Instant messaging method and system in booking scene, electronic equipment and storage medium

Abstract

The invention provides an instant messaging method and system in a substituted ordering scene, electronic equipment and a storage medium, and the method comprises the following steps: responding to the successful ordering of a substituted ordering travel order, and matching an order executor according to the substituted ordering travel order; sending a short message in response to the fact that the actual travel order of the substituted travel order is an account-free person; responding to the fact that the actual traveler passes login verification according to the short message, and generating a temporary account of the actual traveler; generating an instant messaging session between the order executor and the actual traveler according to the temporary account; therefore, the person without the account number can temporarily log in according to the temporary account number, and the problem of communication between the order executor and the actual traveler without the account number under the condition that the call cannot be connected is solved.

Description

Technical Field

[0001] The present disclosure relates to the field of instant messaging, and in particular to an instant messaging method, system, electronic device and storage medium in a proxy subscription scenario. Background Art

[0002] In the existing technology, airport pick-up and drop-off services are highly dependent on communication between drivers and passengers about the pick-up location. Although the driver and passengers are provided with their reserved numbers, calls may not be connected in some scenarios, such as when strange calls are blocked or roaming is not enabled for overseas services.

[0003] Secondly, booking operations often occur during business trips. For example, an employee is a travel booking agent for a company and is responsible for the company's booking business. However, if the actual traveler does not have a travel system account, he or she cannot log in to the travel system to view the order and contact the driver. Registering an account requires the permission of the employee's company, and the actual traveler without an account cannot register by himself or herself. Therefore, if the phone is not connected at this time, there is no other way for the driver and the passenger to contact each other, resulting in the problem that the driver and the passenger cannot communicate. Summary of the invention

[0004] The technical problem to be solved by the present disclosure is to overcome the defect in the prior art that drivers and passengers without accounts can only communicate by telephone, and to provide an instant messaging method, system, electronic device and storage medium in a booking scenario.

[0005] The present invention solves the above technical problems through the following technical solutions:

[0006] In a first aspect, an instant messaging method in a booking scenario is provided, the instant messaging method comprising the following steps:

[0007] In response to a successful placement of the agency travel order, matching an order executor according to the agency travel order;

[0008] In response to the actual traveler of the booking travel order being a person without an account, sending a text message;

[0009] In response to the actual traveler passing the login verification according to the text message, generating a temporary account number for the actual traveler;

[0010] An instant messaging session is generated between the order executor and the actual traveler based on the temporary account.

[0011] Optionally, in response to the actual traveler of the booking of the travel order being a person without an account, the step of sending a text message specifically includes:

[0012] In response to the actual traveler being a person without an account, sending a text message to the actual traveler; and / or,

[0013] In response to the actual traveler being a person without an account, a text message is sent to the order initiator of the travel order, so that the order initiator forwards the text message to the actual traveler.

[0014] Optionally, the instant messaging method further includes:

[0015] In response to receiving a first instruction, an instant messaging session is generated according to the temporary account; wherein the first instruction is used to indicate that the actual traveler views the travel order booked on behalf of another person.

[0016] Optionally, the text message includes a login link, and in response to the actual traveler passing the login verification according to the text message, the step of generating a temporary account of the actual traveler specifically includes:

[0017] In response to the actual traveler passing SMS verification according to the login link, a temporary account is generated.

[0018] Optionally, the text message also includes first information, and the first information is used to indicate whether the order executor supports instant messaging.

[0019] Optionally, the instant messaging method further includes:

[0020] In response to the instant messaging session being generated, a historical message is sent to the actual traveler; wherein the historical message is a message sent by the order executor to the order initiator when the instant messaging session is not generated.

[0021] In a second aspect, an instant messaging system for an order-on-behalf-of scenario is provided, the instant messaging system comprising: an order matching module, a text message sending module, an account generation module, and an instant messaging module;

[0022] The order matching module is used for matching an order executor according to the travel order in response to the travel order being successfully placed;

[0023] The SMS sending module is used to send a SMS in response to the actual traveler of the booking travel order being a person without an account;

[0024] The account generation module is used to generate a temporary account of the actual traveler in response to the actual traveler passing the login verification according to the SMS;

[0025] The instant messaging module is used to generate an instant messaging session between the order executor and the actual traveler based on the temporary account.

[0026] Optionally, the SMS sending module is specifically used to: in response to the actual traveler being a person without an account, send a SMS to the actual traveler; and / or,

[0027] In response to the actual traveler being a person without an account, a text message is sent to the order initiator of the travel order, so that the order initiator forwards the text message to the actual traveler.

[0028] Optionally, the instant messaging module is further used to: in response to receiving a first instruction, generate an instant messaging session according to the temporary account; wherein the first instruction is used to represent that the actual traveler views the travel order booked on behalf of another person.

[0029] Optionally, the text message includes a login link, and the account generation module is specifically used to generate a temporary account in response to the actual traveler passing the text message verification according to the login link.

[0030] Optionally, the text message also includes first information, and the first information is used to indicate whether the order executor supports instant messaging.

[0031] Optionally, the instant messaging module is further used to: in response to the generation of the instant messaging session, send a historical message to the actual traveler; wherein the historical message is a message sent by the order executor to the order initiator when the instant messaging session is not generated.

[0032] In a third aspect, an electronic device is provided, comprising a memory, a processor, and a computer program stored in the memory and used to run on the processor, wherein when the processor executes the computer program, the instant messaging method in the booking scenario as described in the first aspect is implemented.

[0033] In a fourth aspect, a computer-readable storage medium is provided, on which a computer program is stored. When the computer program is executed by a processor, the instant messaging method in the booking scenario as described in the first aspect is implemented.

[0034] In a fifth aspect, a computer program product is provided, including a computer program, which, when executed by a processor, implements the instant messaging method in the booking scenario as described in the first aspect.

[0035] On the basis of being in accordance with the common sense in the art, the above-mentioned preferred conditions can be arbitrarily combined to obtain the preferred embodiments of the present disclosure.

[0036] The positive progressive effect of the present disclosure is that in the booking scenario targeted by the present disclosure, since the actual traveler does not have an account on the system provided by the online travel service provider, the method of sending text messages is adopted, so that the actual traveler without an account can obtain a temporary account and temporarily log in according to the information provided by the text message, and then generate an instant messaging session between the actual traveler and the order executor on the system provided by the online travel service provider based on the temporary account, thereby solving the communication problem between the order executor and the actual traveler without an account when the phone call cannot be connected, and providing the actual traveler with higher quality service. BRIEF DESCRIPTION OF THE DRAWINGS

[0037] Figure 1 A flowchart of an instant messaging method in a booking scenario provided by Embodiment 1 of the present disclosure;

[0038] Figure 2 A schematic diagram of the content of a text message provided in Embodiment 1 of the present disclosure;

[0039] Figure 3 A schematic diagram of SMS verification provided in Embodiment 1 of the present disclosure;

[0040] Figure 4 A schematic diagram of a historical message provided in Embodiment 1 of the present disclosure;

[0041] Figure 5 A specific flow chart of another instant messaging method in an agency booking scenario provided in Embodiment 1 of the present disclosure;

[0042] Figure 6 A schematic diagram of modules of an instant messaging system in a subscription scenario provided by Embodiment 2 of the present disclosure;

[0043] Figure 7 A schematic diagram of the structure of an electronic device provided in Embodiment 3 of the present disclosure. DETAILED DESCRIPTION

[0044] The present disclosure is further described below by way of examples, but the present disclosure is not limited to the scope of the examples.

[0045] Prefixes such as "first" and "second" are used in the embodiments of the present disclosure only to distinguish different description objects, and have no limiting effect on the position, order, priority, quantity or content of the described objects. The use of prefixes such as ordinal numbers to distinguish description objects in the embodiments of the present disclosure does not constitute a limitation on the described objects. For the statement of the described objects, please refer to the description in the context of the claims or embodiments, and no unnecessary limitation should be constituted due to the use of such prefixes. In addition, in the description of the present embodiment, unless otherwise specified, the meaning of "plurality" is two or more.

[0046] Example 1

[0047] Figure 1 This is a flow chart of an instant messaging method in a booking scenario provided in this embodiment, the instant messaging method includes steps S101 to S104:

[0048] S101. In response to a successful placement of a travel booking order, an order executor is matched according to the travel booking order.

[0049] In this embodiment, this method is applicable to the scenario of business trip reservation. When booking airport pick-up and drop-off services, it provides a convenient method for actual travelers who are inconvenient to place orders by themselves. The actual traveler may be a person without an account, or a person who is inconvenient to operate. Specifically, when the actual traveler does not have an account and cannot place an order for the travel order by himself, only a person with an account can make the order on his behalf. In response to the successful placement of the travel order, the order executor, that is, the driver, is matched according to the travel order; thereby enabling the travel of people without an account. Among them, the travel order booked on behalf of others refers to a travel order placed by the order initiator but the traveler is not the order initiator; the person without an account refers to a person who does not have a system account provided by the online travel service provider.

[0050] S102: In response to the actual traveler of the travel order being a person without an account, a text message is sent.

[0051] In this embodiment, when the actual traveler who orders the travel order is a person without an account, the actual traveler cannot log in to the account and view the order details, and communicate with the order executor through IM (Instant Messaging); and registering an account often requires the authorization of the company where the actual traveler works, which results in the actual traveler without an account being unable to register an account independently. The text messages sent by the system provided by the online travel service provider to the actual traveler provide the actual traveler with more order information, relevant information about the order executor, and relevant information about the travel system, so that the actual traveler can obtain relevant information about the travel more intuitively, thereby avoiding the situation where the actual traveler can only rely on the phone to communicate with the order executor to a certain extent.

[0052] S103. In response to the actual traveler passing the login verification according to the SMS, a temporary account of the actual traveler is generated.

[0053] In this embodiment, the temporary account of the actual traveler can be used to temporarily log in and establish contact with the order executor. The login refers to logging into the system provided by the online travel service provider, and the temporary account refers to an account used to enable the actual traveler without an account to temporarily log in to the system provided by the online travel service provider.

[0054] S104: Generate an instant messaging session between the order executor and the actual traveler based on the temporary account.

[0055] In this embodiment, the instant messaging session between the order executor and the actual traveler solves the communication problem between the order executor and the actual traveler who does not have an account when the phone call cannot be connected. The instant messaging session refers to an online session for the order executor and the actual traveler to communicate on the system provided by the online travel service provider.

[0056] In a specific example, a company's travel booking agent is responsible for the company's booking business. Among the actual travelers, there are people without accounts, who are unable to log in to view travel orders and communicate online with the order executor, i.e., the driver. Therefore, if the phone is not connected, the actual traveler can log in and verify through SMS, generate a temporary account, and generate an instant messaging session between the order executor and the actual traveler based on the temporary account, thereby solving the communication problem between the order executor and the actual traveler without an account when the phone cannot be connected, and increasing the convenience of communication between the two parties.

[0057] In an optional implementation manner, the step S102 specifically includes:

[0058] S1021. In response to the actual traveler being a person without an account, sending a text message to the actual traveler.

[0059] S1022: In response to the actual traveler being a person without an account, sending a text message to the order initiator of the travel order, so that the order initiator forwards the text message to the actual traveler.

[0060] In another implementation, the step S102 may specifically include only step S1021, or only step S1022.

[0061] In this embodiment, in response to the setting of the order initiator, a text message is sent to the actual traveler or the order initiator, or a text message is sent to the actual traveler and the order initiator at the same time. Specifically, if the actual traveler has not activated the roaming service, the actual traveler cannot receive text messages. Therefore, the order initiator will set the text message to be sent to himself so that he can forward the text message to the actual traveler through other means, thereby improving communication efficiency.

[0062] In an optional implementation manner, the instant messaging method further includes:

[0063] S105. In response to receiving a first instruction, generating an instant messaging session according to the temporary account; wherein the first instruction is used to indicate that the actual traveler views the travel order booked on behalf of another person.

[0064] In this embodiment, since the actual traveler may have multiple travel orders, after the actual traveler logs in through a temporary account, he needs to select the travel order for the current trip in order to generate an instant messaging session corresponding to the travel order for the current trip.

[0065] In an optional implementation manner, the text message includes a login link, and the step S103 specifically includes:

[0066] S1031. In response to the actual traveler passing SMS verification according to the login link, a temporary account is generated.

[0067] In this embodiment, if Figure 2 As shown, the actual traveler logs in according to the login link in the SMS. In a specific example, since the order initiator fills in the actual traveler's mobile phone number when placing an order, the actual traveler needs to verify the identity of the actual traveler through the login link through the SMS verification code to confirm that the actual traveler is the traveler who ordered the travel order, thereby establishing a temporary UID (User Identification). When the actual traveler clicks the login link, a SMS verification will appear, such as Figure 3 As shown, after verification through the SMS verification code, a temporary account of the actual traveler can be generated, solving the problem that the actual traveler cannot log in.

[0068] In another specific example, since the actual traveler has not activated roaming, the order initiator will set up to send a text message to himself, and forward the text message to the actual traveler, so that the actual traveler can achieve temporary login access. At this time, the actual traveler needs to choose other verification methods to log in, such as ID card verification, face recognition, etc., so that he can have an instant messaging conversation with the order executor.

[0069] In an optional implementation, the text message further includes first information, and the first information is used to indicate whether the order executor supports instant messaging.

[0070] In this embodiment, since instant messaging depends on the support of the supplier side, some suppliers may not support instant messaging. Therefore, the text message also includes a first message for indicating whether the order executor supports instant messaging. In a specific example, the originally matched order executor is A, but A has something to do temporarily, so the order executor is reassigned to B, where A supports instant messaging and B does not support instant messaging; therefore, a prompt will be sent in the text message to indicate that the current order executor B does not support instant messaging. When the actual traveler logs in temporarily through the SMS link, he will find that the current travel order cannot be used for instant messaging. Since the actual traveler has received the prompt of the first message in the text message, he will not log in temporarily, but directly choose other methods to communicate with the order executor, thereby saving time.

[0071] In an optional implementation, the text message also includes order information and relevant information of the person who executes the order. Figure 2 As shown in the figure, the order information includes the order number, departure time and departure location; the relevant information of the order executor includes the order executor's phone number, license plate number and vehicle model. The various types of information in the text message make it convenient for the actual traveler to find the specific location of the order executor more quickly based on the text message when he does not want to communicate with the order executor online.

[0072] In an optional implementation manner, the instant messaging method further includes:

[0073] S106. In response to the instant messaging session being generated, sending a historical message to the actual traveler; wherein the historical message is a message sent by the order executor to the order initiator when the instant messaging session is not generated.

[0074] In this implementation, since the order executor does not know whether the executed order is a booking for a travel agent, after the order is successfully dispatched, the actual traveler without an account cannot log in, so the order executor often sends the order information and related information of the order executor to the order initiator. Figure 4 As shown, in response to the generation of the instant messaging session, historical messages are sent to the actual traveler, thereby achieving synchronization of historical messages and facilitating communication between the order executor and the actual traveler.

[0075] In a specific example, Figure 5 A specific flow chart of an instant messaging method for a system in a booking scenario. Figure 5As shown, in the order production line of the system, in response to the successful placement of a travel order, it is detected whether the travel order is a proxy travel order and the actual traveler has no UID; if so, a text message is triggered; if not, other processing procedures are performed. In the message center of the system, in response to the triggering text message, the text message is assembled, and the text message includes a text, a short link and an order number identifier; in response to the completion of the text message assembly, the text message is sent to the actual traveler. In the public front end of the system, in response to the customer, that is, the actual traveler, completing the login verification through the text message, a temporary UID is generated, and in response to the IM session request of the actual traveler, an IM link is generated in the back end of the system (BFF, Backend For Frontend, the back end serving the front end) according to the order number and the login status of the actual traveler; in response to the actual traveler's opening session operation, IM communication between the actual traveler and the order executor is realized, which improves the service quality and makes up for the problem of being unable to contact by phone.

[0076] Example 2

[0077] Corresponding to the aforementioned embodiment 1 of the instant messaging method in the proxy booking scenario, the present disclosure also provides an embodiment of an instant messaging system in the proxy booking scenario.

[0078] Figure 6 The module diagram of an instant messaging system in an ordering scenario provided by this embodiment is as follows. The instant messaging system 200 includes: an order matching module 201, a short message sending module 202, an account generation module 203 and an instant messaging module 204.

[0079] The order matching module is used to respond to the successful placement of the agency travel order and match the order executor according to the agency travel order.

[0080] The SMS sending module is used to send a SMS in response to the actual traveler of the travel order being a person without an account.

[0081] The account generation module is used to generate a temporary account of the actual traveler in response to the actual traveler passing the login verification according to the text message.

[0082] The instant messaging module is used to generate an instant messaging session between the order executor and the actual traveler based on the temporary account.

[0083] In an optional embodiment, the SMS sending module is specifically used to: in response to the actual traveler being a person without an account, send a SMS to the actual traveler; and / or, in response to the actual traveler being a person without an account, send a SMS to the order initiator of the travel order, so that the order initiator forwards the SMS to the actual traveler.

[0084] In an optional embodiment, the instant messaging module is further used to: in response to receiving a first instruction, generate an instant messaging session according to the temporary account; wherein the first instruction is used to represent that the actual traveler views the travel order booked on behalf of another person.

[0085] In an optional implementation, the text message includes a login link, and the account generation module is specifically used to generate a temporary account in response to the actual traveler passing the text message verification according to the login link.

[0086] In an optional implementation, the text message further includes first information, and the first information is used to indicate whether the order executor supports instant messaging.

[0087] In an optional embodiment, the instant messaging module is also used to: in response to the generation of the instant messaging session, send a historical message to the actual traveler; wherein the historical message is a message sent by the order executor to the order initiator when the instant messaging session is not generated.

[0088] As for the system embodiment, since it basically corresponds to the method embodiment, the relevant parts can refer to the partial description of the method embodiment. The system embodiment described above is only illustrative, wherein the units described as separate components may or may not be physically separated, and the components as units may or may not be physical units, that is, they may be located in one place, or they may be distributed on multiple network units. Some or all of the modules may be selected according to actual needs to achieve the purpose of the disclosed solution.

[0089] Example 3

[0090] Figure 7 This is a schematic diagram of the structure of an electronic device shown in this embodiment. The electronic device includes a memory, a processor, and a computer program stored in the memory and used to run on the processor. When the processor executes the computer program, the instant messaging method in the proxy subscription scenario described in the above embodiment 1 is implemented. Figure 7 The electronic device 30 shown is only an example and should not bring any limitation to the functions and scope of use of the embodiments of the present disclosure.

[0091] like Figure 7 As shown, the electronic device 30 may be in the form of a general-purpose computing device, for example, it may be a server device. The components of the electronic device 30 may include, but are not limited to: at least one processor 31, at least one memory 32, and a bus 33 connecting different system components (including the memory 32 and the processor 31).

[0092] The bus 33 includes a data bus, an address bus, and a control bus.

[0093] The memory 32 may include a volatile memory, such as a random access memory (RAM) 321 and / or a cache memory 322 , and may further include a read only memory (ROM) 323 .

[0094] The memory 32 may also include a program tool 325 (or utility) having a set (at least one) of program modules 324, such program modules 324 including but not limited to: an operating system, one or more application programs, other program modules, and program data, each of which or some combination may include an implementation of a network environment.

[0095] The processor 31 executes various functional applications and data processing by running the computer programs stored in the memory 32, such as the instant messaging method in the booking scenario provided in the above-mentioned embodiment 1.

[0096] The electronic device 30 may also communicate with one or more external devices 34 (e.g., keyboards, pointing devices, etc.). Such communication may be performed via an input / output (I / O) interface 35. Furthermore, the electronic device 30 may also communicate with one or more networks (e.g., a local area network (LAN), a wide area network (WAN), and / or a public network, such as the Internet) via a network adapter 36. As shown, the network adapter 36 communicates with other modules of the electronic device 30 via a bus 33. It should be understood that although Figure 7 Not shown, other hardware and / or software modules may be used in conjunction with the electronic device 30, including but not limited to: microcode, device drivers, redundant processors, external disk drive arrays, RAID (disk array) systems, tape drives, and data backup storage systems.

[0097] It should be noted that although several units / modules or sub-units / modules of the electronic device are mentioned in the above detailed description, this division is merely exemplary and not mandatory. In fact, according to the embodiments of the present disclosure, the features and functions of two or more units / modules described above can be embodied in one unit / module. Conversely, the features and functions of one unit / module described above can be further divided into multiple units / modules to be embodied.

[0098] Example 4

[0099] The embodiment of the present disclosure further provides a computer-readable storage medium on which a computer program is stored. When the program is executed by a processor, the instant messaging method in the proxy booking scenario provided in the above embodiment 1 is implemented.

[0100] The readable storage medium may include but is not limited to: a portable disk, a hard disk, a random access memory, a read-only memory, an erasable programmable read-only memory, an optical storage device, a magnetic storage device or any suitable combination of the above.

[0101] Example 5

[0102] The disclosed embodiment further provides a computer program product, including a computer program, which, when executed by a processor, implements the instant messaging method in the proxy booking scenario described in the above embodiment 1.

[0103] Among them, the program code for executing the computer program product of the present disclosure can be written in any combination of one or more programming languages, and the program code can be executed completely on the user device, partially on the user device, as an independent software package, partially on the user device and partially on a remote device, or completely on the remote device.

[0104] Although the specific embodiments of the present disclosure are described above, those skilled in the art should understand that this is only an example, and the protection scope of the present disclosure is defined by the appended claims. Those skilled in the art may make various changes or modifications to these embodiments without departing from the principles and essence of the present disclosure, but these changes and modifications all fall within the protection scope of the present disclosure.

Claims

1. An instant messaging method in a booking scenario, characterized in that: The instant messaging method comprises the following steps: In response to a successful placement of the agency travel order, matching an order executor according to the agency travel order; In response to the actual traveler of the booking travel order being a person without an account, sending a text message; In response to the actual traveler passing the login verification according to the text message, generating a temporary account number for the actual traveler; An instant messaging session is generated between the order executor and the actual traveler based on the temporary account.

2. The instant messaging method according to claim 1, characterized in that: The step of sending a text message in response to the actual traveler of the booking of the travel order being a person without an account specifically includes: In response to the actual traveler being a person without an account, sending a text message to the actual traveler; and / or, In response to the actual traveler being a person without an account, a text message is sent to the order initiator of the travel order, so that the order initiator forwards the text message to the actual traveler.

3. The instant messaging method according to claim 1, wherein: The instant messaging method also includes: In response to receiving a first instruction, an instant messaging session is generated according to the temporary account; wherein the first instruction is used to indicate that the actual traveler views the travel order booked on behalf of another person.

4. The instant messaging method according to claim 1, wherein: The text message includes a login link, and the step of generating a temporary account of the actual traveler in response to the actual traveler passing the login verification according to the text message specifically includes: In response to the actual traveler passing SMS verification according to the login link, a temporary account is generated.

5. The instant messaging method according to claim 1, wherein: The text message also includes first information, and the first information is used to indicate whether the order executor supports instant messaging.

6. The instant messaging method according to claim 1, wherein: The instant messaging method also includes: In response to the instant messaging session being generated, a historical message is sent to the actual traveler; wherein the historical message is a message sent by the order executor to the order initiator when the instant messaging session is not generated.

7. An instant messaging system for booking on behalf of others, characterized in that: The instant messaging system includes: an order matching module, a text message sending module, an account generation module and an instant messaging module; The order matching module is used for matching an order executor according to the travel order in response to the travel order being successfully placed; The SMS sending module is used to send a SMS in response to the actual traveler of the booking travel order being a person without an account; The account generation module is used to generate a temporary account of the actual traveler in response to the actual traveler passing the login verification according to the SMS; The instant messaging module is used to generate an instant messaging session between the order executor and the actual traveler based on the temporary account.

8. An electronic device comprising a memory, a processor, and a computer program stored in the memory and used to run on the processor, characterized in that: When the processor executes the computer program, the instant messaging method in the booking scenario described in any one of claims 1 to 6 is implemented.

9. A computer-readable storage medium having a computer program stored thereon, characterized in that: When the computer program is executed by a processor, the instant messaging method in the booking scenario described in any one of claims 1 to 6 is implemented.

10. A computer program product, comprising a computer program, characterized in that When the computer program is executed by a processor, an instant messaging method in a booking scenario as described in any one of claims 1 to 6 is implemented.

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