Service system with voice self-service function based on Internet of Things and use method thereof

Abstract

The present invention discloses a service system with a voice self-service function based on the Internet of Things and a method for using the system, which belongs to the field of smart services and includes a service supervision platform. The input end of the service supervision platform is connected to a voice center platform. The service supervision platform is used to process service information and reply to the service information. The voice center platform is used to process voice information and reply. The output ends of the voice center platform and the service supervision platform are both connected to a service terminal unit. In this solution, a service system is set up, and scanning and inputting of service files are realized through a document scanning module, so that the service supervision platform can conveniently input service information. At the same time, the service data is scored and judged through an information storage unit, and information communication between multiple departments is realized through a collaborative information module, thereby realizing the ability to assist users in voice interaction, reducing the resource consumption of manual guidance, and improving service processing efficiency.

Description

Technical Field

[0001] The present invention relates to the field of smart service technology, and more specifically, to a service system with a voice self-service function based on the Internet of Things and a method of using the system. Background Art

[0002] In the service hall, it is generally necessary to set up service terminals to copy and retrieve information and process and collect information to improve the efficiency of service processing.

[0003] Chinese patent document publication number CN106294542B discloses a method and system for service data mining and scoring. The solution integrates all service data scattered in various systems and isolated from each other. By establishing a scoring standard, the service data can be classified and counted, which is convenient for the next step of processing the service data. However, there are still certain defects in actual use. For example, the system lacks the ability to collect information from service users, and in the transmission service department, it lacks the ability to guide and interact with service users during the information acquisition stage. The interactive communication guidance with service personnel consumes a lot of manpower, and the self-service terminals mostly realize the selection of terminal functions through typing devices. The noisy environment in the terminal hall cannot meet the needs of voice self-service interaction, and lacks the ability to voice self-service interaction with service personnel. Summary of the invention

[0004] In view of the deficiencies in the prior art, the purpose of the present invention is to provide a service system with voice self-service function based on the Internet of Things and a method of using the same, which has the characteristics of reducing noise interference during service voice communication and improving the interactive communication capabilities of service departments.

[0005] To achieve the above object, the present invention provides the following technical solutions:

[0006] A service system with a voice self-service function based on the Internet of Things, including a service supervision platform, wherein the input end of the service supervision platform is connected to a voice center platform, the service supervision platform is used to process service information and reply to service information, the voice center platform is used to process voice information and reply, the output ends of the voice center platform and the service supervision platform are both connected to a service terminal unit, the service terminal unit is used for communication of service information, the input end of the service supervision platform is also connected to a collaborative information module, and the collaborative information module is used to acquire service information of different departments in a linked manner, the output end of the service supervision platform is connected to an information storage unit, and the input end of the voice center platform is connected to a voice processing unit.

[0007] By adopting the above technical solution, traceability guidance for service supervision can be achieved, and a greater degree of convenience in appointment consultation can be achieved through the voice center, and the voice center platform can perform pre-drainage through intelligent voice analysis.

[0008] Furthermore, the service terminal unit includes an ID card reader, a document scanning module, a queue calling module and an intelligent voice AI module, the ID card reader is used to obtain the identity of the service personnel, and the output end of the ID card reader is electrically connected to the output end of the service supervision platform, the document scanning module is used to scan the image input of the document, and the input end of the document scanning module is connected to a text recognition module for image text recognition, the queue calling module is used to obtain manual service queue numbers, and the input end of the queue calling module is connected to an error self-check module, and the error self-check module is used to detect queue logic and over-number errors, the intelligent voice AI module is used to reply to the input voice through artificial intelligence logic, and the input end of the intelligent voice AI module is connected to an error operation module, and the error operation module is used to detect whether the input operation of the terminal user conforms to the input logic and guide the voice service.

[0009] By adopting the above technical solution, the user's identity verification and recording capabilities are improved, and the scanning of image documents and text entry are realized through OCR image recognition software, thereby realizing intelligent interactive services of the terminal.

[0010] Furthermore, the voice processing unit includes an audio recording module, and the audio recording module is used to obtain the voice of the terminal user, the output end of the audio recording module is connected to a sound wave amplification module for amplifying the sound wave signal, and the input end of the sound wave amplification module is connected to an active audio noise reduction module for active noise reduction.

[0011] By adopting the above technical solution, active noise reduction can be achieved by reducing the interference to the audio recording, thus improving the accuracy of sound recording and the efficiency of analysis and judgment.

[0012] Furthermore, the information storage unit includes a service database, and the input end of the service database is connected to an information scoring module and a policy document library. The service database is used to store service data, the policy document library is used to store policy documents, and the information scoring module is used to score service data to assist the service monitoring platform in supervision.

[0013] By adopting the above technical solution, storage protection of service data is achieved, which is beneficial to the security protection of service data.

[0014] The present invention discloses a device of a service system with a voice self-service function based on the Internet of Things, comprising a service host with a service mailbox on one side, a system mainboard arranged in the service host, and a service terminal unit, an information storage unit and a voice processing unit welded on the system mainboard, and the service host is used to realize data entry and storage and voice recognition of the service, an adjustable self-cleaning radio mechanism is arranged on one side of the service host, a multi-level adjustable input mechanism is arranged on one side of the bottom of the service host, and an adjustable shielding mechanism is arranged on the screen side of the service host.

[0015] By adopting the above technical solution, the service hall terminal service capability of the service system can be effectively realized, avoiding the insufficient durability of the radio mechanism affecting the input and recognition of voice assistance, and the service mailbox can realize the header of the service letter.

[0016] Furthermore, the radio mechanism includes a fixing base, which is fixedly connected to one side of the service host, a protective tube is clamped in the inner cavity of the fixing base, a bellows is connected to one side of the protective tube, a microphone body is embedded in the inner cavity of the bellows, the bellows is an elastic plastic tube, and positioning rods are fitted at both ends of one side of the bellows, the positioning rods are fixedly connected to one side of the fixing base, the other side of the bellows is connected to an air blowing pipe, the outer wall of the microphone body is provided with a sound insulation sleeve, one side of the sound insulation sleeve is connected to an elastic cover, a plurality of through grooves are opened around one side of the sound insulation sleeve, a plurality of sound receiving elements are connected to the outside of the microphone body, and a blocking mechanism is connected to the bottom of the sound insulation sleeve.

[0017] By adopting the above technical solution, the sound sensing of circumferential noise can be achieved, and the ambient sound noise reduction processing can be achieved through reverse recording. The axial angle adjustment can be achieved through the protective tube and the bellows, thereby satisfying the adjustment capability of the microphone body for different groups of people.

[0018] Furthermore, the blocking mechanism includes a blocking cover, a moisture-absorbing sponge pad is embedded in the inner cavity of the blocking cover, sliding rods are fixedly connected to both ends of one side of the blocking cover, a sliding sleeve is slidably connected to the outer wall of the sliding rod, and buffer pads are clamped on the outer walls of the sliding sleeves on both sides, the bottom of the buffer pad is hinged to a connecting rod through a first hinge block, the other end of the connecting rod is hinged to a fixing rod through a second hinge block, the fixing rod is fixedly connected to the bottom of the sound insulation cover, and the buffer pad is coaxially arranged with the radio mechanism.

[0019] By adopting the above technical solution, a large amount of sound noise can be isolated, the recording of broken sound waves can be avoided, and at the same time, droplets can be prevented from entering the rear microphone body when speaking.

[0020] Furthermore, the shielding mechanism includes a shielding cover, the cross-sectional shape of the shielding cover is U-shaped, and a first slider is fixedly connected to both sides of the bottom of the shielding cover, the first slider is slidably connected in a first slide groove opened on both sides of the top of the service host, and a plurality of side through holes are arranged on the top of the shielding cover, and the cross-sectional shape of the side through holes is an inclined surface.

[0021] By adopting the above technical solution and the designed shielding mechanism, the shielding cover can ensure that the external observation leakage is not affected when the information is entered through the service host, and the side holes on the top of the shielding cover can realize the observation of the hands when observing from the top, and can also block the side view from above.

[0022] Furthermore, the cross-sectional shapes of the first sliding block and the first sliding groove are both T-shaped.

[0023] By adopting the above technical solution, the adjustable capability of the receiving cover is achieved, which facilitates the adjustment of different information input.

[0024] Furthermore, the input mechanism includes a fixed frame, the inner cavity of the fixed frame has a touch screen, and second sliders are fixedly connected on both sides of the fixed frame, the second slider is slidably connected in a slide seat, the slide seat is fixedly connected to one side of the service host, a stylus is embedded in the top of the fixed frame, the cross-sectional shapes of the second slider and the slide seat are both circular, and a plurality of limit blocks are fixedly connected to one side of the second slider, and a limit groove is provided on one side of the inner cavity of the slide seat.

[0025] By adopting the above technical solution, touch input of input information is realized, satisfying the information input interaction of people who have insufficient understanding of smart devices.

[0026] The present invention provides a method for using a service system with a voice self-service function based on the Internet of Things, comprising the following steps:

[0027] S1. The user enters information through the ID card reader;

[0028] S2. Intelligent AI system guides the functions;

[0029] S3. The microphone body works to record sound;

[0030] S3.1. Sound receiving element realizes sound recording towards the end

[0031] S3.2. Rotating the sound insulation sleeve drives the through slot to deflect outside the sound receiving element, and pulling the microphone body can drive the rear bellows to deflect;

[0032] S3.3. The gas compressed by the rotation of the bellows can be moved out through the blowing pipes on both sides to purge the sound insulation sleeve;

[0033] S3.4. Pull the blocking cover to drive the bottom connecting rod to rotate around the second hinge block to adjust the relative angle with the microphone body.

[0034] In summary, the present invention has the following beneficial effects:

[0035] 1. By setting up the service system, the active audio noise reduction module can be used to monitor external noise and output anti-noise to achieve active noise reduction processing of external noise, and the sound wave amplification module can be used to achieve amplification processing of sound waves in the main direction, and the audio input module can be used to achieve voice interaction communication with the voice center platform, and the intelligent voice AI module of the service terminal unit can be used to analyze and reply to the input sound waves, and the document scanning module can be used to scan and input service files, which is convenient for the service supervision platform to input service information. At the same time, the information storage unit can be used to score and judge the service data, and the collaborative information module can be used to achieve information communication between multiple departments, thereby achieving voice interaction assistance for users, reducing the resource consumption of manual guidance, and improving service processing efficiency;

[0036] 2. In this solution, by setting a radio mechanism, when the user enters information through the ID card reader, the intelligent AI system can guide the function, and at this time the microphone body works to record sound, and the external sound receiving element of the microphone body can collect noise sound waves in the circumferential direction, and input the peaks and troughs of the noise sound waves in reverse, offset the noise interference outside the microphone body, and realize the sound recording toward the end through the front sound receiving element, and by rotating the sound insulation sleeve, the external through groove can be shielded from the sound receiving element, so as to realize the intensity of the noise recording on the circumferential side, adapt to and adjust different noise reduction intensities, meet the sound recording and analysis guidance of the user, and improve the interactive knowledge ability of the service user, and at the same time, the angle of the microphone body can be adjusted in multiple axes by rotating one side of the bellows, effectively adapting to the sound recording needs of different angles and directions, and when the angle of the bellows is adjusted, it can be blown to the outer wall of the sound insulation sleeve through the blowing pipe through the extrusion of the rear positioning rod to avoid dust accumulation affecting the sound wave recording perception of the internal sound receiving element;

[0037] 3. By setting up the blocking mechanism, when the blocking cover can protect the sound insulation sleeve through the bottom connecting rod, it can prevent the occurrence of splashing into the microphone body at an axial angle to affect the service life of the internal electrical components, and the sound waves can be protected against impact through the front sponge pad and the buffer pad, and the blocking cover can slide in the sliding sleeve through the sliding rod, and the relative distance between the blocking cover and the rear buffer pad can be adjusted, which is beneficial to control the mutual distance to achieve a better sound recording effect, effectively realize the protection and sound recording needs of the microphone body, and realize the adaptation needs of the rear sound insulation sleeve and the microphone body after the angle adjustment through the first hinge block and the connecting rod at the bottom. BRIEF DESCRIPTION OF THE DRAWINGS

[0038] Figure 1 is a system block diagram of a user terminal unit of the present invention;

[0039] Figure 2 It is a schematic diagram of the three-dimensional structure of the present invention;

[0040] Figure 3 It is a three-dimensional structural schematic diagram of the radio of the present invention;

[0041] Figure 4 It is a schematic diagram of the three-dimensional structure of the shielding mechanism of the present invention;

[0042] Figure 5 It is a schematic diagram of the three-dimensional structure of the input mechanism of the present invention;

[0043] Figure 6 It is a schematic diagram of the three-dimensional split structure of the present invention.

[0044] In the figure:

[0045] 1. Service host; 2. Service mailbox; 3. Radio mechanism; 301. Fixed seat; 302. Protective tube; 303. Positioning rod; 304. Bellows; 305. Microphone body; 306. Sound receiving element; 307. Blowing tube; 308. Sound insulation sleeve; 309. Through slot; 310. Elastic cover; 4. Shielding mechanism; 401. Shielding cover; 402. Side through hole; 403. First slider; 404. First slide slot; 5. Input mechanism; 501. Fixed bracket; 502. Touch screen; 503. Stylus; 504. Second slider; 505. Limit block; 506. Slide seat; 6. Blocking mechanism; 601. Blocking cover; 602. Sponge pad; 603. Buffer pad; 604. Slide rod; 605. Connecting rod; 606. First hinge block; 607. Second hinge block; 608. Fixed rod; 7. Service supervision platform; 8. Information storage unit; 801. Information scoring module; 802. Service database; 803. Policy document library; 9. Service terminal unit; 901. ID card reader; 902. Character recognition module; 903. Error self-checking module; 904. Misoperation module; 905. Document scanning module; 906. Queuing module; 907. Intelligent voice AI module; 10. Voice processing unit; 101. Sound wave amplification module; 102. Active audio noise reduction module; 103. Audio input module; 11. Collaborative information module; 12. Voice center platform. DETAILED DESCRIPTION

[0046] Example:

[0047] The following is combined with Figure 1-6 The present invention is described in further detail.

[0048] See also Figure 1The present invention provides a technical solution: a service system with voice self-service function based on the Internet of Things, including a service supervision platform 7 integrated in the external system motherboard of the service host 1, the service supervision platform 7 realizes data input judgment through the radio mechanism 3 and the input mechanism 5 on one side of the service host 1, and processes the service voice information through the voice processing unit 10 encapsulated in the service host 1, the input end of the service supervision platform 7 is connected to the voice center platform 12, the service supervision platform 7 is used to process the service information and reply to the service information, the voice center platform 12 is used to process the voice information and reply, the voice center platform 12 and the service supervision platform 7 are connected to the service terminal unit 9 at the output end, the service The terminal unit 9 is used for communication of service information. The input end of the service supervision platform 7 is also connected to a collaborative information module 11. The collaborative information module 11 is a 140CRA31200 communication module integrated on the system motherboard of the above-mentioned service host 1, and the collaborative information module 11 is used to link and obtain service information of different departments. The output end of the service supervision platform 7 is connected to an information storage unit 8. The server storage module model is Western Digital SN500, which is integrated in the above-mentioned service host 1 and connected to the system motherboard through a cable. The input end of the voice center platform 12 is connected to a voice processing unit 10. The voice processing unit 10 model is AC97, which is integrated on the system motherboard of the above-mentioned service host 1. The service terminal unit 9 includes a body The ID card reader 901, the document scanning module 905, the queue calling module 906 and the intelligent voice AI module 907 are integrated. The ID card reader 901 is used to obtain the identity of the service personnel, is integrated on the outside of the above-mentioned service host 1, and is connected to the system motherboard of the above-mentioned service host 1 through a connecting cable, and the output end of the ID card reader 901 is electrically connected to the output end of the service supervision platform 7, the document scanning module 905 is used to scan the image input of the document, and the input end of the document scanning module 905 is connected to the text recognition module 902 for image text recognition, the queue calling module 906 is used to obtain the manual service queue number, and the input end of the queue calling module 906 is connected to the error self-checking module 903, and the intelligent voice AI module 907 is connected to the text recognition module 902 for image text recognition, and the queue calling module 906 is used to obtain the manual service queue number. The input end of the voice AI module 907 is connected to the error operation module 904, and the error self-check module 903 is used to detect the queuing logic and over-numbering errors. The intelligent voice AI module 907 is used to reply to the recorded voice through artificial intelligence logic. The error operation module 904 is used to detect whether the input operation of the terminal user conforms to the input logic and guide the voice service. The voice processing unit 10 includes an audio input module 103, and the audio input module 103 is used to obtain the voice of the terminal user. The output end of the audio input module 103 is connected to the sound wave amplification module 101 for amplifying the sound wave signal, and the input end of the sound wave amplification module 101 is connected to the active audio noise reduction module 102 for active noise reduction.

[0049] In this embodiment: the active sound wave noise reduction capability of the sound receiving element 306 on the side of the microphone body 305 is realized through the active audio noise reduction module 102, and the interactive communication of the telephone service is realized through the voice center platform 12, and the network submission of the service file is realized through the document scanning and text recognition module 902 of the service terminal unit 9, so as to improve the handling efficiency of the service window, the error self-check module 903 can correct the number calling through the number queuing logic and the sequence time of the number, and the intelligent voice AI module 907 can realize intelligent voice interaction through the terminal external speaker, and the voice of the audio input module 103 is intelligently decomposed through the voice center platform 12 service to realize the real-time reply guidance of the terminal user's voice, and the misoperation module 904 can provide the terminal user with operation guidance after detecting that it has been in action for a long time, and realize the information interaction between multiple department websites through the collaborative information module 11, so as to improve the collection and query efficiency of the electronic files of the service case department, and the service terminal unit 9 realizes the regional network connection through the Internet of Things module to avoid external network consumption and improve the security of data interaction.

[0050] like Figure 1 As shown, the information storage unit 8 includes a service database 802, and the input end of the service database 802 is connected to an information scoring module 801 and a policy document library 803. The service database 802 is used to store service data, the policy document library 803 is used to store policy documents, and the information scoring module 801 is used to score service data to assist the service monitoring platform in supervision.

[0051] In this embodiment: the information scoring module 801 implements the information scoring capability of file data through an algorithm model to determine the service priority. The scoring weights of the information scoring include the number of conflicts, the number of services, the departments involved, the cases involved, and the relative government levels of the personnel involved. In addition, the service database 802 can store service data to implement service file calls between multi-level service departments, thereby achieving timeliness and traceability of data communication.

[0052] like Figure 2-6 As shown, a device of a service system with a voice self-service function based on the Internet of Things includes a service host 1 with a service mailbox 2 on one side, a system mainboard is arranged in the service host 1, and a service terminal unit 9, an information storage unit 8 and a voice processing unit 10 are welded on the system mainboard, the system mainboard model is STM32WB wireless series MCU, which is used to realize data entry and storage and voice recognition of the service, and realize software data exchange and communication of the service system through entry and storage and voice recognition, an adjustable self-cleaning radio mechanism 3 is arranged on one side of the service host 1, a multi-level adjustable input mechanism 5 is arranged on one side of the bottom of the service host 1, and an adjustable shielding mechanism 4 is arranged on the screen side of the service host 1.

[0053] In this embodiment: the radio structure 3 is adjustable to achieve adaptability to the user, the input mechanism 5 is angle-adjustable to meet the adjustment needs of handwriting input, and the shielding structure meets the needs of adjustable keyboard typing.

[0054] like Figure 2-4 As shown, the radio structure 3 includes a fixing seat 301, the fixing seat 301 is fixedly connected to one side of the service host 1, the inner cavity of the fixing seat 301 is clamped with a protective tube 302, one side of the protective tube 302 is connected to a bellows 304, the inner cavity of the bellows 304 is embedded with a microphone body 305, the bellows 304 is an elastic plastic tube, and both ends of one side of the bellows 304 are fitted with positioning rods 303, the positioning rod 303 is fixedly connected to one side of the fixing seat 301, and the other side of the bellows 304 is connected to a blowing Tube 307, a sound insulation sleeve 308 is sleeved on the outer wall of the microphone body 305, one side of the sound insulation sleeve 308 is connected to an elastic cover 310, one side of the sound insulation sleeve 308 is surrounded by a plurality of through grooves 309, a plurality of sound receiving elements 306 are connected to the outside of the microphone body 305, a blocking mechanism 6 is connected to the bottom of the sound insulation sleeve 308, and the microphone body 305 model is U87, and data is connected to the service terminal unit 9 of the service system through the cable of the voice processing unit 10 model AC97.

[0055] In this embodiment, the bellows 304 is a plastic elastic tube, which can fix the angle after being bent, and can be unfolded and reset after being pulled, so as to meet the angle adjustment requirements of the front microphone body 305.

[0056] like Figure 3 As shown, the blocking mechanism 6 includes a blocking cover 601, and a moisture-absorbing sponge pad 602 is embedded in the inner cavity of the blocking cover 601. Both ends of one side of the blocking cover 601 are fixedly connected with sliding rods 604, and the outer wall of the sliding rod 604 is slidably connected with a sliding sleeve, and the outer walls of the sliding sleeves on both sides are clamped with buffer pads 603, and the bottom of the buffer pad 603 is hinged with a connecting rod 605 through a first hinge block 606, and the other end of the connecting rod 605 is hinged with a fixed rod 608 through a second hinge block 607. The fixed rod 608 is fixedly connected to the bottom of the sound insulation sleeve 308, and the buffer pad 603 is coaxially arranged with the radio mechanism 3, and the service terminal unit 9 of the service system is displayed and notified to external personnel to control the blocking mechanism 6 for adjustment.

[0057] In this embodiment: the moisture-absorbing sponge pad 602 can absorb the droplets, and the sliding of the blocking cover 601 in the sliding sleeve through the sliding rod 604 is more stable, which can avoid the impact that causes the sponge pad 602 to separate from the blocking cover early.

[0058] like Figure 4As shown, the shielding mechanism 4 includes a shielding cover 401, the cross-sectional shape of the shielding cover 401 is U-shaped, and the first sliders 403 are fixedly connected to both sides of the bottom of the shielding cover 401, and the first sliders 403 are slidably connected in the first slide grooves 404 opened on both sides of the top of the service host 1, and a plurality of side through holes 402 are arranged on the top of the shielding cover 401, and the cross-sectional shape of the side through holes 402 is an inclined surface, and the cross-sectional shapes of the first slider 403 and the first slide groove 404 are both T-shaped.

[0059] In the present embodiment: the inclined surface of the shielding cover 401 can realize the visual angle of the top front side to meet the needs of typing and pressing, the shielding cover 401 is more stable through the sliding of the first slider 403 in the first sliding sleeve, and the shielding angle is convenient to adjust, and the T-shaped first slider 403 can avoid being pulled out in the first sliding groove 404, and the relative position of the shielding cover 401 is controlled by the service terminal unit 9 of the service system to display and notify external personnel to provide safety.

[0060] like Figure 5 As shown, the input mechanism 5 includes a fixed frame 501, the inner cavity of the fixed frame 501 has a touch screen 502, and second sliders 504 are fixedly connected on both sides of the fixed frame 501, the second slider 504 is slidably connected in a slide seat 506, and the slide seat 506 is fixedly connected to one side of the service host 1, and a stylus 503 is embedded on the top of the fixed frame 501. The cross-sectional shapes of the second slider 504 and the slide seat 506 are both circular, and a plurality of limit blocks 505 are fixedly connected to one side of the second slider 504, and a limit groove is provided on one side of the inner cavity of the slide seat 506.

[0061] In this embodiment: the second slider 504 can be pulled and adjusted step by step in the limiting groove in the sliding sleeve through the limiting block 505 to meet the adaptation requirements of the input angle, and input to the service terminal unit 9 of the service system of the above-mentioned service host 1 for display.

[0062] The present invention provides a method for using a service system with a voice self-service function based on the Internet of Things, comprising the following steps:

[0063] S1. The user enters information through the ID card reader 901;

[0064] S2. Intelligent AI system guides the functions;

[0065] S3. The microphone body 305 works to record sound;

[0066] S3.1. Sound receiving element 306 realizes sound recording toward the end

[0067] S3.2. Rotating the sound insulation sleeve 308 drives the through slot 309 to deflect outside the sound receiving element 306, and pulling the microphone body 305 can drive the rear bellows 304 to deflect;

[0068] S3.3. The compressed gas of the bellows 304 can be moved out through the blowing pipes 307 on both sides to purge the sound insulation sleeve 308;

[0069] S3.4. Pull the blocking cover 601 to drive the bottom connecting rod 605 to rotate around the second hinge block 607 to adjust the relative angle with the microphone body 305.

[0070] During use, after the user enters information through the ID card reader 901, the intelligent AI system can guide the function, and at this time the microphone body 305 works to record sound, the sound receiving element 306 can collect noise sound waves in the circumferential direction, and the sound recording toward the end is realized through the front end sound receiving element 306, and the through groove 309 is driven to deflect outside the sound receiving element 306 by rotating the sound insulation sleeve 308, and the rear side bellows 304 can be driven to deflect by pulling the microphone body 305, and the rotation of the bellows 304 can adjust and fix the orientation angle of the microphone body 305 through elastic force, and the gas compressed by the rotation of the bellows 304 can be moved out through the blowing pipes 307 on both sides to purge the sound insulation sleeve 308, and the bottom connecting rod 605 can be driven to rotate around the second hinge block 607 by pulling the blocking cover 601 to adjust the relative angle with the microphone body 305.

[0071] This specific embodiment is merely an explanation of the present invention and is not a limitation of the present invention. After reading this specification, those skilled in the art may make non-creative modifications to the present embodiment as needed. However, as long as they are within the scope of the claims of the present invention, they are protected by the patent law.

Claims

1. A service system with voice self-service function based on the Internet of Things, characterized in that: The invention comprises a service supervision platform (7), wherein the input end of the service supervision platform (7) is connected to a voice center platform (12), the service supervision platform (7) is used to process service information and reply to service information, the voice center platform (12) is used to process voice information and reply, the output ends of the voice center platform (12) and the service supervision platform (7) are both connected to a service terminal unit (9), the service terminal unit (9) is used for communication of service information, the input end of the service supervision platform (7) is also connected to a collaborative information module (11), and the collaborative information module (11) is used to acquire service information of different departments in a linked manner, the output end of the service supervision platform (7) is connected to an information storage unit (8), the voice center platform (12) is used to process voice information and reply to voice information ... The platform (12) is connected to a voice processing unit (10) at an input end thereof; the platform (12) comprises a service host (1) having a service mailbox (2) on one side thereof, the service host (1) being provided with a system mainboard, and the system mainboard being welded with a service terminal unit (9), an information storage unit (8) and a voice processing unit (10), and the service host (1) being used to implement service data entry storage and voice recognition, an adjustable self-cleaning radio mechanism (3) being provided at one side of the service host (1), a multi-level adjustable input mechanism (5) being provided at one side of the bottom of the service host (1), and an adjustable shielding mechanism (4) being provided at the screen side of the service host (1), the shielding mechanism (4) comprising a shielding cover (401), and the shielding cover (401) having a cross-sectional shape of U The shielding cover (401) is a wireless radio receiver (3), and the shielding cover (401) is fixedly connected to first sliders (403) on both sides of the bottom thereof. The first sliders (403) are slidably connected to first slide grooves (404) opened on both sides of the top of the service host (1). The shielding cover (401) is provided with a plurality of side through holes (402) arranged on the top thereof, and the cross-sectional shape of the side through holes (402) is an inclined surface. The cross-sectional shapes of the first slider (403) and the first slide groove (404) are both T-shaped. The radio receiver (3) comprises a fixing seat (301), the fixing seat (301) is fixedly connected to one side of the service host (1), the inner cavity of the fixing seat (301) is clamped with a protective tube (302), and one side of the protective tube (302) is connected to a bellows (304). A microphone body (305) is embedded in the inner cavity of the bellows (304), the bellows (304) is an elastic plastic tube, and positioning rods (303) are attached to both ends of one side of the bellows (304), the positioning rods (303) are fixedly connected to one side of the fixing seat (301), the other side of the bellows (304) is connected to an air blowing tube (307), the outer wall of the microphone body (305) is sleeved with a sound insulation sleeve (308), one side of the sound insulation sleeve (308) is connected to an elastic cover (310), one side of the sound insulation sleeve (308) is surrounded by a plurality of through grooves (309), the outside of the microphone body (305) is connected to a plurality of sound receiving elements (306), and the bottom of the sound insulation sleeve (308) is connected to a blocking mechanism (6).

2. The service system with voice self-service function based on the Internet of Things according to claim 1 is characterized in that: The service terminal unit (9) comprises an ID card reader (901), a document scanning module (905), a queuing module (906) and an intelligent voice AI module (907), wherein the ID card reader (901) is used to obtain the identity of the service personnel, and the output end of the ID card reader (901) is electrically connected to the output end of the service supervision platform (7), the document scanning module (905) is used to scan the image input of the document, and the input end of the document scanning module (905) is connected to a text recognition module (902) for image text recognition, and the The queuing and calling module (906) is used to obtain manual service queuing numbers. The input end of the queuing and calling module (906) is connected to an error self-checking module (903), and the error self-checking module (903) is used to detect queuing logic and over-number errors. The intelligent voice AI module (907) is used to reply to the recorded voice through artificial intelligence logic, and the input end of the intelligent voice AI module (907) is connected to an error operation module (904), and the error operation module (904) is used to detect whether the input operation of the terminal user conforms to the input logic and guide the voice service.

3. The service system with voice self-service function based on the Internet of Things according to claim 1 is characterized in that: The speech processing unit (10) comprises an audio recording module (103), and the audio recording module (103) is used to obtain the speech of the terminal user, the output end of the audio recording module (103) is connected to a sound wave amplification module (101) for amplifying sound wave signals, and the input end of the sound wave amplification module (101) is connected to an active audio noise reduction module (102) for performing active noise reduction.

4. The service system with voice self-service function based on the Internet of Things according to claim 1 is characterized in that: The information storage unit (8) comprises a service database (802), an input end of which is connected to an information scoring module (801) and a policy document library (803), the service database (802) being used to store service data, the policy document library (803) being used to store policy documents, and the information scoring module (801) being used to score service data to assist the service monitoring platform in supervising and handling.

5. The service system with voice self-service function based on the Internet of Things according to claim 1 is characterized in that: The blocking mechanism (6) comprises a blocking cover (601), the inner cavity of which is embedded a moisture-absorbing sponge pad (602), one end of the blocking cover (601) is fixedly connected to a sliding rod (604), the outer wall of the sliding rod (604) is slidably connected to a sliding sleeve, and the outer walls of the sliding sleeves on both sides are clamped with buffer pads (603), the bottom of the buffer pad (603) is hinged to a connecting rod (605) through a first hinge block (606), the other end of the connecting rod (605) is hinged to a fixing rod (608) through a second hinge block (607), the fixing rod (608) is fixedly connected to the bottom of the sound insulation sleeve (308), and the buffer pad (603) is coaxially arranged with the radio mechanism (3).

6. The service system with voice self-service function based on the Internet of Things according to claim 1 is characterized in that: The input mechanism (5) comprises a fixed frame (501), the inner cavity of the fixed frame (501) has a touch screen (502), and second sliders (504) are fixedly connected to both sides of the fixed frame (501), the second slider (504) is slidably connected in a slide seat (506), the slide seat (506) is fixedly connected to one side of the service host (1), a stylus (503) is embedded on the top of the fixed frame (501), the cross-sections of the second slider (504) and the slide seat (506) are both circular, and a plurality of limit blocks (505) are fixedly connected to one side of the second slider (504), and a limit groove is provided on one side of the inner cavity of the slide seat (506).

7. A method for using a service system with a voice self-service function based on the Internet of Things, characterized in that: The steps include: S1. The user enters information through the ID card reader (901); S2. Intelligent AI system guides the functions; S3. The microphone body (305) works to record sound; S3.

1. The sound receiving element (306) realizes the sound recording toward the end S3.

2. Rotating the sound insulation sleeve (308) drives the through slot (309) to deflect outside the sound receiving element (306), and pulling the microphone body (305) can drive the rear bellows 304 to deflect; S3.

3. The compressed gas when the bellows (304) rotates can be removed through the blowing pipes (307) on both sides to purge the sound insulation sleeve (308); S3.

4. Pull the blocking cover (601) to drive the bottom connecting rod (605) to rotate around the second hinge block (607) to adjust the relative angle with the microphone body (305).

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