Programs, methods, and information processing devices.

Abstract

There is a need for technology that can match clients with experts while also considering the burden on clients in organizing their thoughts, thereby further facilitating the resolution of their problems. [Solution] The memory unit is configured to classify and store multiple questions to be presented to the client into multiple categories. The program causes one or more computer processors to perform the following steps: receive input of answers to questions presented to the client; classify the content of the answers received from the client into categories and store them in the memory unit for each client; determine the order in which to present questions from each category to the client based on the status of the accumulated answers from the client for each category; and present the questions to the client according to the determined order.

Claims

1. A program for operating a computer having one or more computer processors, The memory unit is configured to classify and store multiple questions presented to the client into multiple categories. The program is configured on one or more computer processors. A step to receive input from the person seeking advice regarding the questions presented to them, The steps include classifying the content of the answers to the aforementioned questions received from the consultant into the aforementioned categories and storing them in the aforementioned memory unit for each consultant, Based on the accumulated responses from the consultant for each of the aforementioned categories, the step of determining the ranking of the categories of questions to be presented to the consultant, A program that performs the steps of presenting the aforementioned questions to the person seeking advice according to the determined ranking.

2. The memory unit is configured to store questions for each of multiple categories, and to store questions related to legal consultations that include at least one of the following: questions about the consultant themselves, or questions about the consultant's relationship with stakeholders. The program according to claim 1, wherein in the step of receiving the information, the program receives input from the person seeking advice regarding the answers to the questions presented to them about the legal consultation.

3. In the aforementioned memory unit, questions from each of multiple categories are stored, and a first category of questions is stored that inquires about at least one of the following: the relationship between the consultant and stakeholders regarding the content of the consultation, or the background circumstances related to the consultation. The program according to claim 2, wherein in the receiving step, a question relating to the first category is presented and an answer entered by the consultant is received.

4. In the aforementioned memory unit, in order to store questions from each of multiple categories, a second category of questions is stored as questions about the person seeking advice, which ask at least one of the following: the purpose of the consultation or the content that the person seeking legal advice from a professional. The program according to claim 2, wherein in the receiving step, a question relating to the second category is presented and an answer entered by the consultant is received.

5. In the aforementioned memory unit, in order to store questions from each of multiple categories, a third category of questions is stored as questions about the person seeking advice, which inquires about at least one of the following: the person's living situation or the person's family environment. The program according to claim 2, wherein in the receiving step, it presents a question relating to the third category and receives an answer entered by the person seeking advice.

6. In the aforementioned memory unit, questions from each of multiple categories are stored, and questions regarding the status of procedures for legally resolving the content of legal consultations are stored. The program according to claim 1, wherein in the receiving step, it presents a question inquiring about the status of the procedure and receives the answer entered by the person seeking advice.

7. In the aforementioned memory unit, questions from each of multiple categories are stored, and as questions concerning the status of procedures to legally resolve the content of legal consultation, questions from a fourth category are stored, which include questions concerning the status of collecting evidence necessary for legal proceedings, or questions concerning the status of preparing documents to be submitted in connection with legal proceedings. The program according to claim 6, wherein in the receiving step, a question relating to the fourth category is presented and an answer entered by the person seeking advice is received.

8. In the aforementioned memory unit, questions from each of multiple categories are stored, and as questions regarding the status of procedures to legally resolve the content of legal consultation, a fifth category of questions is stored that inquires about the progress when legal proceedings are being carried out against the opposing party. The program according to claim 6, wherein in the receiving step, it presents a question relating to the fifth category and receives the answer entered by the person seeking advice.

9. In the aforementioned storage unit, The task involves memorizing questions from each of multiple categories, with the first category asking about at least one of the following: the relationship between the consultant and stakeholders regarding the consultation, or the background circumstances related to the consultation. The second category of questions asks at least one of the following: the purpose of the consultation, or what the consultation hopes to achieve by consulting a legal professional. A third category of questions that inquires about at least one of the following: the client's living situation or their family environment, The fourth category of questions includes questions that inquire about the status of gathering evidence necessary for legal proceedings, or questions that inquire about the status of preparing documents to be submitted in connection with legal proceedings, I remember the fifth category of questions, which inquired about the progress of legal proceedings against the other party. The program according to claim 1, wherein in the receiving step, questions relating to the first, second, third, fourth, and fifth categories are presented and answers entered by the consultant are received.

10. The program according to claim 9, wherein in the step of making the determination, it identifies the field of legal consultation based on the content of the answers to the questions presented to the consultant, and determines the priority order of the first, second, third, fourth, and fifth categories according to the identified field of legal consultation.

11. In the aforementioned acceptance step, the system accepts input of answers to questions presented to the consultant in the form of open-ended questions. The program according to claim 10, wherein in the step of making the determination, it identifies the field of legal consultation based on the content of the answers to the questions presented in the open-ended question format, and determines the priority order of the first, second, third, fourth, and fifth categories according to the identified field of legal consultation.

12. In the aforementioned storage step, the content of the consultant's response is classified into the first, second, third, fourth, and fifth categories and stored in the storage unit for each consultant. The program further provides the following to one or more computer processors: The program according to claim 9, which, depending on the accumulated status of answers for each category, performs a step of determining whether there is unknown information for a question in each category, and stores the result of the determination in the determination step in the storage unit.

13. In the aforementioned determination step, a prompt is generated that includes information about the questions in each category and the content of the consultant's answers accumulated for each category, and includes an instruction that indicates that there is unknown information for each category. By providing the generated prompt to an information processing system that performs language processing, the system can obtain a determination result indicating whether there is unknown information for each category, which is generated in response to the prompt. The program according to claim 12, which stores the acquired discrimination result in the storage unit.

14. The program according to claim 12, wherein in the step of determining, the ranking is determined according to the result of determining whether there is any information that is unclear from the consultant's response for each category.

15. The program according to claim 14, wherein in the step of determining the above, if it is determined that the purpose of the legal consultation is unclear as a response from the consultant for each category, the program determines the order to ask questions inquiring about the background of the legal consultation.

16. The program further provides the following to one or more computer processors: We accept requests to consult with experts regarding the content of the consultation, The program according to claim 12, which, upon receiving the aforementioned request for operation, presents to the expert the accumulated status of answers to questions in each category regarding the content of the consultation by the consultant, categorized by category.

17. The aforementioned memory unit is configured to store information on the accumulation status of answers in each category, which serves as a criterion for setting the meeting time for receiving consultations from clients for each expert. The program according to claim 16, which, upon receiving the aforementioned request for an operation, matches the client with an expert whose accumulated response status in each category of the client meets the criteria for the aforementioned request for an operation.

18. A method performed by a computer having one or more computer processors, The memory unit is configured to classify and store multiple questions presented to the client into multiple categories. The above method involves one or more computer processors, A step to receive input from the person seeking advice regarding the questions presented to them, The steps include classifying the content of the answers to the aforementioned questions received from the consultant into the aforementioned categories and storing them in the aforementioned memory unit for each consultant, Based on the accumulated responses from the consultant for each of the aforementioned categories, the step of determining the ranking of the categories of questions to be presented to the consultant, A method for carrying out the steps of presenting the aforementioned questions to the person seeking advice in accordance with the determined order.

19. An information processing device, The memory unit is configured to classify and store multiple questions presented to the client into multiple categories. The control unit of the information processing device, A step to receive input from the person seeking advice regarding the questions presented to them, The steps include classifying the content of the answers to the aforementioned questions received from the consultant into the aforementioned categories and storing them in the aforementioned memory unit for each consultant, Based on the accumulated responses from the consultant for each of the aforementioned categories, the step of determining the ranking of the categories of questions to be presented to the consultant, An information processing device that performs the steps of presenting the aforementioned questions to the consultant in accordance with the determined ranking.

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