Information processing device, information processing method, and program

Abstract

To provide a pharmacist other than those who prepare a medicine with an opportunity of guiding administration of medicine on-line.SOLUTION: An on-line medicine administration guidance request section 52 transmits information pertaining to a request for guidance of administration of medicine on-line including information for identifying a predetermined prescription medicine based on a predetermined prescription to a pharmacist terminal 4-1 of a predetermined pharmacist as medicine administration guidance request information. An on-line medicine administration guidance enabling section 54 enables communication between the pharmacist terminal 4-1 of a predetermined pharmacist and a patient terminal 3 of a patient who receives medicine administration guidance on-line upon receipt of information regarding acceptance of a request for medicine administration guidance on-line. A delivery arrangement section 56 arranges delivery of a predetermined prescription medicine upon receipt of information on completion of each of on-line medicine administration guidance of the predetermined prescription medicine and preparation of medicine of the predetermined prescription medicine.SELECTED DRAWING: Figure 4

Description

[Technical field]

[0001] The present invention relates to an information processing device, an information processing method, and a program. [Background technology]

[0002] Conventionally, there is technology in which a pharmacist who dispenses a medicine waits in advance and sits at the medication instruction table for the mobile patient, explaining the efficacy, usage, and dosage of the dispensed medicine in front of the mobile patient (see, for example, Patent Document 1). [Prior art documents] [Patent documents]

[0003] [Patent Document 1] JP 2003-04764 A Summary of the Invention [Problem to be solved by the invention]

[0004] However, in recent years, there has been a demand for technology that can provide pharmacists other than the one who dispensed the medication with the opportunity to provide online medication instructions, but conventional technology, including the technology in Patent Document 1, is unable to adequately meet this demand.

[0005] The present invention has been made in consideration of the above circumstances, and aims to provide an opportunity for online medication instructions to pharmacists other than the one who dispensed the medication. [Means for solving the problem]

[0006] In order to achieve the above object, an information processing device according to one aspect of the present invention comprises: an online medication instruction request means for transmitting information related to an online medication instruction request, including information specifying a prescribed prescription drug based on a prescribed prescription, to a terminal of a prescribed pharmacist as medication instruction request information; an online medication instruction enabling means for enabling communication between the terminal of the predetermined pharmacist and a terminal of a patient who is to receive the online medication instruction in response to receiving information indicating that the request for the online medication instruction is accepted; a delivery arrangement means for executing control to arrange for delivery of the prescribed prescription drug in response to acquisition of information indicating that the online medication instruction for the prescribed prescription drug and the dispensing of the prescribed prescription drug have been completed; Equipped with.

[0007] An information processing method and a program according to one aspect of the present invention are a method and a program corresponding to an information processing device according to one aspect of the present invention. Effect of the Invention

[0008] According to the present invention, it becomes possible to provide an opportunity for online medication instruction to a pharmacist other than the one who dispensed the medication. [Brief description of the drawings]

[0009] [Figure 1] FIG. 1 is a diagram showing an overview of a service that can be realized by an information processing system to which a server according to an embodiment of the information processing device of the present invention is applied. [Diagram 2] 1 is a diagram illustrating an example of a configuration of an information processing system to which a server according to an embodiment of the information processing device of the present invention is applied. [Diagram 3] 3 is a block diagram showing an example of a hardware configuration of a server in the information processing system of FIG. 2. [Figure 4] 4 is a functional block diagram showing an example of a functional configuration of a server in FIG. 3 that constitutes the information processing system in FIG. 2. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0010] Hereinafter, an embodiment of the present invention will be described with reference to the drawings.

[0011] First, referring to FIG. 1, an overview of a service (hereinafter referred to as "this service") that can be realized by an information processing system (see FIG. 2 described later) to which a server according to one embodiment of an information processing device of the present invention is applied will be described. FIG. 1 is a diagram showing an overview of the present service that can be realized by an information processing system to which a server according to an embodiment of the information processing device of the present invention is applied.

[0012] This service provides pharmacists other than the one who dispensed the medication with the opportunity to provide online medication instructions. In the following, pharmacist M1 who was provided with the opportunity for medication instructions as shown in Figure 1 will be referred to as the "medication instruction pharmacist M1," and pharmacist M2 who dispensed the medication will be referred to as the "dispensing pharmacist M2."

[0013] Specifically, for example, FIG. 1 shows an example in which, in step S1, patient K uses his / her own terminal 3 (hereinafter referred to as "patient terminal 3") to undergo an online consultation with doctor D and is issued a specified prescription including prescription instructions for drugs A and B. That is, in step S1 of the example of FIG. 1, the server 1 acquires a predetermined prescription from the terminal 2 of doctor D (hereinafter, referred to as the "doctor terminal 2").

[0014] In step S2, the server 1 managed by the provider S of this service (hereinafter referred to as "service provider S") transmits information related to a request for online medication instructions (hereinafter referred to as "medication instructions request information"), including information identifying specified prescription drugs based on a specified prescription (drugs A and B in the example of Figure 1), to the terminal 4-1 of the medication instructions pharmacist M1 (hereinafter referred to as "pharmacist terminal 4-1").

[0015] In step S3, the server 1 receives information from the pharmacist terminal 4-1 of the medication instruction pharmacist M1 indicating that the request for online medication instruction has been accepted. In step S4, in response to receiving the information, the server 1 enables communication with the patient terminal 3 of the patient K who is to receive online medication instruction. Thereby, the medication instruction pharmacist M1 can use the pharmacist terminal 4-1 to provide medication instruction to the patient K online. In other words, the patient K can receive medication instruction from the medication instruction pharmacist M1 online using the patient terminal 3. When medication instruction pharmacist M1 completes the online medication instruction, he / she transmits information to that effect to server 1 using pharmacist terminal 4-1.

[0016] Meanwhile, dispensing pharmacist M2 receives the specified prescription using his / her own terminal 4-2 (hereinafter referred to as "pharmacist terminal 4-2") and dispenses the specified prescribed drugs (drugs A and B in the example of Figure 1) based on the specified prescription. When dispensing of the prescribed drug is completed, dispensing pharmacist M2 transmits information to that effect to server 1 using pharmacist terminal 4-2.

[0017] In step S5, the server 1 executes control to arrange for delivery of the prescription drug in response to acquiring information indicating that the online medication instruction for the prescription drug and the dispensing of the prescription drug have each been completed.

[0018] In this way, it becomes possible to provide an opportunity for medication instruction to a medication instruction pharmacist M1 other than a dispensing pharmacist M2 to provide medication instruction online.

[0019] In this service, although not shown in FIG. 1, the server 1 may preferentially transmit medication instruction request information to pharmacists who have provided medication instruction in the past. That is, the server 1 can transmit medication instruction request information to a specific pharmacist who has experience in providing medication instruction for a specific prescription drug, with priority given to the medication instruction pharmacist M1. This allows a pharmacist who has experience in providing medication instructions for the prescribed drug in question to reliably provide medication instructions as the medication instruction pharmacist M1.

[0020] In addition, with this service, although not shown in Figure 1, the patient K can indicate in the questionnaire or other document sent from the patient terminal 3 to the server 1 that he or she wishes to specify an online medication instruction pharmacist M1. That is, the server 1 can receive, from the patient terminal 3, an input from the patient K of the designated pharmacist from whom he / she wishes to receive online medication instruction. That is, the server 1 can transmit medication instruction request information to a pharmacist designated by the patient D, with priority as the medication instruction pharmacist M1. This makes it possible for patient K's nomination to motivate pharmacist M1, who provides online medication instructions.

[0021] In addition, in this service, although not shown in Figure 1, the server 1 can prioritize a pharmacist who is highly rated by patients (e.g., based on word of mouth, proficiency (pharmacists with a large number of past cases)) as the medication instruction pharmacist M1 and send medication instruction request information. In other words, based on patient evaluation information of multiple pharmacists who provide online medication instructions for a specified prescription drug, server 1 can send medication instruction request information preferentially to a pharmacist who has a high patient evaluation among the multiple pharmacists. Such priority requests based on patient evaluations can motivate pharmacist M1, who provides online medication instructions.

[0022] In addition, in this service, although not shown in FIG. 1, the server 1 can request an appropriate pharmacist to become the online medication instruction pharmacist M1 depending on the difficulty of the prescription. For example, the difficulty level is high for new drugs for which it is difficult to confirm drug interactions. Also, for example, the difficulty level is high for prescriptions from medical institutions other than a specific medical institution (located near a pharmacy) (where the medical department is different and drug interactions may be unknown). That is, the server 1 can determine the medication instruction pharmacist M1 from among a plurality of pharmacists based on the difficulty level information for a given prescription and the skill information of each of the plurality of pharmacists. In this way, it becomes possible to assign a pharmacist with appropriate skills depending on the difficulty of the prescription (the difficulty of providing online medication instructions) as the medication instruction pharmacist M1.

[0023] In addition, with this service, although not shown in Figure 1, requests to become online medication instruction pharmacist M1 can be directed to an appropriate pharmacist (for example, a pharmacist who is available) by utilizing idle time (basically the person with the longest idle time, but also taking into consideration proficiency and difficulty level). That is, the server 1 can prioritize a pharmacist who has had the longest idle time among the multiple pharmacists based on the idle time of each of the multiple pharmacists, and determine him / her as the medication instruction pharmacist M1. In this way, it becomes possible to provide opportunities for online medication instructions as fairly as possible, taking into account pharmacists' idle time.

[0024] In addition, although not shown in Figure 1, this service may obtain information from each of multiple pharmacists' terminals indicating a desire to provide online medication instructions (specifying the medical department and medication). That is, the server 1 can receive information indicating a desire to receive online medication instruction, including information specifying a medical department or a prescribed drug, from the terminals of each of a plurality of pharmacists. Then, based on the information from each of the multiple pharmacists, the server 1 can determine, from among the multiple pharmacists, a medication instruction pharmacist M1 to which information related to a request for online medication instruction will be sent. This will allow pharmacists to provide patients with the opportunity to receive medication instructions online, while also reflecting their own wishes.

[0025] Next, with reference to FIG. 2, a description will be given of the configuration of an information processing system that realizes the provision of the above-mentioned service, that is, an information processing system to which a server according to an embodiment of an information processing device of the present invention is applied. FIG. 2 is a diagram showing an example of the configuration of an information processing system to which a server according to an embodiment of the information processing device of the present invention is applied.

[0026] The information processing system shown in FIG. 2 is configured to include a server 1, a doctor terminal 2, a patient terminal 3, and pharmacist terminals 4-1 and 4-2. The server 1, the doctor terminal 2, the patient terminal 3, and the pharmacist terminals 4-1 and 4-2 are connected to each other via a network N such as the Internet.

[0027] The server 1 is an information processing device managed by a service provider S of this service (FIG. 1). The server 1 executes various processes for realizing this service while appropriately communicating with a doctor terminal 2, a patient terminal 3, and pharmacist terminals 4-1 and 4-2. The doctor terminal 2 is an information processing device operated by the doctor D, and is configured with a smartphone, a tablet, a personal computer, or the like. The patient terminal 3 is an information processing device managed by the patient K, and is configured with a smartphone, a tablet, a personal computer, or the like. The pharmacist terminal 4-1 is an information processing device managed by the medication instruction pharmacist M1, and is configured with a smartphone, a tablet, a personal computer, or the like. The pharmacist terminal 4-2 is an information processing device managed by the dispensing pharmacist M2, and is configured with a smartphone, a tablet, a personal computer, or the like.

[0028] FIG. 3 is a block diagram showing an example of a hardware configuration of a server in the information processing system shown in FIG.

[0029] The server 1 includes a CPU (Central Processing Unit) 11, a ROM (Read Only Memory) 12, a RAM (Random Access Memory) 13, a bus 14, an input / output interface 15, an input unit 16, an output unit 17, a memory unit 18, a communication unit 19, and a drive 20.

[0030] The CPU 11 executes various processes according to a program recorded in the ROM 12 or a program loaded from the storage unit 18 into the RAM 13 . The RAM 13 also stores data and the like necessary for the CPU 11 to execute various processes.

[0031] The CPU 11, ROM 12, and RAM 13 are connected to one another via a bus 14. An input / output interface 15 is also connected to this bus 14. An input unit 16, an output unit 17, a storage unit 18, a communication unit 19, and a drive 20 are connected to the input / output interface 15.

[0032] The input unit 16 is configured with, for example, a keyboard and is used to input various information. The output unit 17 is configured with a display such as a liquid crystal display, a speaker, and the like, and outputs various information as images and sounds. The storage unit 18 is configured with a dynamic random access memory (DRAM) or the like, and stores various data. The communication unit 19 communicates with other devices (for example, the doctor terminal 2, the patient terminal 3, and the pharmacist terminals 4-1 and 4-2 in FIG. 2) via a network N including the Internet.

[0033] Removable media 30, such as a magnetic disk, an optical disk, a magneto-optical disk, or a semiconductor memory, is appropriately loaded into the drive 20. A program read from the removable media 30 by the drive 20 is installed in the storage unit 18 as necessary. Furthermore, the removable medium 30 can also store various data stored in the storage unit 18 in the same manner as the storage unit 18 .

[0034] Although not shown, the doctor terminal 2, the patient terminal 3, and the pharmacist terminals 4-1 and 4-2 in Fig. 2 can also have a configuration basically similar to the hardware configuration shown in Fig. 3. Therefore, the description of the hardware configuration of the doctor terminal 2, the patient terminal 3, and the pharmacist terminals 4-1 and 4-2 will be omitted.

[0035] 1 can be executed by cooperation of various hardware and software constituting the information processing system of FIG. 2 including the server 1 of FIG.

[0036] FIG. 4 is a functional block diagram showing an example of a functional configuration of the server of FIG. 3 in the information processing system of FIG.

[0037] As shown in FIG. 4, the CPU 11 of the server 1 functions as follows: a prescription information acquisition unit 51, an online medication instruction request unit 52, an online medication instruction implementation request acceptance unit 53, an online medication instruction enabling unit 54, a pharmacist designation unit 55, and a delivery arrangement unit 56. In addition, in one area of ​​the storage unit 18 of the server 1, a prescription information DB71, a pharmacist information DB72, a pharmacist appointment information DB73, and a prescription drug delivery information DB74 are provided.

[0038] The prescription information acquisition unit 51 acquires information indicating a prescribed prescription for a patient K issued by a doctor D from the doctor terminal 2 as prescription information, and stores the information in the prescription information DB 71.

[0039] The online medication instruction request unit 52 extracts prescription information from the prescription information DB 71, and generates information related to a request for online medication instruction, including information for identifying prescribed prescription drugs (drugs A and B in the example of FIG. 1) based on a prescribed prescription, as medication instruction request information using the prescription information, and transmits the information to the pharmacist terminal 4-1 of the medication instruction pharmacist M1. The medication instruction request information is stored in the pharmacist designation information DB 73 as pharmacist designation information together with information on the medication instruction pharmacist M1.

[0040] When the online medication instruction request acceptance unit 53 receives information from the pharmacist terminal 4-1 of medication instruction pharmacist M1 indicating that a request for online medication instruction has been accepted (hereinafter referred to as "acceptance information"), it compares the acceptance information with the pharmacist designation information, and if there are no problems, it decides that medication instruction pharmacist M1 will implement the online medication instruction. Upon receiving acceptance information from medication instruction pharmacist M1 (a decision has been made to provide online medication instructions by said medication instruction pharmacist M1), online medication instruction enabling unit 54 enables communication between pharmacist terminal 4-1 of said medication instruction pharmacist M1 and patient terminal 3 of patient K who is receiving online medication instructions.

[0041] Thereby, the medication instruction pharmacist M1 can use the pharmacist terminal 4-1 to provide medication instruction to the patient K online. In other words, the patient K can receive medication instruction from the medication instruction pharmacist M1 online using the patient terminal 3. When medication instruction pharmacist M1 completes the online medication instruction, he / she transmits information to that effect to server 1 using pharmacist terminal 4-1.

[0042] Meanwhile, dispensing pharmacist M2 receives prescription information from server 1 using pharmacist terminal 4-2, and dispenses the specified prescribed drugs (drugs A and B in the example of Figure 1) based on the specified prescription identified by the prescription information. When dispensing pharmacist M2 has completed dispensing of the prescribed prescription drug, he / she transmits information to that effect to server 1 using pharmacist terminal 4-2.

[0043] The delivery arrangement unit 56 executes control to arrange delivery of the prescribed prescription drug in response to acquiring information that the online medication instruction for the prescribed prescription drug and the preparation of the prescribed prescription drug have been completed. Various information related to the arrangement of delivery of the prescribed prescription drug, including information that the online medication instruction for the prescribed prescription drug and the preparation of the prescribed prescription drug have been completed, is stored in the prescription drug delivery information DB 74.

[0044] In this way, it becomes possible to provide an opportunity for medication instruction to a medication instruction pharmacist M1 other than a dispensing pharmacist M2 to provide medication instruction online.

[0045] In the above description, it is assumed that there is one pharmacist who will be the medication instruction pharmacist M1, but in reality, there may be multiple pharmacists who will be the medication instruction pharmacist M1. In such a case, it is necessary to determine the medication instruction pharmacist M1 from among the multiple pharmacists using some method. Below, we will explain the functional configuration of the server 1 that can realize several examples of such methods.

[0046] For example, the online medication instruction request unit 52 can prioritize a specific pharmacist who has experience providing medication instructions for a specific prescription drug as medication instruction pharmacist M1, and send medication instruction request information to the pharmacist's terminal (in this example, the terminal is the pharmacist terminal 4-1). This allows a pharmacist who has experience in providing medication instructions for the prescribed drug in question to reliably provide medication instructions as the medication instruction pharmacist M1.

[0047] Furthermore, for example, the pharmacist designation unit 55 can receive, from the patient terminal 3, an input of a designation of a pharmacist from whom the patient wishes to receive online medication instruction. In this case, the online medication instruction request unit 52 can prioritize the pharmacist designated by patient D as medication instruction pharmacist M1 and send medication instruction request information to the pharmacist's terminal (in this example, the terminal is the pharmacist terminal 4-1). This makes it possible for patient K's nomination to motivate pharmacist M1, who provides online medication instructions.

[0048] Here, information on each of the multiple pharmacists who are candidates for medication instruction pharmacist M1 is stored in the pharmacist information DB 72. The information on a specific pharmacist among the multiple pharmacists includes not only information that can identify the specific pharmacist, but also the experience and evaluation of the specific pharmacist. This is because patient evaluation can be estimated from these experiences and evaluations. For example, patient evaluation can be estimated from evaluations such as word of mouth and experience such as proficiency (pharmacists with a large number of past cases). Therefore, information indicating the experience and evaluation of each of the multiple pharmacists among the information on each of the multiple pharmacists stored in the pharmacist information DB 72 can be said to be patient evaluation information of each of the multiple pharmacists. Therefore, for example, the online medication instruction request unit 52 extracts patient evaluation information of each of a plurality of pharmacists involved in online medication instructions for a specified prescription drug from the pharmacist information DB 72, and based on the patient evaluation information of each of the plurality of pharmacists, prioritizes one of the plurality of pharmacists with a high patient evaluation as medication instruction pharmacist M1, and sends medication instruction request information to that pharmacist's terminal (in this example, that terminal is the pharmacist terminal 4-1). Such priority requests based on patient evaluations can motivate pharmacist M1, who provides online medication instructions.

[0049] Also, for example, difficulty level information indicating the difficulty of a prescribed prescription is stored in the prescription information DB 71 as part of the information of the prescribed prescription. For example, a new drug for which it is difficult to confirm drug interactions has a high difficulty level. Also, for example, a prescription from a medical institution other than a specific medical institution (near a pharmacy) (where the medical specialty is different and drug interactions may be unknown) has a high difficulty level. Furthermore, skill information indicating the skills of pharmacists is stored in the pharmacist information DB 72 for each of a plurality of pharmacists. The online medication instruction request unit 52 extracts difficulty level information for a predetermined prescription from the prescription information DB 71 and also extracts skill information of each of a plurality of pharmacists from the pharmacist information DB 72 . The online medication instruction request unit 52 can determine a specific pharmacist from among the multiple pharmacists as the medication instruction pharmacist M1 based on difficulty information for a specific prescription and the skill information of each of the multiple pharmacists, and send medication instruction request information to the terminal of the specific pharmacist (in this example, the terminal is the pharmacist terminal 4-1). In this way, it becomes possible to assign a pharmacist with appropriate skills depending on the difficulty of the prescription (the difficulty of providing online medication instructions) as the medication instruction pharmacist M1.

[0050] Further, for example, the idle time of a pharmacist is stored in the pharmacist information DB 72 for each of a plurality of pharmacists. Therefore, the online medication instruction request unit 52 extracts the idle time of each of the multiple pharmacists from the pharmacist information DB 72, and based on the idle time of each of the multiple pharmacists, prioritizes the pharmacist with the longest idle time as the medication instruction pharmacist M1, and sends medication instruction request information to the pharmacist's terminal (in this example, the terminal is the pharmacist terminal 4-1). In this way, it is possible to provide an opportunity for online medication instruction as fairly as possible, taking into account the idle time of the pharmacist. In principle, the person with the longest idle time is selected, but it is also preferable to select the medication instruction pharmacist M1 taking into consideration the above-mentioned proficiency level and difficulty level.

[0051] For example, the online medication instruction request receiving unit 53 can receive information from each of multiple pharmacists' terminals indicating a desire to receive online medication instructions, including information identifying the medical department or prescribed drug. Then, based on the information from each of the multiple pharmacists, the online medication instruction request unit 52 can prioritize the pharmacist who has the longest idle time as medication instruction pharmacist M1, and send medication instruction request information to the pharmacist's terminal (in this example, the terminal is pharmacist terminal 4-1). This will allow pharmacists to provide patients with the opportunity to receive medication instructions online, while also reflecting their own wishes.

[0052] Although one embodiment of the present invention has been described above, the present invention is not limited to the above-described embodiment, and modifications, improvements, etc. within the scope that can achieve the object of the present invention are considered to be included in the present invention.

[0053] Furthermore, the system configuration shown in FIG. 2 and the hardware configuration of the server 1 shown in FIG. 3 are merely examples for achieving the object of the present invention, and are not particularly limited.

[0054] In addition, the functional block diagram shown in Fig. 4 is merely an example and is not particularly limited. In other words, it is sufficient that the information processing system in Fig. 2 is provided with a function capable of executing the above-mentioned various processes as a whole, and the functional blocks and databases used to realize this function are not particularly limited to the example in Fig. 4.

[0055] Furthermore, the locations of the functional blocks and databases are not limited to those shown in FIG. 4 and may be arbitrary. For example, at least a part of the functional blocks and databases arranged on the server 1 side may be provided on the doctor terminal 2 side, the patient terminal 3 side, the pharmacist terminals 4-1 and 4-2 side, or on another information processing device (not shown).

[0056] Furthermore, the above-described series of processes can be executed by hardware or software. Furthermore, one functional block may be configured as a single piece of hardware, a single piece of software, or a combination of both.

[0057] When the series of processes is executed by software, the program constituting the software is installed into a computer or the like from a network or a recording medium. The computer may be a computer implemented with dedicated hardware. Furthermore, the computer may be a computer capable of executing various functions by installing various programs thereon, such as a server, a general-purpose smartphone, or a personal computer.

[0058] A recording medium containing such a program may be composed not only of a removable medium (not shown) that is distributed separately from the device body in order to provide the program to the user, but also of a recording medium that is provided to the user in a pre-installed state in the device body.

[0059] In this specification, the steps of describing a program to be recorded on a recording medium include not only processes that are performed chronologically according to the order, but also processes that are not necessarily performed chronologically but are executed in parallel or individually.

[0060] In summary, it is sufficient for an information processing device to which the present invention is applied to have the following configuration, and various embodiments can be adopted. That is, an information processing device to which the present invention is applied (for example, the server 1 in FIG. 2 to FIG. 4) an online medication instruction request means (e.g., online medication instruction request unit 52 in FIG. 4) for transmitting information related to a request for online medication instruction, including information for identifying prescribed drugs (drugs A and B in the example of FIG. 1) based on a prescribed prescription, as medication instruction request information to a terminal (e.g., pharmacist terminal 4-1 in FIGS. 2 and 4) of a prescribed pharmacist (e.g., medication instruction pharmacist M1 in FIG. 1); an online medication instruction enabling means (e.g., online medication instruction enabling unit 54 in FIG. 4) that enables communication between the terminal (e.g., pharmacist terminal 4-1 in FIG. 4) of the specified pharmacist (e.g., medication instruction pharmacist M1 in FIG. 1) and a terminal (e.g., patient terminal 3 in FIG. 4) of a patient (e.g., patient K in FIG. 1) who is to receive the online medication instruction in response to receiving information that the request for online medication instruction is accepted; a delivery arrangement means (e.g., the delivery arrangement unit 56 in FIG. 4) that executes control to arrange delivery of the prescribed prescription drug in response to acquisition of information indicating that the online medication instruction for the prescribed prescription drug and the dispensing of the prescribed prescription drug have been completed; It will be enough to have this.

[0061] In this way, it becomes possible to provide an opportunity for medication instruction to a medication instruction pharmacist M1 other than a dispensing pharmacist M2 to provide medication instruction online.

[0062] Furthermore, the online medication instruction request means prioritizes a pharmacist who has experience in providing medication instruction for the prescribed prescription drug as the prescribed pharmacist (e.g., medication instruction pharmacist M1 in FIG. 1) and transmits the medication instruction request information to the terminal of the prescribed pharmacist (e.g., pharmacist terminal 4-1 in FIG. 4). It is possible.

[0063] This allows a pharmacist who has experience in providing medication instructions for the prescribed drug to reliably provide medication instructions as a designated pharmacist (eg, medication instruction pharmacist M1 in FIG. 1).

[0064] The system further includes a pharmacist designation unit (e.g., a pharmacist designation unit 55) that accepts an input of a designation of a pharmacist from whom the patient wishes to receive online medication instruction from the terminal (e.g., the patient terminal 3 in FIG. 4 ), The online medication instruction request means prioritizes a pharmacist designated by the patient as the predetermined pharmacist (e.g., medication instruction pharmacist M1 in FIG. 1 ) and transmits the medication instruction request information to the terminal of the predetermined pharmacist (e.g., pharmacist terminal 4-1 in FIG. 4 ). It is possible.

[0065] This makes it possible for a patient's nomination to motivate a specific pharmacist (for example, medication instruction pharmacist M1 in FIG. 1).

[0066] Furthermore, the online medication instruction request means prioritizes a pharmacist with a high patient evaluation among the multiple pharmacists as the predetermined pharmacist (e.g., medication instruction pharmacist M1 in FIG. 1) based on the patient evaluation information of each of the multiple pharmacists involved in online medication instruction for the predetermined prescription drug, and transmits the medication instruction request information to the terminal of the predetermined pharmacist (e.g., pharmacist terminal 4-1 in FIG. 4). It is possible.

[0067] Such priority requests based on patient evaluations can motivate pharmacist M1, who provides online medication instructions.

[0068] The online medication instruction request means determines the predetermined pharmacist (e.g., medication instruction pharmacist M1 in FIG. 1) from among the plurality of pharmacists based on the difficulty information for the predetermined prescription and the skill information of each of the plurality of pharmacists, and transmits the medication instruction request information to the terminal of the predetermined pharmacist (e.g., pharmacist terminal 4-1 in FIG. 4). It is possible.

[0069] In this way, it becomes possible to assign a pharmacist with appropriate skills depending on the difficulty of the prescription (the difficulty of providing online medication instructions) as a designated pharmacist (for example, medication instruction pharmacist M1 in Figure 4).

[0070] Furthermore, the online medication instruction request means prioritizes a pharmacist who has a long idle time among the multiple pharmacists as the predetermined pharmacist (e.g., medication instruction pharmacist M1 in FIG. 1) based on the idle time of each of the multiple pharmacists, and transmits the medication instruction request information to the terminal of the predetermined pharmacist (e.g., pharmacist terminal 4-1 in FIG. 4). It is possible.

[0071] In this way, it is possible to provide an opportunity for online medication instruction as fairly as possible, taking into account the idle time of the pharmacist. In principle, the person with the longest idle time is selected, but it is also preferable to determine the designated pharmacist (e.g., medication instruction pharmacist M1 in Figure 1) by taking into consideration the above-mentioned proficiency and difficulty.

[0072] The system further includes an online medication instruction implementation request receiving means (for example, the online medication instruction implementation request receiving unit 53 in FIG. 4) for receiving information indicating a request for online medication instruction implementation, including information specifying a medical department or a prescribed drug, from each of the terminals of the pharmacists, The online medication instruction request means, based on the information from each of the plurality of pharmacists, prioritizes a pharmacist who has a long idle time among the plurality of pharmacists as the predetermined pharmacist (e.g., medication instruction pharmacist M1 in FIG. 1) and transmits the medication instruction request information to the terminal of the predetermined pharmacist (e.g., pharmacist terminal 4-1 in FIG. 4). It is possible.

[0073] This will allow pharmacists to provide patients with the opportunity to receive medication instructions online, while also reflecting their own wishes. [Explanation of symbols]

[0074] 1 Server, 2 Doctor's terminal, 3 Patient's terminal, 4-1, 4-2 Pharmacist's terminal, 11 CPU, 12 ROM, 13 RAM, 14 Bus, 15 Input / output interface, 16 Input section, 17 Output section, 18 Memory section, 19 Communication section, 20 Drive, 30 Removable media, 51 Prescription information acquisition section, 52 ··Online medication instruction request department, 53··Online medication instruction request reception department, 54··Online medication instruction enabling department, 55··Pharmacist nomination department, 56··Delivery arrangement department, 71··Prescription information DB, 72··Pharmacist information DB, 73··Pharmacist nomination information DB, 74··Prescription drug delivery information DB, D··Doctor, K··Patient, M1··Medication instruction pharmacist, M2··Dispensing pharmacist

Claims

1. an online medication instruction request means for transmitting information related to an online medication instruction request, including information specifying a prescribed prescription drug based on a prescribed prescription, to a terminal of a prescribed pharmacist as medication instruction request information; an online medication instruction enabling means for enabling communication between the terminal of the predetermined pharmacist and a terminal of a patient who receives the online medication instruction in response to receiving information indicating that the request for the online medication instruction is accepted; a delivery arrangement means for executing control to arrange for delivery of the prescribed prescription drug in response to acquisition of information indicating that the online medication instruction for the prescribed prescription drug and the dispensing of the prescribed prescription drug have been completed; An information processing device comprising:

2. the online medication instruction request means prioritizes a pharmacist who has experience in providing medication instruction for the prescribed prescription drug as the prescribed pharmacist, and transmits the medication instruction request information to the terminal of the prescribed pharmacist. The information processing device according to claim 1 .

3. The device further includes a pharmacist designation means for receiving an input of a designation of a pharmacist from whom the patient wishes to receive online medication instruction from the terminal of the patient, the online medication instruction request means prioritizes the pharmacist designated by the patient as the predetermined pharmacist and transmits the medication instruction request information to the terminal of the predetermined pharmacist. The information processing device according to claim 1 .

4. the online medication instruction request means, based on patient evaluation information of each of a plurality of pharmacists involved in online medication instruction for the predetermined prescription drug, prioritizes a pharmacist with a high patient evaluation as the predetermined pharmacist among the plurality of pharmacists, and transmits the medication instruction request information to the terminal of the predetermined pharmacist. The information processing device according to claim 1 .

5. the online medication instruction request means determines the predetermined pharmacist from among the plurality of pharmacists based on difficulty information for the predetermined prescription and skill information of each of the plurality of pharmacists, and transmits the medication instruction request information to the terminal of the predetermined pharmacist. The information processing device according to claim 1 .

6. the online medication instruction request means prioritizes a pharmacist who has a long idle time among the plurality of pharmacists as the predetermined pharmacist based on the idle time of each of the plurality of pharmacists, and transmits the medication instruction request information to the terminal of the predetermined pharmacist. The information processing device according to claim 1 .

7. The method further includes an online medication instruction implementation request receiving means for receiving information indicating a request for online medication instruction implementation, including information identifying a medical department or a prescribed drug, from each of the terminals of the plurality of pharmacists, the online medication instruction request means, based on the information from each of the plurality of pharmacists, prioritizes a pharmacist who has a long idle time among the plurality of pharmacists as the predetermined pharmacist and transmits the medication instruction request information to the terminal of the predetermined pharmacist. The information processing device according to claim 1 .

8. An information processing method executed by an information processing device, an online medication instruction request step of transmitting information related to a request for online medication instruction, including information identifying a prescribed prescription drug based on a prescribed prescription, as medication instruction request information to a terminal of a prescribed pharmacist; an online medication instruction enabling step for enabling communication between the terminal of the predetermined pharmacist and a terminal of a patient who receives the online medication instruction in response to receiving information indicating that the request for the online medication instruction is accepted; a delivery arrangement step of executing control to arrange for delivery of the prescribed prescription drug in response to acquisition of information indicating that the online medication instruction for the prescribed prescription drug and the dispensing of the prescribed prescription drug have been completed; An information processing method comprising:

9. On the computer, an online medication instruction request step of transmitting information related to a request for online medication instruction, including information identifying a prescribed prescription drug based on a prescribed prescription, as medication instruction request information to a terminal of a prescribed pharmacist; an online medication instruction enabling step for enabling communication between the terminal of the predetermined pharmacist and a terminal of a patient who receives the online medication instruction in response to receiving information indicating that the request for the online medication instruction is accepted; a delivery arrangement step of executing control to arrange for delivery of the prescribed prescription drug in response to acquisition of information indicating that the online medication instruction for the prescribed prescription drug and the dispensing of the prescribed prescription drug have been completed; A program that executes control processing including:

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