Business processing method and device, communication equipment and storage medium

Abstract

The invention relates to the technical field of artificial intelligence, in particular to a service processing method and device, communication equipment and a storage medium. The business processing method comprises the steps that first operation data sent by mixed reality equipment is received, the first operation data corresponds to an operation instruction, and the operation instruction is an instruction received by the mixed reality equipment for a target business in a displayed first mixed reality scene; acquiring a business processing result corresponding to the first operation data under the condition that the first operation data meets a data requirement; the service processing result is sent to the mixed reality device, and the service processing result is used for indicating the mixed reality device to display the service processing result in the first mixed reality scene. According to the invention, the convenience and accuracy of business processing can be improved.

Description

Technical Field

[0001] The present disclosure relates to the field of artificial intelligence technology, and in particular to a business processing method, apparatus, communication equipment and storage medium. Background Art

[0002] With the development of science and technology, more and more services are provided to users, and improving service quality has become the focus of users. For example, business services can be provided to users through face-to-face communication. However, in this process, it is necessary to rely on paper documents, which makes the flexibility and accuracy of business handling poor. Summary of the invention

[0003] The present disclosure provides a service processing method, apparatus, communication device and storage medium to improve the convenience and accuracy of service processing. The technical solution of the present disclosure is as follows:

[0004] According to a first aspect of an embodiment of the present disclosure, a service processing method is provided, which is applied to a network device, including:

[0005] Receiving first operation data sent by a mixed reality device, wherein the first operation data corresponds to an operation instruction, and the operation instruction is an instruction received by the mixed reality device for a target business in a displayed first mixed reality scene;

[0006] If the first operation data meets the data requirement, obtaining a business processing result corresponding to the first operation data;

[0007] The business processing result is sent to the mixed reality device, wherein the business processing result is used to instruct the mixed reality device to display the business processing result in the first mixed reality scene.

[0008] According to some embodiments, obtaining a business processing result corresponding to the first operation data includes:

[0009] Obtaining the service type corresponding to the target service;

[0010] The first operation data is processed using a business rule corresponding to the business type to obtain a business processing result corresponding to the first operation data.

[0011] According to some embodiments, sending the business processing result to the mixed reality device includes:

[0012] Generate a second mixed reality scene corresponding to the business processing result by using the panoramic image and the three-dimensional 3D model;

[0013] Using the web graphics library WebGL, rendering the second mixed reality scene to obtain a third mixed reality scene;

[0014] The third mixed reality scene is sent to the mixed reality device, wherein the third mixed reality scene is used to instruct the mixed reality device to display the third mixed reality scene or a scene after the first mixed reality scene and the third mixed reality scene are merged.

[0015] According to some embodiments, the method further comprises:

[0016] Upon receiving a confirmation instruction sent by the mixed reality device for the business processing result, storing the business processing result in a memory;

[0017] When receiving a query instruction for the business processing result, searching the memory for the business processing result;

[0018] and / or

[0019] When an update instruction for the business processing result is received, the business processing result is updated in the memory, and the updated business processing result is stored.

[0020] According to some embodiments, the method further comprises:

[0021] Sending a fourth mixed reality scene to the mixed reality device;

[0022] Receiving a selection instruction sent by the mixed reality device, wherein the selection instruction is an instruction received by the mixed display device in the fourth mixed scene;

[0023] According to the selection instruction, the first mixed reality scene is determined and sent to the mixed reality device.

[0024] According to a second aspect of an embodiment of the present disclosure, a service processing method is provided, which is applied to a mixed reality device, including:

[0025] Receiving an operation instruction in the displayed first mixed reality scene, wherein the operation instruction includes at least one of a sight instruction, a gesture instruction, a voice instruction, and a click instruction;

[0026] Acquire first operation data according to the operation instruction, and send the first operation data to the network device, wherein the first operation data is used to instruct the network device to acquire a service processing result corresponding to the first operation data when the first operation data meets the data requirement;

[0027] Receive the business processing result sent by the network device, and display the business processing result in the first mixed reality scene.

[0028] According to some embodiments, obtaining first operation data according to the operation instruction includes:

[0029] According to the operation instruction, obtaining second operation data;

[0030] The second operation data is preprocessed to obtain the first operation data, wherein the preprocessing includes at least one of noise removal processing and formatting processing.

[0031] According to a third aspect of an embodiment of the present disclosure, a service processing device is provided, including:

[0032] A data receiving unit, configured to receive first operation data sent by a mixed reality device, wherein the first operation data corresponds to an operation instruction, and the operation instruction is an instruction received by the mixed reality device for a target business in a displayed first mixed reality scene;

[0033] A result acquisition unit, configured to acquire a business processing result corresponding to the first operation data if the first operation data meets the data requirement;

[0034] A result sending unit is used to send the business processing result to the mixed reality device, wherein the business processing result is used to instruct the mixed reality device to display the business processing result in the first mixed reality scene.

[0035] According to a fourth aspect of an embodiment of the present disclosure, a service processing device is provided, including:

[0036] An instruction receiving unit, configured to receive an operation instruction in the displayed first mixed reality scene, wherein the operation instruction includes at least one of a sight instruction, a gesture instruction, a voice instruction, and a click instruction;

[0037] a data sending unit, configured to obtain first operation data according to the operation instruction, and send the first operation data to the network device, wherein the first operation data is used to instruct the network device to obtain a service processing result corresponding to the first operation data when the first operation data meets the data requirement;

[0038] A result receiving unit is used to receive the business processing result sent by the network device and display the business processing result in the first mixed reality scene.

[0039] According to a fifth aspect of an embodiment of the present disclosure, a communication device is provided, including:

[0040] processor;

[0041] a memory for storing instructions executable by the processor;

[0042] The processor is configured to execute the instructions to implement the business processing method described in any one of the aforementioned aspects.

[0043] According to a sixth aspect of an embodiment of the present disclosure, a storage medium is provided. When instructions in the storage medium are executed by a processor of a communication device, the communication device is enabled to execute the service processing method described in any one of the preceding aspects.

[0044] According to a seventh aspect of an embodiment of the present disclosure, a computer program product is provided, including a computer program, wherein the computer program implements any one of the methods described in the preceding aspects when executed by a processor.

[0045] The technical solution provided by the embodiments of the present disclosure brings at least the following beneficial effects:

[0046] In some or related embodiments, by receiving first operation data sent by a mixed reality device, wherein the first operation data corresponds to an operation instruction, and the operation instruction is an instruction received by the mixed reality device for a target business in the displayed first mixed reality scene; when the first operation data meets the data requirements, obtaining the business processing result corresponding to the first operation data; sending the business processing result to the mixed reality device, wherein the business processing result is used to instruct the mixed reality device to display the business processing result in the first mixed reality scene. Therefore, by using mixed reality technology to conduct interactive business processing, there is no need for users to go to the counter to handle business, which reduces business processing costs, can improve the intuitiveness of the interaction process, improve the transparency of business display, provide users with an immersive business processing experience, can improve business handling efficiency and processing efficiency, and can verify data to reduce the situation where data errors cause business processing results to fail to meet user requirements, can reduce the probability of disputes, improve the reliability of business processing, and improve the convenience and accuracy of business processing.

[0047] It is to be understood that the foregoing general description and the following detailed description are exemplary and explanatory only and are not restrictive of the present disclosure. BRIEF DESCRIPTION OF THE DRAWINGS

[0048] The drawings herein are incorporated into and constitute a part of the specification, illustrate embodiments consistent with the present disclosure, and together with the description are used to explain the principles of the present disclosure, and do not constitute improper limitations on the present disclosure.

[0049] Figure 1is a flow chart of a business processing method according to an exemplary embodiment;

[0050] Figure 2 is a flow chart of a business processing method according to an exemplary embodiment;

[0051] Figure 3a is a schematic diagram showing an example of a mixed reality scene according to an exemplary embodiment;

[0052] Figure 3b is a schematic diagram showing an example of a mixed reality scene according to an exemplary embodiment;

[0053] Figure 4 is a flow chart of a business processing method according to an exemplary embodiment;

[0054] Figure 5 is an exemplary schematic diagram of a business processing system according to an exemplary embodiment;

[0055] Figure 6 is a block diagram of a service processing device according to an exemplary embodiment;

[0056] Figure 7 is a block diagram of a service processing device according to an exemplary embodiment;

[0057] Figure 8 is a block diagram of a network device according to an exemplary embodiment;

[0058] Fig. 9 The invention is a block diagram of a mixed reality device according to an exemplary embodiment. DETAILED DESCRIPTION

[0059] In order to enable ordinary persons in the art to better understand the technical solutions of the present disclosure, the technical solutions in the embodiments of the present disclosure will be clearly and completely described below in conjunction with the accompanying drawings.

[0060] The embodiments of the present disclosure provide a business processing method, device, communication device and storage medium. In some embodiments, the terms business processing method, information processing method, communication method, etc. can be replaced with each other, the terms business processing device, information processing device, communication device, etc. can be replaced with each other, and the terms information processing system, communication system, etc. can be replaced with each other.

[0061] The embodiments of the present disclosure are not exhaustive, but are only illustrative of some embodiments, and are not intended to be a specific limitation on the scope of protection of the present disclosure. In the absence of contradiction, each step in a certain embodiment can be implemented as an independent embodiment, and the steps can be arbitrarily combined. For example, a solution after removing some steps in a certain embodiment can also be implemented as an independent embodiment, and the order of the steps in a certain embodiment can be arbitrarily exchanged. In addition, the optional implementation methods in a certain embodiment can be arbitrarily combined; in addition, the embodiments can be arbitrarily combined, for example, some or all of the steps of different embodiments can be arbitrarily combined, and a certain embodiment can be arbitrarily combined with the optional implementation methods of other embodiments.

[0062] In each embodiment of the present disclosure, unless otherwise specified or there is a logical conflict, the terms and / or descriptions between the embodiments are consistent and can be referenced to each other, and the technical features in different embodiments can be combined to form a new embodiment based on their internal logical relationships.

[0063] The terms used in the embodiments of the present disclosure are only for the purpose of describing specific embodiments and are not intended to limit the present disclosure.

[0064] In the embodiments of the present disclosure, unless otherwise specified, elements expressed in the singular form, such as "a", "an", "the", "above", "said", "aforementioned", "this", etc., may mean "one and only one", or "one or more", "at least one", etc. For example, when using articles such as "a", "an", "the" in English in translation, the noun after the article may be understood as a singular expression or a plural expression.

[0065] In the embodiments of the present disclosure, “plurality” refers to two or more.

[0066] In some embodiments, the terms “at least one,” “one or more,” “a plurality of,” “multiple,” etc. may be used interchangeably.

[0067] In some embodiments, "at least one of A and B", "A and / or B", "A in one case, B in another case", "in response to one case A, in response to another case B", etc., may include the following technical solutions according to the situation: in some embodiments, A (A is executed independently of B); in some embodiments, B (B is executed independently of A); in some embodiments, execution is selected from A and B (A and B are selectively executed); in some embodiments, A and B (both A and B are executed). When there are more branches such as A, B, C, etc., the above is also similar.

[0068] In some embodiments, devices and equipment may be interpreted as physical or virtual, and their names are not limited to the names recorded in the embodiments. In some cases, they may also be understood as "equipment", "device", "circuit", "network element", "node", "function", "unit", "section", "system", "network", "chip", "chip system", "entity", "subject", etc.

[0069] In some embodiments, "terminal" or "terminal device" can be referred to as "user equipment (UE)", "user terminal" "mobile station (MS)", "mobile terminal (MT)", subscriber station, mobile unit, subscriber unit, wireless unit, remote unit, mobile device, wireless device, wireless communication device, remote device, mobile subscriber station, access terminal, mobile terminal, wireless terminal, remote terminal, handset, user agent, mobile client, client, etc.

[0070] It should be noted that the information (including but not limited to user device information, user personal information, etc.), data (including but not limited to data used for analysis, stored data, displayed data, etc.) and signals involved in this application are all authorized by the user or fully authorized by all parties, and the collection, use and processing of relevant data must comply with relevant laws, regulations and standards of relevant countries and regions.

[0071] It should be noted that the terms "first", "second", etc. in the specification and claims of the present disclosure and the above-mentioned drawings are used to distinguish similar objects, and are not necessarily used to describe a specific order or sequence. It should be understood that the data used in this way can be interchanged where appropriate, so that the embodiments of the present disclosure described herein can be implemented in an order other than those illustrated or described herein. The embodiments described in the following exemplary embodiments do not represent all embodiments consistent with the present disclosure. Instead, they are merely examples of devices and methods consistent with some aspects of the present disclosure as detailed in the appended claims.

[0072] Figure 1 is a flow chart of a business processing method according to an exemplary embodiment. Figure 1 As shown, the following steps are included:

[0073] In step S11, first operation data sent by a mixed reality device is received, wherein the first operation data corresponds to an operation instruction, and the operation instruction is an instruction received by the mixed reality device for a target business in a displayed first mixed reality scene;

[0074] In some embodiments, the execution subject of the embodiments of the present disclosure may be, for example, a network device, and the name of the network device is not limited. For example, the network device may also be called a server, a base station, or a server cluster, etc. The embodiments of the present disclosure are not limited to this.

[0075] According to some embodiments, the mixed reality device may be, for example, a device that interacts with a network device. The mixed reality device does not specifically refer to a fixed device. For example, when any component of the mixed reality device changes, the mixed reality device may also change accordingly. For example, when the device identification of the mixed reality device changes, the mixed reality device may also change accordingly. Among them, mixed reality (MR for short) is a combination of augmented reality (AR) and virtual reality (VR), a technology that merges the virtual world with the real world. Through mixed reality technology, users can see the interaction between virtual objects and real objects in the same space, thereby providing a richer, more intuitive and realistic user experience. Mixed reality is not just a visual overlay, it also includes a variety of interaction methods such as environmental input, spatialized sound, location and persistence, allowing users to interact with virtual and real elements more naturally.

[0076] In some embodiments, the operation data may be, for example, data corresponding to a certain operation. The operation data does not specifically refer to a certain data, and the operation data may be, for example, a data set or a single data. The embodiments of the present disclosure do not limit this.

[0077] In some embodiments, the first one of the first operation data is used to distinguish from the remaining operation data. For example, when the operation instruction changes, the first operation data may also change accordingly. For example, when a certain data included in the first operation data changes, the first operation data may also change accordingly. For example, when the generation time point of the first operation data changes, the first operation data may also change accordingly.

[0078] According to some embodiments, the operation instruction may be, for example, an operation instruction acquired by a mixed reality device, and the operation instruction is used to indicate an operation to be performed on a service. The operation instruction includes, but is not limited to, a voice instruction, a gesture instruction, a voice instruction, and a timing instruction.

[0079] In some embodiments, the mixed reality scene may be, for example, a scene displayed using mixed reality technology. The mixed reality scene does not specifically refer to a fixed scene. For example, when the number of objects or the type of objects included in the mixed reality scene changes, the mixed reality scene may also change accordingly. For example, when the generation method of the mixed reality scene changes, the mixed reality scene may also change accordingly.

[0080] In some embodiments, the first of the first mixed reality scenes is used to distinguish from other mixed reality scenes, and does not specifically refer to a fixed mixed reality scene. Different mixed reality scenes may, for example, include different factors.

[0081] In some embodiments, the target service may be, for example, a service to be processed. The target service does not specifically refer to a fixed service. For example, when the service type changes, the target service may also change accordingly.

[0082] In some embodiments, for example, first operation data sent by a mixed reality device may be received.

[0083] In step S12, when the first operation data meets the data requirement, a business processing result corresponding to the first operation data is obtained;

[0084] In some embodiments, the data requirement may be, for example, a requirement for determining whether to perform business processing on the target business. The data requirement includes, but is not limited to, data integrity requirements and data accuracy requirements. The data requirement does not specifically refer to a fixed requirement. For example, when a specific threshold corresponding to the data requirement changes, the data requirement may also change accordingly. For example, when a modification instruction for the data requirement is received, the data requirement may also change accordingly.

[0085] In some embodiments, the business processing result may be, for example, the result obtained after processing the target business. The business processing result does not specifically refer to a fixed result. For example, when the processing method changes, the business processing result may also change accordingly. For example, when the target business changes, the business processing result may also change accordingly.

[0086] In some embodiments, when the first operation data meets the data requirements, a business processing result corresponding to the first operation data is obtained.

[0087] In step S13, the business processing result is sent to the mixed reality device, wherein the business processing result is used to instruct the mixed reality device to display the business processing result in the first mixed reality scene.

[0088] In some embodiments, when a business processing result is obtained, the business processing result can be sent to the mixed reality device, wherein the business processing result is used to instruct the mixed reality device to display the business processing result in the first mixed reality scene.

[0089] In some or related embodiments, by receiving first operation data sent by a mixed reality device, wherein the first operation data corresponds to an operation instruction, and the operation instruction is an instruction received by the mixed reality device for a target business in the displayed first mixed reality scene; when the first operation data meets the data requirements, obtaining the business processing result corresponding to the first operation data; sending the business processing result to the mixed reality device, wherein the business processing result is used to instruct the mixed reality device to display the business processing result in the first mixed reality scene. Therefore, by using mixed reality technology to conduct interactive business processing, there is no need for users to go to the counter to handle business, which reduces business processing costs, can improve the intuitiveness of the interaction process, improve the transparency of business display, provide users with an immersive business processing experience, can improve business handling efficiency and processing efficiency, and can verify data to reduce the situation where data errors cause business processing results to fail to meet user requirements, can reduce the probability of disputes, improve the reliability of business processing, and improve the convenience and accuracy of business processing.

[0090] Figure 2 is a flow chart of a business processing method according to an exemplary embodiment. Figure 2 As shown, the following steps are included:

[0091] In step S21, first operation data sent by the mixed reality device is received, wherein the first operation data corresponds to an operation instruction, and the operation instruction is an instruction received by the mixed reality device for a target business in the displayed first mixed reality scene;

[0092] The specific process is as described above and will not be repeated here.

[0093] In some embodiments, the technical solution of the embodiments of the present disclosure can be applied to, for example, insurance business processing scenarios. Among them, the mixed reality device can, for example, display an insurance business hall scene. The insurance business hall scene can, for example, include multiple service windows and multiple information display areas. The user can provide operation instructions for the target business in the first mixed reality scene displayed by the mixed reality device. For example, the operation instruction can be obtained through gesture recognition. For example, the operation instruction can also be obtained through input voice information. For example, the operation instruction can also be obtained through a virtual keyboard.

[0094] In some embodiments, the method further comprises:

[0095] Sending a fourth mixed reality scene to the mixed reality device;

[0096] Receiving a selection instruction sent by the mixed reality device, wherein the selection instruction is an instruction received by the mixed display device in the fourth mixed scene;

[0097] According to the selection instruction, the first mixed reality scene is determined and sent to the mixed reality device. Therefore, the first mixed reality scene can be displayed through the selection instruction, and the corresponding mixed reality scene can be displayed according to user needs, thereby improving the accuracy of mixed reality scene display, providing personalized and flexible services, improving the accuracy of target business determination, and improving the accuracy of business processing.

[0098] Among them, in one embodiment of the present disclosure, the fourth mixed reality scene may be, for example, a displayed insurance business hall scene, and an example schematic diagram of the fourth mixed reality scene may be, for example, as shown in FIG. Figure 3a The fourth in the fourth mixed reality scene is used to distinguish it from the other mixed reality scenes, and does not specifically refer to a fixed scene. For example, when the application scene changes, the fourth mixed reality scene can also change accordingly.

[0099] In some embodiments, the first mixed reality scene may be, for example, a mixed reality scene corresponding to a certain insurance business type determined according to a selection instruction. The insurance business types include, but are not limited to, purchasing new insurance, renewing insurance, applying for claims, and inquiring about insurance policies. The first mixed reality scene does not specifically refer to a certain fixed mixed reality scene. For example, when the insurance business type changes, the first mixed reality scene may also change accordingly. An example schematic diagram of the first mixed reality scene may be, for example, as shown in FIG. Figure 3b shown.

[0100] In some embodiments, the first operation data may include, for example, user information, insurance period, insurance amount, etc. The network device may fill in the first operation data to obtain a filled form, thereby improving the efficiency and accuracy of information input. The mixed reality device may be, for example, a head-mounted mixed reality device.

[0101] In some embodiments, for example, a 3D model may be used to render and run a scene, wherein, for example, three-point modeling and seven-point mapping are specifically used, normal mapping may be used, and triangular faces may be used instead of quadrilateral faces to improve the accuracy of establishing a mixed reality scene. For example, at least one of the following may be included:

[0102] Texture Mapping: A type of mapping used to add color, pattern, or detail to a model's surface. For example, adding a brick texture to a building's walls, or a grass texture to a terrain.

[0103] Normal Mapping: Normal mapping is used to create a bumpy feeling on the surface of the model, simulating additional geometric details without increasing the actual number of vertices. It affects the lighting calculation by changing the direction of the surface normal, thus creating a sense of depth.

[0104] Displacement Mapping: Similar to Normal Mapping, but Displacement Mapping actually changes the geometry of the model, not just the visual effect. It is often used to create realistic bumps and undulations, such as height changes in terrain.

[0105] Specular Mapping: It is used to define the specular reflection area and intensity on the surface of the model, thereby controlling which parts of the model will appear brighter under lighting.

[0106] Ambient Occlusion Mapping: This map simulates a soft shadow effect and is often used to enhance shadows in the corners and crevices of a model to increase realism.

[0107] Emissive Mapping: Used to indicate which parts of the model will emit light, such as light bulbs or displays.

[0108] Opacity / Alpha Mapping: Used to control the transparency of the model surface, allowing the creation of translucent effects such as leaves and glass.

[0109] Bump Mapping: Similar to a Normal Map, it is used to create a bumpy effect on a surface, but usually uses a grayscale image to define height variations.

[0110] Among them, using triangular faces instead of quadrilateral faces can have the following characteristics, for example:

[0111] Flexibility and stability: A triangle is made up of three vertices and three edges, and is the basic unit of a three-dimensional shape. This structure makes the triangle extremely flexible during modeling, making it easy to create and edit complex shapes.

[0112] Compressibility: Compared with quadrilaterals, triangular faces are easier to compress. When exporting or uploading 3D models to a network platform, smaller file sizes help speed up transmission and save storage space.

[0113] Wide applicability: Many 3D modeling software and platforms support triangular face structures. Using triangular faces can ensure that the model has good compatibility between different software and platforms.

[0114] Detailed representation: Although quad faces may have less data in some cases, triangular faces are more advantageous in representing details. Through proper triangulation, finer details and textures can be created on the surface of the model.

[0115] Real-time rendering performance: In applications that require real-time rendering in mixed reality, the use of triangles can improve rendering performance. Due to the simplicity of triangles, the graphics processor can process them faster, resulting in smoother visual effects.

[0116] Among them, for example, the following three-dimensional optimization technology can also be used to establish a 3D model:

[0117] Use LOD (Level of Detail) technology: The detail level of the model can be dynamically adjusted according to the distance of the observer. When the distance between the observer and the model is greater than the threshold, the model with a lower detail level is used, and when the distance between the observer and the model is less than the threshold, the model with a higher detail level is switched. This can reduce the rendering load while maintaining the visual effect.

[0118] Merge duplicate geometry: In the model, there may be duplicate geometry, such as duplicate walls, columns, etc. By merging these duplicate geometries, you can reduce memory usage and computing resources, thereby improving rendering performance.

[0119] Optimize textures and materials: Reducing the resolution of textures or using compressed texture formats can reduce the size of model files and reduce rendering time. In addition, simplifying the complexity of materials, such as reducing the use of reflection, refraction and other effects, can also improve rendering efficiency.

[0120] Use Proxy objects: Proxy is a low-detail model that can be rendered instead of the original model. During the rendering process, using Proxy objects can significantly reduce the rendering load and increase the rendering speed.

[0121] Reasonable use of optimization options: Many 3D modeling software provide optimization tools or options, such as tools to optimize meshes, tools to reduce material complexity, etc. Reasonable use of these optimization options can greatly improve the performance of the model.

[0122] Make drawings by scene: Don't put all angles and details into one scene, but split the scene into multiple parts as needed, and delete the models that the camera cannot see in each scene. This can reduce the load when rendering.

[0123] Reduce the number of objects: Merge multiple objects of the same material into one object to reduce the number of objects in the scene. This can reduce the complexity and resource consumption during rendering.

[0124] Check and optimize texture sizes: If the texture size is too large, it may cause slow rendering. Therefore, you need to check the size of all textures and use appropriate tools to compress or replace small-sized textures.

[0125] In step S22, when the first operation data meets the data requirement, the service type corresponding to the target service is obtained;

[0126] The specific process is as described above and will not be repeated here.

[0127] In some embodiments, the network device may verify the integrity of the first operation data, for example, and obtain the service type corresponding to the target service when the integrity of the first operation data is greater than an integrity threshold.

[0128] According to some embodiments, the network device may, for example, verify the integrity of the first operation data. For example, when the integrity of the first operation data is less than an integrity threshold, a prompt message may be issued, and modification information corresponding to the first operation data may be sent to the mixed reality device.

[0129] In step S23, the first operation data is processed using the business rule corresponding to the business type to obtain a business processing result corresponding to the first operation data;

[0130] The specific process is as described above and will not be repeated here.

[0131] In some embodiments, the business rule may be, for example, a preset rule for processing the target business. The business rule does not specifically refer to a fixed rule. For example, when a parameter in the business rule changes, the business rule may also change accordingly. Different business types may correspond to different business rules.

[0132] In some embodiments, the business type may be, for example, insurance claims. The first operation data may be calculated using business rules to obtain a claim amount. In the process of obtaining the business processing result, for example, multiple interactions may be performed with the mixed reality device to obtain a business processing result that meets the result requirements.

[0133] In step S24, the business processing result is sent to the mixed reality device, wherein the business processing result is used to instruct the mixed reality device to display the business processing result in the first mixed reality scene.

[0134] The specific process is as described above and will not be repeated here.

[0135] According to some embodiments, sending the business processing result to the mixed reality device includes:

[0136] Generate a second mixed reality scene corresponding to the business processing result by using the panoramic image and the three-dimensional 3D model;

[0137] Using the web graphics library WebGL, rendering the second mixed reality scene to obtain a third mixed reality scene;

[0138] The third mixed reality scene is sent to the mixed reality device, wherein the third mixed reality scene is used to instruct the mixed reality device to display the third mixed reality scene or a scene after the first mixed reality scene and the third mixed reality scene are merged.

[0139] The second mixed reality scene may be obtained by directly processing the business processing result using a panoramic image and a three-dimensional 3D model, for example. The third mixed reality scene may be obtained by rendering the second mixed reality scene.

[0140] Among them, when the mixed reality device receives the third mixed reality scene, it can only display the third mixed reality scene, or it can fuse the first mixed reality scene and the third mixed reality scene to display the fused mixed reality scene. The user can view the business processing results in the mixed reality scene. When it is determined that the business processing results meet the result requirements, a confirmation instruction can be sent to the network device, and the network device can store the business processing results. When the confirmation instruction is not received within the preset time, the business processing results can be re-determined or modified.

[0141] According to some embodiments, when the business processing result meets the result requirement, the business result can be sent to the terminal, and the terminal performs subsequent processing on the business processing result. For example, the insurance policy information can be sent to the terminal for review and issuance.

[0142] According to some embodiments, the method further comprises:

[0143] Upon receiving a confirmation instruction sent by the mixed reality device for the business processing result, storing the business processing result in a memory;

[0144] When receiving a query instruction for the business processing result, searching the memory for the business processing result;

[0145] and / or

[0146] When an update instruction for the business processing result is received, the business processing result is updated in the memory, and the updated business processing result is stored.

[0147] In some embodiments, the network device may, for example, store preference information corresponding to a user account in order to provide personalized services and improve the convenience of insurance business processing.

[0148] In one or related embodiments, when the first operation data meets the data requirements, the business type corresponding to the target business is obtained; the first operation data is processed using the business rules corresponding to the business type, and the business processing result corresponding to the first operation data is obtained. Therefore, an interactive business processing process is performed through mixed reality technology, and users do not need to go to the counter to handle business, which reduces business processing costs, improves the intuitiveness of the interaction process, improves the transparency of business display, and provides users with an immersive business processing experience, which can improve business handling efficiency and processing efficiency, and can verify data. The business rules correspond to the business type, which reduces the situation where data errors cause business processing results to fail to meet user requirements, reduces the probability of disputes, improves the reliability of business processing, and improves the convenience and accuracy of business processing.

[0149] Figure 4 is a flow chart of a business processing method according to an exemplary embodiment. Figure 4 As shown, the following steps are included:

[0150] In step S31, an operation instruction is received in the displayed first mixed reality scene, wherein the operation instruction includes at least one of a sight instruction, a gesture instruction, a voice instruction, and a click instruction;

[0151] According to some embodiments, the execution subject of the embodiments of the present disclosure may be, for example, a mixed reality device. The name of the mixed reality device is not limited. For example, it may also be called a head-mounted mixed reality device, including a terminal of a mixed reality module.

[0152] Among them, the related terms of this embodiment are introduced as above and will not be repeated here.

[0153] In one embodiment of the present disclosure, for example, the input login information may be verified before the implementation of the solution. After the verification, the first mixed reality scene is displayed. The login information includes but is not limited to the user name and password input by gesture or the user information input by biometric technology. The biometric technology may include, for example, iris scanning, etc.

[0154] In some embodiments, the first mixed reality scene may display a floating menu, for example. The floating menu may include a plurality of different insurance business types.

[0155] In some embodiments, the sight line instruction may include, for example, a gaze selection instruction. For example, the gaze selection instruction may be that the instruction is obtained when the duration of gazing at a certain area exceeds a preset duration. The first operation data is obtained by parsing the label of the area. Among them, the information in the first mixed reality scene can be zoomed and adjusted through gestures to adjust the display area or display detailed information, thereby improving the convenience of detail display and improving the accuracy of obtaining operation instructions.

[0156] In some embodiments, during the process of information input, the input data can be checked in real time, and visual or auditory feedback can be provided when it is detected that the input data does not meet the data requirements, that is, visual feedback information or auditory feedback information is generated to improve the accuracy of data input, reduce the time of data input, and improve the accuracy and efficiency of business processing.

[0157] In some embodiments, for example, an operation instruction may be received in a displayed first mixed reality scene, and the operation instruction may be, for example, a line of sight instruction.

[0158] According to some embodiments, the mixed reality device may verify the input login information, for example, to improve the security of using the mixed reality device. The input login information may be as described above, for example.

[0159] In step S32, first operation data is obtained according to the operation instruction, and the first operation data is sent to the network device, wherein the first operation data is used to instruct the network device to obtain a service processing result corresponding to the first operation data when the first operation data meets the data requirement;

[0160] According to some embodiments, when an operation instruction is obtained, operation data corresponding to the operation instruction may be obtained. For example, when an insurance purchase instruction is given, the first operation data obtained may include insurance demand information and years.

[0161] According to some embodiments, obtaining first operation data according to the operation instruction includes:

[0162] According to the operation instruction, obtaining second operation data;

[0163] The second operation data is preprocessed to obtain the first operation data, wherein the preprocessing includes at least one of noise removal processing and formatting processing.

[0164] In some embodiments, the second operation data may be, for example, directly acquired operation data. The first operation data may be, for example, data sent by the mixed reality device to the network device. For example, when the second operation data is sent directly, the first operation data and the second operation data may be the same. For example, the second operation data may be preprocessed to obtain the first operation data, which may reduce the data transmission time and improve the data transmission efficiency.

[0165] In step S33, the business processing result sent by the network device is received, and the business processing result is displayed in the first mixed reality scene.

[0166] In some embodiments, the business processing result sent by the network device can be received and displayed in the first mixed reality scene. The mixed reality device can also be connected to other terminals, including but not limited to mobile phones, printers, and fax machines.

[0167] In some embodiments, the mixed reality device may exit or display another mixed reality scene when displaying the completion result of the business processing. This disclosure embodiment is not limited to this.

[0168] Figure 5 is a structural diagram of a business processing system according to an exemplary embodiment. Figure 5 As shown, the business processing system 500 includes a mixed reality device 501 and a network device 502. The network device may include a data processing module, a business logic module, a scene rendering module, a database, and a network connection.

[0169] The mixed reality device can, for example, obtain the first operation data through a gesture recognition system, and send the first operation data to the network device in a preset data format. The gesture recognition system can, for example, identify the gesture type, gesture operation object, and operation intention.

[0170] The data processing module is responsible for processing the raw operation data received from the mixed reality device; parsing the data, converting it into instructions or information that the system can understand and apply, and passing the parsed data to other related modules, such as the scene rendering module and the business logic processing module, to trigger corresponding operations or responses. The data processing module has efficient and accurate processing capabilities, can process large amounts of rapidly input data, and improve the real-time and stability of business processing. Among them, the parsing process may include, for example, data preprocessing. Among them, data preprocessing includes but is not limited to noise removal processing, format standardization processing, etc.

[0171] The business logic module is used to process all logic related to the insurance business, such as product query, quotation calculation, policy generation, etc. This module can receive and parse the interactive signals from the scene rendering module, trigger the corresponding business processing flow according to the user's operation, and interact with the database and other back-end systems to obtain or update insurance business data. The business processing module can, for example, calculate the premium information based on the input insurance product and purchase period, and store the premium information in the database. The business logic module can also display the business processing results to the mixed reality device through the scene rendering module. At the same time, multiple service options related to the business can also be used. Among them, the business logic module can also verify the security and consistency of the data to improve the accuracy of business processing.

[0172] The scene rendering module is used to dynamically generate mixed reality scenes according to business instructions. This module is responsible for rendering mixed reality scenes in real time according to the data and instructions of the business logic processing module, ensuring that the graphic elements in the scene (such as insurance product models, user interface elements, etc.) can be displayed to the mixed reality device in a realistic way, and synchronized with the interactive actions of the mixed reality device (such as gesture recognition, head tracking, etc.), and updating the scene perspective and element status in real time.

[0173] Database: represented as an independent module, storing insurance business related data.

[0174] Network connections: Use arrows or lines to represent the flow of data between mixed reality devices, servers, and databases.

[0175] In one or related embodiments, an operation instruction is received in a displayed first mixed reality scene, wherein the operation instruction includes at least one of a line of sight instruction, a gesture instruction, a voice instruction, and a click instruction; first operation data is obtained according to the operation instruction, and the first operation data is sent to a network device, the business processing result sent by the network device is received, and the business processing result is displayed in the first mixed reality scene. Therefore, by using mixed reality technology to conduct interactive business processing, there is no need for users to go to the counter to handle business, which reduces business processing costs, improves the intuitiveness of the interaction process, improves the transparency of business display, provides users with an immersive business processing experience, improves business handling efficiency and processing efficiency, and can verify data to reduce the situation where data errors cause business processing results to fail to meet user requirements, which can reduce the probability of disputes, improve the reliability of business processing, and improve the convenience and accuracy of business processing.

[0176] Figure 6 FIG. 1 is a block diagram of a service processing device according to an exemplary embodiment. Figure 6 , the service processing device 600 includes:

[0177] The data receiving unit 601 is used to receive first operation data sent by the mixed reality device, wherein the first operation data corresponds to an operation instruction, and the operation instruction is an instruction received by the mixed reality device for a target business in the displayed first mixed reality scene;

[0178] A result acquisition unit 602 is used to acquire a business processing result corresponding to the first operation data when the first operation data meets the data requirement;

[0179] The result sending unit 603 is used to send the business processing result to the mixed reality device, wherein the business processing result is used to instruct the mixed reality device to display the business processing result in the first mixed reality scene.

[0180] According to some embodiments, the result acquisition unit 602, when used to acquire the business processing result corresponding to the first operation data, is specifically used to:

[0181] Obtaining the service type corresponding to the target service;

[0182] The first operation data is processed using a business rule corresponding to the business type to obtain a business processing result corresponding to the first operation data.

[0183] According to some embodiments, the result sending unit 603, when used to send the business processing result to the mixed reality device, is specifically used to:

[0184] Generate a second mixed reality scene corresponding to the business processing result by using the panoramic image and the three-dimensional 3D model;

[0185] Using the web graphics library WebGL, rendering the second mixed reality scene to obtain a third mixed reality scene;

[0186] The third mixed reality scene is sent to the mixed reality device, wherein the third mixed reality scene is used to instruct the mixed reality device to display the third mixed reality scene or a scene after the first mixed reality scene and the third mixed reality scene are merged.

[0187] According to some embodiments, the result sending unit 603 is further specifically configured to:

[0188] Upon receiving a confirmation instruction sent by the mixed reality device for the business processing result, storing the business processing result in a memory;

[0189] When receiving a query instruction for the business processing result, searching the memory for the business processing result;

[0190] and / or

[0191] When an update instruction for the business processing result is received, the business processing result is updated in the memory, and the updated business processing result is stored.

[0192] According to some embodiments, the result sending unit 603 is further specifically configured to:

[0193] Sending a fourth mixed reality scene to the mixed reality device;

[0194] Receiving a selection instruction sent by the mixed reality device, wherein the selection instruction is an instruction received by the mixed display device in the fourth mixed scene;

[0195] According to the selection instruction, the first mixed reality scene is determined and sent to the mixed reality device.

[0196] Regarding the device in the above embodiment, the specific manner in which each module performs operations has been described in detail in the embodiment of the method, and will not be elaborated here.

[0197] In some or related embodiments, a data receiving unit is used to receive first operation data sent by a mixed reality device, wherein the first operation data corresponds to an operation instruction, and the operation instruction is an instruction received by the mixed reality device for a target business in the first mixed reality scene displayed; a result acquisition unit is used to obtain a business processing result corresponding to the first operation data when the first operation data meets the data requirements; a result sending unit is used to send the business processing result to the mixed reality device, wherein the business processing result is used to instruct the mixed reality device to display the business processing result in the first mixed reality scene. Therefore, by using mixed reality technology to conduct interactive business processing, users do not need to go to the counter to handle business, which reduces business processing costs, improves the intuitiveness of the interactive process, improves the transparency of business display, provides users with an immersive business processing experience, improves business handling efficiency and processing efficiency, and can verify data to reduce the situation where data errors cause business processing results that do not meet user requirements, which can reduce the probability of disputes, improve the reliability of business processing, and improve the convenience and accuracy of business processing.

[0198] Figure 7 FIG. 1 is a block diagram of a service processing device according to an exemplary embodiment. Figure 7 , the service processing device 700 includes:

[0199] The instruction receiving unit 701 is used to receive an operation instruction in the displayed first mixed reality scene, wherein the operation instruction includes at least one of a sight instruction, a gesture instruction, a voice instruction, and a click instruction;

[0200] A data sending unit 702 is used to obtain first operation data according to the operation instruction, and send the first operation data to the network device, wherein the first operation data is used to instruct the network device to obtain a service processing result corresponding to the first operation data when the first operation data meets the data requirement;

[0201] The result receiving unit 703 is used to receive the business processing result sent by the network device and display the business processing result in the first mixed reality scene.

[0202] According to some embodiments, the data sending unit 702, when used to obtain the first operation data according to the operation instruction, is specifically used to:

[0203] According to the operation instruction, obtaining second operation data;

[0204] The second operation data is preprocessed to obtain the first operation data, wherein the preprocessing includes at least one of noise removal processing and formatting processing.

[0205] Regarding the device in the above embodiment, the specific manner in which each module performs operations has been described in detail in the embodiment of the method, and will not be elaborated here.

[0206] In some or related embodiments, an instruction receiving unit is used to receive an operation instruction in the displayed first mixed reality scene, wherein the operation instruction includes at least one of a sight instruction, a gesture instruction, a voice instruction, and a click instruction; a data sending unit is used to obtain first operation data according to the operation instruction, and send the first operation data to a network device, wherein the first operation data is used to instruct the network device to obtain the business processing result corresponding to the first operation data when the first operation data meets the data requirements; a result receiving unit is used to receive the business processing result sent by the network device, and display the business processing result in the first mixed reality scene. Therefore, by using mixed reality technology to perform interactive business processing, users do not need to go to the counter to handle business, reduce business processing costs, improve the intuitiveness of the interactive process, improve the transparency of business display, provide users with an immersive business processing experience, improve business handling efficiency and processing efficiency, and verify data to reduce the situation where data errors cause business processing results that do not meet user requirements, reduce the probability of disputes, improve the reliability of business processing, and improve the convenience and accuracy of business processing.

[0207] The communication device provided in the embodiment of the present disclosure may include, for example, a mixed reality device and a network device, wherein:

[0208] Figure 8 800 is a block diagram of a network device 800 provided in an embodiment of the present disclosure. For example, the network device 800 may be provided as a network side device. Figure 8 The network device 800 includes a processing component 822, which further includes at least one processor, and a memory resource represented by a memory 832 for storing instructions executable by the processing component 822, such as an application. The application stored in the memory 832 may include one or more modules, each corresponding to a set of instructions. In addition, the processing component 822 is configured to execute instructions to perform any method of the aforementioned method applied to the network side device.

[0209] The network device 800 may also include a power supply component 827 configured to perform power management of the network device 800, a wired or wireless network interface 850 configured to connect the network device 800 to a network, and an input / output (I / O) interface 858. The network device 800 may operate based on an operating system stored in the memory 832, such as Windows Server TM, Mac OS X TM, Unix TM, Linux TM, Free BSD TM or the like.

[0210] See also Fig. 9 , is a schematic diagram of the structure of a mixed reality device provided in the tenth embodiment of the present application. Fig. 9 As shown, the terminal 900 may include: at least one processor 901 , at least one network interface 904 , a user interface 903 , a memory 905 , and at least one communication bus 902 .

[0211] The communication bus 902 is used to realize the connection and communication between these components.

[0212] The user interface 903 may include a speaker and a display screen, and the optional user interface 903 may also include a standard wired interface and a wireless interface.

[0213] The network interface 904 may optionally include a standard wired interface or a wireless interface (such as a WI-FI interface).

[0214] Among them, the processor 901 may include one or more processing cores. The processor 901 uses various interfaces and lines to connect various parts in the entire terminal 900, and executes various functions and processes data of the terminal 900 by running or executing instructions, programs, code sets or instruction sets stored in the memory 905, and calling data stored in the memory 905. Optionally, the processor 901 can be implemented in at least one hardware form of digital signal processing (Digital Signal Processing, DSP), field programmable gate array (Field-Programmable Gate Array, FPGA), and programmable logic array (Programmable Logic Array, PLA). The processor 901 can integrate one or a combination of a central processing unit (Central Processing Unit, CPU), a graphics processing unit (Graphics Processing Unit, GPU) and a modem. Among them, the CPU mainly processes the operating system, user interface and application programs; the GPU is responsible for rendering and drawing the content to be displayed on the display screen; and the modem is used to process wireless communications. It can be understood that the above-mentioned modem may not be integrated into the processor 901, but implemented separately through a chip.

[0215] Among them, the memory 905 may include a random access memory (Random Access Memory, RAM) and may also include a read-only memory (Read-Only Memory). Optionally, the memory 905 includes a non-transitory computer-readable storage medium. The memory 905 can be used to store instructions, programs, codes, code sets or instruction sets. The memory 905 may include a program storage area and a data storage area, wherein the program storage area may store instructions for implementing an operating system, instructions for at least one function (such as a touch function, a sound playback function, an image playback function, etc.), instructions for implementing the above-mentioned various method embodiments, etc.; the data storage area may store data involved in the above-mentioned various method embodiments, etc. The memory 905 may also be optionally at least one storage device located away from the aforementioned processor 901. As Fig. 9 As shown, the memory 905 as a computer storage medium may include an operating system, a network communication module, a user interface module, and an application for application update.

[0216] exist Fig. 9In the terminal 900 shown, the user interface 903 is mainly used to provide an input interface for the user and obtain data input by the user; and the processor 901 can be used to call the application program updated by the application program stored in the memory 905 and specifically perform the above steps.

[0217] Various implementations of the systems and techniques described above herein can be implemented in digital electronic circuit systems, integrated circuit systems, field programmable gate arrays (FPGAs), application specific integrated circuits (ASICs), application specific standard products (ASSPs), systems on chips (SOCs), load programmable logic devices (CPLDs), computer hardware, firmware, software, and / or combinations thereof. These various implementations can include: being implemented in one or more computer programs that can be executed and / or interpreted on a programmable system including at least one programmable processor, which can be a special purpose or general purpose programmable processor that can receive data and instructions from a storage system, at least one input device, and at least one output device, and transmit data and instructions to the storage system, the at least one input device, and the at least one output device.

[0218] The program code for implementing the method of the present disclosure may be written in any combination of one or more programming languages. These program codes may be provided to a processor or controller of a general-purpose computer, a special-purpose computer, or other programmable business processing device, so that the program code, when executed by the processor or controller, enables the functions / operations specified in the flow chart and / or block diagram to be implemented. The program code may be executed entirely on the machine, partially on the machine, partially on the machine as a stand-alone software package and partially on a remote machine, or entirely on a remote machine or server.

[0219] In the context of the present disclosure, a machine-readable medium may be a tangible medium that may contain or store a program for use by or in conjunction with an instruction execution system, device, or equipment. A machine-readable medium may be a machine-readable signal medium or a machine-readable storage medium. A machine-readable medium may include, but is not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, device, or equipment, or any suitable combination of the foregoing. A more specific example of a machine-readable storage medium may include an electrical connection based on one or more lines, a portable computer disk, a hard disk, a random access memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disk read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing.

[0220] To provide interaction with a user, the systems and techniques described herein can be implemented on a computer having: a display device (e.g., a CRT (cathode ray tube) or LCD (liquid crystal display) monitor) for displaying information to the user; and a keyboard and pointing device (e.g., a mouse or trackball) through which the user can provide input to the computer. Other types of devices can also be used to provide interaction with the user; for example, the feedback provided to the user can be any form of sensory feedback (e.g., visual feedback, auditory feedback, or tactile feedback); and input from the user can be received in any form (including acoustic input, voice input, or tactile input).

[0221] The systems and techniques described herein can be implemented in a computing system that includes backend components (e.g., as a data server), or a computing system that includes middleware components (e.g., an application server), or a computing system that includes frontend components (e.g., a user computer with a graphical user interface or a web browser through which a user can interact with implementations of the systems and techniques described herein), or a computing system that includes any combination of such backend components, middleware components, or frontend components. The components of the system can be interconnected by any form or medium of digital data communication (e.g., a communication network). Examples of communication networks include: a local area network (LAN), a wide area network (WAN), the Internet, and a blockchain network.

[0222] A computer system may include a client and a server. The client and the server are generally remote from each other and usually interact through a communication network. The relationship between the client and the server is generated by computer programs running on the corresponding computers and having a client-server relationship with each other. The server may be a cloud server, also known as a cloud computing server or cloud host, which is a host product in the cloud computing service system to solve the defects of difficult management and weak business scalability in traditional physical hosts and VPS services ("Virtual Private Server", or "VPS" for short). The server may also be a server of a distributed system, or a server combined with a blockchain.

[0223] It should be understood that the various forms of processes shown above can be used to reorder, add or delete steps. For example, the steps recorded in this disclosure can be executed in parallel, sequentially or in different orders, as long as the desired results of the technical solutions disclosed in this disclosure can be achieved, and this document does not limit this.

[0224] The above specific implementations do not constitute a limitation on the protection scope of the present disclosure. It should be understood by those skilled in the art that various modifications, combinations, sub-combinations and substitutions can be made according to design requirements and other factors. Any modification, equivalent substitution and improvement made within the spirit and principle of the present disclosure shall be included in the protection scope of the present disclosure.

Claims

1. A business processing method, characterized in that: Applied to network equipment, including: Receiving first operation data sent by a mixed reality device, wherein the first operation data corresponds to an operation instruction, and the operation instruction is an instruction received by the mixed reality device for a target business in a displayed first mixed reality scene; If the first operation data meets the data requirement, obtaining a business processing result corresponding to the first operation data; The business processing result is sent to the mixed reality device, wherein the business processing result is used to instruct the mixed reality device to display the business processing result in the first mixed reality scene.

2. The method according to claim 1, characterized in that The obtaining of the business processing result corresponding to the first operation data includes: Obtaining the service type corresponding to the target service; The first operation data is processed using a business rule corresponding to the business type to obtain a business processing result corresponding to the first operation data.

3. The method according to claim 1, characterized in that The sending the business processing result to the mixed reality device includes: Generate a second mixed reality scene corresponding to the business processing result by using the panoramic image and the three-dimensional 3D model; Using the web graphics library WebGL, rendering the second mixed reality scene to obtain a third mixed reality scene; The third mixed reality scene is sent to the mixed reality device, wherein the third mixed reality scene is used to instruct the mixed reality device to display the third mixed reality scene or a scene after the first mixed reality scene and the third mixed reality scene are merged.

4. The method according to claim 1, characterized in that The method further comprises: Upon receiving a confirmation instruction sent by the mixed reality device for the business processing result, storing the business processing result in a memory; When receiving a query instruction for the business processing result, searching the memory for the business processing result; and / or When an update instruction for the business processing result is received, the business processing result is updated in the memory, and the updated business processing result is stored.

5. The method according to claim 1, characterized in that The method further comprises: Sending a fourth mixed reality scene to the mixed reality device; Receiving a selection instruction sent by the mixed reality device, wherein the selection instruction is an instruction received by the mixed display device in the fourth mixed scene; According to the selection instruction, the first mixed reality scene is determined and sent to the mixed reality device.

6. A business processing method, characterized in that: Applied to mixed reality devices, including: Receiving an operation instruction in the displayed first mixed reality scene, wherein the operation instruction includes at least one of a sight instruction, a gesture instruction, a voice instruction, and a click instruction; Acquire first operation data according to the operation instruction, and send the first operation data to the network device, wherein the first operation data is used to instruct the network device to acquire a service processing result corresponding to the first operation data when the first operation data meets the data requirement; Receive the business processing result sent by the network device, and display the business processing result in the first mixed reality scene.

7. The method according to claim 6, characterized in that The acquiring first operation data according to the operation instruction includes: According to the operation instruction, obtaining second operation data; The second operation data is preprocessed to obtain the first operation data, wherein the preprocessing includes at least one of noise removal processing and formatting processing.

8. A service processing device, characterized in that: include: A data receiving unit, configured to receive first operation data sent by a mixed reality device, wherein the first operation data corresponds to an operation instruction, and the operation instruction is an instruction received by the mixed reality device for a target business in a displayed first mixed reality scene; A result acquisition unit, configured to acquire a business processing result corresponding to the first operation data if the first operation data meets the data requirement; A result sending unit is used to send the business processing result to the mixed reality device, wherein the business processing result is used to instruct the mixed reality device to display the business processing result in the first mixed reality scene.

9. A communication device, characterized in that: include: processor; a memory for storing instructions executable by the processor; The processor is configured to execute the instructions to implement the business processing method as described in any one of claims 1 to 5 or 6 to 7.

10. A storage medium, when instructions in the storage medium are executed by a processor of a communication device, the communication device is enabled to execute the service processing method according to any one of claims 1 to 5 or 6 to 7.

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