Evaluation assistance device, evaluation assistance system, evaluation assistance method, and evaluation assistance program

Abstract

An evaluation assistance device (100) assists in the evaluation of work implemented by a worker. A work information update unit (130) updates, on the basis of a screen operation log of a worker, work information (54) in which a track record of work time is set for each worker on each work. An evaluation assistance generation unit (140) uses a work list (51), which is a list of work, and the work information (54) to generate, as evaluation assistance information (56), variation in work time among workers on each work and a correlation between worker attribute information and work time.

Description

Evaluation support device, evaluation support system, evaluation support method, and evaluation support program

[0001] The present disclosure relates to an evaluation support device, an evaluation support system, an evaluation support method, and an evaluation support program.

[0002] Patent Literature 1 describes a technology for improving the efficiency and quality of equipment maintenance work performed by workers on on-site equipment. On-site equipment refers to various types of equipment installed at a site, such as a production factory. Patent Literature 1 describes a technology for identifying work procedures that need to be updated. The technology in Patent Literature 1 first identifies the work procedures referenced by the worker and the tasks performed by them from the document reference log on the worker's tablet. Next, state transition information is extracted from the on-site equipment to be maintained / repaired, and the work time for each task in the work procedures is obtained. Based on the results, the average and variance of the work time for each task are calculated. Then, based on this statistical information, work procedures that need to be improved or updated are identified.

[0003] The technology of this patent document 1 is a work management system that has an evaluation function for evaluating problems regarding the difference between standard work and the work that has been performed.

[0004] JP 2023-042224 A

[0005] The technology in Patent Document 1 calculates the average and variance of task times for tasks performed as part of the maintenance / repair work for the target equipment, and uses these values ​​for evaluation. However, this method has the problem that tasks with long average task times or large variances are uniformly regarded as bottlenecks, making it difficult to perform appropriate evaluations.

[0006] In this disclosure, the correlation between worker attribute information and work time is output for variations in work time between workers, thereby supporting the manager in assessing whether the variations in work time are due to the experience or knowledge of the workers.

[0007] The evaluation support device according to the present disclosure is an evaluation support device that supports the evaluation of work performed by workers, and includes: a work information update unit that updates work information that sets actual work time for each work for each worker based on the screen operation log of the worker; and an evaluation support generation unit that uses a work list that is a list of works and the work information to generate evaluation support information that indicates the variation in work time between workers for each work and the correlation between worker attribute information and work time.

[0008] The evaluation support device according to the present disclosure outputs the variation in work time among workers and the correlation between the worker's attribute information and the work time, thereby supporting the manager's evaluation of whether the variation in work time is due to the worker's experience or knowledge.

[0009] 1 is a diagram showing an example of the overall configuration of an evaluation support system according to embodiment 1. FIG. 2 is a diagram showing an example of the configuration of an evaluation support device according to embodiment 1. FIG. 3 is a flow diagram showing an example of operation log analysis processing of evaluation support processing according to embodiment 1. FIG. 4 is a diagram showing an example of the configuration of a task list according to embodiment 1. FIG. 5 is a diagram showing an example of the configuration of each task definition log according to embodiment 1. FIG. 6 is a diagram showing an example of the configuration of performed task information according to embodiment 1. FIG. 7 is a flow diagram showing an example of task information update processing of evaluation support processing according to embodiment 1. FIG. 8 is a diagram showing an example of the configuration of task information according to embodiment 1. FIG. 9 is a flow diagram showing an example of evaluation support generation processing of evaluation support processing according to embodiment 1. FIG. 10 is a diagram showing an example of the configuration of worker information according to embodiment 1. FIG. 11 is a diagram showing an example of a screen GUI for request transmission on an evaluation support information screen according to embodiment 1. FIG. 12 is a diagram showing an example of a screen GUI for evaluation support information output on an evaluation support information screen according to embodiment 1. FIG. 13 is a diagram showing an example of evaluation support information output on an evaluation support information screen according to a modified example of embodiment 1. FIG. 14 is a diagram showing an example of evaluation support information output as an Excel file according to a modified example of embodiment 1. FIG. 15 is a diagram showing an example of the configuration of an evaluation support device according to a modified example of embodiment 1.

[0010] The present embodiment will be described below with reference to the drawings. In each drawing, identical or corresponding parts are designated by the same reference numerals. In the description of the embodiment, the description of identical or corresponding parts will be omitted or simplified as appropriate. Arrows in the drawings mainly indicate the flow of data or the flow of processing. Furthermore, the sized relationships between components in the following drawings may differ from the actual relationships. Furthermore, in the description of the embodiment, directions or positions such as up, down, left, right, front, rear, front, and back may be indicated. These notations are provided for the convenience of explanation and do not limit the placement, direction, or orientation of devices, instruments, or parts.

[0011] Embodiment 1. ***Description of Configuration*** Fig. 1 is a diagram showing an example of the overall configuration of an evaluation support system 500 according to this embodiment. The evaluation support system 500 is a system that supports the evaluation of work performed by a worker 201. The evaluation support system 500 outputs a correlation between various attribute information of the worker and the work time in response to variations in work time between workers. In this way, the evaluation support system 500 supports the evaluation by the manager who evaluates whether the variations in work time are due to the experience or knowledge of the worker. The evaluation support system 500 includes an evaluation support device 100, a worker terminal 200, and a manager terminal 300. The evaluation support device 100, the worker terminal 200, and the manager terminal 300 communicate with each other via a network.

[0012] The evaluation support device 100 is a device that supports the evaluation of work performed by a worker 201. The evaluation support device 100 is a device that supports the evaluation and improvement of incident response work using personal attribute information. The evaluation support device 100 is also called a personal attribute improvement support device. The worker terminal 200 is a terminal used by the worker 201. The manager terminal 300 is a terminal used by the manager 301. The worker 201 is a person who performs incident response work. The manager 301 is a person who evaluates and improves each work in the incident response work. The manager 301 is a person who evaluates the personal attribute of each work in the incident response work and identifies work that requires improvement.

[0013] 2 is a diagram showing an example of the configuration of an evaluation support device 100 according to this embodiment. The evaluation support device 100 is a computer. The evaluation support device 100 includes a processor 910, as well as other hardware such as a memory 921, an auxiliary storage device 922, an input interface 930, an output interface 940, and a communication device 950. The processor 910 is connected to the other hardware via signal lines and controls the other hardware.

[0014] The evaluation support device 100 includes, as functional elements, an operation log acquisition unit 110, an operation log analysis unit 120, a task information update unit 130, an evaluation support generation unit 140, an evaluation support output unit 150, and a storage unit 160. The storage unit 160 stores a task list 51, task definition logs 52, performed task information 53, task information 54, and worker information 55.

[0015] The functions of the operation log acquisition unit 110, the operation log analysis unit 120, the work information update unit 130, the evaluation support generation unit 140, and the evaluation support output unit 150 are realized by software. The storage unit 160 is provided in the memory 921. The storage unit 160 may be provided in the auxiliary storage device 922, or may be provided separately in the memory 921 and the auxiliary storage device 922.

[0016] The processor 910 is a device that executes an evaluation support program. The evaluation support program is a program that realizes the functions of the operation log acquisition unit 110, the operation log analysis unit 120, the work information update unit 130, the evaluation support generation unit 140, and the evaluation support output unit 150. The processor 910 is an IC that performs arithmetic processing. Specific examples of the processor 910 are a CPU, a DSP, and a GPU. IC is an abbreviation for Integrated Circuit. CPU is an abbreviation for Central Processing Unit. DSP is an abbreviation for Digital Signal Processor. GPU is an abbreviation for Graphics Processing Unit.

[0017] The memory 921 is a storage device that temporarily stores data. Specific examples of the memory 921 are SRAM and DRAM. SRAM is an abbreviation for Static Random Access Memory. DRAM is an abbreviation for Dynamic Random Access Memory. The auxiliary storage device 922 is a storage device that saves data. A specific example of the auxiliary storage device 922 is an HDD. The auxiliary storage device 922 may also be a portable storage medium such as an SD (registered trademark) memory card, CF, NAND flash, flexible disk, optical disk, compact disk, Blu-ray (registered trademark) disk, or DVD. Note that HDD is an abbreviation for Hard Disk Drive. SD (registered trademark) is an abbreviation for Secure Digital. CF is an abbreviation for CompactFlash (registered trademark). DVD is an abbreviation for Digital Versatile Disk.

[0018] The input interface 930 is a port connected to an input device such as a mouse, keyboard, or touch panel. Specifically, the input interface 930 is a USB terminal. The input interface 930 may also be a port connected to a LAN. USB is an abbreviation for Universal Serial Bus. LAN is an abbreviation for Local Area Network. Although one input interface 930 is shown in FIG. 1 , multiple input interfaces 930 may be present.

[0019] The output interface 940 is a port to which a cable of an output device such as a display is connected. Specifically, the output interface 940 is a USB terminal or an HDMI (registered trademark) terminal. Specifically, the display is an LCD. The output interface 940 is also called a display interface. HDMI (registered trademark) is an abbreviation for High Definition Multimedia Interface. LCD is an abbreviation for Liquid Crystal Display. Although one output interface 940 is shown in FIG. 1 , multiple output interfaces 940 may be present.

[0020] The communication device 950 has a receiver and a transmitter. The communication device 950 is connected to a communication network such as a LAN, the Internet, a telephone line, or Wi-Fi (registered trademark). Specifically, the communication device 950 is a communication chip or a NIC. The communication device 950 may also function as a network interface. NIC is an abbreviation for Network Interface Card.

[0021] The evaluation support program is executed in the evaluation support device 100. The evaluation support program is read into the processor 910 and executed by the processor 910. The memory 921 stores not only the evaluation support program but also an OS. OS is an abbreviation for Operating System. The processor 910 executes the evaluation support program while running the OS. The evaluation support program and the OS may be stored in an auxiliary storage device 922. The evaluation support program and the OS stored in the auxiliary storage device 922 are loaded into the memory 921 and executed by the processor 910. Note that part or all of the evaluation support program may be incorporated into the OS.

[0022] The evaluation support device 100 may include multiple processors that replace the processor 910. These multiple processors share the task of executing the evaluation support program. Each processor is a device that executes the evaluation support program in the same way as the processor 910.

[0023] Data, information, signal values ​​and variable values ​​used, processed or output by the evaluation support program are stored in the memory 921, the auxiliary storage device 922, or a register or cache memory within the processor 910.

[0024] The "unit" of each of the operation log acquisition unit 110, the operation log analysis unit 120, the work information update unit 130, the evaluation support generation unit 140, and the evaluation support output unit 150 may be read as "circuit," "process," "procedure," "process," or "circuitry." The evaluation support program causes a computer to execute an operation log acquisition process, an operation log analysis process, a work information update process, an evaluation support generation process, and an evaluation support output process. The "processes" of the operation log acquisition process, the operation log analysis process, the work information update process, the evaluation support generation process, and the evaluation support output process may be read as "program," "program product," "computer-readable storage medium storing a program," or "computer-readable recording medium recording a program." The evaluation support method is a method performed by the evaluation support device 100 executing the evaluation support program. The evaluation support program may be provided by being stored in a computer-readable recording medium. The evaluation support program may also be provided as a program product.

[0025] The evaluation support device 100 outputs information to support the personal evaluation of each task in incident response work. The task list 51 is a list of tasks performed in incident response work. Each task definition log 52 is a group of screen operation logs that define each task performed in incident response work. The performed task information 53 is information on performed tasks extracted from the group of screen operation logs for tasks determined to have been performed by the operation log analysis unit 120. Specifically, the performed task information 53 is a task ID, worker ID, task start date and time, and task end date and time. ID is an abbreviation for IDentifier. The task information 54 is information used for the personal evaluation of each task. Specifically, the task information 54 is a task ID, worker ID, task time, and task date and time. The worker information 55 is various attribute information possessed by the worker. Specifically, the worker information 55 is information such as years of service, worker qualifications, and training history. The evaluation support information 56 is information for supporting the personal evaluation by the administrator 301. The storage unit 160 may store past evaluation support information 56.

[0026] The operation log acquisition unit 110 acquires screen operation log data 31 during incident response. The operation log analysis unit 120 extracts performed work information 53, which is information on the work that has been performed, from the screen operation log data 31. The operation log analysis unit 120 compares the screen operation log of the worker 201 obtained from the screen operation log data 31 with each work definition log 52 that defines each work. The operation log analysis unit 120 then determines whether each work has been performed for each worker. The operation log analysis unit 120 generates performed work information 53 that sets the performance status of each work for each worker.

[0027] The work information update unit 130 updates the work information 54, which sets the actual work time for each work for each worker, based on the screen operation logs of the workers. The work information update unit 130 acquires necessary information from the performed work information 53 extracted by the operation log analysis unit 120, and updates the work information 54. For example, the work information update unit 130 uses the performed work information 53 to calculate the work time for each worker for the performed work, and updates the work information 54.

[0028] The evaluation support generation unit 140 generates and outputs evaluation support information 56, which is information for the manager to evaluate the personal characteristics of each task. Using the task list 51, which is a list of tasks, and task information 54, the evaluation support generation unit 140 generates, as evaluation support information 56, the variation in task time between workers for each task and the correlation between the attribute information of the workers and the task time.

[0029] The evaluation support output unit 150 receives an evaluation support information request 32 requesting the output of evaluation support information 56. The evaluation support output unit 150 outputs the evaluation support information 56 in accordance with the output format included in the evaluation support information request 32. The evaluation support output unit 150 also visualizes the variation in work time in accordance with the data format included in the evaluation support information request 32, and visualizes the correlation between attribute information and work time, and transmits the visualized information to the sender of the evaluation support information request 32.

[0030] ***Explanation of Operation*** Next, the operation of the evaluation support device 100 according to this embodiment will be described. The operation procedure of the evaluation support device 100 corresponds to an evaluation support method. Furthermore, a program that realizes the evaluation support processing, which is the operation of the evaluation support device 100, corresponds to an evaluation support program.

[0031] The evaluation support device 100 receives screen operation log data 31 transmitted from the worker terminal 200 held by each worker 201. Alternatively, the evaluation support device 100 receives screen operation log data 31 transmitted from the worker terminal 200 used by the worker 201 during incident response work. The screen operation log refers to log information of operations performed on the worker terminal 200. The screen operation log includes information such as the worker and the execution date and time in addition to the executed process. The screen operation log data 31 is a collection of multiple screen operation logs compiled into a single data set. The evaluation support device 100 receives the screen operation log data 31 as input at the operation log acquisition unit 110. Then, the input screen operation log data 31 is analyzed at the operation log analysis unit 120.

[0032] 3 is a flow diagram showing an example of the operation log analysis process of the evaluation support process according to this embodiment. Using FIG. 3, the operation log analysis unit 120 analyzes the screen operation log data 31 and extracts performed work information 53, which is information about the performed work. The performed work information 53 includes, for example, a work ID, a worker ID, a work start date and time, and a work end date and time.

[0033] <Operation Log Analysis Process> In the operation log analysis process, the operation log analysis unit 120 compares the screen operation log of the worker with each task definition log 52 that defines each task. The operation log analysis unit 120 determines whether each task has been performed for each worker, and generates performed task information 53 that includes the task start date and time and the task end date and time for each worker for each task as the status of the performance of each task. Specifically, this is as follows.

[0034] In step S301 , the operation log analysis unit 120 acquires the task list 51 from the storage unit 160 .

[0035] 4 is a diagram showing an example of the configuration of a task list 51 according to this embodiment. Task IDs and task contents are set in the task list 51. The task list 51 is a list of task IDs in incident response work.

[0036] The processing from step S302 to step S310 is repeated for each task ID in the task list 51.

[0037] In step S303, the operation log analysis unit 120 sets one of the task IDs included in the task list 51 as the task ID to be processed. Here, the task ID to be processed is task n. The operation log analysis unit 120 acquires a group of screen operation logs, which is a combination of logs of operations that define task n, from each task definition log 52.

[0038] 5 is a diagram showing an example of the configuration of each work definition log 52 according to this embodiment. Each work definition log 52 has a work ID and a group of screen operation logs, which are work definition logs, set therein.

[0039] In step S304, the operation log analysis unit 120 determines whether or not the screen operation log data 31 acquired as input contains a screen operation log group that defines task n. Note that a screen operation log group refers to a collection of multiple screen operation logs. If the determination result shows that the screen operation log group for task n is contained in the screen operation log data 31 (YES in step S305), the process proceeds to step S306. If the determination result shows that the screen operation log group for task n is not contained in the screen operation log data 31 (NO in step S305), the process proceeds to step S310, where, if there is a next task ID, the process is repeated for the next task ID. If there is no next task ID, the process ends.

[0040] In step S306, the operation log analysis unit 120 extracts the task start date and time from the first log in the corresponding screen operation log group. In step S307, the operation log analysis unit 120 extracts the task end date and time from the last log in the corresponding screen operation log group. In step S308, the operation log analysis unit 120 extracts the worker ID of task n from the corresponding screen operation log group. In step S309, the operation log analysis unit 120 stores information associating the task ID, worker ID, task start date and time, and task end date and time in the performed task information 53 stored in the storage unit 160. Note that the task start date and time and the task end date and time here refer to the execution date and time of the first or last process executed in the screen operation log group of task n, respectively.

[0041] 6 is a diagram showing an example of the configuration of the performed work information 53 according to this embodiment. The performed work information 53 includes a work ID, a worker ID, a work start date and time, and a work end date and time, which are set by the processes from step S302 to step S310.

[0042] The above process is repeated for the number of task IDs obtained from the task list 51. As described above, in this embodiment, the performed task is identified and task information is extracted. Normally, task information cannot be extracted for tasks that do not have a procedure manual or tasks that do not involve state transitions. However, in this embodiment, it is possible to extract all tasks in the system incident response work performed on the worker terminal used by the worker.

[0043] 7 is a flow diagram showing an example of the work information update process of the evaluation support process according to this embodiment. The process in which the work information update unit 130 acquires work information from the performed work information 53 and updates the work information 54 will be described with reference to FIG.

[0044] In step S401, the work information update unit 130 acquires the performed work information 53 stored in the storage unit 160. The processes from step S402 to step S408 are repeated for the number of works in the performed work information 53, i.e., for the number of rows in the performed work information 53.

[0045] In step S403, the work information updating unit 130 calculates the difference between the work start date and time and the work end date and time as the work time for each worker for each work. Specifically, the work information updating unit 130 calculates the difference between the work start date and time and the work end date and time as the work time for the work ID in the row being processed. The work information updating unit 130 acquires information on the work ID, worker ID, work time, and work date and time for the row being processed. Through the processing of the following steps S404 to S407, the work information updating unit 130 updates the work information 54 stored in the storage unit 160 using the information on the work ID, worker ID, work time, and work date and time for the row being processed.

[0046] 8 is a diagram showing an example of the configuration of the work information 54 according to the present embodiment. The work information 54 includes, for each work ID, information on the worker ID, work time, and work date and time. Specifically, the work information 54 is updated as follows.

[0047] In step S404, the work information update unit 130 references the work information 54 stored in the storage unit 160. In step S405, the work information update unit 130 determines whether or not there is a row in the work information 54 that has the same work ID and worker ID as the work ID and worker ID in the row to be processed. If there is a row in the work information 54 that has the same work ID and worker ID as the row to be processed, the process proceeds to step S406. If there is no row in the work information 54 that has the same work ID and worker ID as the row to be processed, the process proceeds to step S407.

[0048] If the task information 54 contains a row with the same task ID and worker ID, then in step S406 the task information update unit 130 overwrites the task time and task date and time of the row with the task time and task date and time of the row being processed over the task time and task date and time of the row with the same task ID and worker ID in the task information 54. If the task information 54 does not contain a row with the same task ID and worker ID, then in step S407 the task information update unit 130 newly stores the task ID, worker ID, task time, and task date and time information in the task information 54. Note that the task date and time here refers to the task start date and time of each task.

[0049] After the above process has been completed for all task IDs stored in the performed task information 53, the task information update unit 130 deletes all information stored in the performed task information 53 in step S409.

[0050] FIG. 9 is a flow diagram illustrating an example of evaluation support generation processing of the evaluation support processing according to this embodiment. Using FIG. 9 , an example of evaluation support generation processing will be described, in which evaluation support information 56 used to evaluate the personal characteristics of each task is generated and output to a manager. In the evaluation support generation processing, the evaluation support generation unit 140 calculates the correlation between attribute information, including years of service information, held qualification information, and training history set in the worker information managing the worker, and working time. The evaluation support generation unit 140 may also generate analysis information by analyzing the attribute information that is a factor in variation in working time using the correlation between the attribute information and working time. The evaluation support generation unit 140 generates the evaluation support information 56 by including the correlation between the attribute information and working time and the analysis information.

[0051] In step S501, upon receiving the evaluation support information request 32, the evaluation support generation unit 140 acquires the task list 51 from the storage unit 160. The evaluation support generation unit 140 receives a request for evaluation support information 56 for supporting the evaluation of personal attributes from the manager terminal 300 operated by the manager 301 as the evaluation support information request 32. The processing from step S502 to step S506 is repeated for the number of task IDs in the task list 51. Based on the task information 54 and worker information 55, the evaluation support generation unit 140 generates and outputs the evaluation support information 56, which is information for evaluating the personal attributes of each task, to the manager 301.

[0052] 10 is a diagram showing an example of the configuration of worker information 55 according to this embodiment. The worker information 55 includes a worker ID for identifying the worker, and worker attribute information such as years of service, qualifications held, and training history. Other attribute information may also be set.

[0053] 11 is a diagram showing an example of a GUI screen for request transmission on the evaluation support information screen 321 according to this embodiment. GUI is an abbreviation for Graphical User Interface. The evaluation support generation unit 140 displays the evaluation support information screen 321 on the administrator terminal 300 and accepts an evaluation support information request 32 via the evaluation support information screen 321 displayed on the administrator terminal 300. FIG. 11 shows an example of a GUI screen for request transmission on the evaluation support information screen 321, which allows the administrator 301 to transmit the evaluation support information request 32.

[0054] The administrator 301 sends a request for evaluation support information 56 from the administrator terminal 300 by operating the screen GUI of the evaluation support information screen 321 shown in FIG. 11 . On the evaluation support information screen 321, the administrator 301 selects an output format, which is the format of the information to be output, and the format of each data, which is the format of the information to be output. The output content includes information such as the variation in work time between workers for each task, or the correlation between the attribute information of each worker and the work time. Information such as the variation in work time between workers for each task, or the correlation between the attribute information of each worker and the work time, is output as evaluation support information 56 in a format specified by the administrator. The attribute information of each worker includes attributes such as years of service, worker qualifications, and training history.

[0055] An example of the output when screen output is selected is shown below. Fig. 11 shows the evaluation support information screen 321 where screen output has been selected. Note that the output format can be selected by checking the check box for screen output.

[0056] 12 is a diagram showing an example of a screen GUI for outputting evaluation support information on the evaluation support information screen 321 according to this embodiment. Fig. 12 shows the output result when the administrator 301 selects screen output. By selecting the task ID tab on the screen as shown in Fig. 12, it is possible to refer to the evaluation support information 56 for each task in the incident response work.

[0057] In step S503, the evaluation support generating unit 140 acquires the worker ID, the work time, and the work date and time of the corresponding work ID from the work information 54.

[0058] In step S504, the evaluation support generation unit 140 calculates the variation in task time (coefficient of variation CV). Regarding the variation in task time between workers among the output contents, the evaluation support generation unit 140 calculates the coefficient of variation CV as the variation in task time between workers for each task. CV is an abbreviation for Coefficient of Variation. CV is the magnitude of standard deviation relative to the mean value. Note that variance may also be used to evaluate the variation in task time. However, the variation in a data group tends to be greater for data groups with larger mean values. Therefore, in this embodiment, the coefficient of variation CV is used to evaluate the variation in task time, thereby calculating the variation in the data group taking the mean value into consideration.

[0059] In step S505, the evaluation support generation unit 140 generates a correlation between the worker's attribute information (years of service, qualifications, and training history) and work time. In step S507, the evaluation support generation unit 140 generates and outputs output data in the format selected when the request was sent. Figure 12 shows an example of an output method for the relationship between years of service and work time as an output example of the correlation between work time and the worker's attribute information. One example of an output method for the relationship between each worker's years of service and the time required for work is output as a distribution chart. In this case, a graph is generated with the work time required by each worker on the vertical axis and the worker's years of service on the horizontal axis. The correlation coefficient between each worker's years of service and work time is also calculated and output. The administrator can select one of several options when sending the request to change the output method. The evaluation support generation unit 140 may also generate analysis information by analyzing the attribute information that contributes to the variability in work time using the correlation between the attribute information and work time. The evaluation support generation unit 140 identifies which attribute information is considered to have the highest dependency based on the relationship between each attribute information and task time used to create the graph, and outputs the identified attribute information as analysis information. In Figure 12, analysis information such as "Participants in training γ tend to spend less time on this task" is output.

[0060] As described above, the evaluation support generation unit 140 outputs the variation in work time between workers and the correlation between worker attribute information and work time for each task that occurs during incident response work. This enables the manager 301 to evaluate the personal nature of each task on the manager terminal 300. Furthermore, the manager 301 can identify tasks that are personal in incident response work and take measures such as improving work procedure manuals or educating workers.

[0061] ***Other Configurations*** <Modification 1> As described above, in this embodiment, an example of output by screen output has been shown. As a modification of this embodiment, an example of output by Excel file will be described.

[0062] Fig. 13 is a diagram showing an example of evaluation support information output on an evaluation support information screen 321 according to a modified example of this embodiment. Fig. 13 shows the output screen displayed on the administrator terminal when output as an Excel file is selected in the output format of Fig. 11. When output as a Word document, Excel file, PDF file, or the like is selected, a file download button is displayed on the output screen. Pressing this button makes it possible to download the evaluation support information 56, which is the output result of the evaluation support device 100.

[0063] FIG. 14 is a diagram showing an example of the output of evaluation support information 56 in an Excel file according to a modified example of this embodiment. FIG. 14 shows the contents of the evaluation support information 56 in an Excel file. A sheet is created for each task ID within a single Excel file. Information such as the variation in task time between workers with the corresponding task ID and the correlation between each worker's attribute information and task time is output in a format specified by the administrator on each sheet. FIG. 14 displays the correlation between attribute information and task time, together with analysis information obtained by analyzing the attribute information that is a factor in the variation in task time.

[0064] <Modification 2> In this embodiment, the functions of the operation log acquisition unit 110, the operation log analysis unit 120, the work information update unit 130, the evaluation support generation unit 140, and the evaluation support output unit 150 are realized by software. As a modification, the functions of the operation log acquisition unit 110, the operation log analysis unit 120, the work information update unit 130, the evaluation support generation unit 140, and the evaluation support output unit 150 may be realized by hardware. Specifically, the evaluation support device 100 includes an electronic circuit 909 instead of the processor 910.

[0065] FIG. 15 is a diagram showing an example of the configuration of an evaluation support device 100 according to a modified example of this embodiment. The electronic circuit 909 is a dedicated electronic circuit that realizes the functions of the operation log acquisition unit 110, the operation log analysis unit 120, the work information update unit 130, the evaluation support generation unit 140, and the evaluation support output unit 150. Specifically, the electronic circuit 909 is a single circuit, a composite circuit, a programmed processor, a parallel programmed processor, a logic IC, a GA, an ASIC, or an FPGA. GA is an abbreviation for Gate Array. ASIC is an abbreviation for Application Specific Integrated Circuit. FPGA is an abbreviation for Field-Programmable Gate Array.

[0066] The functions of the operation log acquisition unit 110, the operation log analysis unit 120, the work information update unit 130, the evaluation support generation unit 140, and the evaluation support output unit 150 may be realized by a single electronic circuit, or may be realized by distributing them across multiple electronic circuits.

[0067] As another modification, some of the functions of the operation log acquisition unit 110, the operation log analysis unit 120, the work information update unit 130, the evaluation support generation unit 140, and the evaluation support output unit 150 may be realized by electronic circuits, and the remaining functions may be realized by software. Also, some or all of the functions of the operation log acquisition unit 110, the operation log analysis unit 120, the work information update unit 130, the evaluation support generation unit 140, and the evaluation support output unit 150 may be realized by firmware.

[0068] Each of the processor and the electronic circuit is also called a processing circuitry. That is, the functions of the operation log acquisition unit 110, the operation log analysis unit 120, the work information update unit 130, the evaluation support generation unit 140, and the evaluation support output unit 150 are realized by the processing circuitry.

[0069] ***Description of Effects of the Present Embodiment*** The evaluation support device according to the present embodiment outputs, for each task that occurs during incident response work, the variation in task time among workers and the correlation between the worker's attribute information and task time. Therefore, the evaluation support device according to the present embodiment can support the evaluation by the manager who evaluates whether the variation in task time is due to the worker's experience or knowledge.

[0070] Furthermore, the evaluation support device according to this embodiment can output evaluation support information for evaluating the personal nature of each task to the manager terminal 300 in an output format and data format desired by the manager. Therefore, the evaluation support device according to this embodiment enables the manager to identify tasks that are personal in incident response work and to take appropriate measures such as improving the work procedure manual or educating the workers.

[0071] Furthermore, the evaluation support device according to this embodiment identifies the work performed and extracts work information. Normally, it is not possible to extract work information for work that does not have a procedure manual or for work that does not involve state transitions. However, the evaluation support device according to this embodiment can extract all work performed in system incident response work performed on the worker terminals used by the workers.

[0072] In the first embodiment described above, each unit of the evaluation support device has been described as an independent functional block. However, the configuration of the evaluation support device does not have to be the same as that of the above-described embodiment. The functional blocks of the evaluation support device may have any configuration as long as they can realize the functions described in the above-described embodiment. Furthermore, the evaluation support device may not be a single device, but may be a system composed of multiple devices. Furthermore, multiple parts of the first embodiment may be combined to implement the first embodiment. Alternatively, only one part of the first embodiment may be implemented. In addition, the first embodiment may be combined in any way, either as a whole or in part. That is, in the first embodiment, parts of the first embodiment may be freely combined, or any component of the first embodiment may be modified, or any component of the first embodiment may be omitted.

[0073] The above-described embodiments are essentially preferred examples and are not intended to limit the scope of the present disclosure, the scope of application of the present disclosure, or the scope of use of the present disclosure. The above-described embodiments can be modified in various ways as needed. For example, the procedures described using flow charts or sequence diagrams may be modified as appropriate.

[0074] 31 Screen operation log data, 32 Evaluation support information request, 51 Work list, 52 Each work definition log, 53 Performed work information, 54 Work information, 55 Worker information, 56 Evaluation support information, 100 Evaluation support device, 110 Operation log acquisition unit, 120 Operation log analysis unit, 130 Work information update unit, 140 Evaluation support generation unit, 150 Evaluation support output unit, 160 Storage unit, 200 Worker terminal, 201 Worker, 300 Administrator terminal, 301 Administrator, 321 Evaluation support information screen, 500 Evaluation support system, 909 Electronic circuit, 910 Processor, 921 Memory, 922 Auxiliary storage device, 930 Input interface, 940 Output interface, 950 Communication device.

Claims

1. An evaluation support device that supports the evaluation of work performed by workers, comprising: a work information update unit that updates work information that sets actual work time for each work for each worker based on a screen operation log of a worker terminal used by the worker; and an evaluation support generation unit that uses a work list that is a list of works and the work information to generate evaluation support information that indicates the variation in work time between workers for each work and the correlation between worker attribute information and work time.

2. The evaluation support device according to claim 1, further comprising an evaluation support output unit that receives an evaluation support information request requesting the output of the evaluation support information and outputs the evaluation support information in accordance with the output format included in the evaluation support information request.

3. The evaluation support device described in claim 2, wherein the evaluation support output unit visualizes the variation in the work time according to the data format included in the evaluation support information request, and visualizes the correlation between the attribute information and the work time.

4. The evaluation support device according to any one of claims 1 to 3, further comprising an operation log analysis unit that compares the screen operation log of the worker with each task definition log that defines each task, determines whether each task has been performed for each worker, and generates performed task information that sets the status of performance of each task for each worker; and the task information update unit uses the performed task information to calculate the task time for each worker for the performed task and update the task information.

5. The evaluation support device described in claim 4, wherein the evaluation support generation unit calculates the correlation between the attribute information, including years of service information, qualification information, and training history set in the worker information managing the worker, and working time, generates analysis information that analyzes the attribute information that is a factor in variations in working time using the correlation between the attribute information and working time, and generates the evaluation support information by including the correlation between the attribute information and working time and the analysis information.

6. The evaluation support device described in claim 4 or claim 5, wherein the operation log analysis unit compares the screen operation log of the worker with each task definition log that defines each task, determines whether each task has been performed for each worker, and generates the performed task information including the task start date and time and task end date and time for each worker for each task as the status of the performance of each task, and the task information update unit calculates the difference between the task start date and time and the task end date and time as the task time for each worker for each task.

7. An evaluation support system comprising an evaluation support device that supports the evaluation of work performed by workers, a worker terminal used by the workers, and an administrator terminal used by a manager who performs the evaluation, the evaluation support system comprising: a work information update unit that receives a screen operation log from the worker terminal and updates work information setting actual work time for each work for each worker based on the screen operation log; an evaluation support generation unit that uses a work list that is a list of works and the work information to generate evaluation support information that indicates variations in work time between workers for each work and correlations between worker attribute information and work time; and an evaluation support output unit that receives an evaluation support information request from the administrator terminal requesting output of the evaluation support information, and transmits the evaluation support information to the administrator terminal in accordance with the output format included in the evaluation support information request.

8. An evaluation support method used in an evaluation support device that supports the evaluation of work performed by workers, wherein a computer updates work information that sets the actual work time for each work for each worker based on the screen operation log of the worker terminal used by the worker, and the computer uses a work list that is a list of works and the work information to generate evaluation support information that indicates the variation in work time between workers for each work and the correlation between worker attribute information and work time.

9. An evaluation support program used in an evaluation support device that supports the evaluation of work performed by workers, the evaluation support program causing the evaluation support device, which is a computer, to execute the following processes: a work information update process that updates work information that sets the actual work time for each work for each worker based on the screen operation log of the worker terminal used by the worker; and an evaluation support generation process that uses a work list that is a list of works and the work information to generate evaluation support information that shows the variation in work time between workers for each work and the correlation between worker attribute information and work time.

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