Post-bank order processing method and system, and readable storage medium

Abstract

The invention provides an after-travel order processing method and system, and a readable storage medium, and belongs to the technical field of order processing, and the after-travel order processing method comprises the steps: responding to a negotiation trigger input initiated by a user, and displaying an after-travel communication function page to the user, the after-travel communication function page comprising a self-negotiation entrance; in response to the setting input of the user at the self-service negotiation entrance, determining a negotiation reason, and sending a negotiation request and the negotiation reason to the ride-sharing user; receiving negotiation confirmation information from the ride-sharing user, and determining whether the ride-sharing user accepts negotiation; and when the ride-sharing user accepts negotiation, negotiation information is exchanged with the ride-sharing user through the platform, and a final negotiation scheme is determined. According to the technical scheme, the customer service communication cost can be reduced, and drivers and passengers can autonomously exchange information required by case filing.

Description

Technical Field

[0001] The present application relates to the technical field of order processing, and in particular, to a post-order processing method and system, and a readable storage medium. Background Art

[0002] Disputes between drivers and passengers in ride-sharing are very common. To avoid further escalation of conflicts or private contact and transactions after the trip, the communication window between drivers and passengers is closed after the trip. Disputes between drivers and passengers need to be resolved through contacting customer service, who will communicate and convey their intentions separately, which consumes a lot of customer service resources and cannot be effectively resolved. In addition, in a large number of cases, the platform is listed as the defendant because the driver and passenger cannot directly obtain the identity information of the other party, and then apply to the court for verification of the other party's information, which increases the platform's caseload and litigation costs. Summary of the invention

[0003] The present application aims to solve or improve one of the technical problems existing in the prior art or related technology.

[0004] To this end, the first purpose of this application is to provide a post-order processing method.

[0005] The second objective of the present application is to provide a post-order processing system.

[0006] The third objective of this application is to provide a post-order processing system.

[0007] The fourth object of the present application is to provide a readable storage medium.

[0008] To achieve the first purpose of the present application, the technical solution of the first aspect of the present invention provides a post-trip order processing method, including: in response to a negotiation trigger input initiated by a user, displaying a post-trip communication function page to the user, the post-trip communication function page including a self-service negotiation entrance; in response to the user's setting input in the self-service negotiation entrance, determining the negotiation reason, and sending a negotiation request and negotiation reason to the carpooling user; receiving negotiation confirmation information from the carpooling user, and determining whether the carpooling user accepts the negotiation; when the carpooling user accepts the negotiation, exchanging negotiation information with the carpooling user through the platform to determine the final negotiation plan.

[0009] According to the post-trip order processing method provided by the present application, first, in response to the negotiation trigger input initiated by the user, the post-trip communication function page is displayed to the user, and the post-trip communication function page includes a self-service negotiation entrance. Then, in response to the user's setting input in the self-service negotiation entrance, the negotiation reason is determined, and the negotiation request and negotiation reason are sent to the carpooling user. Negotiation confirmation information is received from the carpooling user to determine whether the carpooling user accepts the negotiation. When the carpooling user accepts the negotiation, the negotiation information is exchanged with the carpooling user through the platform to determine the final negotiation plan. By uniformly configuring the application and exchange of plans for self-service negotiation by the platform, a good communication environment can be guaranteed, and users can exchange negotiation information autonomously to determine the final negotiation plan, effectively reducing customer service communication costs.

[0010] In addition, the technical solution provided by this application may also have the following additional technical features: In some technical solutions, optionally, the post-trip order processing method also includes: when the carpooling user accepts the negotiation, exchanging litigation information with the carpooling user through the platform.

[0011] In this technical solution, the post-trip order processing method also includes exchanging litigation information with the carpooling user through the platform when the carpooling user accepts the negotiation. The autonomous exchange of required information between users can reduce the number of cases sued against the platform due to evidence collection and reduce litigation costs. Specifically, if there is a willingness to resolve the issue through legal means, both parties can apply to exchange litigation information, such as name, ID number, itinerary recording, etc., and can choose to agree to the exchange or refuse to provide it.

[0012] In some technical solutions, optionally, negotiation information is exchanged with the carpooling user through the platform to determine a final negotiation plan, including: receiving first negotiation information from the carpooling user through the platform to determine the first negotiation plan; determining second negotiation information in response to the user's setting input at the self-service negotiation entrance, and sending the second negotiation information to the carpooling user through the platform, wherein the second negotiation information carries the second negotiation plan; receiving third negotiation information from the carpooling user through the platform to determine the final negotiation plan.

[0013] In this technical solution, the platform exchanges negotiation information with the carpooling user to determine the final negotiation plan, specifically, the platform receives the first negotiation information from the carpooling user to determine the first negotiation plan. In response to the user's setting input at the self-service negotiation entrance, the second negotiation information is determined, and the second negotiation information is sent to the carpooling user through the platform, wherein the second negotiation information carries the second negotiation plan. The platform receives the third negotiation information from the carpooling user to determine the final negotiation plan. Specifically, after the user chooses to negotiate, the applicant user is fed back that he has accepted the negotiation, and the two parties exchange negotiation plans. The platform can set the exchange rounds, such as a maximum of three rounds. If the negotiation is successful, the platform can set the order refund function and the compensation payment function. The user can choose the corresponding function to complete the plan, or can apply for customer service intervention to deal with it according to the plan confirmed by both parties. If the negotiation fails, both parties can choose to end the negotiation.

[0014] In some technical solutions, optionally, the post-trip order processing method also includes: in response to a trip feedback trigger input initiated by the user, displaying a post-trip communication function page to the user, the post-trip communication function page also including a trip feedback entrance; in response to the user's setting input in the trip feedback entrance, determining the platform order difference information, and sending the platform order difference information to the platform.

[0015] In this technical solution, the post-trip order processing method also includes responding to the itinerary feedback trigger input initiated by the user, displaying the post-trip communication function page to the user, and the post-trip communication function page also includes a trip feedback entrance. In response to the user's setting input in the itinerary feedback entrance, the platform order difference information is determined, and the platform order difference information is sent to the platform. The user can feedback the platform order difference, that is, the actual situation of the order, such as filling in the information of the co-passenger or the actual passenger or the actual vehicle, and violations such as calling a taxi on behalf of others, so that the platform can understand the order situation and assist the user in handling disputes and judging and handling responsibilities.

[0016] In some technical schemes, optionally, the post-trip order processing method also includes: sending platform order difference information to the carpooling user, and determining whether the carpooling user confirms the platform order difference information within a first preset time; when the carpooling user does not confirm the platform order difference information within the first preset time, sending a reminder message to the carpooling user, prompting the carpooling user to confirm the platform order difference information, and determining whether the carpooling user reads and replies within a second preset time; when the carpooling user has read the platform order difference information and has not replied within the second preset time, determining that the carpooling user automatically recognizes the platform order difference information; when the carpooling user has not read the platform order difference information and has not replied within the second preset time, automatically triggering an online customer service follow-up visit to verify the platform order difference information through the platform.

[0017] In this technical solution, the post-trip order processing method also includes sending platform order difference information to the carpooling user, and determining whether the carpooling user confirms the platform order difference information within a first preset time. When the carpooling user does not confirm the platform order difference information within the first preset time, a reminder message is sent to the carpooling user, prompting the carpooling user to confirm the platform order difference information, and determining whether the carpooling user reads and replies within a second preset time. When the carpooling user has read the platform order difference information and has not replied within the second preset time, it is determined that the carpooling user automatically recognizes the platform order difference information. When the carpooling user has not read the platform order difference information and has not replied within the second preset time, the platform automatically triggers an online customer service return visit to verify the platform order difference information. It is understandable that users can choose to synchronize feedback information with co-passengers. After the co-passengers confirm that the information is true, it can be used as a basis for judgment. If the co-passengers do not confirm, users can initiate a specific upper limit of reminders every day to remind the co-passengers to confirm. If the co-passengers have read but do not reply, the platform can set it to automatically be regarded as approval if they do not respond within a specific number of working days after reading. If they have not read, it will automatically trigger an online customer service return visit for verification; if the co-passengers respond with disapproval, they can initiate a response to the user feedback. Users can also choose to give feedback to the platform in one direction, and the platform will verify with the co-passengers on its own as a basis for judgment.

[0018] In some technical solutions, optionally, the post-trip order processing method also includes: in response to a platform mediation trigger input initiated by a user, displaying a ride record page to the user; in response to a dispute order submission application input by the user on the ride record page, entering the platform mediation page for review.

[0019] In this technical solution, the post-trip order processing method also includes responding to the platform mediation trigger input initiated by the user, and displaying the ride record page to the user. In response to the user's dispute order submission application input on the ride record page, enter the platform mediation page for review. Specifically, when a dispute occurs between the driver and the passenger, you can select the dispute order submission application on the ride record page and choose to enter the platform mediation page for review. Alternatively, directly enter the platform mediation page and select the dispute order submission.

[0020] In some technical solutions, optionally, entering the platform mediation page for review includes: in response to the user's setting input on the platform mediation page, determining first evidence information, the first evidence information including order records and / or chat records, and sending the first evidence information to the platform and driver users; receiving second evidence information from the driver user, and determining whether to recognize the second evidence information; when the second evidence information is not recognized, applying to the platform for platform review and confirming whether to conduct a joint review; when conducting a joint review, randomly inviting a preset number of users to conduct the review together through the platform.

[0021] In this technical solution, the platform mediation page is entered for review, specifically, in response to the user's setting input on the platform mediation page, the first evidence information is determined, the first evidence information includes order records and / or chat records, and the first evidence information is sent to the platform and the driver user. The second evidence information from the driver user is received to determine whether the second evidence information is recognized. If the second evidence information is not recognized, the platform is applied to the platform for platform review, and it is confirmed whether to conduct a joint review. When conducting a joint review, a preset number of users are randomly invited by the platform to conduct a joint review. It can be understood that first, the driver and the passenger need to provide relevant evidence and information to support their claims. These evidences may include order records, chat records, etc. Then the platform exchanges the application opinions and evidence of both parties and asks whether to accept the other party's application. If an agreement is reached, it will be announced according to the recognized opinion. If no agreement is reached, the platform can be applied for to intervene in the platform review, and other platform users can be invited to jointly review. If an invitation is selected, a certain number of users will be randomly invited by the platform to jointly review. Finally, the platform review results are announced, and the driver and the passenger need to accept the review results and execute them.

[0022] In some technical solutions, optionally, the post-trip communication function page also includes one of the following or a combination thereof: jump to third parties - provide auto insurance inquiry entrance, claim application entrance, road rescue entrance, vehicle repair entrance, legal consultation entrance, item or vehicle trade-in entrance, and freight entrance.

[0023] In this technical solution, the post-trip communication function page can also promote related services, such as jumping to third parties to provide auto insurance inquiries, claims applications, roadside assistance, vehicle repairs, legal advice, trade-in of items or vehicles, freight, etc.

[0024] To achieve the second purpose of the present application, the technical solution of the second aspect of the present application provides a post-trip order processing system, including: a first response module, used to respond to the negotiation trigger input initiated by the user, and display the post-trip communication function page to the user, and the post-trip communication function page includes a self-service negotiation entrance; a second response module, used to respond to the user's setting input in the self-service negotiation entrance, determine the negotiation reason, and send a negotiation request and negotiation reason to the carpooling user; a receiving module, used to receive negotiation confirmation information from the carpooling user, and determine whether the carpooling user accepts the negotiation; an information exchange module, used to exchange negotiation information with the carpooling user through the platform when the carpooling user accepts the negotiation, and determine the final negotiation plan.

[0025] The post-trip order processing system provided by the present application includes a first response module, a second response module, a receiving module and an information exchange module. Among them, the first response module is used to respond to the negotiation trigger input initiated by the user, and display the post-trip communication function page to the user, and the post-trip communication function page includes a self-service negotiation entrance. The second response module is used to respond to the user's setting input in the self-service negotiation entrance, determine the negotiation reason, and send a negotiation request and negotiation reason to the carpooling user. The receiving module is used to receive the negotiation confirmation information from the carpooling user to determine whether the carpooling user accepts the negotiation. The information exchange module is used to exchange negotiation information with the carpooling user through the platform when the carpooling user accepts the negotiation, and determine the final negotiation plan. By uniformly configuring the application and exchange plan links by the platform for self-service negotiation, a good communication environment can be guaranteed, and users can exchange negotiation information and determine the final negotiation plan independently, effectively reducing the customer service communication cost.

[0026] To achieve the third purpose of the present application, the technical solution of the third aspect of the present application provides a post-trade order processing system, including: a memory and a processor, wherein the memory stores programs or instructions that can be run on the processor, and when the processor executes the program or instructions, it implements the steps of the post-trade order processing method of any one of the technical solutions of the first aspect, and thus has the technical effects of any of the technical solutions of the first aspect above, which will not be repeated here.

[0027] In order to achieve the fourth purpose of the present application, the technical solution of the fourth aspect of the present application provides a readable storage medium on which a program or instruction is stored. When the program or instruction is executed by the processor, the steps of the post-order processing method of any one of the technical solutions of the first aspect are implemented, and thus it has the technical effect of any one of the technical solutions of the first aspect mentioned above, which will not be repeated here.

[0028] Additional aspects and advantages of the present application will become apparent in the following description or will be learned through practice of the present application. BRIEF DESCRIPTION OF THE DRAWINGS

[0029] The above and / or additional aspects and advantages of the present application will become apparent and easily understood from the description of the embodiments in conjunction with the following drawings, in which: Figure 1 This is a flowchart of the steps of a post-order processing method according to an embodiment of the present application; Figure 2 This is a flowchart of the steps of a post-order processing method according to an embodiment of the present application; Figure 3 This is a flowchart of the steps of a post-order processing method according to an embodiment of the present application; Figure 4 This is a flowchart of the steps of a post-order processing method according to an embodiment of the present application; Figure 5This is a flowchart of the steps of a post-order processing method according to an embodiment of the present application; Figure 6 This is a flowchart of the steps of a post-order processing method according to an embodiment of the present application; Figure 7 This is a flowchart of the steps of a post-order processing method according to an embodiment of the present application; Figure 8 This is a schematic block diagram of the structure of a post-order processing system according to an embodiment of the present application; Fig. 9 This is a schematic block diagram of the structure of a post-order processing system according to an embodiment of the present application.

[0030] in, Figure 8 and Fig. 9 The corresponding relationship between the reference numerals and component names in the figure is: 10: post-delivery order processing system; 110: first response module; 120: second response module; 130: receiving module; 140: information exchange module; 20: post-delivery order processing system; 300: memory; 400: processor. DETAILED DESCRIPTION

[0031] In order to more clearly understand the above-mentioned purposes, features and advantages of the present application, the present application is further described in detail below in conjunction with the accompanying drawings and specific implementation methods. It should be noted that the embodiments of the present application and the features in the embodiments can be combined with each other without conflict.

[0032] In the following description, many specific details are set forth to facilitate a full understanding of the present application. However, the present application may also be implemented in other ways different from those described herein. Therefore, the scope of protection of the present application is not limited to the specific embodiments disclosed below.

[0033] Refer to the following Figures 1 to 9 Describe the post-order processing method and system and readable storage medium of some embodiments of the present application.

[0034] like Figure 1 As shown, the embodiment of the first aspect of the present application provides a post-order processing method, comprising the following steps: Step S102: In response to the negotiation trigger input initiated by the user, a post-trip communication function page is displayed to the user, and the post-trip communication function page includes a self-service negotiation entrance; Step S104: In response to the user's setting input at the self-service negotiation portal, determining the negotiation subject, and sending a negotiation request and the negotiation subject to the carpooling user; Step S106: receiving negotiation confirmation information from the carpooling user, and determining whether the carpooling user accepts the negotiation; Step S108: When the carpooling user accepts the negotiation, the platform exchanges negotiation information with the carpooling user to determine the final negotiation plan.

[0035] According to the post-trip order processing method provided in this embodiment, first, in response to the negotiation trigger input initiated by the user, the post-trip communication function page is displayed to the user, and the post-trip communication function page includes a self-service negotiation entrance. Then, in response to the user's setting input in the self-service negotiation entrance, the negotiation reason is determined, and the negotiation request and negotiation reason are sent to the carpooling user. Negotiation confirmation information is received from the carpooling user to determine whether the carpooling user accepts the negotiation. When the carpooling user accepts the negotiation, the negotiation information is exchanged with the carpooling user through the platform to determine the final negotiation plan. By uniformly configuring the application and exchange of plans for self-service negotiation by the platform, a good communication environment can be guaranteed, and users can exchange negotiation information autonomously to determine the final negotiation plan, effectively reducing customer service communication costs.

[0036] Among them, the post-trip order processing method can be applied to online car-hailing, ride-sharing, online cruising taxis and other types.

[0037] like Figure 2 As shown, according to an embodiment of the present application, the post-order processing method further includes the following steps: Step S202: When the carpooling user accepts the negotiation, the litigation information is exchanged with the carpooling user through the platform.

[0038] In this embodiment, the post-trip order processing method also includes exchanging litigation information with the carpooling user through the platform when the carpooling user accepts the negotiation. The autonomous exchange of required information between users can reduce the number of cases sued against the platform due to evidence collection and reduce litigation costs. Specifically, if there is a willingness to resolve through legal means, both parties can apply to exchange litigation information, such as name, ID number, itinerary recording, etc., and can choose to agree to the exchange or refuse to provide it.

[0039] like Figure 3 As shown, according to a post-trip order processing method of an embodiment proposed in the present application, the platform exchanges negotiation information with the carpooling user to determine the final negotiation plan, which specifically includes the following steps: Step S302: receiving first negotiation information from the carpooling user through the platform and determining a first negotiation plan; Step S304: In response to the user's setting input at the self-service negotiation entrance, second negotiation information is determined, and the second negotiation information is sent to the carpooling user through the platform, wherein the second negotiation information carries a second negotiation plan; Step S306: Receive the third negotiation information from the carpooling user through the platform and determine the final negotiation plan.

[0040] In this embodiment, the platform exchanges negotiation information with the carpooling user to determine the final negotiation plan, specifically, the platform receives first negotiation information from the carpooling user to determine the first negotiation plan. In response to the user's setting input at the self-service negotiation entrance, the second negotiation information is determined, and the second negotiation information is sent to the carpooling user through the platform, wherein the second negotiation information carries the second negotiation plan. The platform receives third negotiation information from the carpooling user to determine the final negotiation plan. Specifically, after the user chooses to negotiate, the applicant user is fed back that he has accepted the negotiation, and the two parties exchange negotiation plans. The platform can set the exchange rounds, such as a maximum of three rounds. If the negotiation is successful, the platform can set the order refund function and the compensation payment function. The user can choose the corresponding function to complete the plan, or can apply for customer service intervention to deal with it according to the plan confirmed by both parties. If the negotiation fails, both parties can choose to end the negotiation.

[0041] like Figure 4 As shown, according to an embodiment of the present application, the post-order processing method further includes the following steps: Step S402: in response to a trip feedback trigger input initiated by the user, a post-trip communication function page is displayed to the user, the post-trip communication function page also including a trip feedback entry; Step S404: In response to the user's setting input in the trip feedback portal, the platform order difference information is determined, and the platform order difference information is sent to the platform.

[0042] In this embodiment, the post-trip order processing method further includes displaying a post-trip communication function page to the user in response to a trip feedback trigger input initiated by the user, and the post-trip communication function page also includes a trip feedback portal. In response to the user's setting input in the trip feedback portal, the platform order difference information is determined, and the platform order difference information is sent to the platform. The user can feedback the platform order difference, that is, the actual situation of the order, such as filling in the information of the co-passenger or the actual passenger or the actual vehicle, and violations such as calling a taxi on behalf of others, so that the platform can understand the order situation and assist the user in handling disputes and judgment and disposal.

[0043] like Figure 5 As shown, according to an embodiment of the present application, the post-order processing method further includes the following steps: Step S502: sending the platform order difference information to the carpooling user, and determining whether the carpooling user confirms the platform order difference information within a first preset time; Step S504: When the carpooling user does not confirm the platform order difference information within the first preset time, a reminder message is sent to the carpooling user, prompting the carpooling user to confirm the platform order difference information, and determining whether the carpooling user reads and replies within the second preset time; Step S506: when the carpooling user has read the platform order difference information within the second preset time and has not responded, determining that the carpooling user automatically recognizes the platform order difference information; Step S508: When the carpooling user does not read the platform order difference information and does not reply within the second preset time, the platform automatically triggers the online customer service to return and verify the platform order difference information.

[0044] In this embodiment, the post-trip order processing method also includes sending platform order difference information to the carpooling user, and determining whether the carpooling user confirms the platform order difference information within a first preset time. When the carpooling user does not confirm the platform order difference information within the first preset time, a reminder message is sent to the carpooling user, prompting the carpooling user to confirm the platform order difference information, and determining whether the carpooling user reads and replies within a second preset time. When the carpooling user has read the platform order difference information and has not replied within the second preset time, it is determined that the carpooling user automatically recognizes the platform order difference information. When the carpooling user has not read the platform order difference information and has not replied within the second preset time, the platform automatically triggers an online customer service return visit to verify the platform order difference information. It is understandable that users can choose to synchronize feedback information with co-passengers. After the co-passengers confirm that the information is true, it can be used as a basis for judgment. If the co-passengers do not confirm, users can initiate a specific upper limit of reminders every day to remind the co-passengers to confirm. If the co-passengers have read but do not reply, the platform can set it to automatically be regarded as approval if they do not respond within a specific number of working days after reading. If they have not read, it will automatically trigger an online customer service return visit for verification; if the co-passengers respond with disapproval, they can initiate a response to the user feedback. Users can also choose to give feedback to the platform in one direction, and the platform will verify with the co-passengers on its own as a basis for judgment.

[0045] like Figure 6 As shown, according to an embodiment of the present application, the post-order processing method further includes the following steps: Step S602: In response to the platform mediation trigger input initiated by the user, displaying the ride record page to the user; Step S604: In response to the user submitting an application for a disputed order on the ride record page, enter the platform mediation page for review.

[0046] In this embodiment, the post-trip order processing method further includes displaying a ride record page to the user in response to a platform mediation trigger input initiated by the user. In response to the user's input of a dispute order submission application on the ride record page, the platform mediation page is entered for review. Specifically, when a dispute occurs between a driver and a passenger, the dispute order submission application can be selected on the ride record page, and the platform mediation page can be selected for review. Alternatively, the platform mediation page can be directly entered and the dispute order submission can be selected.

[0047] like Figure 7As shown, according to a post-order processing method of an embodiment proposed in the present application, entering the platform mediation page for review specifically includes the following steps: Step S702: In response to the user's setting input on the platform mediation page, determine the first evidence information, the first evidence information includes order records and / or chat records, and send the first evidence information to the platform and the driver user; Step S704: receiving the second evidence information from the driver user, and determining whether to approve the second evidence information; Step S706: When the second evidence information is not recognized, apply to the platform for platform review and confirm whether to conduct joint review; Step S708: When conducting a joint review, a preset number of users are randomly invited through the platform to conduct a joint review.

[0048] In this embodiment, the platform mediation page is entered for review, specifically in response to the user's setting input on the platform mediation page, the first evidence information is determined, the first evidence information includes order records and / or chat records, and the first evidence information is sent to the platform and the driver user. Receive the second evidence information from the driver user and determine whether to approve the second evidence information. When the second evidence information is not approved, apply to the platform for platform review and confirm whether to conduct a joint review. When conducting a joint review, the platform randomly invites a preset number of users to conduct a joint review. It can be understood that first, the driver and the passenger need to provide relevant evidence and information to support their claims. These evidences may include order records, chat records, etc. Then the platform exchanges the application opinions and evidence of both parties and asks whether to accept the other party's application. If an agreement is reached, it will be announced according to the approved opinion. If no agreement is reached, the platform can be applied for to intervene in the platform review, and it can be selected whether to invite other platform users to jointly review. If an invitation is selected, the platform will randomly invite a certain number of users to jointly review. Finally, the platform review results are announced, and the driver and the passenger need to accept the review results and execute them.

[0049] In some embodiments, optionally, the post-trip communication function page also includes one of the following or a combination thereof: jump to third parties - provide auto insurance inquiry entrance, claim application entrance, road rescue entrance, vehicle repair entrance, legal consultation entrance, item or vehicle trade-in entrance, and freight entrance.

[0050] like Figure 8As shown, an embodiment of the second aspect of the present application provides a post-trip order processing system 10, including: a first response module 110, for responding to a negotiation trigger input initiated by a user, and displaying a post-trip communication function page to the user, wherein the post-trip communication function page includes a self-service negotiation entrance; a second response module 120, for responding to the user's setting input in the self-service negotiation entrance, determining the negotiation matter, and sending a negotiation request and negotiation matter to the carpooling user; a receiving module 130, for receiving negotiation confirmation information from the carpooling user, and determining whether the carpooling user accepts the negotiation; an information exchange module 140, for exchanging negotiation information with the carpooling user through the platform when the carpooling user accepts the negotiation, and determining a final negotiation plan.

[0051] According to the post-trip order processing system 10 provided in this embodiment, it includes a first response module 110, a second response module 120, a receiving module 130 and an information exchange module 140. Among them, the first response module 110 is used to respond to the negotiation trigger input initiated by the user and display the post-trip communication function page to the user, and the post-trip communication function page includes a self-service negotiation entrance. The second response module 120 is used to respond to the user's setting input in the self-service negotiation entrance, determine the negotiation reason, and send a negotiation request and negotiation reason to the carpooling user. The receiving module 130 is used to receive the negotiation confirmation information from the carpooling user and determine whether the carpooling user accepts the negotiation. The information exchange module 140 is used to exchange negotiation information with the carpooling user through the platform when the carpooling user accepts the negotiation and determine the final negotiation plan. By uniformly configuring the platform to apply for and exchange solutions for self-service negotiation, a good communication environment can be guaranteed, and users can exchange negotiation information and determine the final negotiation plan independently, effectively reducing the customer service communication cost.

[0052] like Fig. 9 As shown, an embodiment of the third aspect of the present application provides a post-order processing system 20, including: a memory 300 and a processor 400, wherein the memory 300 stores programs or instructions that can be executed on the processor 400, and when the processor 400 executes the program or instruction, the various steps of the above-mentioned method embodiment are implemented, and the same technical effect can be achieved. To avoid repetition, it will not be repeated here.

[0053] The embodiment of the fourth aspect of the present application provides a readable storage medium, on which a program or instruction is stored. When the program or instruction is executed by a processor, each process of the above-mentioned post-order processing method embodiment is implemented, and the same technical effect can be achieved. To avoid repetition, it will not be repeated here.

[0054] According to a post-trip order processing method of a specific embodiment proposed in the present application, users can use this method to handle subsequent matters regarding the order, such as communicating with the driver and passengers, providing feedback on the actual situation of the order, and providing relevant advertising promotion services, thereby reducing customer service communication costs. Drivers and passengers can independently exchange the information required for filing a case; at the same time, the number of cases prosecuted on the platform due to evidence collection can be reduced; post-trip user needs can also be explored, and relevant post-trip third-party services can be promoted on the post-trip platform to increase advertising revenue.

[0055] Specifically, users can view the order list in the ride record - click on the disputed order, select post-trip processing, and select the post-trip type (driver-passenger communication, itinerary feedback, other - filled in by the user - processed by online customer service); or directly provide a post-trip entrance, and users can select the disputed order and select the post-trip type.

[0056] 1. Users can select the "Self-service Negotiation" type: User to User: ① Self-service negotiation request: One party initiates a negotiation request to the other party in the carpool and lists the negotiation reasons. The platform automatically asks the user whether there is any dispute in your order. The carpool user initiates a negotiation with you. Whether to accept it or not, the user can choose to refuse the negotiation or choose "can negotiate".

[0057] ② Self-service exchange of negotiation plans: After the user selects "can negotiate", feedback is given to the applicant (the user has accepted the negotiation) - the two parties exchange negotiation plans (the platform can set the exchange rounds, such as a maximum of three rounds) - negotiation is successful - the platform can set the function of returning the order amount and the function of paying compensation (similar to the function of paying highway tolls), and the user can select the corresponding function to complete the plan, or apply for customer service to intervene and handle it according to the plan confirmed by both parties. If the negotiation fails - both parties can choose to end the negotiation.

[0058] ③ Self-service exchange of litigation information: If there is a willingness to resolve the issue through legal means, both parties can apply to exchange litigation information (such as name, ID number, itinerary recording, etc.), and can choose to agree to the exchange or refuse to provide it.

[0059] In order to ensure a good communication environment throughout the entire process, users cannot edit messages on their own. The application and exchange plan links are uniformly configured by the platform, and users can only edit the reasons for the application and the content of the plan.

[0060] 2. Users can select the type of "trip feedback": User to platform: ① Users can provide feedback on order discrepancies on the platform (actual order situation) - such as filling in information on co-passengers / actual passengers / actual vehicles, as well as violations such as calling a ride on behalf of others, so that the platform can understand the order situation and assist users in resolving disputes and making judgments and decisions.

[0061] ② Users can choose to synchronize feedback information with co-passengers. After the co-passengers confirm that the information is true, it can be used as a basis for judgment. If the co-passengers do not confirm, the user can initiate a reminder with a specific upper limit every day to remind the co-passengers to confirm. If the co-passengers have read the message but do not reply, the platform can set it to automatically be deemed as approval if there is no response within a specific number of working days after reading. If it is not read, it will automatically trigger an online customer service follow-up verification; if the co-passengers respond with disapproval, the platform can initiate a response to the user feedback.

[0062] ③ Users can also choose to provide unilateral feedback to the platform, which will then be verified by the platform with the co-passengers as the basis for judgment.

[0063] 3. Users can choose the type of "platform intervention mediation": user to platform to user: The basic process for drivers and passengers to enter the "platform mediation review": ① Submit an application: When a dispute occurs between a driver and a passenger, you can select the dispute order on the ride record page to submit an application and choose to enter the platform mediation page for review. Alternatively, you can directly enter the [Mediation Review] function page and select the dispute order to submit.

[0064] ② Provide evidence: Drivers and passengers need to provide relevant evidence and information to support their claims. Such evidence may include order records, chat records, etc.

[0065] ③ Platform mediation: The platform exchanges opinions and evidence on the applications of both parties and asks whether to accept the other party’s application; ④ Announcement of mediation results: if consensus is reached, the results will be announced according to the recognized opinions; if no consensus is reached, the platform can be requested to intervene [platform review], and the platform can choose whether to invite other users to jointly review. If the invitation is chosen, the platform will randomly invite a certain number of users to jointly review; ⑤ Announce the platform review results, and drivers and passengers need to accept the review results and implement them; 4. The post-trip communication function page can also promote related services, such as jumping to third-party platforms that provide auto insurance inquiries, claims applications, roadside assistance, vehicle repairs, legal advice, item or vehicle trade-in, freight, etc.

[0066] In summary, the beneficial effects of the embodiments of the present application are: providing a driver-passenger self-service negotiation platform, reducing customer service communication costs, and allowing drivers and passengers to independently exchange the information required for filing a case. At the same time, it can reduce the number of cases prosecuted on the platform due to evidence collection, and can also tap into post-trip user needs. Relevant post-trip third-party services can be promoted on the post-trip platform to increase advertising revenue.

[0067] In this application, the terms "first", "second", and "third" are used for descriptive purposes only and are not to be understood as indicating or implying relative importance; the term "plurality" refers to two or more, unless otherwise expressly defined. Terms such as "installed", "connected", "connected", and "fixed" should be understood in a broad sense. For example, "connected" can be a fixed connection, a detachable connection, or an integral connection; "connected" can be a direct connection or an indirect connection through an intermediate medium. For those of ordinary skill in the art, the specific meanings of the above terms in this application can be understood according to the specific circumstances.

[0068] In the description of the present application, it should be understood that the terms "upper", "lower", "front", "back", etc., indicating directions or positional relationships are based on the directions or positional relationships shown in the accompanying drawings, and are only for the convenience of describing the present application and simplifying the description, rather than indicating or implying that the device or unit referred to must have a specific direction, be constructed and operated in a specific orientation, and therefore, should not be understood as a limitation on the present application.

[0069] In the description of this specification, the description of the terms "one embodiment", "some embodiments", "specific embodiments", etc. means that the specific features, structures, materials or characteristics described in conjunction with the embodiment or example are included in at least one embodiment or example of the present application. In this specification, the schematic representation of the above terms does not necessarily refer to the same embodiment or example. Moreover, the specific features, structures, materials or characteristics described can be combined in any one or more embodiments or examples in a suitable manner.

[0070] The above are only preferred embodiments of the present application and are not intended to limit the present application. For those skilled in the art, the present application may have various modifications and variations. Any modification, equivalent replacement, improvement, etc. made within the spirit and principle of the present application shall be included in the protection scope of the present application.

Claims

1. A post-order processing method, characterized in that: include: In response to a negotiation trigger input initiated by a user, a post-trip communication function page is displayed to the user, wherein the post-trip communication function page includes a self-service negotiation entry; In response to the user's setting input at the self-service negotiation portal, determining a negotiation subject, and sending a negotiation request and the negotiation subject to the carpooling user; receiving negotiation confirmation information from the carpooling user, and determining whether the carpooling user accepts the negotiation; When the carpooling user accepts the negotiation, the platform exchanges negotiation information with the carpooling user to determine a final negotiation plan.

2. The post-order processing method according to claim 1, characterized in that: Also includes: When the carpooling user accepts the negotiation, the litigation information is exchanged with the carpooling user through the platform.

3. The post-order processing method according to claim 1, characterized in that: Exchanging negotiation information with the carpooling user through the platform to determine a final negotiation plan includes: receiving, through the platform, first negotiation information from the carpooling user, and determining a first negotiation plan; In response to the user's setting input at the self-service negotiation entrance, determining second negotiation information, and sending the second negotiation information to the carpooling user through the platform, wherein the second negotiation information carries a second negotiation plan; The third negotiation information is received from the carpooling user through the platform to determine a final negotiation plan.

4. The post-order processing method according to claim 1, characterized in that: Also includes: In response to a trip feedback trigger input initiated by the user, a post-trip communication function page is displayed to the user, wherein the post-trip communication function page also includes a trip feedback entry; In response to the user's setting input in the trip feedback portal, platform order difference information is determined, and the platform order difference information is sent to the platform.

5. The post-order processing method according to claim 4, characterized in that: Also includes: Sending the platform order difference information to the carpooling user, and determining whether the carpooling user confirms the platform order difference information within a first preset time; When the carpooling user does not confirm the platform order difference information within the first preset time, sending a reminder message to the carpooling user, prompting the carpooling user to confirm the platform order difference information, and determining whether the carpooling user reads and replies within the second preset time; When the carpooling user has read the platform order difference information within the second preset time and has not responded, determining that the carpooling user automatically recognizes the platform order difference information; When the carpooling user fails to read the platform order difference information and fails to reply within the second preset time, the platform automatically triggers an online customer service visit to verify the platform order difference information.

6. The post-order processing method according to claim 1, characterized in that: Also includes: In response to a platform mediation trigger input initiated by the user, displaying a ride record page to the user; In response to the user's input of a dispute order submission application on the ride record page, the platform mediation page is entered for review.

7. The post-order processing method according to claim 6, characterized in that: The said entering the platform mediation page for review includes: In response to the user's setting input on the platform mediation page, determining first evidence information, the first evidence information including order records and / or chat records, and sending the first evidence information to the platform and the driver user; receiving second evidence information from the driver user, and determining whether to approve the second evidence information; When the second evidence information is not recognized, applying to the platform for platform review and confirming whether to conduct a joint review; When conducting a joint review, a preset number of users are randomly invited through the platform to conduct the review together.

8. The post-order processing method according to any one of claims 1 to 7, characterized in that: The post-trip communication function page also includes one of the following or a combination thereof: jump to third parties - providing auto insurance inquiry entrance, claim application entrance, road rescue entrance, vehicle repair entrance, legal consultation entrance, item or vehicle trade-in entrance, and freight entrance.

9. A post-order processing system, characterized in that: include: A first response module (110), configured to respond to a negotiation trigger input initiated by a user and display a post-trip communication function page to the user, wherein the post-trip communication function page includes a self-service negotiation entry; A second response module (120), configured to respond to the user's setting input at the self-service negotiation portal, determine the negotiation subject, and send a negotiation request and the negotiation subject to the carpooling user; A receiving module (130) is used to receive negotiation confirmation information from the carpooling user and determine whether the carpooling user accepts the negotiation; The information exchange module (140) is used to exchange negotiation information with the carpooling user through the platform when the carpooling user accepts the negotiation, and determine the final negotiation plan.

10. A post-order processing system, characterized in that: include: A memory (300) and a processor (400), wherein the memory (300) stores a program or instruction that can be run on the processor (400), and when the processor (400) executes the program or the instruction, the steps of the post-order processing method according to any one of claims 1 to 8 are implemented.

11. A readable storage medium having a program or instruction stored thereon, characterized in that: When the program or the instruction is executed by the processor, the steps of the post-order processing method according to any one of claims 1 to 8 are implemented.

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