Information processing device, information processing method, and program

Abstract

To provide a technique in which an abnormal state relating to the health level for an object person who is working at a place different from where other workers are, is remotely confirmed by a work manager.SOLUTION: An information processing device 100 includes: a biological information acquisition part 102 which acquires biological information of an object person who is working at a place different from where other workers are; a diagnosis result acquisition part 104 which acquires a result of diagnosis that the diagnosis result acquisition part have caused diagnosis means to diagnose a health condition of the object person using the acquired biological information; and a provision part 106 which transmits the acquired diagnosis result to a predetermined terminal.SELECTED DRAWING: Figure 3

Description

Technical Field

[0001] The present invention relates to an information processing apparatus, an information processing method, and a program.

Background Art

[0002] Recently, due to the movement of work-style reform and measures against infectious diseases, the implementation of work by telecommuting (working from home) has been increasing. Patent Document 1 describes a technique that enables a work manager to remotely confirm whether a worker performing work from home is actually performing the work and whether the work is being performed efficiently. Patent Document 2 describes measuring the concentration level and emotional level of a worker performing work, determining the short-term productivity of the worker based on the measurement data, and providing a short-term improvement plan based on the findings.

[0003] Patent Document 3 describes a system for monitoring the health of employees in the workplace. In the system of Patent Document 3, information from various sensors installed in the workplace (for example, various sensors mounted on chairs used by employees) is acquired, an employee's health profile is determined, and the content of the health profile is displayed on the employee's computer.

[0004] Patent Document 4 also describes a physical condition management system for preventing mistakes by workers and industrial accidents in factories and the like. In the system described in Patent Document 4, workers are made to input information regarding their physical condition, the input information is analyzed, and actions that can be assumed from the physical condition information are predicted by artificial intelligence (AI: Artificial Intelligence) technology.

Prior Art Documents

Patent Documents

[0005]

Patent Document 1

Patent Document 2

[0006] However, the technologies described in the above-mentioned literature do not anticipate monitoring the physical and mental condition of individuals working remotely from locations other than the workplace, such as their homes. Remote workers perform their tasks in remote locations beyond the direct supervision of their supervisors. As a result, it becomes difficult for supervisors to ascertain the physical and mental state of remote workers. Remote workers may skip breaks or work for extended periods beyond their scheduled working hours, posing a risk to their health. Overlooking such abnormalities in the physical and mental condition of remote workers could potentially endanger their lives.

[0007] This invention has been made in view of the above circumstances, and its purpose is to provide a technology that allows a work supervisor to remotely check for any abnormal health conditions of a person working in a location separate from other workers. [Means for solving the problem]

[0008] In each aspect of the present invention, the following configurations are adopted to solve the problems described above.

[0009] The first aspect relates to information processing equipment. The information processing device relating to the first aspect is: A means for acquiring biometric information to acquire biometric information of a subject working in a different location from other workers, A diagnostic result acquisition means that uses the acquired biometric information to obtain a diagnostic result obtained by having a diagnostic means diagnose the health status of the subject, The system includes a means for transmitting the acquired diagnostic results to a predetermined terminal.

[0010] The second aspect relates to information processing methods performed by at least one computer. The information processing method relating to the second aspect is: Information processing equipment (computers) By acquiring biometric information of individuals working in a different location from other workers, Using the acquired biometric information, the diagnostic results obtained from having a diagnostic device diagnose the health status of the subject are obtained. This includes transmitting the acquired diagnostic results to a designated terminal.

[0011] Furthermore, another aspect of the present invention is a program that causes at least one computer to execute the method of the second aspect described above, or a recording medium that is readable by a computer on which such a program is recorded. This recording medium includes a non-temporary tangible medium. This computer program includes computer program code that, when executed by a computer, causes the computer to perform an information processing method on an information processing device.

[0012] Furthermore, any combination of the above components, as well as conversions of the expression of the present invention between methods, apparatus, systems, recording media, computer programs, etc., are also valid embodiments of the present invention.

[0013] Furthermore, the various components of the present invention do not necessarily have to be independent entities; multiple components may be formed as a single member, one component may be formed from multiple members, one component may be part of another component, or a part of one component may overlap with a part of another component, and so on.

[0014] In addition, although multiple procedures are described in sequence in the method and computer program of the present invention, the described order does not limit the order in which the multiple procedures are executed. Therefore, when implementing the method and computer program of the present invention, the order of the multiple procedures can be changed within the range where there is no problem in terms of content.

[0015] Furthermore, the multiple procedures of the method and computer program of the present invention are not limited to being executed at different timings individually. Therefore, it is also possible that another procedure occurs during the execution of a certain procedure, or that part or all of the execution timing of a certain procedure overlaps with the execution timing of another procedure.

Advantages of the Invention

[0016] According to each of the above aspects, a work manager can remotely check for abnormal conditions related to the health of a person working at a location different from other workers.

Brief Description of the Drawings

[0017] [Figure 1] It is a diagram conceptually showing the system configuration of an information processing system according to an embodiment of the present invention. [Figure 2] It is a block diagram exemplifying the hardware configuration of a computer that realizes the information processing apparatus of the embodiment. [Figure 3] It is a functional block diagram logically showing the configuration of the information processing apparatus of the embodiment. [Figure 4] It is a flowchart showing an example of the operation of the information processing apparatus of the embodiment. [Figure 5] It is a diagram showing an example of data items of notification information for each restriction level of viewing permission. [Figure 6] It is a diagram showing an example of setting information of the restriction level of viewing permission of the notification information in FIG. 5. [Figure 7] It is a flowchart showing an example of the operation in the form of the server device main body. [Figure 8]This flowchart shows an example of operation in a user-terminal-centric configuration. [Modes for carrying out the invention]

[0018] Embodiments of the present invention will be described below with reference to the drawings. In all drawings, similar components are denoted by the same reference numerals, and their descriptions are omitted as appropriate. Furthermore, in the following drawings, components that are not essential to the present invention are omitted and are not shown.

[0019] In this embodiment, "acquisition" includes at least one of the following: the device retrieving data or information stored in another device or storage medium (active acquisition), and the device inputting data or information output from another device into its own device (passive acquisition). Examples of active acquisition include making a request or inquiry to another device and receiving a reply, and accessing and reading data from another device or storage medium. Examples of passive acquisition include receiving information that is delivered (or transmitted, push notification, etc.). Furthermore, "acquisition" may also mean selecting and acquiring data or information from among the received data or information, or selecting and receiving data or information that has been delivered.

[0020] (First Embodiment) <System Overview> Figure 1 is a conceptual diagram showing the system configuration of an information processing system 1 according to an embodiment of the present invention. The information processing system 1 includes a server device 10, a diagnostic device 20, and a user terminal 30.

[0021] The information processing system 1 uses machine learning (AI: Artificial Intelligence) and other methods via a diagnostic device 20 to determine the physical or mental health status of workers (e.g., teleworkers) working in a different work location 5 from other workers, and provides a health management service by transmitting the diagnostic results to a designated terminal. In this embodiment, teleworkers are described as subjects W of the health examination, but subjects W may also include artists, writers, and others who work independently. Furthermore, subjects W may also include bus, train, airplane, ship, truck, and taxi drivers.

[0022] The health management service provided by the information processing system 1 is realized by the information processing device 100, which will be described later. The functions of the information processing device 100 are realized through the cooperation of the server device 10 and the user terminal 30. The diagnostic device 20 performs machine learning using the diagnostic model 22 and diagnoses the health status of the subject W based on various biological information of the subject W.

[0023] The user terminal 30 is, for example, an operating terminal used by the subject W for work tasks. For example, when the subject W is performing work using the user terminal 30, the camera 50 mounted on the user terminal 30 can capture an image of the subject W's face. In addition, the subject W may wear a wearable terminal 40 on their body at least while working, and the wearable terminal 40 may measure the subject W's biometric information.

[0024] To use the health management service provided by Information Processing System 1, user W can use either an application or a web browser. For example, user W can pre-register their user ID and password with Information Processing System 1. Then, they can install and launch the application for using the health management service on user terminal 30, and log in to use the service by entering their registered user ID and password from the menu screen. Alternatively, they can launch any browser on user terminal 30 and log in to their dedicated website to use the health management service.

[0025] In a configuration where diagnostic results can be viewed on a website, the information processing system 1 may also have a web server (not shown).

[0026] <Example Hardware Configuration> Figure 2 is a block diagram illustrating the hardware configuration of a computer 1000 that implements the information processing device 100, which will be described later. As described above, the information processing device 100 is implemented by a combination of the server device 10 and the user terminal 30 shown in Figure 1. The server device 10, diagnostic device 20, user terminal 30 and administrator terminal 80, and wearable terminal 40 in Figure 1 are each implemented by the computer 1000. Alternatively, the server device 10 and the diagnostic device 20 may be implemented by a single computer. Or, the user terminal 30 and the diagnostic device 20 may be implemented by a single computer. Each device may be implemented by at least two computers. The diagnostic device 20 may be included in both the server device 10 and the user terminal 30, or in either one of them, or it may be a separate device from the server device 10 or the diagnostic device 20.

[0027] The server device 10 and the diagnostic device 20 are implemented by, for example, a personal computer or a server computer. The user terminal 30 and the administrator terminal 80 are, for example, a personal computer, a smartphone or a tablet terminal, and include a display unit such as a screen, an operating unit such as a keyboard, mouse, and switches, a touch panel that combines the functions of a display unit and an operating unit, an audio input / output unit (speaker and microphone), a vibration unit, a camera 50, and the like.

[0028] The wearable terminal 40 has a communication function to connect to the communication network 3 or a communication function to communicate with the user terminal 30. Furthermore, the wearable terminal 40 has various sensors 60 that measure biometric information 210 such as the user's (subject W's) heart rate, blood pressure, body temperature, and brain waves, and also has a function to record the measured values. The wearable terminal 40 may also have a function to display the measured values ​​of the biometric information 210 or information indicating the health status generated by processing the measured values ​​in real time, or to display historical information or output it externally.

[0029] Computer 1000 has a bus 1010, a processor 1020, memory 1030, a storage device 1040, an input / output interface 1050, and a network interface 1060.

[0030] Bus 1010 is a data transmission path for the processor 1020, memory 1030, storage device 1040, input / output interface 1050, and network interface 1060 to send and receive data to and from each other. However, the method of connecting the processor 1020 and the other components to each other is not limited to bus connection.

[0031] The 1020 processor is a processor implemented in components such as the CPU (Central Processing Unit) and GPU (Graphics Processing Unit).

[0032] Memory 1030 is a main memory device implemented using RAM (Random Access Memory), etc.

[0033] The storage device 1040 is an auxiliary storage device implemented as an HDD (Hard Disk Drive), SSD (Solid State Drive), memory card, or ROM (Read Only Memory). The storage device 1040 stores program modules that implement each function of the information processing device 100 (for example, the biological information acquisition unit 102, the diagnostic result acquisition unit 104, the provision unit 106, etc., which will be described later). The processor 1020 reads these program modules into the memory 1030 and executes them, thereby realizing each function corresponding to the program module. The storage device 1040 may also store data from a storage device (storage device 200 in Figure 3, described later) that stores various information including biological information 210 and diagnostic result information 220.

[0034] The program module may be recorded on a recording medium. The recording medium on which the program module is recorded includes a non-temporary, tangible medium usable by a computer 1000, and program code that can be read by the computer 1000 (processor 1020) may be embedded in that medium.

[0035] The input / output interface 1050 is an interface for connecting the computer 1000 with various input / output devices. The input / output interface 1050 also functions as a communication interface for short-range wireless communication such as Bluetooth® and NFC (Near Field Communication).

[0036] The network interface 1060 is an interface for connecting the computer 1000 to a communication network. This communication network may be, for example, a LAN (Local Area Network) or a WAN (Wide Area Network). The network interface 1060 may connect to the communication network via a wireless connection or a wired connection.

[0037] In the example shown in Figure 1, the server device 10, the diagnostic device 20, the user terminal 30, and the administrator terminal 80 are connected to each other via a communication network 3. The wearable terminal 40 and the network camera may be connected to the user terminal 30 via short-range wireless communication, or they may be connected to the server device 10 via the communication network 3.

[0038] The computer 1000 then connects to the necessary equipment (for example, in the case of a user terminal 30 or a wearable terminal 40, a camera 50, display, touch panel, control unit, microphone, speaker, vibration unit, etc.) via the input / output interface 1050 or the network interface 1060.

[0039] The camera 50 mounted on the user terminal 30, or the network camera (not shown) installed to capture images of the subject W working, is equipped with an image sensor such as a lens and a CCD (Charge Coupled Device) image sensor. The network camera, for example, has a wireless LAN (Local Area Network) communication function and is connected to the server device 10 via a relay device (not shown) such as a router of the communication network. The camera 50 or network camera may also be equipped with a mechanism to track the movement of the person and control the direction of the camera body and lens, zoom control, focus adjustment, etc.

[0040] The images generated by camera 50 or the network camera are, for example, generated by capturing images of at least one of the subject W's face and body. The images may be moving images, frame images at predetermined intervals, or still images.

[0041] <Example of Functional Configuration> Figure 3 is a functional block diagram that logically shows the configuration of the information processing device 100 according to an embodiment of the present invention. The information processing device 100 includes a biological information acquisition unit 102, a diagnostic result acquisition unit 104, and a provision unit 106. The biometric information acquisition unit 102 acquires biometric information 210 of the subject W who is working in a different location from other workers. The diagnostic result acquisition unit 104 uses the acquired biological information 210 to obtain diagnostic result information 220, which is obtained by having the diagnostic device 20 (diagnostic means) diagnose the health status of the subject W. The data delivery unit 106 transmits the acquired diagnostic results to a designated terminal.

[0042] The information processing device 100 includes a storage device 200. However, the storage device 200 may be a separate device from the information processing device 100 (server device 10), a device included inside the information processing device 100 (server device 10), or a combination of these. The storage device 200 stores biometric information 210, diagnostic result information 220, and setting information 230 and notification information 240, which will be described later.

[0043] Target person W refers to a worker who works in a different location than the workplace where other workers are working, such as an office, factory, store, or construction site. For example, a worker who works at their home or a satellite office. Furthermore, workers who work in locations other than the workplace due to business trips, or those in sales positions who travel to multiple locations, may also be considered target person W.

[0044] The work content includes a variety of tasks performed as part of a job, and can vary depending on the industry, occupation, position, etc., and is not particularly limited. As mentioned above, for example, subject W may include artists and writers who work independently. Furthermore, subject W may also include bus, train, airplane, ship, truck, and taxi drivers.

[0045] The biometric information 210 includes at least one of the following: heart rate, blood pressure, body temperature, and electroencephalogram (EEG). This biometric information 210 may be measured, for example, by a sensor 60 that measures at least one of the following: heart rate, blood pressure, body temperature, and EEG, which is mounted on a wearable terminal 40 worn and used by the subject W. The biometric information acquisition unit 102 acquires the biometric information 210 from the wearable terminal 40 or the like. Alternatively, the biometric information acquisition unit 102 may acquire information indicating the subject W's sleep state, measured by a predetermined application on the wearable terminal 40, as biometric information 210. The biometric information acquisition unit 102 may also acquire information indicating the subject W's health status, generated by processing the measured values ​​of the sensor 60 in a predetermined application on the wearable terminal 40, as biometric information 210.

[0046] Furthermore, the biometric information 210 may also be an image of the subject W's face or body. The image is generated, for example, by capturing the subject W's face or body with a camera 50 mounted on the user terminal 30 used by the subject W. The biometric information acquisition unit 102 acquires an image including at least one of the subject W's face and body from the user terminal 30 as biometric information 210. However, the camera 50 is not limited to the one mounted on the user terminal 30, but may also be a network camera installed in the work area 5 where the subject W is working.

[0047] The images may be still images or moving images. By processing the images, it is possible to identify the pupil state of the subject W's eyes, complexion, facial features, expression, yawning, skin condition (swelling, bleeding, redness, erythema, bruises, eczema, etc.), or subtle body movements (convulsions, paralysis, contractures, etc.), respiratory rate, actions (scratching), posture (crouching, fainting, etc.). Image processing may be performed by the diagnostic device 20 or by the user terminal 30. If the user terminal 30 performs image processing, the user terminal 30 may transmit the biological information 210 identified by the image processing to the information processing device 100, or it may transmit the image together with the biological information 210. If the diagnostic device 20 performs image processing, the user terminal 30 transmits the image as biological information 210 to the information processing device 100.

[0048] Furthermore, the sensor 60 may include a microphone for collecting the subject W's voice and other sounds. By processing the voice, the subject W may be identified to make sounds such as coughing, sneezing, yawning, hiccuping, hoarseness (sore throat), nasal voice (nasal congestion), sniffing (runny nose), breathing (respiratory state), grunting, crying, and shouting. Voice processing, like image processing, can be performed by the diagnostic device 20 or the user terminal 30. Alternatively, the diagnostic device 20 or the user terminal 30 may combine voice processing and image processing to identify the subject W's biometric information 210.

[0049] The biological information 210 is not limited to the above, as long as it is information that can be used to determine the physical or mental health status. The timing at which the biological information acquisition unit 102 acquires the biological information 210 may be, for example, at predetermined intervals (e.g., every 30 minutes), at predetermined times (e.g., 10:00, 12:00, 16:00), or at any arbitrary time. The timing of acquisition may differ depending on the type of biological information 210 to be acquired. It is preferable that the biological information 210 be acquired at a timing necessary for the characteristics of the biological information 210 and the diagnostic content, or at an appropriate timing according to the characteristics of the biological information 210 and the diagnostic content.

[0050] The biometric information acquisition unit 102 may acquire biometric information 210 directly from the wearable terminal 40, or it may acquire it from the user terminal 30 after the user terminal 30 has acquired biometric information 210 from the wearable terminal 40. Alternatively, as described above, the biometric information acquisition unit 102 may acquire biometric information 210 generated on the wearable terminal 40 or the user terminal 30 using a predetermined application.

[0051] Furthermore, the biometric information acquisition unit 102 may acquire information such as the subject W's medical history, allergy history, health checkup results, various test results, and lifestyle habits (drinking, smoking, exercise, etc.) as biometric information 210. This information may be stored in the storage device 200 in advance as the subject W's history information, or new information indicating the subject W's medical history or test results may be added to the storage device 200 as needed.

[0052] The information of the subject W may then be transmitted to the diagnostic device 20 and reflected in the diagnostic model 22. The diagnostic model 22 may be created for each subject W, or it may be created for at least one of the following: gender, age group, occupation, and lifestyle.

[0053] The diagnostic result acquisition unit 104 transmits the biometric information 210 acquired from the subject W to the diagnostic device 20. Based on the biometric information 210 of the subject W received from the information processing device 100, the diagnostic device 20 can, for example, use machine learning (diagnostic model 22) to diagnose the physical or mental health status of the subject W.

[0054] Alternatively, the diagnostic device 20 may make a diagnosis by determining whether the values ​​of the subject W's biological information 210 deviate from the standard, and the determination criteria and means are not particularly limited. The diagnostic device 20 transmits the diagnostic result to the information processing device 100 as diagnostic result information 220. A standard may be established for each piece of biological information 210. The diagnostic result may be determined by using the time-series changes in the history of measured values ​​to detect a state that is gradually changing and worsening or improving, or it may be a result of diagnosis based on the frequency and degree of exceeding the standard.

[0055] The diagnostic result acquisition unit 104 acquires diagnostic result information 220 from the diagnostic device 20. The timing of acquiring the diagnostic result information 220 is not particularly limited. The diagnostic result information 220 includes the results of a diagnosis of at least one of the physical and mental health conditions of the subject W.

[0056] The provisioning unit 106 generates notification information 240 indicating the health status of the subject W based on the diagnostic result information 220, and outputs it as a diagnostic result to a predetermined destination (terminal). The designated terminals are, for example, the user terminal 30 of the subject W, and the administrator terminal 80 of the administrator, such as the subject W's supervisor or industrial physician. The information transmitted by the providing unit 106 includes, for example, notification information 240 that includes a message recommending that the subject take a rest. The information transmitted by the providing unit 106 to the administrator terminal 80 may also include, for example, notification information 240 indicating that the subject W's health condition has deteriorated and that rest or a visit to a medical institution is necessary.

[0057] <Example of operation> Figure 4 is a flowchart showing an example of the operation of the information processing device 100 in this embodiment. First, the biometric information acquisition unit 102 acquires biometric information 210 of the subject W who is working in a different work area 5 from other workers (step S101). Then, the diagnostic result acquisition unit 104 uses the acquired biometric information 210 to obtain diagnostic result information 220, which is obtained by having the diagnostic device 20 (diagnostic means) diagnose the health status of the subject W (step S103). Then, the provision unit 106 transmits the acquired diagnostic result information 220 (notification information 240) to a predetermined terminal (step S105).

[0058] As described above, according to this embodiment, the biological information acquisition unit 102 acquires the biological information 210 of the subject W, the diagnostic result acquisition unit 104 causes the diagnostic device 20 to perform a diagnosis of the subject W's health status using the biological information 210 and acquires diagnostic result information 220, and the provision unit 106 can transmit the acquired diagnostic result information 220 to a predetermined terminal.

[0059] The designated terminal is, for example, the user terminal 30 of the subject W, and the subject W can find out the results of the diagnosis of their health condition. The information transmitted by the providing unit 106 includes, for example, notification information 240 that includes a message recommending taking a rest, so that the subject W can take action to improve their deteriorating health condition by taking a rest. By taking a rest, the subject W's concentration may improve, and overall work efficiency may also improve.

[0060] Furthermore, the designated terminal is, for example, the administrator terminal 80 of administrator M, and administrator M can remotely check for any abnormal health conditions of subject W. Specifically, administrator terminal 80 can receive notification information 240 indicating that subject W's health condition has deteriorated and that rest or a visit to a medical institution is necessary. This allows administrator M to objectively and easily grasp the health condition of subject W, who is working remotely.

[0061] If the health status of employee W is not assessed promptly, employee W may be forced to work under strain, potentially endangering their life. Furthermore, the inability to adequately encourage employee W to rest could significantly impair the overall efficiency of the work. According to this embodiment, by being able to assess employee W's physical and mental health, manager M can give appropriate instructions, such as having employee W interrupt work to rest, thereby protecting employee W's health. Moreover, because employee W can work in a healthy manner, their work efficiency can be improved. In addition, records are kept of work performed outside the workplace, which can be used as evidence when claiming workers' compensation.

[0062] (Second Embodiment) The information processing device 100 of this embodiment is the same as the above embodiment, except that the providing unit 106 has a configuration that restricts the content of the notification information 240 according to the recipient. Since the information processing device 100 of this embodiment has the same configuration as the information processing device 100 of the above embodiment, it will be explained using Figure 3.

[0063] <Example of Functional Configuration> In this embodiment, if the notification information 240 output by the providing unit 106 is to be information that takes into consideration the privacy of the subject W, it may not include detailed information on the subject W's vital signs or medical condition, but may include at least one of the following: the degree of the subject W's concentration on the work, whether the subject W's health condition is deteriorating, and the result of a determination of whether the health condition is dangerous or not.

[0064] A dangerous health condition may include, for example, a state in which the onset of an illness that endangers the subject W's life is predicted, such as when warning signs of a stroke are observed, or a state in which the subject W is mentally distressed, such as due to persistent sleep deprivation or depression, and there is a high probability that the subject W's life will be endangered by suicide or other means.

[0065] Figure 5 shows examples of data items for notification information 240 for each level of access permission restriction. In this example, three levels of access permission restriction are set. In Figure 5(a), the notification information 240a for level 1 is the diagnostic result for each piece of biometric information 210, and includes information such as whether it is normal or not, and in the case of blood pressure, whether it is hypertension or hypotension.

[0066] The Level 2 notification information 240b in Figure 5(b) includes information indicating the physical or mental health status of subject W, which is inferred from the values ​​of the biometric information 210. For example, the Level 2 notification information 240b includes the results of a diagnosis made to subject W, among information indicating the risk of developing conditions such as overwork, sleep deprivation, depression, hypertension, hypotension, stress level, palpitations, shortness of breath, stroke, or heart attack.

[0067] The Level 3 notification information 240c in Figure 5(c) includes information indicating what should be notified to the subject W and the manager M based on the diagnostic results. The Level 3 notification information 240c may also include information that encourages actions appropriate to the subject W's physical or mental health condition and information related to such actions. Specifically, the Level 3 notification information 240c may include, for example, messages encouraging the subject W to rest, take a break, take a vacation, take a nap, or sleep; messages encouraging light exercise or stretching to refresh; messages instructing the subject to stop, interrupt, or change their work; or messages instructing them to visit a medical institution or undergo examinations. Alternatively, the Level 3 notification information 240c may include a message notifying the subject W that their work efficiency is declining.

[0068] The designated terminal to which the provisioning unit 106 provides the diagnostic result information 220 is, for example, an administrator terminal 80 that can be used by an administrator such as the supervisor or industrial physician of the subject W. Alternatively, the designated terminal may be the user terminal 30 used by the subject W.

[0069] As described above, when sending notification information 240 to the administrator terminal 80, the providing unit 106 may send notification information 240 that includes only information warning that the health condition is dangerous. On the other hand, when sending notification information 240 to the user terminal 30, the providing unit 106 may send notification information 240 that includes detailed information about the health condition of the subject W. Furthermore, the providing unit 106 may limit the conditions for sending notification information 240 (notification conditions) to, for example, when the notification includes information indicating the need for rest or a nap, or the need to visit a medical institution. The notification conditions may be changed by the subject W or administrator M for each item of the diagnostic results.

[0070] The provision unit 106 may send the diagnostic result information 220 to a designated terminal via email or SMS (Short Message Service), or it may provide the user with notification information 240 including the diagnostic result by having the user register in advance and log in to a designated website, thereby allowing the user to access a website that displays notification information 240 including the diagnostic result. The user may access the designated website using a browser from the user terminal 30 (or administrator terminal 80), or it may install a designated application and log in to have the notification information 240 displayed on the screen or notified via the application.

[0071] As described above, it is preferable that the notification information 240 that can be viewed differs between the target person W and the administrator M. The providing unit 106 may restrict and provide the notification information 240 that can be viewed according to the user's viewing rights. This makes it possible to change the level of detail of the information in the notification while taking into consideration the privacy of the target person W.

[0072] Figure 6 shows an example of the setting information 230 for the restriction level of permission to view the notification information 240 in Figure 5. In this example, each user is associated with either an email address or a user ID as a recipient. Furthermore, each recipient is specified in terms of the level of notification information they can view (corresponding to the levels in Figures 5(a) to 5(c)). In this example, target person W can view all levels of notification information 240a to 240c in Figures 5(a) to 5(c). Administrator M can only view level 3 notification information 240c in Figure 5(c). In addition, in this example, health managers of target person W, such as industrial physicians, are specified to be able to view level 1 and 2 notification information 240a and 240b in Figures 5(a) and 5(b).

[0073] Alternatively, the application or website may accept the selection of diagnostic result items that the administrator M can view by the subject W, and the provision unit 106 may generate notification information 240 containing only the diagnostic results of the items selected by the subject W and send it to the administrator M. The selection items may be for each level as described above, or for each item at each level.

[0074] <Example of operation> As described above, the information processing device 100 is realized by a combination of a server device 10 and a user terminal 30. As a first example, an example of operation of a configuration in which the server device 10 is the main component in realizing the information processing device 100 will be explained using Figure 7. As a second example, an example of operation of a configuration in which the user terminal 30 is the main component in realizing the information processing device 100 will be explained using Figure 8.

[0075] In the first example, the server device 10 implements at least some of the functions of the biometric information acquisition unit 102, the diagnostic result acquisition unit 104, and the information provision unit 106 of the information processing device 100, and the user terminal 30 implements at least some of the functions of the biometric information acquisition unit 102 and the information provision unit 106 of the information processing device 100. In the second example, the server device 10 implements at least some of the functions of the information provision unit 106 of the information processing device 100, and the user terminal 30 implements at least some of the functions of the biometric information acquisition unit 102, the diagnostic result acquisition unit 104, and the information provision unit 106 of the information processing device 100. However, the system is not limited to these combinations.

[0076] Furthermore, in the example described here, the diagnostic device 20 is a separate device from the server device 10 or the user terminal 30, but is not limited to this. The diagnostic device 20 may be included in at least one of the server device 10 and the user terminal 30.

[0077] First, let's explain the first example. Figure 7 is a flowchart showing an example of operation in a configuration where the server device 10 is the main component in realizing the information processing device 100. First, the user terminal 30 launches an application for using the health management service (step S201). Then, the subject W begins their work. While the subject W is working, the biometric information acquisition unit 102 of the user terminal 30 acquires the subject W's biometric information 210 from the camera 50 and the sensor 60 of the wearable terminal 40 (step S203).

[0078] At a predetermined timing, the user terminal 30 transmits the subject W's biometric information 210 to the server device 10 (step S205), and the biometric information acquisition unit 102 of the server device 10 acquires the subject W's biometric information 210 (step S207). Then, the diagnostic result acquisition unit 104 of the server device 10 transmits the subject W's biometric information 210 acquired in step S207 to the diagnostic device 20, requesting the diagnostic device 20 to diagnose the subject W's health status using the biometric information 210 (step S209).

[0079] The diagnostic device 20 diagnoses the health status of subject W by performing machine learning using a diagnostic model 22 based on the subject W's biometric information 210 received from the server device 10 (step S211). Then, the diagnostic device 20 transmits the subject W's diagnostic result information 220 to the server device 10 (step S213).

[0080] The server device 10's provisioning unit 106 generates notification information 240 based on the diagnostic results (diagnosis result information 220) from the diagnostic device 20 (step S215), and sends it to predetermined destinations by referring to the setting information 230 in Figure 6. In this example, notification information 240a to 240c of levels 1 to 3 is sent to the user terminal 30 (step S217), and level 3 240c is sent to the administrator terminal 80 (step S219). Furthermore, notification information 240a and 240b of levels 1 and 2 may be sent to the industrial physician's terminal (not shown).

[0081] The service unit 106 of the user terminal 30 displays the notification information 240 (including diagnostic result information 220) received from the server device 10 on its display (step S221). The user terminal 30 and the administrator terminal 80 may receive only a notification from the server device 10 indicating that the notification information 240 has been updated. The notification method is not particularly limited and various methods are possible. For example, it may be via email or SMS, or it may be highlighted by overlaying a mark on the application icon or changing the color of the icon, or it may be output with sound or vibration, or it may be displayed as a pop-up, banner, or on the standby screen. The user terminal 30 and the administrator terminal 80 may also display the updated notification information 240 on their displays by opening a predetermined screen or accessing a predetermined web page.

[0082] In this example, notification information 240 is sent to both the subject W and the administrator M, but it is also possible to configure the system to send it to only one of them. For example, if notification information 240 indicating that subject W needs rest or a visit to a medical institution is sent to administrator M's administrator terminal 80, administrator M can prompt subject W to rest or recommend that they visit a medical institution. Alternatively, administrator M can change the content of subject W's work to reduce their workload.

[0083] Next, we will explain the second example. Figure 8 is a flowchart showing an example of operation in a configuration in which the user terminal 30 is the main component in realizing the information processing device 100. First, the user terminal 30 launches an application for using the health management service (step S201). Then, the subject W begins their work. While the subject W is working, the biometric information acquisition unit 102 of the user terminal 30 acquires the subject W's biometric information 210 from the camera 50 and the sensors 60 of the wearable terminal 40 (step S203). Up to this point, it is the same as the example in Figure 7.

[0084] Next, without going through the server device 10, at a predetermined timing, the diagnostic result acquisition unit 104 of the user terminal 30 transmits the biometric information 210 of the subject W acquired in step S203 to the diagnostic device 20 and requests the diagnostic device 20 to diagnose the health status using the biometric information 210 of the subject W (step S209).

[0085] Then, the diagnostic device 20 diagnoses the health status of subject W by performing machine learning using the diagnostic model 22 based on the subject W's biometric information 210 received from the user terminal 30 (step S211). The diagnostic device 20 then transmits the diagnosis result information 220 of subject W to the user terminal 30 (step S213). Alternatively, the diagnostic device 20 may transmit the diagnosis result information 220 to the server device 10.

[0086] The service unit 106 of the user terminal 30 transmits the diagnostic result information 220 received in step S213 to the server device 10 (step S214). The service unit 106 of the server device 10 generates notification information 240 based on the diagnostic result information 220 (step S215). The service unit 106 of the server device 10 transmits this notification information 240 to predetermined destinations by referring to the setting information 230 in Figure 6. In this example, notification information 240a to 240c of levels 1 to 3 is transmitted to the user terminal 30 (step S217), and notification information 240c of level 3 is transmitted to the administrator terminal 80 (step S219). Furthermore, notification information 240a and 240b of levels 1 and 2 may be transmitted to the industrial physician's terminal (not shown).

[0087] Furthermore, the service unit 106 of the user terminal 30 displays the notification information 240 (including the diagnostic result information 220) received from the diagnostic device 20 on the display (step S221).

[0088] As described above, this embodiment provides the same effects as the above embodiment, and furthermore, since the notification information 240 can restrict the information that can be viewed, the privacy of the target person W can be protected, and necessary information can be provided to the administrator M.

[0089] The embodiments of the present invention have been described above with reference to the drawings, but these are merely examples of the present invention, and various other configurations can also be adopted. For example, if the target person W is a bus, train, airplane, ship, truck, or taxi driver, it can be used as a means to appropriately grasp the physical or mental health status of the driver. In addition to the biometric information acquisition unit 102, the biometric information acquisition unit 102 may also acquire information on driving conditions from the vehicle's drive recorder or the like. The diagnostic device 20 may identify situations such as the driver falling asleep at the wheel from the driving conditions information and include them in the diagnostic results.

[0090] The providing unit 106 may generate notification information 240 recommending that the driver take a break or drink coffee, etc., based on the diagnosis results for drowsy driving, or notification information 240 instructing the manager M to review working hours, etc. Alternatively, the providing unit 106 may output a wakefulness-inducing voice or alarm sound to the target person W from the speaker of the target person W's user terminal 30. Such a configuration can also improve the safety of operations in the transportation industry.

[0091] Furthermore, if the target person W is someone who works in a private space such as their home, for example, an artist or writer, the service provider 106 may send notification information 240 to the terminals of the target person W's manager or editor. This configuration allows the target person W's manager or editor to take actions to show concern for the target person W's health, adjust their workload and deadlines, and prevent the target person W's health from being compromised.

[0092] Furthermore, in order to train the diagnostic model 22 of the diagnostic device 20, the biometric information acquisition unit 102 may acquire biometric information 210 of the subject W before and after sending notification information 240 to the subject W's user terminal 30 or the administrator M's administrator terminal 80, for example, and transmit it to the diagnostic device 20. Based on the acquired biometric information 210, the diagnostic device 20 may learn whether or not the notification information 240 has had an effect on improvement and reflect this in the diagnostic model 22.

[0093] Although the present invention has been described above with reference to embodiments and examples, the present invention is not limited to the above embodiments and examples. Various modifications to the structure and details of the present invention can be made, as can be understood by those skilled in the art within the scope of the present invention. Furthermore, in this invention, any acquisition or use of information concerning the user (target person W) shall be conducted in a lawful manner.

[0094] Some or all of the above embodiments may also be described as follows, but are not limited to the following: Examples of reference formats are provided below. 1. Server device and The terminal device of the person performing the work in a different location from other workers is provided. The terminal device of the aforementioned subject is A means for acquiring biometric information of the subject, A diagnostic result acquisition means that uses the acquired biometric information to obtain a diagnostic result obtained by having a diagnostic means diagnose the health status of the subject, The system includes a transmission means for transmitting the diagnostic results to the server device, The server device is An information processing system comprising a receiving means for receiving the aforementioned diagnostic results of the subject from the subject's terminal device. 2. Server device and, The terminal device of the person performing the work in a different location from other workers is provided. The terminal device of the aforementioned subject is The system includes a transmission means for acquiring the biometric information of the subject and transmitting it to the server device, The server device is A biometric information acquisition means that receives the biometric information of the subject from the subject's terminal device, A diagnostic result acquisition means that uses the received biometric information to obtain a diagnostic result obtained by having a diagnostic means diagnose the health status of the subject, An information processing system comprising a transmission means for transmitting the acquired diagnostic results to the terminal device of the subject. 3. In the information processing system described in 1. or 2., Furthermore, the terminal device of the administrator of the aforementioned subject is provided, The server device is an information processing system comprising a transmission means for transmitting notification information generated based on the diagnostic results of the subject to the administrator's terminal device. 4. In the information processing system described in 3. The transmission means of the server device is An information processing system that generates notification information containing only the diagnostic results for the items selected by the subject as diagnostic result items that can be provided to the administrator, and transmits the notification information to the administrator's terminal device. 5. In any one of the information processing systems described in 1. to 4., The aforementioned diagnostic means is an information processing system that performs diagnostics using machine learning. In the information processing system described in 6.5, An information processing system in which the diagnostic results include the results of a diagnosis of the mental and physical health status of the subject. 7. In any one of the information processing systems described in 1. to 5., The biometric information acquisition means of the subject's terminal device or server device is an information processing system that acquires biometric information including an image of the subject's face captured using the camera of the terminal used by the subject. 8. In any one of the information processing systems described in 1. to 7., The biometric information acquisition means of the subject's terminal device or server device is an information processing system that acquires the biometric information, including at least one of the subject's heart rate, blood pressure, body temperature, and brain waves, using a sensor that measures at least one of the subject's heart rate, blood pressure, body temperature, and brain waves. 9. In any one of the information processing systems described in 1. to 8., An information processing system that includes a message recommending the subject to rest or to seek medical attention based on the diagnostic results.

[0095] 10. A means for acquiring biometric information of a subject working in a different location from other workers, A diagnostic result acquisition means that uses the acquired biometric information to obtain a diagnostic result obtained by having a diagnostic means diagnose the health status of the subject, An information processing device comprising means for transmitting the acquired diagnostic results to a predetermined terminal. 11. In the information processing apparatus described in claim 10, The aforementioned terminal is an information processing device used by at least one of the subject and the subject's administrator. 12. In the information processing device described in 11., The aforementioned means of providing is An information processing device that generates notification information containing only the diagnostic results for the items selected by the subject as diagnostic result items that can be provided to the administrator, and transmits the notification information to the predetermined terminal used by the administrator. 13. In the information processing device described in any one of 10 to 12, The diagnostic means is an information processing device that performs diagnostics using machine learning. 14. In the information processing device described in 13., An information processing device that includes the results of a diagnosis of the mental and physical health status of the subject. 15. In the information processing device described in any one of 10 to 14, The biometric information acquisition means is an information processing device that acquires biometric information, including an image of the subject's face captured using the camera of a terminal used by the subject. 16. In the information processing device described in any one of items 10 to 15, The biometric information acquisition means is an information processing device that acquires the biometric information, including at least one of the subject's heart rate, blood pressure, body temperature, and brain waves, using a sensor that measures at least one of the subject's heart rate, blood pressure, body temperature, and brain waves. 17. In the information processing device described in any one of 10. to 16., The diagnostic result includes an information processing device that provides a message recommending the subject to rest or to seek medical attention.

[0096] 18. Information processing device, By acquiring biometric information of individuals working in a different location from other workers, Using the acquired biometric information, the diagnostic results obtained from having a diagnostic device diagnose the health status of the subject are obtained. An information processing method for transmitting the acquired diagnostic results to a predetermined terminal. 19. In the information processing method described in 18., The aforementioned terminal is an information processing method used by at least one of the subject and the subject's administrator. 20. In the information processing method described in 19., The aforementioned information processing device An information processing method comprising: generating notification information that includes only the diagnostic results for the items selected by the subject as diagnostic result items that can be provided to the administrator, and transmitting the notification information to the predetermined terminal used by the administrator. 21. In the information processing method described in any one of 18. to 20., The aforementioned information processing device An information processing method that uses machine learning to perform diagnostics. 22. In the information processing method described in 21., An information processing method wherein the diagnostic results include the results of diagnosing the mental and physical health status of the subject. 23. In the information processing method described in any one of 18. to 22., The aforementioned information processing device An information processing method for acquiring biometric information, including an image of the subject's face, captured using the camera of a terminal used by the subject. 24. In any of the information processing methods described in 18. to 23., The aforementioned information processing device An information processing method for acquiring the biometric information, including at least one of the subject's heart rate, blood pressure, body temperature, and brain waves, using a sensor that measures at least one of the subject's heart rate, blood pressure, body temperature, and brain waves. 25. In the information processing method described in any one of 18. to 24., A method for processing information in which the diagnostic results include a message recommending that the subject take a rest or seek medical attention.

[0097] 26. To the computer, Procedure for obtaining biometric information of a subject working in a different location from other workers. A procedure for obtaining a diagnostic result by having a diagnostic means diagnose the health status of the subject using the acquired biometric information, A program for executing a procedure to transmit the acquired diagnostic results to a designated terminal. 27. In the program described in 26. The aforementioned terminal is a program used by at least one of the subject and the subject's administrator. 28. In the program described in 27., A program for causing a computer to perform the following steps: generate notification information containing only the diagnostic results for the items selected by the subject as diagnostic result items that can be provided to the administrator, and transmit the notification information to the predetermined terminal used by the administrator. 29. In any of the programs described in 26. to 28., The diagnostic means is a program that performs diagnostics using machine learning. 30. In the program described in 29. The program includes a diagnostic result that assesses the mental and physical health status of the subject. 31. In any of the programs described in 26. through 30., A program for causing a computer to perform a procedure for acquiring biometric information, including an image of the subject's face, captured using the camera of a terminal used by the subject. 32. In any of the programs described in 26. through 31., A program for causing a computer to perform a procedure for acquiring biometric information, including at least one of the subject's heart rate, blood pressure, body temperature, and brain waves, using a sensor that measures at least one of the subject's heart rate, blood pressure, body temperature, and brain waves. 33. In any of the programs described in 26. to 32., The aforementioned diagnostic results include a program that includes a message recommending the subject to rest or seek medical attention. [Explanation of symbols]

[0098] 1. Information Processing System 3. Communication Network 5. Workplace 10 Server devices 20 Diagnostic devices 22 Diagnostic Models 30 User terminals 40 Wearable Devices 50 Cameras 60 sensors 80 Administrator terminal 100 Information Processing Devices 102 Biological Information Acquisition Unit 104 Diagnostic Result Acquisition Unit 106 Provision Department 200 Storage device 210 Biometric Information 220 Diagnostic Result Information 230 Configuration Information 240, 240a, 240b, 240c notification information 1000 computers 1010 Bus 1020 Processor 1030 memory 1040 Storage Devices 1050 Input / Output Interface 1060 Network Interfaces

Claims

1. A means for acquiring biometric information to acquire biometric information of a subject working in a different location from other workers, A diagnostic result acquisition means that uses the acquired biometric information to obtain a diagnostic result obtained by having a diagnostic means diagnose the health status of the subject, The system includes a means for transmitting the acquired diagnostic results to a predetermined terminal, The aforementioned designated terminals include at least a terminal used by the administrator of the subject and a terminal used by the industrial physician of the subject, The information transmitted to the administrator's terminal and at least a portion of the information transmitted to the industrial physician's terminal by the aforementioned means are different. The information transmitted to the administrator's terminal by the aforementioned means is information selected by the subject, according to the information processing device.

2. In the information processing apparatus according to claim 1, The aforementioned terminal is further an information processing device used by the aforementioned person.

3. In the information processing apparatus according to claim 2, The aforementioned means of providing is An information processing device that generates notification information containing only the diagnostic results for the items selected by the subject as diagnostic result items that can be provided to the administrator, and transmits the notification information to the predetermined terminal used by the administrator.

4. In the information processing apparatus according to any one of claims 1 to 3, The diagnostic means is an information processing device that performs diagnostics using machine learning.

5. In the information processing apparatus according to claim 4, An information processing device that includes the results of a diagnosis of the mental and physical health status of the subject.

6. In the information processing apparatus according to any one of claims 1 to 5, The biometric information acquisition means is an information processing device that acquires biometric information, including an image of the subject's face captured using the camera of a terminal used by the subject.

7. In the information processing apparatus according to any one of claims 1 to 6, The biometric information acquisition means is an information processing device that acquires the biometric information, including at least one of the subject's heart rate, blood pressure, body temperature, and brain waves, using a sensor that measures at least one of the subject's heart rate, blood pressure, body temperature, and brain waves.

8. In the information processing apparatus according to any one of claims 1 to 7, The diagnostic result includes an information processing device that provides a message recommending the subject to rest or to seek medical attention.

9. Information processing device, By acquiring biometric information of individuals working in a different location from other workers, Using the acquired biometric information, the diagnostic results obtained from having a diagnostic device diagnose the health status of the subject are obtained. The acquired diagnostic results are transmitted to a designated terminal. The aforementioned designated terminals include at least a terminal used by the administrator of the subject and a terminal used by the industrial physician of the subject, Of the diagnostic results that are transmitted, at least a portion of the information transmitted to the administrator's terminal and the information transmitted to the industrial physician's terminal are different. An information processing method wherein the information transmitted to the administrator's terminal is the information selected by the subject.

10. On the computer, Procedure for obtaining biometric information of a subject working in a different location from other workers. A procedure for obtaining a diagnostic result by having a diagnostic means diagnose the health status of the subject using the acquired biometric information, The procedure involves transmitting the acquired diagnostic results to a designated terminal. The aforementioned designated terminals include at least a terminal used by the administrator of the subject and a terminal used by the industrial physician of the subject, Of the diagnostic results that are transmitted, at least a portion of the information transmitted to the administrator's terminal and the information transmitted to the industrial physician's terminal are different. The information transmitted to the administrator's terminal in the aforementioned transmission procedure is a program, which is the information selected by the target person.

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