Value-added service management system and method

Abstract

The invention discloses a value-added service management system and method, and the system comprises a value-added service forming module which is used for generating a value-added service order according to the demands of a customer; the analysis module is used for analyzing the content of the value-added service order generated by the value-added service forming module to avoid illegal transactions, and the value-added service forming module is connected with the analysis module; and a reminding module. The purpose of the invention is to solve the problem that in the prior art, when a value-added service is realized, because a client temporarily puts forward a demand, when a person and the client achieve cooperation, the person and the client generally achieve agreements in a verbal manner. The technical effects are that the value-added service forming module is arranged, the function of generating the value-added service order according to the demand of the customer can be realized, and the phenomenon of damage can be avoided to a certain extent by generating the value-added service order according to the demand of the customer.

Description

Technical Field

[0001] The present invention relates to the technical field of value-added services, and in particular to a value-added service management system and method. Background Art

[0002] Value-added services refer to services that are provided beyond the scope of regular services based on customer needs. These services usually increase customer value by providing additional, personalized services on the basis of completing basic services. The core content of value-added services is to provide services beyond the scope of regular services, which are scalable and can be customized according to customer needs.

[0003] However, when implementing value-added services, since most of the demands are made by customers temporarily, when personnel and customers reach a cooperation, the two parties generally reach an agreement verbally, which may lead to breach of contract. Therefore, a value-added service management system and method are invented. Summary of the invention

[0004] In view of the above problems and / or the problems existing in an existing value-added service management system and method, the present invention is proposed.

[0005] Therefore, the object of the present invention is to provide a value-added service management system and method, which can solve the above-mentioned existing problems.

[0006] To solve the above technical problems, according to one aspect of the present invention, the present invention provides the following technical solutions:

[0007] A value-added service management system, comprising:

[0008] A value-added service formation module is used to generate value-added service orders according to customer needs;

[0009] The parsing module is used to parse the value-added service order content generated by the value-added service formation module to avoid illegal transactions, and the value-added service formation module is connected to the parsing module;

[0010] The reminder module is used to send the generated value-added service order to the staff when the value-added service order is generated by using the value-added service forming module, and the reminder module is connected with the parsing module.

[0011] As a preferred solution of a value-added service management system described in the present invention, the value-added service forming module includes:

[0012] Client, a program used to provide services to customers;

[0013] A QR code module is used to allow customers to enter the client by scanning the QR code, and the QR code module is connected to the client;

[0014] The information acquisition module is used to acquire the client's information when the client enters the client, and the information acquisition module is connected to the client.

[0015] As a preferred solution of the value-added service management system described in the present invention, the value-added service forming module further includes:

[0016] A demand entry module is used to enter the customer's demand into the client, and the demand entry module is connected to the client;

[0017] The price entry module is used to enter the corresponding price according to the customer's needs, and the price entry module is connected to the client.

[0018] As a preferred solution of the value-added service management system described in the present invention, the value-added service forming module further includes:

[0019] An order generation module, used to generate a value-added service order based on the data entered by the demand entry module and the data entered by the price entry module, wherein the order generation module is connected to the client;

[0020] The payment module is used to enable the customer to pay according to the price after the order generation module generates the value-added service order, and the payment module is connected to the client.

[0021] As a preferred solution of the value-added service management system described in the present invention, the parsing module includes:

[0022] A text analysis module, used for analyzing the order text generated by the order generation module, wherein the text analysis module is connected to the order generation module;

[0023] The database is used to store various suspected illegal words, and the database is connected to the Internet to achieve real-time updates.

[0024] As a preferred solution of the value-added service management system described in the present invention, the parsing module further includes:

[0025] A text comparison module, used to compare the data analyzed by the text analysis module with the data stored in the database, wherein the text comparison module is connected to the text analysis module and the database;

[0026] The text judgment module is used to judge whether the data analyzed by the text analysis module exists in the database. The text judgment module is connected to the text comparison module.

[0027] As a preferred solution of a value-added service management system described in the present invention, the reminder module includes:

[0028] A data acquisition module is used to acquire the information of the staff, and the data acquisition module is connected to the terminal to achieve real-time update;

[0029] The sending module is used to send the order generated by the order generating module to the staff, and the sending module is connected with the data acquiring module and the order generating module.

[0030] As a preferred solution of the value-added service management system described in the present invention, the reminder module further includes:

[0031] A detection module is used to detect whether the staff accepts or rejects the request, and the detection module is connected to the sending module;

[0032] The timing module is used to time the non-operation time when the staff does not operate, and the detection module is in contact with the timing module.

[0033] As a preferred solution of the value-added service management system described in the present invention, the reminder module further includes:

[0034] A first storage module is used to store various prompt voices, and the first storage module is connected to the Internet to achieve real-time update;

[0035] The voice notification module is used to remind the staff, and the voice notification module is connected with the timing module and the first storage module.

[0036] A method for value-added service management includes the following specific steps:

[0037] Step 1: Set up a program for the client to provide services to customers. Then, use the QR code module to allow customers to enter the client by scanning the QR code. After entering, the information acquisition module will be used to obtain the customer's information when the customer enters the client. After obtaining, the customer's needs will be entered into the client through the demand entry module. After entering, the corresponding price will be entered according to the customer's needs through the price entry module. After that, the order generation module will generate a value-added service order based on the data entered by the demand entry module and the data entered by the price entry module. After generation, the customer will pay according to the price through the payment module;

[0038] Step 2: Analyze the order text generated by the order generation module through the text analysis module. After the analysis, the data analyzed by the text analysis module will be compared with the data stored in the database through the text comparison module. After the comparison, the text judgment module will be used to judge whether the data analyzed by the text analysis module is the same as that in the database. If it is the same, the order will be cancelled. If it is different, step 3 will be executed.

[0039] Step 3: The staff information is obtained through the data acquisition module. After acquisition, the order generated by the order generation module will be sent to the staff through the sending module. After sending, the detection module will detect whether the staff accepts or refuses. If the staff does not accept or refuse, the timing module will count the staff's inactivity time. After the timing is completed, the voice notification module will remind the staff to operate.

[0040] Compared with existing technologies:

[0041] 1. By setting up a value-added service formation module, it is possible to generate value-added service orders based on customer needs. By generating value-added service orders based on customer needs, it is possible to avoid breach of contract to a certain extent.

[0042] 2. By setting up a parsing module, it is possible to parse the value-added service order content generated by the value-added service formation module, avoid illegal transactions, and improve transaction security. BRIEF DESCRIPTION OF THE DRAWINGS

[0043] Figure 1 It is a schematic diagram of the process of the present invention. DETAILED DESCRIPTION

[0044] To make the objectives, technical solutions and advantages of the present invention more clear, the embodiments of the present invention will be further described in detail below with reference to the accompanying drawings.

[0045] The present invention provides a value-added service management system, please refer to Figure 1 ;

[0046] It includes: a value-added service formation module, which is used to generate a value-added service order according to customer needs; a parsing module, which is used to parse the content of the value-added service order generated by the value-added service formation module to avoid illegal transactions, and the value-added service formation module is connected to the parsing module; a reminder module, which is used to send the generated value-added service order to the staff when the value-added service order is generated by the value-added service formation module, and the reminder module is connected to the parsing module.

[0047] The value-added service formation module includes: a client, a program for providing services to customers; a QR code module, which is used to enable customers to enter the client by scanning the QR code, and the QR code module is connected to the client; an information acquisition module, which is used to acquire customer information when the customer enters the client, and the information acquisition module is connected to the client; a demand entry module, which is used to enter the customer's demand into the client, and the demand entry module is connected to the client; a price entry module, which is used to enter the corresponding price according to the customer's demand, and the price entry module is connected to the client; an order generation module, which is used to generate a value-added service order according to the data entered by the demand entry module and the data entered by the price entry module, and the order generation module is connected to the client; a payment module, which is used to enable the customer to pay according to the price after the order generation module generates the value-added service order, and the payment module is connected to the client.

[0048] The parsing module includes: a text analysis module, which is used to analyze the order text generated by the order generation module, and the text analysis module is connected to the order generation module; a database, which is used to store various suspected illegal words, and the database is connected to the Internet to achieve real-time updating; a text comparison module, which is used to compare the data analyzed by the text analysis module with the data stored in the database, and the text comparison module is connected to the text analysis module and the database; a text judgment module, which is used to judge whether the data analyzed by the text analysis module exists in the database, and the text judgment module is connected to the text comparison module.

[0049] The reminder module includes: a data acquisition module, which is used to acquire the information of the staff, and the data acquisition module is connected to the terminal to realize real-time update; a sending module, which is used to send the order generated by the order generation module to the staff, and the sending module is connected to the data acquisition module and the order generation module; a detection module, which is used to detect whether the staff accepts or refuses, and the detection module is connected to the sending module; a timing module, which is used to time the non-operation time when the staff does not operate, and the detection module is in contact with the timing module; a first storage module, which is used to store various prompt voices, and the first storage module is connected to the Internet to realize real-time update; a voice notification module, which is used to remind the staff, and the voice notification module is connected to the timing module and the first storage module.

[0050] A method for value-added service management includes the following specific steps:

[0051] Step 1: Set up a program for the client to provide services to customers. Then, use the QR code module to allow customers to enter the client by scanning the QR code. After entering, the information acquisition module will be used to obtain the customer's information when the customer enters the client. After obtaining, the customer's needs will be entered into the client through the demand entry module. After entering, the corresponding price will be entered according to the customer's needs through the price entry module. After that, the order generation module will generate a value-added service order based on the data entered by the demand entry module and the data entered by the price entry module. After generation, the customer will pay according to the price through the payment module;

[0052] Step 2: Analyze the order text generated by the order generation module through the text analysis module. After the analysis, the data analyzed by the text analysis module will be compared with the data stored in the database through the text comparison module. After the comparison, the text judgment module will be used to judge whether the data analyzed by the text analysis module is the same as that in the database. If it is the same, the order will be cancelled. If it is different, step 3 will be executed.

[0053] Step 3: The staff information is obtained through the data acquisition module. After acquisition, the order generated by the order generation module will be sent to the staff through the sending module. After sending, the detection module will detect whether the staff accepts or refuses. If the staff does not accept or refuse, the timing module will count the staff's inactivity time. After the timing is completed, the voice notification module will remind the staff to operate.

[0054] Although the present invention has been described above with reference to the embodiments, various modifications may be made thereto and parts thereof may be replaced by equivalents without departing from the scope of the present invention. In particular, as long as there is no structural conflict, the various features in the embodiments disclosed in the present invention may be used in combination with each other in any manner, and the fact that these combinations are not exhaustively described in this specification is only for the sake of omitting space and saving resources. Therefore, the present invention is not limited to the specific embodiments disclosed herein, but includes all technical solutions falling within the scope of the claims.

Claims

1. A value-added service management system, characterized in that: include: A value-added service formation module is used to generate value-added service orders according to customer needs; The parsing module is used to parse the value-added service order content generated by the value-added service formation module to avoid illegal transactions, and the value-added service formation module is connected to the parsing module; The reminder module is used to send the generated value-added service order to the staff when the value-added service order is generated by using the value-added service forming module, and the reminder module is connected with the parsing module.

2. A value-added service management system according to claim 1, characterized in that: The value-added service forming module comprises: Client, a program used to provide services to customers; A QR code module is used to allow customers to enter the client by scanning the QR code, and the QR code module is connected to the client; The information acquisition module is used to acquire the client's information when the client enters the client, and the information acquisition module is connected to the client.

3. A value-added service management system according to claim 2, characterized in that: The value-added service forming module also includes: A demand entry module is used to enter the customer's demand into the client, and the demand entry module is connected to the client; The price entry module is used to enter the corresponding price according to the customer's needs, and the price entry module is connected to the client.

4. A value-added service management system according to claim 3, characterized in that: The value-added service forming module also includes: An order generation module, used to generate a value-added service order based on the data entered by the demand entry module and the data entered by the price entry module, wherein the order generation module is connected to the client; The payment module is used to enable the customer to pay according to the price after the order generation module generates the value-added service order, and the payment module is connected to the client.

5. A value-added service management system according to claim 4, characterized in that: The parsing module comprises: A text analysis module, used for analyzing the order text generated by the order generation module, wherein the text analysis module is connected to the order generation module; The database is used to store various suspected illegal words, and the database is connected to the Internet to achieve real-time updates.

6. A value-added service management system according to claim 5, characterized in that: The parsing module also includes: A text comparison module, used to compare the data analyzed by the text analysis module with the data stored in the database, wherein the text comparison module is connected to the text analysis module and the database; The text judgment module is used to judge whether the data analyzed by the text analysis module exists in the database. The text judgment module is connected to the text comparison module.

7. A value-added service management system according to claim 6, characterized in that: The reminder module comprises: A data acquisition module is used to acquire the information of the staff, and the data acquisition module is connected to the terminal to achieve real-time update; The sending module is used to send the order generated by the order generating module to the staff, and the sending module is connected with the data acquiring module and the order generating module.

8. A value-added service management system according to claim 7, characterized in that: The reminder module also includes: A detection module is used to detect whether the staff accepts or rejects the request, and the detection module is connected to the sending module; The timing module is used to time the non-operation time when the staff does not operate, and the detection module is in contact with the timing module.

9. A value-added service management system according to claim 8, characterized in that: The reminder module also includes: A first storage module is used to store various prompt voices, and the first storage module is connected to the Internet to achieve real-time update; The voice notification module is used to remind the staff, and the voice notification module is connected with the timing module and the first storage module.

10. A method for managing value-added services, characterized in that: The specific steps are as follows: Step 1: Set up a program for the client to provide services to customers. Then, use the QR code module to allow customers to enter the client by scanning the QR code. After entering, the information acquisition module will be used to obtain the customer's information when the customer enters the client. After obtaining, the customer's needs will be entered into the client through the demand entry module. After entering, the corresponding price will be entered according to the customer's needs through the price entry module. After that, the order generation module will generate a value-added service order based on the data entered by the demand entry module and the data entered by the price entry module. After generation, the customer will pay according to the price through the payment module; Step 2: Analyze the order text generated by the order generation module through the text analysis module. After the analysis, the data analyzed by the text analysis module will be compared with the data stored in the database through the text comparison module. After the comparison, the text judgment module will be used to judge whether the data analyzed by the text analysis module is the same as that in the database. If it is the same, the order will be cancelled. If it is different, step 3 will be executed. Step 3: The staff information is obtained through the data acquisition module. After acquisition, the order generated by the order generation module will be sent to the staff through the sending module. After sending, the detection module will detect whether the staff accepts or refuses. If the staff does not accept or refuse, the timing module will count the staff's inactivity time. After the timing is completed, the voice notification module will remind the staff to operate.

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