Remote controller key fault automatic detection processing method and device and television

Abstract

The invention discloses a remote controller key fault automatic detection processing method and device and a television, and the method comprises the steps: detecting whether a key instruction of a remote controller is received or not in real time when it is detected that the television is started; when the key instruction of the remote controller is detected, analyzing the detected key instruction of the remote controller, and judging whether the number of times of continuously receiving the same key value of the remote controller exceeds a first threshold value or not within first preset time of the television; when it is judged that the number of times that the television continuously receives the same key value of the remote controller exceeds a first threshold value within the first preset time, a pop-up window with the remote controller going wrong is controlled to pop up; and controlling the pop-up window which goes wrong through the pop-up remote controller, and displaying a corresponding solution. The method can help the user to quickly solve the remote controller problem, resume normal use of the television, and provide convenience for the user to use.

Description

Technical Field

[0001] The present invention relates to the technical field of smart televisions, and in particular to a method and device for automatically detecting and processing remote control button failures, a smart television and a storage medium. Background Art

[0002] With the development of science and technology and the continuous improvement of people's living standards, the use of various smart terminals such as smart TVs has become more and more popular, and smart TVs have become an indispensable household appliance in people's lives. In the past, the functions of users' TV devices were relatively simple. When there were abnormal focus movements and volume changes, users or after-sales customer service could quickly locate whether it was a problem with the remote control, and then provide corresponding solutions to quickly resume use.

[0003] However, in the prior art, with the development of smart TVs, TV functions are increasing. When similar problems with remote controls occur, it is difficult for users or after-sales service to locate them, which affects the use of the TV.

[0004] Therefore, the existing technology still needs to be improved and developed. Summary of the invention

[0005] The technical problem to be solved by the present invention is that, in view of the problems and defects of the above-mentioned prior art, a method, device, smart TV and storage medium for automatic detection and processing of remote control button failures are provided. The present invention can help users quickly solve remote control problems and restore normal use of the TV, thereby providing convenience for users.

[0006] The technical solution adopted by the present invention to solve the problem is as follows:

[0007] A method for automatically detecting and processing a remote control button failure, comprising:

[0008] When the TV is detected to be turned on, it detects in real time whether a key command from the remote control is received;

[0009] When a key command of the remote controller is detected, the detected key command of the remote controller is analyzed to determine whether the number of times the television continuously receives the same key value of the remote controller exceeds a first threshold within a first predetermined time;

[0010] When it is determined that the number of times the television continuously receives the same key value of the remote controller within the first predetermined time exceeds a first threshold, a pop-up window is controlled to pop up indicating that there is a problem with the remote controller;

[0011] Control the pop-up window of the remote control problem and display the corresponding solution.

[0012] The method for automatically detecting and processing a remote control button failure, wherein before the step of detecting in real time whether a button instruction of the remote control is received when the TV is detected to be started, the method comprises:

[0013] The TV is pre-set to automatically pop up a pop-up window indicating a problem with the remote control if the TV continuously receives the same key value of the remote control for a number of times exceeding a first threshold within a first predetermined time.

[0014] The method for automatically detecting and processing a remote control button failure, wherein before the step of detecting in real time whether a button instruction of the remote control is received when the TV is detected to be started, the method comprises:

[0015] The first predetermined time is preset to be 10 seconds; the first threshold is 30-50 times.

[0016] The method for automatically detecting and processing remote control button failures, wherein the step of controlling a pop-up window indicating a remote control problem to pop up when it is determined that the number of times the television continuously receives the same button value of the remote control within a first predetermined time exceeds a first threshold value, further comprises:

[0017] When it is determined that the number of times the TV continuously receives the same key value from the remote control exceeds a first threshold within a first predetermined time, and continues to monitor that the number of times the TV detects the same key value from the remote control exceeds a second threshold, a pop-up window indicating that there is a problem with the remote control is displayed.

[0018] The method for automatically detecting and processing a remote control button failure, wherein the step of controlling a pop-up window indicating a remote control problem to pop up when it is determined that the number of times the television continuously receives the same button value of the remote control within a first predetermined time exceeds a first threshold includes:

[0019] When it is determined that the number of times the TV continuously receives the same key value from the remote control exceeds a first threshold within a first predetermined time, it is determined that there is a problem with the corresponding remote control key that generates the same key value more than the first threshold, and a pop-up window prompt is controlled to pop up to indicate that there is a problem with the corresponding key on the remote control.

[0020] The method for automatically detecting and processing remote control button failures, wherein the step of controlling a pop-up window indicating that a remote control problem has occurred to display a corresponding solution comprises:

[0021] In the pop-up window that pops up indicating that there is a problem with the corresponding button on the remote control, the solution to the problem with the corresponding button on the remote control continues to be displayed.

[0022] The method for automatically detecting and processing a remote control button failure, wherein before the step of detecting in real time whether a button instruction of the remote control is received when the TV is detected to be started, the method further comprises:

[0023] A monitoring program is pre-set on the smart TV to detect in real time whether a key command from the remote control is received when the TV is detected to be started.

[0024] A remote control key failure automatic detection and processing device, wherein the device comprises:

[0025] The first presetting module is used to pre-set on the TV that when the TV continuously receives the same key value of the remote control within a first predetermined time, the number of times exceeds a first threshold, a pop-up window of a remote control problem is automatically popped up; the first predetermined time is pre-set to 10 seconds; the first threshold is 30-50 times;

[0026] The second pre-setting module is used to pre-set a monitoring program on the smart TV, and is used to detect in real time whether a key command of the remote control is received when the TV is detected to be started;

[0027] A monitoring module, for detecting in real time whether a key command of the remote control is received when the TV is detected to be turned on;

[0028] A judgment module, for analyzing the detected key command of the remote control when a key command of the remote control is detected, and judging whether the television continuously receives the same key value of the remote control for a number of times exceeding a first threshold within a first predetermined time;

[0029] A control module, configured to control a pop-up window indicating that a problem with the remote control occurs when it is determined that the number of times the television continuously receives the same key value from the remote control within a first predetermined time exceeds a first threshold;

[0030] The prompt module is used to control the pop-up window that pops up when there is a problem with the remote control and display the corresponding solution.

[0031] A smart TV comprises a memory and one or more programs, wherein the one or more programs are stored in the memory and are configured to be executed by one or more processors, including the method for executing any one of the methods described above.

[0032] A non-transitory computer-readable storage medium, wherein when instructions in the storage medium are executed by a processor of an electronic device, the electronic device is enabled to execute any one of the methods described above.

[0033] The beneficial effects of the present invention: The present invention provides a method, device, smart TV and storage medium for automatically detecting and processing remote control button failures. The present invention proposes a method for detecting remote control button failures. When the TV continues to receive the same remote control button presses within a certain period of time, a pop-up window of "There seems to be a problem with the remote control" will pop up, and the user will be guided to handle it. This can help the user quickly solve the remote control problem and restore normal use of the TV, providing convenience for the user. BRIEF DESCRIPTION OF THE DRAWINGS

[0034] In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings required for use in the embodiments or the description of the prior art will be briefly introduced below. Obviously, the drawings described below are only some embodiments recorded in the present invention. For ordinary technicians in this field, other drawings can be obtained based on these drawings without paying creative work.

[0035] Figure 1 The present invention is a flowchart of a method for automatically detecting and processing remote control button failures provided by an embodiment of the present invention.

[0036] Figure 2 The present invention is a flowchart of a method for automatically detecting and processing remote control button failures provided by an embodiment of the present invention.

[0037] Figure 3 The present invention is a block diagram of the principle of an embodiment of a remote control key failure automatic detection and processing device provided by the present invention.

[0038] Figure 4 It is a block diagram of the internal structure principle of the smart TV provided by an embodiment of the present invention. DETAILED DESCRIPTION

[0039] In order to make the purpose, technical solution and advantages of the present invention clearer and more specific, the present invention is further described in detail below with reference to the accompanying drawings and examples. It should be understood that the specific embodiments described herein are only used to explain the present invention and are not used to limit the present invention.

[0040] It should be noted that if the embodiments of the present invention involve directional indications (such as up, down, left, right, front, back, etc.), the directional indications are only used to explain the relative position relationship, movement status, etc. between the components under a certain specific posture (as shown in the accompanying drawings). If the specific posture changes, the directional indication will also change accordingly.

[0041] With the development of smart TVs, they have more and more functions. When problems such as abnormal focus movement and volume change occur, it is difficult for users or after-sales service to locate them, which affects the use of the TV.

[0042] That is, in the prior art, the buttons of the remote control are sometimes stuck due to some reasons, causing the TV to operate automatically or continue to operate abnormally. If the user is not clear about the problem, it is difficult to locate the cause and the user can only wait for the after-sales technician to follow up and handle it, which affects the user's use of the TV.

[0043] Therefore, the present invention proposes a method for automatically detecting and processing remote control button failures. When the TV continues to receive the same remote control button within a certain period of time, a pop-up window of "There seems to be a problem with the remote control" will pop up, and the user will be guided to handle it, thereby helping the user to quickly solve the problem and resume normal use of the TV.

[0044] like Figure 1 As shown, a remote control button failure automatic detection and processing method according to embodiment 1 of the present invention comprises the following steps:

[0045] Step S100: When it is detected that the TV is turned on, it is detected in real time whether a key command of the remote controller is received;

[0046] In the embodiment of the present invention, a smart TV is used as an example for explanation. Before specific implementation, a monitoring program needs to be set on the smart TV in advance, which is used to detect in real time whether a key command of the remote control is received when the TV is detected to be started. In the embodiment of the present invention, a program or service can be set inside the smart TV so that during the process of starting the TV, key input from the remote control can be continuously monitored and accepted. This process involves not only the response capability of the hardware, but also the real-time processing capability of the software.

[0047] Specifically, the remote control button monitoring program of the present invention will automatically start after the smart TV is turned on, keep running in the background, and can periodically check whether any button on the remote control is pressed, and respond to these button commands in real time. When the TV is turned on, the monitoring program starts running and initializes the connection with the remote control. Communication is established with the remote control through technologies such as Bluetooth, infrared or Wi-Fi. The program will continuously monitor the signal of the remote control until the corresponding button input is detected. Once a button is pressed, the program of the present invention can instantly capture this event and perform corresponding processing, such as switching channels, adjusting volume, accessing menus, etc.

[0048] The benefit of this step is that this real-time monitoring mechanism allows users to use the remote control immediately after the TV starts up, without having to wait for the system to load, which significantly improves the response speed and fluency. And because the TV starts to accept commands when it starts up, it can reduce the user's waiting time and provide users with faster operation feedback. And by setting up a reasonable detection mechanism, when the user no longer uses the remote control, the system can enter low-energy mode to save electricity.

[0049] For example, when the smart TV is turned on, immediately press the "volume up" button on the remote control. Through the pre-set monitoring program, the TV can quickly respond to this command, without waiting for the system to fully start, and the user can immediately enjoy the volume adjustment function.

[0050] By pre-setting such a monitoring mechanism, the use of smart TVs will become smoother and more user-friendly, allowing users to feel the convenience brought by technology.

[0051] In this step S100, when it is detected that the TV is started, it is detected in real time whether a key command of the remote control is received. Specifically, in the present invention, when the user presses the power button of the TV, the TV changes from the "off" state to the "on" state, which means that the operating system of the TV starts to load and initialize all necessary hardware and software components. In the present invention, a hardware or software component can be responsible for determining the working state of the TV. When the power is turned on, the change of the power supply is detected and the startup program is triggered. This program is responsible for monitoring the startup process of the entire system.

[0052] In this step, once the TV is detected to be in the startup state, the present invention immediately enters a loop or monitoring mode, in which the signal from the remote control is continuously received. This real-time detection needs to ensure that the system can respond quickly, because the user may quickly press multiple buttons when the TV is started, such as "volume up", "channel switch", etc.

[0053] For example, when the user turns on the TV, after detecting the change in power, it starts loading the operating system and starts a monitoring function to capture the remote control commands. If the user presses the "Menu" button before the TV is fully started, the TV can quickly recognize this command and enter the menu interface without waiting for the system to be fully loaded, providing a smoother user experience.

[0054] This step ensures the quick response capability and user-friendly operation experience of the smart TV. By real-time monitoring of the key commands of the remote control, the TV can quickly execute the user's operation commands after startup, so that the user does not have to experience unnecessary waiting time, thereby enhancing the practicality of the device and user satisfaction.

[0055] Step S200: when a key command of the remote controller is detected, the detected key command of the remote controller is analyzed to determine whether the number of times the television continuously receives the same key value of the remote controller exceeds a first threshold within a first predetermined time;

[0056] In the embodiment of this step, it can be broken down into several key parts: detecting key commands, analyzing the frequency of key commands, setting time range and threshold judgment. Specifically, when the user presses a key on the remote control, the television of the present invention can immediately receive the signal and record the specific value of the key (for example, volume up, channel up, menu, etc.). Once a key command is detected, the present invention will begin to analyze the characteristics of the command, including the type of key and the timestamp of the key being pressed; this information can be stored in a temporary data structure for subsequent statistics and analysis.

[0057] The first predetermined time and the first threshold are set. In the embodiment of the present invention, preferably, the first predetermined time is preset to 10 seconds; the first threshold is 30-50 times. The "first predetermined time" refers to a specific time window (e.g., 10 seconds, etc.), within which the present invention will monitor the number of times the same button of the remote control is pressed. Of course, the selection of the first predetermined time window of the present invention can be adjusted according to the user's usage habits and the characteristics of the device.

[0058] Regarding the determination of whether the first threshold is exceeded in the present invention, the "first threshold" refers to the maximum number of times the same key is pressed within a predetermined time. For example, if it is set to 30-50 times, the present invention will determine whether the same key is received more than 30-50 times within this time window. If it exceeds this threshold, the present invention considers that the remote control has failed to rebound, for example, a pop-up window prompts that a remote control key has failed.

[0059] The benefit of this step is that by analyzing the frequency of key presses, the present invention can identify the user's intention and provide a more intelligent response. For example, if the user frequently presses the volume up key, the TV can quickly enter the volume adjustment mode without waiting for the user to confirm each time. On the other hand, it can also detect whether there is a problem with the corresponding key.

[0060] The present invention can further reduce misoperation, that is, if the user accidentally presses the remote control, the present invention can avoid misoperation through threshold judgment. For example, if the volume up button is only pressed once in a short period of time, the present invention can set the system not to respond; but if it is pressed multiple times, the volume up operation can be performed. And through this monitoring and analysis, the smart TV can learn the user's preferences and optimize its operating logic. For example, if the user is accustomed to frequently adjusting the volume when watching sports programs, the system can automatically adjust the volume to the user's usual level the next time you watch.

[0061] It can be seen that through real-time analysis and frequency judgment of remote control button commands, the smart TV can respond to user needs more intelligently and improve the smoothness and accuracy of operation. This mechanism not only enhances the user experience, but also effectively reduces misoperation, showing the wisdom and convenience of smart devices in user interaction. On the other hand, the present invention can also detect and determine whether there is a problem with the corresponding button, as described in step S300.

[0062] Step S300: When it is determined that the number of times the television continuously receives the same key value from the remote controller exceeds a first threshold within a first predetermined time, a pop-up window is controlled to pop up indicating that there is a problem with the remote controller;

[0063] Before the implementation of this step, it is necessary to pre-set the TV so that if the TV continuously receives the same key value from the remote control more than a first threshold within a first predetermined time, a pop-up window indicating a problem with the remote control will be automatically displayed.

[0064] That is, the present invention sets a monitoring mechanism on the smart TV in advance to track the key input of the remote controller in real time. The mechanism automatically runs after the TV is started to ensure that the operation of the remote controller can be effectively monitored during use.

[0065] The first predetermined time is set to 10 seconds, which means that the present invention will record the number of times the same button is pressed in the next 10 seconds each time a remote control button is detected. The first threshold in the embodiment of the present invention is set to 30-50 times, which means that within the 10-second time window, if the number of times the same button is pressed exceeds 30-50 times, the present invention will consider that the remote control may have a fault or problem.

[0066] The present invention is set to detect that the number of times the same key value is pressed exceeds 30-50 times within 10 seconds, and the system will automatically pop up a prompt window to inform the user that the remote control may have a problem. This mechanism is intended to help users find and solve remote control failures in a timely manner.

[0067] Through this arrangement, the present invention enables users to obtain timely feedback when the remote control fails, thus avoiding the trouble of being unable to operate the TV due to the failure of the remote control. If the user finds that the TV responds abnormally during use, such as frequent channel switching or the volume cannot be adjusted, a pop-up window prompt can help the user realize that the problem lies with the remote control, not the TV itself. And by timely identifying the failure of the remote control, the user can take measures to repair or replace it, thus avoiding the situation of being unable to control the TV at a critical moment.

[0068] For example, when a user of a smart TV is watching a program, he finds that the volume is increasing all the time. After observation, it is found that this is because the volume up button of the remote control is stuck. In this case, the smart TV of the present invention will continuously receive the key value signal of the volume up button; if it is determined that the volume up button is pressed more than 30-50 times within 10 seconds, a prompt "The remote control may be faulty, please check" will be automatically popped up, so that the user can find the problem in time and deal with it.

[0069] For another example, during a family gathering, multiple users use the remote control at the same time, resulting in a certain button of the remote control being pressed frequently, and the smart TV of the present invention will continuously receive the key value signal of the remote control. If the same button is recorded to be pressed more than 30-50 times within 10 seconds, a prompt pops up, and the user realizes that the remote control may be faulty, and takes measures, such as replacing batteries or checking buttons.

[0070] For another example, when a user finds that the TV is slow to respond or does not respond when using the remote control, after 10 seconds of monitoring, the present invention detects that a certain button has been pressed more than 30-50 times, and after a prompt pops up, the user can take timely action to avoid affecting the viewing experience due to the remote control failure.

[0071] It can be seen that in the present invention, by pre-setting the remote control button monitoring mechanism, the smart TV can promptly feedback possible remote control failures to the user when abnormal usage patterns are detected. This mechanism not only improves the user experience, but also effectively reduces the operational troubles caused by remote control problems, demonstrating the intelligence and humanity of smart devices in user interaction.

[0072] Furthermore, in an embodiment of the present invention, when it is determined that the number of times the TV continuously receives the same key value from the remote control exceeds a first threshold within a first predetermined time, it is determined that there is a problem with the corresponding remote control key that generates the same key value more than the first threshold; and a pop-up window prompt indicating that there is a problem with the corresponding key on the remote control is controlled to pop up.

[0073] In this step embodiment, if a specific key (such as the "volume plus" key) is pressed more than a preset threshold (first threshold), such as 30-50 times, within a first predetermined time (such as 10 seconds), the present invention will determine that the key may be faulty. Then, the present invention determines the remote control key that is faulty based on the continuous key value signal received by the smart TV, and the present invention automatically pops up a prompt window to inform the user that a key on the remote control is faulty, and recommends that the user check or replace the remote control.

[0074] The benefit of this step is that by continuously monitoring the key input of the remote control, the user can promptly find out which specific key of the remote control is faulty, thus avoiding inconvenience when watching TV. In addition, the automated fault detection and prompting functions of the present invention can reduce the trouble of users manually checking the remote control, thus improving the overall user experience. Users can take measures before the problem becomes serious, such as replacing batteries or buying a new remote control, which provides convenience for users.

[0075] For example, when a user is using TV, he presses the "volume up" button and the smart TV does not respond. At this time, the smart TV of the present invention starts to monitor the key input of the remote control. Within 10 minutes, it is recorded that the "volume up" button is pressed 105 times, and the set first threshold is 30-50 times. In the embodiment of the present invention, since the number of key inputs exceeds the threshold, it is determined that the button may be faulty. Immediately, a prompt window pops up on the user's TV screen, and the display content may be: "It is detected that the volume up button may be faulty, please check the remote control."

[0076] When the user sees the prompt, he realizes that the battery of the remote control may be low, and immediately replaces the battery. As a result, the problem is solved and the remote control returns to normal. This process not only saves the user's time, but also avoids unnecessary trouble. It can be seen that through such a monitoring and feedback mechanism of the present invention, users can enjoy a smoother and worry-free experience when using the TV.

[0077] In a further embodiment, in order to more accurately detect and determine whether a remote control button is faulty, the present invention also includes the following steps: when it is determined that the number of times the TV continues to receive the same button value of the remote control within a first predetermined time exceeds a first threshold, and continues to monitor the number of times the same button value of the remote control exceeds a second threshold, a pop-up window indicating that there is a problem with the remote control is controlled to pop up.

[0078] In the embodiment of the present invention, if the smart TV records every key input of the remote control, especially the continuous input signal of the same key (such as the "channel plus" key), if the number of inputs of a specific key exceeds a preset first threshold (such as 30-50 times) within 10 seconds, the embodiment of the present invention will determine that there may be a problem with the key.

[0079] Furthermore, in order to more accurately detect and determine whether a remote control button is faulty, the present invention will continue to monitor. If the number of inputs of the button detected in the first time period exceeds the first threshold, the system will continue to monitor the input of the button. If the present invention detects that the number of inputs of the button exceeds the second threshold (e.g., 50 times) again during the continued monitoring process, the present invention will further determine that the button is faulty.

[0080] Once it is confirmed that the number of inputs of the key exceeds the second threshold, the present invention will automatically pop up a prompt window to inform the user that a key of the remote control has failed, and suggest the user to check or replace the remote control.

[0081] The benefit of this step is that by setting two thresholds, the present invention can more accurately determine the fault condition of the remote control. The first threshold is used for preliminary judgment, and the second threshold is used for confirmation, thereby reducing the possibility of false alarms. And the timely fault prompts of the present invention can help users quickly solve problems, avoid encountering inconveniences in operation when watching TV, and improve the overall experience. It is also convenient for users to take timely measures after receiving fault prompts, such as replacing batteries or repairing the remote control, to avoid more serious problems. And by setting reasonable thresholds, the present invention can effectively distinguish between normal use and fault conditions, reducing the troubles caused to users by false alarms.

[0082] For example, when a user is watching TV, he uses the "Channel Plus" button of the remote control to switch channels. Within the monitoring time of 10 seconds, if it is recorded that the "Channel Plus" button is pressed 120 times, this exceeds the first threshold (30-50 times). At this time, the present invention will continue to monitor the button. Then in the next monitoring, if it is detected that the "Channel Plus" button is pressed 60 times again, this exceeds the second threshold (50 times). The system of the present invention confirms that there is a fault in the button. The present invention controls a prompt window to pop up on the TV screen, which reads: "It is detected that the Channel Plus button may be faulty, please check the remote control." After seeing the prompt, the user realizes that the remote control may have a problem due to long-term pressing, and can choose to replace the remote control or check its batteries.

[0083] Through this monitoring mechanism, the present invention enables users to obtain fault information in a timely manner, thereby taking prompt action to ensure that the viewing experience is not affected. This intelligent monitoring and feedback mechanism not only improves user satisfaction, but also enhances product reliability.

[0084] Step S400: Control a pop-up window indicating that there is a problem with the remote control and display a corresponding solution.

[0085] In the embodiment of the present invention, the control displays a corresponding solution through a pop-up window that pops up when a problem occurs with the remote control, and can also display a solution to the problem with a corresponding button of the remote control in a more specific manner.

[0086] Specifically, in this step embodiment, once the system confirms that a certain button of the remote controller is faulty, a pop-up window will be automatically generated and displayed. The purpose of this window is to remind the user and provide him with diagnostic information and solutions.

[0087] The primary information of the pop-up window of the embodiment of the present invention is to clearly inform the user which button has a problem. For example, if the "volume up" button fails, the pop-up window will display content such as: "It is detected that the 'volume up' button on your remote control may have a problem."

[0088] Of course, in the embodiment of the present invention, in addition to prompting the fault, the pop-up window will also provide a series of corresponding solutions. For example, the pop-up window will provide the following prompts:

[0089] 1) Check the batteries: You can try to check the batteries of the remote control first to ensure that they are fully charged.

[0090] 2) Clean the buttons: It is recommended that users clean the "Volume Up" button to ensure that there is no dust or dirt that affects the normal use of the button.

[0091] 3) Restart the remote control: Instruct the user to try restarting the remote control, which may solve the software problem.

[0092] 4) Replace the remote control: If the above methods are ineffective, a pop-up window may suggest that the user consider replacing the remote control.

[0093] In addition, in the embodiment of the present invention, the pop-up window may also provide a link to a user manual, online help or customer service support, so that the user can obtain more information and support.

[0094] Thus, the benefit of this step embodiment is that by providing fault notifications and solutions directly on the TV screen, users no longer need to read manuals or search online, saving time and reducing inconvenience. The present invention provides specific, step-by-step solutions that can help users quickly find and solve problems, thereby reducing waiting time and improving viewing experience. In addition, the clear fault information and corresponding solutions of the present invention can reduce users' anxiety and confusion, allowing users to have a clearer understanding of equipment problems, which can enhance customer satisfaction.

[0095] For example, when a user is watching TV, he suddenly finds that the "volume up" key does not work properly. After the smart TV of the present invention detects this problem, a window can be automatically popped up, and the content of the pop-up window is as follows:

[0096] Tip: It is detected that there may be a problem with the "Volume Up" button on your remote control.

[0097] Here are some possible solutions:

[0098] 1. Please check whether the batteries of the remote control need to be replaced.

[0099] 2. Try cleaning the "Volume Up" button to make sure there is no foreign object stuck.

[0100] 3. If the problem persists, restart the remote control and pair it again.

[0101] 4. If the problem cannot be solved, it is recommended that you consider replacing the remote control.

[0102] [View the user manual][Contact customer support];

[0103] When the user sees the pop-up window, he can first check the battery and find that the battery is indeed low, so he replaces the battery and the problem is solved. In this way, the user not only handles the problem quickly, but also feels cared for.

[0104] It can be seen that in this way, the pop-up window and solution provided by the present invention not only reduce the frustration of users when facing remote control failure, but also improve their user experience, making watching TV smoother and more enjoyable.

[0105] Based on the above embodiments, the present invention further describes in detail a remote control button failure automatic detection and processing method of the present invention through a specific application embodiment:

[0106] A method for automatically detecting and processing a remote control button failure in this specific application embodiment is as follows: Figure 2 As shown, this specific embodiment includes the following steps:

[0107] Step S10, start, and proceed to step S11;

[0108] Step S11, the TV terminal starts the monitoring program and proceeds to step S12;

[0109] Step S12: the TV receives a key press, that is, the TV receives a key press signal command from the remote controller, and enters step S13;

[0110] Step S13, the TV determines whether the number of key presses received in the past 10 seconds exceeds 30-50 times, if not, it proceeds to step S14, if yes, it proceeds to step S15;

[0111] Step S14, continue monitoring, and return to step S12;

[0112] Step S15, continuously monitor whether the number of times the same key is pressed exceeds 50 times again, if not, proceed to step S14, if yes, proceed to step S16;

[0113] Step S16, controlling the TV to pop up a pop-up window stating that "the remote control seems to have a problem", and proceeding to step S17;

[0114] Step S17: The user solves the problem through the pop-up window guidance, and then proceeds to step S18;

[0115] Step S18, end.

[0116] In a specific embodiment of the present invention, when the TV continues to receive the same remote control button (more than 100 times) within a certain period of time (for example: within 10 seconds), a pop-up window of "There seems to be a problem with the remote control" will pop up, and a corresponding solution will be provided to the user, thereby helping the user to solve the problem by themselves and continue to use the TV normally.

[0117] According to the method of a specific embodiment of the present invention, when the TV side continuously receives the same remote control button within a certain period of time, a pop-up window of "there seems to be a problem with the remote control" will automatically pop up to guide the user to handle it, thereby helping the user to quickly solve the problem and resume normal use of the TV.

[0118] Exemplary Devices

[0119] like Figure 3 As shown, an embodiment of the present invention provides a remote control button failure automatic detection and processing device, the device comprising:

[0120] The first presetting module 310 is used to pre-set on the TV that when the TV continuously receives the same key value of the remote control within a first predetermined time, the number of times exceeds a first threshold, a pop-up window of a remote control problem is automatically popped up; the first predetermined time is pre-set to 10 seconds; the first threshold is 30-50 times;

[0121] The second pre-setting module 320 is used to pre-set a monitoring program on the smart TV, and is used to detect in real time whether a key command of the remote control is received when the TV is detected to be started;

[0122] The monitoring module 330 is used to detect in real time whether a key command of the remote controller is received when the TV is detected to be turned on;

[0123] The judging module 340 is used to analyze the detected key command of the remote control when a key command of the remote control is detected, and judge whether the number of times the television continuously receives the same key value of the remote control exceeds a first threshold within a first predetermined time;

[0124] The control module 350 is used to control a pop-up window indicating that there is a problem with the remote control when it is determined that the number of times the television continuously receives the same key value from the remote control within a first predetermined time exceeds a first threshold;

[0125] The prompt module 360 ​​is used to control a pop-up window that pops up when a problem occurs with the remote control and display a corresponding solution, as described above in detail.

[0126] Based on the above embodiments, the present invention further provides a smart TV, whose principle block diagram can be shown as follows: Figure 4 As shown. The smart TV includes a processor, a memory, a network interface, a display screen, and a database connected through a system bus. Among them, the processor of the smart TV is used to provide computing and control capabilities. The memory of the smart TV includes a non-volatile storage medium and an internal memory. The non-volatile storage medium stores an operating system and a computer program. The internal memory provides an environment for the operation of the operating system and the computer program in the non-volatile storage medium. The network interface of the smart TV is used to communicate with an external terminal through a network connection. When the computer program is executed by the processor, a method for automatically detecting and processing remote control button failures is implemented. The database of the smart TV is used to store a remote control button failure automatic detection processing program.

[0127] Those skilled in the art will understand that Figure 4 The principle block diagram shown in the figure is only a block diagram of a partial structure related to the solution of the present invention, and does not constitute a limitation on the smart TV to which the solution of the present invention is applied. A specific smart TV may include more or fewer components than those shown in the figure, or combine certain components, or have a different arrangement of components.

[0128] In one embodiment, a smart TV is provided, comprising a memory and one or more programs, wherein the one or more programs are stored in the memory and are configured to be executed by one or more processors, and the one or more programs include instructions for performing the following operations:

[0129] When the TV is detected to be turned on, it detects in real time whether a key command from the remote control is received;

[0130] When a key command of the remote controller is detected, the detected key command of the remote controller is analyzed to determine whether the number of times the television continuously receives the same key value of the remote controller exceeds a first threshold within a first predetermined time;

[0131] When it is determined that the number of times the television continuously receives the same key value of the remote controller within the first predetermined time exceeds a first threshold, a pop-up window is controlled to pop up indicating that there is a problem with the remote controller;

[0132] The control displays a pop-up window of the remote control problem and displays the corresponding solution, as described above.

[0133] Wherein, the step of detecting in real time whether a key command of a remote controller is received when the TV is detected to be started includes:

[0134] The TV is pre-set to automatically pop up a pop-up window indicating a problem with the remote control if the TV continuously receives the same key value from the remote control for a number of times exceeding a first threshold within a first predetermined time.

[0135] Wherein, the step of detecting in real time whether a key command of a remote controller is received when the TV is detected to be started includes:

[0136] The first predetermined time is preset to be 10 seconds; the first threshold is 30-50 times.

[0137] The step of controlling a pop-up window indicating a problem with the remote control to pop up when it is determined that the number of times the television continuously receives the same key value of the remote control within the first predetermined time exceeds a first threshold value includes:

[0138] When it is determined that the number of times the TV continuously receives the same key value from the remote control exceeds a first threshold within a first predetermined time, and continues to monitor that the number of times the TV detects the same key value from the remote control exceeds a second threshold, a pop-up window indicating that there is a problem with the remote control is displayed.

[0139] The step of controlling a pop-up window of a problem with the remote control to pop up when it is determined that the number of times the television continuously receives the same key value of the remote control within the first predetermined time exceeds a first threshold includes:

[0140] When it is determined that the number of times the TV continuously receives the same key value from the remote control exceeds a first threshold within a first predetermined time, it is determined that there is a problem with the corresponding remote control key that generates the same key value more than the first threshold, and a pop-up window prompt is controlled to pop up to indicate that there is a problem with the corresponding key on the remote control.

[0141] The step of controlling the remote control to display a corresponding solution through a pop-up window that pops up when a problem occurs includes:

[0142] In the pop-up window that pops up indicating that there is a problem with the corresponding button on the remote control, the solution to the problem with the corresponding button on the remote control continues to be displayed.

[0143] Wherein, before the step of detecting in real time whether a key command of a remote controller is received when the TV is detected to be started, the step further includes:

[0144] A monitoring program is pre-set on the smart TV to detect in real time whether a key command of the remote control is received when the TV is detected to be started, as described above.

[0145] Those skilled in the art can understand that all or part of the processes in the above-mentioned embodiment methods can be completed by instructing the relevant hardware through a computer program, and the computer program can be stored in a non-volatile computer-readable storage medium. When the computer program is executed, it can include the processes of the embodiments of the above-mentioned methods. Among them, any reference to memory, storage, database or other media used in the embodiments provided by the present invention can include non-volatile and / or volatile memory. Non-volatile memory can include read-only memory (ROM), programmable ROM (PROM), electrically programmable ROM (EPROM), electrically erasable programmable ROM (EEPROM) or flash memory. Volatile memory can include random access memory (RAM) or external cache memory. As an illustration and not limitation, RAM is available in many forms, such as static RAM (SRAM), dynamic RAM (DRAM), synchronous DRAM (SDRAM), double data rate SDRAM (DDRSDRAM), enhanced SDRAM (ESDRAM), synchronous link (Synchlink) DRAM (SLDRAM), memory bus (Rambus) direct RAM (RDRAM), direct memory bus dynamic RAM (DRDRAM), and memory bus dynamic RAM (RDRAM).

[0146] In summary, the present invention provides a method, device, smart TV and storage medium for automatically detecting and processing remote control button failures. The present invention proposes a method for detecting remote control button failures. When the TV continues to receive the same remote control button within a certain period of time, a pop-up window of "There seems to be a problem with the remote control" will pop up, and the user will be guided to handle it. This can help the user quickly solve the remote control problem and restore normal use of the TV, providing convenience for the user.

Claims

1. A method for automatically detecting and processing remote control button failures, characterized in that: include: When the TV is detected to be turned on, it detects in real time whether a key command from the remote control is received; When a key command of the remote controller is detected, the detected key command of the remote controller is analyzed to determine whether the number of times the television continuously receives the same key value of the remote controller exceeds a first threshold within a first predetermined time; When it is determined that the number of times the television continuously receives the same key value of the remote controller within the first predetermined time exceeds a first threshold, a pop-up window is controlled to pop up indicating that there is a problem with the remote controller; Control the pop-up window of the remote control problem and display the corresponding solution.

2. The remote control key failure automatic detection and processing method according to claim 1, characterized in that: The step of detecting in real time whether a key command of a remote controller is received when the TV is detected to be turned on includes: The TV is pre-set to automatically pop up a pop-up window indicating a problem with the remote control if the TV continuously receives the same key value from the remote control for a number of times exceeding a first threshold within a first predetermined time.

3. The method for automatically detecting and processing remote control button failure according to claim 1, characterized in that: The step of detecting in real time whether a key command of a remote controller is received when the TV is detected to be turned on includes: The first predetermined time is preset to be 10 seconds; the first threshold is 30-50 times.

4. The remote control key failure automatic detection and processing method according to claim 1, characterized in that: The step of controlling a pop-up window of a problem with the remote control to pop up when it is determined that the number of times the television continuously receives the same key value of the remote control within the first predetermined time exceeds a first threshold value includes: When it is determined that the number of times the TV continuously receives the same key value from the remote control exceeds a first threshold within a first predetermined time, and continues to monitor that the number of times the TV detects the same key value from the remote control exceeds a second threshold, a pop-up window indicating that there is a problem with the remote control is displayed.

5. The method for automatically detecting and processing remote control button failure according to claim 1, characterized in that: The step of controlling a pop-up window of a problem with the remote control to pop up when it is determined that the number of times the television continuously receives the same key value of the remote control within the first predetermined time exceeds a first threshold includes: When it is determined that the number of times the TV continuously receives the same key value from the remote control exceeds a first threshold within a first predetermined time, it is determined that there is a problem with the corresponding remote control key that generates the same key value more than the first threshold, and a pop-up window prompt is controlled to pop up to indicate that there is a problem with the corresponding key on the remote control.

6. The method for automatically detecting and processing remote control button failure according to claim 1, characterized in that: The step of controlling a pop-up window of a remote control problem to display a corresponding solution comprises: In the pop-up window that pops up indicating that there is a problem with the corresponding button on the remote control, the solution to the problem with the corresponding button on the remote control continues to be displayed.

7. The method for automatically detecting and processing remote control button failure according to claim 1, characterized in that: Before the step of detecting in real time whether a key command of a remote controller is received when the TV is detected to be turned on, the step further includes: A monitoring program is pre-set on the smart TV to detect in real time whether a key command from the remote control is received when the TV is detected to be started.

8. A remote control key failure automatic detection and processing device, characterized in that: The device comprises: The first presetting module is used to pre-set on the TV that when the TV continuously receives the same key value of the remote control within a first predetermined time, the number of times exceeds a first threshold, a pop-up window of a remote control problem is automatically popped up; the first predetermined time is pre-set to 10 seconds; the first threshold is 30-50 times; The second pre-setting module is used to pre-set a monitoring program on the smart TV, and is used to detect in real time whether a key command of the remote control is received when the TV is detected to be started; A monitoring module, for detecting in real time whether a key command of the remote control is received when the TV is detected to be turned on; A judgment module, for analyzing the detected key command of the remote control when a key command of the remote control is detected, and judging whether the television continuously receives the same key value of the remote control for a number of times exceeding a first threshold within a first predetermined time; A control module, configured to control a pop-up window indicating that a problem with the remote control occurs when it is determined that the number of times the television continuously receives the same key value from the remote control within a first predetermined time exceeds a first threshold; The prompt module is used to control the pop-up window that pops up when there is a problem with the remote control and display the corresponding solution.

9. A smart TV, characterized in that: The device comprises a memory and one or more programs, wherein the one or more programs are stored in the memory and are configured to be executed by one or more processors, and the one or more programs include being used to execute the method according to any one of claims 1 to 7.

10. A non-transitory computer-readable storage medium, characterized in that: When the instructions in the storage medium are executed by a processor of an electronic device, the electronic device is enabled to execute the method as described in any one of claims 1 to 7.

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