A system and method for calculating net passive score

The Net Passive Score addresses NPS limitations by calculating Passive and Detractor percentages, providing actionable insights for improving customer satisfaction and loyalty.

WO2026115573A2PCT designated stage Publication Date: 2026-06-04INDIAN INST OF TECH MADRAS
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Patent Information

Authority / Receiving Office
WO Β· WO
Patent Type
Applications
Current Assignee / Owner
INDIAN INST OF TECH MADRAS
Filing Date
2025-11-26
Publication Date
2026-06-04

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