Voice call concurrency control system based on health portraits

Abstract

Based on the health portrait voice call concurrency control system, the method is applied to a first terminal, and the method comprises the following steps: receiving a call request initiated by a third terminal in the process that the first terminal and a second terminal are performing a first call; in response to the call request, initiating key negotiation with the third terminal, determining a call type of the call request based on a key negotiation result, and acquiring a call type of the first call; and controlling the first call to enter a call holding state based on the call type and the call type, and establishing a second call with the third terminal.

Description

Technical Field

[0001] The present application relates to the field of communication technology, and in particular to a voice call processing method, device, electronic device and storage medium. Background Art

[0002] With the rapid development of big data technology, communication technology and artificial intelligence, all walks of life are actively exploring how to use these technologies to improve efficiency and improve services. In the field of public health services, telephone call services have become a common method, especially in hypertension follow-up, diabetes follow-up and physical examination notifications for the elderly. In telephone call services, how to effectively handle concurrency issues is a key challenge. Traditional telephone call services usually rely on manual operations, and communities make calls through landlines, but there are problems of busy lines and concurrency. In order to improve the efficiency of telephone line use, it is necessary to predict and control telephone concurrency according to business needs. To solve this problem, the present invention proposes a voice call concurrency control system based on health portraits. This system combines big data technology, communication technology and artificial intelligence, and realizes concurrency control and optimization of telephone calls through data analysis and prediction based on individual health portraits. Summary of the invention

[0003] The technical solution adopted by the present invention is: based on a health portrait voice call concurrent control system, the method is applied to a first terminal, and the method includes: receiving a call request initiated by a third terminal during a first call between the first terminal and the second terminal; in response to the call request, initiating a key negotiation with the third terminal, determining the call type of the call request based on the key negotiation result, and obtaining the call type of the first call; based on the call type and the call type, controlling the first call to enter a call holding state, and establishing a second call with the third terminal. DETAILED DESCRIPTION

[0004] Based on a health portrait voice call concurrent control system, the method is applied to a first terminal, and the method includes: receiving a call request initiated by a third terminal during a first call between the first terminal and a second terminal; in response to the call request, initiating a key negotiation with the third terminal, determining the call type of the call request based on the key negotiation result, and obtaining the call type of the first call; based on the call type and the call type, controlling the first call to enter a call holding state, and establishing a second call with the third terminal.

[0005] The determining the call type of the call request based on the key negotiation result includes: after the key negotiation result indicates that the key negotiation is successful, determining the call type of the call request is an encrypted call; when the key negotiation result indicates that the key negotiation fails and the reason for the failure is that no key is required, determining the call type of the call request is a plain text call.

[0006] The method of controlling the first call to enter a call holding state based on the call type and the conversation type, and establishing a second call with the third terminal, includes: when the call type is an encrypted call and the conversation type is an encrypted call, saving a first key corresponding to the first call, controlling the first call to enter a call holding state, obtaining a second key based on the key negotiation result, establishing a second call with the third terminal as an encrypted call, and using the second key as the key corresponding to the second call; and / or, when the call type is a plain text call and the conversation type is an encrypted call, saving the first key corresponding to the first call. , control the first call to enter a call holding state, and establish a second call with the third terminal whose call type is a plain text call; and / or, when the call type is an encrypted call and the call type is a plain text call, control the first call to enter a call holding state, obtain a second key based on the key negotiation result, establish a second call with the third terminal whose call type is an encrypted call, and use the second key as the key corresponding to the second call; and / or, when the call type is a plain text call and the call type is a plain text call, control the first call to enter a call holding state, and establish a second call with the third terminal whose call type is a plain text call.

[0007] The controlling the call to enter the call holding state comprises: initiating a first instruction to the second terminal, the first instruction being used to instruct the second terminal to enter a state of only sending but not receiving, thereby completing the call holding state of the first call.

[0008] After the second call ends, based on the call type and the call type, the first call is controlled to enter a call hold recovery state.

[0009] The controlling the first call to enter the call hold recovery state based on the call type and the conversation type includes: when the call type is an encrypted call and the conversation type is an encrypted call, restoring the first key corresponding to the first call, controlling the first call to enter the call hold recovery state, and releasing the second key corresponding to the second call; and / or, when the call type is a plain text call and the conversation type is an encrypted call, restoring the first key corresponding to the first call, controlling the first call to enter the call hold recovery state; and / or, when the call type is an encrypted call and the conversation type is a plain text call, controlling the first call to enter the call hold recovery state, and releasing the second key corresponding to the second call; and / or, when the call type is a plain text call and the conversation type is a plain text call, controlling the first call to enter the call hold recovery state.

[0010] The controlling the first call to enter the call hold recovery state includes: initiating a second instruction to the second terminal, the second instruction is used to instruct the second terminal to enter the sending and receiving state, and complete the call hold recovery state of the first call.

Claims

1. A health portrait voice call concurrent control system, the method is applied to a first terminal, the method comprising: receiving a call request initiated by a third terminal during a first call between the first terminal and the second terminal; in response to the call request, initiating a key negotiation with the third terminal, determining the call type of the call request based on the key negotiation result, and obtaining the call type of the first call; based on the call type and the call type, controlling the first call to enter a call holding state, and establishing a second call with the third terminal.

2. The health portrait-based voice call concurrent control system according to claim 1, characterized in that: The determining the call type of the call request based on the key negotiation result includes: after the key negotiation result indicates that the key negotiation is successful, determining the call type of the call request is an encrypted call; when the key negotiation result indicates that the key negotiation fails and the reason for the failure is that no key is required, determining the call type of the call request is a plain text call.

3. The health portrait-based voice call concurrent control system according to claim 1, characterized in that: The controlling the call to enter the call holding state comprises: initiating a first instruction to the second terminal, the first instruction being used to instruct the second terminal to enter a state of only sending but not receiving, thereby completing the call holding state of the first call.