A self-service calling method for pension finance at bank branches

Abstract

The present invention discloses a self-service calling method for bank branch pension finance, comprising the following steps: step 1: taking and calling numbers are performed through a set self-service calling terminal, the self-service calling terminal includes a taking terminal, a control terminal and a calling terminal; step 2: taking numbers is performed through a set taking terminal, and the number release information is generated according to the actual situation to allocate a calling terminal for the user; step 3: the taking terminal generates calling information according to the calling rule to call numbers; step 4: after the calling information is sent to the calling terminal, a prompt message is issued to prompt the person being called; step 5: the set taking terminal also collects relevant information of the taking personnel, processes the relevant information of the taking personnel, and obtains the taking personnel warning information and personnel early warning information. The present invention can provide safer and more convenient bank branch pension finance processing services.

Description

Technical Field

[0001] The present invention relates to the field of self-service number calling, and in particular to a self-service number calling method for bank branch pension finance. Background Art

[0002] Bank branch pension finance refers to the pension-related financial services provided by banking institutions to the elderly through their branches. Pension finance is a comprehensive conceptual system that aims to meet the challenges of aging and meet the pension needs of members of society. It covers pension finance, pension industry finance, pension service finance and pension finance ecology.

[0003] In the process of handling relevant pension finance business at bank branches, self-service calling method needs to be applied to automate appointment collection and calling.

[0004] The existing self-service calling method mostly has a single calling function, the calling operation is cumbersome and has low security, which is very inconvenient for the elderly to operate, which has a certain impact on the use of the self-service calling method. Therefore, a self-service calling method that is convenient for pension finance in bank branches is proposed. Summary of the invention

[0005] The technical problem to be solved by the present invention is: how to solve the problem that the existing self-service calling method mostly has only a single calling function, the calling operation is cumbersome and has low security, it is very inconvenient for the elderly to operate, which has a certain impact on the use of the self-service calling method, and provides a self-service calling method that is convenient for pension finance in bank branches.

[0006] The present invention solves the above technical problems through the following technical solutions, and the present invention comprises the following steps:

[0007] Step 1: Use the self-service calling terminal to pick up and call the number. The self-service calling terminal includes the number picking terminal, the control terminal and the calling terminal.

[0008] Step 2: Perform the number-taking operation through the set number-taking terminal, generate number-releasing information according to the actual situation and allocate the number-calling terminal to the user;

[0009] Step 3: The number-taking terminal generates calling information according to the calling rules and calls the number;

[0010] Step 4: After the calling information is sent to the calling terminal, a prompt message is issued to remind the called person;

[0011] Step 5: The number-taking terminal also collects relevant information of the number-taking personnel, processes the relevant information of the number-taking personnel, and obtains the number-taking personnel warning information and personnel early warning information;

[0012] Step 6: Monitor the number-taking end in real time to obtain monitoring information of the number-taking end, and process the monitoring information of the number-taking end to obtain warning information of the number-taking end;

[0013] Step 7: A location collection sensor is set in the calling terminal to collect the real-time location information of the calling terminal, and the real-time location information is processed to obtain location warning information and auxiliary prompt information;

[0014] Step 8: The calling terminal receives the calling information from the number-taking terminal in real time, and generates calling prompt information according to the calling content of the calling information;

[0015] Step 9: The control end sends the information generated by the number-taking end to the number-calling end.

[0016] Furthermore, the process of obtaining the location warning information is as follows:

[0017] Extract the acquired location information of the calling terminal and collect the location information of the equipment placed at the calling terminal;

[0018] Monitor the distance between the location information of the calling terminal and the location information of the device placed at the calling terminal in real time to obtain the monitoring distance;

[0019] Then collect the current real-time calling information and the calling number of the calling end;

[0020] Calculate the difference in the number of calls between the calling number at the calling end and the current real-time calling information to obtain the evaluation difference;

[0021] Then, the ratio between the monitoring distance and the evaluation difference is calculated to obtain the evaluation ratio. When the evaluation ratio is greater than the preset value, a location warning message is generated. At this time, the specific content of the location warning message is "Please do not move away from the outlet, your number will be called soon";

[0022] At the same time, the monitoring distance is processed. When the monitoring distance exceeds the warning distance, a location warning message is generated. At this time, the content of the location warning message is "Please do not move away from the outlet. The number cannot be called if it exceeds the range."

[0023] Furthermore, the calling terminal location information is processed to obtain the gathering prompt information. The specific process of obtaining the gathering prompt information is as follows:

[0024] Extract all current calling terminal location information and collect internal area information of the handling outlets;

[0025] When the internal area information of the handling outlet is greater than the preset value q1, the distance information between all the current calling terminal position information is less than the preset value m1, and the gathering quantity information is obtained. When the gathering quantity information is greater than the preset value e1, the gathering prompt information is generated;

[0026] When the internal area information of the handling outlet is greater than or equal to the preset value q2 and less than or equal to the preset value q1, and the aggregation quantity information is greater than the preset value e2, the aggregation prompt information is generated;

[0027] When the internal area information of the handling outlet is less than the preset value q2, and the aggregation quantity information is greater than the preset value e3, the aggregation prompt information is generated;

[0028] q1>q2, e1>e2>e3.

[0029] Furthermore, the specific process of obtaining the warning information of the number-taking person is as follows:

[0030] Extract relevant information of the number-taking person, including the identity information of the number-taking person. When the number-taking person takes a number, the identity information of the number-taking person is imported into a historical database, and the historical number-taking times and historical number-taking time points of the number-taking person are retrieved from the historical database;

[0031] When the number of historical number-taking times is greater than a preset value, the historical number-taking time points are processed and the historical number-taking times are marked as U1, U2, ... Ux in the order of the number-taking times, where x is the number of historical number-taking times;

[0032] Calculate the difference Uu1 between U2 and U1, the difference Uu2 between U3 and U2, ... the difference Uux-1 between Ux and Ux-1;

[0033] The number of Uu1 to Uux-1 that is less than the preset value is extracted, and the number of abnormal times is obtained. When the number of abnormal times is greater than the preset value, a warning message is generated for the number-taking personnel.

[0034] Furthermore, the specific process of the number-taking terminal generating the number-calling information according to the number-calling rule and calling the number is as follows:

[0035] According to the current order of number collection, a number is called every time a business is completed. When the calling end of the corresponding number cannot be recovered after the preset time, the number will be skipped, that is, the number will continue to be called in sequence, and the number of the skipped number will be called again after the last three digits. When the skipped number is called again and there is still no response, the number will be invalidated, and a prompt message will be sent to the calling end corresponding to the number, prompting the person who took the number to return the calling end.

[0036] Furthermore, the process of obtaining the calling number prompt information is as follows:

[0037] Extract the current calling number information, and then collect the number information of the calling end;

[0038] When the difference between the current calling number information and the number information of the calling end is 5, the first prompt information is generated, and the calling number prompt is performed through the first prompt method. The specific first prompt information is "Please do not leave the network point, the number is about to come";

[0039] When the difference between the current calling number information and the number information of the calling end is 3, a second prompt information is generated, and the calling number prompt is performed through the second prompt method. The specific second prompt information is "Please prepare the application materials, the number will be called soon";

[0040] When the difference between the current calling number information and the number information of the calling end is 1, a third prompt information is generated, and a calling number prompt is performed through a third prompt method. The third prompt information is specifically "Please go to the designated window to handle the business";

[0041] The first prompt information, the second prompt information and the third prompt information constitute the number calling prompt information.

[0042] Furthermore, the process of obtaining the personnel warning information is as follows:

[0043] Extract the collected relevant information of the number-taking personnel, which also includes the current number of number-taking personnel, and mark it as H;

[0044] Then, the number of people who handled business during the office hours of the branch on the previous day is extracted and marked as F, and the length of the office hours is marked as G;

[0045] The evaluation parameter Gh is obtained through the formula GF / G*H=Gh. When the evaluation parameter Gh is less than 0, personnel warning information is generated.

[0046] Furthermore, after the personnel warning information is generated, the issuance of numbers will be stopped. When the branch has processed all the services of the currently issued appointment numbers, the current time point is collected and the difference between it and the branch's office time period is calculated. When the difference between the branch's office time period is greater than the preset value, temporary number issuance information is generated.

[0047] Furthermore, the acquisition process of the auxiliary prompt information is as follows: extracting the real-time location information of all the released calling terminals, marking it as Ci, and then collecting the location of the service window in the network point, marking it as Et;

[0048] i is the number of all the calling terminals, and t is the location of the service window in the outlet;

[0049] Then, all the real-time location information Ci of the calling terminals that have been released are connected with the location Ei of the service window in the outlet, and multiple evaluation lines Ce are obtained. The lengths of the multiple evaluation lines Ce are measured, and the number of evaluation lines Ce of the location Et of the service window in each outlet that are less than the preset value is extracted to obtain the evaluation number;

[0050] When the evaluation quantity is greater than the preset value, auxiliary prompt information is generated.

[0051] Furthermore, the process of obtaining the number-taking-end warning information is as follows: extracting the obtained number-taking-end monitoring information, where the number-taking-end monitoring information is the real-time image information in front of the number-taking end collected by an image collection device arranged on the number-taking end;

[0052] You need to queue up to get your number in front of the number-taking terminal, and the second person in the queue needs to be at a preset distance from the current person taking the number;

[0053] Processing the real-time image information in front of the number-taking terminal, extracting the distance information between the number-taking person and the second person in the queue from the real-time image information in front of the number-taking terminal, obtaining the real-time distance information, and generating the number-taking terminal warning information when the real-time distance information is less than the preset distance;

[0054] It also processes the real-time image information in front of the number-taking terminal, which also includes queue image information;

[0055] A standard queue frame is set in the real-time image information in front of the number-taking terminal. The head image of the queued person must be in the queue frame, and the face information of the queued person is collected simultaneously, and the queued person is numbered and sorted in real time according to the person information;

[0056] When the head of the real-time image information touches the queue frame, a warning message is generated at the number-taking end;

[0057] When facial information of people in the queue that has not been numbered and sorted in real time is inserted into the facial information of people in the queue, a warning message is generated at the number-taking end.

[0058] Compared with the prior art, the present invention has the following advantages: the self-service calling terminal for pension finance at bank outlets can improve service efficiency, reduce manual intervention and improve service efficiency through the automated number-taking and number-calling process. At the same time, the calling terminal receives the calling information in real time and generates prompt information according to the calling content, ensuring that customers can respond in time, further shortening the waiting time.

[0059] The acquisition process of the number-taking terminal warning information ensures that the queueing personnel abide by the queueing rules and prevents uncivilized behaviors such as queue jumping by monitoring the queue situation in real time. At the same time, the generation of location warning information also reminds the number-calling terminal not to leave the outlet, avoiding service interruption caused by the loss of the number-calling terminal or failure to respond in time.

[0060] The gradual reminder method of the call number prompt information allows customers to prepare in advance and reduce the anxiety caused by waiting. At the same time, multiple reminder methods also meet the needs of different customers and improve the customer experience.

[0061] The generation of personnel warning information helps outlets predict customer traffic in advance, so as to reasonably allocate staff and resources to ensure timely and efficient service to customers during peak hours. At the same time, the generation of temporary number release information can also make full use of resources during office hours and improve service efficiency.

[0062] The process of obtaining warning information at the number-taking end can timely discover and deal with potential safety hazards, such as crowding and pushing, by monitoring the real-time image information in front of the number-taking end in real time, ensuring the safety of customers in the outlets. BRIEF DESCRIPTION OF THE DRAWINGS

[0063] Figure 1 is a flow chart of the present invention;

[0064] Figure 2 It is an overall structural block diagram of the self-service calling terminal of the present invention. DETAILED DESCRIPTION

[0065] The following is a detailed description of an embodiment of the present invention. This embodiment is implemented on the premise of the technical solution of the present invention, and a detailed implementation method and a specific operation process are given, but the protection scope of the present invention is not limited to the following embodiment.

[0066] like Figure 1-2 As shown, this embodiment provides a technical solution: a self-service calling method for pension finance at bank outlets, comprising the following steps:

[0067] Step 1: Use the self-service calling terminal to pick up and call the number. The self-service calling terminal includes the number picking terminal, the control terminal and the calling terminal.

[0068] Step 2: Perform the number-taking operation through the set number-taking terminal, generate number-releasing information according to the actual situation and allocate the number-calling terminal to the user;

[0069] Step 3: The number-taking terminal generates calling information according to the calling rules and calls the number;

[0070] Step 4: After the calling information is sent to the calling terminal, a prompt message is issued to remind the called person;

[0071] Step 5: The number-taking terminal also collects relevant information of the number-taking personnel, processes the relevant information of the number-taking personnel, and obtains the number-taking personnel warning information and personnel early warning information;

[0072] Step 6: Monitor the number-taking end in real time to obtain monitoring information of the number-taking end, and process the monitoring information of the number-taking end to obtain warning information of the number-taking end;

[0073] Step 7: A location collection sensor is set in the calling terminal to collect the real-time location information of the calling terminal, and the real-time location information is processed to obtain location warning information and auxiliary prompt information;

[0074] Step 8: The calling terminal receives the calling information from the number-taking terminal in real time, and generates calling prompt information according to the calling content of the calling information;

[0075] Step 9: The control end sends the information generated by the number-taking end to the number-calling end.

[0076] The process of obtaining the location warning information is as follows:

[0077] Extract the acquired location information of the calling terminal and collect the location information of the equipment placed at the calling terminal;

[0078] Monitor the distance between the location information of the calling terminal and the location information of the device placed at the calling terminal in real time to obtain the monitoring distance;

[0079] Then collect the current real-time calling information and the calling number of the calling end;

[0080] Calculate the difference in the number of calls between the calling number at the calling end and the current real-time calling information to obtain the evaluation difference;

[0081] Then, the ratio between the monitoring distance and the evaluation difference is calculated to obtain the evaluation ratio. When the evaluation ratio is greater than the preset value, a location warning message is generated. At this time, the specific content of the location warning message is "Please do not move away from the outlet, your number will be called soon";

[0082] At the same time, the monitoring distance is processed. When the monitoring distance exceeds the warning distance, a location warning message is generated. At this time, the content of the location warning message is "Please do not move away from the network point. If you exceed the range, you will not be able to call the number";

[0083] The above process can optimize the customer experience. When the difference between the calling number at the calling end and the current real-time calling information is large, and the calling end is far away from the device, the system generates a location warning message to remind customers not to move away from the outlet, as their number will be called soon. This helps reduce customers' waiting anxiety and improves customer satisfaction.

[0084] Enhanced service efficiency, by calculating the ratio between the monitoring distance and the evaluation difference, the system can more accurately determine whether the location of the calling terminal is appropriate. When the evaluation ratio exceeds the preset value, the system will issue a warning in time, which will help bank branch staff or customers to adjust the location of the calling terminal in time to ensure the smooth progress of the calling process.

[0085] Improved safety: When the monitoring distance exceeds the warning distance, the system generates a location warning message to remind customers not to move away from the outlets, as their numbers will not be called if they exceed the range. This helps prevent customers from missing the opportunity to handle business due to not hearing the number-calling message, while also reducing safety risks caused by customers waiting for a long time.

[0086] This process realizes intelligent monitoring and management of the calling terminal location, reducing the need for manual intervention. Through preset parameters such as evaluation ratio and warning distance, the system can automatically determine and generate location warning information, improving management efficiency and accuracy.

[0087] The calling terminal location information is also processed to obtain the gathering prompt information. The specific process of obtaining the gathering prompt information is as follows:

[0088] Extract all current calling terminal location information and collect internal area information of the handling outlets;

[0089] When the internal area information of the handling outlet is greater than the preset value q1, the distance information between all the current calling terminal position information is less than the preset value m1, and the gathering quantity information is obtained. When the gathering quantity information is greater than the preset value e1, the gathering prompt information is generated;

[0090] When the internal area information of the handling outlet is greater than or equal to the preset value q2 and less than or equal to the preset value q1, and the aggregation quantity information is greater than the preset value e2, the aggregation prompt information is generated;

[0091] When the internal area information of the handling outlet is less than the preset value q2, and the aggregation quantity information is greater than the preset value e3, the aggregation prompt information is generated;

[0092] q1>q2, e1>e2>e3;

[0093] The above process can improve customer safety. By monitoring the location information of the number-calling terminal, the system can determine whether customers are gathering in the branch. In the case of a large internal area of ​​the branch and a large number of customers, if the number-calling terminal is too concentrated, crowds may gather, increasing safety hazards. The system generates gathering prompt information in a timely manner to remind branch staff to guide or evacuate to ensure customer safety. At the same time, too many people may chat with each other, resulting in a noisy environment, which in turn affects the communication efficiency between bank branch staff and processing staff, thereby slowing down business processing.

[0094] Aggregate reminder information helps branch staff arrange customer waiting areas appropriately to avoid customers feeling uncomfortable due to standing for a long time or crowding. By dispersing customer waiting locations, customer comfort is improved, thereby improving customer experience.

[0095] The system can dynamically adjust the aggregation threshold according to the internal area of ​​the outlet and the number of customers, ensuring that aggregation prompts can be issued in a timely manner when there are a large number of customers, avoiding customers from being dissatisfied due to long waiting times. At the same time, by optimizing customer distribution, it can shorten the time it takes for customers to handle business and improve service efficiency.

[0096] This process realizes the intelligent processing and analysis of the location information of the calling end, reducing the need for manual intervention. The system can automatically judge and generate cluster prompt information, improving the efficiency and accuracy of management.

[0097] By optimizing the distribution of customer waiting areas, the system can more reasonably utilize the space resources within the outlets and avoid the waste of resources caused by customer gathering. At the same time, by reducing customer waiting time, more service resources can be released to handle more business.

[0098] Gathering reminder information not only helps branch staff respond to customer gatherings in a timely manner, but also provides important reference for branches to deal with emergencies. By understanding customer distribution, branches can carry out evacuation and rescue work more effectively.

[0099] The specific process of obtaining the warning information of the number-taking personnel is as follows:

[0100] Extract relevant information of the number-taking person, including the identity information of the number-taking person. When the number-taking person takes a number, the identity information of the number-taking person is imported into a historical database, and the historical number-taking times and historical number-taking time points of the number-taking person are retrieved from the historical database;

[0101] When the number of historical number-taking times is greater than a preset value, the historical number-taking time points are processed and the historical number-taking times are marked as U1, U2, ... Ux in the order of the number-taking times, where x is the number of historical number-taking times;

[0102] Calculate the difference Uu1 between U2 and U1, the difference Uu2 between U3 and U2, ... the difference Uux-1 between Ux and Ux-1;

[0103] Extract the number of Uu1 to Uux-1 that is less than the preset value, and obtain the number of abnormal times. When the number of abnormal times is greater than the preset value, a warning message for the number picker is generated;

[0104] The above process enhances security. By analyzing the historical number of times and time points of number-taking personnel, the system can identify customers who frequently take numbers or have abnormal number-taking behaviors. When these behaviors exceed the preset threshold, the system generates warning information for number-taking personnel, which helps bank branches take timely measures to prevent potential security risks, such as fraud, malicious number occupation, etc.

[0105] For customers who frequently take numbers but fail to successfully conduct business, the warning information generated by the system can help bank branch staff identify and provide targeted services, such as assisting customers in solving problems and providing consulting services, thereby optimizing customers' service experience.

[0106] This process realizes intelligent monitoring and analysis of the behavior of number pickers, reducing the need for manual intervention. The system can automatically judge and generate warning information for number pickers, improving management efficiency and accuracy. At the same time, by analyzing historical data, outlets can understand customers' number picking habits and needs, providing reference for optimizing service processes.

[0107] By identifying customers who frequently take numbers but fail to successfully handle business, the system can help bank branches reduce the waste of resources caused by invalid number taking, such as reducing the number of calls, releasing service resources, etc. These resources can be used to handle more effective business and improve overall operational efficiency.

[0108] By intelligently monitoring and analyzing the behavior of people taking numbers, bank branches can demonstrate their professionalism and commitment to customer safety.

[0109] By analyzing the historical data of people who take numbers, the system can identify potential problem customers or behavior patterns in advance and provide early warnings to bank branches. This helps branches take timely measures to prevent potential problems, such as fraud and customer complaints.

[0110] The above process of obtaining warning information of the number-taking personnel has brought many advantages to the self-service number-calling system of pension finance at bank branches, such as enhancing security, optimizing service experience, improving management efficiency, promoting rational use of resources, enhancing customer trust and preventing potential problems. These advantages have jointly improved the service quality and customer satisfaction of bank branches.

[0111] The specific process of the number-taking end generating the number-calling information according to the number-calling rule and calling the number is as follows:

[0112] According to the current order of number collection, a number is called every time a business is completed. When the calling end of the corresponding number cannot be recovered after the preset time, the number will be skipped, that is, the number will continue to be called in sequence, and the number of the skipped number will be called again after the last three digits. When the skipped number is called again and there is still no response, the number will be invalidated, and a prompt message will be sent to the calling end corresponding to the number, prompting the person who took the number to return the calling end.

[0113] The process of obtaining the calling number prompt information is as follows:

[0114] Extract the current calling number information, and then collect the number information of the calling end;

[0115] When the difference between the current calling number information and the number information of the calling end is 5, the first prompt information is generated, and the calling number prompt is performed through the first prompt method. The specific first prompt information is "Please do not leave the network point, the number is about to come";

[0116] When the difference between the current calling number information and the number information of the calling end is 3, a second prompt information is generated, and the calling number prompt is performed through the second prompt method. The specific second prompt information is "Please prepare the application materials, the number will be called soon";

[0117] When the difference between the current calling number information and the number information of the calling end is 1, a third prompt information is generated, and a calling number prompt is performed through a third prompt method. The third prompt information is specifically "Please go to the designated window to handle the business";

[0118] The first prompt information, the second prompt information and the third prompt information constitute the calling prompt information;

[0119] The above process greatly improves the customer experience. Through gradual reminders, the system can give customers clear guidance while they are waiting to handle business. From "Please do not leave the branch, your number will be called soon" to "Please prepare the application materials, your number will be called soon", and then to "Please go to the designated window to handle business", it provides customers with more detailed prompt information, so that they can better plan their time.

[0120] It reduces customers' anxiety about waiting. When waiting for business to be processed, the system can help customers better manage their waiting time through gradually approaching call number prompts.

[0121] Improved service efficiency, clear call number prompt information helps customers respond quickly after hearing the call number and go to the designated window to handle business. This reduces service delays caused by customers' failure to respond to the call number in time and improves overall service efficiency.

[0122] Optimize branch order. By gradually reminding customers to prepare for business and go to the counter, the system helps maintain good order in the branch. Customers can go to the counter in an orderly manner after hearing the prompts, reducing service interruptions caused by confusion or disorder.

[0123] It enhances customer trust, and the clear and accurate call number prompt information demonstrates the bank branch's emphasis on customer service quality.

[0124] Adapting to different customer groups, for the elderly or hearing-impaired customers, the gradually approaching prompt information can give them more reaction time, ensuring that they can hear and understand the call information.

[0125] In summary, the above process of obtaining call number prompt information has brought many benefits to the self-service call number system of pension finance in bank branches, such as improving customer experience, reducing customer anxiety, improving service efficiency, optimizing branch order, enhancing customer trust and adapting to different customer groups. These advantages have jointly promoted the improvement of bank branch service quality and customer satisfaction.

[0126] The process of obtaining the personnel warning information is as follows:

[0127] Extract the collected relevant information of the number-taking personnel, which also includes the current number of number-taking personnel, and mark it as H;

[0128] Then, the number of people who handled business during the office hours of the branch on the previous day is extracted and marked as F, and the length of the office hours is marked as G;

[0129] The evaluation parameter Gh is obtained through the formula GF / G*H=Gh. When the evaluation parameter Gh is less than 0, personnel warning information is generated.

[0130] After the personnel warning information is generated, the number issuance will stop. When the branch has completed the business of all the currently issued appointment numbers, the current time point is collected and the difference between it and the branch office time period is calculated. When the difference between the branch office time period is greater than the preset value, temporary number issuance information is generated;

[0131] The above process can prevent service pressure in advance. By calculating the evaluation parameter Gh, the system can predict whether the current number of people taking numbers (H) relative to the number of people handling business in the same time period of the previous day (F) will cause excessive service pressure on the outlets. When Gh is less than 0, it means that the current number of people taking numbers is too large relative to the average processing speed of the previous day, which may cause service delays or customers waiting too long. At this time, personnel warning information is generated, so that the outlets can prepare for the response in advance, such as adding staff, optimizing service processes, etc., thereby effectively alleviating service pressure.

[0132] The generation of personnel warning information helps outlets allocate resources more rationally. Based on the warning information, outlets can adjust the number and distribution of staff to ensure that there are sufficient service forces to meet customer needs during peak hours, while avoiding wasting resources during non-peak hours.

[0133] The acquisition process of the auxiliary prompt information is as follows: extract the real-time location information of all the released calling terminals, mark it as Ci, and then collect the location of the service window in the network point, mark it as Et;

[0134] i is the number of all the calling terminals, and t is the location of the service window in the outlet;

[0135] Then, all the real-time location information Ci of the calling terminals that have been released are connected with the location Ei of the service window in the outlet, and multiple evaluation lines Ce are obtained. The lengths of the multiple evaluation lines Ce are measured, and the number of evaluation lines Ce of the location Et of the service window in each outlet that are less than the preset value is extracted to obtain the evaluation number;

[0136] When the evaluation quantity is greater than the preset value, an auxiliary prompt message is generated, and the specific content of the auxiliary prompt message is "Please people near the xxxxx window stay away from the xxxx window";

[0137] The above process can avoid the situation where the waiting distance between the processing personnel and the service window affects the processing progress.

[0138] The process of obtaining the number-taking end warning information is as follows: extracting the obtained number-taking end monitoring information, where the number-taking end monitoring information is the real-time image information in front of the number-taking end collected by the image collection device set on the number-taking end;

[0139] You need to queue up to get your number in front of the number-taking terminal, and the second person in the queue needs to be at a preset distance from the current person taking the number;

[0140] Processing the real-time image information in front of the number-taking terminal, extracting the distance information between the number-taking person and the second person in the queue from the real-time image information in front of the number-taking terminal, obtaining the real-time distance information, and generating the number-taking terminal warning information when the real-time distance information is less than the preset distance;

[0141] It also processes the real-time image information in front of the number-taking terminal, which also includes queue image information;

[0142] A standard queue frame is set in the real-time image information in front of the number-taking terminal. The head image of the queued person must be in the queue frame, and the face information of the queued person is collected simultaneously, and the queued person is numbered and sorted in real time according to the person information;

[0143] When the head of the real-time image information touches the queue frame, a warning message is generated at the number-taking end;

[0144] When the face information of the queue personnel is inserted into the face information of the queue personnel that has not been sorted by real-time number, a warning message is generated at the number-taking end;

[0145] The above process achieves the maintenance of queue order. By monitoring the real-time image information in front of the number-taking terminal, the system can accurately determine the distance between queue members and ensure that the second queue member maintains a preset safe distance from the current number-taking person. This helps maintain a good queue order, prevents dissatisfaction and conflicts caused by queue jumping or crowding, and ensures the privacy of the number-taking person, avoiding the leakage of their identity information.

[0146] By collecting the facial information of queuers and sorting them by numbers in real time, the system can detect and prevent fraud in a timely manner. For example, when the system detects that the facial information of people who have not been sorted by numbers in real time is inserted into the queue, it will immediately generate a warning message to remind the staff to intervene.

[0147] The monitoring and processing of real-time image information not only helps maintain queue order, but also improves the overall safety of the outlets. The system can promptly detect and handle potential safety hazards, such as crowding and pushing.

[0148] By monitoring the real-time image information in front of the number-taking terminal, the system can accurately determine the distance between queue members and ensure that the second queue member maintains a preset safe distance from the current number-taking person. This helps maintain a good queue order and prevent dissatisfaction and conflicts caused by queue jumping or crowding.

[0149] Through clear queuing rules and warning information, customers can clearly understand their queue position and progress, reducing the anxiety caused by uncertain waiting time.

[0150] By collecting the facial information of queuers and sorting them by numbers in real time, the system can promptly detect and prevent queue jumping. For example, when the system detects that the facial information of a person who has not been sorted by numbers in real time is inserted into the queue, it will immediately generate a warning message to remind the staff to intervene.

[0151] The operation process of the present invention improves usability and provides a variety of prompting methods. The calling end sends prompt information through a variety of methods such as display screen display, vibration feedback and light flashing, ensuring that the elderly can receive the calling information in a timely and accurate manner and avoid missing the calling number due to hearing or vision impairment.

[0152] The system can identify and process the historical number-taking records of the elderly. When abnormal number-taking behavior is found, warning information will be generated in time to prevent the elderly from suffering losses due to misoperation or fraud.

[0153] By real-time monitoring of the location information of the calling terminal, when the elderly are too far away from the outlet or gather in a certain area, the system can send out a warning message to remind the elderly to keep an appropriate distance, ensuring that they can smoothly receive the calling information and handle business safely.

[0154] Differentiation of call number prompt information. The system generates prompt information with different contents according to the difference between the current call number information and the number information at the call number end, such as "Please do not leave the branch, your number will be called soon", "Please prepare the application materials, your number will be called soon", etc.

[0155] The system can predict customer traffic in the future based on historical data and current conditions, and generate personnel warning information. When it is predicted that customer traffic will be large, the system will stop issuing numbers in advance and make full use of resources during office hours, such as generating temporary number issuance information, to ensure that the elderly can handle their business smoothly and avoid long waiting times.

[0156] The system uses image acquisition equipment to monitor the queue situation in front of the number-taking terminal in real time, including information such as the distance between queuers and head position. When it is found that the distance between queuers is less than the preset value or there are abnormal situations such as queue jumping, the system will generate a warning message at the number-taking terminal and remind the staff to intervene to maintain good queue order and the safety of the elderly.

[0157] The above process provides the elderly with a more convenient, safe and efficient banking branch pension financial service experience by simplifying operating procedures, strengthening safety warnings, providing personalized services, optimizing resource allocation, and monitoring and intervention.

[0158] In addition, the terms "first" and "second" are used for descriptive purposes only and should not be understood as indicating or implying relative importance or implicitly indicating the number of the indicated technical features. Therefore, the features defined as "first" and "second" may explicitly or implicitly include at least one of the features. In the description of the present invention, the meaning of "plurality" is at least two, such as two, three, etc., unless otherwise clearly and specifically defined.

[0159] In the description of this specification, the description with reference to the terms "one embodiment", "some embodiments", "example", "specific example", or "some examples" etc. means that the specific features, structures, materials or characteristics described in conjunction with the embodiment or example are included in at least one embodiment or example of the present invention. In this specification, the schematic representations of the above terms do not necessarily refer to the same embodiment or example. Moreover, the specific features, structures, materials or characteristics described may be combined in any one or more embodiments or examples in a suitable manner. In addition, those skilled in the art may combine and combine the different embodiments or examples described in this specification and the features of the different embodiments or examples, without contradiction.

[0160] Although the embodiments of the present invention have been shown and described above, it is to be understood that the above embodiments are exemplary and are not to be construed as limitations of the present invention. A person skilled in the art may change, modify, replace and vary the above embodiments within the scope of the present invention.

Claims

1. A self-service calling method for pension finance at bank outlets, characterized in that: The following steps are involved: Step 1: Use the self-service calling terminal to pick up and call the number. The self-service calling terminal includes the number picking terminal, the control terminal and the calling terminal. Step 2: Perform the number-taking operation through the set number-taking terminal, generate number-releasing information according to the actual situation and allocate the number-calling terminal to the user; Step 3: The number-taking terminal generates calling information according to the calling rules and calls the number; Step 4: After the calling information is sent to the calling terminal, a prompt message is issued to remind the called person; Step 5: The number-taking terminal also collects relevant information of the number-taking personnel, processes the relevant information of the number-taking personnel, and obtains the number-taking personnel warning information and personnel early warning information; Step 6: Monitor the number-taking end in real time to obtain monitoring information of the number-taking end, and process the monitoring information of the number-taking end to obtain warning information of the number-taking end; Step 7: A location collection sensor is set in the calling terminal to collect the real-time location information of the calling terminal, and the real-time location information is processed to obtain location warning information and auxiliary prompt information; Step 8: The calling terminal receives the calling information from the number-taking terminal in real time, and generates calling prompt information according to the calling content of the calling information; Step 9: The control end sends the information generated by the number taking end to the number calling end; The process of obtaining the location warning information is as follows: Extract the acquired location information of the calling terminal and collect the location information of the equipment placed at the calling terminal; Monitor the distance between the location information of the calling terminal and the location information of the device placed at the calling terminal in real time to obtain the monitoring distance; Then collect the current real-time calling information and the calling number of the calling end; Calculate the difference in the number of calls between the calling number at the calling end and the current real-time calling information to obtain the evaluation difference; Then, the ratio between the monitoring distance and the evaluation difference is calculated to obtain the evaluation ratio. When the evaluation ratio is greater than the preset value, a location warning message is generated. At this time, the specific content of the location warning message is "Please do not move away from the outlet, your number will be called soon"; At the same time, the monitoring distance is processed. When the monitoring distance exceeds the warning distance, a location warning message is generated. At this time, the content of the location warning message is "Please do not move away from the network point. If you exceed the range, you will not be able to call the number"; The specific process of obtaining the warning information of the number-taking personnel is as follows: Extract relevant information of the number-taking person, including the identity information of the number-taking person. When the number-taking person takes a number, the identity information of the number-taking person is imported into a historical database, and the historical number-taking times and historical number-taking time points of the number-taking person are retrieved from the historical database; When the number of historical number-taking times is greater than a preset value, the historical number-taking time points are processed and the historical number-taking times are marked as U1, U2, ... Ux in the order of the number-taking times, where x is the number of historical number-taking times; Calculate the difference Uu1 between U2 and U1, the difference Uu2 between U3 and U2, ... the difference Uux-1 between Ux and Ux-1; Extract the number of Uu1 to Uux-1 that is less than the preset value, and obtain the number of abnormal times. When the number of abnormal times is greater than the preset value, a warning message for the number picker is generated; The acquisition process of the auxiliary prompt information is as follows: extract the real-time location information of all the released calling terminals, mark it as Ci, and then collect the location of the service window in the network point, mark it as Et; i is the number of all the calling terminals, and t is the number of service windows in the outlet; Then, all the real-time location information Ci of the calling terminals released are connected with the location Et of the service window in the outlet, and multiple evaluation lines Ce are obtained. The lengths of the multiple evaluation lines Ce are measured, and the number of evaluation lines Ce of the location Et of the service window in each outlet that are less than the preset value is extracted to obtain the evaluation number; When the evaluation quantity is greater than the preset value, auxiliary prompt information is generated; The process of obtaining the number-taking end warning information is as follows: extracting the obtained number-taking end monitoring information, where the number-taking end monitoring information is the real-time image information in front of the number-taking end collected by the image collection device set on the number-taking end; You need to queue up to get your number in front of the number-taking terminal, and the second person in the queue needs to be at a preset distance from the current person taking the number; Processing the real-time image information in front of the number-taking terminal, extracting the distance information between the number-taking person and the second person in the queue from the real-time image information in front of the number-taking terminal, obtaining the real-time distance information, and generating the number-taking terminal warning information when the real-time distance information is less than the preset distance; It also processes the real-time image information in front of the number-taking terminal, which also includes queue image information; A standard queue frame is set in the real-time image information in front of the number-taking terminal. The head image of the queued person must be in the queue frame, and the face information of the queued person is collected simultaneously, and the queued person is numbered and sorted in real time according to the person information; When the head of the real-time image information touches the queue frame, a warning message is generated at the number-taking end; When facial information of people in the queue that has not been numbered and sorted in real time is inserted into the facial information of people in the queue, a warning message is generated at the number-taking end.

2. A self-service number calling method for bank branch pension finance according to claim 1, characterized in that: The calling terminal location information is also processed to obtain the gathering prompt information. The specific process of obtaining the gathering prompt information is as follows: Extract all current calling terminal location information and collect internal area information of the handling outlets; When the internal area information of the handling outlet is greater than the preset value q1, the distance information between all the current calling terminal position information is less than the preset value m1, and the gathering quantity information is obtained. When the gathering quantity information is greater than the preset value e1, the gathering prompt information is generated; When the internal area information of the handling outlet is greater than or equal to the preset value q2 and less than or equal to the preset value q1, and the aggregation quantity information is greater than the preset value e2, the aggregation prompt information is generated; When the internal area information of the handling outlet is less than the preset value q2, and the aggregation quantity information is greater than the preset value e3, the aggregation prompt information is generated; q1>q2, e1>e2>e3.

3. A self-service number calling method for bank branch pension finance according to claim 1, characterized in that: The specific process of the number-taking end generating the number-calling information according to the number-calling rule and calling the number is as follows: According to the current order of number collection, a number is called every time a business is completed. When the calling end of the corresponding number cannot be recovered after the preset time, the number will be skipped, that is, the number will continue to be called in sequence, and the number of the skipped number will be called again after the last three digits. When the skipped number is called again and there is still no response, the number will be invalidated, and a prompt message will be sent to the calling end corresponding to the number, prompting the person who took the number to return the calling end.

4. A self-service number calling method for bank branch pension finance according to claim 1, characterized in that: The process of obtaining the calling number prompt information is as follows: Extract the current calling number information, and then collect the number information of the calling end; When the difference between the current calling number information and the number information of the calling end is 5, the first prompt information is generated, and the calling number prompt is performed through the first prompt method. The specific first prompt information is "Please do not leave the network point, the number is about to come"; When the difference between the current calling number information and the number information of the calling end is 3, the second prompt information is generated, and the calling number prompt is performed through the second prompt method. The specific second prompt information is "Please prepare the application materials, the number will be called soon"; When the difference between the current calling number information and the number information of the calling end is 1, a third prompt information is generated, and a calling number prompt is performed through a third prompt method. The third prompt information is specifically "Please go to the designated window to handle the business"; The first prompt information, the second prompt information and the third prompt information constitute the number calling prompt information.

5. A self-service number calling method for bank branch pension finance according to claim 1, characterized in that: The process of obtaining the personnel warning information is as follows: Extract the collected relevant information of the number-taking personnel, which also includes the current number of number-taking personnel, and mark it as H; Then, the number of people who handled business during the office hours of the branch on the previous day is extracted and marked as F, and the length of the office hours is marked as G; The evaluation parameter Gh is obtained through the formula GF / G*H=Gh. When the evaluation parameter Gh is less than 0, personnel warning information is generated.

6. A self-service number calling method for bank branch pension finance according to claim 5, characterized in that: After the personnel warning information is generated, the number issuance will stop. When the branch has completed processing all the currently issued appointment numbers, the current time point will be collected and the difference between it and the branch's office time period will be calculated. When the difference between it and the branch's office time period is greater than the preset value, temporary number issuance information will be generated.

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