Vehicle dispatch management device, vehicle dispatch management method, and program

Abstract

To improve user convenience. [Solution] The dispatch management device, which can communicate via a network with a user terminal and an information processing terminal installed in a vehicle, comprises one or more processors, the processor receiving a dispatch request from the requesting user's user terminal, assigning a vehicle to the dispatch request, providing the requesting user's user terminal with a first service (viewing the fare and drop-off location) for the dispatch request, receiving a switching operation via the information processing terminal from the actual vehicle user who has boarded the vehicle assigned to the dispatch request, and after receiving the switching operation, not providing the requesting user's user terminal with the first service for the dispatch request, but providing the actual vehicle user's user terminal with the first service for the dispatch request.

Claims

1. A dispatch management device that can communicate with a user terminal and an information processing terminal installed in a vehicle via a network, Equipped with one or more processors, The aforementioned processor, We receive dispatch requests from the requesting user's terminal. Assign a vehicle to the aforementioned dispatch request. The first service in the dispatch request is provided to the user terminal of the requesting user. The system accepts a switching operation via an information processing terminal from the actual vehicle user who is in the vehicle assigned to the aforementioned dispatch request. After the aforementioned switching operation is received, The first service in the dispatch request is not provided to the user terminal of the requesting user. A dispatch management device that provides the first service in the dispatch request to the user terminal of the actual vehicle user.

2. The dispatch management device according to claim 1, wherein the first service includes viewing the fare based on the fact that the vehicle user has boarded the vehicle and the destination of the vehicle user.

3. The aforementioned processor, The second service in the dispatch request is provided to the user terminal of the requesting user. After the aforementioned switching operation is received, The second service in the dispatch request is provided to the user terminal of the requesting user. The dispatch management device according to claim 1, which provides the second service in the dispatch request to the user terminal of the actual vehicle user.

4. The dispatch management device according to claim 3, wherein the second service includes the execution of the dispatch request and viewing the pick-up location of the actual vehicle user.

5. The aforementioned processor, After the aforementioned switching operation is received, The third service in the dispatch request is provided to the user terminal of the requesting user. The dispatch management device according to claim 1, wherein the third service in the dispatch request is not provided to the user terminal of the actual vehicle user.

6. The dispatch management device according to claim 5, wherein the third service includes viewing information that allows the user of the actual vehicle to determine that the switching operation has been performed.

7. The aforementioned processor, The dispatch management device according to claim 1, wherein, in response to the switching operation, the user terminal of the actual vehicle user is set as the target for payment of the fare based on the fact that the actual vehicle user has boarded the vehicle.

8. Computers We receive dispatch requests from the requesting user's terminal. Assign a vehicle to the aforementioned dispatch request. The first service in the dispatch request is provided to the user terminal of the requesting user. The system accepts a switching operation via an information processing terminal from the actual vehicle user who is in the vehicle assigned to the aforementioned dispatch request. After the aforementioned switching operation is received, The first service in the dispatch request is not provided to the user terminal of the requesting user. A dispatch management method that provides the first service in the dispatch request to the user terminal of the actual vehicle user.

9. On the computer, We receive dispatch requests from the requesting user's terminal. Assign a vehicle to the aforementioned dispatch request. The first service in the dispatch request is provided to the user terminal of the requesting user. The system accepts a switching operation via an information processing terminal from the actual vehicle user who is in the vehicle assigned to the aforementioned dispatch request. After the aforementioned switching operation is received, The first service in the dispatch request is not provided to the user terminal of the requesting user. A program that causes the user terminal of the actual vehicle user to perform the first service in the dispatch request.

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