A method and system for business assistance

Abstract

The application is suitable for the technical field of business handling, and provides a business assistance method and system. The method comprises the following steps: after a terminal device scans an application code displayed by a wearing device, the terminal device displays an account information page corresponding to the application code; the terminal device sends a business acquisition instruction of a selected scene to a server; the server receives the business acquisition instruction, and sends business information corresponding to the selected scene to the terminal device; and the terminal device receives and displays the business information, and the business information is used for instructing a second user on the terminal device side to assist a first user on the wearing device side to complete a business corresponding to the business information. The terminal device can assist the first user to complete online business handling. Even if the first user cannot handle the online business, the first user can also complete the business handling under the assistance of the second user on the terminal device, and the difficulty of the old people in handling the online business is solved, and the life of the old people is facilitated.

Description

TECHNICAL FIELD

[0001] The application belongs to the technical field of business handling, and particularly relates to a business assistance method and system. BACKGROUND

[0002] With the development of science and technology, online business handling is fast and convenient. Therefore, more and more merchants transfer some businesses to online handling to improve the efficiency of handling affairs. Correspondingly, users need to handle the business online, for example, electronic coupons issued by supermarkets, electronic vouchers issued by shared car platforms, and the like are all issued to users through the network, and users need to receive and use them online through electronic devices.

[0003] At present, some old people cannot handle business online, for example, online receipt of electronic coupons or use of electronic coupons, and even some old people do not have electronic devices, which leads to difficulty for the old people in handling business online, and brings inconvenience to the life of the old people. SUMMARY

[0004] Embodiments of the application provide a business assistance method and system, which can solve the problem that the old people cannot handle business online.

[0005] In a first aspect, embodiments of the application provide a business assistance method, comprising:

[0006] After the terminal device acquires the application code in the wearable device, the terminal device displays an account information page corresponding to the application code;

[0007] In response to a scene selection operation on the account information page, the terminal device sends a business acquisition instruction of a selected scene of the scene selection operation to a server;

[0008] The server receives the business acquisition instruction, and the server sends business information corresponding to the selected scene to the terminal device;

[0009] The terminal device receives and displays the business information, wherein the business information is used to instruct a second user on the terminal device side to assist a first user on the wearable device side to complete a business corresponding to the business information.

[0010] In a second aspect, embodiments of the application provide a business assistance system, comprising a wearable device, a terminal device and a server.

[0011] The wearable device is configured to store an application code.

[0012] The terminal device is configured to acquire the application code in the wearable device, and display an account information page of a first user of the wearable device.

[0013] The terminal device is further configured to send a service obtaining instruction of a selected scene of the scene selection operation to the server after detecting the scene selection operation, wherein the scene selection operation is performed on the account information page.

[0014] The server is configured to receive the service obtaining instruction and send service information corresponding to the selected scene to the terminal device.

[0015] The terminal device is further configured to receive and display the service information, wherein the service information is used to instruct a second user on the terminal device side to assist a first user on the wearable device side to complete a service corresponding to the service information.

[0016] Compared with the prior art, the beneficial effects of the embodiments of the present application are as follows: after the terminal device obtains the application code in the wearable device, the terminal device displays an account information page corresponding to the application code, and in response to a scene selection operation of the account information page, the terminal device sends a service obtaining instruction of a selected scene of the scene selection operation to the server, the server receives the service obtaining instruction, the server sends service information corresponding to the selected scene to the terminal device, the terminal device receives and displays the service information, and the service information is used to instruct a second user on the terminal device side to assist a first user on the wearable device side to complete a service corresponding to the service information; the terminal device can assist the first user to complete online service, even if the first user cannot handle the online service, the second user can also complete the service under the assistance of the terminal device of the second user, and the difficulty of the old people who cannot handle the online service is solved, and the life of the old people is facilitated. BRIEF DESCRIPTION OF DRAWINGS

[0017] In order to more clearly illustrate the technical solutions in the embodiments of the present application, the following will briefly introduce the drawings needed to be used in the embodiments or the prior art description. Obviously, the drawings in the following description are only some embodiments of the present application, and other drawings can be obtained by those skilled in the art without creative labor.

[0018] Figure 1 is a flowchart of a service assistance method provided by an embodiment of the present application;

[0019] Figure 2 is a schematic diagram of the server sending and verifying the random code provided by an embodiment of the present application;

[0020] Figure 3 is a schematic diagram of a method for obtaining second personal information provided by an embodiment of the present application;

[0021] Figure 4 is a structural schematic diagram of a service assistance system provided by an embodiment of the present application. DETAILED DESCRIPTION

[0022] In the following description, for purposes of explanation and not limitation, specific details are set forth such as particular architectures, techniques, etc. in order to provide a thorough understanding of the embodiments of the present application. However, it will be apparent to those skilled in the art that the present application can be practiced in other embodiments that depart from these specific details. In other instances, detailed descriptions of well-known methods, devices, circuits, and

[0023] It will be understood that the terms "comprises" and / or "comprising," when used in this specification, include the presence of one or more features, integers, steps, operations, elements, and / or components described in the specification, but do not preclude the presence or addition of one or more other features, integers, steps, operations, elements, components, and / or groups thereof.

[0024] It will be understood that the term "and / or," when used in the specification and in the following claims, is intended to mean one or more of the associated listed items can be present, and includes the possibilities of one or more of the associated listed items being present, and all possible combinations of the associated listed items.

[0025] As used in the specification and in the claims, the term "if can be interpreted as meaning "when," or "once," or "in response to a determination," or "in response to a detection" depending on the context. Similarly, the phrase "if it is determined" or "if [a described condition or event] is detected" can be interpreted as meaning "once it is determined" or "in response to a determination," or "once [a described condition or event] is detected" or "in response to a detection of [a described condition or event]," depending on the context.

[0026] In addition, the terms "first," "second," "third," etc. are used herein only to distinguish one element from another, and do not imply a relative importance or a specific order.

[0027] Reference throughout this specification to "one embodiment" or "an embodiment" means that a particular feature, structure, or characteristic described in connection with the embodiment is included in at least one embodiment of the present application. Thus, the appearances of the phrases "in one embodiment" or "in some embodiments" or "in other embodiments" or "in still other embodiments" in various places throughout this specification are not necessarily all referring to the same embodiment, unless otherwise specified. The terms "comprise," "comprising," "including," "containing," "have," "having," and "include" and their variations, are meant to be non-limiting when used in this specification and in the following claims, unless otherwise indicated. Accordingly, the terms "comprise," "comprising," "including," "containing," "have," "having," and "include" and their variations, are meant not to be limiting when used in this specification and in the following claims.

[0028] Figure 1A schematic diagram of the business assistance method provided in the present application is shown, referring to Figure 1 The detailed description of the method is as follows:

[0029] S101, after the terminal device acquires the application code in the wearable device, the terminal device displays the account information page corresponding to the application code.

[0030] In the embodiment, the application code can be a two-dimensional code, a three-dimensional code, or characters, etc.

[0031] In the embodiment, the terminal device can be a mobile phone, a tablet computer, or a business handling device, etc. The wearable device can be a bracelet, a watch, or other devices with display function. The user of the terminal device is recorded as a second user, and in the present application, the terminal device is equivalent to an assistance device, and the terminal device is used to assist the wearable device to handle the business. The second user can be a user associated with the first user, and has been set as an assistant of the first user, for example, the children of the first user. The second user can also be a user who has nothing to do with the first user, for example, a supermarket cashier, a passerby, etc.

[0032] In the embodiment, the user of the wearable device is recorded as a first user in the present application, and when the first user needs to handle the business, the first user makes the wearable device display the application code through the control key on the wearable device. One first user corresponds to a unique application code. The application code can include the identification information of the first user, wherein the identification information can include the user's name, phone number, ID number, ID, etc. The application code can also include server website and digital signature information, etc. The application code can be obtained by encrypting the data included in the application code by using the public key of the server, and then converting the encrypted data.

[0033] In the embodiment, after the terminal device scans the application code, an account information page can be displayed to the first user, which is the account information page corresponding to the application code, that is, the account information page corresponding to the first user. It is equivalent to scanning the application code to enter a small program, and the entered small program is the account information management program corresponding to the first user.

[0034] In the embodiment, the account information page can include the personal information of the first user, the information of the business that the first user can handle, etc. For example, the information of the business that the first user can handle can include handling a bank card, applying for a benefit, using a coupon, using a consumption voucher, movie ticket collection, etc.

[0035] Specifically, the terminal device acquires the application code in the wearable device, including:

[0036] The terminal device scans the application code displayed by the wearable device, and the terminal device obtains the above-mentioned application code;

[0037] Or,

[0038] The terminal device sends a radio frequency signal to the wearable device, and the terminal device obtains an application code in the wearable device, wherein the radio frequency signal is used to instruct the wearable device to send the application code to the terminal device.

[0039] In this embodiment, the application code can be an electronic tag or the like, and the terminal device can obtain the application code through radio frequency technology.

[0040] In a possible implementation, after the terminal device scans the application code displayed by the wearable device, the method further includes:

[0041] S201, the terminal device sends the application code to the server.

[0042] S202, the server decrypts the application code to obtain first personal information of the first user.

[0043] In this embodiment, after the server receives the application code sent by the terminal device, the server decrypts the application code, and the application code can store personal information of the first user, which is referred to as first personal information in this application. After obtaining the first personal information of the first user, the server can search for an account information page corresponding to the first personal information. The application code can store identification information of the first user, and the server searches for the first personal information of the first user and the account information page corresponding to the first personal information through the identification information of the first user.

[0044] In this embodiment, when the server obtains the first personal information, the server can associate identification information of the terminal device, the first personal information of the first user, and identification information of the wearable device. The identification information can be an Internet Protocol Address (IP address) or a Media Access Control Address (MAC address).

[0045] S203, the server sends the account information page corresponding to the first personal information to the terminal device.

[0046] In this embodiment, after obtaining the account information page corresponding to the first personal information, the server can send the account information page to the terminal device. After receiving the account information page sent by the server, the terminal device can display the account information page to the second user for the second user to view and assist the first user to select a service that the first user needs to handle.

[0047] Optionally, before sending the account information page corresponding to the first personal information to the terminal device, the server can also obtain the current location of the terminal device, and then obtain the scene to be displayed in the account information page corresponding to the first personal information based on the current location of the terminal device.

[0048] Specifically, after obtaining the current location of the terminal device, the system can find the target business that the first user can handle within a preset distance from the current location, and display the target business as the scene to be displayed on the account information page corresponding to the first user's personal information.

[0049] For example, if the server obtains the current location of the terminal device as location A, and the preset range is less than 500 meters from location A, and if the first user within this range can perform transactions including applying for a bank card from Bank B, receiving free movie tickets from cinema C, and receiving shopping coupons from supermarket A, then the account information page needs to display the following scenarios: applying for a bank card from Bank B, receiving free movie tickets from cinema C, and receiving shopping coupons from supermarket A.

[0050] S102, in response to the scene selection operation on the account information page, the terminal device sends a service acquisition instruction for the scene selected by the scene selection operation to the server.

[0051] In this embodiment, after detecting a scene selection operation, the terminal device can send a service acquisition instruction corresponding to that scene to the server. One service acquisition instruction corresponds to one scene selection operation.

[0052] Scene selection can be applied to physical buttons or virtual buttons.

[0053] For example, if the selected scenario is applying for benefit A, the corresponding business acquisition instruction could be to obtain benefit A. If the selected scenario is to receive and use a voucher from supermarket B, the corresponding business acquisition instruction could be to receive and use a voucher from supermarket B.

[0054] In this embodiment, the server can be a single main server or a combination of multiple servers of different types. Specifically, the server may include an account management sub-server, a dynamic token sub-server, and a business storage sub-server, etc. The account management sub-server is used to store the account information of the first user corresponding to different terminal devices. The dynamic token sub-server is used to store or generate random codes, challenge codes, etc. The business storage sub-server is used to complete the tasks of the first user, such as sending coupons, etc.

[0055] S103, the server receives the service acquisition instruction and sends the service information corresponding to the selected scenario to the terminal device.

[0056] In this embodiment, after receiving the service obtaining instruction, the server can parse the service obtaining instruction and send the service information corresponding to the selected scene to the terminal device. The service obtaining instruction can include the first user information of the first user, the IP address or the MAC address of the terminal device corresponding to the first user, and other information for identifying the terminal device. The service obtaining instruction also includes the information of the service to be obtained.

[0057] In this embodiment, the service information can be an electronic voucher or an information collection page corresponding to the service to be handled.

[0058] For example, if the selected scene is to apply for a subsidy, the service information can be a page of information to be filled in for applying for a subsidy. If the selected scene is to obtain a supermarket A coupon, the service information can be a supermarket A coupon that can be used.

[0059] S104, the terminal device receives and displays the service information, wherein the service information is used to instruct a second user on the terminal device side to assist a first user on the wearable device side to complete a service corresponding to the service information.

[0060] In the embodiments of the present application, after the terminal device scans the application code displayed by the wearable device, the terminal device displays the account information page corresponding to the application code. In response to the scene selection operation of the account information page, the terminal device sends a service obtaining instruction of the scene selected by the scene selection operation to the server. The server receives the service obtaining instruction, and sends the service information corresponding to the selected scene to the terminal device. The terminal device receives and displays the service information, and the service information is used to instruct a second user on the terminal device side to assist a first user on the wearable device side to complete a service corresponding to the service information. Through the terminal device, the first user can complete the online service handling. Even if the first user cannot handle the online service, the second user can also complete the service handling with the assistance of the terminal device of the second user, and solves the difficulty of the old people who cannot handle the online service, and brings convenience to the life of the old people.

[0061] As shown in FIG. 10, in a possible implementation, before step 102, the above method can further include: Figure 1

[0062] S301, the server sends a challenge code to the wearable device, and the challenge code is used to instruct the wearable device to generate a response code based on the challenge code.

[0063] ​In the embodiment, in order to protect the service required by the first user and prevent the user of the terminal device from misusing the service of the first user, before the server sends the service information corresponding to the selected scene to the terminal device, the server can send a challenge code to the wearable device first. After the wearable device receives the challenge code sent by the server, the wearable device generates a response code based on the challenge code and a preset first calculation model, and displays the response code on the wearable device, where the response code can be a two-dimensional code, a three-dimensional code, or a group of characters, etc.

[0064] S302, in response to scanning the response code displayed by the wearable device, the terminal device sends the response code to the server.

[0065] In the embodiment, in order to prevent the second user on the terminal device side from obtaining the service information corresponding to the first user without the permission of the first user, for example, obtaining the subsidy of the first user without the permission of the first user, the terminal device needs to scan the response code displayed by the wearable device and then send the response code to the server for verification, so that the method ensures that the first user on the wearable device side is known when the terminal device applies for the service information corresponding to the first user to the server.

[0066] S303, the server receives the response code and verifies the response code.

[0067] In the embodiment, when the server determines that the response code is correct, the server sends the service information corresponding to the selected scene to the terminal device.

[0068] Specifically, after the server receives the response code sent by the terminal device, the server can calculate the challenge code according to a preset second calculation model. The server checks whether the challenge code calculated based on the response code is same as the challenge code sent by the server to the wearable device. If the challenge code calculated based on the response code is same as the challenge code sent by the server to the wearable device, it is determined that the response code is correct, otherwise it is determined that the response code is incorrect.

[0069] In the embodiment, before the server sends the service information corresponding to the selected scene to the terminal device, the server sends a challenge code to the wearable device first, and then uses the terminal device to scan the response code generated by the wearable device based on the challenge code. The terminal device sends the response code to the server, and the server verifies the response code. When the response code is correct, the server sends the service information corresponding to the selected scene to the terminal device. The challenge code sent to the wearable device is to prevent the second user on the terminal device side from obtaining the service information corresponding to the first user without the permission of the first user, and to prevent the service of the first user from being misused.

[0070] In a possible implementation, before step 102, the above method can further include:

[0071] The server sends a challenge code to the wearable device, the challenge code instructing the wearable device to generate a response code based on the challenge code, and instructing the wearable device to send the response code to the server; the server receives the response code sent by the wearable device and verifies the response code.

[0072] In this embodiment, after generating a response code, the wearable device can directly send the response code to the server. After generating the response code, the terminal device can also display a query message to the wearer, asking whether the wearer wants to send the response code to the server. Upon receiving the instruction to send the response code to the server, the wearable device sends the response code to the server. For example, the query message may include confirmation to send the response code or cancellation to send the response code.

[0073] like Figure 2 As shown, in one possible implementation, before step 102, the above method may further include:

[0074] S401, the server sends a random code to the wearable device.

[0075] In this embodiment, the random code can be composed of numbers, characters, and letters.

[0076] S402, in response to scanning the random code displayed by the wearable device, the terminal device sends the random code to the server.

[0077] In this embodiment, after receiving the random code sent by the server, the wearable device does not process the random code but directly displays it.

[0078] S403, the server receives the random code and verifies the random code.

[0079] In this embodiment, when the server determines that the random code is correct, the server sends the service information corresponding to the selected scenario to the terminal device.

[0080] Specifically, after receiving the random code sent by the terminal device, the server can compare the received random code with the random code sent by the server to the wearable device. If the received random code is the same as the random code sent by the server to the wearable device, the random code is determined to be correct; otherwise, the random code is determined to be incorrect.

[0081] In one possible implementation, after the terminal device obtains the application code from the wearable device, it may also include obtaining the second user's second personal information.

[0082] like Figure 3As shown, specifically, the method can further include:

[0083] S501, the terminal device displays an information input page.

[0084] In this embodiment, after the terminal device scans the application code, the terminal device sends a code scanning end instruction to the server. After the server receives the code scanning end instruction sent by the terminal device, the server sends an information input page to the terminal device.

[0085] In this embodiment, the information input page can include a dialog box for instructing the second user to input information such as name, gender, and phone number. The information input page is used to instruct the second user to input personal information. The personal information input by the second user in this application is referred to as second personal information.

[0086] S502, the terminal device obtains the second personal information of the second user through the information input page, and sends the second personal information to the server.

[0087] In this embodiment, after the terminal device obtains the second personal information through the information input page, the terminal device can encrypt the second personal information to obtain encrypted second personal information, and send the encrypted second personal information to the server.

[0088] S503, the server receives the second personal information, and stores the second personal information in association with the first personal information of the first user.

[0089] In this embodiment, storing the first personal information in association with the second personal information can determine which user assisted the first user to complete the business at the current time, which can facilitate future information query and follow-up.

[0090] Optionally, if the second personal information is encrypted information, the server can first decrypt the encrypted second personal information to obtain the second personal information.

[0091] In a possible implementation, after step S104, the method can further include:

[0092] The server stores the business corresponding to the business information in association with the first personal information of the first user after receiving completion of the business corresponding to the business information, and sends a message about completion of the business corresponding to the business information to the terminal device.

[0093] In this embodiment, the server stores the business corresponding to the business information in association with the first personal information, which can facilitate query of which businesses the first user has completed at the current time, and also serves as supervision of the second user on the terminal device side to prevent illegal operation of the second user.

[0094] In the embodiment, the server sends the service completion message to the terminal device, so that the terminal device displays the service completion message to the second user and / or the first user.

[0095] In a possible implementation, after step S104, the method further includes:

[0096] The server receives the work completion certificate photo sent by the terminal device, and associates the work completion certificate photo with the first personal information of the first user.

[0097] In a possible implementation, if a stranger uses the terminal device to secretly log in the account information page of the first user by using illegal means, and scans the random code on the wearable device by using the terminal device, the service information of the first user will be secretly used.

[0098] To prevent the above situation, after sending the random code to the server, the terminal device can further send the personal information of the user currently using the terminal device or the identification information of the terminal device to the server again. The server compares the user information at the current time with the second personal information obtained through the information input page before, or compares the identification information of the terminal device currently used with the identification information of the terminal device used when scanning the application code, to determine whether the terminal device currently sending the random code and the terminal device used when scanning the application code are the same device.

[0099] If they are the same device, the service information can be directly sent to the terminal device.

[0100] If they are not the same device, the server does not send the service information to the terminal device, and sends inquiry information to the wearable device. The inquiry information is used to indicate the first user to determine whether the service information needs to be sent to the terminal device currently sending the random code. After receiving the determination sending instruction sent by the wearable device, the server sends the service information to the terminal device currently sending the random code, otherwise, the server does not send the service information.

[0101] In a possible implementation, to prevent someone from maliciously obtaining the service information of the wearer, the server does not send the account information page corresponding to the application code to another terminal device within a preset time after sending the account information page to a terminal device. That is, after a terminal device obtains the account information page, another terminal device cannot obtain the account information page sent by the server before the account information page is completed, so as to ensure that the service operation of the same wearer can only be completed by one terminal device at a time, and prevent someone from maliciously obtaining the service information of the wearer.

[0102] In a possible implementation, to prevent malicious acquisition of the business information of the wearer, after a terminal device acquires the application code in the wearable device, if another terminal device scans the application code on the wearable device within a preset time, the wearable device sends the terminal device information about the scanning failure, that is, the wearable device does not allow continuous scanning of the application code within the preset time, so as to ensure that only one terminal device obtains the application code.

[0103] It should be understood that the size of the serial number of each step in the above embodiment does not mean the order of execution, and the execution order of each process should be determined according to its function and inherent logic, and should not constitute any limitation on the implementation process of the embodiments of the present application.

[0104] Figure 4 A schematic flowchart of the business assistance system provided in the present application is shown, referring to Figure 4 The system 600 includes a wearable device 610, a terminal device 620, and a server 630.

[0105] The wearable device 610 is configured to store an application code.

[0106] The terminal device 620 is configured to acquire the application code in the wearable device 610 and display a page of account information of a first user of the wearable device 610.

[0107] The terminal device 620 is further configured to send, to the server 630, a business acquisition instruction of a selected scene after detecting a scene selection operation, wherein the scene selection operation is performed on the page of account information.

[0108] The server 630 is configured to receive the business acquisition instruction and send, to the terminal device 620, business information corresponding to the selected scene.

[0109] The terminal device 620 is further configured to receive and display the business information, wherein the business information is used to instruct a second user on the terminal device 620 side to assist a first user on the wearable device 610 side to complete a business corresponding to the business information.

[0110] It should be noted that the wearable device 610 needs to be activated before use, and specifically, the wearable device 610 can be activated by itself when activated, or can be activated by a third-party assistance device.

[0111] Specifically, the device 610 displays an activation code, the applet scans the activation code, the device 610 displays a registration page, and the device 610 sends the first user information to the server 630 after obtaining the first user information through the registration page, the server 630 registers the first user information and stores the first user information in association with the device 610.

[0112] Specifically, the method of activating the device 610 with the assistance of the third-party device is similar to the method of activating the device 610 described above, and thus will not be described again.

[0113] In a possible implementation, the server 630 is further configured to:

[0114] send a challenge code to the device 610;

[0115] The device 610 is further configured to:

[0116] generate a response code based on the challenge code and display the response code;

[0117] The terminal device 620 is further configured to:

[0118] scan the response code displayed by the device 610 and send the response code to the server 630;

[0119] The server 630 is further configured to:

[0120] receive the response code and verify the response code;

[0121] When it is determined that the response code is correct, the server 630 sends the service information corresponding to the selected scene to the terminal device 620.

[0122] In a possible implementation, the server 630 is further configured to send a challenge code to the device 610, the challenge code being used to instruct the device 610 to generate a response code based on the challenge code, and the server 630 is configured to receive the response code sent by the device 610 and verify the response code. In a possible implementation, the server 630 is further configured to:

[0123] send a random code to the device 610;

[0124] The terminal device 620 is further configured to:

[0125] scan the random code displayed by the device 610 and send the random code to the server 630;

[0126] The server 630 is further configured to:

[0127] receive the random code and verify the random code;

[0128] When it is determined that the random code is correct, the server 630 sends service information corresponding to the selected scene to the terminal device 620.

[0129] In a possible implementation, the terminal device is configured to scan an application code displayed by the wearable device, and the terminal device obtains the application code.

[0130] In a possible implementation, the terminal device is configured to obtain the application code after the terminal device sends a radio frequency signal to the wearable device, where the radio frequency signal is used to instruct the wearable device to send the application code to the terminal device.

[0131] In a possible implementation, the terminal device 620 is further configured to:

[0132] send the application code to the server 630;

[0133] The server 630 can be further configured to:

[0134] decrypt the application code to obtain first personal information of the first user;

[0135] send an account information page corresponding to the first personal information to the terminal device 620.

[0136] In a possible implementation, the terminal device 620 is further configured to:

[0137] display an information input page;

[0138] obtain second personal information of a second user through the information input page, and send the second personal information to the server 630;

[0139] The server 630 can be further configured to:

[0140] receive the second personal information, and store the second personal information in association with the first personal information of the first user.

[0141] In a possible implementation, the server 630 is further configured to:

[0142] after receiving completion of a service corresponding to the service information, store the service corresponding to the service information in association with the first personal information of the first user, and send a message about completion of the service corresponding to the service information to the terminal device 620.

[0143] The above-described embodiments are only used to illustrate the technical solutions of the present application, but not limit them; although the present application is described in detail with reference to the foregoing embodiments, those skilled in the art should understand that: it can still modify the technical solutions recorded in the foregoing embodiments, or make equivalent replacement to part of the technical features; and these modifications or replacements do not make the essence of the corresponding technical solutions deviate from the spirit and scope of the technical solutions of the embodiments of the present application, and should be included in the protection scope of the present application.

Claims

1. A business assistance method, characterized in that, include: After obtaining the application code from the wearable device, the terminal device displays the account information page corresponding to the application code; In response to the scene selection operation on the account information page, the terminal device sends a service acquisition instruction for the scene selected in the scene selection operation to the server; The server receives the service acquisition instruction and sends the service information corresponding to the selected scenario to the terminal device. The terminal device receives and displays the service information, wherein the service information is used to instruct a second user on the terminal device side to assist a first user on the wearable device side to complete the service corresponding to the service information; Before the server sends the service information corresponding to the selected scenario to the terminal device, the process includes: The server sends a challenge code to the wearable device, the challenge code being used to instruct the wearable device to generate a response code based on the challenge code; In response to scanning the response code displayed by the wearable device, the terminal device sends the response code to the server; The server receives the response code and verifies the response code; or, The server sends a challenge code to the wearable device, the challenge code being used to instruct the wearable device to generate a response code based on the challenge code; The server receives the response code sent by the wearable device and verifies the response code; Accordingly, when the server determines that the response code is correct, the server sends the service information corresponding to the selected scenario to the terminal device; In this process, after receiving the challenge code sent by the server, the wearable device generates a response code based on the challenge code and a preset first calculation model. or, Before the server sends the service information corresponding to the selected scenario to the terminal device, the process includes: The server sends a random code to the wearable device; In response to scanning the random code displayed by the wearable device, the terminal device sends the random code to the server; The server receives the random code and verifies the random code; Accordingly, the server sends the service information corresponding to the selected scenario to the terminal device, including: When the server determines that the random code is correct, the server sends the service information corresponding to the selected scenario to the terminal device.

2. The business assistance method as described in claim 1, characterized in that, The terminal device obtains the application code from the wearable device, including: The terminal device scans the application code displayed on the wearable device, and the terminal device obtains the application code. or, After the terminal device sends an radio frequency signal to the wearable device, the terminal device obtains the application code, wherein the radio frequency signal is used to instruct the wearable device to send the application code to the terminal device; Accordingly, after the terminal device obtains the application code from the wearable device, it includes: The terminal device sends the application code to the server; The server decrypts the application code to obtain the first user's first personal information; The server sends the account information page corresponding to the first personal information to the terminal device.

3. The business assistance method as described in claim 2, characterized in that, After the terminal device obtains the application code from the wearable device, it includes: The terminal device displays an information input page; The terminal device obtains the second user's second personal information through the information input page and sends the second personal information to the server. The server receives the second personal information and associates and stores the second personal information with the first personal information of the first user.

4. The business assistance method as described in claim 2, characterized in that, After the terminal device receives and displays the service information, the following steps are included: After receiving the service information and completing the service, the server associates the service information with the first user's first personal information and stores it, and sends the service information completion message to the terminal device.

5. A business assistance system, characterized in that, include: Wearable devices, terminal devices, and servers; The wearable device is used to store the application code; The terminal device is used to obtain the application code in the wearable device and display the account information page of the first user of the wearable device. The terminal device is further configured to send a service acquisition instruction for the scene selected by the scene selection operation to the server after detecting the scene selection operation, wherein the scene selection operation is applied to the account information page; The server is configured to receive the service acquisition instruction and send the service information corresponding to the selected scenario to the terminal device. The terminal device is also used to receive and display the service information, wherein the service information is used to instruct a second user on the terminal device side to assist a first user on the wearable device side to complete the service corresponding to the service information; The server is also used for: Send a challenge code to the wearable device; The wearable device is also used for: A response code is generated based on the challenge code, and the response code is displayed. The terminal device is also used for: Scan the response code displayed on the wearable device and send the response code to the server; The server is also used for: Receive the response code and verify the response code; Upon confirming that the response code is correct, the server sends the service information corresponding to the selected scenario to the terminal device; In this process, after receiving the challenge code sent by the server, the wearable device generates a response code based on the challenge code and a preset first calculation model. or, The server is also used for: Send a random code to the wearable device; The terminal device is also used for: Scan the random code displayed on the wearable device and send the random code to the server; The server is also used for: Receive the random code and verify the random code; Upon confirming that the random code is correct, the server sends the service information corresponding to the selected scenario to the terminal device.

6. The business assistance system as described in claim 5, characterized in that, After obtaining the application code from the wearable device, the terminal device is further configured to: Display the information input page; The second user's second personal information is obtained through the information input page, and then the second personal information is sent to the server. The server is also used for: The system receives the second personal information and associates and stores it with the first personal information of the first user.

Images