A spare parts inventory management method and system

Abstract

The present application relates to the technical field of warehouse management, and in particular to a spare parts inventory management method and system, which includes: receiving service events sent actively or passively and generating work order assignments; generating spare parts outbound tasks according to the work orders to select corresponding spare parts for outbound delivery from public or personal warehouses; generating spare parts inbound tasks according to the work orders to select corresponding spare parts for inbound delivery from public and personal warehouses; obtaining transfer requests, and generating spare parts inbound tasks to select corresponding spare parts for inbound delivery from transit warehouses; generating management logs containing outbound labels and / or inbound labels based on spare parts actions, and recording the footprint information of the spare parts according to the management logs and adding corresponding transfer marks to the footprint information, and the management logs also include action types generated based on the outbound location and / or inbound location combined with the footprint information. The present application has the effect of reducing management loopholes when there are public and personal multi-warehouse management.

Description

Technical Field

[0001] The present application relates to the technical field of warehouse management, and in particular to a spare parts inventory management method and system. Background Art

[0002] At present, after-sales service after the sale of goods is particularly important. Some equipment and machines often require certain after-sales services, such as repairs, replacement of parts, maintenance, etc. When providing after-sales services, spare parts management for equipment and machines is an important part.

[0003] Many manufacturers have multiple offices or after-sales points in each region, each of which has a small spare parts warehouse managed by the local service center. When there is a corresponding after-sales work order, the after-sales staff needs to take the required spare parts out of the spare parts warehouse and go to the after-sales location.

[0004] In order to solve the problems of unclear accounts and lack of vouchers in spare parts warehouses, many manufacturers have introduced inventory management systems in current technology to coordinate the in-and-out information and inventory information of their spare parts warehouses. However, the current technology has the following problems:

[0005] When spare parts are shipped from the spare parts warehouse to the personal account of the after-sales engineer, it is often the case that some spare parts are not used up or the returned old parts are not put into the spare parts warehouse in time. Sometimes, the after-sales engineer who is away from the spare parts warehouse is far away and borrows the missing spare parts from other nearby after-sales engineers in order to save time. At this time, there will be management loopholes, and the information of the entire process of spare parts shipment and storage cannot guarantee a complete closed loop. Summary of the invention

[0006] In order to reduce management loopholes when there is public and personal multi-warehouse management, the present application provides a spare parts inventory management method and system.

[0007] In the first aspect, the present application provides a spare parts inventory management method, which adopts the following technical solution:

[0008] A spare parts inventory management method is applied to a spare parts library, wherein the spare parts library includes a public library corresponding to an office, a personal library corresponding to an individual, and a transit library, and comprises the following steps:

[0009] Receive active or passive service events, generate work orders based on the service events, and assign them;

[0010] Generate a spare parts outbound task according to the content of the work order to select corresponding spare parts for outbound delivery, wherein the spare parts outbound task contains an outbound delivery tag and an outbound delivery selected target, and the outbound delivery location includes the public library and the personal library;

[0011] Obtaining a storage request according to the content of the work order, and generating a spare parts storage task based on the content of the storage request to select the corresponding spare parts for storage, wherein the spare parts storage task contains a storage tag and a storage selection target, and the storage location includes the public library and the personal library;

[0012] Obtaining a transfer request, and generating a spare parts transfer task based on the content of the transfer request to select the corresponding spare parts for transfer, wherein the spare parts transfer task contains a transfer mark and a transfer selection target, the transfer location is the transfer warehouse, and the spare parts transfer is characterized by assisting transfer in the transfer warehouse when the spare parts do not meet the direct entry and exit conditions;

[0013] A management log including the outbound label and / or the inbound label is generated based on the action of the spare parts, and the footprint information of the spare parts is recorded according to the management log and a corresponding transit mark is added to the footprint information. The management log also includes an action type generated based on the outbound location and / or inbound location combination combined with the footprint information.

[0014] In some embodiments, receiving a service event sent actively or passively includes the following steps:

[0015] If an actively issued after-sales request is obtained, it is defined as obtaining the service event actively issued;

[0016] If the refund information is obtained, it is defined as obtaining the service event that is actively issued;

[0017] If abnormal information corresponding to the IoT data of the device is obtained, it is defined as obtaining the service event sent passively;

[0018] If the preset intelligent inspection plan is triggered, it is defined as obtaining the service event that is passively sent.

[0019] In some of the embodiments, selecting corresponding spare parts for delivery according to the spare parts delivery task includes the following steps:

[0020] Determine whether the selected target for outbound delivery exists;

[0021] If it does not exist, the outbound location defaults to the public library;

[0022] If so, the public library or the personal library is selected as the location for outbound storage based on the outbound storage selection target.

[0023] In some of the embodiments, selecting corresponding spare parts for storage according to the spare parts storage task includes the following steps:

[0024] Obtaining the footprint information of the spare part, and determining whether the outbound label exists;

[0025] If it does not exist, the storage location is the personal library;

[0026] If so, the public library or the personal library is selected as the location for storage based on the storage selection target.

[0027] In some embodiments, generating a spare part transfer task based on the content of the transfer request to select corresponding spare parts for transfer includes the following steps:

[0028] Based on the transfer request, an initiator, a client and a receiver are selected, wherein the initiator is represented as the party where the spare part is currently located, the client is represented as the party entrusted by the initiator or the receiver to transfer the spare part, the client is the individual, and the receiver is represented as the party to which the spare part needs to arrive;

[0029] Determine the object of the initiator;

[0030] If the initiator is the office, the initiator transfers the spare parts from the public library to the transit library of the entrusting party, and the recipient transfers the spare parts from the transit library of the entrusting party to the personal library;

[0031] If the initiator is the individual, the initiator transfers the spare parts from the personal library to the transit library of the entrusting party, and the recipient transfers the spare parts from the transit library of the entrusting party to the corresponding personal library or the public library;

[0032] The entrusting party is folded and the inbound and outbound inventory footprints between the initiating party and the receiving party are generated.

[0033] In some of the embodiments, generating a spare parts transfer task based on the content of the transfer request to select corresponding spare parts for transfer also includes the following steps:

[0034] When the spare parts are transferred into the transit warehouse, a timing instruction is attached, and the timing instruction is waited for to be triggered;

[0035] When the timing instruction is triggered, the spare parts in the transfer warehouse are transferred to the personal warehouse corresponding to the client and the spare parts transfer task is eliminated.

[0036] In some embodiments, generating a management log including the outbound label and / or the inbound label based on the action of the spare part, and recording the footprint information of the spare part according to the management log and adding a corresponding transfer mark to the footprint information includes the following steps:

[0037] Obtain each action node in the management log, and determine the label content corresponding to the first initial node, where the action node represents a node corresponding to an action of a spare part being shipped out or received;

[0038] When the initial node is the outbound label, and the end node at the end is consumption, the consumption object information is recorded, and the footprint information represents a complete outbound after-sales chain;

[0039] When the initial node is the warehousing tag, the end node is the warehousing tag and the warehousing location is the public warehouse, the footprint information is characterized as a complete warehousing after-sales chain;

[0040] If the spare parts transfer task exists, the transfer mark is added to the action node corresponding to the initiator of the spare parts transfer task.

[0041] In some of the embodiments, when there is the spare parts outbound task, the spare parts inbound task or the spare parts transfer task, the following steps are also included:

[0042] When the location for outbound or inbound storage is the public warehouse, the administrator queries the corresponding spare parts based on the authority to handle the inbound and outbound storage, and checks the updated management log;

[0043] When the location for outbound or inbound storage is the personal library, the administrator will add the authority to the individual corresponding to the corresponding personal library at a regular time, and wait for the individual to complete the inbound or outbound storage and then check the updated management log;

[0044] When the spare parts are transferred, the administrator regularly adds the authority to the individual corresponding to the entrusting party, and waits for the individual to complete the transfer before checking the updated management log.

[0045] In some embodiments, the method for generating the action type in the management log comprises the following steps:

[0046] If the outbound location and the inbound location are different public libraries, the action type is public library allocation;

[0047] If the outgoing location is the personal library and the incoming location is the public library, the action type is replacement or unused;

[0048] If the outgoing location is the public library and the incoming location is the personal library, the action type is claim to individual;

[0049] If both the outbound location and the inbound location are the personal library, the action type is personal allocation, consignment or entrusted allocation.

[0050] In a second aspect, the present application provides a spare parts inventory management system, which adopts the following technical solution:

[0051] A spare parts inventory management system includes a spare parts library, wherein the spare parts library includes a public library corresponding to an office, a personal library corresponding to an individual, and a transit library, and further includes:

[0052] The customer service module is used to receive service events that are actively or passively issued, and to generate and assign work orders based on the service events;

[0053] An outbound action module is used to generate a spare parts outbound task according to the content of the work order to select corresponding spare parts for outbound delivery, wherein the spare parts outbound task contains an outbound tag and an outbound selected target, and the outbound location includes the public library and the personal library;

[0054] The storage action module is used to obtain a storage request and generate a spare part storage task based on the content of the storage request to select the corresponding spare parts for storage, wherein the spare part storage task contains a storage tag and a storage selected target, and the storage location includes the public library and the personal library;

[0055] a transfer action module, used for obtaining a transfer request, and generating a spare parts transfer task based on the content of the transfer request to select corresponding spare parts for transfer, wherein the spare parts transfer task contains a transfer mark and a transfer selected target, the location for transfer includes the transfer library, and the spare parts transfer is characterized by the transfer of the spare parts from one personal library to another personal library;

[0056] The inventory management module is used to generate a management log containing the outbound label and / or the inbound label based on the action of the spare parts, and record the footprint information of the spare parts according to the management log and add corresponding transit marks in the footprint information. The management log also includes the action type generated based on the outbound location and / or inbound location combination combined with the footprint information.

[0057] The technical solution provided by the embodiments of the present application includes the following technical effects:

[0058] While retaining the flexible settings of public and personal libraries, a transit library corresponding to individuals is added, so that behaviors that cannot be recorded or do not meet the entry and exit conditions in related technologies become compliant and can be effectively recorded. At the same time, transit behaviors do not correspond to additional entry and exit records, so that the spare parts management log remains concise and clear. The complete footprint information reduces the management loopholes caused by the flexible settings of the spare parts library, and facilitates the record management of the whereabouts of spare parts, inventory quantity, etc. BRIEF DESCRIPTION OF THE DRAWINGS

[0059] Figure 1 It is a schematic diagram of the steps of a spare parts inventory management method provided in an embodiment of the present application.

[0060] Figure 2 This is a module connection diagram of a spare parts inventory management system provided in an embodiment of the present application. DETAILED DESCRIPTION

[0061] To more clearly understand the purpose, technical solutions and advantages of the present application, the present application is described and illustrated below in conjunction with the accompanying drawings and embodiments. However, it should be understood by those of ordinary skill in the art that the present application can be implemented without these details. In some cases, in order to avoid unnecessary descriptions that make various aspects of the present application obscure, well-known methods, processes, systems, components and / or circuits that have been described at a higher level will not be described in detail. For those of ordinary skill in the art, it is obvious that various changes can be made to the embodiments disclosed in the present application, and without departing from the principles and scope of the present application, the general principles defined in the present application can be applied to other embodiments and application scenarios. Therefore, the present application is not limited to the embodiments shown, but conforms to the broadest scope consistent with the scope claimed for protection of the present application.

[0062] It should be noted that the description of these embodiments is used to help understand the present invention, but does not constitute a limitation of the present invention. In addition, the technical features involved in each embodiment of the present invention described below can be combined with each other as long as there is no conflict between them.

[0063] In the description of this application, "several" means one or more, "more" means more than two, "greater than", "less than", "exceed", etc. are understood to exclude the number itself, and "above", "below", "within", etc. are understood to include the number itself. If there is a description of "first" or "second", it is only used to distinguish the technical features, and cannot be understood as indicating or implying relative importance or implicitly indicating the number of the indicated technical features or implicitly indicating the order of the indicated technical features.

[0064] In the description of the present application, the description with reference to the terms "one embodiment", "some embodiments", "illustrative embodiments", "examples", "specific examples", or "some examples" means that the specific features, structures, materials, or characteristics described in conjunction with the embodiment or example are included in at least one embodiment or example of the present application. In this specification, the schematic representations of the above terms do not necessarily refer to the same embodiment or example. Moreover, the specific features, structures, materials, or characteristics described may be combined in any one or more embodiments or examples.

[0065] An embodiment of the present application discloses a spare parts inventory management method.

[0066] like Figure 1 As shown, a spare parts inventory management method is applied to a spare parts library, wherein the spare parts library includes a public library corresponding to an office, a personal library corresponding to an individual, and a transit library.

[0067] The company has one or more offline offices in each town, county, district, and city, and each office is equipped with a spare parts warehouse of a certain size. The spare parts warehouse corresponding to the office is defined as a public warehouse, and after-sales engineers corresponding to different after-sales services can apply for corresponding spare parts in the public warehouse.

[0068] Each after-sales engineer has his or her own personal work account, and each work account has an inventory area for recording spare parts entry and exit information. This area is defined as a personal library. When an after-sales engineer applies for or returns a spare part, the information corresponding to the spare part will be entered into the after-sales engineer's personal library for record and preservation when the spare part is taken.

[0069] The transit warehouse also corresponds to the personal account of each after-sales engineer. It corresponds to the area where spare parts information is temporarily stored when an engineer is entrusted to transfer spare parts to another engineer in some cases. The transfer of spare parts between individuals will actually create greater regulatory difficulties for the management of spare parts. Therefore, through the setting of the transit warehouse, the corresponding transit records can be obtained when spare parts are transferred between different individuals, which facilitates the system to monitor and record the overall trajectory of the spare parts.

[0070] The spare parts inventory management method specifically includes the following steps:

[0071] S100, receiving a service event actively or passively issued, generating a work order based on the service event and assigning the work order.

[0072] The customer service module is used to receive service events. The customer service module is connected to the mainstream office and communication software on the market. It can receive after-sales service requests actively issued by customers or passively issued by networked devices, and supports sending multiple carriers such as voice, text, and pictures.

[0073] When the customer service corresponding to the customer service module receives a service event, a work order is generated based on the request content of the service event, such as customer information, product information, and problem description, and the work order is sent to the corresponding after-sales engineer according to the dispatching rules. At the same time, if the customer's service event can be resolved online, no work order is generated.

[0074] When assigning work orders, you can combine multiple dispatching methods, such as manually dispatching orders based on maps, skills, and calendars. You can also place work orders in a work order pool so that after-sales engineers can manually grab the orders. You can also have the system automatically dispatch orders.

[0075] S200, generating a spare parts outbound task according to the content of the work order to select corresponding spare parts for outbound delivery. The spare parts outbound task contains an outbound delivery tag and an outbound delivery selected target. The locations for outbound delivery include a public library and a personal library.

[0076] When there is a work order that requires after-sales service, after the work order is assigned, it is determined whether there is a spare parts demand based on the content on the work order. If so, the corresponding spare parts outbound task is generated after the corresponding after-sales engineer edits and uploads the corresponding spare parts application form.

[0077] There are outbound labels and outbound selected targets in the spare parts outbound task. The outbound label can be considered as a digital mark, which is used to record the corresponding action content when generating management logs later, so as to intuitively display the action of the spare part as outbound on the system interface. The outbound selected target is obtained from the spare parts requisition form uploaded by the after-sales engineer, which is represented by the spare parts outbound object actively added by the after-sales engineer on the spare parts requisition form, such as the public warehouse in which office you want to pick it up, or from which nearby individual. If there is no special requirement in the spare parts requisition form, the default outbound location is the public warehouse closest to the after-sales engineer and where the spare parts inventory exists.

[0078] The location for outbound delivery can only be a personal library or a public library, and the transfer of spare parts from the transit library is not counted as an outbound delivery action. Each public library and personal library stores and displays the spare parts information of the spare parts currently held, such as the name, category, model, unit, sales price, outbound price, picture notes, etc. of the spare parts. After the after-sales engineer selects the corresponding spare parts to be claimed for outbound delivery, the administrator will select the spare parts in the corresponding library based on the above spare parts information and deliver them out.

[0079] S300, obtain the warehousing request according to the content of the work order, and generate the spare parts warehousing task based on the content of the warehousing request to select the corresponding spare parts for warehousing. The spare parts warehousing task contains a warehousing label and a warehousing selected target. The warehousing location includes a public library and a personal library.

[0080] After some work orders are replaced with new spare parts, the replaced spare parts will appear. In addition, some work orders may not be used in the actual after-sales process after receiving the spare parts. At this time, the spare parts need to be put into the warehouse. The storage locations include public warehouses and personal warehouses. For example, the replaced spare parts are first put into the personal warehouse of the after-sales engineer, and then the after-sales engineer puts the replaced spare parts into the corresponding public warehouse.

[0081] When entering the warehouse, after-sales engineers are required to edit and upload the spare parts return order to generate the corresponding spare parts entry task.

[0082] There are entry tags and entry selected targets in the spare parts entry task. The role of the entry tag is the same as that of the outbound tag. The entry selected target is obtained from the spare parts return form uploaded by the after-sales engineer, which is represented by the spare parts entry object actively added by the after-sales engineer in the spare parts return form. If there is no special requirement in the spare parts application form, the default outbound location is first the personal library of the after-sales engineer, and secondly the public library closest to the after-sales engineer.

[0083] The location for incoming warehousing can only be a personal warehouse or a public warehouse, and the transfer of spare parts from the transit warehouse is not counted as an outgoing warehousing action.

[0084] S400, obtaining a transfer request, and generating a spare parts transfer task based on the content of the transfer request to select corresponding spare parts for transfer. The spare parts transfer task contains a transfer mark and a transfer selected target, and the location for transfer includes a transfer warehouse.

[0085] Among them, spare parts transfer is characterized by assisting transfer in the transfer warehouse when the spare parts do not meet the direct entry and exit conditions. In this application, not meeting the direct entry and exit conditions includes:

[0086] Spare parts cannot be directly shipped from the current warehouse to the target warehouse: For example, the distance between the shipping end and the incoming warehouse is far, and the incoming warehouse cannot personally pick up the spare parts from the shipping end. Instead, a middleman is required to transfer the spare parts from the shipping end to the incoming warehouse through the transit warehouse.

[0087] In and out of the personal library: Because the supervision of spare parts transfer between personal libraries is weak, the administrator cannot restrict the private in and out of the library behavior between individuals. Therefore, when spare parts need to be transferred between two individuals, the spare parts need to be placed in the transit library for intermediate transfer, so as to leave a transit record to facilitate the subsequent spare parts management and division of responsibilities.

[0088] When a transfer request is obtained, a spare parts transfer task is generated according to the content of the transfer request. The transfer mark in the spare parts transfer task represents the marking and recording of the transfer behavior. The transfer selected target is represented by the library information of the two or three parties of the transfer behavior, including the library where the spare parts that need to be transferred are currently located, the library where the spare parts will be transferred, and the library where the spare parts arrive after the transfer.

[0089] S500, generates a management log containing an outbound label and / or an inbound label based on the spare part action, records the footprint information of the spare part according to the management log and adds a corresponding transit mark to the footprint information, and the management log also includes an action type generated based on the outbound location and / or inbound location combination combined with the footprint information.

[0090] When any action occurs to a spare part, a management log with a label corresponding to the action will be generated. The management log records all the footprint actions performed in the entire process of the spare part, including where the spare part is shipped from and where it is shipped to. The transit behavior is not recorded in the management log, but a transit mark is added to the corresponding position in the footprint information when the transit behavior occurs. This is because the transit itself does not belong to the spare part action requirement corresponding to the work order, but is an auxiliary transfer behavior for spare parts in some special circumstances.

[0091] Through the management log, you can view the various tracks of a spare part from the first time it enters the public library to its subsequent consumption, or the entire process of a useless spare part entering the public library after being replaced. Through the management log, enterprises and managers can achieve good management of spare parts while flexibly setting up libraries for offices and personal libraries.

[0092] At the same time, the management log also includes the action type corresponding to each footprint in the footprint information. If you simply record the outbound and inbound storage of spare parts and the corresponding locations, the compliance of the use and destination of the spare parts cannot be effectively managed. Enterprises and managers will not understand the reasons for the inbound and outbound storage of spare parts and their final destination. Therefore, it is necessary to judge the type of the inbound and outbound storage action based on the outbound and inbound storage locations combined with the corresponding footprint information.

[0093] Through the above steps, while retaining the flexible public library and personal library settings, a transit library corresponding to the individual is added, so that the behaviors that cannot be recorded or do not meet the entry and exit conditions in the relevant technology become compliant and can be effectively recorded. At the same time, the transit behavior does not correspond to additional entry and exit records, so that the spare parts management log remains concise and clear. The complete footprint information reduces the management loopholes brought about by the flexible setting of the spare parts library, and facilitates the record management of the whereabouts of spare parts, inventory quantity, etc.

[0094] In some other embodiments, receiving a service event sent actively or passively includes the following steps:

[0095] S110: If an actively-issued after-sales request is obtained, it is defined as obtaining an actively-issued service event.

[0096] When customers find equipment problems, they can proactively send after-sales requests through the company's official website, 400 phone, email, mini-program, APP, public account, product QR code, SMS, etc. After the customer service module receives the request, it generates a service event.

[0097] S120: If the actively sent return information is obtained, it is defined as obtaining the actively sent service event.

[0098] When the after-sales engineer solves the after-sales problem and replaces or does not use the spare parts, he will actively send out the return information corresponding to the warehousing request. After receiving the information, the customer service module generates a service event.

[0099] S130: If abnormal information corresponding to the IoT data of the device is obtained, it is defined as obtaining a passively issued service event.

[0100] All equipment sold by the enterprise is connected to the Internet through the Internet module. The enterprise can view the operating status of each device in real time. When an abnormality is detected in the equipment, if the enterprise receives the abnormal information through the Internet, it is considered that a passive service event has been obtained.

[0101] S140: If a preset intelligent inspection plan is triggered, it is defined as obtaining a passively issued service event.

[0102] In order to improve the service quality after the sale of some equipment, a smart inspection plan will be set for the equipment purchased by the customer. This plan includes regular inspection and maintenance of the equipment. When the time point corresponding to the smart inspection plan arrives, a service event is triggered.

[0103] In other embodiments, selecting corresponding spare parts for delivery according to the spare parts delivery task includes the following steps:

[0104] S210, determining whether there is a selected target for outbound delivery.

[0105] S220, if it does not exist, the outbound location defaults to the public library.

[0106] S230: If so, a public library or a personal library is selected as the location for the outbound delivery based on the selected target for the outbound delivery.

[0107] When there is a spare parts outbound task, first determine whether there is an outbound target selected. If not, the outbound location defaults to the public library, because outbound spare parts from the public library is the most compliant process and the simplest spare parts management. Because the public library itself is supervised by the administrator, there will be no problem of private entry and exit of spare parts.

[0108] When there is a target for outbound delivery, it is considered that in the current scenario, due to practical reasons, there is a need to select a public library or a personal library for outbound delivery.

[0109] In other embodiments, selecting corresponding spare parts for storage according to the spare parts storage task includes the following steps:

[0110] S310, obtaining the footprint information of the spare part and determining whether there is a delivery label.

[0111] S320, if it does not exist, the storage location is the personal library.

[0112] S330: If it exists, a public library or a personal library is selected as the storage location based on the selected storage target.

[0113] When there is a spare parts warehousing task, first determine whether there is a selected warehousing target. If not, it is considered that the spare parts returned from the customer are automatically put into the personal library corresponding to the after-sales engineer. If it exists, it is considered that due to practical reasons in the current scenario, there is a need to select a public library or a personal library for warehousing.

[0114] In some other embodiments, generating a spare parts transfer task based on the content of the transfer request to select corresponding spare parts for transfer includes the following steps:

[0115] S410: Select an initiator, a delegator, and a receiver based on the transfer request.

[0116] The initiator is the party where the spare parts are currently located, which can be an office or an individual; the entrusting party is the party entrusted by the initiator or the receiving party to transfer the spare parts, which can be an individual; the receiving party is the party to which the spare parts need to arrive, which can be an office or an individual.

[0117] For example, when engineer A needs a spare part but the public warehouse C where the spare part is located is far away, engineer B who is located near public warehouse C needs to go to the location of engineer A. At this time, engineer A can initiate a transfer task and entrust B to claim the spare part from C and bring it to the location. At this time, the initiator is the office corresponding to public warehouse C, the entrusting party is engineer B, and the recipient is engineer A.

[0118] S420, determining the object of the initiator.

[0119] S430, if the initiator is an office, the initiator transfers the spare parts from the public warehouse to the transit warehouse of the entrusting party, and the recipient transfers the spare parts from the transit warehouse of the entrusting party to the personal warehouse.

[0120] If the initiator is an office, it means that the spare parts need to be transferred from the office to another location. At this time, the selected client needs to apply for the spare parts from the office corresponding to the initiator and place them in the transit warehouse, and then bring them to the personal warehouse corresponding to the recipient.

[0121] It should be noted that when the initiator is an office, the location where the spare parts arrive after transfer can only be a personal library, not a public library. Because the movement of spare parts between public libraries is a spare parts allocation work, it is often carried out when some spare parts are missing in a public library. In order to reduce the workload of after-sales engineers, the allocation between public libraries does not belong to the after-sales service work for customers, so it does not need to be completed by after-sales engineers.

[0122] S440, if the initiator is an individual, the initiator transfers the spare parts from the personal library to the transit library of the entrusting party, and the recipient transfers the spare parts from the transit library of the entrusting party to the corresponding personal library or public library.

[0123] If the initiator is an individual, the recipient can be the individual's personal library or the office's public library.

[0124] If both the recipient and the initiator are individuals, it means that the spare parts are transferred between individuals, and the transfer records need to be retained through the transfer library.

[0125] If the recipient is a public library, it is generally characterized by the replaced or unused spare parts being entrusted to another after-sales engineer for transfer and brought to the corresponding public library.

[0126] S450, fold the entrusting party and generate the inventory in and out footprints between the initiating party and the receiving party.

[0127] In the transit task, the entrusted party itself is the auxiliary transferor of the spare parts and does not belong to the spare parts usage link. Therefore, when the entrusting party transfers the spare parts from the two warehouses, it does not undertake the outbound and inbound actions. Therefore, the transit link does not correspond to the outbound and inbound tasks.

[0128] Then after the entrusting party makes the transfer, the entrusting party will be folded, and the inbound and outbound footprints between the initiator and the receiver will be directly generated.

[0129] For example, when A transfers the spare parts in warehouse B to warehouse C, the normal logic is that warehouse B is shipped out to warehouse A's transit warehouse, and warehouse C obtains the spare parts from warehouse A's transit warehouse and puts them into the warehouse. However, in the embodiment of the present application, warehouse A's transit warehouse will be folded, and the in-and-out footprint of warehouse B out and warehouse C in will be directly generated. After the transit mark is generated subsequently, the folded client content can be expanded by clicking the transit mark to display the specific transit content.

[0130] In some other embodiments, generating a spare parts transfer task based on the content of the transfer request to select corresponding spare parts for transfer further includes the following steps:

[0131] S460, when the spare parts are transferred to the transit warehouse, a timing instruction is attached and the timing instruction is waited for to be triggered.

[0132] S461, when the timing instruction is triggered, the spare parts in the transfer warehouse are transferred to the personal warehouse corresponding to the client and the spare parts transfer task is eliminated.

[0133] When the spare parts are transferred to the transit warehouse, the corresponding timer will start. When the timer is up, the spare parts in the transit warehouse will be automatically transferred out of the transit warehouse and stored in the client's personal warehouse.

[0134] Because the transit task corresponding to the transit warehouse itself does not belong to the spare parts position change due to after-sales needs, and the spare parts in the transit warehouse do not belong to the spare parts associated with the client who currently holds the spare parts, sometimes there will be a situation where there is a transit task but the spare parts do not need to be transferred again because the recipient's needs are met during the process. At this time, if the client holds the spare parts for a long time but the spare parts information exists in the transit warehouse, it will cause loopholes in the subsequent statistical management of the in and out of the warehouse and the inventory of the spare parts. Therefore, the spare parts are required to be kept in the transit warehouse for a period of time. After this period of time, the spare parts are transferred to the personal warehouse and become part of the client's own inventory. The general time is 1-3 days.

[0135] In other embodiments, generating a management log including an outbound label and / or an inbound label based on the action of the spare part, and recording the footprint information of the spare part according to the management log and adding a corresponding transfer mark to the footprint information includes the following steps:

[0136] S510, obtaining each action node in the management log, and determining the tag content corresponding to the first initial node.

[0137] The action node represents the node corresponding to the action of a spare part being out of the warehouse or in the warehouse. An action node is generated every time a spare part is out of the warehouse or in the warehouse. The outgoing of spare parts from the public warehouse or the incoming of returned spare parts to the personal warehouse is used as the initial node of each management log, that is, it represents the initial action of a spare part.

[0138] S511, when the initial node is a delivery tag and the end node at the end is consumption, the consumption object information is recorded, and the footprint information represents a complete delivery and after-sales chain.

[0139] All spare parts have a public warehouse as their initial location after leaving the factory when they are not used for after-sales service. When the initial node is outbound delivery, the location of the initial action must be the public warehouse. When the end node of the management log corresponds to consumption, it indicates that the spare part has completed all the steps from the public warehouse to the personal warehouse and the after-sales work from the personal warehouse. The footprint information at this time indicates the completion of the outbound delivery and after-sales chain.

[0140] At the same time, when the action node corresponds to consumption, it is necessary to record the name, location, contact person and other consumption object information of the corresponding customer.

[0141] S512, when the initial node is a storage tag, the end node is a storage tag and the storage location is a public library, the footprint information is represented as a complete storage after-sales chain.

[0142] If the initial node is an incoming warehouse, it means that the spare parts have not been taken out of any warehouse before they are entered into the warehouse. In this case, they are considered to be replaced spare parts. These spare parts need to be entered into the public warehouse eventually. Then, when the end node corresponds to the incoming warehouse label and the incoming warehouse location is the public warehouse, it is considered to be a complete incoming warehouse after-sales chain.

[0143] S513: If there is a spare parts transfer task, add a transfer mark to the action node corresponding to the initiator of the spare parts transfer task.

[0144] If there is a transfer task, the transfer by the entrusting party itself will not have the corresponding action node for outbound or inbound storage, but the initiator and the receiver will have adjacent and associated action nodes after the entrusting party is folded. At the same time, a transfer mark is added to the action node corresponding to the initiator. The transfer mark is used to show that the transfer task has been performed on the action node, and the receiver adjacent to the initiator is the spare parts obtained through the transfer task.

[0145] In this way, in the management log, when spare parts are transferred through a third party, only the in-and-out warehouse action information of the two parties before and after the spare parts transfer is retained, which is convenient for management.

[0146] In other embodiments, when there is a spare parts outbound task, a spare parts inbound task or a spare parts transfer task, the following steps are also included:

[0147] S600, when the location for outbound or inbound storage is a public warehouse, the administrator queries the corresponding spare parts based on the authority to handle the inbound and outbound storage, and checks the updated management log.

[0148] In order to reduce management loopholes and improve process compliance when carrying out the outbound and inbound operations of spare parts, an administrator is set up in each office, who has the authority to approve and handle the outbound and inbound operations of spare parts.

[0149] When the location for outbound or inbound delivery is a public warehouse, the administrator shall approve the spare parts application form or spare parts return form corresponding to the outbound or inbound delivery based on his or her authority. After successful approval, the corresponding spare parts location shall be queried according to the request content and the outbound or inbound delivery shall be processed. After the outbound or inbound delivery, the update of the management log shall be checked for accuracy. If inaccurate, the administrator is supported to manually modify and correct the content of the management log.

[0150] S610, when the location for outbound or inbound storage is a personal library, the administrator will add permissions to the individual corresponding to the corresponding personal library at a regular interval, and wait for the individual to complete the inbound and outbound storage process before checking the updated management log.

[0151] If the location for outbound or inbound storage is a personal library, each after-sales engineer himself does not have management authority. However, when outbound or inbound storage is required from a personal library and there is a compliant and corresponding application form or return form, the office administrator is allowed to add authority to the individual corresponding to the personal library on a regular basis, so that the after-sales engineer can handle the outbound or inbound storage of spare parts by himself within a certain period of time. At the same time, after the outbound and inbound storage actions are completed, the update of the management content is checked. If it is inaccurate, individuals are supported to manually modify and correct the management log.

[0152] It should be noted that management authority can be assigned to individuals only when there is a corresponding requisition or return form for incoming or outgoing goods. In other cases, individuals do not have the authority to enter or outgoing parts from their personal warehouse.

[0153] S620, when the spare parts are transferred, the administrator will add the authority to the individual corresponding to the entrusting party at a fixed time, and wait for the individual to complete the transfer and then check the updated management log.

[0154] When transferring, although it is believed that there is no outbound or inbound action during the transfer, since it also involves the movement of spare parts in different warehouses, it is also necessary to issue permissions. The target of issuing permissions is the individual corresponding to the entrusting party. After obtaining the permissions, the entrusting party is allowed to transfer spare parts from the initiator to the recipient based on the entrustment content of the transfer. At the same time, after the transfer is completed, the entrusting party is also required to check the updated management log.

[0155] In some other embodiments, a method for generating an action type in a management log includes the following steps:

[0156] S520: If the outbound location and the inbound location are different public warehouses, the action type is public warehouse allocation.

[0157] If the spare parts are moved between different public libraries, when some public libraries are short of spare parts, the required spare parts can be retrieved from other spare parts libraries. This type of action is public library deployment.

[0158] S521, if the outgoing location is a personal library and the incoming location is a public library, the action type is replacement or unused.

[0159] When a spare part is moved from a personal library to a public library, it means that the spare part is moved from the after-sales engineer to the office. Because the only way for a personal library to obtain spare parts is to apply for them from the public library or to replace them with customers, when a spare part is transferred from a personal library to a public library, its action type is replacement or unused.

[0160] Specifically, it is determined whether there is a record of the spare part being taken out of the public library before the personal library. If there is a record of taking out of the library, the action type is determined to be unused; if there is no record of taking out of the library, the action type is determined to be replaced.

[0161] S522, if the outgoing location is a public warehouse and the incoming location is a personal warehouse, the action type is claim to individual.

[0162] S523, if both the outbound location and the inbound location are personal warehouses, the action type is personal allocation, consignment or entrusted allocation.

[0163] If both the outgoing and incoming warehouse locations are personal warehouses, since direct ingoing and outgoing warehouse operations cannot be performed between personal warehouses, there must be a folded transfer link between adjacent personal warehouses. The action types at this time include personal allocation, consignment and entrusted allocation.

[0164] Specifically, when the initiator and the entrusting party are the same person, it is considered that the individual corresponding to the initiator needs to move the spare parts to another individual. Since spare parts cannot be directly entered and exited between personal libraries, the spare parts need to be transferred to their own transit library first, and then transferred to the personal library of other individuals through the transit library. At this time, the corresponding action type is personal allocation.

[0165] When the initiator and the entrusting party are different individuals, the transfer selected target in the spare parts transfer task is judged. If the transfer selected target is consumption or public warehouse, the corresponding action type is entrusted allocation. If the transfer selected target is the initiator, it is considered that the individual corresponding to the initiator will transfer the spare parts to the entrusting party's transfer warehouse and then transfer them from the transfer warehouse by himself. In this case, the action type is considered to be consignment.

[0166] The present application also discloses a spare parts inventory management system, including a spare parts library, wherein the spare parts library includes a public library corresponding to an office, a personal library corresponding to an individual, and a transit library, and further includes:

[0167] The customer service module is used to receive service events that are actively or passively issued, and to generate and assign work orders based on service events.

[0168] The outbound action module is used to generate spare parts outbound tasks according to the content of the work order to select corresponding spare parts for outbound delivery. The spare parts outbound tasks contain outbound labels and outbound selected targets, and the locations for outbound delivery include public libraries and personal libraries.

[0169] The warehousing action module is used to obtain the warehousing request and generate the spare parts warehousing task based on the content of the warehousing request to select the corresponding spare parts for warehousing. Among them, the spare parts warehousing task contains the warehousing label and the warehousing selected target, and the warehousing location includes the public library and the personal library.

[0170] The transfer action module is used to obtain a transfer request and generate a spare parts transfer task based on the content of the transfer request to select the corresponding spare parts for transfer, wherein the spare parts transfer task contains a transfer mark and a transfer selected target, the transfer location includes a transfer warehouse, and the spare parts transfer is characterized by the transfer of spare parts from one personal warehouse to another personal warehouse.

[0171] The inventory management module is used to generate a management log containing an outbound label and / or an inbound label based on the spare parts' actions, and to record the spare parts' footprint information according to the management log and add corresponding transit marks to the footprint information. The management log also includes the action type generated based on the outbound location and / or inbound location combination combined with the footprint information.

[0172] The implementation principle is: while retaining the flexible settings of public and personal libraries, a transit library corresponding to individuals is added, so that behaviors that cannot be recorded or do not meet the entry and exit conditions in related technologies become compliant and can be effectively recorded. At the same time, transit behaviors do not correspond to additional entry and exit records, so that the spare parts management log remains concise and clear. The complete footprint information reduces the management loopholes caused by the flexible settings of the spare parts library, and facilitates the record management of the whereabouts of spare parts, inventory quantity, etc.

[0173] It should be understood that although the steps in the flowchart of the accompanying drawings are shown in sequence according to the instructions of the arrows, these steps are not necessarily performed in the order indicated by the arrows. Unless otherwise clearly stated in this document, the execution of these steps is not strictly limited in order and can be performed in other orders.

[0174] The above are all preferred embodiments of the present application, and the protection scope of the present application is not limited thereto. Therefore, any equivalent changes made according to the structure, shape, and principle of the present application should be included in the protection scope of the present application.

Claims

1. A spare parts inventory management method, characterized in that: Applied to a spare parts library, wherein the spare parts library includes a public library corresponding to an office, a personal library corresponding to an individual, and a transit library, comprising the following steps: Receive active or passive service events, generate work orders based on the service events, and assign them; Generate a spare parts outbound task according to the content of the work order to select corresponding spare parts for outbound delivery, wherein the spare parts outbound task contains an outbound delivery tag and an outbound delivery selected target, and the outbound delivery location includes the public library and the personal library; Obtaining a storage request according to the content of the work order, and generating a spare parts storage task based on the content of the storage request to select the corresponding spare parts for storage, wherein the spare parts storage task contains a storage tag and a storage selection target, and the storage location includes the public library and the personal library; Obtaining a transfer request, and generating a spare parts transfer task based on the content of the transfer request to select the corresponding spare parts for transfer, wherein the spare parts transfer task contains a transfer mark and a transfer selection target, the transfer location is the transfer warehouse, and the spare parts transfer is characterized by assisting transfer in the transfer warehouse when the spare parts do not meet the direct entry and exit conditions; Wherein, generating a spare part transfer task based on the content of the transfer request to select the corresponding spare part for transfer includes: selecting an initiator, a delegator and a receiver based on the transfer request, wherein the initiator is characterized as a party where the spare part is currently located, the delegator is characterized as a party entrusted by the initiator or the receiver to transfer the spare part, the delegator is the individual, and the receiver is characterized as a party to which the spare part needs to arrive; Determine the object of the initiator; If the initiator is the office, the initiator transfers the spare parts from the public library to the transit library of the entrusting party, and the recipient transfers the spare parts from the transit library of the entrusting party to the personal library; If the initiator is the individual, the initiator transfers the spare parts from the personal library to the transit library of the entrusting party, and the recipient transfers the spare parts from the transit library of the entrusting party to the corresponding personal library or the public library; The entrusting party is folded and the inbound and outbound inventory footprints between the initiating party and the receiving party are generated; A management log including the outbound label and / or the inbound label is generated based on the action of the spare parts, and the footprint information of the spare parts is recorded according to the management log and a corresponding transit mark is added to the footprint information. The management log also includes an action type generated based on the outbound location and / or inbound location combination combined with the footprint information.

2. The spare parts inventory management method according to claim 1, characterized in that: Receiving service events sent actively or passively includes the following steps: If an actively issued after-sales request is obtained, it is defined as obtaining the service event actively issued; If the refund information is obtained, it is defined as obtaining the service event that is actively issued; If abnormal information corresponding to the IoT data of the device is obtained, it is defined as obtaining the service event sent passively; If the preset intelligent inspection plan is triggered, it is defined as obtaining the service event that is passively sent.

3. The spare parts inventory management method according to claim 1, characterized in that: Selecting corresponding spare parts for delivery according to the spare parts delivery task includes the following steps: Determine whether the selected target for outbound delivery exists; If it does not exist, the outbound location defaults to the public library; If so, the public library or the personal library is selected as the location for outbound storage based on the outbound storage selection target.

4. The spare parts inventory management method according to claim 1, characterized in that: Selecting corresponding spare parts for storage according to the spare parts storage task includes the following steps: Obtaining the footprint information of the spare part, and determining whether the outbound label exists; If it does not exist, the storage location is the personal library; If so, the public library or the personal library is selected as the location for storage based on the storage selection target.

5. The spare parts inventory management method according to claim 1, characterized in that: Generating a spare parts transfer task based on the content of the transfer request to select corresponding spare parts for transfer also includes the following steps: When the spare parts are transferred into the transit warehouse, a timing instruction is attached, and the timing instruction is waited for to be triggered; When the timing instruction is triggered, the spare parts in the transfer warehouse are transferred to the personal warehouse corresponding to the client and the spare parts transfer task is eliminated.

6. The spare parts inventory management method according to claim 5, characterized in that: Generating a management log including the outbound label and / or the inbound label based on the action of the spare part, and recording the footprint information of the spare part according to the management log and adding a corresponding transfer mark to the footprint information, including the following steps: Obtain each action node in the management log, and determine the label content corresponding to the first initial node, where the action node represents a node corresponding to an action of a spare part being shipped out or received; When the initial node is the outbound label, and the end node at the end is consumption, the consumption object information is recorded, and the footprint information represents a complete outbound after-sales chain; When the initial node is the warehousing tag, the end node is the warehousing tag and the warehousing location is the public warehouse, the footprint information is characterized as a complete warehousing after-sales chain; If the spare parts transfer task exists, the transfer mark is added to the action node corresponding to the initiator of the spare parts transfer task.

7. The spare parts inventory management method according to claim 5, characterized in that: When there is the spare parts outbound task, the spare parts inbound task or the spare parts transfer task, the following steps are also included: When the location for outbound or inbound storage is the public warehouse, the administrator queries the corresponding spare parts based on the authority to handle the inbound and outbound storage, and checks the updated management log; When the location for outbound or inbound storage is the personal library, the administrator will add the authority to the individual corresponding to the corresponding personal library at a regular time, and check the updated management log after the individual completes the inbound or outbound storage. When the spare parts are transferred, the administrator will add the authority to the individual corresponding to the entrusting party at a regular time, and wait for the individual to complete the transfer before checking the updated management log.

8. The spare parts inventory management method according to claim 1, characterized in that: The method for generating the action type in the management log comprises the following steps: If the outbound location and the inbound location are different public libraries, the action type is public library allocation; If the outgoing location is the personal library and the incoming location is the public library, the action type is replacement or unused; If the outgoing location is the public library and the incoming location is the personal library, the action type is claim to individual; If both the outbound location and the inbound location are the personal library, the action type is personal allocation, consignment or entrusted allocation.

9. A spare parts inventory management system, characterized in that: The system comprises a spare parts library, wherein the spare parts library comprises a public library corresponding to an office, a personal library corresponding to an individual, and a transit library, and further comprises: The customer service module is used to receive service events that are actively or passively issued, and to generate and assign work orders based on the service events; An outbound action module is used to generate a spare parts outbound task according to the content of the work order to select corresponding spare parts for outbound delivery, wherein the spare parts outbound task contains an outbound tag and an outbound selected target, and the outbound location includes the public library and the personal library; The storage action module is used to obtain a storage request and generate a spare part storage task based on the content of the storage request to select the corresponding spare parts for storage, wherein the spare part storage task contains a storage tag and a storage selected target, and the storage location includes the public library and the personal library; a transfer action module, used for obtaining a transfer request, and generating a spare parts transfer task based on the content of the transfer request to select corresponding spare parts for transfer, wherein the spare parts transfer task contains a transfer mark and a transfer selected target, the location for transfer includes the transfer library, and the spare parts transfer is characterized by the transfer of the spare parts from one personal library to another personal library; Generating a spare part transfer task based on the content of the transfer request to select the corresponding spare part for transfer includes: the transfer action module selecting an initiator, a delegator and a receiver based on the transfer request, the initiator being characterized as the party where the spare part is currently located, the delegator being characterized as the party entrusted by the initiator or the receiver to transfer the spare part, the delegator being the individual, and the receiver being characterized as the party to which the spare part needs to go; Determine the object of the initiator; If the initiator is the office, the initiator transfers the spare parts from the public library to the transit library of the entrusting party, and the recipient transfers the spare parts from the transit library of the entrusting party to the personal library; If the initiator is the individual, the initiator transfers the spare parts from the personal library to the transit library of the entrusting party, and the recipient transfers the spare parts from the transit library of the entrusting party to the corresponding personal library or the public library; The entrusting party is folded and the inbound and outbound inventory footprints between the initiating party and the receiving party are generated; An inventory management module is used to generate a management log containing the outbound label and / or the inbound label based on the action of the spare parts, and record the footprint information of the spare parts according to the management log and add corresponding transit marks in the footprint information. The management log also includes an action type generated based on the outbound location and / or inbound location combination combined with the footprint information.

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