Maintenance record book management system, server device, maintenance record book management method, and program

Abstract

To make it possible to achieve management that can increase the value of real estate properties.SOLUTION: The present invention provides a server device including a receiving unit 11a that receives a navigation request related to self-maintenance from a user's terminal device 2, a storage unit 13 that stores at least navigation information and a maintenance record book, a navigation unit 11b that reads out the navigation information from the storage unit 13 and performs navigation related to self-maintenance work for the user's terminal device 2, a transmitting unit 11a that transmits the navigation information to the user's terminal device 2, and a management unit 11c that updates the contents of the maintenance record book when the receiving unit 11a receives a notification related to the completion of self-maintenance from the user's terminal device 2. The maintenance record book records information related to self-maintenance as well as information on regular maintenance, regular inspections, and regular checks performed by contractors.SELECTED DRAWING: Figure 2

Description

[Technical field]

[0001] The present invention relates to a technique for accurately guiding users of real estate properties in carrying out self-maintenance work, and for outputting and managing details of self-maintenance work and details of regular maintenance work by contractors together in a maintenance logbook. [Background technology]

[0002] Conventionally, after a real estate property is purchased, regular maintenance is performed by a contractor on a regular basis, and the details of the inspection are recorded. On the other hand, it is common for users to perform various types of self-maintenance, such as cleaning the ventilation fan, but the details of the self-maintenance are not recorded.

[0003] For example, Patent Document 1 discloses a system in which a history service agency is provided with an electronic device consisting of a personal computer as a management means, and another electronic device consisting of a personal computer as an information providing means, and the electronic device centrally manages the history of the residence from new construction to renovation, as well as future plans, designs, and construction supervision for each customer's residence using various residence information such as the residence's design, construction documents, and construction supervision records, and the electronic device has a function of searching and displaying residence information for each customer's residence, and provides the residence information obtained as a result of the search results to the customer. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] JP 2004-70811 A Summary of the Invention [Problem to be solved by the invention]

[0005] However, Patent Document 1 does not disclose how to navigate a user's self-maintenance work, or how to output and manage the details of self-maintenance and the details of regular maintenance by a contractor together.

[0006] The present invention has been made in consideration of these problems, and its purpose is to provide technology that accurately guides users of real estate properties in carrying out their own self-maintenance work, and that enables accurate evaluation of the value of real estate properties by outputting and managing the details of self-maintenance, regular maintenance by contractors, regular inspections and checks, etc., and the details of statutory inspections and checks, etc., all together in a maintenance record book. [Means for solving the problem]

[0007] In order to solve the above problem, a server device according to one embodiment of the present invention is a server device that communicates with a user's terminal device and has a receiving unit that receives a navigation request related to self-maintenance from the user's terminal device, a memory unit that stores at least navigation information and a maintenance record book, a navigation unit that reads the navigation information in the memory unit and performs navigation related to self-maintenance work for the user's terminal device, a transmitting unit that transmits the navigation information to the user's terminal device, and a management unit that updates the contents of the maintenance record book in the memory unit when the receiving unit receives a notification related to the completion of self-maintenance from the user's terminal device, and the maintenance record book records both the information related to the self-maintenance and information on regular maintenance by a contractor.

[0008] Another aspect of the present invention provides a maintenance record book management system comprising a user's terminal device and a server device, wherein the user's terminal device has a transmitting unit which transmits a request relating to self-maintenance to the server device, a receiving unit which receives display data from the server device, and a display unit which performs display based on the display data from the server device, and the server device has a receiving unit which receives the request from the user's terminal device, a memory unit which stores at least navigation information and a maintenance record book, a navigation unit which reads out the navigation information in the memory unit and performs navigation relating to self-maintenance work for the user's terminal device, a transmitting unit which transmits the navigation information to the user's terminal device, and a management unit which updates the contents of the maintenance record book in the memory unit when the receiving unit receives a notification relating to the completion of self-maintenance from the user's terminal device, and the maintenance record book records information relating to the self-maintenance as well as information on regular maintenance, regular inspections, and regular checks by a contractor.

[0009] Another aspect of the present invention is a maintenance record book management method by a server device that communicates with a user's terminal device, wherein a receiving unit receives a navigation request related to self-maintenance from the user's terminal device, a memory unit stores at least navigation information and a maintenance record book, a navigation unit reads out the navigation information in the memory unit and performs navigation related to self-maintenance work for the user's terminal device, a transmitting unit transmits the navigation information to the user's terminal device, and a management unit updates the contents of the maintenance record book in the memory unit when the receiving unit receives a notification related to the completion of self-maintenance from the user's terminal device, and the maintenance record book records information related to the self-maintenance together with information on regular maintenance, regular inspections, and regular checks performed by a contractor.

[0010] A program according to another aspect of the present invention is a program executed by a server device that communicates with a user's terminal device, and causes the server device to function as a receiving unit that receives navigation requests related to self-maintenance from the user's terminal device, a navigation unit that reads navigation information from a memory unit and performs navigation related to self-maintenance work for the user's terminal device, a transmitting unit that transmits the navigation information to the user's terminal device, and a management unit that updates the contents of a maintenance record book in the memory unit when the receiving unit receives a notification related to the completion of self-maintenance from the user's terminal device, and the maintenance record book records information related to the self-maintenance together with information on regular maintenance, regular inspections, and regular checks performed by a contractor. Effect of the Invention

[0011] According to the present invention, it is possible to provide technology that accurately guides users of real estate properties in carrying out their own self-maintenance work, and that enables accurate evaluation of the value of real estate properties by outputting and managing the details of self-maintenance, regular maintenance by contractors, regular inspections and checks, etc., and the details of statutory inspections and checks, etc., all together in a maintenance record book. [Brief description of the drawings]

[0012] [Figure 1] 1 is a configuration diagram of a maintenance record management system according to an embodiment of the present invention. [Diagram 2] FIG. 2 is a configuration diagram of a server device of the system. [Diagram 3] FIG. 2 is a configuration diagram of a terminal device of the system. [Figure 4] 13 is a flowchart showing a processing procedure for recommending maintenance by the system. [Diagram 5] 10 is a flowchart showing a processing procedure relating to navigation for self-maintenance by the system. [Figure 6]13 is a flowchart showing a processing procedure for selecting a contractor to be requested to perform regular maintenance by the system. [Figure 7] 13 is a flowchart showing the process steps for navigating regular maintenance by a contractor using the system and updating the logbook. [Figure 8] FIG. 13 is a diagram showing an example of an output screen of a maintenance record book. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0013] Hereinafter, an embodiment of the present invention will be described with reference to the drawings.

[0014] FIG. 1 shows the configuration of a maintenance record book management system according to an embodiment of the present invention.

[0015] As shown in the figure, the maintenance record book management system according to this embodiment includes a server device 1, a terminal device 2 of a user (e.g., an owner of a real estate property), and a terminal device 3 of a maintenance company. The server device 1 and the terminal devices 2 and 3 are connected wirelessly or by wire via a communication network 4 such as the Internet.

[0016] In such a configuration, the server device 1 manages the maintenance timing for each real estate property, and when the maintenance timing arrives, it sends a notification to the user by e-mail or the like, recommending self-maintenance. When the user who received this notification wants to perform self-maintenance, the user requests navigation for the self-maintenance work from the server device 1 by using the terminal device 2 to capture an image of the two-dimensional code that has been attached in advance to the maintenance location. When the server device 1 receives this request, it transmits the procedure and explanation of the maintenance work for the maintenance location to the terminal device 2 by text, video, and still images. When the terminal device 2 receives data related to the explanation, it displays and plays the data, thereby realizing navigation. The content of the self-maintenance work performed by the user is recorded in a maintenance logbook.

[0017] When the time for regular maintenance by a contractor arrives, the server device 1 selects a contractor and transmits a request for regular maintenance to the contractor by e-mail or the like. When the contractor who received the request agrees to perform the regular maintenance, the server device 1 executes navigation of the regular maintenance work for the contractor. A questionnaire is conducted for the contractor upon completion of the work, and the questionnaire results are recorded in a maintenance logbook together with the contents of the maintenance work.

[0018] In this way, in the maintenance record book management system of this embodiment, the self-maintenance work performed by the user and the regular maintenance work performed by contractors are recorded together in the maintenance record book, so that the entire maintenance process related to real estate properties is managed centrally, which is extremely useful when assessing the value of the real estate property.

[0019] FIG. 2 shows the configuration of a server device in the maintenance record book management system according to the embodiment of the present invention, and will be described.

[0020] As shown in the figure, the server device 1 has a control unit 11, a communication unit 12, and a storage unit 13. The control unit 11, the communication unit 12, and the storage unit 13 are communicatively connected via a bus line. In addition to these components, the server device 1 may have an input unit such as a keyboard or a mouse, and a display unit such as a liquid crystal display that displays various information.

[0021] The communication unit 12 is realized by, for example, a NIC or the like, and is a communication interface that is connected to a communication network 4 such as the Internet in a wired or wireless manner and performs communication with the terminal devices 2, 3, and the like.

[0022] The storage unit 13 is realized by, for example, a semiconductor memory element such as a RAM or a flash memory, a HDD, or an optical disk device, and stores in advance the programs to be executed by the control unit 11. The storage unit 13 also has a user information storage unit 14, a trader information storage unit 15, a logbook storage unit 16, a navigation information storage unit 17, and a questionnaire information storage unit 18.

[0023] The user information storage unit 14 stores attribute information such as the name, age, sex, address, telephone number, and email address of the user (property owner) and the maintenance record book ID of the owned real estate property, etc., linked to the user ID. The contractor information storage unit 15 stores the contractor's location, person in charge, and contact information (email address, telephone number, facsimile number, etc.) linked to the contractor ID. The record book storage unit 16 stores the user's self-maintenance information, contractor's regular maintenance information, regular inspection and check information, equipment installation information, statutory inspection and check information (Ministry of Land, Infrastructure, Transport and Tourism; defect warranty), manufacturer-specific maintenance information, regular inspection and check information, etc., linked to the maintenance record book ID.

[0024] More specifically, the self-maintenance information includes, for example, a maintenance item (e.g., a ventilation fan, etc.), a next recommended date and time, the last date and time of maintenance as history information, and comments and images related to the maintenance. The regular maintenance information includes, for example, a maintenance item (e.g., an exterior wall, etc.), a next recommended date and time, the last date and time of maintenance as history information, the contractor ID of the contractor in charge, and comments (including questionnaire results) and images related to the maintenance. The equipment installation information includes, for example, the installation date and time of solar power generation equipment, the contractor, and the next maintenance time of the equipment. The statutory inspection and check information (Ministry of Land, Infrastructure, Transport and Tourism; defect liability) includes information related to inspection and check at regular intervals such as 5 years, 10 years, etc. as specified by law, and the manufacturer-specific regular inspection and check information includes information related to a specified item and check specific to the house manufacturer, such as a 6-month inspection and check.

[0025] The control unit 11 is realized by a CPU, an MPU, etc. The control unit 11 is composed of an integrated circuit such as an ASIC, an FPGA, etc. The control unit 11 reads out and executes programs stored in the storage unit 13, thereby functioning as a transmission / reception control unit 11a, a navigation unit 11b, a management unit 11c, a trader selection unit 11d, a questionnaire control unit 11e, and a main control unit 11f.

[0026] In such a configuration, the transmission / reception control unit 11a functions as a receiving unit that receives requests from the user's terminal device 2 and the provider's terminal device 3, and as a transmitting unit that transmits display data, e-mail, etc. to the user's terminal device 2 and the provider's terminal device 3.

[0027] When the transmission / reception control unit 11a receives a request for self-maintenance navigation from the user's terminal device 2, the navigation unit 11b refers to the navigation information storage unit 17, reads out text data for explaining the work and procedures of self-maintenance, image data of moving images and still images, and controls the transmission via the transmission / reception control unit 11a to the user's terminal device 2. In addition, when the transmission / reception control unit 11a receives a request for regular maintenance navigation from the contractor's terminal device 3, the navigation unit 11b refers to the navigation information storage unit 17, reads out past history information of regular maintenance, and controls the transmission via the transmission / reception control unit 11a to the contractor's terminal device 3.

[0028] The management unit 11c updates and manages the user information stored in the user information storage unit 1, the contractor information stored in the contractor information storage unit 15, and the maintenance record book stored in the record book storage unit 16. For example, when the transmission / reception control unit 11a receives a notification of the completion of self-maintenance work from the user's terminal device 2, the management unit 11c updates the contents of the maintenance record book in the record book storage unit 16 so as to add information related to the self-maintenance to the maintenance record book. Similarly, when the transmission / reception control unit 11a receives a notification of the completion of regular maintenance work from the contractor's terminal device 3, the management unit 11c updates the contents of the maintenance record book in the record book storage unit 16 so as to add information related to the regular maintenance to the maintenance record book.

[0029] When the main control unit 11f periodically checks the maintenance record book in the record book storage unit 16 and detects the arrival of the regular maintenance deadline, the contractor selection unit 11d refers to the contractor information storage unit 15 to select a contractor suitable for performing the regular maintenance. For example, the contractor is selected based on a predetermined priority order, such as contractors who have performed regular maintenance in the past, or companies related to the construction company of the real estate property. The main control unit 11f confirms with the selected contractor whether they are available to perform the regular maintenance by sending a notification such as an email. If the contractor replies that they can take on the job, the management unit 11c updates the contents of the maintenance record book in the record book storage unit 16.

[0030] When the transmission / reception control unit 11a receives a request for a questionnaire from the contractor's terminal device 3, the questionnaire control unit 11e controls the transmission / reception control unit 11a to refer to the questionnaire information storage unit 18, read out display data related to the questionnaire, and transmit the data to the contractor's terminal device 3 via the transmission / reception control unit 11a. Furthermore, when the transmission / reception control unit 11a receives a response to the questionnaire from the contractor, the questionnaire information is stored in the questionnaire storage unit 18. The management unit 11c then updates the contents of the maintenance record book so that the questionnaire information is reflected in the maintenance record book. This questionnaire information naturally includes matters to be handed over and matters to be taken over.

[0031] The main control unit 11f periodically refers to the record book storage unit 16 to manage deadlines for self-maintenance and regular maintenance, and when it confirms that due maintenance has arrived, it functions as a deadline management unit that sends e-mails and the like related to maintenance recommendations to the user's terminal device 2 and the like via the transmission / reception control unit 11a. Furthermore, the main control unit 11f also functions as an evaluation unit that evaluates real estate properties based on the maintenance record book. Various evaluation methods can be adopted, but for example, a weight may be assigned to each maintenance item, and the score of the real estate property may be calculated by adding points using the weighting, and the rank of the real estate property may be determined based on the score.

[0032] 3 shows the configuration of a terminal device in a maintenance record management system according to an embodiment of the present invention. Here, the configuration of a user's terminal device 2 is shown, but the contractor's terminal device 3 has a similar configuration.

[0033] As shown in the figure, the terminal device 2 (3) has a control unit 21, a communication unit 22, an imaging unit 23, an operation unit 24, a display unit 25, and a storage unit 26. The units 21 to 26 are connected to each other via a bus line 27 so as to be able to communicate with each other. The communication unit 22 is realized, for example, by a NIC or the like, and is a communication interface that is connected to a communication network 4 such as the Internet by wire or wirelessly and communicates with the server device 1 or the like. The imaging unit 23 takes videos, still images, and the like in a maintenance area of ​​a real estate property or the like. The operation unit 24 is realized by a mouse, a keyboard, and the like, and accepts various operation inputs by a user. The display unit 25 is realized by a liquid crystal display or the like, and performs various displays. The operation unit 24 and the display unit 25 may be integrated into a touch panel. The storage unit 26 is realized, for example, by a semiconductor memory element such as a RAM or a flash memory, a HDD, or an optical disk device, and stores a program executed by the control unit 21.

[0034] The control unit 21 is realized by a CPU, an MPU, or the like, and may be configured by an integrated circuit such as an ASIC or an FPGA. The control unit 21 reads and executes a program stored in the storage unit 26, thereby functioning as a transmission / reception control unit 21a, a viewing unit 21b, and a code processing unit 21c. More specifically, the transmission / reception control unit 21a functions as a receiving unit that receives e-mails and display data from the server device 1, and a transmitting unit that transmits various requests and survey information (answers) to the server device 1. The viewing unit 21b performs various displays on the display unit 25 based on display data in HTML format or the like sent from the server device 1. The code processing unit 21c processes the two-dimensional code captured by the imaging unit 23, and generates various requests to be transmitted to the server device 1.

[0035] Hereinafter, a processing procedure for recommending maintenance by the maintenance record book management system according to the embodiment of the present invention will be described with reference to the flowchart of FIG.

[0036] In the server device 1, the main control unit 11f refers to the maintenance record book in the record book storage unit 16 to confirm the self-maintenance item and the next recommended implementation time, and when it detects that it is a predetermined number of days before that time (S1), it sends an email related to a maintenance proposal to the user's terminal device 2 via the transmission / reception control unit 11a (S2). In the user's terminal device 2, the transmission / reception control unit 21a receives the email, and the viewing unit 21b displays the contents of the email on the display unit 25 (S3). Then, in the user's terminal device 2, when a response is input by operating the operation unit 24, the transmission / reception control unit 21a sends the response to the server device 1 (S4).

[0037] In the server device 1, when the transmission / reception control unit 11a receives a response from the user's terminal device 2 (S5), the main control unit 11f transmits a guide email to the user's terminal device 2 via the transmission / reception control unit 11a (S6), such as a message indicating that navigation through the user's self-maintenance work is possible. In the user's terminal device 2, when the transmission / reception control unit 21a receives the guide email, the viewing unit 21b displays the contents of the guide email on the display unit 25 (S7). This guide email explains that, for example, by capturing an image of a two-dimensional code attached to each piece of equipment with a camera, text data explaining the work content and work procedures of the self-maintenance related to the equipment, and image data such as video and still images can be obtained.

[0038] Next, a process procedure for navigating self-maintenance using the maintenance record book management system according to the embodiment of the present invention will be described with reference to the flowchart of FIG.

[0039] When the imaging unit 23 of the user's terminal device 2 captures an image of a two-dimensional code previously affixed to equipment or the like on which self-maintenance is to be performed (S11), the code processing unit 21c processes the two-dimensional code to generate a navigation request, and the transmission / reception control unit 21a transmits the request for navigation of the self-maintenance to the server device 1 (S12). When the transmission / reception control unit 11a of the server device 1 receives this request (S13), the navigation unit 11b reads out navigation information from the navigation information storage unit 17, and the transmission / reception control unit 11a transmits the navigation information to the user's terminal device 2 (S14). This navigation information includes text data explaining the implementation content and procedure of the self-maintenance, as well as image data such as videos and still images.

[0040] In the user's terminal device 2, when the transmission / reception control unit 21a receives the navigation information, the viewing unit 21b displays the navigation information on the display unit 25 (S15). This display enables the user to check the work content and procedures related to self-maintenance.

[0041] In this way, when the work relating to self-maintenance is completed and the transmission / reception control unit 21a of the user's terminal device transmits a completion notification (S16), the transmission / reception control unit 11a in the server device 1 receives the completion notification (S17), and the management unit 11c updates the contents of the maintenance record book in the record book storage unit 16 (S18). For example, the implementation time and implementation contents corresponding to the self-maintenance items that have been performed are added or updated.

[0042] Next, a process procedure for recommending maintenance in relation to the selection of a contractor to be commissioned with regular maintenance according to an embodiment of the present invention will be described with reference to the flowchart of FIG.

[0043] In the server device 1, the contractor selection unit 11d refers to the contractor information in the contractor information storage unit 15 and the maintenance record book in the record book storage unit 16 to select a contractor suitable for regular maintenance (S21). For example, if the maintenance record book records the contractor who was previously in charge of regular maintenance, that contractor can be given priority, or if there is a record of that contractor as a subcontractor of a real estate company, that contractor can be selected.

[0044] Next, in the server device 1, the main control unit 11f sends an e-mail to the selected contractor to confirm whether or not they will undertake the regular maintenance (S22).

[0045] In the contractor's terminal device 3, the transmission / reception control unit 21a receives this e-mail and displays its contents on the display unit 25 under the control of the viewing unit 21b (S23). Then, in the contractor's terminal device 3, when a response (whether or not to accept the order, etc.) is input by operating the operation unit 24, the response is transmitted to the server device 1 under the control of the transmission / reception control unit 21a (S24). In the server device 1, when the transmission / reception control unit 11a receives this response (S25), the management unit 11c updates the contents of the maintenance record book in the record book storage unit 16 (S26).

[0046] Next, with reference to the flowchart of FIG. 7, a process procedure for navigating regular maintenance by a contractor using the maintenance record management system according to the embodiment of the present invention and updating the record will be described.

[0047] In the contractor's terminal device 3, the transmission / reception control unit 21a transmits a request for navigation of regular maintenance to the server device 1 (S31). In the server device 1, when the transmission / reception control unit 11a receives this navigation request (S32), the navigation unit 11b reads out navigation information from the navigation information storage unit 17, and the transmission / reception control unit 11a transmits the navigation information to the contractor's terminal device 3 (S33). This navigation information includes text data explaining the implementation details of the regular maintenance, matters to be handed over, and image data such as videos and still images.

[0048] In the contractor's terminal device 3, when the transmission / reception control unit 21a receives the navigation information, the viewing unit 21b displays the navigation information on the display unit 25 (S34). This display enables the contractor to check the work content and the like relating to regular maintenance.

[0049] In this way, when the work related to the regular maintenance is completed and the transmission / reception control unit 21a of the contractor's terminal device 3 transmits a completion notification (S35), the transmission / reception control unit 11a in the server device 1 receives the completion notification (S36), and the management unit 11c updates the contents of the maintenance record book in the record book storage unit 16 (S37). For example, the implementation time, implementation contents, etc. corresponding to the performed regular maintenance items are added or updated.

[0050] Next, when the two-dimensional code related to the survey is imaged by the imaging unit 23 in the agent's terminal device 3, the code processing unit 21c processes the two-dimensional code and generates a request to conduct the survey, and the transmission / reception control unit 21a transmits the request to conduct the survey to the server device 1 (S38). In the server device 1, when the transmission / reception control unit 11a receives this request (S39), the survey control unit 11e reads out the survey information from the survey information storage unit 18, and the transmission / reception control unit 11a transmits the survey information to the agent's terminal device 3 (S40). This survey information includes display data related to the survey, etc.

[0051] In the agent's terminal device 3, when the transmission / reception control unit 21a receives the survey information, the viewing unit 21b displays the survey information on the display unit 25 (S41). This display enables the agent to check the survey contents and input a response.

[0052] In this way, when the answers to the questionnaire are input and the transmission / reception control unit 21a of the contractor's terminal device 3 transmits the answers (S42), the transmission / reception control unit 11a in the server device 1 receives the answers (S43), the questionnaire control unit 11e stores the questionnaire information in the questionnaire information storage unit 18, and the management unit 11c reflects the contents of the questionnaire in the maintenance record book in the record book storage unit 16 (S44). For example, if the questionnaire information includes information to be handed over as text data, the information to be handed over will be added as a corresponding maintenance item in the maintenance record book.

[0053] Next, an example of the display of the maintenance record book will be shown and described with reference to FIG.

[0054] As shown in the figure, the confirmation screen of the maintenance record book displays the implementation status of self-maintenance, the implementation status of regular maintenance / regular inspections and checks by contractors, and the implementation status of legal inspections and checks (defect warranty inspection (Ministry of Land, Infrastructure, Transport and Tourism) / regular inspections and checks specific to house manufacturers). The implementation status of these self-maintenances is displayed as the item (ID) and its contents, the previous implementation article, the implementation contents, the next implementation time, the status, and the importance of each item. The implementation status of regular maintenance is displayed as the item (ID) and its contents, the previous implementation article, the implementation contents, the next implementation time, the status, the contractor in charge, and the importance of each item. And the implementation status of legal inspections and checks is displayed as the item (ID) and its contents, the previous implementation article, the implementation contents, the next implementation time, the status, and the importance of each item. For the implementation contents, if you select the Details button, a pop-up will appear and you can check the implementation history (text, images, etc. related to the implementation contents) in detail.

[0055] The main control unit 11f of the server device 1 functions as an evaluation unit, and can weight and add the scores of each item based on the importance assigned to each item, to perform evaluations of self-maintenance and regular maintenance, as well as an overall evaluation taking these into account.

[0056] As described above, according to an embodiment of the present invention, a server device 1 that communicates with a user's terminal device is provided, the server device having a receiving unit 11a that receives a navigation request related to self-maintenance from the user's terminal device 2, a memory unit 13 that stores at least navigation information and a maintenance record book, a navigation unit 11b that reads out the navigation information in the memory unit 13 and performs navigation related to self-maintenance work for the user's terminal device 2, a transmitting unit 11a that transmits the navigation information to the user's terminal device 2, and a management unit 11c that updates the contents of the maintenance record book in the memory unit 13 when the receiving unit 11a receives a notification related to the completion of self-maintenance from the user's terminal device 2, and in which information related to self-maintenance and information on regular maintenance by a contractor are recorded together in the maintenance record book.

[0057] The system may further include a deadline management section 11f that, when it detects that a predetermined number of days remain until the next self-maintenance is to be performed based on the maintenance log, transmits a self-maintenance notification to the user's terminal device.

[0058] Therefore, by accurately guiding the user of the real estate property in performing self-maintenance work, and by outputting and managing the self-maintenance details and the details of regular maintenance performed by a contractor together in a maintenance record book, it is possible to accurately evaluate the value of the real estate property.

[0059] Although the embodiment of the present invention has been described above, the present invention is not limited to this, and various improvements and modifications are possible without departing from the spirit of the present invention. For example, the maintenance record book is merely an example, and various other information may be presented together. [Explanation of symbols]

[0060] 1...server device, 2...user's terminal device, 3...vendor's terminal device, 4...communication network, 11...control unit, 11a...transmission / reception control unit, 11b...navigation unit, 11c...management unit, 11d...vendor selection unit, 11e...survey control unit, 11f...main control unit, 12...communication unit, 13...memory unit, 14...user information memory unit, 15...vendor information memory unit, 16...record book memory unit, 17...navigation information memory unit, 18...survey information memory unit, 21...control unit, 21a...transmission / reception control unit, 21b...viewing unit, 21c...code processing unit, 22...communication unit, 23...imaging unit, 24...operation unit, 25...display unit, 26...memory unit, 27...bus line.

Claims

1. A server device that communicates with a user's terminal device, a receiving unit that receives a request for navigation related to self-maintenance from the user's terminal device; A storage unit that stores at least navigation information and a maintenance record book; a navigation unit that reads out the navigation information from the storage unit and executes navigation related to a self-maintenance task for the user's terminal device; a transmitting unit that transmits the navigation information to a terminal device of the user; a management unit that updates the contents of the maintenance record book in the storage unit when the receiving unit receives a notification related to the completion of self-maintenance from the user's terminal device, The maintenance record book records information related to the self-maintenance, as well as information on regular maintenance, regular inspections, and regular checks performed by contractors. Server device.

2. The device further includes a deadline management unit that, when it is detected based on the maintenance record book that a predetermined number of days remain until the next self-maintenance is to be performed, transmits a notification to the user's terminal device recommending the user to perform self-maintenance. The server device according to claim 1 .

3. A maintenance record management system comprising a user terminal device and a server device, The user's terminal device a transmission unit that transmits a request related to self-maintenance to the server device; A receiving unit that receives display data from the server device; a display unit that performs display based on display data from the server device; having The server device includes: a receiving unit for receiving the request from the user's terminal device; A storage unit that stores at least navigation information and a maintenance record book; a navigation unit that reads out the navigation information from the storage unit and executes navigation related to a self-maintenance task for the user's terminal device; a transmitting unit that transmits the navigation information to a terminal device of the user; a management unit that updates the contents of the maintenance record book in the storage unit when the receiving unit receives a notification related to the completion of self-maintenance from the user's terminal device, The maintenance record book records information related to the self-maintenance, as well as information on regular maintenance, regular inspections, and regular checks performed by contractors. Maintenance record book management system.

4. The server device further includes a deadline management unit that, when detecting based on the maintenance log that it is a predetermined number of days before the next self-maintenance is to be performed, transmits a guide recommending self-maintenance to the user's terminal device. The maintenance record management system according to claim 2 .

5. A method for managing a maintenance log by a server device that communicates with a user's terminal device, comprising: a receiving unit receiving a request for navigation related to self-maintenance from the user's terminal device; The storage unit stores at least navigation information and a maintenance record book; a navigation unit reading out the navigation information from the storage unit and executing navigation relating to a self-maintenance task on the user's terminal device; A transmission unit transmits the navigation information to a terminal device of the user; When the receiving unit receives a notification regarding completion of self-maintenance from the user's terminal device, the management unit updates the contents of the maintenance record book in the storage unit; The maintenance record book records information related to the self-maintenance, as well as information on regular maintenance, regular inspections, and regular checks performed by contractors. How to manage maintenance records.

6. When the deadline management unit detects based on the maintenance record book that it is a predetermined number of days before the next self-maintenance is due to be performed, it transmits a guide recommending self-maintenance to the user's terminal device. The maintenance record management method according to claim 5.

7. A program executed by a server device that communicates with a user's terminal device, The server device, a receiving unit for receiving a request for navigation related to self-maintenance from the user's terminal device; a navigation unit that reads out navigation information from a storage unit and executes navigation related to self-maintenance work on the user's terminal device; a transmitter for transmitting the navigation information to a terminal device of the user; and when the receiving unit receives a notification regarding completion of self-maintenance from the user's terminal device, the receiving unit functions as a management unit that updates the contents of the maintenance record book in the storage unit; The maintenance record book records information related to the self-maintenance, as well as information on regular maintenance, regular inspections, and regular checks performed by contractors. program.

8. When it is detected based on the maintenance record book that a predetermined number of days remain until the next self-maintenance is to be performed, the device further functions as a deadline management unit that transmits a guide to the user's terminal device recommending self-maintenance. The program according to claim 7.

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