Reservation reception system, telephones, and mobile information terminals

Abstract

To provide a reservation reception system which informs a person who made a reservation when it is their turn without requiring a user to provide personal information, such as telephone number or e-mail address stored in a portable terminal.SOLUTION: When acquiring reservation request information from a portable information terminal 2 via an NFC device 100, a telephone unit 1 outputs a call code to the portable information terminal 2 via the NFC device 100. The telephone unit 1 stores, in the order of receiving the reservation request information, an appointment list in which reservation request information and call codes output in accordance with the information are stored in association with each other, and stores the latest reservation request information and a call code output in accordance with the information at the tail of the appointment list. The telephone unit 1 extracts a call code in the first row of the appointment list in response to receiving a predetermined operation, and transmits information related to a call to the portable information terminal 2 corresponding to the extracted call code, via a call control server.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present invention relates to a reservation reception system in a hospital or the like, and more particularly to a technology for a reservation reception system that can easily call patients while taking into consideration personal information protection. [Background technology]

[0002] For example, when visiting a hospital, patients typically make an appointment at the reception desk at the hospital entrance and wait in the waiting room until they are called. However, due to the recent COVID-19 pandemic, in order to prevent clusters within the hospital, it is important to avoid crowding patients in the waiting room.

[0003] For example, in the queue management system disclosed in Patent Document 1, when using an entertainment facility or restaurant, in order to effectively utilize the time while waiting for a vacant space because the facility is crowded, user information such as the user's name and a call code (email address, telephone number, short message) that calls the user's mobile terminal are registered in a queue table installed on a server. When a vacancy becomes available, the system refers to the waiting table and assigns the patient to the vacant seat, then uses the patient's call code to notify them that their turn has come. This eliminates the need for multiple patients to wait in the waiting room, and allows the hospital to call the minimum number of patients before they are admitted. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Japanese Patent Application Laid-Open No. 2004-38823 Summary of the Invention [Problem to be solved by the invention]

[0005] However, the queue management system disclosed in Patent Document 1 requires users to register the email addresses and phone numbers of their mobile devices on a server managed by the store, which leaves open the issue of the possibility of personal information being misused.

[0006] To provide a reservation reception system that can notify a user that his / her turn for reservation has arrived, even if the user does not provide personal information such as a telephone number or email address stored in a mobile terminal. [Means for solving the problem]

[0007] The present invention for solving the above-mentioned problems is a reservation reception system having a telephone connected to a public line network, a short-range wireless communication device connected to said telephone, a call control server for controlling communication of said telephone, and a mobile information terminal having a short-range wireless communication unit capable of communicating with said short-range wireless communication device using a short-range wireless communication protocol and having wireless communication means for wirelessly communicating with said public line network, wherein said telephone has a determination means for determining whether information acquired from said mobile information terminal via said short-range wireless communication device is reservation request information, a call code output means for outputting a call code to said mobile information terminal via said short-range wireless communication device when said reservation request information is acquired, and a reservation user list storing reservation request information in association with said call code output in response thereto in the order in which said reservation request information is acquired. The system comprises a list storage means, a reservation control means for storing the most recently acquired reservation request information and the call code output in response thereto at the end of the reservation list, and a call control means for transmitting information regarding the call to the mobile information terminal via the call control server, wherein the mobile information terminal comprises a reservation request information storage means for storing the reservation request information, a call code storage means for storing the call code output by the telephone based on the reservation request information output via the short-range wireless communication unit, and a registration means for registering the call code in the call control server, and wherein the call control means, upon receipt of a predetermined operation by the telephone, extracts the call code at the front of the reservation list and transmits information regarding the call to the mobile information terminal corresponding to the extracted call code via the call control server.

[0008] The present invention also provides a telephone of a reservation reception system having a telephone connected to a public line network, a short-range wireless communication device connected to the telephone, a call control server that controls communication of the telephone, and a mobile information terminal having a short-range wireless communication unit that can communicate with the short-range wireless communication device using a short-range wireless communication protocol and having wireless communication means for wirelessly communicating with the public line network, the telephone comprising: a determination means that determines whether information acquired from the mobile information terminal via the short-range wireless communication device is reservation request information; and, when the reservation request information is acquired, a call control server that controls communication of the telephone, the telephone comprising a determination means that determines whether information acquired from the mobile information terminal via the short-range wireless communication device is reservation request information and, when the reservation request information is acquired, a call control server that controls communication of the telephone a reservation control means for storing the most recently acquired reservation request information and the call code output in response thereto at the end of the reservation list; and a call control means for, when the telephone receives a predetermined operation, extracting the call code at the front of the reservation list and transmitting information regarding the call to the mobile information terminal corresponding to the extracted call code via the call control server.

[0009] The present invention also provides a mobile information terminal of a reservation reception system having a telephone connected to a public line network, a short-range wireless communication device connected to the telephone, a call control server that controls communication of the telephone, and a short-range wireless communication unit capable of communicating with the short-range wireless communication device using a short-range wireless communication protocol, and having wireless communication means for wirelessly communicating with the public line network, the mobile information terminal comprising: a reservation request information storage means for storing reservation request information; a call code storage means for storing a call code output by the telephone to send information regarding a call to the mobile information terminal based on the reservation request information output via the short-range wireless communication unit; and a registration means for registering the call code with the call control server. [Effects of the Invention]

[0010] According to the present invention, it is possible to provide a reservation reception system that can notify a user that it is his / her turn to make a reservation, even if the user does not provide personal information such as a telephone number or email address stored in a mobile terminal. [Brief explanation of the drawings]

[0011] [Figure 1] 1 is a diagram for explaining an example of the overall configuration of a reservation reception system according to an embodiment of the present invention. [Figure 2] FIG. 2 is a block diagram illustrating an example of the functional configuration of a reservation call telephone (telephone). [Figure 3] FIG. 2 is a block diagram illustrating an example of a functional configuration of a portable information terminal. [Figure 4] FIG. 10 is a diagram showing an example of a reservation user list. [Figure 5] 10 is a flowchart showing an example of a processing procedure of processing executed by a reservation call telephone (telephone). [Figure 6] 10 is a flowchart showing an example of a processing procedure of processing executed by a mobile information terminal. DETAILED DESCRIPTION OF THE INVENTION

[0012] Hereinafter, an embodiment of the present invention will be described with reference to the drawings, taking as an example a case where the present invention is applied to a reservation reception system that manages appointments for medical examinations at clinics, hospitals, etc. In addition to being applied to managing appointments for medical examinations, the present invention can also be applied to systems that manage various reservations, such as when using entertainment facilities or restaurants.

[0013] [Example of implementation] FIG. 1 is a diagram for explaining an example of the overall configuration of a reservation reception system S according to this embodiment. The reservation reception system S comprises a reservation call telephone (hereinafter referred to as telephone) 1, a mobile information terminal 2, and a call control server 3. The telephone 1 is also connected to an NFC (Near Field Communication) device 100, which is an example of a short-range wireless communication device, and is configured to enable mutual exchange of information. The NFC device 100 is sometimes called an NFC tag reader / writer, and reads information (tag information) stored in an NFC tag and writes information (tag information) to the NFC tag.

[0014] The telephone 1, the mobile information terminal 2, and the call control server 3 are connected via a public line network 5 so that they can exchange information with one another. The mobile information terminal 2 is, for example, a smartphone, and has a function of communicating with the NFC device 100 using a short-range wireless communication protocol, and a wireless communication function of performing wireless communication with the public line network 5 via the base station 4. The configuration of the mobile information terminal 2 will be described in detail later.

[0015] The call control server 3 performs preparations for making a call to the other party, such as making it possible to make a call from the telephone 1 to the mobile information terminal 2, and processing after the call is completed, such as disconnecting the line after the call is completed. The call control server 3 performs processing such as calling the mobile information terminal 2 (for example, ringing processing) in response to an instruction from the telephone 1, that is, transmitting information related to the call.

[0016] FIG. 2 is a block diagram illustrating an example of the functional configuration of the telephone 1. As shown in FIG. The telephone 1 includes a connection interface 101, a communication control unit 102, a terminal control unit 103, a man-machine interface 104, an appointment ID / call code storage unit 105, and an NFC control unit 106. The telephone 1 also includes an appointment control unit 107, an appointment list storage unit 108, and a web server function unit 109.

[0017] The connection interface 101 and the communication control unit 102 are interfaces that manage the exchange of various information between the public line network 5 and the telephone set 1 . The terminal control unit 103 controls the overall operation of each functional unit of the telephone set 1 . The terminal control unit 103 is realized by cooperation between a predetermined computer program and the hardware resources of a computer device having a processor and internal memory implemented in the telephone 1. The telephone 1 also has an RTC (Real Time Clock) module that outputs time data indicating, for example, the date and time, and a synchronization clock for control operations.

[0018] Furthermore, the terminal control unit 103 transmits information relating to the call to the mobile information terminal 2 via the connection interface 101, the communication control unit 102, the call control server 3, etc. Details will be described later.

[0019] The man-machine interface 104 is a functional unit of the telephone 1, such as various function buttons, an LCD, an LED, a speaker, a microphone, etc., which are operated by the operator of the telephone 1. The NFC control unit 106 controls the operation of the NFC device 100 connected to the telephone set 1 .

[0020] The reservation control unit 107 determines whether or not information acquired from the mobile information terminal 2, which will be described later, via the NFC device 100, which is a short-range wireless communication device, is reservation request information (examination reservation ID). In this way, the reservation control unit 107 functions as a determination unit that determines whether or not the information acquired from the mobile information terminal via the short-range wireless communication device is reservation request information (examination reservation ID).

[0021] In the explanation of this embodiment, the reservation request information (medical examination appointment ID) is assumed to be information that uniquely identifies the patient, date and time information, etc., and the explanation will proceed assuming that the reservation request information (medical examination appointment ID) is written (stored) in advance in the NFC tag (tag information) of the mobile information terminal 2.

[0022] The reservation request information (appointment ID) is not limited to the above. For example, a number linked to the patient's medical record number, which contains the patient's appointment, may be registered in advance in the mobile information terminal 2, or the next appointment date and time and appointment number may be registered when the patient last visited the hospital. The reservation request information (medical appointment ID) is not limited to the above example, and it is sufficient if it can at least uniquely identify the person (patient) who has made the appointment, and if it is possible to confirm the identity of the person (patient) who has made the appointment when calling them.

[0023] Furthermore, when the reservation control unit 107 acquires the reservation request information (examination reservation ID), it outputs a call code to the mobile information terminal 2 (described later) via the NFC device 100, which is a short-range wireless communication device. In other words, the call code is written (stored) in the NFC tag (tag information) of the mobile information terminal 2. In this way, when reservation control unit 107 acquires reservation request information (examination reservation ID), it functions as a call code output means that outputs a call code to the mobile information terminal via the short-range wireless communication device.

[0024] In the description of this embodiment, it is assumed that a "temporary telephone number" is used as the call code. The temporary telephone number is, for example, a telephone number that is stored in advance in telephone set 1 and can be used temporarily. Telephone set 1 uses this temporary telephone number to call mobile information terminal 2.

[0025] The call code is not limited to a temporary phone number, but may be configured to use, for example, a call code using an email address or SNS, a call code using the URL of each thread created for each patient, or a call code using a community tool other than voice, such as an SNS with a read receipt function.

[0026] The reservation list storage unit 108 stores a reservation list (hereinafter sometimes referred to as a reservation list) in which the reservation request information (medical appointment appointment ID) is stored (registered) in association with the call code output in response thereto in the order in which the reservation request information (medical appointment appointment ID) is acquired. In this way, the reservation list storage unit 108 functions as a reservation list storage means that stores (registers) a reservation list in which the reservation request information (medical appointment appointment ID) is associated with the call code output in response to the reservation request information (medical appointment appointment ID) in the order in which the reservation request information (medical appointment appointment ID) is acquired.

[0027] The reservation control unit 107 also stores (registers) the most recently acquired reservation request information (review reservation ID) and the call code output in response thereto at the end (last column) of the reservation list. In this way, the reservation control unit 107 functions as a reservation control means that stores (registers) the most recently acquired reservation request information (examination reservation ID) and the call code output in response thereto at the end of the reservation list.

[0028] The reservation control unit 107 also counts the number of times that information relating to calls is sent from the telephone set 1. The number of times that calls are sent (number of calls) is recorded in a call counter (not shown). In this way, the reservation control unit 107 functions as a reception counting unit that counts the number of times that the telephone set 1 (terminal control unit 103) transmits information about a call to the mobile information terminal 2.

[0029] The appointment ID / call code storage unit 105 temporarily or permanently stores the acquired appointment request information (appointment ID) in association with the call code output in response thereto.

[0030] The Web server function unit 109 constructs a website for browsing reservation status based on the information in the reservation list. Note that, for example, the website for browsing reservation status may be constructed on a Web server (not shown), and the Web server function unit 109 may be configured to update the information on the website as appropriate. For example, by viewing the viewing site, patients with appointments can wait without worrying about how many people are currently waiting for their appointment.

[0031] In this way, when telephone 1 receives a predetermined operation (on-hook operation), telephone 1 (terminal control unit 103) extracts the call code at the top of the reservation list and transmits information about the call to mobile information terminal 2 corresponding to the extracted call code via call control server 3. In this way, a call is made to mobile information terminal 2, and the person with an appointment (patient) can know that it is their turn.

[0032] The on-hook operation is generally a function for calling a caller while the receiver of the telephone is on the hook. In this embodiment, it is an operation that triggers a notification to a patient who has made an appointment that it is their turn to make the appointment, such as pressing a function button on the telephone 1.

[0033] In addition, if there is no response from the mobile information terminal 2 in response to the transmission of information regarding a call to the mobile information terminal 2, the terminal control unit 103 performs a process of moving down the position of the call code corresponding to the mobile information terminal 2 on the reservation list.

[0034] It should be noted that the determination that there was no response is made when, for example, the call continues for 20 seconds but there is no response reaction (such as answering the phone) from the mobile information terminal 2. The duration of this call can be set arbitrarily. Alternatively, the system may be configured to determine that there was no response when, for example, the mobile information terminal 2 (the person with the appointment who is the owner of the mobile information terminal 2) does not respond and the administrator or receptionist of the appointment reception system S takes the telephone 1 off-hook. The process of moving down the position on the reservation list is, for example, by three columns. This number of rows can be set arbitrarily.

[0035] This will improve the efficiency of appointment management and reduce unnecessary waiting time for other appointment holders. Also, since appointment holders who do not respond will simply be moved down in the appointment list, they will be called again at some point, and at this point the appointment itself will not be canceled.

[0036] In addition, when the number of times the information regarding the above-mentioned call has been sent exceeds a predetermined number (for example, three times), the terminal control unit 103 performs processing to delete the call code corresponding to the mobile information terminal 2 to which the call was sent from the reservation list. This will improve the efficiency of appointment management and reduce unnecessary waiting time for other appointment holders. Note that appointment holders who are unable to respond for some reason will have to make another appointment.

[0037] FIG. 3 is a block diagram illustrating an example of the functional configuration of the mobile information terminal 2. As shown in FIG. The portable information terminal 2 includes a wireless communication unit 201 , a communication control unit 202 , a terminal control unit 203 , a man-machine interface 204 , an NFC communication unit 205 , an NFC tag reader / writer 206 , and an application processing unit 207 .

[0038] The application processing unit 207 includes a registration processing unit 2071 , a Web server control unit 2072 , a call control processing unit 2073 , an appointment ID storage unit 2074 , and a call code storage unit 2075 . These functional units can be configured to be realized by an application program (app) installed in the mobile information terminal 2, or can be configured as hardware.

[0039] The mobile information terminal 2 has a short-range wireless communication unit (NFC communication unit 205, NFC tag reader / writer 206) that can communicate with the NFC device 100, which is a short-range wireless communication device, using a short-range wireless communication protocol, and also has wireless communication means (wireless communication unit 201, communication control unit 202) that performs wireless communication with the public line network 5.

[0040] The wireless communication unit 201 and the communication control unit 202 function as wireless communication means for performing wireless communication with the public line network 5 via the base station 4 . The terminal control unit 203 comprehensively controls the operations of the functional units of the mobile information terminal 2 . The terminal control unit 203 is realized by cooperation between a predetermined computer program and hardware resources of a computer device having a processor and internal memory implemented in the mobile information terminal 2. The mobile information terminal 2 also has an RTC (Real Time Clock) module that outputs time data indicating, for example, the date and time, and a synchronous clock for control operations.

[0041] The man-machine interface 204 is a functional unit of the mobile information terminal 2, such as various function buttons operated by the operator of the mobile information terminal 2, operation buttons displayed on the display screen of the mobile information terminal 2, a speaker, a microphone, etc. The NFC communication unit 205 and the NFC tag reader / writer 206 function as a short-range wireless communication unit capable of communicating with the NFC device 100, which is a short-range wireless communication device, using a short-range wireless communication protocol. Specifically, they read information (tag information) stored in an NFC tag and write information (tag information) to the NFC tag.

[0042] The Web server control unit 2072 of the application processing unit 207 controls access to the reservation status viewing site that the Web server function unit 109 of the telephone 1 builds based on the information in the reservation list. In this way, the Web server control unit 2072 functions as a viewing unit for viewing the list of subscribers. For example, if a reservation status viewing site is built on a web server (not shown), the site may be accessed via the web server control unit 2072 .

[0043] The call control processing unit 2073 of the application processing unit 207 comprehensively controls the operation of each functional unit that the application processing unit 207 has, based on instructions from the terminal control unit 203. The call control processor 2073 also counts the number of times information relating to calls originated by the telephone set 1 is received. The number of times the information is received (number of calls) is recorded in a call counter (not shown). In this way, the call control processing unit 2073 functions as a reception counting unit that counts the number of times information relating to a call that the telephone set 1 (terminal control unit 103) has made to the mobile information terminal 2 has been received.

[0044] The appointment ID storage unit 2074 of the application processing unit 207 stores appointment request information (appointment ID). In this way, the appointment ID storage unit 2074 functions as an appointment request information storage means for storing appointment request information (appointment ID).

[0045] The call code memory unit 2075 of the application processing unit 207 stores the call code output by the telephone 1 based on the appointment request information (medical appointment ID) output via the NFC communication unit 205, which is a short-range wireless communication unit, and the NFC tag reader / writer 206. In this way, the call code storage unit 2075 functions as a call code storage means for storing the call code output by the telephone based on the appointment request information (examination appointment ID) output via the short-range wireless communication unit.

[0046] The registration processing unit 2071 of the application processing unit 207 registers the acquired call code in the call control server 3 . In this way, the registration processing unit 2071 functions as a registration unit that registers the call code in the call control server.

[0047] In addition, the registration processing unit 2071 performs processing to delete the call code registered in the call control server 3 from the call control server 3 when the number of times the information regarding the above-mentioned call has been received exceeds a predetermined number (for example, three times). This makes it possible to assign (reuse) the deleted call code to a new patient with a medical appointment.

[0048] FIG. 4 is a diagram showing an example of a subscriber list. As shown in Figure 4, it can be seen that the No. (reception number), reception date and time, appointment ID, and call code are stored in the reservation list. Figure 4 also describes the reservation list related to the processing of each functional unit mentioned above, including the front row of the reservation list, the back row of the reservation list, and the move-down process.

[0049] 5 is a flowchart showing an example of a processing procedure of processing executed by the telephone 1. Note that the execution of each processing shown in FIG.

[0050] The terminal control unit 103 determines whether or not an NFC tag has been detected (S101). Specifically, the terminal control unit 103 determines whether or not a smartphone touch operation has been performed, in which the mobile information terminal 2 is brought close to the NFC device 100. If an NFC tag is detected (S101: Yes), the terminal control unit 103 reads and analyzes the NFC tag (S102) and determines whether the read tag information is an appointment ID (S103). If not (S101: No), the process proceeds to step S108.

[0051] If the ID is an appointment ID (S103: Yes), the terminal control unit 103 writes the call code into the NFC tag (S104). If not (S103: No), the process returns to step S101.

[0052] The terminal control unit 103 writes the information of the web server URL into the NFC tag (S105). The terminal control unit 103 registers the call code at the end of the reservation user list (S106). The terminal control unit 103 updates the list of subscribers on the Web server (S107). In addition to the process of updating the list of reserved patients on the Web server, a configuration may be adopted in which a homepage is created for each patient and only their own order is updated.

[0053] The terminal control unit 103 determines whether or not an on-hook operation has been performed (S108). In addition to calling in order based on the list of reserved users in response to each on-hook operation, the reservation call telephone may be configured to have a motion sensor in front of the examination room, detect when a patient enters the examination room, call the number at the front of the list of reserved users, and if the patient answers, automatically notify and disconnect a voice message such as "Please come to the waiting room," and proceed to the processing of step S114.

[0054] If the terminal control unit 103 determines that an on-hook operation has been performed (S108: Yes), it extracts the call code at the top of the reservation list (S109). If not (S108: No), the terminal control unit 103 returns to the processing of step S101.

[0055] The terminal control unit 103 executes a call origination / calling process for the call code (S110). The terminal control unit 103 determines whether an on-hook operation has been performed while the destination has not responded (S116). If it is determined that an on-hook operation has not been performed (S116: No), the terminal control unit 103 determines whether the destination has responded (S111). If it is determined that the destination has not responded (S111: No), the terminal control unit 103 proceeds to the processing of step S116.

[0056] If it is determined that an on-hook operation has been performed (S116: Yes), the terminal control unit 103 executes a process to disconnect (cancel) the call (S117) and increments the call count counter by +1 (S118). The terminal control unit 103 determines whether the value of the call count counter is 3 (S119). If the value of the call count counter is 3 (S119: Yes), the terminal control unit 103 deletes the call code at the top of the reservation list (S114) and resets the call count counter (S115). The terminal control unit 103 then updates the reservation list on the Web server (S121) and returns to the processing of step S101.

[0057] If the terminal control unit 103 determines that the destination has answered (S111: Yes), it executes call connection processing and call processing (S112). Thereafter, the terminal control unit 103 executes call disconnection / end processing (S113) and proceeds to the processing of step S114. Note that disconnecting / ending a call on the telephone 1 side corresponds to disconnecting the call on the other party's (person making an appointment / mobile information terminal 2) side or going off-hook.

[0058] 6 is a flowchart showing an example of a processing procedure of processing executed by the mobile information terminal 2. Note that the execution of each processing shown in FIG.

[0059] The terminal control unit 203 determines whether writing to an NFC tag has been detected (S201). Specifically, this corresponds to the process (S104) of writing a call code to an NFC tag by the telephone set 1 (terminal control unit 103).

[0060] If the terminal control unit 203 detects writing to the NFC tag (S201: Yes), it analyzes the NFC tag (S202) and determines whether the written tag information is a call code (S203). If not (S201: No), the process proceeds to step S206.

[0061] If the call code is found to be a call code (S203: Yes), the terminal control unit 203 extracts the call code (S204) and executes registration processing of the call code in the call control server 3 via the registration processing unit 2071 (S205). If not (S203: No), the process returns to step S201.

[0062] The terminal control unit 203 determines whether or not there is an incoming call from the telephone set 1 (S206). If it determines that there is an incoming call (S206: Yes), the terminal control unit 203 executes ringing processing (S207) and determines whether or not there is an off-hook operation (S208).

[0063] If the terminal control unit 203 determines that an off-hook operation has been performed (S208: Yes), it executes call connection processing and call processing (S209). Thereafter, the terminal control unit 203 executes call disconnection / end processing (S210). Note that the call disconnection / ending on the mobile information terminal 2 side corresponds to the action of disconnecting the call on the other party's (telephone 1) side or an off-hook operation.

[0064] The terminal control unit 203 resets the call count counter (S211) and executes the unregistration process of the call code in the call control server 3 (S212). After that, the terminal control unit 203 returns to the process of step S201.

[0065] If the terminal control unit 203 determines that there is no incoming call (S206: No), it determines whether or not there has been an operation to access the Web server (S213). If the terminal control unit 203 determines that there has been no operation to access the Web server (S213: No), it returns to the processing of step S201. If not (S213: Yes), the terminal control unit 203 obtains and displays a list of subscribers (S214). Thereafter, the terminal control unit 203 returns to the processing of step S201.

[0066] If the terminal control unit 203 determines that no off-hook operation has been performed (S208: No), it determines whether the call origin (telephone 1) has disconnected the call (S215). If the terminal control unit 203 determines that the call origin has not been disconnected (S215: No), it returns to the processing of step S208. If not (S215: Yes), the terminal control unit 203 increments the call count counter by +1 (S216).

[0067] The terminal control unit 203 determines whether the value of the call count counter is 3 (S217). If the value of the call count counter is 3 (S217: Yes), the terminal control unit 203 returns to the processing of step S211. If not (S217: No), the terminal control unit 203 returns to the processing of step S201.

[0068] In this way, the reservation reception system S of this embodiment can promptly notify the person with an appointment that it is their turn to make an appointment, even if the person with an appointment (patient) does not provide personal information such as a telephone number or email address stored in the mobile information terminal 2.

[0069] In addition, if there is no response from the mobile information terminal 2 in response to the call information sent to the mobile information terminal 2, the reservation reception system S (telephone 1) performs a process to move down the position of the call code corresponding to the mobile information terminal 2 on the reservation list. This not only improves the efficiency of appointment management, but also reduces unnecessary waiting time for other appointment holders. Also, since appointment holders who do not respond are simply moved down in the appointment list, they will be called again at some point, and the appointment itself is not canceled at this point.

[0070] In addition, the reservation reception system S (telephone 1) counts the number of times information regarding the call is sent, and when the number of calls exceeds a predetermined number (for example, three times), it performs a process of deleting the call code corresponding to the mobile information terminal 2 from the reservation list. This will improve the efficiency of management of appointments and reduce unnecessary waiting time for other patients with appointments.

[0071] In addition, the reservation reception system S (mobile information terminal 2) counts the number of times information regarding the call is received, and when the number of times received exceeds a predetermined number, it performs a process of deleting the call code registered in the call control server 3 from the call control server 3. This allows the deleted call code to be assigned (reused) to a new patient with an appointment, thereby reducing the number of call codes that the administrator or reception staff of the appointment reception system S must manage.

[0072] The above description is provided to more specifically explain the present invention, and the scope of the present invention is not limited to these examples. Various forms within the scope of the present invention are also included in the present invention, and for example, parts of the above-described embodiments may be combined as appropriate.

[0073] The present invention may also be a method including the procedures of each process performed in an information processing system or an information processing device. The present invention may also be a computer program or application software for causing a computer to execute the procedures of each process performed in the above-mentioned information processing system or information processing device. This computer program can be distributed via various recording media, a network, or a database on the cloud. This computer program becomes executable when installed on a computer having a storage device such as a ROM, thereby realizing the above-mentioned information processing system and information processing device. The present invention may also be a method including the procedures of each process performed in the above-mentioned information processing system and information processing device.

[0074] The present invention may also be a computer program for causing a computer to execute the procedures of the processes performed in the information processing system and information processing device described above. This computer program can be distributed from various recording media or via a network. This computer program can be installed in a computer having a storage device such as a ROM, making it executable, thereby realizing the information processing system and information processing device described above. [Explanation of symbols]

[0075] 1...reservation call telephone (telephone), 2...mobile information terminal, 3...call control server, 4...base station, 5...public line network, 100...NFC device, 101...connection interface, 102...communication control unit, 103...terminal control unit, 104...man-machine interface, 105...medical appointment ID / call code memory unit, 106...NFC control unit, 107...reservation control unit, 108...reservation list memory unit, 109...web server function unit, 201...wireless communication unit, 202...communication control unit, 203...terminal control unit, 204...man-machine interface, 205...NFC communication unit, 206...NFC tag reader / writer, 207...application processing unit, S...reservation reception system.

Claims

1. A reservation reception system including a telephone connected to a public line network, a short-range wireless communication device connected to said telephone, a call control server that controls communication of said telephone, and a mobile information terminal having a short-range wireless communication unit that is capable of communicating with said short-range wireless communication device using a short-range wireless communication protocol, and having wireless communication means for wirelessly communicating with said public line network, The telephone a determination means for determining whether or not the information acquired from the mobile information terminal via the short-range wireless communication device is reservation request information; a call code output means for outputting a call code to the mobile information terminal via the short-range wireless communication device when the reservation request information is acquired; a reservation list storage means for storing a reservation list in which the reservation request information is associated with the call code output in response to the reservation request information in the order of acquisition of the reservation request information; a reservation control means for storing the most recently acquired reservation request information and the call code output in response thereto at the end of the reservation list; a call control means for transmitting information about a call to the mobile information terminal via the call control server; The mobile information terminal includes: a reservation request information storage means for storing the reservation request information; a call code storage means for storing the call code output by the telephone based on the reservation request information output via the short-range wireless communication unit; a registration means for registering the call code in the call control server, The call control means, when the telephone receives a predetermined operation, extracts the call code at the top of the reservation list, and transmits information about the call to the mobile information terminal corresponding to the extracted call code via the call control server. Reservation reception system.

2. The call control means of the telephone set performs processing to move down the position of the call code corresponding to the mobile information terminal on the reservation list when there is no response from the mobile information terminal in response to transmission of information regarding a call to the mobile information terminal. The reservation system according to claim 1 .

3. the telephone set has a call counting means for counting the number of times information about calls is sent by the call control means, The call control means is characterized in that, when the number of outgoing calls exceeds a predetermined number, the call code corresponding to the mobile information terminal is deleted from the reservation list. The reservation system according to claim 1 .

4. the portable information terminal has a reception counting means for counting the number of times information relating to a call made by the call control means is received, The registration means performs processing to delete the call code registered in the call control server from the call control server when the number of times of reception exceeds a predetermined number. The reservation system according to claim 1 .

5. The portable information terminal is characterized in that it has a viewing means for viewing the list of reservers. The reservation system according to claim 1 .

6. The calling code is a temporary telephone number that is stored in advance in the telephone set and can be used temporarily.

5. The reservation system according to claim 1.

7. A telephone of a reservation reception system having a telephone connected to a public line network, a short-range wireless communication device connected to said telephone, a call control server that controls communication of said telephone, and a mobile information terminal having a short-range wireless communication unit that is capable of communicating with said short-range wireless communication device using a short-range wireless communication protocol, and having wireless communication means that wirelessly communicates with said public line network, a determination means for determining whether or not the information acquired from the mobile information terminal via the short-range wireless communication device is reservation request information; a call code output means for outputting a call code to the mobile information terminal via the short-range wireless communication device when the reservation request information is acquired; a reservation list storage means for storing a reservation list in which the reservation request information is associated with the call code output in response to the reservation request information in the order of acquisition of the reservation request information; a reservation control means for storing the most recently acquired reservation request information and the call code output in response thereto at the end of the reservation list; and a call control means for extracting the call code at the top of the reservation list when the telephone receives a predetermined operation, and transmitting information about the call to the mobile information terminal corresponding to the extracted call code via the call control server. telephone.

8. A mobile information terminal of a reservation reception system includes a telephone connected to a public line network, a short-range wireless communication device connected to the telephone, a call control server that controls communication of the telephone, and a short-range wireless communication unit that can communicate with the short-range wireless communication device using a short-range wireless communication protocol, and the mobile information terminal has wireless communication means that wirelessly communicates with the public line network, a reservation request information storage means for storing reservation request information; a call code storage means for storing a call code output by the telephone set to transmit information about a call to the mobile information terminal based on the reservation request information output via the short-range wireless communication unit; and a registration means for registering the call code in the call control server. Mobile information terminal.

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