Operation maintenance instruction execution method based on natural language voice interaction, medium and terminal

A natural language and voice interaction technology, applied in the field of Internet and IT operation and maintenance data management, can solve the problems of high complexity of interaction mode, high skill requirements, low efficiency of operation and maintenance query, etc.

CN109727592APending Publication Date: 2019-05-07SHANGHAI HODE INFORMATION TECH CO LTD
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Patent Information

Authority / Receiving Office
CN · China
Patent Type
Applications(China)
Current Assignee / Owner
Publication Date
2019-05-07

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Abstract

The invention relates to an operation maintenance instruction execution method based on human-machine natural language voice interaction, a storage medium and a mobile terminal and belongs to the technical field of internet. Because the method comprises a voice awakening process and a voice identification process, Chinese natural sentences obtained by identification are utilized and converted intopinyin character strings, the pinyin character strings are further matched with an operation maintenance manipulation regular expression set, and a corresponding operation maintenance instruction isexecuted according to a matched operation maintenance manipulation regular expression. Because the operation maintenance manipulation regular expression set comprises regular expressions which can bematched with general natural language sentences with operation maintenance instructions in a pinyin way, the related natural languages can be effectively identified, and the problem of machine identification errors caused by Chinese polyphonic characters is solved; the technical requirements for workers are reduced, the accuracy of identifying the operation maintenance instructions is improved, the operation mode of an operation maintenance system is effectively simplified, and the operation maintenance working efficiency is improved.
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Description

technical field

[0001] The present invention relates to the field of Internet technology, in particular to the field of IT operation and maintenance data management technology, and specifically refers to a method for executing operation and maintenance instructions based on human-computer natural language voice interaction, a storage medium and a mobile terminal. Background technique

[0002] IT operation and maintenance data management mainly refers to the operation and maintenance data used to manage enterprises, including company business structure (such as company, department, project team, business and other information), infrastructure operation and maintenance data within the company (such as server information), And other data for IT operation and maintenance work.

[0003] In the field of IT operation and maintenance data management systems, commonly used technical solutions include:

[0004] (1) In the data entry stage, the administrator accesses the domain name o...

Examples

Embodiment 1

[0160] This embodiment is a typical company IT operation and maintenance data query method, such as Figure 6 shown, including the following steps:

[0161] Step S.1: The administrator enters / updates IT operation and maintenance data through the management background 2a. In an implementation case, the administrator enters the company's business organization data into the IT operation and maintenance data management system for IT operation and maintenance engineers and related operations or product personnel to query. The data is 20 departments, and each department has 10 project teams. Each project group has 100 services, and each service is deployed on 100 servers;

[0162] The operation and maintenance data API module 2b receives the API request from the management background, calls the operation and maintenance data processing module 2c, and stores the data input by the administrator to the back-end storage module 2d.

[0163] Step S.2: The user opens the APP, starts the ...