Payment device and program

Abstract

To provide a settlement device and a settlement method reporting system capable of reporting whether or not each of settlement methods can be executed on the settlement device that supports multiple settlement methods.SOLUTION: A settlement device of an embodiment, which supports multiple settlement methods, includes: a detection unit that detects a settlement method that cannot perform the settlement processing based on the status of an apparatus used in the settlement processing for each of the settlement methods; and a notification unit that, according to the detection results of the detection unit, informs a customer performing the settlement processing of settlement method information indicating the settlement method which cannot perform the settlement processing or the settlement method which can perform the settlement processing.SELECTED DRAWING: Figure 6

Description

[Technical field]

[0001] An embodiment of the present invention relates to a payment device and program Regarding. [Background technology]

[0002] As cashless payments become more widespread, POS (Point Of Sales) terminals installed in retail stores and other stores are now capable of processing payments using multiple payment methods. For example, a configuration has been proposed in which a cashless payment terminal is connected to a POS terminal so that payments can be made not only by cash, but also by credit card or electronic money (for example, Patent Document 1). Summary of the Invention [Problem to be solved by the invention]

[0006] The problem to be solved by the present invention is to provide a payment device that supports a plurality of payment methods and is capable of notifying whether each of the payment methods can be executed or not. program The purpose of this project is to provide [Means for solving the problem]

[0007] The payment device of the embodiment is a payment device compatible with a plurality of payment methods, and includes a detection unit that detects the status of a device used in a payment process related to each of the payment methods, a determination unit that determines a payment method for which payment processing cannot be performed based on a detection result of the detection unit, and a display control unit that displays information related to the payment method on a customer display device. an output unit that outputs, when the determination unit determines that the payment method is not capable of executing the payment process, payment method information indicating the payment method that is not capable of executing the payment process or the payment method that is capable of executing the payment process, to a terminal device of a customer waiting for the payment process at the payment device via a beacon device that is capable of wireless communication with the terminal device; The display control unit includes: If the determination unit determines that the payment method is not capable of executing the payment process, A process is executed to display, within one screen of the customer display, a payment method information area including text information indicating whether the payment method is available or not, and an area including information other than the text information. [Brief description of the drawings]

[0008] [Figure 1]FIG. 1 is a diagram showing the appearance of a POS terminal and a payment terminal according to the first embodiment. [Diagram 2] FIG. 2 is a block diagram showing a hardware configuration of the POS terminal of the first embodiment. [Diagram 3] FIG. 3 is a diagram illustrating an example of a data configuration of a payment method file according to the first embodiment. [Figure 4] FIG. 4 is a diagram illustrating an example of a data configuration of a display format file according to the first embodiment. [Diagram 5] FIG. 5 is a diagram showing an example of a display screen of the customer display device of the first embodiment. [Figure 6] FIG. 6 is a diagram showing another example of the display screen of the customer display device according to the first embodiment. [Figure 7] FIG. 7 is a block diagram illustrating a functional configuration of the POS terminal of the first embodiment. [Figure 8] FIG. 8 is a flowchart showing the process of the control unit of the POS terminal of the first embodiment. [Figure 9] FIG. 9 is a diagram showing a payment method notification system according to the second embodiment. [Figure 10] FIG. 10 is a diagram showing a display screen of the display device of the second embodiment. [Figure 11] FIG. 11 is a block diagram showing the functional configuration of the POS terminal of the second embodiment. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0009] (First embodiment) A payment device system according to a first embodiment will be described below with reference to Fig. 1 to Fig. 6. Fig. 1 is a diagram showing the appearance of a self-service POS terminal 1, which is an example of a payment device, and a cashless payment terminal 2 (hereinafter simply referred to as a payment terminal). The POS terminal 1 comprises a main body 3 located in the center of the front, a first loading tray 4 located on the right side of the front, and a second loading tray 5 located on the left side of the front.

[0010] The main body 3 includes a deposit / withdrawal unit 31 and a sales data processing unit 32. The deposit / withdrawal unit 31 houses a change machine 311 (see FIG. 2) therein. When a customer pays for a product in cash, the change machine 311 accepts the bills and coins paid by the customer and dispenses change as necessary. The change machine 311 includes a change machine sensor 312 (see FIG. 2). The change machine sensor 312 includes a first detection unit that detects a malfunction of the conveying mechanism for bills and coins and a second detection unit (both not shown) that detects a shortage of change. For example, the first detection unit outputs a detection signal A when the change is not dispensed for a predetermined time or more after the control unit 100 described later issues an instruction to dispense the change. In addition, the first detection unit outputs information that a failure has occurred in the conveying mechanism. Similarly, the second detection unit outputs a detection signal A and also outputs information that the change is insufficient when the number of stored bills and coins falls below a predetermined value.

[0011] The deposit / withdrawal unit 31 has a coin insertion slot 313, a coin dispensing outlet 314, a bill insertion slot 315, and a bill dispensing outlet 316. The coin insertion slot 313 is an insertion slot for coins that a customer deposits into the change machine 311 as payment for merchandise. The coin dispensing outlet 314 is an outlet for coins that are dispensed from the change machine 311 as change. The bill insertion slot 315 is an insertion slot for bills that a customer deposits into the change machine 311 as payment for merchandise. The bill dispensing outlet 316 is an outlet for bills that are dispensed from the change machine 311 as change.

[0012] Sales data processing unit 32 includes various units used to execute sales data processing related to the sale of products. That is, sales data processing unit 32 includes housing 321, customer display 322, handy scanner 323, and patrol lamp 324. Housing 321 supports customer display 322 provided on its upper portion. Housing 321 incorporates scanner 325 (see FIG. 2) and printer 326 (see FIG. 2) therein.

[0013] The housing 321 has a reading window 327 through which the scanner 325 reads the product code of the product, etc. The reading window 327 allows the laser light emitted by the scanner 325 to pass outside the housing 321 and allows the reflected light of the laser light to pass inside the housing 321. The scanner 325 may capture an image of the product and read the product code, etc. from the captured image. The housing 321 has an issuing port 328 through which receipts, etc. output by the printer 326 are discharged from the issuing port 328. The printer 326 discharges a receipt on which payment information related to the product for which payment has been processed is printed on paper. The payment information printed on the receipt includes the product name, the unit price of the product, the total amount, etc.

[0014] The customer display 322 constitutes the notification unit together with the control unit 100. The customer display 322 is, for example, a liquid crystal display. The customer display 322 displays payment information, such as product information of registered products, to a customer undergoing payment processing. A customer undergoing payment processing refers to a customer who is using the self-service POS terminal 1. The customer display 322 also displays payment method information indicating payment methods that cannot be executed by the device itself or payment methods that can be executed by the device itself to a customer who is not undergoing payment processing, such as a customer waiting to be registered.

[0015] Furthermore, the customer display 322 includes a touch panel for accepting operations on the POS terminal 1. The touch panel detects a touched location on the display screen of the customer display 322 and determines that an operation corresponding to a display element displayed by the customer display 322 has been input. As a result, the touch panel determines that a key displayed by the customer display 322 has been operated and accepts the operation of that key.

[0016] The handy scanner 323 is a handheld scanner. The handy scanner 323 is used when it is difficult to hold the product to be purchased over the reading window 327, for example, when the product is heavy or large. The patrol lamp 324 is a warning light that notifies the store clerk that an abnormality has occurred in the POS terminal 1. For example, the patrol lamp 324 flashes in red or the like when an abnormality has occurred in the POS terminal 1.

[0017] The first loading platform 4 is for placing a basket containing products that the customer wishes to purchase. The second loading platform 5 is for placing products that the customer has registered by reading the product code with the scanner 325 or the handheld scanner 323. The second loading platform 5 is equipped with a pair of bag hooks 51 for hanging bags for storing the registered products, and a temporary loading platform 52 for the registered products. The first loading platform 4 and the second loading platform 5 each include a weighing unit (not shown). When the weight of the products placed on the first loading platform 4 before the customer reads the product code matches the weight of the products placed on the second loading platform after the product code is read, the POS terminal 1 recognizes that all the products purchased by the customer have been subject to payment processing.

[0018] The payment terminal 2 is disposed on the upper part of the main body 3. The payment terminal 2 is a device that reads and writes information stored in a storage medium of a card used for payment of credit cards and electronic money cards. The payment terminal 2 has a card insertion slot 22 for inserting a credit card on the front side. The payment terminal 2 also has a reader / writer (not shown). The reader / writer accesses a contactless electronic money card that electronically stores monetary information using a short-range wireless communication technology such as NFC (Near Field Communication), and reads and writes information indicating the amount stored in the card. The payment terminal 2 can communicate with the server of a credit company and the server of an electronic money management company, and has a terminal sensor (not shown) that detects whether the communication state with these servers is good or bad. The terminal sensor outputs a detection signal B when it detects that a communication state with the credit company's server has failed, and outputs a detection signal C when it detects that a communication state with the electronic money management company's server has failed.

[0019] Next, a description will be given of the hardware configuration of the POS terminal 1. Fig. 2 is a block diagram showing the hardware configuration of the POS terminal. The POS terminal 1 includes a control unit 100, a storage unit 110, a controller 120, a communication I / F (Interface) 130, etc. The control unit 100, the storage unit 110, the controller 120, and the communication I / F 130 are connected to each other via a bus 140.

[0020] The control unit 100 includes a CPU (Central Processing Unit) 101, a ROM (Read Only Memory) 102, and a RAM (Random Access Memory) 103. The CPU 101, the ROM 102, and the RAM 103 are connected to one another via a bus 140. The CPU 101 controls the entire POS terminal 1. The ROM 102 stores various programs, such as a program used to drive the CPU 101, and various data. The RAM 103 is used as a work area for the CPU 101, and loads various programs and data stored in the ROM 102 and the storage unit 110. The control unit 100 executes various control processes of the POS terminal 1 by the CPU 101 operating in accordance with the control programs stored in the ROM 102 and the storage unit 110 and loaded in the RAM 103.

[0021] The storage unit 110 is composed of a HDD (Hard Disk Drive) and the like. The storage unit 110 includes a control program unit 111, a payment method unit 112, and a display format unit 113. The control program unit 111 is an area for storing various control programs. The payment method unit 112 is an area for storing payment method files. As shown in FIG. 3, the payment method file stores the types of detection signals sent from the change dispenser sensor 312 and terminal sensors that detect the status of the devices used in various payment processes in association with the payment method.

[0022] As shown in FIG. 4, the display format unit 113 stores a fault status indicating whether or not a fault has occurred in the equipment used in the payment process, in association with a display format to be displayed on the customer display 322 during the payment process.

[0023] FIG. 5 shows the display screen of the customer display device in the first format (hereinafter also referred to as the first screen). The first screen is the display screen when there is no detection signal, i.e. when there is no failure in the equipment used for payment processing. The first screen is composed of a first payment information area X. The first payment information area X displays information related to the payment, such as information on the products registered by the customer and the total amount.

[0024] FIG. 6 shows the display screen of the customer display device in the second format (hereinafter, also referred to as the second screen). The second screen is a display screen when there is a detection signal, that is, when a failure occurs in the device used for payment processing. The second screen is composed of a second payment information area Y and a payment method information area Z. The second payment information area Y displays the same content as the first payment information area X, but the display area is smaller and the characters displayed are smaller than those displayed in the first payment information area X. The payment method information area Z displays payment method information. Specifically, when the detection unit 1001 described later detects that a failure has occurred in the device used for payment processing, the payment method used by the device where the failure has occurred, that is, the payment method that cannot be used for payment processing, is displayed in the payment method information area Z. The payment method information area Z may display a payment method that can be used for payment processing.

[0025] In this way, the customer display 322 displays the payment method information on the condition that the detection unit 1001 has detected a payment method for which payment processing cannot be performed, and while the payment method information is being displayed, the display of the payment information is made smaller than when the payment method information is not displayed. Note that when payment processing is not being performed, that is, when the POS terminal 1 is not being used, and a fault has occurred in the equipment used for payment processing, the customer display 322 will enlarge the payment method information area Z, for example by displaying the payment method information area Z over the entire surface, and display the payment method information in large characters.

[0026] 2, controller 120 is connected to change machine 311, change machine sensor 312, customer display 322, handy scanner 323, scanner 325, and printer 326. This allows control unit 100 to send and receive data with change machine 311, change machine sensor 312, customer display 322, handy scanner 323, scanner 325, and printer 326. Communication I / F 130 is connected to payment terminal 2. This allows control unit 100 to send and receive data with payment terminal 2.

[0027] Next, the functional configuration of the control unit 100 of the POS terminal 1 will be described. Fig. 7 is a block diagram showing the functional configuration of the POS terminal 1. The control unit 100 functions as a detection unit 1001, a display format selection unit 1002, and a display control unit 1003 by the CPU 101 operating in accordance with a control program stored in the ROM 102 or the storage unit 110. Note that each of the above functional configurations may be realized by hardware, and it is sufficient that the POS terminal 1 has the above functions.

[0028] The detection unit 1001 detects a payment method for which the payment process cannot be executed based on the status of the device used in the payment process. Specifically, the detection unit 1001 receives a detection signal from the change machine sensor 312 or the terminal sensor, and detects a payment method for which the payment process cannot be executed by referring to the payment method file shown in FIG. 3. For example, when the detection unit 1001 receives a detection signal A from the change machine sensor 312 indicating that an abnormality has occurred in the conveying mechanism for bills and coins or that there is insufficient change, the detection unit 1001 detects that cash payment cannot be executed. In addition, when the detection unit 1001 receives a detection signal B from the terminal sensor indicating that a communication failure has occurred with the server of the credit company, the detection unit 1001 detects that credit payment cannot be executed. Similarly, when the detection unit 1001 receives a detection signal C from the terminal sensor indicating that a communication failure has occurred with the server of the electronic money management company, the detection unit 1001 detects that electronic money payment cannot be executed. The detection unit 1001 may detect a payment method for which the payment process cannot be executed based on a detection signal from the touch panel of the customer display 322. One example is when a customer touches a read error button displayed on customer display 322 when a credit card or electronic money card cannot be read, and a detection signal is received.

[0029] When a customer is in the middle of a payment process at the POS terminal 1, the display format selection unit 1002 selects a format for the screen display on the customer display 322 based on whether the detection unit 1001 has received a detection signal. More specifically, the display format selection unit 1002 refers to the display format file shown in Fig. 4 and selects a first format if no failure has occurred in any of the devices used in the payment process. Moreover, the display format selection unit 1002 selects a second format if a failure has occurred in any of the devices used in the payment process.

[0030] The display control unit 1003 controls the display of the customer display 322 based on the detection result of the detection unit 1001 and the selection result of the display format selection unit 1002. The display control unit 1003 outputs the payment method information and a display instruction to the customer display 322. In other words, the display control unit 1003 also functions as an output unit that outputs the payment method information, and constitutes a notification unit together with the customer display 322. The display control unit 1003 displays the customer display 322 in the display format shown in FIG. 5 or FIG. 6 during the payment process. When the payment process is not being performed, the display control unit 1003 displays advertisements, etc. on the customer display 322 if there is no failure in the equipment used for the payment process. When the payment process is not being performed and there is a failure in the equipment used for the payment process, the display control unit 1003 displays the payment method information area Z on the customer display 322 so that it is maximized compared to other areas, and displays the payment methods for which the payment process cannot be performed or the payment methods for which the payment process can be performed. In this case, it is desirable to display only the payment method information area Z. This is because the payment method information can be enlarged, making it possible to inform a wider range of customers of the payment method information.

[0031] Next, a description will be given of an example of processing performed by the control unit 100 of the POS terminal 1. Fig. 8 is a flowchart showing the payment method information display processing performed by the control unit 100. Note that this processing is executed in the background of the payment processing.

[0032] The control unit 100 determines whether or not a detection signal is input to the detection unit 1001 (S1), and if there is no input (N in S1), the process returns to S1 and waits. If there is an input to the detection unit 1001 (Y in S1), the display format selection unit 1002 selects the second display format shown in Fig. 6 (S2).

[0033] Next, the control unit 100 judges whether the detection signal received by the detection unit 1001 is detection signal A indicating a fault in the change machine 311, in other words, whether the detection unit 1001 has detected that cash payment cannot be performed (S3). If the detection signal indicates a fault in the change machine 311 (Y in S3), the display control unit 1003 causes the payment method information area Z to display, using the second display format, that cash payment cannot be performed (S4). Note that in the process of S3, if the detection signal does not indicate a fault in the change machine 311 (N in S3), the control unit 100 skips the process of S4 and proceeds to the process of S5.

[0034] Next, the control unit 100 judges whether the detection signal received by the detection unit 1001 is detection signal B indicating a fault with the credit card payment, in other words, whether the detection unit 1001 has detected that the credit card payment cannot be executed (S5). In the process of S5, if the detection signal indicates a fault with the credit card payment (Y in S5), the display control unit 1003 causes the payment method information area Z to display, using the second display format, that the credit card payment cannot be executed (S6). Note that in the process of S5, if the detection signal does not indicate a fault with the credit card payment (N in S5), the control unit 100 skips the process of S6 and proceeds to the process of S7.

[0035] Next, the control unit 100 judges whether the detection signal received by the detection unit 1001 is a detection signal C indicating a fault in the electronic money payment, in other words, whether the detection unit 1001 has detected that the electronic money payment cannot be executed (S7). In the process of S7, if the detection signal indicates a fault in the electronic money payment (Y in S7), the display control unit 1003 uses the second display format to display in the payment method information area Z that the electronic money payment cannot be executed (S8), and the control unit 100 returns to the process of S1. In the process of S7, if the detection signal does not indicate a fault in the electronic money payment (N in S7), the control unit 100 skips the process of S8 and proceeds to the process of S1. Note that if a fault occurs in any of the devices during the payment process and the payment cannot be executed, the customer can call a store clerk by operating the touch panel to turn on the patrol lamp 324, and make a separate payment according to the store clerk's instructions.

[0036] Through the above-described payment method information display process, the customer display 322 displays all payment methods that cannot be executed among the multiple payment methods that can be handled by the device itself. Normally, the customer display 322 of the POS terminal 1 can also be seen by customers waiting to make a payment at the POS terminal 1, so that it is possible to inform customers who are processing the payment, in other words, customers who have not yet processed the payment (who will process the payment in the future), of the payment method information. After the customer has completed the payment process, as described above, the customer display 322 displays advertisements, etc., if there is no failure in the equipment used for the payment process. If there is a failure in the equipment used for the payment process, the customer display 322 displays the payment method information area Z on the customer display 322 so that it is maximized compared to other areas, and the payment methods for which the payment process cannot be executed are displayed in a large size.

[0037] As described above, according to the POS terminal 1 of the first embodiment, the payment methods for which the payment process cannot be executed are displayed to the customer who is to perform the payment process, depending on the detection result of the detection unit 1001. This enables the customer who is about to make a payment to recognize the payment methods for which the POS terminal 1 is no longer able to execute the payment process, improving customer convenience.

[0038] Moreover, according to the POS terminal 1 of the first embodiment, the customer display 322 is used to display the payment methods that cannot be processed. Therefore, there is no need to provide a new notification device such as a display to display the payment methods that cannot be processed to the customer who is performing the payment process, and the configuration of the POS terminal 1 can be prevented from becoming complicated. Furthermore, the customer display 322 displays the payment method information on the condition that the detection unit 1001 detects a payment method that cannot be processed, and while the payment method information is being displayed, the display of the payment information such as product information is made smaller than when the payment method information is not displayed. Therefore, the payment method information and the payment information can be made easy to see at all times. In addition, when the POS terminal 1 is not processing a payment, the display control unit 1003 displays the payment method information in a large size, so that the payment method information can be made known to a wide range of customers.

[0039] Second embodiment Next, a second embodiment will be described with reference to Figs. 9 to 11. In the second embodiment, payment method information is notified by a POS terminal but by an external device. The same components as in the first embodiment are given the same reference numerals and detailed description will be omitted. Fig. 9 is a diagram showing a payment method notification system in the second embodiment. The payment method notification system 60 includes a plurality of POS terminals 61, a beacon device 62 provided corresponding to each POS terminal 61, and a display device 63. Each POS terminal 61, each beacon device 62, and the display device 63 are connected to each other via a network.

[0040] The POS terminal 61 is disposed at each of the multiple cash registers provided in the store and operated by a store clerk. The POS terminal 61 is an example of a payment device. In the store, a line area where customers waiting for payment is lined up is provided for each cash register where the POS terminal 61 is disposed. The beacon device 62 outputs a signal by Bluetooth (registered trademark) (hereinafter, referred to as a beacon signal). The beacon device 62 is provided for each line area corresponding to the POS terminal 61, outputs a beacon signal to the corresponding line area, and wirelessly communicates with a mobile terminal such as a smartphone of a customer lined up in the line area. When the beacon device 62 outputs a beacon signal including payment method information, the mobile terminal receives the signal, and the customer lined up in the line area can know the payment method information. In other words, the beacon device 62 is an example of a notification device for notifying a customer who performs a payment process of the payment method information.

[0041] The display device 63 is placed in a position where it can be easily seen by customers other than the customer currently processing the payment, such as above the register counter. Fig. 10 is a diagram showing the display screen of the display device 63. The display device 63 displays available payment methods for each register number that identifies the POS terminal 61, according to the output from each POS terminal 61. The display device 63 is also an example of a notification device for notifying a customer performing a payment process of payment method information.

[0042] Next, the functional configuration of the control unit 100 of the POS terminal 61 will be described. Fig. 11 is a block diagram showing the functional configuration of the POS terminal 61. As in the first embodiment, the control unit 100 functions as a detection unit 1001 and an output unit 1004 by the CPU 101 operating according to the control program stored in the ROM 102 or the storage unit 110. Note that each of the above functional configurations may be realized by hardware, and it is sufficient that the POS terminal 61 has the above functions.

[0043] The detection unit 1001 is the same as that in the first embodiment, and therefore the description will be omitted. The output unit 1004 outputs payment method information indicating the payment method for which the payment process cannot be executed or the payment method for which the payment process can be executed to an alarm device for notifying the customer who performs the payment process according to the detection result of the detection unit 1001. Specifically, when the detection unit 1001 detects a payment method for which the payment process cannot be executed, the output unit 1004 outputs the payment method information to the beacon device 62 and the display device 63.

[0044] The operation of the payment method notification system 60 based on the above configuration will be described. If no failure occurs in the various devices used in the payment process, no output is made from the output unit 1004 of the POS terminal 61. In this state, the beacon device 62 does not output a beacon signal, and the display device 63 displays cash, credit, and electronic money for all register numbers. This allows the customer to know that any payment process is possible at all POS terminals 61.

[0045] If a fault occurs in any of the devices, the detection unit 1001 detects the payment method for which the payment process cannot be executed, and the output unit 1004 outputs payment method information according to the detection result of the detection unit 1001. As an example, if a fault occurs in the transport mechanism of the change dispenser 311 provided in the POS terminal 61 with register number 3, the detection unit 1001 of the POS terminal 61 detects that cash payment cannot be executed. The output unit 1004 of the POS terminal 61 outputs payment method information to the beacon device 62 and the display device 63 to the effect that cash payment cannot be executed.

[0046] The beacon device 62 that receives the payment method information transmits a beacon signal including the payment method information to the effect that cash payment is not possible. The mobile terminals of the customers waiting in the queue area corresponding to the POS terminal 61 with register number 3 can receive the beacon signal. This allows these customers to know that cash payment is not possible at the POS terminal with register number 3, and customers who wish to pay in cash can move to another POS terminal 61.

[0047] Additionally, the display device 63, which has received the payment method information, deletes cash payment from the payment methods available at register number 3. This allows the display device 63 to inform not only customers waiting in line for payment processing, but also other customers currently shopping, that cash payment cannot be performed at the POS terminal with register number 3. Therefore, customers who wish to pay in cash do not need to line up in the queue area corresponding to the POS terminal 61 with register number 3, preventing unnecessary waiting time.

[0048] As described above, the payment method notification system 60 and POS terminal 61 of the second embodiment display to a customer who is about to make a payment those payment methods for which payment processing is not possible, depending on the detection result of the detection unit 1001. Therefore, as in the first embodiment, a customer who is about to make a payment can recognize those payment methods for which the POS terminal 1 is no longer able to process payment, improving customer convenience.

[0049] In addition, since the beacon device 62 transmits the payment method information to customers who are waiting at the register, the payment method information can be provided to customers who need it even if they are not looking at the display device 63. This is particularly effective in recent years, as many customers operate their mobile devices while waiting at the register. Furthermore, since the display device 63 displays all the information of each POS terminal 61, there is no need to provide each POS terminal 61 with a configuration for displaying the payment method information, and the configuration of the payment method notification system 60 can be simplified. In the second embodiment, the beacon device 62 and the display device 63 are provided as notification devices, but either one of them may be used.

[0050] In the above embodiments, a POS terminal that performs product registration and payment processing is used as an example of a payment device, but the present invention is not limited to this. For example, a payment device of a so-called semi-self-service POS system that performs payment processing only without product registration may be used, or an automatic ticket vending machine may be used. Furthermore, the notification unit that can notify a customer who has not performed payment processing of payment method information may not only be a display unit, but also a voice unit. Furthermore, although cash payment, credit card payment, and electronic money payment have been described as examples of payment methods that can be used by the payment device, other payment methods such as two-dimensional code payment may be adopted.

[0051] Although the embodiment of the present invention has been described above, this embodiment is presented as an example and is not intended to limit the scope of the invention. This embodiment can be implemented in various other forms, and various omissions, substitutions, and modifications can be made without departing from the gist of the invention. This embodiment and its modifications are included in the scope and gist of the invention, and are included in the scope of the invention and its equivalents described in the claims. [Explanation of symbols]

[0052] 1. 61 POS terminal (payment device) 62 Beacon device (alarm device) 63 Display device (alarm device) 322 Customer display (alarm section) 1001 Detector 1004 Output section [Prior art documents] [Patent documents]

[0053] [Patent Document 1] JP 2019-153162 A

Claims

1. A payment device that supports a plurality of payment methods, A detection unit that detects a status of a device used in a payment process related to each of the payment methods; a determination unit that determines a payment method for which payment processing cannot be executed according to a detection result of the detection unit; a display control unit that displays information about a payment method on a customer display; an output unit that outputs, when the determination unit determines that the payment method is not capable of executing the payment process, payment method information indicating the payment method that is not capable of executing the payment process or the payment method that is capable of executing the payment process, to a terminal device of a customer waiting for the payment process at the payment device via a beacon device that is capable of wireless communication with the terminal device; Equipped with When the determination unit determines that the payment method is not eligible for payment processing, the display control unit executes a process of displaying, on one screen of the customer display device, a payment method information area including text information indicating whether the payment method is available or not, and an area including information other than the text information. A payment device comprising:

2. The payment device according to claim 1, wherein the display control unit executes a process to cause the customer display device to display a message indicating that the payment process involving cash cannot be executed when the judgment unit determines before the payment process that the payment process involving cash cannot be executed.

3. The payment device according to claim 1, wherein the display control unit executes a process to display on the customer display a message indicating that the payment processing related to cashless payment cannot be executed when the judgment unit determines before the payment processing that the payment processing related to cashless payment cannot be executed.

4. The payment device according to claim 1 , wherein the judgment unit judges whether a payment process related to cash cannot be executed before the payment process, and then judges whether a payment process related to cashless payment cannot be executed.

5. A computer of a payment device that supports a plurality of payment methods, A detection unit that detects a status of a device used in a payment process related to each of the payment methods; a determination unit that determines a payment method for which payment processing cannot be executed according to a detection result of the detection unit; a display control unit that displays information about a payment method on a customer display; an output unit that outputs, when the determination unit determines that the payment method is not capable of executing the payment process, payment method information indicating the payment method that is not capable of executing the payment process or the payment method that is capable of executing the payment process, to a terminal device of a customer waiting for the payment process at the payment device via a beacon device that is capable of wireless communication with the terminal device; Functioning as a When the determination unit determines that the payment method is not eligible for payment processing, the display control unit executes a process of displaying, on one screen of the customer display device, a payment method information area including text information indicating whether the payment method is available or not, and an area including information other than the text information. A program characterized by:

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