Controller, management device, stocker system, and stocker

Abstract

To improve the convenience of a user.SOLUTION: A controller used for a stocker system having a stocker with a delivery storage includes: a usage prohibition reservation unit for reserving usage prohibition of a delivery storage when problem occurrence information indicating occurrence of a problem in the delivery storage in which items are delivered is acquired; and an information control unit for making the status information of the delivery storage in a usage prohibition state when a usage prohibition is reserved for the delivery storage from which items were taken out.SELECTED DRAWING: Figure 1

Description

[Technical field]

[0001] The present disclosure relates to a control device, a management device, a stocker system, and a stocker. [Background technology]

[0002] Conventionally, as this type of control device, one for use in a stocker having a delivery warehouse has been proposed (for example, see Patent Document 1). With this control device, a user goes to the stocker and operates a setting screen to input the period during which the delivery warehouse will be out of service. When the period during which the delivery warehouse will be out of service is input, this control device suspends the use of the delivery warehouse for the period during which the delivery warehouse will be out of service. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Patent Publication No. 2022-55929 Summary of the Invention [Problem to be solved by the invention]

[0004] However, with the above-mentioned control device, in order to stop using the delivery warehouse, the user must go to the stocker and operate the setting screen, which is time-consuming.

[0005] The control device, management device, stocker system, and stocker disclosed herein primarily aim to improve user convenience. [Means for solving the problem]

[0006] The control device, management device, stocker system, and stocker of the present disclosure employ the following means to achieve the above-mentioned main object.

[0007] The control device of the present disclosure includes: A control device for use in a stocker system including a stocker having a delivery warehouse, a use prohibition reservation unit that reserves the use prohibition of the delivery warehouse when problem occurrence information is acquired indicating that a problem has occurred in the delivery warehouse to which the goods are delivered; an information control unit that sets the status information of the delivery warehouse to a use-prohibited state when the use prohibition is reserved for the delivery warehouse from which the item is taken out; The gist of the invention is to provide the following:

[0008] The control device disclosed herein reserves the use of the delivery warehouse when it acquires problem occurrence information indicating that a problem has occurred in the delivery warehouse to which the goods are delivered, and sets the status information of the delivery warehouse to a use-prohibited state when a use prohibition is reserved for the delivery warehouse from which the goods are removed. With this control device, the status information of the delivery warehouse can be set to a use-prohibited state without the user having to go to the stocker. With this control device, it is possible to improve user convenience. [Brief description of the drawings]

[0009] [Figure 1] FIG. 1 is a schematic diagram of a configuration of a stocker system 10. [Diagram 2] 4 is a front view of the delivery warehouse 41 that houses the control device 50. FIG. [Diagram 3] 2 is a block diagram showing electrical connections in the stocker system 10. FIG. [Figure 4] FIG. 13 is an explanatory diagram showing an example of delivery warehouse information 54a. [Diagram 5] FIG. 11 is an explanatory diagram showing an example of stocker information 34a. [Figure 6] 13 is a flowchart illustrating an example of a stocker process. [Figure 7] 13 is a flowchart showing an example of a delivery process. [Figure 8] 13 is a flowchart showing an example of a prohibited use reservation process. [Figure 9] FIG. 11 is an explanatory diagram showing an example of stocker information 34a. [Figure 10] 13 is a flowchart showing an example of a reception completion process. [Figure 11]FIG. 13 is an explanatory diagram showing an example of delivery warehouse information 54a. [Figure 12] FIG. 13 is an explanatory diagram showing an example of a problem solving input screen Sc2. [Figure 13] FIG. 13 is an explanatory diagram showing an example of delivery warehouse information 54a. [Figure 14] 13 is a flowchart showing an example of a problem solving process. [Figure 15] FIG. 11 is an explanatory diagram showing an example of stocker information 34a. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0010] An embodiment of the present disclosure will be described with reference to the drawings. FIG. 1 is a schematic configuration diagram of a stocker system 10. FIG. 2 is a front view of a delivery warehouse 41 that houses a control device 50. FIG. 3 is a block diagram showing electrical connections in the stocker system 10. FIG. 4 is an explanatory diagram showing an example of delivery warehouse information 54a. FIG. 5 is an explanatory diagram showing an example of stocker information 34a. In this embodiment, the directions shown in FIG. 2 are left-right and up-down directions, and the direction perpendicular to the left-right and up-down directions shown in FIG. 2 is the front-rear direction.

[0011] 1, the stocker system 10 includes a sales management system 20, a plurality of stockers 40 (stockers 40A to 40C), and a stocker management device 30 that manages the stockers 40. The sales management device 22, the stockers 40, and the stocker management device 30 are connected to a network 13 such as the Internet.

[0012] The sales management system 20 is a system managed by the store 21 (stores 21A to 21G in this embodiment), and includes a sales management device 22. The sales management device 22 is a computer that exchanges information with the mobile terminal 15 of the recipient 14 and the like via the network 13, and provides the recipient 14 with product information on the item P, which is a commodity. The sales management device 22 stores, for example, a product database (DB) including information on the item P, a customer DB including information on the customer (recipient 14), and sales information including the order number of the purchased item (item P) and information on the stocker 40 that receives the item P.

[0013] The stocker 40 is used when handing over the goods P delivered from the store 21 to the recipient 14. The stocker 40 is installed in various places such as offices, convenience stores, factories, stations, schools, apartment buildings, etc. The stocker 40 includes a plurality of delivery warehouses 41 that can be unlocked and locked.

[0014] Each delivery warehouse 41 is for storing an item P. As shown in Fig. 1, each delivery warehouse 41 has an internal space. The delivery warehouse 41 is equipped with a front door 42, a locking mechanism 43 for locking and unlocking the door 42, an item detection sensor 44 for detecting the presence or absence of an item in the delivery warehouse 41, and an opening / closing detection sensor 45 for detecting whether the door 42 is open or closed. One of the delivery warehouses 41 houses a control device 50 (see Fig. 3), and the door 42 is provided with a display operation device 46 and a reading device 47 as shown in Figs. 1 and 2.

[0015] The article detection sensor 44 is capable of detecting an article within a detection range, for example, near the center of the delivery warehouse 41. The article detection sensor 44 is a transmission type optical sensor having a light-emitting element disposed at approximately the center of the bottom surface of the internal space and a light-receiving element disposed at approximately the center of the top surface of the internal space. The article detection sensor 44 is provided in each delivery warehouse 41. If there is an obstruction (article P) between the light-emitting element and the light-receiving element and the light emitted from the light-emitting element is not received by the light-receiving element, the article detection sensor 44 outputs a signal to the control device 50 (see FIG. 3) indicating that an article has been detected. If there is no obstruction between the light-emitting element and the light-receiving element and the light emitted from the light-emitting element is received by the light-receiving element, the article detection sensor 44 outputs a signal to the control device 50 indicating that an article has not been detected.

[0016] The open / close detection sensor 45 is capable of detecting the open / close of the door 42. The open / close detection sensor 45 is, for example, a sensor having a magnet provided on the door 42 and a detection unit that is provided in a position in the delivery warehouse 41 that faces the magnet when the door 42 is closed and detects the magnetism of the magnet. If the door 42 is open and the detection unit does not detect the magnetism of the magnet, the open / close detection sensor 45 outputs a signal to the control device 50 (see FIG. 3) that the door 42 is open. Also, if the door 42 is closed and the detection unit detects the magnetism of the magnet, the open / close detection sensor 45 outputs a signal to the control device 50 that the door 42 is closed.

[0017] The display operation device 46 displays various information to the deliverer 19 and the recipient 14 of the item P and inputs various operations from the deliverer 19 and the recipient 14. The display operation device 46 is configured, for example, as a touch panel disposed on the front side of the stocker 40. The reading device 47 is a code reader that reads a deliverer code for identifying the deliverer 19, an unlocking code used by the recipient 14 to unlock the delivery warehouse 41, and the like.

[0018] The control device 50 is responsible for overall control of the stocker 40. As shown in Fig. 3, the control device 50 is configured as a computer including a CPU 51, a ROM 52, a RAM 53, a storage (for example, an SSD or HDD) 54, a communication unit 55, and the like.

[0019] The storage 54 stores various application programs, various data files, delivery warehouse information 54a and contractor information 54b as shown in FIG. 4. The delivery warehouse information 54a stores status information indicating the usage state of each delivery warehouse 41 (such as an empty state indicating that the item P can be delivered to the delivery warehouse 41 and a delivered state indicating that the item P has been delivered to the delivery warehouse 41), order numbers of the items P, and the like, in association with the delivery warehouse number. The contractor information 54b stores contractor numbers assigned to each contractor who collects abandoned items and repairs the delivery warehouse 41. The storage 54 also stores information such as a deliverer ID assigned to each deliverer 19. The storage 34 stores notification destination information 34b, which stores the contact information of the recipient 14 of the item P in association with the order number.

[0020] The communication unit 55 communicates with external devices such as the stocker management device 30. The control device 50 receives detection signals from the article detection sensor 44 and the open / close detection sensor 45, control signals from the display operation device 46, information read by the reading device 47, and the like. The control device 50 also outputs control signals to the lock mechanism 43, the display operation device 46, and the like.

[0021] The stocker management device 30 is responsible for managing the entire stocker system 10. As shown in FIG. 3, the stocker management device 30 is configured as a computer having a CPU 31, a ROM 32, a RAM 33, a storage 34, a communication unit 35, and the like. As shown in FIG. 5, the storage 34 stores stocker information 34a and the like. The stocker information 34a stores the order number of the item P and the value of a use prohibition reservation flag Fp, which indicates whether the use of the delivery warehouse 41 is prohibited or not, in association with the delivery warehouse number. The use prohibition reservation flag Fp is set to a value of 0 when the use of the delivery warehouse 41 is permitted, and is set to a value of 1 when the use of the delivery warehouse 41 is prohibited. The storage 34 also stores notification destination information 34b, which stores the contact information of the recipient 14 of the item P in association with the order number, and the like. The communication unit 35 exchanges information with the mobile terminal 15 of the recipient 14, the stocker 40, and the like. The stocker management device 30 communicates with each stocker 40 to update the delivery warehouse information 54a of each stocker 40 contained in the stocker information 34a.

[0022] Next, the operation of the thus configured stocker system 10 will be described. First, the operation of the stocker system 10 when the recipient 14 operates the mobile terminal 15 or the like to select the desired item P from the information on the item P provided by the sales management device 22 and thereby places an order for the item P will be described.

[0023] When the sales management device 22 receives an order for the item P from the recipient 14 via the mobile terminal 15 or the like, it stores the orderer information, including the orderer ID, name, address, and contact information (email address) of the recipient 14, and the information of the stocker 40 from which the recipient 14 wishes to receive the item, as sales information, in association with the order number of the item P. Then, the sales management device 22 transmits the sales information to the stocker management device 30.

[0024] When the sales information is received, the stocker management device 30 transmits the order number to the stocker 40 that is included in the sales information and is requested to receive the goods. The control device 50 secures an empty delivery warehouse 41 from among the delivery warehouses 41 excluding the delivery warehouses 41 whose status information is prohibited from use in the delivery warehouse information 54a, and determines the delivery warehouse 41 to be used for delivery, sets the status corresponding to the delivery warehouse number of the delivery warehouse 41 to be used for delivery to a delivery waiting state, and stores the received order number as the order number. The control device 50 transmits the order number and the delivery warehouse number of the delivery warehouse 41 to be used for delivery to the stocker management device 30. If the delivery warehouse 41 whose status is empty is not available in the stocker 40 that is requested to receive the goods, the control device 50 transmits a notice to the stocker management device 30 that there is no vacancy. The stocker management device 30 transmits a notice to the sales management device 22 that there is no vacancy. The stocker management device 30 stores the received order number as the order number corresponding to the delivery warehouse number of the delivery warehouse 41 used for delivery in the stocker information 34a. In this way, the control device 50 sets an empty delivery warehouse 41 among the delivery warehouses 41 excluding the delivery warehouses 41 whose status information is prohibited from use in the delivery warehouse information 54a as the delivery warehouse 41 to be used for delivery of the item P, thereby improving user convenience. Next, the stocker management device 30 stores the email address included in the received sales information in association with the order number included in the received sales information, and updates the notification destination information 34b.

[0025] Next, an example of a stocker process executed for each stocker 40 will be described with reference to Fig. 6. This process is executed by the CPU 51 of the control device 50 after a human presence sensor (not shown) inputs a signal indicating that a user of the stocker 40 has been detected.

[0026] When this process starts, the CPU 51 causes the display operation device 46 to display a selection screen Sc1 on which delivery, receipt, or release of prohibition on use of the item P can be selected (S100), as shown in Fig. 2. Next, the CPU 51 determines whether or not delivery has been selected on the selection screen Sc1 (S102).

[0027] If delivery is selected, the CPU 51 waits until the deliverer is authenticated (S104). Specifically, the CPU 51 acquires the deliverer ID from the authentication code read by the deliverer 19 via the reading device 47, and compares the acquired deliverer ID with the deliverer ID stored in the delivery warehouse information 54a. The authentication code may be a two-dimensional code or a barcode. If the deliverer authentication is successful, the CPU 51 waits for the order number to be input by the deliverer 19 via the display operation device 46 (S106). If the order number or the code of the order number is attached to the waybill of the item P, the order number may be input by having the reading device 47 read them. When the order number is input, the CPU 51 controls the lock mechanism 43 so that the door 42 of the delivery warehouse 41 corresponding to the input order number is unlocked and opened (S108). Once the door 42 is unlocked and opened, the deliverer 19 places the item P in the internal space of the delivery warehouse 41 and closes the door 42.

[0028] Next, the CPU 51 waits until the delivery is completed (S110). When the CPU 51 receives a signal from the item detection sensor 44 indicating that an item has been detected in the delivery warehouse 41 and a signal from the open / close detection sensor 45 indicating that the door 42 is closed, the CPU 51 determines that the delivery is completed. That is, when the door 42 is unlocked, the deliverer 19 stores the item P in the delivery warehouse 41, and closes the door 42, the CPU 51 determines that the delivery of the item P is completed. After the delivery is completed, the CPU 51 controls the lock mechanism 43 so that the door 42 is locked (S112). Next, the CPU 51 updates the status information corresponding to the delivery warehouse number of the delivery warehouse 41 to which the item P has been delivered in the delivery warehouse information 54a from a delivery waiting state to a delivered state (S114). Then, the CPU 51 transmits the order number input in S106 and delivery completion information (information indicating that the status information of the delivery warehouse 41 is in a delivery completion state) to the stocker management device 30 (S116), and ends this process.

[0029] Here, the description of the stocker process will be interrupted and the delivery process executed by the CPU 31 of the stocker management device 30 will be described with reference to Fig. 7. This process is executed when the CPU 31 receives delivery completion information from the control device 50.

[0030] When this process starts, the CPU 31 creates an order number code (unlock code) for the acquired order number (S200). The order number code is, for example, a barcode or two-dimensional code. Next, the CPU 31 references the notification destination information 34b and sends a delivery completion email to the email address corresponding to the input order number (S202), and ends this process. Here, the delivery completion email contains a message indicating that the item P has been delivered to the delivery warehouse 41, the order number, and the order number code. The recipient 14 receives the delivery completion email on the mobile terminal 15. Having received them, the recipient 14 uses the order number code to take out the item P from the delivery warehouse 41 of the stocker 40.

[0031] When the delivery process is completed, the CPU 31 executes the use prohibition reservation process shown in FIG. 8. This process is repeatedly executed at predetermined time intervals (for example, 1 to 3 seconds). When this process is started, the CPU 31 judges whether or not problem occurrence information has been acquired (S300). The problem occurrence information is information indicating that a problem has occurred in the delivery warehouse 41, which is associated with the delivery warehouse number. Examples of the problem occurrence information include information indicating that there is an abandoned item such as a forgotten item in the delivery warehouse 41, and information indicating that there is an adjustment error such as a failure to open or close the door 42 in the delivery warehouse 41. The problem occurrence information is acquired when the problem occurrence information is input to the stocker management device 30 by an operator who is notified of the occurrence of a problem by the recipient 14 who used the delivery warehouse 41 last time via the mobile terminal 15 or the like, or when the number of times that the opening / closing detection sensor 45 has not detected the closure of the door 42 despite the lock mechanism 43 being controlled so that the door 42 is closed reaches or exceeds a predetermined number of times.

[0032] When the problem occurrence information is acquired, the CPU 31 judges whether the delivery warehouse 41 with which the problem occurrence information is associated is in a delivered state (S302). Here, the CPU 31 transmits the delivery warehouse number of the delivery warehouse 41 with which the problem occurrence information is associated and a request to acquire status information to the control device 50. The control device 50 transmits status information corresponding to the delivery warehouse number from the delivery warehouse information 54a stored in the storage 54 to the stocker management device 30. The CPU 31 judges whether the delivery state is in a delivered state based on the received status information.

[0033] If the delivery warehouse 41 with the delivery warehouse number associated with the problem occurrence information is in a delivered state, the CPU 31 sets the value of the use prohibition reservation flag Fp corresponding to the delivery warehouse number in the stocker information 34a stored in the storage 34 to 1 (S304), as shown in Fig. 9. Then, the CPU 31 contacts a collection company or a repair company by e-mail or the like to request collection of the abandoned items in the delivery warehouse 41 and repair of the delivery warehouse 41 (S306), and ends this process. If the delivery warehouse 41 with the delivery warehouse number associated with the problem occurrence information is not in a delivered state, the CPU 31 contacts a collection company or a repair company by e-mail or the like to request collection of the abandoned items in the delivery warehouse 41 and repair of the delivery warehouse 41 (S306), and ends this process. A collection agent or repair agent who has been requested to collect abandoned items in delivery warehouse 41 or repair delivery warehouse 41 visits stocker 40 including delivery warehouse 41 and collects abandoned items in delivery warehouse 41 or repairs delivery warehouse 41. When problem occurrence information is not acquired in S300, this process is terminated.

[0034] Returning to the description of the stocker process shown in FIG. 6, if it is determined in S102 that delivery has not been selected, the CPU 51 determines whether or not receipt has been selected (S118). If receipt has been selected, the CPU 51 executes the receipt process shown in S120 to S138. That is, the CPU 51 first waits until the order number is authenticated (S120). The order number is authenticated by acquiring the order number from the order number code (unlocking code) read by the recipient 14 via the reading device 47, and comparing the acquired order number with the order number stored in the delivery warehouse information 54a. If the order number authentication is successful, the CPU 51 controls the lock mechanism 43 so that the door 42 of the delivery warehouse 41 corresponding to the input order number is unlocked and opened (S122). Next, the CPU 51 waits until receipt of the item P is completed (S124). When the CPU 51 receives a signal from the open / close detection sensor 45 indicating that the door 42 is closed, the CPU 51 determines that the receipt of the item P is complete. That is, when the door 42 is unlocked, the recipient 14 takes out the item P from the delivery warehouse 41, and closes the door 42, the CPU 51 determines that the receipt of the item P is complete. Thereafter, the CPU 51 controls the locking mechanism 43 so that the door 42 of the delivery warehouse 41 is locked (S126). Next, the CPU 51 transmits the order number authenticated in S120 and information indicating that the receipt is complete to the stocker management device 30 (S128).

[0035] Here, the explanation of the stocker process will be interrupted and the reception completion process executed by CPU 31 of stocker management device 30 will be explained with reference to Fig. 10. This process is executed when CPU 31 receives information from control device 50 indicating that reception has been completed.

[0036] When this process starts, the CPU 31 transmits use prohibition reservation information to the control device 50 (S400) and ends this process. In this process, the CPU 31 checks the use prohibition reservation flag Fp of the delivery warehouse number corresponding to the order number acquired from the control device 50, from the stocker information 34a stored in the storage 34. When the use prohibition reservation flag Fp has a value of 1, the CPU 31 transmits information to the control device 50 that use prohibition of the delivery warehouse 41 is reserved as use prohibition reservation information. When the use prohibition reservation flag Fp has a value of 0, the CPU 31 transmits information to the control device 50 that use prohibition of the delivery warehouse 41 is not reserved as use prohibition reservation information.

[0037] Returning to the description of the stocker process shown in Fig. 6, the CPU 51 waits until it receives use prohibition reservation information after transmitting the order number and information indicating that the receipt has been completed to the stocker management device 30 in S128 (S130). When the CPU 51 receives the use prohibition reservation information, it judges whether or not use prohibition of the delivery warehouse 41 corresponding to the order number is reserved (S132). If use prohibition is not reserved, the CPU 51 updates the status information corresponding to the delivery warehouse number of the delivery warehouse 41 corresponding to the order number input in S120 from the delivered state to the vacant state (S134). If use prohibition is reserved, the CPU 51 updates the status information corresponding to the delivery warehouse number of the delivery warehouse 41 corresponding to the order number input in S120 from the delivered state to the use prohibited state (S136), as shown in Fig. 11. Then, the CPU 51 deletes the order number (S138) and ends this process. In this way, when the delivery warehouse 41 from which the item P has been taken out has been reserved as unavailable, the CPU 51 sets the status information of the delivery warehouse 41 to unavailable, so that a user such as a staff member who has been notified of the problem occurrence can set the status information of the delivery warehouse 41 to unavailable without having to go to the stocker 40. Thus, the stocker system 10 can improve user convenience.

[0038] If it is determined in S118 that reception is not selected, the CPU 51 determines whether or not the release of the prohibition of use is selected (S140). If the release of the prohibition of use is not selected, the process ends. If the release of the prohibition of use is selected, the CPU 51 executes the process of releasing the prohibition of use shown in S142 to S154. That is, the CPU 51 first waits until the trader number is authenticated (S142). The trader number authentication is performed by acquiring the trader number read by the reading device 47 by the collection or repair company requested to collect the abandoned items in the delivery warehouse 41 or repair the delivery warehouse 41 in S306 of FIG. 8, and comparing the acquired trader number with the trader number stored in the trader information 54b. If the trader number authentication is successful, the CPU 51 controls the lock mechanism 43 so that the door 42 of the delivery warehouse 41 whose status information is in the prohibition of use is unlocked and opened (S144). Then, the CPU 51 causes the display operation device 46 to display a problem resolution input screen Sc2 that allows input of the fact that the problem occurring in the delivery warehouse 41, such as collection of abandoned items in the delivery warehouse 41 or repair of the delivery warehouse 41, has been resolved (S146), as shown in FIG. 12. Next, the CPU 51 waits until the problem occurring in the delivery warehouse 41 has been resolved (S148). The CPU 51 inputs a signal indicating that the door 42 has been closed from the open / close detection sensor 45, and when end is selected on the problem resolution input screen Sc2, it determines that the problem occurring in the delivery warehouse 41 has been resolved. That is, when the door 42 is unlocked, and a collection company or repair company that has been requested to collect abandoned items in the delivery warehouse 41 or repair the delivery warehouse 41 completes collection of abandoned items in the delivery warehouse 41 or repair of the delivery warehouse 41, closes the door 42, and selects end on the problem resolution input screen Sc2, the CPU 51 determines that the problem occurring in the delivery warehouse 41 has been resolved. Thereafter, the CPU 51 controls the lock mechanism 43 so as to lock the door 42 of the delivery warehouse 41 (S150). Next, the CPU 51 updates the status information corresponding to the delivery warehouse number of the delivery warehouse 41 for which the problem has been resolved from a prohibited state to an empty state in the delivery warehouse information 54a, as shown in Fig. 13, and lifts the prohibition on use (S152).The control device 50 secures an empty delivery warehouse 41 from among the delivery warehouses 41 excluding the delivery warehouses 41 whose status information is prohibited from use in the delivery warehouse information 54a, and determines the delivery warehouse 41 to be used for delivery, so that the delivery warehouse 41 whose status information has become empty in S152 is used thereafter for the delivery of the item P. Then, the delivery warehouse number of the delivery warehouse 41 whose problem has been resolved and information that the problem has been resolved are transmitted to the stocker management device 30 (S154), and this process is terminated. In this way, when the problem that occurred in the delivery warehouse 41 is resolved, the status information of the delivery warehouse 41 whose problem has been resolved is changed from prohibited to empty, so that the delivery warehouse 41 can be made available for future deliveries.

[0039] Next, a problem solving process executed by the CPU 31 of the stocker management device 30 will be described with reference to Fig. 14. This process is executed when the CPU 31 receives problem solving information from the control device 50.

[0040] When this process starts, the CPU 31 cancels the reservation of the prohibited use by updating the use prohibition reservation flag Fp corresponding to the delivery warehouse number of the delivery warehouse 41 where the problem has been resolved from the value 1 to the value 0 (S500), as shown in Fig. 15. Then, the order number corresponding to the delivery warehouse number of the delivery warehouse 41 where the problem has been resolved is deleted (S501), and this process ends.

[0041] Here, the correspondence between the components of this embodiment and those of the present disclosure will be clarified. The stocker management device 30 and the control device 50 of this embodiment are an example of a control device of the present disclosure, the stocker 40 is an example of a stocker, the stocker system 10 is an example of a stocker system, the CPU 31 is an example of a use prohibition reservation unit, and the CPU 51 is an example of an information control unit.

[0042] In the stocker system 10 of the embodiment described above, the use prohibition reservation flag Fp of the delivery warehouse 41 in a delivered state from which problem occurrence information has been acquired is set to the value 1 to reserve the use prohibition of the delivery warehouse 41, and when the receipt of the item P is completed and the delivery warehouse 41 from which the item P has been taken out is reserved for use prohibition, the status information of the delivery warehouse 41 is set to use prohibited, so that the status information of the delivery warehouse 41 can be set to use prohibited without a user such as a staff member who has been notified of the problem occurrence information having to go to the stocker 40. Thus, the stocker system 10 can improve user convenience.

[0043] Furthermore, in the stocker system 10, the delivery warehouse 41 having status information of "empty" among the remaining delivery warehouses 41 excluding the delivery warehouses 41 having the prohibited use reservation flag Fp set to value 1 is set as the delivery warehouse 41 to be used for delivery of the item P, thereby improving user convenience.

[0044] Furthermore, in this stocker system 10, the problem occurrence information includes information that there is an abandoned item such as a forgotten item in the delivery warehouse 41, or information that there is an adjustment problem in the delivery warehouse 41 such as a problem with the door 42 opening or closing, so the status information of a delivery warehouse 41 in which there is an abandoned item in the delivery warehouse 41 or in which there is an adjustment problem such as a problem with the door 42 opening or closing can be set to a disabled state.

[0045] In the stocker system 10, when the problem occurring in the delivery warehouse 41 is solved, the reservation for prohibiting the use of the delivery warehouse 41 whose problem has been solved is cancelled and the status information of the delivery warehouse 41 whose problem has been solved is changed from a prohibited state to an available state, so that the delivery warehouse 41 whose use has been prohibited can be made available for the next delivery.

[0046] Furthermore, in this stocker system 10, an empty delivery warehouse 41 is secured from among the delivery warehouses 41 excluding the delivery warehouses 41 whose status information is prohibited from use in the delivery warehouse information 54a, and used for delivery, and the delivery warehouse 41 whose status information has been changed from prohibited to empty is then used for the delivery of item P, so that the user can use the delivery warehouse 41 whose use is prohibited for delivery of item P without having to go to the stocker 40, thereby improving user convenience.

[0047] It goes without saying that the present disclosure is in no way limited to the above-described embodiment, and can be embodied in various forms as long as it falls within the technical scope of the present disclosure.

[0048] In the above embodiment, the use prohibition reservation flag Fp of the delivery warehouse 41 in the delivered state from which the problem occurrence information was acquired is set to a value of 1 to reserve the use prohibition of the delivery warehouse 41, and when the receipt of the item P is completed and the use prohibition is reserved for the delivery warehouse 41 from which the item P was taken out, the status information of the delivery warehouse 41 is set to the use prohibition state. However, when the delivery warehouse 41 from which the problem occurrence information was acquired is not in the delivered state, that is, when it is in an empty state, the use prohibition reservation flag Fp of the delivery warehouse 41 is set to a value of 1 to reserve the use prohibition of the delivery warehouse 41, and the status information of the empty delivery warehouse 41 from which the use prohibition is reserved may be immediately set to the use prohibition state. In this way, it is possible to prevent the delivery warehouse 41 from being used before a collection company or repair company that has been requested to collect abandoned items in the delivery warehouse 41 or repair the delivery warehouse 41 arrives at the delivery warehouse 41.

[0049] In the above embodiment, the use prohibition reservation process is executed by the stocker management device 30. However, the use prohibition reservation process may be executed by the control device 50 or the sales management device 22.

[0050] In the above-described embodiment, the control device 50 stores the status information of the delivery warehouse 41. However, the status information of the delivery warehouse 41 may be stored in the control device 50 or in the sales management device 22.

[0051] In the above embodiment, the problem occurrence information is stored in storage 34 when the problem occurrence information is input to stocker management device 30 by an operator who is notified of the occurrence of a problem by recipient 14 who previously used delivery warehouse 41 via mobile terminal 15 or the like, or when maladjustment of door 42 is detected by open / close detection sensor 45. However, CPU 51 of stocker 40 may display on display operation device 46 a problem information input screen on which the delivery warehouse number of delivery warehouse 41 where a problem has occurred and the problem occurrence information can be input, and when the delivery number and the problem occurrence information are input on the problem information input screen, transmit the input delivery warehouse number and problem occurrence information to stocker management device 30, and stocker management device 30 may store the delivery warehouse number and the problem occurrence information in storage 34.

[0052] The control device disclosed herein reserves the use of the delivery warehouse when it acquires problem occurrence information indicating that a problem has occurred in the delivery warehouse to which the goods are delivered, and sets the status information of the delivery warehouse to a use-prohibited state when a use prohibition is reserved for the delivery warehouse from which the goods are removed. With this control device, the status information of the delivery warehouse can be set to a use-prohibited state without the user having to go to the stocker. With this control device, it is possible to improve user convenience.

[0053] The control device of the present disclosure may be configured as follows.

[0054] The management device of the present disclosure includes: A management device for managing a stocker having a delivery warehouse, The control device of the present disclosure described above Equipped with.

[0055] The management device of the present disclosure includes the control device of the present disclosure described above, and therefore can improve user convenience.

[0056] The stocker system of the present disclosure comprises: A stocker including a delivery warehouse and a storage unit that stores status information of the delivery warehouse; A management device according to the above-described aspect of the present disclosure; Equipped with.

[0057] The stocker system of the present disclosure includes the management device of the present disclosure described above, and therefore can improve user convenience.

[0058] The stocker of the present disclosure includes: Delivery warehouse and The control device according to the present disclosure described above; Equipped with.

[0059] The stocker of the present disclosure includes the control device of the present disclosure described above, and therefore can improve user convenience.

[0060] This specification also discloses the technical idea of ​​changing "a control device according to claim 1" in claim 5 as originally filed to "a control device according to any one of claims 1 to 4", the technical idea of ​​changing "a control device according to claim 1 or 2" in claim 7 as originally filed to "a control device according to any one of claims 1 to 6", and the technical idea of ​​changing "a control device according to claim 1 or 2" in claim 9 as originally filed to "a control device according to any one of claims 1 to 6". [Industrial Applicability]

[0061] The present disclosure is applicable to control devices, management devices, stocker systems, and the stocker manufacturing industry. [Explanation of symbols]

[0062] 10 Stocker system, 13 Network, 14 Orderer, 15 Mobile terminal, 19 Deliverer, 20 Sales management system, 21 Store, 21A to 21G Store, 22 Sales management device, 30 Stocker management device, 31 CPU, 32 ROM, 33 RAM, 34 Storage, 34a Stocker information, 34b Notification destination information, 35 Communication unit, 40 Stocker, 40A Stocker, 40B Stocker, 40C Stocker, 41 Delivery warehouse, 42 Door, 43 Locking mechanism, 44 Item detection sensor, 45 Opening / closing detection sensor, 46 Display operation device, 47 Reading device, 50 Control device, 51 CPU, 52 ROM, 53 RAM, 54 Storage, 54a Delivery warehouse information, 54b Supplier information, 55 Communication unit, Sc1 Selection screen, Sc2 Problem resolution input screen.

Claims

1. A control device for use in a stocker system including a stocker having a delivery warehouse, a use prohibition reservation unit that reserves the use of the delivery warehouse when problem occurrence information is acquired indicating that a problem has occurred in the delivery warehouse to which the goods are delivered; an information control unit that sets the status information of the delivery warehouse to a use-prohibited state when the use prohibition is reserved for the delivery warehouse from which the item is taken out; A control device comprising:

2. The control device according to claim 1 , The stocker includes a plurality of the delivery warehouses, and a usage management unit that uses the remaining delivery warehouses, excluding the delivery warehouse whose status information indicates the prohibited use state, for delivery of the items. Control device.

3. The control device according to claim 1 or 2, The problem occurrence information includes at least one of information that an abandoned item exists in the delivery warehouse and information that an adjustment error has occurred in the delivery warehouse. Control device.

4. The control device according to claim 3, The stocker has a door capable of opening and closing the delivery warehouse, The misalignment is a failure of the door to open or close the delivery shed. Control device.

5. The control device according to claim 1 , The use prohibition reservation unit cancels the use prohibition reservation of the delivery warehouse that is the target of the cancellation of the use prohibition reservation when the problem occurring in the delivery warehouse is resolved, When the problem occurring in the delivery warehouse is resolved, the information control unit changes the status information of the delivery warehouse from the use prohibited state to the vacant state. Control device.

6. The control device according to claim 5, The stocker includes a plurality of the delivery warehouses, and a usage management unit that uses the remaining delivery warehouses, excluding the delivery warehouse whose status information indicates the prohibited use state, for delivery of the items, among the plurality of delivery warehouses; The usage management unit, when the status information of the delivery warehouse is changed from the use prohibited state to the vacant state, uses the delivery warehouse whose status information has become the vacant state for delivery of the item. Control device.

7. A management device for managing a stocker having a delivery warehouse, The control device according to claim 1 or 2. A management device comprising:

8. A stocker including a delivery warehouse and a storage unit that stores status information of the delivery warehouse; A management device according to claim 7; A stocker system comprising:

9. Delivery warehouse and A control device according to claim 1 or 2; A stocker comprising:

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