Complaint handling method, device, electronic device and storage medium

Abstract

The disclosed embodiments provide a complaint handling method, device, electronic device and storage medium. The method comprises: receiving a first trigger operation for viewing the complaint information of a first complaint; in response to the first trigger operation, displaying a complaint details page, wherein the complaint details page displays the complaint information, and the complaint information comprises at least one of the complainant information, the object of the complaint information and the complaint description information. By adopting the above-mentioned technical solution, when a user is punished, the disclosed embodiments display detailed punishment information to the user, instead of only showing the punishment result to the user, so that the user can clearly determine the relevant information of his own punishment, and then make targeted improvements or appeals to the complained content, thereby improving the user's experience.

Description

Technical Field

[0001] The embodiments of the present disclosure relate to the field of computer technology, and in particular to a complaint handling method, device, electronic device, and storage medium. Background Art

[0002] At present, video application software generally has a complaint function, which allows users to post videos through the application software and file complaints against other users through the application software when the content posted by other users infringes their copyright. Therefore, when the complaint initiated by the user is found to be valid after review, the application software platform will adopt corresponding punishment measures to punish the reported user.

[0003] However, in the prior art, after a reported user is punished, the punishment result is generally only displayed to the reported user in the form of an internal message, resulting in the reported user being unable to make a targeted appeal against the punishment received. Summary of the invention

[0004] The embodiments of the present disclosure provide a complaint handling method, device, electronic device, and storage medium to reduce the difficulty of filing a complaint by a reported user.

[0005] In a first aspect, the present disclosure provides a complaint handling method, including:

[0006] Receiving a first trigger operation of viewing complaint information of a first complaint;

[0007] In response to the first trigger operation, a complaint details page is displayed, in which the complaint information is displayed, and the complaint information includes at least one of the complainant information, the complained object information and the complaint description information.

[0008] In a second aspect, the present disclosure also provides a complaint handling device, including:

[0009] A first trigger operation receiving module, used for receiving a first trigger operation for viewing the complained information of the first complaint;

[0010] The complaint details page display module is used to display the complaint details page in response to the first trigger operation, and the complaint details page displays the complaint information, and the complaint information includes at least one of the complainant information, the complained object information and the complaint description information.

[0011] In a third aspect, an embodiment of the present disclosure further provides an electronic device, including:

[0012] one or more processors;

[0013] a memory for storing one or more programs,

[0014] When the one or more programs are executed by the one or more processors, the one or more processors implement the complaint handling method as described in the embodiment of the present disclosure.

[0015] In a fourth aspect, the embodiments of the present disclosure further provide a computer-readable storage medium on which a computer program is stored, and when the program is executed by a processor, the complaint handling method as described in the embodiments of the present disclosure is implemented.

[0016] The complaint handling method, device, electronic device and storage medium provided by the disclosed embodiment receive a first trigger operation for viewing the complaint information of the first complaint, and in response to the first trigger operation, display a complaint details page for displaying the complaint information, wherein the complaint information includes at least one of the complainant information, the object of the complaint information and the complaint description information. By adopting the above technical solution, when a user is punished, the disclosed embodiment displays detailed punishment information to the user instead of only showing the punishment result to the user, so that the user can clearly determine the relevant information of his own punishment, and then make targeted improvements or appeals to the content of the complaint, thereby improving the user's experience. BRIEF DESCRIPTION OF THE DRAWINGS

[0017] The above and other features, advantages and aspects of the embodiments of the present disclosure will become more apparent with reference to the following detailed description in conjunction with the accompanying drawings. Throughout the accompanying drawings, the same or similar reference numerals represent the same or similar elements. It should be understood that the drawings are schematic and the originals and elements are not necessarily drawn to scale.

[0018] Figure 1 A flowchart of a complaint handling method provided in an embodiment of the present disclosure;

[0019] Figure 2 A schematic diagram of a complaint details page provided in an embodiment of the present disclosure;

[0020] Figure 3 A schematic diagram of a complaint forwarding page provided in an embodiment of the present disclosure;

[0021] Figure 4 A schematic diagram of a forwarding preview page provided by an embodiment of the present disclosure;

[0022] Figure 5 A schematic diagram of a non-forwarded complaint page provided in an embodiment of the present disclosure;

[0023] Figure 6 A flowchart of another complaint handling method provided by an embodiment of the present disclosure;

[0024] Figure 7 A schematic diagram of a forwarding complaint page provided in an embodiment of the present disclosure;

[0025] Figure 8 A schematic diagram of another forwarding preview page provided by an embodiment of the present disclosure;

[0026] Fig. 9 A schematic diagram of a non-forwarded complaint page provided in an embodiment of the present disclosure;

[0027] Fig.10 A schematic diagram of a complaint details page provided in an embodiment of the present disclosure;

[0028] Fig.11 A schematic diagram of a target complaint page provided in an embodiment of the present disclosure;

[0029] Fig.12 A schematic diagram of a complaint progress page provided in an embodiment of the present disclosure;

[0030] Fig.13 A structural block diagram of a complaint handling device provided in an embodiment of the present disclosure;

[0031] Fig.14 A schematic diagram of the structure of an electronic device provided in an embodiment of the present disclosure. DETAILED DESCRIPTION

[0032] Embodiments of the present disclosure will be described in more detail below with reference to the accompanying drawings. Although certain embodiments of the present disclosure are shown in the accompanying drawings, it should be understood that the present disclosure can be implemented in various forms and should not be construed as being limited to the embodiments described herein, which are instead provided for a more thorough and complete understanding of the present disclosure. It should be understood that the drawings and embodiments of the present disclosure are only for exemplary purposes and are not intended to limit the scope of protection of the present disclosure.

[0033] It should be understood that the various steps described in the method embodiments of the present disclosure may be performed in different orders and / or in parallel. In addition, the method embodiments may include additional steps and / or omit the steps shown. The scope of the present disclosure is not limited in this respect.

[0034] The term "including" and its variations used herein are open inclusions, i.e., "including but not limited to". The term "based on" means "based at least in part on". The term "one embodiment" means "at least one embodiment"; the term "another embodiment" means "at least one additional embodiment"; the term "some embodiments" means "at least some embodiments". The relevant definitions of other terms will be given in the following description.

[0035] It should be noted that the concepts such as "first" and "second" mentioned in the present disclosure are only used to distinguish different devices, modules or units, and are not used to limit the order or interdependence of the functions performed by these devices, modules or units.

[0036] It should be noted that the modifications of "one" and "plurality" mentioned in the present disclosure are illustrative rather than restrictive, and those skilled in the art should understand that unless otherwise clearly indicated in the context, it should be understood as "one or more".

[0037] The names of the messages or information exchanged between multiple devices in the embodiments of the present disclosure are only used for illustrative purposes and are not used to limit the scope of these messages or information.

[0038] Figure 1 The following is a flowchart of a complaint handling method provided by an embodiment of the present disclosure. The method can be executed by a complaint handling device, wherein the device can be implemented by software and / or hardware and can be configured in an electronic device, typically a mobile phone or a tablet computer. The complaint handling method provided by an embodiment of the present disclosure is applicable to scenarios where complaints initiated due to copyright violations are handled. Figure 1 As shown, the complaint handling method provided in this embodiment may include:

[0039] S101: Receive a first triggering operation of viewing complaint information of a first complaint.

[0040] Among them, the first trigger operation can be any operation for triggering the display of the complaint information received by the user, such as the first trigger operation can be a click operation in the display area of ​​the penalty notice in the message page. At this time, when the user wants to view the complaint information of a certain complaint he has received, he can control the electronic device to switch the current display page to the message page and click the display area of ​​the penalty notice corresponding to the complaint in the message page. The user can be understood as the person who performs the first trigger operation, the first complaint can be the complaint received by the user, and the user is the person complained against in the first complaint. For example, assuming that the first complaint is a complaint initiated by user A to user B, the complainant of the first complaint is user A, and the person complained against in the first complaint is user B. User B can view the complained against information of the first complaint by performing the first trigger operation.

[0041] S102. In response to the first trigger operation, a complaint details page is displayed, wherein the complaint information is displayed on the complaint details page, and the complaint information includes at least one of the complainant information, the complained object information and the complaint description information.

[0042] Among them, the complained information of the first complaint can be understood as the relevant information of the first complaint received by the user, which may include at least one of the complainant information, complained object information and complaint description information of the first complaint. The complainant information can be the relevant information of the complainant who initiated the first complaint, such as the name of the complainant, etc.; the complained object information can be understood as the relevant information of the object complained by the complainant, such as the name of the complained object, etc. The complained object can be the video, picture, commodity and other products posted by the complained object. The following takes the complained object as the video posted by the complained person in the application software as an example; the complaint description information can be the description of the complaint initiated by the complainant, which may include the complainant's complaint reasons and complaint supporting materials, etc. The complaint description information can be presented in the form of text, pictures and / or videos.

[0043] Figure 2 A schematic diagram of a complaint details page provided in this embodiment, such as Figure 2 As shown, the complaint details page may display the name of the complainant 21, the name of the complained video 22, and the complainant's complaint description information for the first complaint, i.e., the complaint description information ( Figure 2 The complaint reason 23 in the complained description information is presented in text form, and the complaint supporting materials 24 in the complained description information are presented in picture form as an example); it can also further display the name of the complaining account 25 (that is, the account name of the person complained against), the handling measures of the application software platform on the complained video 26, the infringement type of the person complained against 27 and the complainant's complaint statement 28.

[0044] Exemplarily, the electronic device receives and displays the penalty notice sent by the server when the first complaint is approved; when the user wants to view the detailed information of the first complaint, the user can click on the display area of ​​the penalty notice; accordingly, when the computer detects that the user clicks on the display area of ​​the penalty notice, it determines that the first trigger operation has been received, and in response to the first trigger operation, displays the complaint details page, and displays the complaint information of the first complaint in the complaint details page.

[0045] In one embodiment, the complaint handling method provided in this embodiment may also include: receiving a second trigger operation acting on the complaint control in the complaint details page; in response to the second trigger operation, displaying a complaint page for the user to fill in the complaint information, and the first complaint is the complaint received by the user.

[0046] In the above embodiment, a complaint details page is provided with a complaint control, so that when the user has objections to the first complaint, the user can control the electronic device to jump to the complaint page by clicking the complaint control, and fill in the complaint information on the complaint page to make a complaint, thereby simplifying the operations required for the user to make a complaint, ensuring that the user can make a complaint quickly, and further improving the user experience.

[0047] Specifically, after viewing the complaint information displayed on the complaint details page, if the user disagrees with the first complaint, the user can click the appeal control 29 (such as Figure 2 As shown); accordingly, when the electronic device detects that the user clicks the complaint control, it determines that the second trigger operation has been received and switches the currently displayed page from the complaint details page to the complaint page of the first complaint; thereby, the user can fill in the complaint information on the complaint page to file a complaint.

[0048] In one embodiment, the complaint handling method provided in this embodiment may also include: receiving a tenth trigger operation for initiating a second complaint; in response to the tenth trigger operation, displaying a forwarding complaint page for the user to fill in the forwarding complaint information; receiving an eleventh trigger operation acting on the first next step control in the forwarding complaint page; in response to the eleventh trigger operation, displaying a second forwarding preview page corresponding to the forwarding complaint page; receiving a twelfth trigger operation acting on the second next step control in the second forwarding preview page; in response to the twelfth trigger operation, displaying a non-forwarding complaint page for the user to fill in the non-forwarding complaint information; receiving a thirteenth trigger operation acting on the fourth submission control in the non-forwarding complaint page; in response to the thirteenth trigger operation, sending the forwarding complaint information and the non-forwarding complaint information to the server, so that the server will send the forwarding complaint information as the complained information of the second complaint to the complainee of the second complaint when the forwarding complaint information is reviewed and approved.

[0049] Among them, the second complaint can be understood as a complaint initiated by a user, that is, the user is the complainant of the second complaint. For example, assuming that the second complaint is a complaint initiated by user A to user B or any other user C, that is, when user A is complained by user B, the complainant of the first complaint, he can also initiate a complaint against user B or any other user C. Forwarded complaint information can be understood as complaint information that can be forwarded to the person being complained after the complaint is reviewed and approved, that is, complaint information that the person being complained can view, which may include one or more of the name of the complainant (i.e., the right holder), the supporting materials uploaded by the complainant, and the complaint description information entered by the complainant; correspondingly, non-forwarded complaint information can be understood as complaint information that will not be forwarded to the person being complained, that is, complaint information that the person being complained cannot view, which may include the complainant's contact information (such as email and phone number, etc.) and the complainant's identity certificate (such as the complainant's ID card image, etc.). The seventh trigger operation can be any operation that can initiate a complaint, such as the operation of clicking on a complaint control displayed on a page or window of the application software.

[0050] In the above implementation, the complaint forwarding page can be understood as a page for users to fill in the complaint forwarding information. The page can be provided with one or more of the input area 31 for the right subject type, the input area 32 for the right holder's name, the upload area 33 for infringement proof materials, and the input area 34 for the complaint reason. A first next step control 35 for switching to the second forwarding preview page can also be provided. Figure 3 The second forwarding preview page can be understood as a page for displaying the display effect of the forwarding complaint information filled in by the user on the side of the complainee. The page can display one or more of the following: the name of the user (i.e. the complainant) 41, the account of the complained user 42, the name of the complained object 43, the infringement type 44, the complaint description (including the complaint reason 45 and the complaint supporting materials 46 entered by the user) and the user's guarantee statement 47. A second next step control 48 for switching to a non-forwarded complaint page can also be provided, such as Figure 4 The non-forwarded complaint page can be understood as a page for users to fill in non-forwarded complaint information. The page can be provided with one or more of the following: an email input area 51, a phone number input area 52, and a user ID input area 53. A fourth submission control 54 can also be provided for submitting the forwarded complaint information and non-forwarded complaint information filled in by the user, as shown in FIG. Figure 5 shown.

[0051] Specifically, when a user wants to complain about a video posted by other users, he or she can click on the complaint control corresponding to the video; accordingly, when the electronic device detects that the user clicks on the complaint control corresponding to a video, it determines that the tenth trigger operation has been received, determines that the video is a complained video, and displays the forwarding complaint page; the user enters the forwarding complaint information in the forwarding complaint page, and clicks the first next control in the forwarding complaint page after completing the input; when the electronic device detects that the user clicks on the first next control in the forwarding complaint page, it determines that the eleventh trigger operation has been received, and switches the currently displayed page from the forwarding complaint page to the second forwarding preview page corresponding to the forwarding complaint page; the user views the forwarding complaint information displayed in the second forwarding preview page, and clicks the second next control in the second forwarding preview page after completing the viewing; when the electronic device detects that the user clicks on the second next control in the second forwarding preview page, it determines that the twelfth trigger operation has been received, and switches the currently displayed page from the forwarding complaint page to the second forwarding preview page corresponding to the forwarding complaint page. The front display page switches from the second forwarding preview page to the non-forwarding complaint page; the user enters the non-forwarding complaint information in the non-forwarding complaint page, and clicks the fourth submission control in the non-forwarding complaint page after entering the information; when the electronic device detects that the user clicks the fourth submission control in the non-forwarding complaint page, it determines that the thirteenth trigger operation is received, and sends the forwarding complaint information and the non-forwarding complaint information filled in by the user to the server; the server reviews the forwarding complaint information and the non-forwarding complaint information based on the pre-set review strategy and / or the review operation of the reviewer, and if the review determines that the user's complaint is true, the server adopts corresponding penalty measures to punish the respondent of the second complaint, and sends a penalty notice to the electronic device where the respondent of the second complaint is logged in, so that when the electronic device where the respondent of the second complaint is logged in detects that the respondent of the second complaint clicks the display area of ​​the penalty notice, it can display the complaint details page of the complaint to the respondent of the second complaint.

[0052] In the above implementation, by setting a forwarding delivery page, a second non-forwarded complaint page and a forwarding preview page, users can clearly distinguish between complaint information that can be viewed by the person complained against and complaint information that cannot be viewed by the person complained against, thereby reducing users' anxiety caused by concerns that their more private information will be viewed by the person complained against, and improving users' experience when making complaints.

[0053] It is understandable that in the above implementation, the second forwarding preview page may not be set. In this case, when the electronic device receives a click operation on the next step control in the forwarding complaint page, it can directly switch the currently displayed page from the forwarding complaint page to the non-forwarding complaint page. In addition, the switching order of the forwarding complaint page, the second forwarding preview page and the non-forwarding complaint page can be set as needed. For example, the electronic device can display the non-forwarding complaint page, the forwarding complaint page and the second forwarding preview page in sequence based on the user's trigger operation, or display the forwarding complaint page, the non-forwarding complaint page and the second forwarding preview page in sequence, and so on.

[0054] The complaint handling method provided in this embodiment receives a first trigger operation for viewing the complaint information of the first complaint, and in response to the first trigger operation, displays a complaint details page for displaying the complaint information, wherein the complaint information includes at least one of the complainant information, the object of the complaint information, and the complaint description information. By adopting the above technical solution, when a user is punished, the embodiment shows the user detailed punishment information instead of just showing the punishment result, so that the user can clearly determine the relevant information of his own punishment, and then make targeted improvements or appeals to the content of the complaint, thereby improving the user's experience.

[0055] Figure 6 A flowchart of another complaint handling method provided by an embodiment of the present disclosure. The solution in this embodiment can be combined with one or more optional solutions in the above embodiments. Optionally, the complaint handling method provided in this embodiment may also include: receiving a second trigger operation acting on the complaint control in the complaint details page; in response to the second trigger operation, displaying a forwarding complaint page for the user to fill in the first forwarding complaint information, the first complaint being the complaint received by the user; receiving a third trigger operation acting on the first submit control in the forwarding complaint page; in response to the third trigger operation, switching the currently displayed page from the forwarding complaint page to the first forwarding preview page corresponding to the forwarding complaint page; receiving a fourth trigger operation acting on the completion control in the first forwarding preview page; in response to the fourth trigger operation, displaying a non-forwarding complaint page for the user to fill in the non-forwarding complaint information; receiving a fifth trigger operation acting on the second submit control in the non-forwarding complaint page; in response to the fifth trigger operation, sending the first forwarding complaint information and the non-forwarding complaint information as complaint information of the first complaint to the server, so that the server sends the first forwarding complaint information to the complainant of the first complaint when the first forwarding complaint information is reviewed and approved.

[0056] Optionally, the complaint handling method provided in this embodiment may also include: receiving a sixth trigger operation for viewing the second forwarded complaint information of the second complaint; in response to the sixth trigger operation, displaying a complaint details page, the complaint details page being used to display the second forwarded complaint information, the second complaint being a complaint initiated by the user.

[0057] Optionally, the complaint handling method provided in this embodiment may also include: receiving a seventh trigger operation acting on the complaint control within the complaint details page; in response to the seventh trigger operation, displaying a target complaint page for the user to fill in supplementary complaint information, wherein the supplementary complaint is a complaint initiated by the user; receiving an eighth trigger operation acting on the third submission control within the target complaint page; and in response to the eighth trigger operation, sending the supplementary complaint information to the server.

[0058] Correspondingly, such as Figure 6 As shown, the complaint handling method provided in this embodiment may include:

[0059] S201: Receive a first trigger operation for viewing complaint information of a first complaint.

[0060] S202. In response to the first trigger operation, a complaint details page is displayed, wherein the complaint information is displayed on the complaint details page, and the complaint information includes at least one of the complainant information, the complained object information and the complaint description information.

[0061] S203: Receive a second trigger operation on the appeal control in the complaint details page.

[0062] S204. In response to the second trigger operation, a complaint forwarding page is displayed for the user to fill in first complaint forwarding information, where the first complaint is a complaint received by the user.

[0063] Among them, the forwarding complaint page can be understood as a page for users to fill in the first forwarding complaint information. The first forwarding complaint information can be understood as the complaint information that can be forwarded to the complainant of the first complaint after the complaint is reviewed, that is, the complaint information that the complainant of the first complaint can view, which may include the name of the user (that is, the declarant), and the proof materials and reasons that the complained content does not constitute infringement. Accordingly, the forwarding complaint page can be provided with an input area 71 for the type of right holder, an input area 72 for the name of the declarant, an input area 73 for the proof materials of non-infringement, and an input area 74 for the reason of non-infringement, and can further be provided with a first submission control 75, such as Figure 7 shown.

[0064] Specifically, the electronic device displays the complaint details page of the first complaint received by the user, and displays the appeal control 29 in the complaint details page, such as Figure 2 As shown; when the user wants to appeal the first complaint, he clicks the complaint control 29 in the complaint details page; accordingly, when the electronic device detects that the user has clicked the complaint control 29, it determines that the second trigger operation has been received, and switches the currently displayed page from the complaint details page of the first complaint to the forwarded complaint page of the first complaint, so that the user can fill in the first forwarded complaint information of the first complaint in the non-forwarded complaint page.

[0065] S205: Receive a third trigger operation acting on the first submit control in the forwarding complaint page.

[0066] S206. In response to the third trigger operation, switch the currently displayed page from the forwarding appeal page to a first forwarding preview page corresponding to the forwarding appeal page.

[0067] Among them, the first forwarding preview page can be understood as a page for displaying the display effect of the first forwarding complaint information filled in by the user on the complainant side. The page can display one or more of the user's (i.e., the declarant's) name 81, the user's account 82, the name of the complained object 83, the infringement type 84, the statement description (including the non-infringement reason 85 and non-infringement proof materials 86 entered by the user) and the user's guarantee statement 87, and can further be provided with a completion control 88 for switching to the non-forwarded complaint page, such as Figure 8 Shown

[0068] Exemplarily, a user enters first forwarding complaint information in the forwarding complaint page and clicks the first submission control in the forwarding complaint page after completing the input; when the electronic device detects that the user clicks the first submission control in the forwarding complaint page, it determines that a third trigger operation has been received, and switches the currently displayed page from the forwarding complaint page to the first forwarding preview page corresponding to the forwarding complaint page, so that the user can view the first forwarding complaint information that will be forwarded to the complainant.

[0069] S207: Receive a fourth trigger operation acting on a completion control in the first forwarding preview page.

[0070] S208. In response to the fourth trigger operation, a non-forwarding appeal page is displayed for the user to fill in non-forwarding appeal information.

[0071] Among them, the non-forwarded complaint page can be understood as a page for users to fill in non-forwarded complaint information. The non-forwarded complaint information can be understood as complaint information that will not be forwarded to the complainant, that is, complaint information that the complainant cannot view, which may include the user's contact information (such as email and phone number, etc.) and the user's identity proof (such as the user's ID card image, etc.). Accordingly, the non-forwarded complaint page may be provided with one or more of the following: an email input area 91, a phone number input area 92, and a user ID input area 93, and may further be provided with a second submission control 94, such as Fig. 9 shown.

[0072] In this embodiment, the fourth trigger operation can be any trigger operation used to trigger the electronic device to display the non-forwarded complaint page of the first complaint, and the third trigger operation can be a click operation on the completion control in the first forwarded preview page. Accordingly, when the electronic device detects that the user clicks the completion control in the first forwarded preview page, it can determine that the third trigger operation has been received and switch the currently displayed page from the first forwarded preview page to the non-forwarded complaint page.

[0073] In the above implementation, by setting up a forwarded complaint page, a first forwarded preview page, and a non-forwarded complaint page, users can clearly distinguish between complaint information that can be viewed by the complainant and complaint information that cannot be viewed by the complainant, thereby reducing the user's anxiety caused by worrying that their more private information will be viewed by the complainant, and improving the user's experience when making a complaint.

[0074] It is understandable that the switching order of the forwarding appeal page, the first forwarding preview page and the non-forwarding appeal page can be set as needed. For example, the electronic device can display the non-forwarding appeal page, the forwarding appeal page and the first forwarding preview page in sequence based on the user's trigger operation, or display the forwarding appeal page, the first non-forwarding appeal page and the forwarding preview page in sequence, and so on.

[0075] S209: Receive a fifth trigger operation acting on a second submit control in the non-forwarding appeal page.

[0076] S210. In response to the fifth trigger operation, the first forwarded complaint information and the non-forwarded complaint information are sent to the server as complaint information of the first complaint, so that the server sends the first forwarded complaint information to the complainant of the first complaint when the first forwarded complaint information is approved.

[0077] Exemplarily, a user enters non-forward complaint information in a non-forward complaint page, and clicks a second submission control in the non-forward complaint page after completing the entry; when the electronic device detects that the user clicks the second submission control in the non-forward complaint page, it determines that the fifth trigger operation is received, and sends the first forward complaint information and the non-forward complaint information filled in by the user to the server; accordingly, the server reviews the first forward complaint information and the non-forward complaint information based on a pre-set review strategy and / or the review operation of the reviewer, and when the review determines that the user's complaint is true, the server sends a complaint notification to the electronic device where the complainant of the first complaint is logged in, so that the electronic device where the complainant of the first complaint is logged in can display the complaint details page of the complaint to the complainant of the first complaint when it detects that the complainant of the first complaint clicks the display area of ​​the complaint notification.

[0078] S211. Receive a sixth trigger operation of viewing the second forwarded appeal information of the second complaint.

[0079] S212. In response to the sixth trigger operation, display a complaint details page, wherein the complaint details page is used to display the second forwarded complaint information, and the second complaint is a complaint initiated by the user.

[0080] The sixth trigger operation may be any operation for triggering the display of the forwarded complaint information received by the user, such as a click operation in the display area of ​​the complaint notification in the message page. The second forwarded complaint information may include the forwarded complaint information filled in by the complainee of the second complaint when filing the complaint. Fig.10 As shown, the complaint details page may display the name 101 of the declarant (i.e. the person complained against), the declaration account 102 (i.e. the person complained against’s account), the name of the object of the second complaint 103, the type of rights involved 104, the declaration content 105 (including text and pictures) and the declarant’s guarantee statement 106, and may further display a complaint control 107.

[0081] Illustratively, the electronic device receives and displays a complaint notification sent by the server when the complaint against the second complaint is reviewed and approved; when the user wants to view detailed information of the complaint, the user can click on the display area of ​​the complaint notification; accordingly, when the computer monitors that the user clicks on the display area of ​​the complaint notification, it determines that the sixth trigger operation has been received, and in response to the sixth trigger operation, displays the complaint details page, and displays the second forwarded complaint information of the second complaint on the complaint details page.

[0082] S213. Receive a seventh trigger operation acting on a complaint control in the complaint details page.

[0083] S214. In response to the seventh trigger operation, a target complaint page is displayed for the user to fill in supplementary complaint information, where the supplementary complaint is a complaint initiated by the user.

[0084] The target complaint page may be a page for users to fill in additional complaint information. The additional complaint information may be understood as the relevant complaint or litigation information that is filled in when a user files a second complaint against the user being complained about. It may include the user's additional complaint description information (such as a statement that a complaint has been filed with the relevant department or a lawsuit has been filed with the People's Court in response to the second complaint) and additional complaint supporting materials (such as proof that a complaint has been filed with the relevant department or a lawsuit has been filed with the People's Court). Accordingly, if Fig.11 As shown, the target complaint page may be provided with an input area 111 for users to fill in complaint description information and an upload area 112 for users to upload supplementary complaint supporting materials. A third submission control 113 may be further provided for instructing the electronic device to submit the supplementary complaint information filled in by the user.

[0085] Specifically, the electronic device displays the complaint details page of the second complaint, and displays the complaint control in the complaint details page; when the user wants to make another complaint against the application initiated by the person complained against, the user clicks the complaint control in the complaint details page; accordingly, when the electronic device detects that the user clicks the complaint control, it determines that the seventh trigger operation has been received, and switches the currently displayed page from the complaint details page to the target complaint page, so that the user can fill in additional complaint information in the target complaint page.

[0086] S215. Receive the eighth trigger operation acting on the third submission control in the target complaint page.

[0087] S216. In response to the eighth trigger operation, send the supplementary complaint information to the server.

[0088] Exemplarily, the user fills in supplementary complaint information in the target complaint page, and after completing the supplementary complaint information, the user can trigger (such as clicking, etc.) the third submission control in the target complaint page; accordingly, when the electronic device monitors that the user triggers the third submission control, it determines that the eighth trigger operation is received, and sends the supplementary complaint information filled in by the user in the target complaint page to the server, so as to facilitate subsequent review based on the supplementary complaint information.

[0089] In this embodiment, when it is detected that the user has completed the input of the supplementary complaint information, the display page can be switched to the complaint progress page. In addition, when it is detected that the user has executed a trigger operation for viewing the complaint progress, the complaint progress page can also be displayed to facilitate the user to view the progress of the second complaint initiated by the user. At this point, preferably, the complaint handling method provided in this embodiment may also include: in response to the eighth trigger operation, or in response to the receipt of the ninth trigger operation for viewing the complaint progress of the second complaint, displaying the complaint progress page of the second complaint. Among them, the ninth trigger operation can be any operation for viewing the complaint progress of the second complaint initiated by the user; such as Fig.12 As shown, in addition to displaying the complaint progress of the second complaint, the complaint progress page can also further display the complaint number, complaint time and complaint description of the second complaint.

[0090] The complaint handling method provided in this embodiment can support users to file online complaints against the first complaint received and to file a second complaint against the second complaint initiated, thereby improving the convenience of users in filing complaints and making second complaints. In addition, by inputting forwarded complaint information on the forwarded complaint page and inputting non-forwarded complaint information on the non-forwarded complaint page, users can clearly distinguish between complaint information that the complainant can view and non-forwarded complaint information that the complainant cannot view, thereby improving the user experience.

[0091] Fig.13 This is a block diagram of a complaint handling device provided by an embodiment of the present disclosure. The device can be implemented by software and / or hardware, and can be configured in an electronic device, typically a mobile phone or a tablet computer, and can handle complaints by executing a complaint handling method. Fig.13 As shown, the complaint handling device provided in this embodiment may include: a first trigger operation receiving module 1301 and a complaint details page display module 1302, wherein:

[0092] A first trigger operation receiving module 1301 is used to receive a first trigger operation for viewing the complained information of the first complaint;

[0093] The complaint details page display module 1302 is used to display the complaint details page in response to the first trigger operation, and the complaint details page displays the complaint information, and the complaint information includes at least one of the complainant information, the complained object information and the complaint description information.

[0094] The complaint handling device provided in this embodiment receives the first trigger operation of viewing the complaint information of the first complaint through the first trigger operation receiving module, and displays the complaint details page for displaying the complaint information in response to the first trigger operation through the complaint details page display module, and the complaint information includes at least one of the complainant information, the object of the complaint information and the complaint description information. By adopting the above technical solution, when a user is punished, the detailed punishment information is displayed to the user, instead of just the punishment result, so that the user can clearly determine the relevant information of his own punishment, and then make targeted improvements or appeals to the content of the complaint, thereby improving the user's experience.

[0095] Furthermore, the complaint handling device provided in this embodiment may also include: a second trigger operation receiving module, used to receive a second trigger operation acting on the complaint control in the complaint details page; a complaint page display module, used to respond to the second trigger operation, display a complaint page for the user to fill in the complaint information, and the user is the person being complained against in the first complaint.

[0096] Furthermore, the complaint handling device provided in this embodiment may also include: a second trigger operation receiving module, which is used to receive a second trigger operation acting on the complaint control in the complaint details page; a forwarding complaint page display module, which is used to respond to the second trigger operation and display the forwarding complaint page for the user to fill in the first forwarding complaint information; a third trigger operation receiving module, which is used to receive a third trigger operation acting on the first submission control in the forwarding complaint page; a preview page display module, which is used to respond to the third trigger operation and switch the currently displayed page from the forwarding complaint page to the first forwarding preview page corresponding to the forwarding complaint page; a fourth trigger operation receiving module, which is used to receive A fourth trigger operation acting on the completion control in the first forwarding preview page; a non-forwarding complaint page display module, used to respond to the fourth trigger operation and display a non-forwarding complaint page for the user to fill in non-forwarding complaint information; a fifth trigger operation receiving module, used to receive a fifth trigger operation acting on the second submit control in the non-forwarding complaint page; a complaint information sending module, used to respond to the fifth trigger operation and send the first forwarding complaint information and the non-forwarding complaint information as complaint information of the first complaint to the server, so that the server sends the first forwarding complaint information to the complainant of the first complaint when the first forwarding complaint information is reviewed and approved.

[0097] Furthermore, the complaint handling device provided in this embodiment may also include: a sixth trigger operation receiving module, used to receive a sixth trigger operation for viewing the second forwarded complaint information of the second complaint; a complaint details page display module, used to display a complaint details page in response to the sixth trigger operation, and the complaint details page is used to display the second forwarded complaint information.

[0098] Furthermore, the complaint handling device provided in this embodiment may also include: a seventh trigger operation receiving module, used to receive the seventh trigger operation acting on the complaint control in the complaint details page; a target complaint page display module, used to display the target complaint page in response to the seventh trigger operation, for the user to fill in supplementary complaint information, and the user is the complainant of the second complaint; an eighth trigger operation receiving module, used to receive the eighth trigger operation acting on the third submission control in the target complaint page; a supplementary complaint information sending module, used to send the supplementary complaint information to the server in response to the eighth trigger operation.

[0099] Furthermore, the complaint handling device provided in this embodiment may also include: a complaint progress page display module, used to display the complaint progress page of the second complaint in response to the eighth trigger operation, or in response to the received ninth trigger operation for viewing the complaint progress of the second complaint.

[0100] Furthermore, the complaint handling device provided in this embodiment may also include: a tenth trigger operation receiving module, which is used to receive the tenth trigger operation for initiating a second complaint; a forwarding complaint page display module, which is used to display the forwarding complaint page in response to the tenth trigger operation, so that the user can fill in the forwarding complaint information; an eleventh trigger operation receiving module, which is used to receive the eleventh trigger operation acting on the first next step control in the forwarding complaint page; a preview page display module, which is used to display the second forwarding preview page corresponding to the forwarding complaint page in response to the eleventh trigger operation; and a twelfth trigger operation receiving module, which is used to receive the first next step control in the second forwarding preview page. The twelfth trigger operation of the second next step control; a non-forwarded complaint page display module, which is used to display a non-forwarded complaint page in response to the twelfth trigger operation, so that the user can fill in the non-forwarded complaint information; a thirteenth trigger operation receiving module, which is used to receive the thirteenth trigger operation of the fourth submission control in the non-forwarded complaint page; a complaint information sending module, which is used to send the forwarded complaint information and the non-forwarded complaint information to the server in response to the thirteenth trigger operation, so that the server will send the forwarded complaint information as the complained information of the second complaint to the complainee of the second complaint when the forwarded complaint information is reviewed and approved.

[0101] The complaint handling device provided in the embodiment of the present disclosure can execute the complaint handling method provided in any embodiment of the present disclosure, and has the corresponding functional modules and beneficial effects of executing the complaint handling method. For technical details not described in detail in this embodiment, please refer to the complaint handling method provided in any embodiment of the present disclosure.

[0102] Reference below Fig.14 , which shows a schematic diagram of the structure of an electronic device (e.g., terminal device) 1400 suitable for implementing the embodiments of the present disclosure. The terminal device in the embodiments of the present disclosure may include, but is not limited to, mobile terminals such as mobile phones, notebook computers, digital broadcast receivers, PDAs (personal digital assistants), PADs (tablet computers), PMPs (portable multimedia players), vehicle-mounted terminals (e.g., vehicle-mounted navigation terminals), etc., and fixed terminals such as digital TVs, desktop computers, etc. Fig.14 The electronic device shown is only an example and should not bring any limitation to the functions and scope of use of the embodiments of the present disclosure.

[0103] like Fig.14 As shown, the electronic device 1400 may include a processing device (e.g., a central processing unit, a graphics processing unit, etc.) 1401, which can perform various appropriate actions and processes according to a program stored in a read-only memory (ROM) 1402 or a program loaded from a storage device 1406 into a random access memory (RAM) 1403. In the RAM 1403, various programs and data required for the operation of the electronic device 1400 are also stored. The processing device 1401, the ROM 1402, and the RAM 1403 are connected to each other via a bus 1404. An input / output (I / O) interface 1405 is also connected to the bus 1404.

[0104] Typically, the following devices may be connected to the I / O interface 1405: an input device 1406 including, for example, a touch screen, a touch pad, a keyboard, a mouse, a camera, a microphone, an accelerometer, a gyroscope, etc.; an output device 1407 including, for example, a liquid crystal display (LCD), a speaker, a vibrator, etc.; a storage device 1406 including, for example, a magnetic tape, a hard disk, etc.; and a communication device 1409. The communication device 1409 may allow the electronic device 1400 to communicate with other devices wirelessly or by wire to exchange data. Although Fig.14 The electronic device 1400 is shown with various devices, but it should be understood that it is not required to implement or possess all the devices shown. More or fewer devices may be implemented or possessed instead.

[0105] In particular, according to an embodiment of the present disclosure, the process described above with reference to the flowchart can be implemented as a computer software program. For example, an embodiment of the present disclosure includes a computer program product, which includes a computer program carried on a non-transitory computer-readable medium, and the computer program contains program code for executing the method shown in the flowchart. In such an embodiment, the computer program can be downloaded and installed from a network through a communication device 1409, or installed from a storage device 1406, or installed from a ROM 1402. When the computer program is executed by the processing device 1401, the above-mentioned functions defined in the method of the embodiment of the present disclosure are executed.

[0106] It should be noted that the computer-readable medium disclosed above may be a computer-readable signal medium or a computer-readable storage medium or any combination of the above two. The computer-readable storage medium may be, for example, but not limited to, an electrical, magnetic, optical, electromagnetic, infrared, or semiconductor system, device or device, or any combination of the above. More specific examples of computer-readable storage media may include, but are not limited to: an electrical connection with one or more wires, a portable computer disk, a hard disk, a random access memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disk read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the above. In the present disclosure, a computer-readable storage medium may be any tangible medium containing or storing a program that may be used by or in combination with an instruction execution system, device or device. In the present disclosure, a computer-readable signal medium may include a data signal propagated in a baseband or as part of a carrier wave, in which a computer-readable program code is carried. This propagated data signal may take a variety of forms, including but not limited to an electromagnetic signal, an optical signal, or any suitable combination of the above. The computer readable signal medium may also be any computer readable medium other than a computer readable storage medium, which may send, propagate or transmit a program for use by or in conjunction with an instruction execution system, apparatus or device. The program code contained on the computer readable medium may be transmitted using any suitable medium, including but not limited to: wires, optical cables, RF (radio frequency), etc., or any suitable combination of the above.

[0107] In some embodiments, the client and the server may communicate using any currently known or future developed network protocol such as HTTP (HyperText Transfer Protocol), and may be interconnected with any form or medium of digital data communication (e.g., a communication network). Examples of communication networks include a local area network ("LAN"), a wide area network ("WAN"), an internet (e.g., the Internet), and a peer-to-peer network (e.g., an ad hoc peer-to-peer network), as well as any currently known or future developed network.

[0108] The computer-readable medium may be included in the electronic device, or may exist independently without being incorporated into the electronic device.

[0109] The above-mentioned computer-readable medium carries one or more programs. When the above-mentioned one or more programs are executed by the electronic device, the electronic device: receives a first trigger operation for viewing the complained information of the first complaint; in response to the first trigger operation, displays a complaint details page, wherein the complaint details page displays the complained information, and the complained information includes at least one item of the complainant information, the complained object information and the complaint description information.

[0110] Computer program code for performing the operations of the present disclosure may be written in one or more programming languages ​​or a combination thereof, including, but not limited to, object-oriented programming languages, such as Java, Smalltalk, C++, and conventional procedural programming languages, such as "C" or similar programming languages. The program code may be executed entirely on the user's computer, partially on the user's computer, as a separate software package, partially on the user's computer and partially on a remote computer, or entirely on a remote computer or server. In cases involving a remote computer, the remote computer may be connected to the user's computer through any type of network, including a local area network (LAN) or a wide area network (WAN), or may be connected to an external computer (e.g., through the Internet using an Internet service provider).

[0111] The flow chart and block diagram in the accompanying drawings illustrate the possible architecture, function and operation of the system, method and computer program product according to various embodiments of the present disclosure. In this regard, each square box in the flow chart or block diagram can represent a module, a program segment or a part of a code, and the module, the program segment or a part of the code contains one or more executable instructions for realizing the specified logical function. It should also be noted that in some implementations as replacements, the functions marked in the square box can also occur in a sequence different from that marked in the accompanying drawings. For example, two square boxes represented in succession can actually be executed substantially in parallel, and they can sometimes be executed in the opposite order, depending on the functions involved. It should also be noted that each square box in the block diagram and / or flow chart, and the combination of the square boxes in the block diagram and / or flow chart can be implemented with a dedicated hardware-based system that performs a specified function or operation, or can be implemented with a combination of dedicated hardware and computer instructions.

[0112] The units involved in the embodiments described in the present disclosure may be implemented by software or hardware, wherein the name of a module does not, in some cases, constitute a limitation on the unit itself.

[0113] The functions described above herein may be performed at least in part by one or more hardware logic components. For example, without limitation, exemplary types of hardware logic components that may be used include: field programmable gate arrays (FPGAs), application specific integrated circuits (ASICs), application specific standard products (ASSPs), systems on chips (SOCs), complex programmable logic devices (CPLDs), and the like.

[0114] In the context of the present disclosure, a machine-readable medium may be a tangible medium that may contain or store a program for use by or in conjunction with an instruction execution system, device, or equipment. A machine-readable medium may be a machine-readable signal medium or a machine-readable storage medium. A machine-readable medium may include, but is not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, device, or equipment, or any suitable combination of the foregoing. A more specific example of a machine-readable storage medium may include an electrical connection based on one or more lines, a portable computer disk, a hard disk, a random access memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disk read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing.

[0115] According to one or more embodiments of the present disclosure, Example 1 provides a complaint handling method, including:

[0116] Receiving a first trigger operation of viewing complaint information of a first complaint;

[0117] In response to the first trigger operation, a complaint details page is displayed, in which the complaint information is displayed, and the complaint information includes at least one of the complainant information, the complained object information and the complaint description information.

[0118] According to one or more embodiments of the present disclosure, Example 2 is the method according to Example 1, further comprising:

[0119] Receiving a second trigger operation acting on a complaint control in the complaint details page;

[0120] In response to the second trigger operation, a complaint page is displayed for the user to fill in the complaint information, and the user is the respondent of the first complaint.

[0121] According to one or more embodiments of the present disclosure, Example 3 is the method according to Example 1, further comprising:

[0122] Receiving a second trigger operation acting on a complaint control in the complaint details page;

[0123] In response to the second trigger operation, displaying a forwarding complaint page for the user to fill in the first forwarding complaint information;

[0124] Receiving a third trigger operation acting on a first submit control in the forwarding appeal page;

[0125] In response to the third trigger operation, switching the currently displayed page from the forwarding appeal page to a first forwarding preview page corresponding to the forwarding appeal page;

[0126] receiving a fourth trigger operation acting on a completion control in the first forwarding preview page;

[0127] In response to the fourth trigger operation, displaying a non-forwarding appeal page for the user to fill in non-forwarding appeal information;

[0128] receiving a fifth trigger operation acting on a second submit control in the non-forwarded appeal page;

[0129] In response to the fifth trigger operation, the first forwarded complaint information and the non-forwarded complaint information are sent to the server as complaint information of the first complaint, so that the server sends the first forwarded complaint information to the complainant of the first complaint when the first forwarded complaint information is reviewed and approved.

[0130] According to one or more embodiments of the present disclosure, Example 4 is the method according to Example 3, further comprising:

[0131] receiving a sixth triggering operation of viewing second forwarded appeal information of a second complaint;

[0132] In response to the sixth trigger operation, a complaint details page is displayed, wherein the complaint details page is used to display the second forwarded complaint information.

[0133] According to one or more embodiments of the present disclosure, Example 5 is the method according to Example 4, further comprising:

[0134] Receiving a seventh trigger operation acting on a complaint control in the complaint details page;

[0135] In response to the seventh trigger operation, a target complaint page is displayed for the user to fill in additional complaint information, the user being the complainant of the second complaint;

[0136] Receiving an eighth trigger operation acting on a third submit control within the target complaint page;

[0137] In response to the eighth trigger operation, the supplementary complaint information is sent to the server.

[0138] According to one or more embodiments of the present disclosure, Example 6 is the method according to Example 5, further comprising:

[0139] In response to the eighth trigger operation, or in response to receiving a ninth trigger operation for viewing the complaint progress of the second complaint, a complaint progress page for the second complaint is displayed.

[0140] According to one or more embodiments of the present disclosure, Example 7 is a method according to any one of Examples 4-6, further comprising:

[0141] receiving a tenth triggering operation for initiating a second complaint;

[0142] In response to the tenth trigger operation, displaying a complaint forwarding page for the user to fill in complaint forwarding information;

[0143] Receiving an eleventh triggering operation acting on a first next step control in the forwarding complaint page;

[0144] In response to the eleventh trigger operation, displaying a second forwarding preview page corresponding to the forwarded complaint page;

[0145] receiving a twelfth triggering operation acting on a second next step control in the second forwarding preview page;

[0146] In response to the twelfth trigger operation, displaying a non-forwarded complaint page for the user to fill in non-forwarded complaint information;

[0147] Receiving a thirteenth triggering operation acting on a fourth submit control in the non-forwarded complaint page;

[0148] In response to the thirteenth trigger operation, the forwarded complaint information and the non-forwarded complaint information are sent to the server, so that when the forwarded complaint information is reviewed and approved, the server sends the forwarded complaint information as the complained information of the second complaint to the complainee of the second complaint.

[0149] According to one or more embodiments of the present disclosure, Example 8 provides a complaint handling device, including:

[0150] A first trigger operation receiving module, used for receiving a first trigger operation for viewing the complained information of the first complaint;

[0151] The complaint details page display module is used to display the complaint details page in response to the first trigger operation, and the complaint details page displays the complaint information, and the complaint information includes at least one of the complainant information, the complained object information and the complaint description information.

[0152] According to one or more embodiments of the present disclosure, Example 9 provides an electronic device, including:

[0153] one or more processors;

[0154] a memory for storing one or more programs,

[0155] When the one or more programs are executed by the one or more processors, the one or more processors implement the complaint handling method as described in any one of Examples 1-7.

[0156] According to one or more embodiments of the present disclosure, Example 10 provides a computer-readable storage medium having a computer program stored thereon, which, when executed by a processor, implements the complaint handling method as described in any one of Examples 1-7.

[0157] The above description is only a preferred embodiment of the present disclosure and an explanation of the technical principles used. Those skilled in the art should understand that the scope of disclosure involved in the present disclosure is not limited to the technical solutions formed by a specific combination of the above technical features, but should also cover other technical solutions formed by any combination of the above technical features or their equivalent features without departing from the above disclosed concept. For example, the above features are replaced with the technical features with similar functions disclosed in the present disclosure (but not limited to) by each other to form a technical solution.

[0158] In addition, although each operation is described in a specific order, this should not be understood as requiring these operations to be performed in the specific order shown or in a sequential order. Under certain circumstances, multitasking and parallel processing may be advantageous. Similarly, although some specific implementation details are included in the above discussion, these should not be interpreted as limiting the scope of the present disclosure. Some features described in the context of a separate embodiment can also be implemented in a single embodiment in combination. On the contrary, the various features described in the context of a single embodiment can also be implemented in multiple embodiments individually or in any suitable sub-combination mode.

[0159] Although the subject matter has been described in language specific to structural features and / or methodological logical actions, it should be understood that the subject matter defined in the appended claims is not necessarily limited to the specific features or actions described above. On the contrary, the specific features and actions described above are merely example forms of implementing the claims.

Claims

1. A method for handling complaints, comprising: Receiving a first trigger operation of viewing complaint information of a first complaint; In response to the first trigger operation, displaying a complaint details page, wherein the complaint information is displayed on the complaint details page, and the complaint information includes at least one of the complaining user information, the complained object information, and the complaint description information; receiving a second trigger operation acting on the appeal control in the complaint details page; In response to the second trigger operation, a complaint page is displayed for the user being complained against to fill in the complaint information, the first complaint is a complaint received by the user being complained against, the complaint information includes first forwarded complaint information and non-forwarded complaint information, the first forwarded complaint information and the non-forwarded complaint information are filled in by the user being complained against on different complaint pages, wherein the first forwarded complaint information is complaint information forwarded to the complaining user of the first complaint, and the non-forwarded complaint information is complaint information not forwarded to the complaining user of the first complaint, the complaint page includes a forwarded complaint page, the forwarded complaint page is provided with a control for switching to a first forwarded preview page, and the first forwarded preview page is a page for displaying the display effect of the first forwarded complaint information filled in by the user being complained against on the complaining user side.

2. The method according to claim 1, wherein: Also includes: Receiving a second trigger operation acting on a complaint control in the complaint details page; In response to the second trigger operation, displaying a complaint forwarding page for the complained user to fill in first complaint forwarding information, where the first complaint is a complaint received by the complained user; Receiving a third trigger operation acting on a first submit control in the forwarding appeal page; In response to the third trigger operation, switching the currently displayed page from the forwarding appeal page to a first forwarding preview page corresponding to the forwarding appeal page; receiving a fourth trigger operation acting on a completion control in the first forwarding preview page; In response to the fourth trigger operation, displaying a non-forwarding complaint page for the complained user to fill in non-forwarding complaint information; receiving a fifth trigger operation acting on a second submit control in the non-forwarded appeal page; In response to the fifth trigger operation, the first forwarded complaint information and the non-forwarded complaint information are sent to the server as complaint information of the first complaint, so that the server sends the first forwarded complaint information to the complaining user of the first complaint when the first forwarded complaint information is reviewed and approved.

3. The method according to claim 2, wherein: Also includes: receiving a sixth triggering operation of viewing second forwarded appeal information of a second complaint; In response to the sixth trigger operation, a complaint details page is displayed, wherein the complaint details page is used to display the second forwarded complaint information, and the second complaint is a complaint initiated by the complained user.

4. The method according to claim 3, wherein: Also includes: Receiving a seventh trigger operation acting on a complaint control in the complaint details page; In response to the seventh trigger operation, a target complaint page is displayed for the complained user to fill in supplementary complaint information, where the supplementary complaint is a complaint initiated by the complained user; Receiving an eighth trigger operation acting on a third submit control within the target complaint page; In response to the eighth trigger operation, the supplementary complaint information is sent to the server.

5. The method according to claim 4, wherein: Also includes: In response to the eighth trigger operation, or in response to receiving a ninth trigger operation for viewing the complaint progress of the second complaint, a complaint progress page for the second complaint is displayed.

6. The method according to any one of claims 3 to 5, wherein: Also includes: receiving a tenth triggering operation for initiating a second complaint; In response to the tenth trigger operation, displaying a complaint forwarding page for the complained user to fill in complaint forwarding information; Receiving an eleventh triggering operation acting on a first next step control in the forwarding complaint page; In response to the eleventh trigger operation, displaying a second forwarding preview page corresponding to the forwarded complaint page; receiving a twelfth triggering operation acting on a second next step control in the second forwarding preview page; In response to the twelfth trigger operation, a non-forwarded complaint page is displayed for the complained user to fill in non-forwarded complaint information; Receiving a thirteenth triggering operation acting on a fourth submit control in the non-forwarded complaint page; In response to the thirteenth trigger operation, the forwarded complaint information and the non-forwarded complaint information are sent to a server, so that when the forwarded complaint information is reviewed and approved, the server sends the forwarded complaint information as the complained information of the second complaint to the complained user of the second complaint.

7. A complaint handling device, comprising: A first trigger operation receiving module, used for receiving a first trigger operation for viewing the complained information of the first complaint; a complaint details page display module, configured to display a complaint details page in response to the first trigger operation, wherein the complaint details page displays the complaint information, and the complaint information includes at least one of the complaining user information, the complained object information and the complaint description information; A second trigger operation receiving module, used for receiving a second trigger operation acting on the appeal control in the complaint details page; A complaint page display module is used to display a complaint page in response to the second trigger operation, so that the user being complained against can fill in the complaint information, the first complaint is the complaint received by the user being complained against, the complaint information includes first forwarded complaint information and non-forwarded complaint information, the first forwarded complaint information and the non-forwarded complaint information are filled in by the user being complained against on different complaint pages, wherein the first forwarded complaint information is the complaint information forwarded to the complaining user of the first complaint, and the non-forwarded complaint information is the complaint information not forwarded to the complaining user of the first complaint, the complaint page includes a forwarded complaint page, the forwarded complaint page is provided with a control for switching to a first forwarded preview page, and the first forwarded preview page is a page for displaying the display effect of the first forwarded complaint information filled in by the user being complained against on the complaining user side.

8. An electronic device comprising: one or more processors; a memory for storing one or more programs, When the one or more programs are executed by the one or more processors, the one or more processors implement the complaint handling method as described in any one of claims 1-6.

9. A computer-readable storage medium having a computer program stored thereon, wherein when the program is executed by a processor, the complaint handling method according to any one of claims 1 to 6 is implemented.

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