Method, device, server and storage medium for processing alarm information

Abstract

The present application provides a method, device, server and storage medium for processing alarm information, which relate to the field of communication technology. The method for processing alarm information receives alarm information from a monitoring device, wherein the alarm information carries the operating parameters of the monitored communication unit when an abnormal operation occurs; the server determines whether the monitored communication unit has a fault based on the operating parameters and a preset fault confirmation rule knowledge base; when it is determined that the monitored communication unit has not failed, the server prohibits the dispatch of a fault maintenance work order to the maintenance terminal. In this way, there is no need for maintenance engineers to process the maintenance work order, saving manpower and time costs.

Description

Technical Field

[0001] The present application relates to the field of communication technology, and in particular to a method, device, server and storage medium for processing alarm information. Background Art

[0002] Generally, when a certain area needs to be covered by a communication network, the operator needs to set up a computer room in the area. Multiple communication units are set up in the computer room, such as wireless base stations, core network equipment, routers, and switches. In addition, monitoring equipment can also be set up to monitor the operation of multiple communication units. Once any abnormality is detected in any communication unit, the server sends a work order to the maintenance terminal associated with the abnormal communication unit. In this way, the maintenance personnel need to process the communication unit according to the work order to ensure the normal operation of the communication unit.

[0003] However, some communication units are detected to be abnormal because the customer shuts down the communication unit to save power, or restarts the communication unit to configure the communication unit. In this case, the server will still issue a work order to the maintenance terminal associated with the communication unit, wasting the maintenance personnel's manpower and time costs. Summary of the invention

[0004] The present application provides a method, device, server and storage medium for processing alarm information, which are used to solve the problem in the prior art that even if an abnormality occurs in a communication unit and is not caused by an operational failure, the server will still issue a work order to a maintenance terminal associated with the communication unit, wasting the manpower and time costs of maintenance personnel.

[0005] In a first aspect, the present application provides a method for processing alarm information, comprising: a server receiving alarm information from a monitoring device, wherein the alarm information carries operating parameters of a monitored communication unit when an operating abnormality occurs; the server determines whether a fault occurs in the monitored communication unit based on the operating parameters and a preset fault confirmation rule knowledge base; when it is determined that the monitored communication unit does not fail, the server is prohibited from dispatching a fault maintenance work order to a maintenance terminal.

[0006] In an optional implementation manner, the method provided in the embodiment of the present application further includes:

[0007] The server receives the fault confirmation rules sent from the dispatch terminal or the client terminal.

[0008] The server adds the fault confirmation rule to the fault confirmation rule knowledge base.

[0009] In this way, when the customer needs to actively trigger the abnormality of the communication unit in a certain period of time in the future, the customer can use the customer terminal or the maintenance personnel can use the scheduling terminal to add a new fault confirmation rule from the fault confirmation rule knowledge base, so that when the customer actively triggers the abnormality of the communication unit in a certain period of time in the future, the server also determines that the monitored communication unit has not failed, further improving the accuracy of fault determination.

[0010] In an optional implementation, after the server adds the fault confirmation rule to the fault confirmation rule knowledge base, the method provided by the present application also includes: the server receives a deletion instruction for the added fault confirmation rule from the scheduling terminal or the client terminal; and the server deletes the added fault confirmation rule in response to the deletion instruction.

[0011] In this way, after the client actively triggers the abnormality of the communication unit in a certain period in the future, if the communication unit again has the same abnormality as the one that the client actively triggered in the same period, then the abnormality of the communication unit is not triggered by the client, but the communication unit actually has a fault. In this way, since the added fault confirmation rule is deleted, the server will determine that the monitored communication unit has a fault, further improving the accuracy of fault determination.

[0012] In an optional implementation, when it is determined that a monitored communication unit fails, the server sends a fault maintenance work order to the maintenance terminal.

[0013] In this way, maintenance personnel can take over the work order in a timely manner to perform maintenance on the faults in the monitored communication unit.

[0014] In an optional implementation, when it is determined that a monitored communication unit has a fault, the server dispatches a fault maintenance work order to the maintenance terminal, including: when it is determined that multiple monitored communication units have a fault, identifying the fault types of the multiple communication units; when the fault types of multiple communication units are the same, dispatching a fault maintenance work order to the maintenance terminal associated with the fault type.

[0015] When the fault types of multiple communication units are the same, it means that the faults of the multiple communication units are caused by other reasons rather than the communication units themselves. In this way, the accuracy of work order dispatching can be improved by dispatching fault maintenance work orders to maintenance terminals associated with the fault types.

[0016] In an optional implementation, when the fault types of multiple communication units are different, a fault maintenance work order is respectively dispatched to a maintenance terminal associated with each communication unit.

[0017] When the fault types of multiple communication units are the same, it means that the communication unit itself has a fault. In this way, the server sends a fault maintenance work order to the maintenance terminal associated with each communication unit, which can improve the accuracy of work order distribution.

[0018] In an optional implementation, when the fault types of multiple communication units are the same, the fault types are power outage in the computer room where the multiple communication units are located, the temperature of the computer room where the multiple communication units are located is greater than a set temperature threshold, or the temperature of the computer room where the multiple communication units are located is greater than a set temperature threshold, and the communication link is interrupted.

[0019] In the second aspect, the present application provides an alarm information processing device, including: an information receiving unit, used to receive alarm information from a monitoring device, wherein the alarm information carries operating parameters of a monitored communication unit when an operating abnormality occurs; a fault determination unit, used to determine whether a monitored communication unit has a fault based on the operating parameters and a preset fault confirmation rule knowledge base; and a work order dispatching unit, used to prohibit dispatching a fault maintenance work order to a maintenance terminal when it is determined that the monitored communication unit has not a fault.

[0020] In a third aspect, the present application also provides a server, comprising a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein when the processor executes the computer program, the server executes the method provided in the first aspect.

[0021] In a fourth aspect, the present application further provides a computer-readable storage medium, which stores a computer program. When the computer program is executed by a processor, the computer executes the method provided in the first aspect as executed by a terminal device.

[0022] In a fifth aspect, the present application also provides a computer program product, including a computer program, which, when executed, enables a computer to execute the method provided in the first aspect.

[0023] The present application provides a method, device, server and storage medium for processing alarm information. When the server receives the alarm information from the monitoring device, it does not directly determine that the communication unit has a fault. Instead, it determines whether the monitored communication unit has a fault based on the operating parameters and the preset fault confirmation rule knowledge base, which improves the accuracy of determining the fault, and the time duration of determining the fault is short and efficient. In addition, when it is determined that the monitored communication unit has not a fault, the server is prohibited from dispatching a fault maintenance work order to the maintenance terminal. In this way, there is no need for maintenance engineers to process the maintenance work order, saving manpower and time costs. BRIEF DESCRIPTION OF THE DRAWINGS

[0024] In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, a brief introduction will be given below to the drawings required for use in the embodiments or the description of the prior art. Obviously, the drawings described below are some embodiments of the present application. For ordinary technicians in this field, other drawings can be obtained based on these drawings without paying any creative labor.

[0025] Figure 1 An interactive schematic diagram of a system for processing alarm information provided in an embodiment of the present application;

[0026] Figure 2 One of the flowcharts of the method for processing alarm information provided in an embodiment of the present application;

[0027] Figure 3 Flow chart 2 of the method for processing alarm information provided in an embodiment of the present application;

[0028] Figure 4 Flow chart 3 of the method for processing alarm information provided in an embodiment of the present application;

[0029] Figure 5 Flow chart 3 of the method for processing alarm information provided in an embodiment of the present application;

[0030] Figure 6 One of the functional module block diagrams of the alarm information processing device provided in the embodiment of the present application;

[0031] Figure 7 The second functional module block diagram of the alarm information processing device provided in the embodiment of the present application. DETAILED DESCRIPTION

[0032] In order to make the purpose, technical solution and advantages of the embodiments of the present application clearer, the technical solution in the embodiments of the present application will be clearly and completely described below in conjunction with the drawings in the embodiments of the present application. Obviously, the described embodiments are part of the embodiments of the present application, not all of the embodiments. Based on the embodiments in the present application, all other embodiments made by ordinary technicians in this field under the enlightenment of the embodiments belong to the scope of protection of the present application.

[0033] The terms "first", "second", "third", "fourth", etc. (if any) in the specification and claims of the present application and the above-mentioned drawings are used to distinguish similar objects, and are not necessarily used to describe a specific order or sequence. It should be understood that the data used in this way can be interchangeable where appropriate, so that the embodiments of the present application described herein can be implemented in an order other than those illustrated or described herein. In addition, the terms "including" and "having" and any of their variations are intended to cover non-exclusive inclusions, for example, a process, method, system, product or device that includes a series of steps or units is not necessarily limited to those steps or units that are clearly listed, but may include other steps or units that are not clearly listed or inherent to these processes, methods, products or devices.

[0034] Generally, when a certain area needs to be covered by a communication network, the operator needs to set up a computer room in the area, and set up multiple communication units in the computer room. When any communication unit is detected to be abnormal, the server sends a work order to the maintenance terminal associated with the abnormal communication unit. In this way, the maintenance personnel need to process the communication unit according to the work order to ensure the normal operation of the communication unit.

[0035] However, some communication units are detected to be abnormal because the customer shuts down the communication unit to save power, or restarts the communication unit to configure the communication unit. In this case, the server will still issue a work order to the maintenance terminal associated with the communication unit, wasting the maintenance personnel's manpower and time costs.

[0036] Based on the above technical problems, the invention of the present application is that when the server receives the alarm information from the monitoring device, it does not directly determine that the communication unit is faulty. Instead, it determines whether the monitored communication unit is faulty based on the operating parameters and the preset fault confirmation rule knowledge base, thereby improving the accuracy of fault determination. In addition, when it is determined that the monitored communication unit is not faulty, the server is prohibited from sending a fault maintenance work order to the maintenance terminal. In this way, there is no need for maintenance engineers to process the maintenance work order, saving manpower and time costs.

[0037] The following is a detailed description of the technical solution of the present application and how the technical solution of the present application solves the above-mentioned technical problems with specific embodiments. The following specific embodiments can be combined with each other, and the same or similar concepts or processes may not be repeated in some embodiments. The embodiments of the present application will be described below in conjunction with the accompanying drawings.

[0038] See also Figure 1 , a method for processing alarm information provided in an embodiment of the present application is applied to a system for processing alarm information. Figure 2As shown, the alarm information processing system includes a server 100, a monitoring device 200 and a plurality of communication units. The server 100 is connected to the monitoring device 200 for communication, and the monitoring device 200 is connected to the plurality of communication units for communication. The plurality of communication units may be located in the same computer room. Figure 2 As shown, the multiple communication units may include wireless base stations, routers, switches, etc., which are not limited here.

[0039] Specifically, Figure 1 As shown, the method provided in the embodiment of the present application includes:

[0040] S101: The server 100 receives alarm information from the monitoring device 200, wherein the alarm information carries operating parameters of the monitored communication unit when an abnormal operation occurs.

[0041] Exemplarily, when the monitoring device 200 detects that any communication unit is abnormal, it sends an alarm message to the server 100, wherein the operating parameters of the communication unit when the operation is abnormal may include but are not limited to the identification of the abnormal communication unit (such as the device name, IP address, or MAC address of the communication unit), the time when the communication unit is abnormal, the reason why the communication unit is abnormal, etc. The reason why the communication unit is abnormal may be but is not limited to the interruption of the communication link, power failure, and short circuit, etc., which are not limited here.

[0042] S102: The server 100 determines whether a monitored communication unit fails according to the operating parameters and a preset fault confirmation rule knowledge base. If not, S103 is executed; optionally, if yes, S104 is executed.

[0043] Exemplarily, the preset fault confirmation rule knowledge base includes fault confirmation rules and non-fault confirmation rules. For example, the fault confirmation rule may be that when communication unit A is powered off or the communication link is interrupted from 8:00 to 18:00, the corresponding communication unit A is faulty; the fault confirmation rule may be that when communication unit A is powered off or the communication link is interrupted from 18:00 to 8:00 the next day, the corresponding communication unit A is not faulty.

[0044] S103: The server 100 is prohibited from dispatching a fault maintenance work order to the maintenance terminal.

[0045] Exemplarily, the server 100 is provided with a default work order dispatching mechanism, wherein the work order dispatching mechanism is to dispatch a fault maintenance work order to the maintenance terminal when receiving an alarm message. At this time, when it is determined that the monitored communication unit has not failed, it is prohibited to dispatch a fault maintenance work order to the maintenance terminal. In this way, there is no need for a maintenance engineer to process the maintenance work order, saving manpower and time costs.

[0046] S104: The server 100 sends a fault maintenance work order to the maintenance terminal.

[0047] In this way, maintenance personnel can promptly accept work orders to repair faults in monitored communication units. For example, maintenance personnel can go to the site where the communication unit is located to perform maintenance.

[0048] In summary, the method for processing alarm information provided by the embodiment of the present application does not directly determine that a communication unit is faulty when the server 100 receives the alarm information from the monitoring device 200. Instead, it determines whether the monitored communication unit is faulty based on the operating parameters and the preset fault confirmation rule knowledge base, thereby improving the accuracy of determining the fault, and the duration of determining the fault is short and efficient. In addition, when it is determined that the monitored communication unit is not faulty, the server 100 is prohibited from dispatching a fault maintenance work order to the maintenance terminal. In this way, there is no need for a maintenance engineer to process the maintenance work order, saving manpower and time costs.

[0049] Alternatively, if Figure 3 As shown, the method provided in the embodiment of the present application may also include:

[0050] S301: The server 100 receives a fault confirmation rule sent from a scheduling terminal or a client terminal.

[0051] S302: The server 100 adds the fault confirmation rule to the fault confirmation rule knowledge base.

[0052] For example, when the customer needs to power off the communication unit A for maintenance between 9:00 and 10:00, a rule can be entered into the server 100 based on the customer terminal: when the communication unit A is powered off between 9:00 and 10:00, no corresponding fault occurs. Alternatively, when the customer needs to power off the communication unit A between 9:00 and 10:00, the maintenance personnel can be notified to enter a rule into the server 100 based on the scheduling terminal: when the communication unit A is powered off between 9:00 and 10:00, no corresponding fault occurs.

[0053] It can be understood that the fault confirmation rules include the identification of the device, the fault confirmation period, the type of fault confirmation, and may also include the impact of the fault on the business, the customer's contact information, etc.

[0054] In this way, when the customer needs to actively trigger the abnormality of the communication unit within a certain period of time in the future, the customer can use the customer terminal or the maintenance personnel can use the scheduling terminal to add a new fault confirmation rule from the fault confirmation rule knowledge base, so that when the customer actively triggers the abnormality of the communication unit within a certain period of time in the future, the server 100 also determines that the monitored communication unit has not failed, further improving the accuracy of fault determination.

[0055] Further, in Figure 3 Based on the corresponding embodiments, Figure 4 As shown, the method provided in the embodiment of the present application also includes:

[0056] S401: The server 100 receives a deletion instruction for an added fault confirmation rule from a scheduling terminal or a client terminal.

[0057] S402: The server 100 deletes the added fault confirmation rule in response to the deletion instruction.

[0058] For example, when the customer completes the power-off maintenance of communication unit A between 9:00 and 10:00, the added fault confirmation rule can be deleted from server 100 based on the customer terminal; or the maintenance personnel can be notified based on the scheduling terminal to delete the added fault confirmation rule from server 100 based on the scheduling terminal.

[0059] In this way, when the communication unit A is powered off between 9:00 and 10:00 in the future, the server 100 will determine that the monitored communication unit has a fault, further improving the accuracy of the fault determination.

[0060] That is to say, after the client actively triggers the abnormality of the communication unit in a certain period in the future, if the communication unit again has the same abnormality as the one that the client actively triggered in the same period, at this time, the abnormality of the communication unit is not triggered by the client, but the communication unit actually has a fault. In this way, since the added fault confirmation rule has been deleted, the server 100 will determine that the monitored communication unit has a fault, further improving the accuracy of fault determination.

[0061] In an optional embodiment, Figure 1 Based on the corresponding embodiments, Figure 5 As shown, the above S104 includes:

[0062] S501: When it is determined that a plurality of monitored communication units fail, the failure types of the plurality of communication units are identified.

[0063] S502: When the fault types of multiple communication units are the same, a fault maintenance work order is dispatched to a maintenance terminal associated with the fault type.

[0064] Exemplarily, when the fault types of multiple communication units are the same, the fault type may be, but is not limited to, a power outage in a computer room where the multiple communication units are located, a temperature in a computer room where the multiple communication units are located being greater than a set temperature threshold, or a communication link interruption in which the temperature in the computer room where the multiple communication units are located being greater than a set temperature threshold.

[0065] When the fault types of multiple communication units are the same, it means that the faults of the multiple communication units are caused by other reasons rather than the communication units themselves. In this way, the accuracy of work order dispatching can be improved by dispatching fault maintenance work orders to maintenance terminals associated with the fault types.

[0066] For example, when the temperature of the computer room where multiple communication units are located is greater than the set temperature threshold, a maintenance work order can be sent to the computer room air conditioning maintenance personnel. For another example, when the communication link of the computer room where multiple communication units are located is interrupted, a maintenance work order can be sent to the network maintenance engineer.

[0067] In another optional embodiment, Figure 5 As shown, the method provided in the embodiment of the present application may also include:

[0068] S503: When the fault types of the multiple communication units are different, a fault maintenance work order is respectively dispatched to a maintenance terminal associated with each communication unit.

[0069] When the fault types of multiple communication units are the same, it means that the communication unit itself has a fault. In this way, the server 100 dispatches a fault maintenance work order to the maintenance terminal associated with each communication unit, which can improve the accuracy of work order dispatch.

[0070] See also Figure 6 , an alarm information processing device 600 provided in an embodiment of the present application, it should be noted that the basic principle and technical effect of the alarm information processing device 600 provided in the embodiment of the present application are the same as those of the above embodiment. For the sake of brief description, for the parts not mentioned in the embodiment of the present application, reference can be made to the corresponding contents in the above embodiment. Among them, the alarm information processing device 600 provided in the embodiment of the present application includes an information receiving unit 601, a fault determination unit 602, and a work order dispatching unit 603, wherein,

[0071] The information receiving unit 601 is used to receive the alarm information from the monitoring device 200, wherein the alarm information carries the operating parameters of the monitored communication unit when an abnormal operation occurs.

[0072] The fault determination unit 602 is used to determine whether a monitored communication unit has a fault according to the operating parameters and a preset fault confirmation rule knowledge base.

[0073] The work order dispatching unit 603 is used to prohibit dispatching a fault maintenance work order to the maintenance terminal when it is determined that the monitored communication unit has not failed.

[0074] In an optional implementation manner, the information receiving unit 601 is used to receive a fault confirmation rule sent from a dispatch terminal or a client terminal. Figure 7As shown, the apparatus 600 provided in the embodiment of the present application further includes: an information adding unit 701, configured to add a fault confirmation rule to a fault confirmation rule knowledge base.

[0075] In an optional implementation manner, the information receiving unit 601 is used to receive a deletion instruction for the added fault confirmation rule from the dispatch terminal or the client terminal. Figure 7 As shown, the apparatus 600 provided in the present application further includes: an information deleting unit 702, configured to delete the added fault confirmation rule in response to a deletion instruction.

[0076] In an optional implementation, the work order dispatching unit 603 is further configured to dispatch a fault maintenance work order to the maintenance terminal when it is determined that a fault occurs in the monitored communication unit.

[0077] In an optional implementation, the device 600 provided in the embodiment of the present application also includes: a work order dispatching unit 603, which is used to identify the fault types of multiple communication units when it is determined that multiple monitored communication units have faults; when the fault types of multiple communication units are the same, a fault maintenance work order is dispatched to the maintenance terminal associated with the fault type.

[0078] Optionally, when the fault types of multiple communication units are the same, the fault types are power outage in the computer room where the multiple communication units are located, the temperature of the computer room where the multiple communication units are located is greater than a set temperature threshold, or the temperature of the computer room where the multiple communication units are located is greater than a set temperature threshold and the communication link is interrupted.

[0079] In addition, in an optional implementation, the work order dispatching unit 603 is further configured to dispatch a fault maintenance work order to a maintenance terminal associated with each communication unit when the fault types of the multiple communication units are different.

[0080] An embodiment of the present application further provides a computer-readable storage medium, which stores a computer program. When the computer program is executed by a processor, the computer executes the method provided in the above embodiment.

[0081] The embodiment of the present application also provides a server 100, including a memory, a processor, and a computer program stored in the memory and executable on the processor. When the processor executes the computer program, the server 100 executes the method provided in the above embodiment.

[0082] The embodiments of the present application also provide a computer program product, including a computer program. When the computer program is executed, the computer executes the method provided in the above embodiments.

[0083] Those skilled in the art can understand that all or part of the steps of implementing the above-mentioned method embodiments can be completed by hardware related to program instructions. The aforementioned program can be stored in a computer-readable storage medium. When the program is executed, the steps of the above-mentioned method embodiments are executed; and the aforementioned storage medium includes: ROM, RAM, disk or optical disk and other media that can store program codes.

[0084] Finally, it should be noted that the above embodiments are only used to illustrate the technical solutions of the present application, rather than to limit it. Although the present application has been described in detail with reference to the aforementioned embodiments, those skilled in the art should understand that they can still modify the technical solutions described in the aforementioned embodiments, or replace some or all of the technical features therein with equivalents. However, these modifications or replacements do not cause the essence of the corresponding technical solutions to deviate from the scope of the technical solutions of the embodiments of the present application.

Claims

1. A method for processing alarm information, characterized in that: The method comprises: The server receives the alarm information from the monitoring device, wherein the alarm information carries the operating parameters of the monitored communication unit when the operating abnormality occurs; The server determines whether the monitored communication unit fails according to the operating parameters and a preset fault confirmation rule knowledge base; the fault confirmation rules in the preset fault confirmation rule knowledge base include: when the monitored communication unit loses power or the communication link is interrupted during a first preset period of time, it is determined that the monitored communication unit fails; when the monitored communication unit loses power or the communication link is interrupted during a second preset period of time, it is determined that the monitored communication unit does not fail; When it is determined that the monitored communication unit has not failed, the server is prohibited from dispatching a fault maintenance work order to the maintenance terminal; When it is determined that the monitored plurality of communication units have failed, identifying the failure types of the plurality of communication units; When the fault types of multiple communication units are the same, a fault maintenance work order is dispatched to the maintenance terminal associated with the fault type; when the fault types of multiple communication units are the same, the fault type is that the computer room where the multiple communication units are located is powered off, the temperature of the computer room where the multiple communication units are located is greater than a set temperature threshold, or the temperature of the computer room where the multiple communication units are located is greater than a set temperature threshold. The communication link is interrupted; When the fault types of the plurality of communication units are different, a fault maintenance work order is respectively dispatched to a maintenance terminal associated with each of the communication units.

2. The method according to claim 1, characterized in that The method further comprises: The server receives a fault confirmation rule sent from a dispatch terminal or a client terminal; The server adds the fault confirmation rule to the fault confirmation rule knowledge base.

3. The method according to claim 2, characterized in that After the server adds the fault confirmation rule to the fault confirmation rule knowledge base, the method further includes: The server receives a deletion instruction for the added fault confirmation rule from the dispatch terminal or the client terminal; The server deletes the added fault confirmation rule in response to the deletion instruction.

4. A device for processing alarm information, characterized in that: The device comprises: An information receiving unit, used to receive alarm information from a monitoring device, wherein the alarm information carries operating parameters of the monitored communication unit when an abnormal operation occurs; A fault determination unit is used to determine whether the monitored communication unit has a fault according to the operating parameters and a preset fault confirmation rule knowledge base; the fault confirmation rules in the preset fault confirmation rule knowledge base include: when the monitored communication unit is powered off or the communication link is interrupted during a first preset period of time, it is determined that the monitored communication unit has a fault; when the monitored communication unit is powered off or the communication link is interrupted during a second preset period of time, it is determined that the monitored communication unit has not a fault; A work order dispatching unit is used to prohibit dispatching a fault maintenance work order to a maintenance terminal when it is determined that the monitored communication unit has not failed; to identify the fault types of the multiple communication units when it is determined that the multiple communication units being monitored have failed; when the fault types of the multiple communication units are the same, dispatching a fault maintenance work order to a maintenance terminal associated with the fault type; when the fault types of the multiple communication units are the same, the fault type is a power outage in the computer room where the multiple communication units are located, the temperature of the computer room where the multiple communication units are located is greater than a set temperature threshold, or the temperature of the computer room where the multiple communication units are located is greater than a set temperature threshold. The communication link is interrupted; when the fault types of the multiple communication units are different, a fault maintenance work order is dispatched to the maintenance terminal associated with each communication unit.

5. A server comprising a memory, a processor, and a computer program stored in the memory and executable on the processor, characterized in that: When the processor executes the computer program, the server is caused to perform the method according to any one of claims 1 to 3.

6. A computer-readable storage medium storing a computer program, characterized in that: When the computer program is executed by a processor, the computer is caused to perform the method according to any one of claims 1 to 3.

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