Automobile after-sale technology service file online development auditing method and system

Abstract

According to the online development auditing method and system for the automobile after-sales technical service file, an internal management terminal and an external auditing terminal are set up in the system, and a developer carries out after-sales technical file development through a development module of the internal management module; an auditor performs internal auditing on development content in an opinion feedback module and automatically outputs an internal auditing state report and a progress report, a publishing module of an internal management end pushes a file passing the internal auditing to an external auditing end, and an external client performs external opinion annotation on file content online and automatically outputs an opinion feedback table and an opinion modification progress report. And the developer completes the revision of all external examination suggestions according to the suggestion feedback table. Through the system and the method, real-time transparent monitoring of the development progress and the auditing progress of the after-sales technical service file is realized, efficient connection of the auditing process between the main engine plant and the supplier is also realized, the auditing quality of the whole process is guaranteed, and the auditing workload and the auditing difficulty are reduced.

Description

Technical Field

[0001] The present invention relates to the technical field of development and review of automobile after-sales technical service documents, and more particularly to an online development and review method and system for automobile after-sales technical service documents. Background Art

[0002] Traditional after-sales technical service document development and process review are mainly divided into two methods: one is to develop and review the document within the supplier, and then submit the first and final drafts to the OEM for external review; the other is to develop the document within the OEM, and the OEM will exercise full process control. Both development models have certain drawbacks, such as: 1) When developing products in-house at suppliers, OEMs can only perform quality control at two stages: first draft submission and final draft acceptance. This results in a concentrated review workload and makes problem tracing difficult. This makes it difficult for OEMs and suppliers to accurately identify the development stage and individual responsible for quality issues. 2) During in-house development at the OEM, due to the varying capabilities of supplier developers, quality control is entirely up to the developers, and there is a lack of internal supplier audits. Consequently, all process audits are stacked against the OEM's external audit process, resulting in a significant workload and numerous quality issues. 3) Traditional comments and comments within the company and by customers are all in PDF format, which requires manual identification, entry into offline management forms one by one, and then unified modification, which consumes a lot of manpower.

[0003] Therefore, it is necessary to propose an online development and review system for automotive after-sales technical service documents, which is of great significance for reducing the review workload of OEMs and suppliers and improving review efficiency and quality. Summary of the Invention

[0004] The present invention provides an online development and review method and system for automobile after-sales technical service documents, so as to realize real-time transparent monitoring of the after-sales technical service document development process, parallel development and review processes, and pre-emptive discovery and interception of quality problems, thereby improving the development and review quality.

[0005] According to one aspect of the present invention, a method for online development and review of automotive after-sales technical service documents is provided, comprising the following steps: Step 1: Create the corresponding after-sales technical service document directory framework and development tasks based on the provided development basic information and the development standards of the brand's after-sales technical service documents, and assign the development tasks; Step 2: Develop content based on the assigned task category and name. During development, choose to save or submit based on the content editing status. Step 3: Review the development content to be reviewed and annotate it by checking the status mark of the directory name of the after-sales technical service file; Step 4: Push the development content marked for review in step 3 for external review and release, and generate external review comments and feedback modification reports.

[0006] Preferably, based on the above scheme, in step 2, when the save status is selected, the status of the development content is marked after the task name as "under development", and only the edited content is saved; when the submit status is selected, the system submits the development content to the corresponding review end.

[0007] Preferably, based on the above solution, the marking status includes approved, pending, unapproved, and conditionally approved.

[0008] Preferably, based on the above scheme, the marking and annotation include marking and annotation for text / table content, which is achieved by selecting the content that needs to be modified, outputting review comments in the approval box, highlighting the selected content, and taking a screenshot of the marked content; for marking and annotation of PNG, JPG, and SVG format images, the review comments are entered by clicking on the image and marking it with a rectangular box or arrow.

[0009] Preferably, based on the above solution, step 3 further includes: synchronously generating a feedback list based on the content of the annotation according to the development module, and the developer revises the content of the after-sales technical service document according to the feedback from the internal audit.

[0010] Preferably, based on the above solution, the feedback list includes: vehicle model, deliverable name, chapter name, knowledge block / knowledge point name, problem description, problem screenshot, modification suggestions, and modification status.

[0011] The present invention also provides an online development and review system for automobile after-sales technical service documents, comprising: The internal management side has a built-in task generation module, which is used to create the corresponding after-sales technical service file directory framework and development tasks based on the development information provided by the customer and the development standards of the brand's after-sales technical service files; The internal management terminal also includes a management module for assigning the generated after-sales technical service document development tasks to the developers in the project team and selecting the reviewers for the corresponding development tasks to complete the allocation of content development tasks and internal review tasks; The internal management terminal is also provided with a development module for developing content according to the category and name of the assigned task, and selecting to save or submit according to the content editing status during development; The internal management terminal is also provided with an internal audit module for reviewing and annotating the development content to be reviewed by checking the status mark of the directory name of the after-sales technical service file; The internal management end is also provided with a publishing module for publishing the after-sales technical service documents that have passed the internal review to the external review end for external review; The external review end is used for external customers to review and provide feedback on the content of submitted after-sales technical service documents.

[0012] Preferably, based on the above solution, the internal management end is further provided with a feedback module for storing internal audit opinions and external audit opinions in the contents of each chapter under brand-model.

[0013] Preferably, based on the above scheme, the publishing module converts the after-sales technical service file in XML format into HTML web page format and pushes it to the external review end; for after-sales technical service files that are not developed in the internal management end, the publishing module supports offline file upload, by uploading the after-sales technical service file in XML or PDF format developed offline to the publishing module, and then the publishing module converts the file into HTML web page format and pushes it to the external review end.

[0014] Based on the above scheme, the external audit end will review the comments and feedback opinions feedback module, and the management module will assign them to each developer in the project team according to the review comments and feedback opinions, and check the reviewers of the corresponding development tasks to complete the allocation of content development tasks and internal audit tasks.

[0015] The present invention provides an online development and review method and system for automotive after-sales technical service documents. By establishing an internal management terminal and an external review terminal within the system, developers develop after-sales technical documents using the development module within the internal management module. Reviewers conduct internal reviews of the development content in the feedback module, automatically generating internal review status and progress reports. The publishing module on the internal management terminal pushes files that have passed the internal review to the external review terminal, allowing external customers to annotate the file content online and automatically generating feedback forms and revision progress reports. Developers then revise all external review comments based on the feedback forms.

[0016] Through the above-mentioned system and method, the present invention not only realizes real-time and transparent monitoring of the development progress and review progress of after-sales technical service documents, but also realizes efficient connection of the review process between the OEM and the supplier, ensuring the quality of the review throughout the entire process, reducing the review workload and the difficulty of the review. BRIEF DESCRIPTION OF THE DRAWINGS

[0017] In order to more clearly illustrate the technical solutions of the embodiments of the present invention, the following briefly introduces the drawings required for describing the embodiments. Obviously, the drawings described below are only some embodiments of the present invention. For those skilled in the art, other drawings can be obtained based on these drawings without inventive efforts. In the drawings: Figure 1 This is a flowchart of an online development and review system for automobile after-sales technical service documents of the present invention. DETAILED DESCRIPTION

[0018] The following embodiments of the present invention are described in further detail with reference to the accompanying drawings and examples. The following examples are used to illustrate the present invention but are not intended to limit the scope of the present invention.

[0019] It will be understood that when used in this specification and the appended claims, the term "comprising" indicates the presence of described features, integers, steps, operations, elements and / or components, but does not preclude the presence or addition of one or more other features, integers, steps, operations, elements, components and / or collections.

[0020] To simplify the drawings, only the parts relevant to the present invention are schematically shown in each figure. They do not represent the actual structure of the product. Furthermore, to simplify the drawings and facilitate understanding, in some figures, only one of the components with the same structure or function is schematically depicted or labeled. As used herein, "one" not only means "only one" but also "more than one."

[0021] It should be further understood that the term "and / or" used in this specification and the appended claims refers to and includes any and all possible combinations of one or more of the associated listed items.

[0022] In the embodiments shown in the accompanying drawings, directional indications (such as up, down, left, right, front, and rear) used to explain the structure and movement of various components of the present invention are not absolute but relative. These descriptions are applicable when the components are in the positions shown in the accompanying drawings. If the descriptions of the positions of these components are changed, the directional indications will also change accordingly.

[0023] In addition, in the description of the present application, the terms "first", "second", etc. are only used to distinguish the description and cannot be understood as indicating or implying relative importance.

[0024] In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the specific embodiments of the present invention will be described below with reference to the accompanying drawings. Obviously, the drawings described below are only some embodiments of the present invention. For those skilled in the art, other drawings and other embodiments can be obtained based on these drawings without inventive work.

[0025] See also Figure 1 The present invention provides an online development and review method for automobile after-sales technical service documents, comprising the following steps: Step 1: Create the corresponding after-sales technical service document directory framework and development tasks based on the provided development basic information and the development standards of the brand's after-sales technical service documents, and assign the development tasks; In the system, managers assign the generated after-sales technical service document development tasks to the developers in the project team, select the reviewers for the corresponding development tasks, and complete the allocation of content development tasks and internal review tasks.

[0026] Step 2: Develop the content according to the category and name of the assigned task. During development, choose to save or submit based on the content editing status. When the save status is selected, the task name of the development content is marked with the status "under development", and only the edited content is saved. When the submit status is selected, the system submits the development content to the corresponding reviewer.

[0027] Step 3: Review the development content to be reviewed by checking the status mark (approved, pending, failed, conditionally passed) of the directory name of the after-sales technical service file. Reviewers can only review the review tasks assigned to them and cannot perform other tasks. When commenting on internal audits, for text / table content, reviewers can select the required changes in the development module and enter their comments within the approval box. The system automatically highlights the selected content and takes a screenshot of the marked content. For images in PNG, JPG, or SVG formats, reviewers can click on the image, use a rectangular box or arrow to mark it, and enter their comments. The system also supports the upload of XML source files and PDF files developed offline, as well as online internal audits and commenting.

[0028] Based on the content of the annotations, the development module automatically synchronizes them to the feedback module and generates a feedback list (including: vehicle model, deliverable name, chapter name, knowledge block / knowledge point name, problem description, problem screenshot, modification comments, and modification status). Developers revise the content of the after-sales technical service documents based on the internal audit feedback.

[0029] Step 4: Push the development content marked for review in step 3 for external review and release, and generate external review comments and feedback modification reports.

[0030] Among them, for after-sales technical service files developed in the internal management end, the publishing module will automatically convert the after-sales technical service files in XML format into HTML web page format and push them to the external review end; for after-sales technical service files not developed in the internal management end, the publishing module supports offline file upload, by uploading the after-sales technical service files in XML or PDF format developed offline to the publishing module, and then the publishing module converts the files into HTML web page format and pushes them to the external review end.

[0031] The present invention also provides an online development and review system for automobile after-sales technical service documents, comprising: The internal management side has a built-in task generation module, which is used to create the corresponding after-sales technical service file directory framework and development tasks based on the development materials provided by the customer and the development standards of the brand's after-sales technical service files. In addition, the internal management side can assign three different permissions based on the tasks: developers, reviewers, and managers. The internal management side also includes a management module for managers to assign the generated after-sales technical service document development tasks to developers in the project team and select reviewers for the corresponding development tasks to complete the allocation of content development tasks and internal review tasks; The internal management terminal is also provided with a development module for developers to develop content according to the category and name of the assigned task, and to choose to save or submit according to the content editing status during development; When the developer chooses to save the status, the status of the development content will be marked as "under development" after the task name, and only the edited content will be saved; when the developer chooses to submit the status, the system will submit the development content to the corresponding reviewer.

[0032] The internal management end is also provided with an internal audit module, which is used by auditors to review and annotate the development content to be reviewed by checking the status mark of the directory name of the after-sales technical service file (such as: audit passed, pending audit, audit failed, conditionally passed); among them, the auditor can only review the audit tasks assigned to him / her, and cannot perform other tasks.

[0033] A feedback module is provided in the internal management end to store internal and external audit opinions in the contents of each chapter under the brand-model.

[0034] When commenting on internal audits, for text / table content, reviewers can select the required changes in the development module and enter their comments within the approval box. The system automatically highlights the selected content and takes a screenshot of the marked content. For images in PNG, JPG, or SVG formats, reviewers can click on the image, use a rectangular box or arrow to mark it, and enter their comments. The system also supports the upload of XML source files and PDF files developed offline, as well as online internal audits and commenting.

[0035] Based on the content of the annotations, the development module automatically synchronizes them to the feedback module and generates a feedback list (including: vehicle model, deliverable name, chapter name, knowledge block / knowledge point name, problem description, problem screenshot, modification comments, and modification status). Developers revise the content of the after-sales technical service documents based on the internal audit feedback.

[0036] On the internal management side, it can also automatically count the different status marks of the directory names in the after-sales technical service file directory framework, and output the after-sales technical service file content development / modification status report and internal audit status report; The internal management end is also equipped with a publishing module, which is used to publish after-sales technical service documents that have passed the internal audit to the external audit end for external review; For after-sales technical service files developed in the internal management end, the publishing module will automatically convert the after-sales technical service files in XML format into HTML web page format and push them to the external review end; for after-sales technical service files not developed in the internal management end, the publishing module supports offline file upload, by uploading the after-sales technical service files in XML or PDF format developed offline to the publishing module, and then the publishing module converts the files into HTML web page format and pushes them to the external review end.

[0037] The external review end is used for external customers to review and provide feedback on the content of submitted after-sales technical service documents.

[0038] External customers log in to the external review terminal, select the brand and model, click to view the corresponding after-sales technical service document content, and mark their opinions on it.

[0039] When displaying content, the system supports automatic matching of corresponding display styles according to the brand style sheet style; when annotating, the annotation content is highlighted and the annotation comments are displayed in a floating manner. There are also multiple styles of annotation methods to choose from, as well as the annotation function for PNG, JPG, and SVG image content (when clicking on the image preview, the mouse wheel can be used to zoom in and out), and it also supports uploading attachments.

[0040] Based on external customer comments, the system generates reports in the brand feedback form format. For annotations on problem content, the system automatically color-codes the content before and after the revision and assigns a unified ID. When generating the feedback form, the system automatically captures and inserts screenshots of content with the same ID in different colors into the feedback form. For image annotations, the system automatically saves the before and after images.

[0041] The external review end automatically counts the number of issues before and after modification, generates a progress report on opinion modification, and can output a list of unmodified issues.

[0042] The comments from the external audit end are synchronously sent back to the feedback module of the internal management end. The auditors organize the developers to analyze, revise and review the comments, and send the revised after-sales technical service documents back to the external audit end for cyclic processing until all external audit opinions are revised. Ultimately, the development progress, review progress, and internal and external opinion revisions of the after-sales technical service documents are fully managed, reducing the audit workload of OEMs and suppliers and improving audit efficiency and quality.

[0043] Finally, the method of this application is only a preferred embodiment and is not intended to limit the scope of protection of the present invention. Any modifications, equivalent substitutions, improvements, etc. made within the spirit and principles of the present invention should be included in the scope of protection of the present invention.

Claims

1. A method for online development and review of automobile after-sales technical service documents, characterized in that: The following steps are involved: Step 1: Create the corresponding after-sales technical service document directory framework and development tasks based on the provided development basic information and the development standards of the brand's after-sales technical service documents, and assign the development tasks; Step 2: Develop content based on the assigned task category and name. During development, choose to save or submit based on the content editing status. Step 3: Review the development content to be reviewed and annotate it by checking the status mark of the directory name of the after-sales technical service file; Step 4: Push the development content marked for review in step 3 for external review and release, and generate external review comments and feedback modification reports.

2. The online development and review method for automobile after-sales technical service documents according to claim 1, characterized in that: In step 2, when the save status is selected, the status of the development content is marked as "under development" after the task name, and only the edited content is saved; when the submit status is selected, the system submits the development content to the corresponding review end.

3. The online development and review method for automobile after-sales technical service documents according to claim 1, characterized in that: The marking status includes approved, pending, unapproved, and conditionally approved.

4. The online development and review method for automobile after-sales technical service documents according to claim 3, characterized in that: The marking and annotation include marking and annotation for text / table content, which is achieved by selecting the content that needs to be modified, outputting review comments in the approval box, highlighting the selected content, and taking a screenshot of the marked content; for marking and annotation of PNG, JPG, and SVG format images, click on the image to use a rectangular box or arrow to mark and enter review comments.

5. The online development and review method for automobile after-sales technical service documents according to claim 4, characterized in that: The step 3 also includes synchronously generating a feedback list based on the content of the annotations according to the development module, and the developers revise the content of the after-sales technical service document according to the feedback from the internal audit.

6. The online development and review method for automobile after-sales technical service documents according to claim 5, characterized in that: The feedback list includes: vehicle model, deliverable name, chapter name, knowledge block / knowledge point name, problem description, problem screenshot, modification suggestions, and modification status.

7. The online development and review system for automobile after-sales technical service documents according to claim 1, characterized in that: include The internal management side has a built-in task generation module, which is used to create the corresponding after-sales technical service file directory framework and development tasks based on the development information provided by the customer and the development standards of the brand's after-sales technical service files; The internal management terminal also includes a management module for assigning the generated after-sales technical service document development tasks to the developers in the project team and selecting the reviewers for the corresponding development tasks to complete the allocation of content development tasks and internal review tasks; The internal management terminal is also provided with a development module for developing content according to the category and name of the assigned task, and selecting to save or submit according to the content editing status during development; The internal management terminal is also provided with an internal audit module for reviewing and annotating the development content to be reviewed by checking the status mark of the directory name of the after-sales technical service file; The internal management end is also provided with a publishing module for publishing the after-sales technical service documents that have passed the internal review to the external review end for external review; The external review end is used for external customers to review and provide feedback on the content of submitted after-sales technical service documents.

8. The online development and review system for automobile after-sales technical service documents according to claim 7, characterized in that: The internal management end is also provided with an opinion feedback module for storing internal audit opinions and external audit opinions in the contents of each chapter under the brand-model.

9. The online development and review system for automobile after-sales technical service documents according to claim 7, characterized in that: The publishing module converts the after-sales technical service files in XML format into HTML web page format and pushes them to the external review end; for after-sales technical service files that are not developed in the internal management end, the publishing module supports offline file upload, by uploading the after-sales technical service files in XML or PDF format developed offline to the publishing module, and then the publishing module converts the files into HTML web page format and pushes them to the external review end.

10. The online development and review system for automobile after-sales technical service documents according to claim 7, characterized in that: The external audit end will review the comments and feedback to the feedback module, and the management module will assign them to each developer in the project team based on the review comments and feedback, and check the reviewers of the corresponding development tasks to complete the allocation of content development tasks and internal audit tasks.

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