Psychological support device, psychological support method and program

Abstract

Provision of psychological support equipment to determine intervention policies for those receiving psychological support [Solution] The psychological support device 100 comprises a psychological information coordinate estimation unit 10 that extracts characteristic words from the psychological information of a person receiving psychological support, estimates emotion-expressing words related to the characteristic words, and estimates positions on the core affect coordinates corresponding to the psychological information based on positions on the core affect coordinates corresponding to each of the emotion-expressing words, thereby setting these positions as psychological information coordinates; and an intervention policy determination unit 20 that determines an intervention policy based on the psychological information coordinates.

Description

[Technical Field]

[0001] The present invention relates to a psychological support device, a psychological support method, and a program. [Background technology]

[0002] Psychological counselors and other supporters provide support to people receiving psychological support (hereinafter simply referred to as "supporters") based on their own experiences and knowledge gained through case conferences with other professionals. However, they are forced to rely on their own intuition when deciding on support policies. For this reason, devices that provide interventions appropriate for each supporter have been proposed.

[0003] Patent Document 1 discloses an intervention output device comprising: "a subject answer score acquisition means for acquiring a subject answer score obtained by scoring each answer of the subject to each question of a second group of questions, the second group having a number of questions less than the first number of questions, including questions in a first group of questions having a first number of questions; a classification means for classifying the subject into one of classes obtained by clustering others based on an other person's answer score obtained by scoring each answer of others other than the subject to each question of the first group of questions, according to the subject answer score; and an intervention output means for outputting an intervention in accordance with the priority of the intervention of the classified class, with reference to an intervention / class storage means that tallies priorities of interventions to support health for each class according to the scores of others' answers to the psychological questions, wherein the first group of questions includes psychological questions related to psychological characteristics." [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Japanese Patent Application Publication No. 2025-111984 Summary of the Invention [Problem to be solved by the invention]

[0005] In Patent Document 1, the device basically compares the subject's answers to any psychological questions with the answers of others, classifies the subject into classes, and outputs interventions according to the priority of interventions for that class; however, there is room for improvement in determining intervention policies.

[0006] An object of the present invention is to provide a psychological support device or the like that can determine an intervention policy for a person receiving psychological support. [Means for solving the problem]

[0007] The present invention is summarized as follows.

[0008] (1) A psychological information coordinate estimation unit that extracts characteristic words from the psychological information of a person receiving psychological support, estimates emotion expression words related to the characteristic words, and estimates positions on the core affect coordinates corresponding to the psychological information based on positions on the core affect coordinates corresponding to each of the emotion expression words, thereby setting the positions as psychological information coordinates; an intervention policy decision unit that decides an intervention policy based on the psychological information coordinates; A psychological support device comprising:

[0009] (2) A psychological information coordinate estimation step of extracting characteristic words from the psychological information of the person receiving psychological support, estimating emotion expression words related to the characteristic words, and estimating positions on the core affect coordinates corresponding to the psychological information based on positions on the core affect coordinates corresponding to each of the emotion expression words, thereby setting the positions as psychological information coordinates; and an intervention policy decision step of deciding an intervention policy based on the psychological information coordinates.

[0010] (3) To the computer, a psychological information coordinate estimation step of extracting characteristic words from the psychological information of the person receiving psychological support, estimating emotion expression words related to the characteristic words, and estimating positions on the core affect coordinates corresponding to the psychological information based on positions on the core affect coordinates corresponding to each of the emotion expression words, thereby setting the positions as psychological information coordinates; an intervention policy decision step of deciding an intervention policy based on the psychological information coordinates; A program that executes. [Effects of the Invention]

[0011] According to the present invention, it is possible to determine an intervention policy for a person requiring psychological support. [Brief explanation of the drawings]

[0012] [Figure 1] Figure 1 shows an example of core-affect coordinates. [Figure 2] 1 is a diagram illustrating an example of the configuration of a psychological support device according to an embodiment. [Figure 3] FIG. 10 is a diagram illustrating an example of the configuration of a psychological information coordinate estimation unit. [Figure 4] FIG. 10 is a diagram illustrating an example of psychological information coordinates. [Figure 5] 10 is a flowchart illustrating an example of the operation of the psychological support device according to the embodiment. [Figure 6] FIG. 1 is a block diagram showing an example of the hardware configuration of an information processing device 900 that functions as the psychological support device 100 according to an embodiment. DETAILED DESCRIPTION OF THE INVENTION

[0013] [Device] The psychological support device according to the embodiment will be described below with reference to Figs. 1 to 5. Fig. 1 is a diagram showing an example of core affect coordinates, Fig. 2 is a diagram showing an example of the configuration of the psychological support device according to the embodiment, Fig. 3 is a diagram showing an example of the configuration of a psychological information coordinate estimation unit, and Fig. 4 is a diagram showing an example of psychological information coordinates. Fig. 5 is a flowchart showing an example of the operation of the psychological support device according to the embodiment.

[0014] (Core Affect Coordinates) First, the core affect coordinates used in the psychological support device 100 according to the embodiment will be explained with reference to FIG. 1. The core affect theory is a theory on the basic structure of emotions proposed by psychologist James A. Russell. As shown in FIG. 1, the core affect coordinates are coordinates in which the horizontal axis indicates the degree of pleasure-displeasure and the vertical axis indicates the degree of activation-deactivation, and indicate a neurophysiological state (core affect). Core affect is considered to be a "basic emotional state."

[0015] Using the core affect coordinates, emotions such as happiness, satisfaction, calmness, lethargy, sadness, worry, tension, and surprise are organized along two axes: a "pleasant-unpleasant" axis (hereinafter also referred to as the "x-axis") and an "arousal-calm" axis (hereinafter also referred to as the "y-axis"). The example shown in FIG. 1 shows core affect coordinates for emotions such as happiness, satisfaction, calmness, lethargy, sadness, worry, tension, and surprise. In this embodiment, a coordinate system is considered in which the maximum value of the x-axis coordinate is 1 and the minimum value of the y-axis coordinate is -1. Furthermore, the coordinate positions for the emotional expression word list are set in advance. An example of an emotional expression word list is shown below. The terms in parentheses mean (emotion expression word, x-axis coordinate, y-axis coordinate).

[0016] (Example of a list of emotional expressions) (happy, 0.90, 0.60), (fun, 0.85, 0.60), (happy, 0.95, 0.50), (joy, 0.90, 0.60), (excited, 0.80, 0.80), (excited, 0.60, 0.90), (grateful, 0.80, 0.40), (satisfied, 0.70, 0.20), (achievement, 0.80, 0.50), (success, 0.80, 0.50), (pride, 0.70, 0.40), (confident, 0.70, 0.30), (hope, 0.70, 0.30), (expectation, 0.50, 0.60), (interesting, 0.50, 0.40), (fun, 0.60, 0.50), (Inspiration, 0.80, 0.70), (Energy, 0.70, 0.60), (Motivation, 0.60, 0.70), (Vibrancy, 0.60, 0.70), (Passion, 0.70, 0.80), (Courage, 0.60, 0.60), (Determination, 0.60, 0.60), (Positive, 0.70, 0.40), (Reassurance, 0.60, -0.30), (Calm, 0.60, -0.40), (Calm, 0.60, -0.50), (Peace, 0.70, -0.50), (Tranquility, 0.60, -0.60), (Relaxed, 0.60, -0.60), (Comfortable, 0.70, -0.30), (Refreshing, 0.60,-0.20), (refreshing, 0.70,-0.20), (comfortable, 0.70,-0.20), (security, 0.60,-0.30), (relief, 0.60,-0.40), (clear, 0.60,-0.20), (clear, 0.50,-0.20), (concentration, 0.40,0.20), (like, 0.80,0.30), (love, 0.90,0.50), (friendship, 0.80,0.20), (trust, 0.70,0.20), (surprise, 0.20,0.90), (surprise, 0.20,0.90), (unexpected, 0.10,0.70), (admiration, 0.60,0.7 0), (Anger,-0.80,0.80), (Irritation,-0.70,0.70), (Rage,-0.80,0.80), (Irritation,-0.70,0.70), (Aggression,-0.70,0.70), (Hostility,-0.80,0.70), (Disgust,-0.80,0.50), (Irritated,-0.70,0.60), (Jealousy,-0.60,0.60), (Envy,-0.60,0.60), (Anxiety,-0.60,0.60), (Worry,-0.50,0.40), (Fear,-0.90,0.80), (Scared,-0.80,0.80), (Terrified,-0.90,0.70), (panic, -0.90, 0.90), (tension, -0.30, 0.70), (anxiety, -0.50, 0.70), (confusion, -0.40, 0.60), (upset, -0.50, 0.60), (pressure, -0.40, 0.60), (embarrassment, -0.40, 0.60), (pain, -0.80, 0.60), (sad, -0.90, -0.40), (grief, -0.90, -0.50), (lonely, -0.70, -0.40), (loneliness, -0.70, -0.50), (sadness, -0.60, -0.30), (depression, -0.80, -0.60), (depressed, -0.80, -0.50), (disappointment, -0.70, -0.30) 0), (hopelessness, -0.95, -0.60), (apathy, -0.60, -0.80), (tired, -0.40, -0.70), (sluggish, -0.40, -0.80), (fatigue, -0.50, -0.80), (boredom, -0.40, -0.80), (discomfort, -0.70, -0.30), (painful, -0.80, -0.5 0), (Disgusted, -0.50, -0.50), (Dissatisfied, -0.60, 0.20), (Uneasy, -0.40, 0.40), (Uneasy, -0.30, 0.10), (Normal, 0.00, 0.00), (Fair, 0.10, 0.00), (Emotionless, 0.00, -0.20), (Calm, 0.20, -0.40).

[0017] (Psychological support device 100) The psychological support device 100 according to the embodiment includes a psychological information coordinate estimating unit 10 and an intervention policy determining unit 20, as shown in FIG.

[0018] As shown in FIG. 3, the psychological information coordinate estimation unit 10 includes a characteristic word extraction unit 11 that extracts characteristic words from the psychological information of the person receiving psychological support, an emotion expression word estimation unit 12 that estimates emotion expression words related to the characteristic words, and a psychological information coordinate estimation unit 13 that estimates positions on the core affect coordinates corresponding to the psychological information based on positions on the core affect coordinates corresponding to each emotion expression word, and sets these positions as psychological information coordinates.

[0019] The psychological information of the person receiving psychological support includes not only the psychological information contained in the text data, but also audio data, video data, etc., or text information obtained by transcribing the speech of the person receiving psychological support from these data.

[0020] The intervention policy determination unit 20 determines an intervention policy based on the psychological information coordinates. For example, the intervention policy determination unit 20 determines an intervention policy so that the x-axis coordinate of the current psychological information coordinates is in a positive direction (the direction of "comfort") and the absolute value of the y-axis is in a direction that decreases (a direction toward calmness (negative) if the coordinate is arousal (positive), and a direction toward calmness (positive) if the coordinate is arousal (negative)). As shown in FIG. 4, for example, when the psychological information coordinate of the psychological support recipient is at the position indicated by symbol A, the intervention policy is set to a positive direction on the X-axis and a negative direction on the Y-axis, and when the psychological information coordinate of the psychological support recipient is at the position indicated by symbol B, the intervention policy is set to a positive direction on the X-axis and a positive direction on the Y-axis.

[0021] At this time, for example, the intervention policy may be determined based only on the psychological information coordinates of the current psychological support recipient, or the intervention policy may be determined by referring to intervention cases for past psychological support recipients whose psychological information coordinates are close to the psychological information coordinates of the current psychological support recipient. The intervention policy may also include past intervention cases themselves. Furthermore, the intervention policy may take into account information such as the attributes (age, gender, etc.) of the psychological support recipient, tone of voice, intonation, facial expressions, and movements.

[0022] [Operation] Hereinafter, instead of explaining the psychological support method, we will explain the operation of the psychological support device 100. As shown in Figures 2 and 5, in the psychological support device 100, the psychological information coordinate estimation unit 10 executes a step S1 of estimating a position on the core affect coordinates corresponding to psychological information (psychological information coordinate estimation step), and the intervention policy decision unit 20 executes a step S2 of deciding an intervention policy based on the psychological information coordinates (intervention policy decision step).

[0023] 3 and 5, the psychological information coordinate estimation unit 10 executes, in more detail, a step S11 of extracting characteristic words from the psychological information of the psychological support recipient (characteristic word extraction step), a step S12 of estimating emotion-expressing words related to the characteristic words (emotion-expressing word estimation step), and a step S13 of estimating positions on the core-affect coordinates corresponding to the psychological information based on positions on the core-affect coordinates corresponding to each emotion-expressing word, and setting these positions as psychological information coordinates (psychological information coordinate estimation step). This executes the psychological information coordinate estimation step S1.

[0024] Below, the operation of each device configuration will be described using as an example a case where the psychological information of the person receiving psychological support is text data related to an utterance such as "I'm angry. I haven't felt motivated to do anything recently. This is terrible."

[0025] The characteristic word extraction unit 11 divides the text data of the psychological support recipient into words (chunks), such as "angry," "recently," "unmotivated," and "bad." It then estimates the position of each word on the core-affect coordinate system and extracts words far from the origin (the intersection of the two axes) as characteristic words. In this case, for example, two to five words far from the origin are extracted. There are no restrictions on the extraction method or number of words extracted; all characteristic words may be extracted. If the characteristic word is a word listed in the emotion-expression word list, the position of the emotion-expression word on the core-affect coordinate system is used as is. If the characteristic word is not a word listed in the emotion-expression word list, words related to each characteristic word are extracted. Below, we will explain the case where the characteristic words are "angry" and "bad."

[0026] The emotion expression word estimation unit 12 extracts words related to each characteristic word, specifically emotion expression words with similar meanings, from the emotion expression word list. The similarity in meaning between words is defined by the proximity of their coordinates in semantic space. For example, the similarity is normalized to 1 to 0 (1: exactly the same, 0: completely different). Emotion expression words with a high similarity to "irritable" are extracted (these words are called "similar emotion expression words"). For example, the three similar emotion expression words with the highest similarity to "irritable" are listed below. Annoyed: Similarity 0.80, Core Affect coordinates (-0.70, 0.60) Anger: Similarity 0.70, Core Affect coordinates (-0.80, 0.80) Resentment: (Similarity 0.60, Core Affect coordinates (-0.80, 0.80)

[0027] Then, by weighting the similarity of similar emotion-expressing words, the core affect coordinates (feature word coordinates) of "irritable" are calculated as follows: x-axis coordinate = (0.80 x (-0.70) + 0.70 x (-0.80) + 0.60 x (-0.80) / (0.80 + 0.70 + 0.60) = -0.76 y-axis coordinate = (0.80 x 0.60 + 0.70 x 0.80 + 0.60 x 0.80 / (0.80 + 0.70 + 0.60) = 0.72

[0028] From the above calculations, the core affect coordinates of each feature word "irritable" are (-0.76, 0.72), and similarly calculated, the core affect coordinates of "yabai" are (0.28, -0.67). From the average values ​​of these words, the core affect coordinates for the psychological information (utterance) can be calculated as (0.52, 0.025). Furthermore, it is possible to calculate the core affect coordinates (psychological information coordinates) for psychological information (utterance) by weighting the feature words. For example, the distance from the origin of "irritable" is approximately 1.05 (≒(-0.76) 2 +0.72 2} 0.5 ), and the distance from the origin of "yabai" is about 0.73 (≒ {(0.28)2 +(-0.67) 2} 0.5 ) and so it is possible to weight these "irritating" and "bad" according to their distance from the origin.

[0029] The above can be generalized. i (i=1,2,3,···N) is expressed as S i , the core-affect coordinates (x i ,y i ), the core-affect coordinates of the feature words are expressed as follows:

number

[0030] The intervention policy determination unit 20 executes a step (intervention policy determination step) S2 of determining an intervention policy based on the obtained psychological information coordinates. For example, as shown in FIG. 5, when the psychological information coordinates are located in arousal and discomfort, as in psychological information coordinate A, an intervention policy toward calm and comfort may be determined. When the psychological information coordinates are located in arousal and discomfort, as in psychological information coordinate B, an intervention policy toward arousal and comfort may be determined. In particular, when the y-axis position of the psychological information coordinates is close to zero (for example, between -0.05 and 0.05), it is possible to determine an intervention policy toward comfort without taking care of the level of arousal. In addition, when determining an intervention policy, the core affect coordinates of the characteristic words or emotion-expressing words may be taken into consideration.

[0031] (Other embodiments) In the above explanation, emotional expression words related to the feature words were selected, and psychological information coordinates were estimated based on the feature word coordinates estimated based on the positions on the core affect coordinates corresponding to each emotional expression word. However, psychological information coordinates can also be estimated directly from the positions on the core affect coordinates corresponding to each emotional expression word. In this case, weighting can be done based on the similarity between the emotional expression word and the feature word. Furthermore, if there are multiple feature words, weighting can be done based on the distance of each feature word from the origin (the intersection of the two axes) on the core affect coordinates. When a feature word is not included in the emotional expression word list, the distance from the origin of the feature word coordinates estimated based on the positions on the core affect coordinates of the related emotional expression words is used.

[0032] [program] It is also possible to create a program for realizing each function of the psychological support device 100 described above and install it on a computer or the like. A computer-readable recording medium storing such a program can also be provided. The recording medium can be, for example, a magnetic disk, an optical disk, a magneto-optical disk, or a flash memory. The program may also be distributed, for example, via a network, without using a recording medium.

[0033] [Hardware configuration] The hardware configuration of the psychological support device 100 will be described with reference to Fig. 6. Fig. 6 is a block diagram showing an example of the hardware configuration of an information processing device 900 that functions as the psychological support device 100.

[0034] The information processing device 900 includes one or more hardware processors such as a CPU (Central Processing Unit) 901, and one or more memories such as a RAM (Random Access Memory) 905 and a ROM (Read Only Memory) 903. The information processing device 900 executes various operations by executing one or more programs stored in the memories by the one or more hardware processors. The information processing device 900 also includes a bus 907, an input I / F 909, an output I / F 911, a storage device 913, a drive 915, a connection port 917, and a communication device 919.

[0035] For example, the CPU 901 functions as an arithmetic processing device and a control device. The CPU 901 controls all or part of the operations within the information processing device 900 in accordance with various programs recorded in the ROM 903, the RAM 905, the storage device 913, or the removable recording medium 925. The ROM 903 stores programs used by the CPU 901, arithmetic parameters, etc. The RAM 905 temporarily stores programs used by the CPU 901, or parameters that change as appropriate during program execution. These are interconnected by a bus 907 constituted by an internal bus such as a CPU bus. The bus 907 is connected to an external bus such as a PCI (Peripheral Component Interconnect / Interface) bus or PCI Express (registered trademark) via a bridge.

[0036] The arithmetic processing unit and the control unit may be realized by a programmable logic controller (PLC) other than the CPU 901, or may be realized by dedicated hardware such as an application specific integrated circuit (ASIC).

[0037] The input I / F 909 is an interface that accepts input from an input device 921, which is an operating means operated by a user, such as a mouse, keyboard, touch panel, button, switch, or lever. The input I / F 909 is configured, for example, as an input control circuit that generates an input signal based on information input by the user using the input device 921 and outputs the signal to the CPU 901. The input device 921 may be, for example, a remote control device that uses infrared or other radio waves, or an external device 927 such as a PDA that supports operation of the information processing device 900. A user of the information processing device 900 can operate the input device 921 to input various data to the information processing device 900 and instruct the information processing device 900 to perform processing operations.

[0038] The output I / F 911 is an interface that outputs input information to an output device 923 that can notify the user visually or audibly. The output device 923 may be, for example, a display device such as a CRT display device, a liquid crystal display device, a plasma display device, an EL display device, or a lamp. Alternatively, the output device 923 may be an audio output device such as a speaker or headphones, a printer, a mobile communication terminal, or a facsimile machine. The output I / F 911 instructs the output device 923 to output, for example, processing results obtained from various processes executed by the information processing device 900. Specifically, the output I / F 911 instructs the display device to display the processing results of the information processing device 900 as text or images. The output I / F 911 also instructs the audio output device to convert audio signals, such as audio data instructed to be played, into analog signals and output them.

[0039] The storage device 913 is one of the storage units of the information processing device 900 and is a device for storing data. The storage device 913 is configured, for example, by a magnetic storage device such as a hard disk drive (HDD), a semiconductor storage device such as a solid state drive (SSD), an optical storage device, a magneto-optical storage device, etc. The storage device 913 stores programs executed by the CPU 901, various data generated by the execution of the programs, various data acquired from the outside, etc.

[0040] The drive 915 is a reader / writer for a recording medium, and is built into or externally attached to the information processing device 900. The drive 915 reads information recorded on the attached removable recording medium 925 and outputs it to the RAM 905. The drive 915 can also write information to the attached removable recording medium 925. The removable recording medium 925 is, for example, a magnetic disk, an optical disk, a magneto-optical disk, or a semiconductor memory. Specifically, the removable recording medium 925 may be a CD medium, a DVD medium, a Blu-ray (registered trademark) medium, a CompactFlash (registered trademark) (CF), a flash memory, an SD memory card (Secure Digital memory card), or the like. The removable recording medium 925 may also be, for example, an IC card (Integrated Circuit card) equipped with a contactless IC chip, an electronic device, or the like.

[0041] The connection port 917 is a port for directly connecting a device to the information processing device 900. The connection port 917 is, for example, a Universal Serial Bus (USB) port, an external Serial Advanced Technology Attachment (eSATA), or a Serial Attached Small Computer System Interface (SAS) port. The information processing device 900 can directly acquire various data from an external device 927 connected to the connection port 917 or provide various data to the external device 927. For example, an alarm notification device such as a rotating light for notifying alarm information may be connected via the connection port 917. Furthermore, a network attached storage (NAS) may be connected as the external device 927 and used as a storage device.

[0042] The communication device 919 is, for example, a communication interface configured with a communication device or the like for connecting to a communication network 929. The communication device 919 is, for example, a communication card for a wired or wireless LAN (Local Area Network), Bluetooth (registered trademark), or WUSB (Wireless USB). The communication device 919 may also be a router for optical communication, a router for ADSL (Asymmetric Digital Subscriber Line), or a modem for various types of communication. The communication device 919 can transmit and receive signals, for example, between the Internet and other communication devices in accordance with a predetermined protocol such as TCP / IP. For example, a computer for operating the information processing device 900 can be connected via the communication device 919. The communication network 929 connected to the communication device 919 is configured with a network connected by wire or wirelessly. For example, the communication network 929 is the Internet, a home LAN, infrared communication, radio wave communication, satellite communication, or the like.

[0043] The above shows an example of the hardware configuration of the information processing device 900. Each of the above components may be configured using general-purpose components, or may be configured using hardware specialized for the function of each component. The hardware configuration of the information processing device 900 can be changed as appropriate depending on the technical level at the time of implementing the present invention.

[0044] Although the preferred embodiments of the present invention have been described in detail above with reference to the accompanying drawings, the present invention is not limited to these examples. It is clear that a person skilled in the art to which the present invention pertains can conceive of various modifications and alterations within the scope of the technical ideas set forth in the claims, and it is understood that these also naturally fall within the technical scope of the present invention. [Explanation of symbols]

[0045] 100 Psychological support equipment 10 Psychological information coordinate estimation section 11 Characteristic word extraction section 12 Emotional expression word estimation part 13 Psychological information coordinate estimation section 20 Intervention Policy Decision Department 900 Information Processing Equipment 907 Bus 913 Storage Device 915 Drive 917 connection port 919 Communication Equipment 921 Input Device 923 Output Device 925 Removable Recording Media 927 External equipment 929 Communication Network

Claims

1. a psychological information coordinate estimation unit that extracts characteristic words from the psychological information of the psychological support recipient, estimates emotion expression words related to the characteristic words, and estimates positions on the core affect coordinates corresponding to the psychological information based on positions on the core affect coordinates corresponding to each of the emotion expression words, thereby setting the positions as psychological information coordinates; an intervention policy decision unit that decides an intervention policy based on the psychological information coordinates; Equipped with the psychological information is text data created by the psychological support recipient or text data related to the speech of the psychological support recipient, The core affect coordinates are expressed by an axis indicating pleasure and displeasure and an axis indicating arousal and calmness, the intervention policy decision unit refers to past intervention cases for the psychological information coordinates of the psychological support recipient, and decides an intervention policy of calming and comforting when the psychological information coordinates are located in arousal and discomfort, and decides an intervention policy of calming and comforting when the psychological information coordinates are located in arousal and discomfort; Psychological support equipment.

2. the psychological information coordinate estimation unit estimates positions on the core affect coordinates corresponding to the characteristic words based on positions on the core affect coordinates corresponding to each of the emotion-expressing words, and sets these positions as characteristic word coordinates; and estimates positions on the core affect coordinates corresponding to the psychological information based on the characteristic word coordinates, and sets these positions as psychological information coordinates. The psychological support device according to claim 1 .

3. the psychological information coordinate estimation unit extracts, from among words included in the psychological information, words that are far from the origin of the core affect coordinate as the characteristic words; The psychological support device according to claim 1 .

4. a psychological information coordinate estimation step of extracting characteristic words from the psychological information of the person receiving psychological support, estimating emotion expression words related to the characteristic words, and estimating positions on the core affect coordinates corresponding to the psychological information based on positions on the core affect coordinates corresponding to each of the emotion expression words, thereby setting the positions as psychological information coordinates; an intervention policy decision step of deciding an intervention policy based on the psychological information coordinates; the psychological information is text data created by the psychological support recipient or text data related to the speech of the psychological support recipient, The core affect coordinates are expressed by an axis indicating pleasure and displeasure and an axis indicating arousal and calmness, The intervention policy decision step refers to past intervention cases for the psychological information coordinates of the person receiving psychological support, and decides an intervention policy that will lead to calmness and comfort if the psychological information coordinates are located in arousal and discomfort, and decides an intervention policy that will lead to calmness and comfort if the psychological information coordinates are located in arousal and discomfort, in this computer-implemented psychological support method.

5. On the computer, a psychological information coordinate estimation step of extracting characteristic words from the psychological information of the person receiving psychological support, estimating emotion expression words related to the characteristic words, and estimating positions on the core affect coordinates corresponding to the psychological information based on positions on the core affect coordinates corresponding to each of the emotion expression words, thereby setting the positions as psychological information coordinates; an intervention policy decision step of deciding an intervention policy based on the psychological information coordinates; A program that causes a program to execute the psychological information is text data created by the psychological support recipient or text data related to the speech of the psychological support recipient, The core affect coordinates are expressed by an axis indicating pleasure and displeasure and an axis indicating arousal and calmness, The intervention policy decision step is a program that refers to past intervention cases for the psychological information coordinates of the person receiving psychological support, and decides an intervention policy that will lead to calmness and comfort if the psychological information coordinates are located in a state of arousal and discomfort, and decides an intervention policy that will lead to a state of arousal and comfort if the psychological information coordinates are located in a state of arousal and discomfort.

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