Method and system for intelligently scheduling service personnel for car maintenance receipts

Abstract

The invention relates to the technical field of vehicle cleaning and maintenance, in particular to a method and a system for intelligently scheduling service personnel for a vehicle maintenance document, and the technical scheme is that the system comprises a server, a PC side web management site, a mobile client side WeChat applet and a mobile server side WeChat applet; a database in the server is used for storing information such as service personnel positions, idle states, service receipts, client bound vehicles, submitted receipts and the like, and receiving and storing information sent by a PC side web management site, a mobile client side WeChat applet and a mobile server side WeChat applet; and the PC side web management site is used for managing maintenance document information, service personnel information and customer information submitted by the user. According to the system, the functions that the user submits the vehicle maintenance document online and the system intelligently dispatches the service personnel to provide the vehicle maintenance service on site are achieved, the vehicle maintenance service experience of the user is improved to a great extent, and the working time and the working efficiency of the service personnel are reasonably optimized.

Description

Technical Field

[0001] The present invention relates to the technical field of vehicle cleaning and maintenance, and in particular to a method and system for intelligently dispatching service personnel based on vehicle maintenance documents. Background Art

[0002] Vehicle cleaning and maintenance are crucial components of car maintenance, not only enhancing the vehicle's appearance but also extending its lifespan and ensuring driving safety. With the increasing prevalence of automobiles in modern society, the need for vehicle cleaning and maintenance has become as essential as food, clothing, housing, and transportation. However, current vehicle maintenance methods often involve driving to a physical shop for cleaning and maintenance. Alternatively, customers drive to a designated automated service location, place an order online, and then drive themselves while an unmanned vehicle performs the cleaning and maintenance.

[0003] Whether going to an offline car maintenance point or an offline unmanned car maintenance point, the car owner needs to drive there to clean and maintain the vehicle. The above methods cannot cover the following needs: 1. For car owners, they only need to park the car in the community parking lot or a suitable location near the service point, submit the vehicle maintenance documents online at any time, and the system will automatically dispatch service personnel to provide vehicle maintenance services to customers. At the same time, it also avoids the situation where the customer goes to the store to maintain the vehicle and needs to queue up because the store is too busy; 2. For service providers and service personnel, each service can be provided more reasonably and orderly with the help of the system platform. No more losing customers when you are busy, and no more having customers when you are idle. Based on the system's intelligent scheduling of service personnel, customers can make car maintenance appointments without queuing, and service personnel can expand the scope of service and increase business volume. Summary of the Invention

[0004] The purpose of the present invention is to provide a method and system for intelligently dispatching service personnel for vehicle maintenance documents, which can effectively solve the problems in the background technology.

[0005] To achieve the above-mentioned object, the present invention provides the following technical solutions: a system for intelligently dispatching service personnel for vehicle maintenance documents, comprising a server, a PC-side web management site, a mobile client WeChat applet, and a mobile service-side WeChat applet;

[0006] The database in the server is used to store information such as the service personnel's location, availability, service documents, customer-bound vehicles, and submitted documents. It receives and saves information sent by the PC-side web management site, the mobile client WeChat applet, and the mobile service WeChat applet, and returns corresponding information to the above three. When the user places an order on the mobile client WeChat applet, the service personnel are intelligently dispatched to provide car maintenance services.

[0007] The PC-side web management site is used to manage maintenance document information, service personnel information, and customer information submitted by users;

[0008] The WeChat mini-program on the mobile client is used by customers to maintain invoices offline, receive notifications of changes in invoice status, and pay invoice fees;

[0009] The mobile service WeChat applet is used by service personnel to view their service receipts, modify their availability, upload service credentials, and modify the service status of documents.

[0010] Preferably, the following operations are performed on the PC web management site: enter the relevant information of all service personnel in various locations, including the service personnel's permanent locations; set the service hours of each car maintenance service personnel and whether they have weekends off; set the car maintenance service category and set the price of the corresponding category service; set the car maintenance service point.

[0011] When using the above technical solution, these operations on the PC web management site can provide basic data support for the entire car maintenance service system, ensuring the normal operation of the system and the orderly delivery of services. By properly configuring service personnel information, service categories, and prices, the accuracy and efficiency of services can be improved to meet the needs of different customers.

[0012] Preferably, when the service personnel log in to the WeChat applet on the mobile server, they follow the prompts to bind their work number and set their status to rest or work. When set to rest, they will not be assigned orders. The system defaults to work.

[0013] When using this technical solution, service personnel can flexibly set their work status based on their actual situation, and the system can reasonably dispatch them based on their status, improving the efficiency of service resource utilization. At the same time, binding the work number helps the system accurately identify service personnel and ensure the accuracy of task allocation.

[0014] Preferably, after the car owner logs in to the WeChat mini program on the mobile client, the mini program automatically obtains the car maintenance service type and its price, as well as the vehicle information bound by the car owner from the background; if the car owner has not bound a vehicle, the user is guided to bind the vehicle, and the user selects the service category on the pre-order page, and enters the order page after viewing the service details.

[0015] Using this technical solution, car owners can quickly and easily access the information they need and select the appropriate service. The mini-program's guidance helps car owners complete operations like vehicle binding, increasing their order success rate. Furthermore, the detailed service details display allows car owners to better understand the service content and make the right choice.

[0016] Preferably, on the order page, the user selects the vehicle to be serviced, the location of the vehicle and the parking space number, takes and uploads a picture of the vehicle on site, selects an appointment time for vehicle maintenance, modifies the service category, and then submits the document and makes payment.

[0017] When adopting the above technical solution, by users providing detailed vehicle information and on-site pictures, service personnel can understand the vehicle status in advance and make corresponding preparations. Accurate vehicle location and parking space number information helps service personnel quickly find the vehicle, improve service efficiency, choose the appointment time for vehicle maintenance and modify the service category, meet the user's personalized needs, and improve user satisfaction.

[0018] Preferably, after the order is successfully placed, the server backend will dispatch the order to the most suitable service personnel according to the method of intelligent scheduling of service personnel, send a WeChat message reminder notification to the corresponding car maintenance service personnel, and mark the service personnel's status as busy during the scheduled car maintenance time.

[0019] When using this technical solution, intelligent scheduling can select the most suitable service personnel based on factors such as their location and availability, improving service response speed and quality. WeChat message notifications can promptly inform service personnel of new tasks, ensuring they are processed promptly. Marking service personnel's busy status avoids duplicate dispatches and ensures orderly service delivery.

[0020] Preferably, after receiving the WeChat message notification, the car maintenance service personnel checks the scheduling document on the WeChat applet of the mobile server, goes to the vehicle location according to the scheduled car wash time, and brings car maintenance equipment to provide car maintenance services; after arriving at the scene and finding the vehicle, they take photos and upload pictures of the vehicle to be serviced. If any damage to the vehicle is found, they take photos for evidence collection, and perform maintenance according to the service category. After the vehicle is maintained, they take photos and upload pictures of the vehicle after maintenance. After confirming that everything is correct, they click "Complete" on the corresponding document; the server backend saves the document information, changes the document status to "Completed", changes the status of the car maintenance service personnel at the scheduled car maintenance time to "Idle", and pushes a WeChat message to the user indicating that the maintenance is completed.

[0021] When using this technical solution, service personnel have clear and standardized operational procedures, and through methods such as photo evidence collection, service quality and accountability can be guaranteed. Information processing and status updates on the server side can promptly reflect service progress, providing accurate information to users and service personnel. WeChat notifications confirming the completion of maintenance services keep users informed of service results, improving user satisfaction.

[0022] A method for intelligently dispatching service personnel based on vehicle maintenance documents includes the following steps:

[0023] S1. Based on the vehicle location information and scheduled maintenance time in the document information submitted by the vehicle owner, the distance from the location of the vehicle to be maintained to the location of each maintenance worker is calculated and sorted, and the maintenance worker closest to the car wash point is selected; if there is a nearby maintenance worker, the process proceeds to the next step; if not, the process proceeds to S5;

[0024] S2. Check whether the service person is available during the scheduled time. If so, continue to query the service time and location of the service person closest to the scheduled time and proceed to the next step. If not, return to S1 and select the second closest service person to continue to query their availability during the scheduled time.

[0025] S3. Based on the most recent service time and location found in step S2, as well as the scheduled time and location of the vehicle to be serviced, calculate the distance between the service worker's location and the vehicle to be serviced, and calculate the time difference between the most recent service time and the vehicle to be serviced. Based on the distance and time difference, determine whether the service worker arrived at the vehicle to be serviced within the scheduled service time. If so, proceed to S4; if not, continue with the subsequent steps starting from S1.

[0026] S4. Dispatch the appropriate service personnel to serve the customer of the corresponding document and change the document status to "in service";

[0027] S5. If no suitable service personnel are found in S1, the system sets a default reference distance. If the distance between the queried service personnel and the vehicle owner's vehicle exceeds the reference distance, there is no service point nearby and the process proceeds to step S7. If the distance does not exceed the reference distance, there is a service point nearby and the process proceeds to step S6.

[0028] S6: Return the 10 closest service personnel to the service point with the default reference distance and display them to the front-end. The customer selects a service personnel based on their availability in the client app and submits the selection, then proceeds to S4.

[0029] S7. When the location near the car owner is remote and all nearby service personnel are beyond the reference distance from the car owner, the 10 nearby offline car maintenance stations are returned. After the user obtains the data on the client, the user is prompted that there are no suitable service personnel near the vehicle location, and the nearest 10 car maintenance stations are displayed for the user to choose. When the user reselects the car wash location and maintenance time, the background query repeats the above steps starting from S1.

[0030] Preferably, during the entire vehicle maintenance document process, the system records information from each link for subsequent summary statistics of various aspects of the business.

[0031] When using this technical solution, the information recorded by the system can provide data support for business analysis and decision-making. By summarizing and analyzing this data, we can understand information such as service personnel's work efficiency and customer needs and preferences, providing a basis for optimizing service processes and improving service quality.

[0032] Preferably, the system implements an integrated process for users to submit vehicle maintenance documents, dispatch, pay, evaluate, and notify online.

[0033] The integrated process provided by this technical solution provides users with a convenient service experience. Users can complete all vehicle maintenance operations on a single platform, eliminating the need to switch between multiple platforms. Furthermore, the system's scheduling and notification features ensure timely and accurate service, improving both efficiency and quality.

[0034] Compared with the prior art, the present invention has the following beneficial effects:

[0035] Based on information submitted by the car owner, such as vehicle location and appointment time, and incorporating factors like the attendant's location and availability, the system accurately calculates and selects the closest attendant with the right time. For example, in steps S1-S4, by sorting by distance, querying attendant status, and determining time and distance, the system ensures service response speed and quality, significantly improving service efficiency and reducing user wait times.

[0036] The WeChat mini-program on the mobile client provides car owners with a one-stop, convenient service. It automatically retrieves the type of car maintenance service, price, and vehicle information, guiding owners who haven't yet linked their vehicles to complete the process. On the ordering page, owners can easily select the vehicle, location, and appointment time, modify the service type, upload a photo of the vehicle, and complete payment. The entire process is simple and easy to understand, enhancing the ordering experience, increasing order success rates, and meeting their personalized needs.

[0037] The WeChat mini-program on the mobile service platform facilitates service personnel's operations. Upon login, they can bind their work ID and set their work status. They can also access dispatch documents at any time, complete services according to the process, and upload relevant credentials to confirm service completion. This standardized and clear operational process makes service personnel's work more efficient and organized.

[0038] The PC-side web management site can centrally enter service personnel information, set service hours, service categories and prices, as well as vehicle maintenance service points, etc., providing comprehensive basic data support for the entire system, ensuring stable system operation and orderly service.

[0039] From the car owner placing an order to the service personnel accepting the order, executing and completing the service, each step has a clear process. Upon arrival at the scene, the service personnel are required to take photos and upload them around the vehicle. Any damage they find is also photographed for evidence. After the service is completed, they are required to take photos and upload them again, ensuring transparency and traceability of the service process.

[0040] The server backend updates the service personnel status and document status in real time. For example, after the service personnel accepts the order, the status is marked as busy. After the service is completed, the document status is changed to completed. At the same time, WeChat messages are pushed to notify users and service personnel, so that both parties can keep abreast of the service progress and improve user satisfaction.

[0041] Throughout the entire vehicle maintenance process, the system records detailed information at every stage. This data can be used to aggregate and compile statistics for various aspects of subsequent business operations. By analyzing service personnel efficiency and customer preferences, it provides a strong basis for optimizing service processes, rationalizing service personnel work hours, and adjusting service categories and prices, ultimately supporting sustainable business development.

[0042] When the system fails to find a suitable service personnel during regular dispatch, it sets a default reference distance for judgment. If there is a service point nearby, it will return the 10 closest service personnel for the customer to choose. If the location is remote and no suitable service personnel are available, it will return the 10 nearby offline car maintenance stations and guide the user to reselect a car wash location and time. This flexible processing mechanism expands service coverage and maximizes the satisfaction of users' car maintenance needs. BRIEF DESCRIPTION OF THE DRAWINGS

[0043] Figure 1 Schematic diagram of the system structure of the present invention;

[0044] Figure 2 This is a system business flow chart of the present invention;

[0045] Figure 3 This is a flow chart of the intelligent scheduling service personnel method of the present invention. DETAILED DESCRIPTION

[0046] The following will clearly and completely describe the technical solutions in the embodiments of the present invention in conjunction with the accompanying drawings. Obviously, the described embodiments are only part of the embodiments of the present invention, not all of the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by ordinary technicians in this field without making creative efforts are within the scope of protection of the present invention.

[0047] Example 1

[0048] like Figure 1-Figure 3 As shown, an embodiment of the present invention provides: a system for intelligently dispatching service personnel for vehicle maintenance documents, including a server, a PC-side web management site, a mobile client WeChat applet, and a mobile service-side WeChat applet;

[0049] The server database is used to store information such as service personnel's location, availability, service documents, customer-bound vehicles, and submitted documents. It receives and saves information sent by the PC web management site, the mobile client WeChat applet, and the mobile server WeChat applet, and returns the corresponding information to the above three. When users place an order through the mobile client WeChat applet, service personnel are intelligently dispatched to provide vehicle maintenance services.

[0050] PC-side web management site, used to manage user-submitted maintenance document information, service personnel information, and customer information;

[0051] WeChat mini-program on the mobile client, used by customers to maintain invoices offline, receive notifications of changes in invoice status, and pay invoice fees;

[0052] The WeChat applet on the mobile service side is used by service personnel to view their service documents, change their availability, upload service credentials, and modify the service status of documents.

[0053] Furthermore, the following operations can be performed on the PC web management site: The following information about all service personnel in various locations, including their permanent locations, can be entered; service hours and weekend hours can be set for each service personnel; service categories and corresponding pricing can be set; and service locations can be set. These operations on the PC web management site provide basic data support for the entire service system, ensuring the normal operation of the system and the orderly delivery of services. By properly configuring service personnel information, service categories, and pricing, the accuracy and efficiency of services can be improved to meet the needs of different customers.

[0054] Furthermore, when service personnel log in to the WeChat mini-program on the mobile service, they follow the prompts to bind their work ID and set their status to either Resting or Working. When set to Resting, they will not be assigned orders. The system defaults to Working. Service personnel can flexibly set their work status based on their actual situation, and the system can reasonably dispatch them based on their status, improving the utilization efficiency of service resources. At the same time, binding the work ID helps the system accurately identify service personnel and ensure the accuracy of task allocation.

[0055] Furthermore, after the car owner logs in to the WeChat mini-program on the mobile client, the mini-program automatically retrieves the car maintenance service type and price, as well as the owner's bound vehicle information from the backend. If the car owner has not bound a vehicle, the user is guided to bind a vehicle. On the pre-order page, the user selects the service category, views the service details, and then proceeds to the order page. Car owners can quickly and easily obtain the required information and select the appropriate service. The mini-program's guidance function helps car owners complete vehicle binding and other operations, increasing the success rate of ordering. Furthermore, the detailed display of service details allows car owners to better understand the service content and make the right choice.

[0056] Furthermore, on the ordering page, the user selects the vehicle to be serviced, the vehicle's location and parking space number, takes and uploads on-site vehicle pictures, selects an appointment time for vehicle maintenance, modifies the service category, and then submits the receipt and makes payment. By providing detailed vehicle information and on-site pictures, the service staff can understand the vehicle condition in advance and make corresponding preparations. Accurate vehicle location and parking space number information helps service staff find the vehicle quickly and improve service efficiency. Selecting an appointment time for vehicle maintenance and modifying the service category meets the user's personalized needs and improves user satisfaction.

[0057] Furthermore, after a successful order is placed, the server backend uses intelligent dispatching to assign the order to the most suitable service personnel. A WeChat message notification is sent to the corresponding service personnel, marking their busy status during the scheduled service time. This intelligent dispatching method selects the most suitable service personnel based on factors such as their location and availability, improving service response speed and quality. WeChat message notifications promptly inform service personnel of new tasks, ensuring they are processed promptly. Marking service personnel's busy status avoids duplicate orders and ensures orderly service delivery.

[0058] Furthermore, after receiving the WeChat message notification, the car maintenance service personnel check the dispatch document on the WeChat mini-program on the mobile server, go to the vehicle's location according to the scheduled car wash time, and provide the maintenance service with their maintenance equipment. After arriving at the scene and finding the vehicle, they take photos and upload pictures of the vehicle to be serviced. If any damage is found, they take photos for evidence. They then perform maintenance according to the service type. After the vehicle is serviced, they take photos and upload pictures of the vehicle after the maintenance. After confirming that everything is correct, they click "Complete" on the corresponding document. The server backend saves the document information, changes the document status to "Completed", changes the car maintenance service personnel's status to "Available" at the scheduled time, and sends a WeChat message to the user confirming the completion of the maintenance. The service personnel's operating procedures are standardized and clear, and through methods such as photo evidence collection, service quality and accountability are guaranteed. The server backend's information processing and status updates can promptly reflect the progress of the service, providing accurate information to users and service personnel. The push notification of the completion of the maintenance service via WeChat keeps users informed of the service results, improving user satisfaction.

[0059] Example 2

[0060] In order to improve the user's car maintenance service experience and reasonably optimize the service staff's working hours and efficiency, such as Figure 1-Figure 3 As shown, an embodiment of the present invention provides a method for intelligently dispatching service personnel for vehicle maintenance documents.

[0061] S1. Based on the vehicle location information and scheduled maintenance time in the document information submitted by the vehicle owner, the distance from the location of the vehicle to be maintained to the location of each maintenance worker is calculated and sorted, and the maintenance worker closest to the car wash point is selected; if there is a nearby maintenance worker, the process proceeds to the next step; if not, the process proceeds to S5;

[0062] S2. Check whether the service person is available during the scheduled time. If so, continue to query the service time and location of the service person closest to the scheduled time and proceed to the next step. If not, return to S1 and select the second closest service person to continue to query their availability during the scheduled time.

[0063] S3. Based on the most recent service time and location found in step S2, as well as the scheduled time and location of the vehicle to be serviced, calculate the distance between the service worker's location and the vehicle to be serviced, and calculate the time difference between the most recent service time and the vehicle to be serviced. Based on the distance and time difference, determine whether the service worker arrived at the vehicle to be serviced within the scheduled service time. If so, proceed to S4; if not, continue with the subsequent steps starting from S1.

[0064] S4. Dispatch the appropriate service personnel to serve the customer of the corresponding document and change the document status to "in service";

[0065] S5. If no suitable service personnel are found in S1, the system sets a default reference distance. If the distance between the queried service personnel and the vehicle owner's vehicle exceeds the reference distance, there is no service point nearby and the process proceeds to step S7. If the distance does not exceed the reference distance, there is a service point nearby and the process proceeds to step S6.

[0066] S6: Return the 10 closest service personnel to the service point with the default reference distance and display them to the front-end. The customer selects a service personnel based on their availability in the client app and submits the selection, then proceeds to S4.

[0067] S7. When the location near the car owner is remote and all nearby service personnel are beyond the reference distance from the car owner, the 10 nearby offline car maintenance stations are returned. After the user obtains the data on the client, the user is prompted that there are no suitable service personnel near the vehicle location, and the nearest 10 car maintenance stations are displayed for the user to choose. When the user reselects the car wash location and maintenance time, the background query repeats the above steps starting from S1.

[0068] Furthermore, throughout the entire vehicle maintenance process, the system records information from every step for subsequent statistical analysis of all aspects of the business. This information provides data support for business analysis and decision-making. By summarizing and analyzing this data, we can understand information such as service personnel efficiency and customer preferences, providing a basis for optimizing service processes and improving service quality.

[0069] Furthermore, the system integrates a user-friendly online process for submitting vehicle maintenance receipts, scheduling, payment, review, and notifications. This integrated process provides users with a convenient service experience. Users can complete all vehicle maintenance operations on a single platform, eliminating the need to switch between multiple platforms. Furthermore, the system's scheduling and notification functions ensure timely and accurate service, improving both efficiency and quality.

[0070] The above shows and describes the basic principles and main features of the present invention and the advantages of the present invention. It is obvious to those skilled in the art that the present invention is not limited to the details of the above exemplary embodiments, and that the present invention can be implemented in other specific forms without departing from the spirit or essential characteristics of the present invention. Therefore, from all points of view, the embodiments should be regarded as illustrative and non-restrictive. The scope of the present invention is defined by the appended claims rather than the above description, and it is intended that all changes that fall within the meaning and range of equivalents of the claims are included in the present invention. Any reference signs in the claims should not be construed as limiting the claim to which they relate.

[0071] In addition, it should be understood that although this specification is described in terms of implementation methods, not every implementation method contains only one independent technical solution. This narrative method of the specification is only for the sake of clarity. Those skilled in the art should regard the specification as a whole. The technical solutions in each embodiment can also be appropriately combined to form other implementation methods that can be understood by those skilled in the art.

Claims

1. A system for intelligently dispatching service personnel based on vehicle maintenance documents, characterized by: Including server, PC web management site, mobile client WeChat applet and mobile server WeChat applet; The database in the server is used to store information such as the service personnel's location, availability, service documents, customer-bound vehicles, and submitted documents. It receives and saves information sent by the PC-side web management site, the mobile client WeChat applet, and the mobile service WeChat applet, and returns corresponding information to the above three. When the user places an order on the mobile client WeChat applet, the service personnel are intelligently dispatched to provide car maintenance services. The PC-side web management site is used to manage maintenance document information, service personnel information, and customer information submitted by users; The WeChat mini-program on the mobile client is used by customers to maintain invoices offline, receive notifications of changes in invoice status, and pay invoice fees; The mobile service WeChat applet is used by service personnel to view their service documents, modify their availability, upload service credentials, and modify the service status of documents.

2. A system for intelligently dispatching service personnel for vehicle maintenance documents according to claim 1, characterized in that: On the PC web management site, perform the following operations: enter the relevant information of all service personnel in each location, including their permanent locations; set the service hours for each service personnel and whether they are closed on weekends; Set car maintenance service categories and set prices for corresponding services; Set up car maintenance service points.

3. The system for intelligently dispatching service personnel for vehicle maintenance documents according to claim 1, characterized in that: When service personnel log in to the WeChat applet on the mobile server, they should follow the prompts to bind their work number and set their status to rest or work. When set to rest, they will not be assigned orders. The system defaults to work.

4. The system for intelligently dispatching service personnel for vehicle maintenance documents according to claim 1, characterized in that: After the car owner logs in to the WeChat mini-program on the mobile client, the mini-program automatically obtains the car maintenance service type and price, as well as the vehicle information bound by the car owner from the background; if the car owner has not bound a vehicle, the user is guided to bind the vehicle. The user selects the service category on the pre-order page, views the service details, and then enters the order page.

5. The system for intelligently dispatching service personnel for vehicle maintenance documents according to claim 4 is characterized in that: On the ordering page, users select the vehicle to be serviced, the vehicle's location and parking space number, take and upload pictures of the vehicle on site, select an appointment time for vehicle maintenance, modify the service category, and then submit the document and make payment.

6. The system for intelligently dispatching service personnel for vehicle maintenance documents according to claim 5, characterized in that: After the order is successfully placed, the server backend will send the document to the most suitable service personnel based on the method of intelligent scheduling of service personnel, send a WeChat message reminder notification to the corresponding car maintenance service personnel, and mark the service personnel's status as busy during the scheduled car maintenance time.

7. The system for intelligently dispatching service personnel for vehicle maintenance documents according to claim 1, characterized in that: After receiving the WeChat message notification, the car maintenance service staff will check the dispatch document on the WeChat mini-program on the mobile service end, go to the vehicle location according to the scheduled car wash time, and bring the car maintenance equipment to provide car maintenance services; After arriving at the scene and finding the vehicle, take photos and upload pictures of the entire vehicle to be serviced. If any damage is found on the vehicle, take photos for evidence. Perform maintenance according to the service type. After the vehicle is maintained, take photos and upload pictures of the entire vehicle after maintenance. After confirming that everything is correct, click Complete on the corresponding document. The server backend saves the document information, changes the document status to Completed, changes the status of the maintenance service staff to Available at the scheduled maintenance time, and pushes a WeChat message to the user indicating that the maintenance is complete.

8. A method for intelligently dispatching service personnel for vehicle maintenance documents, characterized in that: The following steps are involved: S1. Based on the vehicle location information and scheduled maintenance time in the document information submitted by the vehicle owner, the distance from the location of the vehicle to be maintained to the location of each maintenance worker is calculated and sorted, and the maintenance worker closest to the car wash point is selected; if there is a nearby maintenance worker, the process proceeds to the next step; if not, the process proceeds to S5; S2. Check whether the service person is available during the scheduled time. If so, continue to query the service time and location of the service person closest to the scheduled time and proceed to the next step. If not, return to S1 and select the second closest service person to continue to query their availability during the scheduled time. S3. Based on the most recent service time and location found in step S2, as well as the scheduled time and vehicle location of the vehicle to be serviced, calculate the distance between the service worker's location and the vehicle to be serviced, and calculate the time difference between the most recent service time and the vehicle to be serviced; based on the location distance and time difference, determine whether the service worker arrives at the vehicle to be serviced within the scheduled service time. If yes, proceed to S4; if no, continue to execute the following steps from S1; S4. Dispatch the appropriate service personnel to serve the customer of the corresponding document and change the document status to "in service"; S5. If no suitable service personnel are found in S1, the system sets a default reference distance. If the distance between the queried service personnel and the vehicle owner's vehicle exceeds the reference distance, there is no service point nearby and the process proceeds to step S7. If the distance does not exceed the reference distance, there is a service point nearby and the process proceeds to step S6. S6: Return the 10 closest service personnel to the service point with the default reference distance and display them to the front-end. The customer selects a service personnel based on their availability in the client app and submits the selection, then proceeds to S4. S7. When the location near the car owner is remote and all nearby service personnel are beyond the reference distance from the car owner, the 10 nearby offline car maintenance stations are returned. After the user obtains the data on the client, the user is prompted that there are no suitable service personnel near the vehicle location, and the nearest 10 car maintenance stations are displayed for the user to choose. When the user reselects the car wash location and maintenance time, the background query repeats the above steps starting from S1.

9. The method for intelligently dispatching service personnel based on vehicle maintenance documents according to claim 8, characterized in that: During the entire vehicle maintenance document process, the system records information from each link for subsequent summary statistics of various business data.

10. The method for intelligently dispatching service personnel for vehicle maintenance documents according to claim 8, characterized in that: The system realizes the integrated process of users submitting vehicle maintenance documents, scheduling, payment, evaluation and notification online.

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