Abnormal processing method, device and electronic equipment for logistics distribution

Abstract

The present application discloses an exception handling method, device and electronic device for logistics distribution, and relates to the field of information processing technology. The method includes: first obtaining the first position of the distribution resource when confirming the completion of the target link operation, so as to perform a specified position check; if the first position fails to pass the check, then receiving the environmental image information uploaded by the distribution resource; then obtaining the second position when the distribution resource uploads the environmental image information, so as to perform a specified position check; if the second position passes the check, it is determined that the distribution resource has completed the target link operation, otherwise the environmental image information is sent for verification processing. The present application can effectively reduce the probability of erroneously reporting the completion of the logistics link operation, and improve the user's shopping logistics distribution fulfillment experience.

Description

Technical Field

[0001] The present application relates to the field of information processing technology, and in particular to an exception handling method, device and electronic equipment for logistics distribution. Background Art

[0002] During the logistics delivery process, the deliveryman needs to confirm arrival at the pickup location, confirm pickup, and confirm delivery of the goods. When the deliveryman confirms completion of a certain step, the system will determine whether the deliveryman has reached the specified location for that step, such as by using the Global Positioning System (GPS) of the deliveryman's mobile phone to determine the deliveryman's location. If the system determines that the deliveryman has not reached the specified location for that step, it will prompt an exception.

[0003] Currently, if the delivery person believes that he has reached the specified location, he can continue to operate to confirm that he has completed the operation after the abnormality is prompted. However, this method increases the probability of incorrectly reporting the completion of the logistics link operation, affecting the user's shopping logistics delivery fulfillment experience. Summary of the invention

[0004] In view of this, the present application provides a method, device and electronic device for handling exceptions in logistics distribution, the main purpose of which is to improve the technical problems in the current existing technology that increase the probability of erroneous reporting of completed logistics operations, affecting the user's shopping logistics distribution fulfillment experience.

[0005] According to one aspect of the present application, a method for handling exceptions in logistics distribution is provided, the method comprising:

[0006] Obtain the first position of the distribution resource when confirming the completion of the target link operation, so as to perform the specified position verification;

[0007] If the first location fails the verification, receiving the environmental image information uploaded by the delivery resource;

[0008] Obtaining the second location of the delivery resource when uploading the environmental image information to perform a specified location check;

[0009] If the second position passes the verification, it is determined that the distribution resource has completed the target link operation, otherwise the environmental image information is sent for verification processing.

[0010] Optionally, after receiving the environmental image information uploaded by the delivery resource, the method further comprises: performing image certification verification on the received environmental image information according to the delivery order information and the target link operation;

[0011] The sending of the environmental image information for verification processing specifically includes: sending the verified environmental image information for verification processing.

[0012] Optionally, the received environmental image information is subjected to image verification based on the delivery order information and the target link operation, specifically including: if the target link operation is a pickup link operation, obtaining the pickup party information based on the delivery order information, and the pickup link operation includes picking up the goods or arriving at the pickup location; if the environmental image information contains the pickup party information, it is determined that the verification has passed, otherwise it is determined that the verification has not passed.

[0013] Optionally, the received environmental image information is subjected to image verification based on the delivery order information and the target link operation, specifically including: if the target link operation is a delivery link operation, obtaining the consignee information based on the delivery order information; if the environmental image information contains the consignee information, determining that the verification has been passed, otherwise determining that the verification has not been passed.

[0014] Optionally, before the second position of obtaining the environment image information uploaded by the delivery resource to perform the specified position verification, the method further comprises: allowing input of an instruction to confirm completion of adding the environment image information according to the verified environment image information;

[0015] The obtaining of the second position of the distribution resource when uploading the environmental image information to perform a specified position check specifically includes: in response to an instruction to confirm that the addition of the environmental image information is complete, obtaining the second position of the distribution resource when confirming that the addition of the environmental image information is complete to perform a specified position check.

[0016] Optionally, the method further includes: outputting information prompting a user to retake an image for verification based on the environmental image information that has not passed the verification.

[0017] Optionally, before receiving the environmental image information uploaded by the distribution resource, the method further includes: outputting environmental image shooting guidance information corresponding to the target link operation, wherein different link operations have their own corresponding environmental image shooting guidance information.

[0018] Optionally, the output of environmental image shooting guidance information corresponding to the target link operation specifically includes: outputting guidance information prompting to shoot an image containing first preset environmental information; in response to a help instruction when the first preset environmental information does not exist in the shooting environment, outputting guidance information prompting to shoot an image containing second preset environmental information, the second preset environmental information having associated characteristics with the first preset environmental information.

[0019] Optionally, the output guidance information includes proof example information.

[0020] According to another aspect of the present application, a device for handling abnormalities in logistics distribution is provided, the device comprising:

[0021] An acquisition module is used to acquire the first position of the distribution resource when confirming the completion of the target link operation, so as to perform a specified position check;

[0022] an output module, configured to receive environmental image information uploaded by a delivery resource if the first location fails verification;

[0023] The acquisition module is further used to acquire the second position of the distribution resource when uploading the environmental image information, so as to perform a specified position verification;

[0024] The processing module is further used to determine that the distribution resource has completed the target link operation if the second position passes the verification, otherwise send the environmental image information for verification processing.

[0025] According to another aspect of the present application, a storage medium is provided, on which a computer program is stored. When the computer program is executed by a processor, the above-mentioned exception handling method for logistics distribution is implemented.

[0026] According to another aspect of the present application, an electronic device is provided, including a storage medium, a processor, and a computer program stored on the storage medium and executable on the processor, wherein the processor implements the above-mentioned exception handling method for logistics distribution when executing the computer program.

[0027] By means of the above technical scheme, the present application provides a method, device and electronic device for handling exceptions in logistics distribution. Compared with the current existing technology, in the process of logistics distribution, when the distribution resource confirms that the target link operation has been completed, if the system determines that the position of the distribution resource is abnormal, the distribution resource can prove that it has indeed arrived at the specified location by uploading image proof information. And when the distribution resource takes the image, it is very likely that the position is moving. Therefore, when the image proof is submitted, it is very likely that the position of the distribution resource has met the specified range. Therefore, it is possible to first verify whether the current position of the distribution resource is compliant. If it is compliant, it can be determined that the distribution resource has completed the target link operation. If it is not compliant, the environmental image information is further sent for verification. Through the scheme of the present application, the probability of erroneous reporting of the completion of the logistics link operation can be effectively reduced, and the user's shopping logistics distribution fulfillment experience is improved.

[0028] The above description is only an overview of the technical solution of the present application. In order to more clearly understand the technical means of the present application, it can be implemented in accordance with the contents of the specification. In order to make the above and other purposes, features and advantages of the present application more obvious and easy to understand, the specific implementation methods of the present application are listed below. BRIEF DESCRIPTION OF THE DRAWINGS

[0029] The drawings described herein are used to provide a further understanding of the present application and constitute a part of the present application. The illustrative embodiments of the present application and their descriptions are used to explain the present application and do not constitute an improper limitation on the present application. In the drawings:

[0030] Figure 1 A schematic diagram of a process flow of a method for handling an exception in logistics distribution provided in an embodiment of the present application is shown;

[0031] Figure 2 A schematic diagram of a flow chart of another method for handling an exception in logistics distribution provided in an embodiment of the present application is shown;

[0032] Figure 3 A schematic structural diagram of an exception handling device for logistics distribution provided in an embodiment of the present application is shown. DETAILED DESCRIPTION

[0033] The present application will be described in detail below with reference to the accompanying drawings and in combination with embodiments. It should be noted that the embodiments and features in the embodiments of the present application can be combined with each other without conflict.

[0034] In order to improve the technical problem that the current existing technology increases the probability of incorrectly reporting the completion of logistics operations, affecting the user's shopping logistics delivery fulfillment experience. This embodiment provides a method for handling exceptions in logistics delivery, such as Figure 1 As shown, the method includes:

[0035] Step 101: Acquire the first position of the distribution resource when confirming the completion of the target link operation to perform a specified position check.

[0036] The delivery resources may be delivery personnel or delivery equipment, etc.

[0037] In the process of logistics distribution, multiple link operations are required, such as distribution resources confirming arrival at the pickup location, delivery personnel confirming pickup, and goods confirming delivery. The target link operation in this embodiment can be one of these link operations.

[0038] The first position is the location of the distribution resource obtained when receiving the confirmation completion instruction of the target link operation.

[0039] The execution subject of this embodiment may be the device side of the distribution resource, such as the mobile phone side of the delivery person. The process of checking the specified position may be executed on the device side of the distribution resource, or the location information of the distribution resource may be sent to the server, and the server may perform the specified position check. For example, the process of performing the specified position check on the first position may include: sending a check request carrying the first position to the background server, and the server checks the first position according to the specified position corresponding to the target link operation. If the specified position matches the first position, it can be determined that the first position has passed the check, otherwise it is determined that the first position has not passed the check.

[0040] Step 102: If the first location fails the verification, then receive the environmental image information uploaded by the distribution resource.

[0041] If the first position fails the verification, you can be prompted to add image information to prove that the target link operation has been completed. The distribution resources can take environmental image information for proof.

[0042] For example, when the delivery person confirms that the target link operation has been completed, if the system determines that the delivery person's position is not compliant (the delivery person's position does not match the specified position of the target link operation), the client can prompt the delivery person to add an image proof that the target link operation has been completed. This is used to prompt the delivery person to prove that he has indeed completed the target link operation by uploading environmental image information.

[0043] The delivery resource can take pictures of the environment to prove that it has completed the target link operation, and then upload it in the client. The environment image information can be picture (such as static picture or dynamic picture) proof information and / or video proof information.

[0044] Through the method of this embodiment, when the system determines that the distribution resources have not arrived at the specified location of the operation in this link, the distribution resources can be guided to provide evidence by uploading image evidence, rather than formally asking the distribution resources to judge whether they have arrived at the specified location, which can effectively reduce the probability of erroneous reporting of completed logistics link operations.

[0045] For example, after the delivery person has added all the environmental images on the client, he can enter a command to confirm that the image proof information has been added, thereby triggering further verification processing of the added environmental image information.

[0046] Step 103: Obtain the second position of the distribution resource when uploading the environmental image information to perform a specified position check.

[0047] For example, the second location when the delivery person confirms that the addition of the environmental image information is complete or when the environmental image information is added and uploaded can be obtained for the specified location verification. Similarly, the specified location verification process can be performed on the device side of the delivery resource, or the location information of the delivery resource is sent to the server, and the server performs the specified location verification, etc.

[0048] When the distribution resource is imaged, it is very likely that its position is moving. Therefore, when the image proof is submitted, it is very likely that the position of the distribution resource has met the specified range. Therefore, it is possible to first verify whether the current position of the distribution resource is compliant, that is, send a verification request carrying the current position of the distribution resource to the system background, and then the system verifies whether the current position of the distribution resource is compliant according to the specified position of the target link operation.

[0049] For example, the specified position of the target link operation is matched with the current position of the deliveryman. If the current position of the deliveryman is within the preset range of the specified position, then it can be determined that the current position of the deliveryman is compliant (that is, the second position has passed the verification); if the current position of the deliveryman is outside the preset range of the specified position, then it can be determined that the current position of the deliveryman is not compliant (that is, the second position has not passed the verification).

[0050] Step 104: If the second position passes the verification, it is determined that the distribution resource has completed the target link operation, otherwise the environmental image information is sent for verification processing.

[0051] For example, if the delivery person passes the second location verification, the system can output a prompt that the system has detected that you have complied with the target link operation (such as has complied with the pickup, has complied with the delivery), and provide an option to confirm the message, such as "I understand". After the delivery person clicks this option, the page can return to the previous page, such as the order list page, and the sending and verification of the image proof information will be canceled. The system background can also record that the target link operation has been compliant.

[0052] Compared with the current existing technology, in the logistics and distribution process, when the distribution resources confirm that the target link operation has been completed, if the system determines that the distribution resource position is abnormal, the distribution resources can prove that they have indeed arrived at the specified location by uploading image proof information. And when the distribution resources take the image, it is very likely that the position is moving, so when the image proof is submitted, it is very likely that the position of the distribution resources has met the specified range, so it is possible to first verify whether the current position of the distribution resources is compliant. If it is compliant, it can be determined that the distribution resources have completed the target link operation, and if it is not compliant, the environmental image information is further sent for verification. Through the solution of this embodiment, the probability of erroneous reporting of the completion of the logistics link operation can be effectively reduced, and the user's shopping logistics distribution fulfillment experience is improved.

[0053] Further, as a refinement and extension of the specific implementation of the above embodiment, in order to fully illustrate the implementation of this embodiment, this embodiment also provides another abnormal handling method for logistics distribution, such as Figure 2 As shown, the method includes:

[0054] Step 201: Acquire the first position of the distribution resource when confirming the completion of the target link operation to perform a specified position check.

[0055] Step 202: If the first location fails the verification, then receive the environmental image information uploaded by the distribution resource.

[0056] In order to facilitate the distribution resources to quickly capture qualified image certificates, optionally, environmental image shooting guidance information corresponding to the target link operation is output, wherein the environmental image shooting guidance information is used to guide the distribution resources on which images to capture to prove that they meet the requirements, and different link operations have their own corresponding environmental image shooting guidance information, thereby achieving targeted guidance on shooting.

[0057] Exemplarily, outputting guidance information for shooting an environmental image corresponding to the target link operation may specifically include: outputting guidance information for prompting shooting an image containing first preset environmental information; in response to a help instruction when the first preset environmental information does not exist in the shooting environment, outputting guidance information for prompting shooting an image containing second preset environmental information, wherein the second preset environmental information has associated characteristics with the first preset environmental information.

[0058] The first preset environmental information and the second preset environmental information can be preset according to actual needs. For example, the target link operation is to arrive at the delivery address. If the distribution resource needs to prove that it has arrived at the delivery address, it can be prompted to shoot an environmental image containing the door head of the delivery address, and a help function key can be displayed at the same time to prompt a solution when there is no door head at the delivery address. If the user clicks the help function key, it can be prompted to shoot an environmental image containing the house number of the delivery address, or surrounding landmark buildings. Among them, the second preset environmental information such as the house number of the delivery address, or the surrounding landmark buildings have correlation characteristics with the door head of the delivery address (the first preset environmental information). If they are all associated with the delivery address, they can belong to different environmental information of the delivery address location, and thus can indirectly prove that the user has arrived at the delivery address.

[0059] For example, if the target link operation is to pick up the goods at the store, and the pickup location in the delivery order is merchant A, then the first preset environmental information can be the storefront of merchant A, and then guide the user to take a complete and clear photo of the merchant's storefront to prove that the customer has arrived at the store. At the same time, the delivery resource can also click the help function button of the merchant without a storefront to prompt the user to take other evidence related to the merchant's name, such as the merchant's cashier counter, menu, business license, etc.

[0060] In order to further facilitate the delivery personnel to quickly take qualified image certifications, the output guidance information may optionally include certification example information.

[0061] For example, before receiving the environmental image information uploaded by the delivery resource, it may also include: if the target link operation is the pickup link operation (such as including picking up goods or arriving at the pickup location, etc.), then output the proof example information of the pickup party's image; if the target link operation is the delivery link operation, then output the proof example information of the consignee's image. Through this proof example information, the delivery person can subjectively understand which images need to be taken to prove that the target link operation has been completed, thereby improving the efficiency of proof and reducing the impact on the order delivery progress.

[0062] The proof example information can be a universal standard image. For example, when providing proof to confirm the arrival at a store, it is necessary to take a picture of the store's door image information (such as the store's store sign image) as image proof information. For this purpose, the store's standard door style can be used as a proof example, so that the delivery person can intuitively understand what image content needs to be taken as proof of the arrival at the store. For another example, when providing proof to confirm the delivery of goods, it is necessary to take a picture of the consignee's house number image information as image proof information. For this purpose, the standard house number style of a residence, building or store can be used as a proof example, so that the delivery person can intuitively understand what image content needs to be taken as proof of the delivery of goods.

[0063] In addition to being a universal standard image, the proof example information may have certain differences in the proof requirements for different target objects. Therefore, the pick-up party image can be a standard image of the pick-up party information corresponding to the delivery order, and the consignee image can be a standard image of the consignee information corresponding to the delivery order. This can achieve targeted guidance for delivery personnel to take image proofs that meet the needs of the current scene.

[0064] For example, in a scenario where it is necessary to prove that the deliveryman has arrived at a store, and the store is XX Milk Tea YY Street Store, then the store's doorhead sample image (with the XX Milk Tea YY Street Store doorhead sample) is used as the sample information to prove that the deliveryman has arrived at the store. This allows the deliveryman to take an image proof that better meets the evidence standard of the store.

[0065] Taking into account the complexity of specific delivery scenarios, such as the lack of a door at the pickup address or the inability to enter the pickup area, in order to guide the delivery personnel to quickly find proof that they have completed the target link operation. Exemplarily, the proof example information of the pickup image may include: a door example of the pickup address and / or an alternative proof example of the interior; the proof example information of the consignee image may include: a house number example of the consignee address and / or an alternative proof example of the exterior of the area.

[0066] For example, in a scenario where proof of the delivery person’s arrival at the store is required, the proof example can be an image of the store’s door. Help options can also be provided, such as what to do if the store has no door. In this case, the output prompt can be to take other proofs related to the store’s merchant name (merchant cashier, menu, business license, etc.), and proof example images of the merchant’s cashier, menu, business license, etc. can be provided.

[0067] For another example, in a scenario where proof of delivery of goods is required, proof examples can be examples of the recipient's house number, building number, unit number, and the delivery order interface in the recipient's hand, etc. Help options can also be provided, such as what to do when an area is inaccessible, and output prompts at this time. For inaccessible areas such as communities, universities, and hospitals, you can take photos of the area's doorheads (community doorheads, hospital doorheads, university doorheads, etc.), and provide proof example images of community doorheads, hospital doorheads, university doorheads, etc.

[0068] Step 203: Perform image verification on the received environmental image information according to the delivery order information and target link operation.

[0069] In this embodiment, the captured image proof information can be verified locally on the client (for example, the client can integrate OCR text recognition software locally, and then identify whether there is merchant information, delivery location information, etc. in the environmental image), or the distribution resource clicks to upload the image proof, and then the uploaded image proof information is verified in the system background. Among them, after the image is 100% uploaded successfully, the system background can give the verification result, and the uploaded image can be previewed and displayed. If the image is not 100% uploaded successfully, image preview may not be supported. If it is not 100% uploaded successfully for a long time, it may prompt that the upload failed, click to retry, etc.

[0070] There may be a variety of optional methods for the specific verification method. As one of the optional methods, optionally, step 203 may specifically include: if the target link operation is a pickup link operation, then according to the delivery order information, the pickup party information is obtained, and the pickup link operation may include picking up the goods or arriving at the pickup location, etc.; if the added environmental image information contains the pickup party information, it is determined that the verification has passed; if the added environmental image information does not contain the pickup party information, it is determined that the verification has not passed.

[0071] For example, in a scenario where it is necessary to provide evidence that the delivery person has arrived at the store (store merchant A), if the captured image does not contain the merchant information of merchant A after identification (such as it does not contain the storefront style of merchant A, the menu style of merchant A, the business license style, etc.), it can be determined that the captured image has failed the verification; otherwise, it can be determined that the captured image has passed the verification.

[0072] As another optional method, step 203 may specifically include: if the target link operation is a delivery link operation, obtaining the consignee information based on the delivery order information; if the added environmental image information contains the consignee information, determining that the verification has passed; if the added environmental image information does not contain the consignee information, determining that the verification has not passed.

[0073] For example, in a scenario where evidence of delivery of goods is required, the consignee's address is XX dormitory of XX department of XX university. If the captured image does not contain the consignee's information after identification (such as the doorhead style of XX University, the house number / building number style of XX dormitory, the delivery order interface style in the consignee's hand, etc.), it can be determined that the captured image has failed the verification; otherwise, it can be determined that the captured image has passed the verification.

[0074] In order to reduce the occurrence of delivery resources sending invalid image proofs, it is further optional to allow input of instructions to confirm the completion of adding environmental image information based on the verified environmental image information. For example, the function buttons of "provide proof that the goods have been picked up", "provide proof that the goods have arrived at the store", or "provide proof that the goods have been picked up" are changed from an unclickable state to a clickable state; for example, these function buttons are changed from an invisible state to a visible state, etc. This optional method can improve the effectiveness of image proofs.

[0075] For example, as long as one or most images pass the verification, you can enter the instruction to confirm that the proof has been added; or sometimes you may need to upload multiple images to effectively prove that the goods have been delivered, such as taking an image of the consignee's residential gate, the building number, the house number, etc. Therefore, only after these image proofs have been verified successfully, you can enter the instruction to confirm that the proof has been added.

[0076] In the process of adding the captured images of the distribution resources, in order to promptly remind the distribution resources that the added images are unqualified, the method of this embodiment may optionally further include: outputting information prompting to retake the image proof according to the environmental image information that has not passed the verification. This optional method can also reduce the possibility of the distribution resources sending invalid proof data for review.

[0077] For example, in a scenario where it is necessary to provide evidence that the delivery person has arrived at the store (store merchant C), if the captured image does not contain the merchant information of merchant C after identification, it will display the information that the image may not contain the merchant information and there is an abnormal risk, so please retake the photo.

[0078] Step 204: Obtain the second location of the distribution resource when uploading the environmental image information to perform a specified location check

[0079] Based on the optional method in step 203, after the instruction to confirm that the addition of the environmental image information is completed is allowed to be input according to the verified environmental image information, step 204 may specifically include: in response to the instruction to confirm that the addition of the environmental image information is completed, obtaining the second position of the delivery resource when confirming that the addition of the environmental image information is completed, so as to perform a specified position verification. For example, obtaining the second position of the delivery person when confirming that the addition of the image certification information is completed to perform a specified position verification.

[0080] For example, the delivery person can click on the function button of "provide proof that the goods have been picked up", or "provide proof that the goods have been arrived at the store", or "provide proof that the goods have been picked up", and enter instructions to confirm that the image proof information has been added.

[0081] The system background performs a second verification of the current location of the delivery person's terminal according to the verification request. The following is divided into two cases for explanation. The first is to execute steps 205a to 206a, and the second is to execute step 205b.

[0082] Step 205a: Based on the first response information, output inquiry information to verify whether the target link operation has been completed.

[0083] The first response information is received when the system background determines that the second position (the current position of the delivery person's terminal) is not compliant based on the specified position corresponding to the target link operation.

[0084] 206a. If it is confirmed that the target link operation has been completed, the verified environmental image information is sent for verification processing.

[0085] In step 205b, which is parallel to step 205a, information is outputted that the distribution resource has been detected to have complied with the target link operation according to the second response information.

[0086] Among them, the second response information is received when the second position (the current position of the delivery person's terminal) is determined to be compliant according to the specified position corresponding to the target link operation.

[0087] Through the solution of this embodiment, not only can the probability of erroneous reporting of completed logistics operations be effectively reduced, thereby improving the user's shopping logistics delivery fulfillment experience, but also the resources consumed in proof verification processing can be saved.

[0088] In order to illustrate the specific implementation process of the above embodiments, the following application examples are given, but are not limited thereto:

[0089] When delivering food, the rider (deliveryman) needs to confirm the arrival at the store, confirm the pickup, and confirm the delivery. When the rider is operating, the system will determine whether his GPS location has reached the specified location. If it is determined that it has not arrived, the rider may still believe that it has indeed arrived. At this time, the rider needs to take photos as evidence to prove the authenticity of his location, so as to help the rider complete the operations of arriving at the store, picking up the goods, and delivering the goods. In the process of providing evidence, the rider's location may be moving, so when the rider submits the evidence photo, it is very likely that the rider will appear to have a false arrival at the store / pickup / delivery because the photo is not clear and standardized.

[0090] Based on the method of this embodiment, when the rider clicks to confirm arrival at the store / pickup / delivery, if the system determines that the GPS is abnormal, an abnormality check pops up, and the rider can choose to try again later, or click the button "Proof of arrival at the store / pickup / delivery" to enter the evidence page. When the rider enters the evidence page, he can take photos and upload them according to the photo illustration (merchant doorhead example), and take up to three photos. If the merchant has no doorhead, the rider can click the button "Merchant has no doorhead?", and can take photos and upload according to other examples in the pop-up window (merchant cash register, merchant menu, business license); if the destination has no landmark to prove the delivery address, the rider can click the button "Area cannot be entered?", and can take photos and upload according to other examples in the pop-up window (community example, hospital example, university example, etc.).

[0091] After taking and uploading the picture proof, the buttons "Proof of arrival at the store", "Proof of pickup", and "Proof of delivery" become clickable. After clicking, the system will again determine whether the rider's GPS location is compliant. If it is compliant, a pop-up window will pop up saying "The system has detected that you have arrived at the store / pick up / delivered in compliance". At this time, clicking the button "I know" means that the rider has completed the compliance of arriving at the store / pick up / delivery, and the page returns to the order list page. There is no need to continue the current behavior photo submission operation; if it is not compliant, a pop-up window will pop up saying "Confirm that the behavior has arrived at the store / pick up / delivered?" The rider can click the confirmation button to complete the submission of the evidence photo. After submission, wait for the system to review, and the rider can continue the delivery of other orders.

[0092] Through the above-mentioned embodiment, the button for directly confirming the arrival / pickup / delivery in the store without providing evidence is removed from the evidence page, thereby avoiding abnormal orders with false arrival / pickup / delivery in the store.

[0093] Further, as Figure 1 and Figure 2 The specific implementation of the method shown in the embodiment provides an abnormality handling device for logistics distribution, such as Figure 3 As shown, the device includes: an acquisition module 31, a receiving module 32, and a processing module 33.

[0094] The acquisition module 31 is used to acquire the first position of the distribution resource when confirming the completion of the target link operation, so as to perform a specified position check;

[0095] A receiving module 32, configured to receive environmental image information uploaded by a delivery resource if the first location fails verification;

[0096] The acquisition module 31 is also used to acquire the second position of the distribution resource when uploading the environmental image information, so as to perform a specified position verification;

[0097] The processing module 33 is further configured to determine that the distribution resource has completed the target link operation if the second position passes the verification, and otherwise send the environmental image information for verification processing.

[0098] In a specific application scenario, the device further includes: a verification module;

[0099] A verification module, used to perform image verification on the received environmental image information according to the delivery order information and the target link operation;

[0100] The processing module 33 is specifically used to send the verified environmental image information for verification processing.

[0101] In a specific application scenario, the processing module 33 is specifically used to obtain the pickup party information according to the delivery order information if the target link operation is a pickup link operation; if the environmental image information contains the pickup party information, it is determined that the verification has passed, otherwise it is determined that the verification has not passed.

[0102] In a specific application scenario, the processing module 33 is also specifically used to obtain the consignee information according to the delivery order information if the target link operation is a delivery link operation; if the environmental image information contains the consignee information, it is determined that the verification has passed, otherwise it is determined that the verification has not passed.

[0103] In a specific application scenario, the receiving module 32 is also used to allow input of an instruction to confirm completion of adding the environmental image information according to the verified environmental image information at the second position when the environmental image information of the delivery resource is uploaded, before performing the specified position verification;

[0104] The acquisition module 31 is specifically used to respond to the instruction of confirming that the addition of the environment image information is completed, and obtain the second position of the distribution resource when confirming that the addition of the environment image information is completed, so as to perform a specified position check.

[0105] In a specific application scenario, the receiving module 32 is further used to output information prompting a user to retake an image to verify the image based on the environmental image information that has not passed the verification.

[0106] In a specific application scenario, the receiving module 32 is further used to output the environment image shooting guidance information corresponding to the target link operation, wherein different link operations have their own corresponding environment image shooting guidance information.

[0107] In a specific application scenario, the receiving module 32 is specifically used to output guidance information prompting to shoot an image containing the first preset environmental information; in response to a help instruction when the first preset environmental information does not exist in the shooting environment, output guidance information prompting to shoot an image containing the second preset environmental information, and the second preset environmental information has an associated feature with the first preset environmental information.

[0108] In a specific application scenario, the output guidance information may optionally include proof example information.

[0109] It should be noted that for other corresponding descriptions of the functional units involved in the abnormality handling device for logistics distribution provided in this embodiment, reference can be made to Figure 1 and Figure 2 The corresponding description in will not be repeated here.

[0110] Based on the above Figure 1 and Figure 2 The method shown in the embodiment also provides a storage medium on which a computer program is stored. When the program is executed by a processor, the above-mentioned Figure 1 and Figure 2 The exception handling method for logistics distribution is shown.

[0111] Based on this understanding, the technical solution of the present application can be embodied in the form of a software product, which can be stored in a non-volatile storage medium (which can be a CD-ROM, USB flash drive, mobile hard disk, etc.), including a number of instructions for enabling a computer device (which can be a personal computer, server, or network device, etc.) to execute the methods of various implementation scenarios of the present application.

[0112] Based on the above Figure 1 and Figure 2 The method shown, and Figure 3 In order to achieve the above-mentioned purpose, the embodiment of the present application also provides an electronic device, which can be a personal computer, a smart phone, a tablet computer, a smart watch, a smart bracelet, or other network devices, etc. The device includes a storage medium and a processor; the storage medium is used to store a computer program; the processor is used to execute the computer program to achieve the above-mentioned Figure 1 and Figure 2 The exception handling method for logistics distribution is shown.

[0113] Optionally, the above-mentioned physical device may also include a user interface, a network interface, a camera, a radio frequency (RF) circuit, a sensor, an audio circuit, a WI-FI module, etc. The user interface may include a display, an input unit such as a keyboard, etc., and the optional user interface may also include a USB interface, a card reader interface, etc. The network interface may optionally include a standard wired interface, a wireless interface (such as a WI-FI interface), etc.

[0114] Those skilled in the art will appreciate that the above-mentioned physical device structure provided in this embodiment does not constitute a limitation on the physical device, and may include more or fewer components, or a combination of certain components, or different arrangements of components.

[0115] The storage medium may also include an operating system and a network communication module. The operating system is a program that manages the hardware and software resources of the above-mentioned physical device, and supports the operation of the information processing program and other software and / or programs. The network communication module is used to realize the communication between the components inside the storage medium, and the communication with other hardware and software in the information processing physical device.

[0116] Through the description of the above implementation methods, the technicians in this field can clearly understand that the present application can be implemented by means of software plus the necessary general hardware platform, or by hardware. By applying the technical solution of this embodiment, in the process of logistics distribution, when the distribution resource confirms that the target link operation is completed, if the system determines that the distribution resource position is abnormal, the distribution resource can prove that it has indeed arrived at the specified position by uploading image proof information. And when the distribution resource takes the image, it is likely that the position is moving, so when the image proof is submitted, it is likely that the position of the distribution resource has met the specified range, so it can be checked first whether the current position of the distribution resource is compliant. If it is compliant, it can be determined that the distribution resource has completed the target link operation, and if it is not compliant, the environmental image information is further sent for verification. Through the solution of this embodiment, the probability of erroneous reporting of the completion of the logistics link operation can be effectively reduced, and the user's shopping logistics distribution fulfillment experience is improved.

[0117] Those skilled in the art will appreciate that the accompanying drawings are only schematic diagrams of a preferred implementation scenario, and the modules or processes in the accompanying drawings are not necessarily necessary for implementing the present application. Those skilled in the art will appreciate that the modules in the devices in the implementation scenario can be distributed in the devices of the implementation scenario according to the description of the implementation scenario, or can be changed accordingly and located in one or more devices different from the present implementation scenario. The modules of the above-mentioned implementation scenario can be combined into one module, or can be further split into multiple submodules.

[0118] The above serial numbers of this application are only for description and do not represent the advantages and disadvantages of the implementation scenarios. The above disclosure is only a few specific implementation scenarios of this application, but this application is not limited to them, and any changes that can be thought of by technicians in this field should fall within the scope of protection of this application.

Claims

1. A method for handling abnormalities in logistics distribution, characterized in that: include: Acquire the first position of the distribution resource when the distribution resource confirms the completion of the target link operation, so as to perform a specified position check; wherein the specified position check includes: matching the first position with the specified position corresponding to the target link operation, if the specified position matches the first position, then determining that the first position has passed the check, otherwise determining that the first position has not passed the check; If the first location fails the verification, receiving the environmental image information uploaded by the delivery resource; Acquire the current second position of the distribution resource when the distribution resource uploads the environmental image information, so as to perform a specified position verification; wherein, performing the specified position verification includes: matching the specified position of the target link operation with the current second position of the distribution resource, and if the current second position of the distribution resource is within a preset range of the specified position, then determining that the second position passes the verification; If the second position passes the verification, it is determined that the distribution resource has completed the target link operation, otherwise the environmental image information is sent for verification processing.

2. The method according to claim 1, characterized in that After receiving the environment image information uploaded by the delivery resource, the method further includes: Performing image verification on the received environmental image information according to the delivery order information and the target link operation; The sending of the environment image information for verification processing specifically includes: The verified environmental image information is sent for verification processing.

3. The method according to claim 2, characterized in that The image verification of the received environment image information according to the delivery order information and the target link operation specifically includes: If the target link operation is a pickup link operation, then the pickup party information is obtained according to the delivery order information, and the pickup link operation includes picking up the goods or arriving at the pickup location; If the environment image information includes the pickup party information, it is determined that the verification has passed; otherwise, it is determined that the verification has not passed.

4. The method according to claim 2, characterized in that: The image verification of the received environment image information according to the delivery order information and the target link operation specifically includes: If the target link operation is a delivery link operation, the consignee information is obtained according to the delivery order information; If the environment image information includes the consignee information, it is determined that the verification has passed; otherwise, it is determined that the verification has not passed.

5. The method according to claim 2, characterized in that: Before obtaining the second position when the delivery resource uploads the environmental image information to perform the specified position verification, the method further includes: According to the verified environment image information, an instruction to confirm that the addition of the environment image information is completed is allowed to be input; The second position of the delivery resource when uploading the environmental image information is obtained to perform a specified position verification, specifically including: In response to the instruction to confirm that the addition of the environment image information is completed, a second position of the delivery resource when the addition of the environment image information is completed is acquired to perform a specified position check.

6. The method according to claim 2, characterized in that The method further comprises: Based on the environmental image information that fails the verification, a message prompting a user to re-shoot the image for verification is output.

7. The method according to claim 1, characterized in that Before receiving the environment image information uploaded by the distribution resource, the method further includes: Output the environmental image shooting guidance information corresponding to the target link operation, wherein different link operations have their own corresponding environmental image shooting guidance information.

8. The method according to claim 7, characterized in that The outputting of the environmental image shooting guidance information corresponding to the target link operation specifically includes: Outputting guidance information for prompting to shoot an image containing first preset environmental information; the first preset environmental information corresponds to the target link operation and is preset; In response to a help instruction when the first preset environmental information does not exist in the shooting environment, guidance information for prompting to shoot an image containing second preset environmental information is output, and the second preset environmental information has an associated feature with the first preset environmental information.

9. The method according to claim 7 or 8, characterized in that: The output guidance information contains proof example information.

10. An abnormality handling device for logistics distribution, characterized in that: include: An acquisition module is used to acquire the first position of the distribution resource when the distribution resource confirms that the target link operation is completed, so as to perform a specified position check; wherein the acquisition module is further used to match the first position with the specified position corresponding to the target link operation, and if the specified position matches the first position, it is determined that the first position has passed the check, otherwise it is determined that the first position has not passed the check; an output module, configured to receive environmental image information uploaded by a delivery resource if the first location fails verification; The acquisition module is further used to acquire the current second position of the distribution resource when the distribution resource uploads the environmental image information, so as to perform a specified position verification; wherein the acquisition module is further used to match the specified position of the target link operation with the current second position of the distribution resource, and if the current second position of the distribution resource is within a preset range of the specified position, then it is determined that the second position has passed the verification; The processing module is also used to determine that the distribution resource has completed the target link operation if the second position passes the verification, otherwise send the environmental image information for verification processing.

11. A storage medium having a computer program stored thereon, characterized in that: When the computer program is executed by a processor, the method according to any one of claims 1 to 9 is implemented.

12. An electronic device comprising a storage medium, a processor, and a computer program stored in the storage medium and executable on the processor, characterized in that: When the processor executes the computer program, the method according to any one of claims 1 to 9 is implemented.

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