Product upgrade optimization method and system

By introducing a two-dimensional cross-analysis of net advantage value and satisfaction indicators, the subjectivity and quantitative ambiguity of traditional customer satisfaction models are resolved, enabling more accurate product experience evaluation and upgrade demand generation, thereby improving product iteration efficiency and user experience.

CN122155781APending Publication Date: 2026-06-05CHINA CICC WEALTH MANAGEMENT SECURITIES CO LTD
View PDF 5 Cites 0 Cited by

Patent Information

Authority / Receiving Office
CN · China
Patent Type
Applications(China)
Current Assignee / Owner
CHINA CICC WEALTH MANAGEMENT SECURITIES CO LTD
Filing Date
2026-05-08
Publication Date
2026-06-05

AI Technical Summary

Technical Problem

Traditional customer satisfaction models are highly subjective, have large individual differences, and are vague in quantification, making it impossible to accurately assess product experience gaps, resulting in data bias and inconsistent evaluations.

Method used

A standardized questionnaire was used, consisting of items related to net advantage value and items related to satisfaction. Consistency was ensured through the Cronbach's alpha test. A two-dimensional cross-analysis was conducted using net advantage value and satisfaction indicators to generate product upgrade requirements.

Benefits of technology

This improved the accuracy and practicality of product experience evaluation, generated upgrade requests that better meet user needs, and enhanced the efficiency and effectiveness of product iteration.

✦ Generated by Eureka AI based on patent content.

Smart Images

  • Figure CN122155781A_ABST
    Figure CN122155781A_ABST
Patent Text Reader

Abstract

The application provides a product upgrade optimization method and system, and the method comprises the following steps: obtaining a standardized questionnaire for a target product, the standardized questionnaire comprising a net advantage value related item set and a satisfaction related item set, the net advantage value related item set comprising question-answer items for calculating a net advantage value index of the target product, the net advantage value index being used to represent the judgment of a target user group on the relative service level of the target product in the industry to which it belongs, and the Cronbach coefficient of the net advantage value related item set calculated based on a preset internal consistency reliability test strategy being greater than a preset coefficient threshold; obtaining a user reply data set according to the standardized questionnaire, the user reply data set comprising reply texts of the target user group to the standardized questionnaire; and determining the upgrade demand of the target product according to the user reply data set. The method can effectively improve the efficiency and effect of product iteration and optimize the user experience of the product.
Need to check novelty before this filing date? Find Prior Art

Citation Information

Patent Citations

  • Digital media advertisement effect evaluation system

    CN117829914A

  • Satisfaction management method and device and storage medium

    CN118195384A

  • Method and system for determining survey result of questionnaire

    CN119443214A

  • Software evaluation method

    CN120086102A

  • User behavior data mining method for e-commerce ecosystem

    CN120705418A