An intelligent traceability management method and system for e-commerce supply chain products

Abstract

The present invention discloses an intelligent traceability management method and system for e-commerce supply chain commodities, which relates to the field of data processing technology, including: establishing a supplier commodity supply platform; establishing an e-commerce commodity exhibition and sales platform; establishing an e-commerce commodity order planning platform; synchronously updating information in the e-commerce commodity exhibition and sales platform; customers feedback purchased commodity problems to the e-commerce commodity order planning platform; the supplier commodity supply platform generates a processing plan; judging whether the customer is satisfied with the processing plan; the supplier commodity supply platform authenticates the customer's authority; and obtains the supplier's standardized product unit and inventory unit information through an access token. By making the data of the supplier commodity supply platform, the e-commerce commodity exhibition and sales platform, and the e-commerce commodity order planning platform correspond, the consistency of the supplier's information and the information displayed by the e-commerce platform is guaranteed, the customer's use experience is improved, and the problems generated by the customer during the purchase can be solved immediately.

Description

Technical Field

[0001] The present invention relates to the field of data processing technology, and in particular to an intelligent traceability management method and system for commodities in an e-commerce supply chain. Background Art

[0002] E-commerce refers to an international business activity in which trading entities in different regions reach transactions through e-commerce platforms, conduct electronic payment settlements, and deliver goods through e-commerce logistics and remote warehousing to complete transactions.

[0003] When e-commerce companies conduct e-commerce transactions, the supplier's inventory and products are often out of sync with the products and inventory of the e-commerce platform. It is easy for a customer to make a purchase but the supplier is unable to ship the goods or the goods provided are inconsistent with the products on the e-commerce platform. At the same time, the products of the supplier and the e-commerce platform are not matched. As a result, when a product dispute arises, the e-commerce company needs to independently trace the product and coordinate and communicate between the customer and the supplier, resulting in insufficient service response speed, affecting the customer experience. Summary of the invention

[0004] In order to solve the above technical problems, an intelligent traceability management method for goods in the e-commerce supply chain is provided. This technical solution solves the problem raised in the above background technology that when e-commerce companies conduct e-commerce transactions, the inventory and products of suppliers are often not synchronized with the products and inventory of e-commerce platforms, which easily leads to situations where customers purchase but the suppliers are unable to ship or the goods provided are inconsistent with the products on the e-commerce platform. At the same time, the products of suppliers and e-commerce platforms are not corresponding, resulting in the need for e-commerce companies to independently trace the goods and coordinate and communicate between customers and suppliers when product disputes arise, resulting in insufficient service response speed and affecting customer experience.

[0005] In order to achieve the above purpose, the technical solution adopted by the present invention is:

[0006] An intelligent traceability management method for e-commerce supply chain commodities, comprising:

[0007] Establishing a supplier commodity supply platform, establishing an identity authentication protocol on the supplier commodity supply platform, wherein the identity authentication protocol is used to authenticate the authority of the customer, and the supplier commodity supply platform displays standardized product units and inventory units;

[0008] Establishing an e-commerce commodity exhibition and sales platform, providing a display interface in the e-commerce commodity exhibition and sales platform, through which customers can view commodity basic information, the commodity basic information including standardized on-sale product units and on-sale inventory units;

[0009] Establish an e-commerce product order planning platform;

[0010] Establish data mapping between the supplier product supply platform and the e-commerce product exhibition and sales platform;

[0011] When suppliers make changes to product inventory or product display information on the supplier product supply platform, the information is updated synchronously on the e-commerce product exhibition platform;

[0012] The customer reports a problem with the purchased product to the e-commerce product order planning platform, and the problem with the purchased product includes a description of the problem and an actual picture of the problem product;

[0013] The e-commerce company forwards the purchased product problem to the supplier's product supply platform through the e-commerce product order planning platform, and the supplier's product supply platform generates a solution;

[0014] Determine whether the customer is satisfied with the solution. If yes, process the problem according to the solution. If no, the customer logs in to the e-commerce commodity exhibition and sales platform and connects to the supplier's commodity supply platform through the e-commerce commodity exhibition and sales platform.

[0015] The supplier's commodity supply platform authenticates the customer's authority. If the customer passes the authority authentication, the supplier will provide the customer with an application programming interface and an access token. The customer uses the access token to access the supplier's commodity supply platform's data through the application programming interface. If not, the customer will be denied access to the supplier's commodity supply platform's data.

[0016] Use the API provided by the supplier's commodity supply platform to obtain the supplier's standardized product unit and stock keeping unit information through the access token;

[0017] The data transmission between the e-commerce product order planning platform, the supplier product supply platform and the e-commerce product exhibition and sales platform is encrypted using HTTPS;

[0018] Generate a customer access log for the customer's access to the supplier's product supply platform via the e-commerce product exhibition platform;

[0019] Access to the product supply platform of e-commerce company suppliers generates e-commerce access logs.

[0020] Preferably, the establishment of the supplier commodity supply platform includes the following steps:

[0021] The standardized product units and inventory units of the supplier are obtained, the standardized product units and inventory units are stored and aggregated, and a supplier commodity supply platform is obtained.

[0022] Preferably, the establishment of an identity authentication protocol on the supplier commodity supply platform includes the following steps:

[0023] Determine the type of object for authorization authentication. If the object type is an e-commerce company, the authentication is passed directly.

[0024] If the object type is a customer, the purchased product question submitted by the customer is obtained, and image recognition is performed on the actual picture of the problem product in the purchased product question to determine whether the actual picture of the problem product is the product purchased by the customer. If not, the verification fails;

[0025] If so, a neural network model is used to extract keywords from the problem description in the purchased product question, and to determine whether the keywords match the actual picture of the problem product. If so, the verification passes, otherwise, the verification fails.

[0026] Preferably, the establishment of an e-commerce commodity exhibition and sales platform comprises the following steps:

[0027] The standardized on-sale product units and on-sale inventory units sold by the e-commerce company are obtained, and the standardized on-sale product units and on-sale inventory units are stored and aggregated to obtain an e-commerce commodity exhibition and sales platform.

[0028] Preferably, the establishment of an e-commerce product order planning platform includes the following steps:

[0029] Obtain the order status of customers on the e-commerce commodity exhibition and sales platform in real time, summarize the purchase orders confirmed and paid by customers, and obtain the e-commerce commodity order planning platform;

[0030] Match the purchase orders confirmed by the customer with the standardized product units on sale one by one.

[0031] Preferably, the establishment of data mapping between the supplier commodity supply platform and the e-commerce commodity exhibition and sales platform comprises the following steps:

[0032] Obtain information on standardized product units and inventory units from the supplier's commodity supply platform, and obtain standardized on-sale product units and on-sale inventory units from the e-commerce commodity exhibition and sales platform;

[0033] Perform image recognition on standardized product units on the supplier's commodity supply platform and on the e-commerce commodity exhibition platform, and map and match standardized product units and standardized product units on sale that represent the same commodity;

[0034] Map and match the inventory units on sale corresponding to the standardized product units on sale with the inventory unit information corresponding to the standardized product units.

[0035] Preferably, the synchronous updating of information in the e-commerce commodity exhibition and sales platform comprises the following steps:

[0036] Perform image recognition on the standardized product unit on sale on the e-commerce commodity exhibition platform, and perform graphic recognition on the standardized product unit corresponding to the standardized product unit on sale on the supplier commodity supply platform to determine whether the two are the same commodity. If so, no processing is performed; if not, the image of the standardized product unit is replaced and updated in the standardized product unit on sale;

[0037] Obtain the inventory unit of the standardized product unit corresponding to the standardized product unit on sale on the supplier's commodity supply platform, and determine whether the on-sale inventory unit of the standardized product unit on sale is consistent with the inventory unit of the standardized product unit. If so, do not do anything; if not, use the inventory unit of the standardized product unit to replace and update the on-sale inventory unit of the standardized product unit on sale.

[0038] Preferably, the supplier commodity supply platform generates a processing solution including the following steps:

[0039] Use a neural network model to extract keywords from purchased product problems, determine the severity of the problem, and classify product problems into three levels according to their severity;

[0040] For first-level product problems, use the product remote repair solution;

[0041] For secondary product issues, use payment compensation, the payment amount does not exceed a preset percentage of the value of the purchased goods;

[0042] For the third-level commodity problem, obtain the standardized product unit corresponding to the purchased commodity problem on the supplier's commodity supply platform, use the standardized product unit to re-form the order on the e-commerce commodity order planning platform, and send it to the customer.

[0043] Preferably, the supplier commodity supply platform performs authorization authentication on the customer including the following steps:

[0044] Use the identity authentication protocol to determine whether the client has passed the authentication. If so, the client has passed the authorization authentication. If not, the client has not passed the authorization authentication.

[0045] An e-commerce supply chain commodity intelligent traceability management system, used to implement the above-mentioned e-commerce supply chain commodity intelligent traceability management method, comprising:

[0046] A platform establishment module, wherein the platform establishment module establishes a supplier commodity supply platform, an e-commerce commodity exhibition and sales platform, and an e-commerce commodity order planning platform;

[0047] A data mapping module, wherein the data mapping module establishes data mapping between the supplier commodity supply platform and the e-commerce commodity exhibition and sales platform;

[0048] An information synchronization module, which synchronizes and updates information in the e-commerce commodity exhibition and sales platform;

[0049] A problem acquisition module, wherein the problem acquisition module acquires purchased product problems reported by customers to the e-commerce product order planning platform;

[0050] A problem processing module, wherein the problem processing module controls the supplier commodity supply platform to generate a processing solution;

[0051] A judgment module, wherein the judgment module judges whether the customer is satisfied with the processing solution;

[0052] An authority authentication module, which controls the supplier commodity supply platform to authenticate the customer's authority;

[0053] An encryption module, which uses HTTPS to encrypt data transmission between the e-commerce product order planning platform, the supplier product supply platform and the e-commerce product exhibition and sales platform;

[0054] An access record module generates a customer access log and an e-commerce access log.

[0055] Compared with the prior art, the present invention has the following beneficial effects:

[0056] By matching the data of the supplier's product supply platform, the e-commerce product exhibition and sales platform, and the e-commerce product order planning platform, the basic product information of the e-commerce product exhibition and sales platform can be updated autonomously according to the standardized product units and inventory units of the supplier's product supply platform, thereby ensuring the consistency of the supplier's information with the information displayed on the e-commerce platform, thereby ensuring that when customers place an order, they purchase the products they need, and at the same time, the supplier will not be out of stock. In addition, when problems arise when customers purchase goods, the problem can be automatically traced back to the supplier for feedback. When negotiation is insufficient, the customer can directly connect with the supplier. Before the customer connects with the supplier, the customer's identity is verified to determine whether there is indeed a problem, to prevent the customer from maliciously disturbing the supplier. The above-mentioned intelligent traceability management can improve the customer's usage experience and solve problems that customers encounter when purchasing. BRIEF DESCRIPTION OF THE DRAWINGS

[0057] Figure 1 A schematic diagram of the process of the intelligent traceability management method for e-commerce supply chain commodities of the present invention;

[0058] Figure 2 A schematic diagram of a process for establishing an identity authentication protocol on a supplier commodity supply platform of the present invention;

[0059] Figure 3 A schematic diagram of the process of establishing an e-commerce product order planning platform of the present invention;

[0060] Figure 4 A schematic diagram of a data mapping process between a supplier commodity supply platform and an e-commerce commodity exhibition and sales platform according to the present invention;

[0061] Figure 5 A schematic diagram of a process of synchronously updating information in an e-commerce commodity exhibition and sales platform of the present invention;

[0062] Figure 6 A schematic diagram of a process flow for generating a processing solution for the supplier commodity supply platform of the present invention;

[0063] Figure 7 This is a schematic diagram of the process of the supplier commodity supply platform of the present invention performing authority authentication on customers. DETAILED DESCRIPTION

[0064] The following description is used to disclose the present invention so that those skilled in the art can implement the present invention. The preferred embodiments described below are only examples, and those skilled in the art may think of other obvious variations.

[0065] Reference Figure 1 As shown, an intelligent traceability management method for e-commerce supply chain commodities includes:

[0066] Establishing a supplier commodity supply platform, establishing an identity authentication protocol on the supplier commodity supply platform, wherein the identity authentication protocol is used to authenticate the authority of the customer, and the supplier commodity supply platform displays standardized product units and inventory units;

[0067] Establishing an e-commerce commodity exhibition and sales platform, providing a display interface in the e-commerce commodity exhibition and sales platform, through which customers can view commodity basic information, the commodity basic information including standardized on-sale product units and on-sale inventory units;

[0068] Establish an e-commerce product order planning platform;

[0069] Establish data mapping between the supplier product supply platform and the e-commerce product exhibition and sales platform;

[0070] When suppliers make changes to product inventory or product display information on the supplier product supply platform, the information is updated synchronously on the e-commerce product exhibition platform;

[0071] The customer reports a problem with the purchased product to the e-commerce product order planning platform, and the problem with the purchased product includes a description of the problem and an actual picture of the problem product;

[0072] The e-commerce company forwards the purchased product problem to the supplier's product supply platform through the e-commerce product order planning platform, and the supplier's product supply platform generates a solution;

[0073] Determine whether the customer is satisfied with the solution. If yes, process the problem according to the solution. If no, the customer logs in to the e-commerce commodity exhibition and sales platform and connects to the supplier's commodity supply platform through the e-commerce commodity exhibition and sales platform.

[0074] The supplier's commodity supply platform authenticates the customer's authority. If the customer passes the authority authentication, the supplier will provide the customer with an application programming interface and an access token. The customer uses the access token to access the supplier's commodity supply platform's data through the application programming interface. If not, the customer will be denied access to the supplier's commodity supply platform's data.

[0075] Use the API provided by the supplier's commodity supply platform to obtain the supplier's standardized product unit and stock keeping unit information through the access token;

[0076] The data transmission between the e-commerce product order planning platform, the supplier product supply platform and the e-commerce product exhibition and sales platform is encrypted using HTTPS;

[0077] Generate a customer access log for a customer's access to a supplier's product supply platform via an e-commerce product exhibition platform;

[0078] Access to the product supply platform of e-commerce company suppliers generates e-commerce access logs.

[0079] Establishing a supplier commodity supply platform includes the following steps:

[0080] The standardized product units and inventory units of the supplier are obtained, the standardized product units and inventory units are stored and aggregated, and a supplier commodity supply platform is obtained.

[0081] Reference Figure 2 As shown, establishing an identity authentication protocol on the supplier commodity supply platform includes the following steps:

[0082] Determine the type of object for authorization authentication. If the object type is an e-commerce company, the authentication is passed directly.

[0083] If the object type is a customer, the purchased product question submitted by the customer is obtained, and image recognition is performed on the actual picture of the problem product in the purchased product question to determine whether the actual picture of the problem product is the product purchased by the customer. If not, the verification fails;

[0084] If yes, the neural network model is used to extract keywords from the description of the purchased product question and determine whether the keywords match the actual picture of the product in question. If yes, the verification is successful, otherwise, the verification fails.

[0085] The purpose of the identity verification protocol is to exclude customers who do not provide normal feedback. If such customers are not differentiated, there will be customers whose original problems have not been properly resolved who will maliciously harass the supplier, interfere with the supplier's normal services, and take up the opportunity for existing customers to provide normal feedback.

[0086] The establishment of an e-commerce commodity exhibition and sales platform includes the following steps:

[0087] The standardized on-sale product units and on-sale inventory units sold by the e-commerce company are obtained, and the standardized on-sale product units and on-sale inventory units are stored and aggregated to obtain an e-commerce commodity exhibition and sales platform.

[0088] Reference Figure 3 As shown, establishing an e-commerce product order planning platform includes the following steps:

[0089] Obtain the order status of customers on the e-commerce commodity exhibition and sales platform in real time, summarize the purchase orders confirmed and paid by customers, and obtain the e-commerce commodity order planning platform;

[0090] Match the purchase orders confirmed by the customer with the standardized product units on sale one by one.

[0091] Reference Figure 4 As shown, establishing data mapping between the supplier commodity supply platform and the e-commerce commodity exhibition and sales platform includes the following steps:

[0092] Obtain information on standardized product units and inventory units from the supplier's commodity supply platform, and obtain standardized on-sale product units and on-sale inventory units from the e-commerce commodity exhibition and sales platform;

[0093] Perform image recognition on standardized product units on the supplier's commodity supply platform and on the e-commerce commodity exhibition platform, and map and match standardized product units and standardized product units on sale that represent the same commodity;

[0094] Map and match the inventory units on sale corresponding to the standardized product units on sale with the inventory units information corresponding to the standardized product units;

[0095] By establishing data mapping between the supplier's commodity supply platform and the e-commerce commodity exhibition and sales platform, it is possible to achieve independent traceability of the commodities displayed on the e-commerce commodity exhibition and sales platform, and then based on the traceability results, the information of the commodities displayed on the e-commerce commodity exhibition and sales platform can be updated in real time, thereby ensuring the consistency of the information between the supplier's commodity supply platform and the e-commerce commodity exhibition and sales platform, and avoiding the situation where the commodities on the supplier's commodity supply platform change while the information on the e-commerce commodity exhibition and sales platform is not updated, resulting in the customer purchasing the commodity, but the commodity sent by the supplier's commodity supply platform is not what the customer needs. In addition, it also avoids the situation where the e-commerce commodity exhibition and sales platform shows that there is inventory, but the supplier is unable to provide the goods after the customer purchases.

[0096] Reference Figure 5 As shown, synchronously updating information in the e-commerce commodity exhibition and sales platform includes the following steps:

[0097] Perform image recognition on the standardized product unit on sale on the e-commerce commodity exhibition platform, and perform graphic recognition on the standardized product unit corresponding to the standardized product unit on sale on the supplier commodity supply platform to determine whether the two are the same commodity. If so, no processing is performed; if not, the image of the standardized product unit is replaced and updated in the standardized product unit on sale;

[0098] Obtain the inventory unit of the standardized product unit corresponding to the standardized product unit on sale on the supplier's commodity supply platform, and determine whether the on-sale inventory unit of the standardized product unit on sale is consistent with the inventory unit of the standardized product unit. If so, do not do anything; if not, use the inventory unit of the standardized product unit to replace and update the on-sale inventory unit of the standardized product unit on sale.

[0099] Reference Figure 6 As shown, the supplier commodity supply platform generates a processing solution including the following steps:

[0100] Use a neural network model to extract keywords from purchased product problems, determine the severity of the problem, and classify product problems into three levels according to their severity;

[0101] For first-level product problems, use the product remote repair solution;

[0102] For secondary product issues, use payment compensation, the payment amount does not exceed a preset percentage of the value of the purchased goods;

[0103] For the third-level commodity problem, obtain the standardized product unit corresponding to the purchased commodity problem on the supplier's commodity supply platform, use the standardized product unit to re-form the order on the e-commerce commodity order planning platform, and send it to the customer;

[0104] The purpose of the supplier product supply platform to generate processing solutions is to classify product problems and then independently generate solutions, which will be forwarded to customers by the e-commerce company, thereby ensuring the processing speed.

[0105] Reference Figure 7 As shown, the supplier commodity supply platform authenticates the customer's authority including the following steps:

[0106] Use the identity authentication protocol to determine whether the customer has passed the authentication. If so, the customer has passed the authorization authentication. If not, the customer has not passed the authorization authentication.

[0107] When the customer is not satisfied with the solution, the customer will negotiate directly with the supplier. However, in order to avoid malicious harassment from the customer, the customer's problem will be authenticated. If the authenticated customer's problem is an actual and reasonable problem, the customer will be allowed to obtain access to the supplier's product supply platform data to complete the negotiation and communication.

[0108] An e-commerce supply chain commodity intelligent traceability management system, used to implement the above-mentioned e-commerce supply chain commodity intelligent traceability management method, comprising:

[0109] A platform establishment module, wherein the platform establishment module establishes a supplier commodity supply platform, an e-commerce commodity exhibition and sales platform, and an e-commerce commodity order planning platform;

[0110] A data mapping module, wherein the data mapping module establishes data mapping between the supplier commodity supply platform and the e-commerce commodity exhibition and sales platform;

[0111] An information synchronization module, which synchronizes and updates information in the e-commerce commodity exhibition and sales platform;

[0112] A problem acquisition module, wherein the problem acquisition module acquires purchased product problems reported by customers to the e-commerce product order planning platform;

[0113] A problem processing module, wherein the problem processing module controls the supplier commodity supply platform to generate a processing solution;

[0114] A judgment module, wherein the judgment module judges whether the customer is satisfied with the processing solution;

[0115] An authority authentication module, which controls the supplier commodity supply platform to authenticate the customer's authority;

[0116] An encryption module, which uses HTTPS to encrypt data transmission between the e-commerce product order planning platform, the supplier product supply platform and the e-commerce product exhibition and sales platform;

[0117] An access record module generates a customer access log and an e-commerce access log.

[0118] The working process of the above-mentioned e-commerce supply chain commodity intelligent traceability management system is as follows:

[0119] Step 1: The platform establishment module establishes a supplier commodity supply platform, establishes an identity authentication protocol on the supplier commodity supply platform, and the identity authentication protocol is used to authenticate the authority of the customer. The supplier commodity supply platform displays standardized product units and inventory units;

[0120] Step 2: The platform establishment module establishes an e-commerce commodity exhibition and sales platform, and provides a display interface in the e-commerce commodity exhibition and sales platform. Customers view commodity basic information through the display interface, and the commodity basic information includes standardized product units on sale and inventory units on sale;

[0121] Step 3: Platform establishment module establishes an e-commerce product order planning platform;

[0122] Step 4: The data mapping module establishes data mapping between the supplier product supply platform and the e-commerce product exhibition and sales platform;

[0123] Step 5: When the supplier changes the product inventory or product display information on the supplier product supply platform, the information synchronization module synchronously updates the information on the e-commerce product exhibition platform;

[0124] Step 6: The problem acquisition module acquires the purchased product problem reported by the customer to the e-commerce product order planning platform, wherein the purchased product problem includes a description of the problem and an actual picture of the problem product;

[0125] Step 7: The e-commerce company forwards the purchased product problem to the supplier's product supply platform through the e-commerce product order planning platform, and the problem processing module controls the supplier's product supply platform to generate a processing solution;

[0126] Step 8: The judgment module judges whether the customer is satisfied with the processing solution. If so, the processing solution is followed. If not, the customer logs in to the e-commerce commodity exhibition and sales platform and connects to the supplier's commodity supply platform via the e-commerce commodity exhibition and sales platform.

[0127] Step 9: The authority authentication module controls the supplier commodity supply platform to authenticate the customer. If the customer passes the authority authentication, the application programming interface and access token are provided to the customer. The customer uses the access token to access the data of the supplier commodity supply platform through the application programming interface. If not, the customer is denied access to the data of the supplier commodity supply platform.

[0128] Step 10: Use the application programming interface provided by the supplier's commodity supply platform to obtain the supplier's standardized product unit and inventory unit information through the access token;

[0129] Step 11: The encryption module uses HTTPS to encrypt the data transmission between the e-commerce product order planning platform, the supplier product supply platform and the e-commerce product exhibition platform;

[0130] Step 12: The access record module generates a customer access log for the customer's access to the supplier's product supply platform via the e-commerce product exhibition platform;

[0131] Step 13: The access record module records the access to the e-commerce company's supplier product supply platform and generates an e-commerce access log.

[0132] Furthermore, the present solution also proposes a storage medium on which a computer-readable program is stored, and when the computer-readable program is called, the above-mentioned intelligent traceability management method for e-commerce supply chain products is executed.

[0133] It is understandable that the storage medium may be a magnetic medium, such as a floppy disk, a hard disk, or a magnetic tape; an optical medium, such as a DVD; or a semiconductor medium, such as a solid state drive (SSD).

[0134] To sum up, the advantages of the present invention are: by matching the data of the supplier's commodity supply platform, the e-commerce commodity exhibition and sales platform and the e-commerce commodity order planning platform, the basic commodity data information of the e-commerce commodity exhibition and sales platform can be updated autonomously according to the standardized product units and inventory units of the supplier's commodity supply platform, thereby ensuring the consistency of the supplier's information with the information displayed on the e-commerce platform, thereby ensuring that when customers place an order, they purchase the products they need, and at the same time, the supplier will not be out of stock. In addition, when problems arise when customers purchase goods, the problem can be automatically traced back to the supplier for feedback. When the negotiation is insufficient, the customer can directly connect with the supplier. Before the customer connects with the supplier, the customer's identity is verified to determine whether there is indeed a problem, so as to prevent the customer from maliciously disturbing the supplier. The above-mentioned intelligent traceability management can improve the customer's usage experience and solve the problems that customers encounter when purchasing.

[0135] The above shows and describes the basic principles, main features and advantages of the present invention. Those skilled in the art should understand that the present invention is not limited to the above embodiments. The above embodiments and descriptions only describe the principles of the present invention. The present invention may be subject to various changes and improvements without departing from the spirit and scope of the present invention. These changes and improvements fall within the scope of the present invention. The scope of protection claimed by the present invention is defined by the attached claims and their equivalents.

Claims

1. An intelligent traceability management method for e-commerce supply chain commodities, characterized in that: include: Establish a supplier commodity supply platform, establish an identity authentication protocol on the supplier commodity supply platform, the identity authentication protocol is used to authenticate the authority of customers, and the supplier commodity supply platform displays standardized product units and inventory units; establish an e-commerce commodity exhibition and sales platform, provide a display interface in the e-commerce commodity exhibition and sales platform, and customers view commodity basic information through the display interface. The commodity basic information includes standardized product units on sale and inventory units on sale; establish an e-commerce commodity order planning platform; establish data mapping between the supplier commodity supply platform and the e-commerce commodity exhibition and sales platform; when suppliers make changes to commodity inventory or commodity display information on the supplier commodity supply platform When the information is updated, the information is updated synchronously in the e-commerce commodity exhibition and sales platform; the customer feedbacks the purchased commodity problem to the e-commerce commodity order planning platform, and the purchased commodity problem includes a description of the problem and an actual picture of the problematic commodity; the e-commerce company forwards the purchased commodity problem to the supplier commodity supply platform through the e-commerce commodity order planning platform, and the supplier commodity supply platform generates a processing plan; it is determined whether the customer is satisfied with the processing plan, if so, it is processed according to the processing plan, if not, the customer logs in to the e-commerce commodity exhibition and sales platform and connects to the supplier commodity supply platform through the e-commerce commodity exhibition and sales platform; the supplier commodity supply platform authenticates the customer's authority, if the customer passes the authority authentication, the application programming interface and access token are provided to the customer, and the customer uses the access token to access the supplier commodity supply platform's data through the application programming interface, if not, the customer is denied access to the supplier commodity supply platform's data; the application programming interface provided by the supplier commodity supply platform is used to obtain the supplier's standardized product unit and inventory unit information through the access token; the data transmission between the e-commerce commodity order planning platform, the supplier commodity supply platform and the e-commerce commodity exhibition and sales platform is encrypted using HTTPS; for the customer's access to the supplier commodity supply platform via the e-commerce commodity exhibition and sales platform, a customer access log is generated; The access to the supply platform generates an e-commerce access log; the establishment of an identity authentication protocol on the supplier's commodity supply platform includes the following steps: determining the type of object for authority authentication, if the object type is an e-commerce company, directly passing the verification; if the object type is a customer, obtaining the purchased commodity question submitted by the customer, performing image recognition on the actual picture of the problem commodity in the purchased commodity question, and determining whether the actual picture of the problem commodity is the commodity purchased by the customer, if not, the verification fails; if so, using a neural network model to extract keywords from the problem description in the purchased commodity question, and determining whether the keywords match the actual picture of the problem commodity, if so, the verification passes, if not, the verification fails; The processing solution generated by the supplier's commodity supply platform includes the following steps: using a neural network model to extract keywords for purchased commodity problems, determining the severity of the problems, and classifying the commodity problems into three levels according to the severity; for level one commodity problems, using a commodity remote repair solution; for level two commodity problems, using payment compensation, with the payment amount not exceeding a preset proportion of the value of the purchased commodity; for level three commodity problems, obtaining the standardized product unit corresponding to the purchased commodity problem on the supplier's commodity supply platform, using the standardized product unit to reformulate the order on the e-commerce commodity order planning platform, and sending it to the customer.

2. According to claim 1, an e-commerce supply chain commodity intelligent traceability management method is characterized in that: The establishment of the supplier commodity supply platform includes the following steps: obtaining the supplier's standardized product units and inventory units, storing and aggregating the standardized product units and inventory units, and obtaining the supplier commodity supply platform.

3. The method for intelligent tracing management of e-commerce supply chain commodities according to claim 2 is characterized in that: The establishment of the e-commerce commodity exhibition and sales platform includes the following steps: obtaining standardized on-sale product units and on-sale inventory units sold by the e-commerce company, storing and aggregating the standardized on-sale product units and on-sale inventory units, and obtaining the e-commerce commodity exhibition and sales platform.

4. The method for intelligent tracing management of e-commerce supply chain commodities according to claim 3 is characterized in that: The establishment of the e-commerce commodity order planning platform includes the following steps: obtaining the customer's order status on the e-commerce commodity exhibition platform in real time, aggregating the purchase orders confirmed and paid by the customer to obtain the e-commerce commodity order planning platform; and matching the purchase orders confirmed and paid by the customer with the standardized product units on sale one by one.

5. The method for intelligent tracing management of e-commerce supply chain commodities according to claim 4 is characterized in that: The data mapping between the supplier commodity supply platform and the e-commerce commodity exhibition and sales platform includes the following steps: obtaining the standardized product units and inventory unit information of the supplier commodity supply platform, obtaining the standardized on-sale product units and on-sale inventory units of the e-commerce commodity exhibition and sales platform; performing image recognition on the standardized product units on the supplier commodity supply platform, performing image recognition on the standardized on-sale product units on the e-commerce commodity exhibition and sales platform, mapping and pairing the standardized product units and the standardized on-sale product units representing the same commodity; mapping and pairing the on-sale inventory units corresponding to the standardized on-sale product units with the inventory unit information corresponding to the standardized product units.

6. The method for intelligent tracing management of e-commerce supply chain commodities according to claim 5 is characterized in that: The synchronous updating of information in the e-commerce commodity exhibition and sales platform comprises the following steps: Perform image recognition on the standardized product unit on sale on the e-commerce commodity exhibition platform, and perform graphic recognition on the standardized product unit corresponding to the standardized product unit on sale on the supplier commodity supply platform to determine whether the two are the same commodity. If so, no processing is performed; if not, the image of the standardized product unit is replaced and updated in the standardized product unit on sale; Obtain the inventory unit of the standardized product unit corresponding to the standardized product unit on sale on the supplier's commodity supply platform, and determine whether the on-sale inventory unit of the standardized product unit on sale is consistent with the inventory unit of the standardized product unit. If so, do not do anything; if not, use the inventory unit of the standardized product unit to replace and update the on-sale inventory unit of the standardized product unit on sale.

7. The method for intelligent tracing management of goods in an e-commerce supply chain according to claim 6 is characterized in that: The supplier commodity supply platform performs authorization authentication on the customer including the following steps: using the identity authentication protocol to determine whether the customer has passed the authentication, if so, the customer has passed the authorization authentication, if not, the customer has not passed the authorization authentication.

8. An e-commerce supply chain commodity intelligent traceability management system, used to implement an e-commerce supply chain commodity intelligent traceability management method as claimed in any one of claims 1 to 7, characterized in that: include: A platform establishment module, wherein the platform establishment module establishes a supplier commodity supply platform, an e-commerce commodity exhibition and sales platform, and an e-commerce commodity order planning platform; A data mapping module, wherein the data mapping module establishes data mapping between the supplier commodity supply platform and the e-commerce commodity exhibition and sales platform; An information synchronization module, which synchronizes and updates information in the e-commerce commodity exhibition and sales platform; a problem acquisition module, which acquires problems with purchased commodities reported by customers to the e-commerce commodity order planning platform; A problem handling module, which controls the supplier commodity supply platform to generate a solution; a judgment module, which judges whether the customer is satisfied with the solution; An authorization authentication module, which controls the supplier commodity supply platform to perform authorization authentication on customers; an encryption module, which uses HTTPS encryption to encrypt data transmission between the e-commerce commodity order planning platform, the supplier commodity supply platform and the e-commerce commodity exhibition platform; an access record module, which generates a customer access log and an e-commerce access log.

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