Robot inquiry method, device and equipment and medium

Abstract

The invention discloses a robot inquiry method and device, equipment and a medium. The method comprises the following steps: identifying a room number in an open state in a task area; verifying user information at the entrance and exit of the room number; and determining an inquiry mode according to the user information, and uploading an inquiry record to a system. By adopting the embodiment of the invention, the robot determines the user information corresponding to the room by identifying the room in the open state, reports the message that the room door is not closed to the user, and reminds the user to intervene in an emergency possibly caused by the fact that the room door is not closed. Therefore, the property safety of the user is ensured, the occurrence probability of safety events of the hotel is reduced, the safety prevention and control mechanism of the hotel is perfected, and good experience is provided for the user.

Description

Technical Field

[0001] The present invention relates to the field of artificial intelligence technology, and in particular to a robot inquiry method, device, equipment and medium. Background Art

[0002] Nowadays, robots have entered all aspects of human life. In various fields, robots that perform corresponding functions are developed to improve efficiency and reduce labor costs. For example, service robots used in the hotel field provide better services for users staying in the hotel, greatly reducing the workload of hotel employees. However, for the safety of users, in the face of different situations, if the robot can promptly detect unsafe factors in the hotel environment and remind users to pay attention, it can not only make up for the security personnel's omissions in the investigation of potential safety hazards, but also bring a good experience to users. At present, the protection of user property safety by robots often adopts intelligent robot prompts set in the room, or warns the unsafe factors by monitoring in the environment outside the room. For example, it is common for users in hotels to fail to close the room door, resulting in property loss. It is difficult for the unsafe factors of the unclosed room door to be discovered by the staff in the first time. In fact, there are many rooms in the hotel. If the flow of people is large during a fixed time period, it is difficult to detect unsafe factors keenly through the monitoring method. In addition, if the inspection robot is dispatched to perform inspection tasks to detect the unsafe factors, when the current flow of people in the hotel is large, it will inevitably increase the complexity of the hotel environment, so that other conditions may easily interfere with the inspection tasks. It can be seen that how to dynamically identify unsafe factors in the environment based on the moving robot and promptly remind the user has become an urgent problem to be solved. Summary of the invention

[0003] The present invention provides a robot inquiry method, device, equipment and medium, which solves the problem that when the user does not close the door, the robot can promptly discover and remind the user.

[0004] According to a first aspect of the present invention, a robot inquiry method is provided, the method comprising:

[0005] Identify the room numbers that are open in the mission area;

[0006] Verify the user information at the entrance and exit of the room number;

[0007] The inquiry mode is determined according to the user information, and the inquiry record is uploaded to the system.

[0008] According to a second aspect of the present invention, there is provided a robot inquiry device, the device comprising:

[0009] an identification module configured to identify a room number that is in an open state in a task area;

[0010] A verification module is configured to verify user information at the entrance and exit of the room number;

[0011] The inquiry module is configured to determine an inquiry mode according to the user information and upload an inquiry record to the system.

[0012] According to a third aspect of the present invention, there is provided an electronic device comprising: at least one processor; and a memory communicatively connected to the at least one processor; wherein the memory stores instructions executable by the at least one processor, and the instructions are executed by the at least one processor so that the at least one processor implements a robot inquiry method as described in any embodiment of the present invention.

[0013] According to a fourth aspect of the present invention, a computer-readable storage medium is provided, wherein the computer instructions are used to cause the computer to execute a robot query method as described in any embodiment of the present invention.

[0014] The present invention discloses a robot inquiry method, device, equipment and medium. The method comprises: identifying the room number in the open state in the task area; verifying the user information at the entrance and exit of the room number; determining the inquiry mode according to the user information, and uploading the inquiry record to the system. Using the embodiment of the present invention, the robot determines the user information corresponding to the room by identifying the open room, and reports the message of the door not being closed to the user, reminding the user to intervene in the emergency situation that may be caused by the door not being closed. It not only ensures the property safety of the user, reduces the probability of safety incidents in the hotel, improves the safety prevention and control mechanism of the hotel, but also provides a good experience for the user.

[0015] It should be understood that the contents described in this section are not intended to identify the key or important features of the embodiments of the present invention, nor are they intended to limit the scope of the present invention. Other features of the present invention will become easily understood through the following description. BRIEF DESCRIPTION OF THE DRAWINGS

[0016] In order to more clearly illustrate the technical solutions in the embodiments of the present application, the drawings required for use in the description of the embodiments will be briefly introduced below. Obviously, the drawings described below are only some embodiments of the present application. For ordinary technicians in this field, other drawings can be obtained based on these drawings without creative work.

[0017] Figure 1 is a schematic diagram of an application scenario in which a robot inquiry method according to an embodiment of the present invention can be implemented;

[0018] Figure 2is a flowchart of a robot inquiry method provided according to an embodiment of the present invention;

[0019] Figure 3 is a schematic diagram of the structure of a robot inquiry device provided according to an embodiment of the present invention;

[0020] Figure 4 The block diagram is a block diagram of an electronic device for implementing a robot inquiry method according to an embodiment of the present invention. DETAILED DESCRIPTION

[0021] In order to enable those skilled in the art to better understand the present application, the technical solutions in the embodiments of the present application will be clearly and completely described below in conjunction with the drawings in the embodiments of the present application. Obviously, the described embodiments are only part of the embodiments of the present application, not all of the embodiments. Based on the embodiments in the present application, all other embodiments obtained by ordinary technicians in this field without creative work should fall within the scope of protection of this application.

[0022] It should be noted that the terms "first", "second", etc. in the specification and claims of the present application and the above-mentioned drawings are used to distinguish similar objects, and are not necessarily used to describe a specific order or sequence. It should be understood that the data used in this way can be interchangeable where appropriate, so that the embodiments of the present application described herein can be implemented in an order other than those illustrated or described herein. In addition, the terms "including" and "having" and any of their variations are intended to cover non-exclusive inclusions, for example, a process, method, system, product or device comprising a series of steps or units is not necessarily limited to those steps or units clearly listed, but may include other steps or units that are not clearly listed or inherent to these processes, methods, products or devices.

[0023] Figure 1 A schematic diagram of an application scenario of a robot inquiry method that can implement an embodiment of the present invention is provided. Figure 1 As shown, the computing device 110 can control the robot to: identify the room number that is open in the task area; verify the user information at the entrance and exit of the room number; determine the inquiry mode according to the user information, and upload the inquiry record to the system. It is worth noting that: Figure 1 The application scenario shown is an example of a robot inquiry method based on an embodiment of the present invention, but is not limiting.

[0024] It should be noted that the above-mentioned computing device 110 can be hardware or software. When the computing device 110 is hardware, it can be implemented as a distributed cluster consisting of multiple servers or terminal devices, or it can be implemented as a single server or a single terminal device. When the computing device 110 is embodied as software (for example, a program or system for controlling a robot), it can be installed in the hardware devices listed above. It can be implemented as multiple software or software modules for providing distributed services, for example, or it can be implemented as a single software or software module. No specific limitation is made here.

[0025] It should be understood that Figure 1 The number of computing devices in the embodiment is only illustrative. Any number of computing devices may be provided according to implementation requirements.

[0026] Embodiment 1

[0027] According to an embodiment of the present application, a robot inquiry method is provided. It should be noted that the steps shown in the flowchart of the accompanying drawings can be executed in a computer system such as a set of computer executable instructions, and although a logical order is shown in the flowchart, in some cases, the steps shown or described can be executed in an order different from that shown here. Figure 2 As shown, the robot inquiry method includes the following steps: S210, S220 and S230.

[0028] S210: Identify the room number that is in an open state in the task area.

[0029] The task area is the task area of ​​the robot's current task path. During the robot's movement, the features of the room door included in the path area are confirmed using machine vision technology, and the room number corresponding to the room identified to be in an open state is determined.

[0030] S220, verifying the user information at the entrance and exit of the room number.

[0031] As an optional implementation, it is identified whether there is someone at the door of the room with the room number. If there is someone at the door of the open room, this situation is ignored and it is determined that there is no safety hazard in the room and it is in a non-abnormal state.

[0032] As another optional implementation, if there is no one at the door of the room in the open state, the robot's laser technology is used to verify the door features corresponding to the room number to verify whether the room is open. Further, after the verification, the robot's movement map is compared to retrieve the identified room number, and the stage of providing feedback to the user that the door is in the open state is entered.

[0033] S230: Determine an inquiry mode according to the user information, and upload an inquiry record to the system.

[0034] The inquiry mode includes but is not limited to inquiring by phone, calling the intelligent robot in the room to call the user, or informing the front desk to perform the inquiry operation. After inquiring the user using the inquiry mode, the inquiry is uploaded to the system and stored.

[0035] Optionally, the identifying of the room number in the open state in the task area includes: determining the task area according to the path of the robot when performing the delivery task; acquiring the image of the room in the open state according to the image acquisition device in the task area; and determining the corresponding room number according to the room image and the position coordinates of the robot. It is worth noting that the image acquisition device includes but is not limited to a camera, and the room image is determined based on visual technology.

[0036] Optionally, verifying the user information at the entrance and exit of the room number includes: extracting the population density at the entrance and exit corresponding to the room number; extracting facial features for the room where the population density is greater than zero; calling the face information in the database for comparison based on the facial features; and verifying the user information of the room number based on the comparison result.

[0037] Exemplarily, the features of the door corresponding to the room number are reviewed based on laser technology to determine whether the door features in the room image are in an open state or a closed state. The door state is checked based on the robot's sensor, including but not limited to the population density; further, abnormal door state phenomena are reported.

[0038] Furthermore, verifying the user information of the room number according to the comparison result includes: searching for the user in the face information determined by the comparison result; determining the room number that has been successfully queried as a normal state, and closing the inquiry mode.

[0039] Optionally, for the room with a population density of zero, a laser component is called to determine whether the door corresponding to the room number is in an open state; the room number in the open state is determined to be in an abnormal state, and the inquiry mode is turned on.

[0040] Optionally, determining the inquiry mode according to the user information and uploading the inquiry record to the system includes: determining the user information to be inquired according to the room corresponding to the room number; turning on the inquiry mode of the robot; and storing the inquiry record after performing the inquiry operation on the user to be inquired.

[0041] Furthermore, starting the inquiry mode of the robot includes: calling a telephone module according to the user information to be inquired, calling the guest room phone and playing a door closing prompt voice.

[0042] Optionally, the robot performs the inquiry operation only once for the abnormal state of the same room number in the same period. When the robot finds the abnormal state, it performs the inquiry operation, and after performing the inquiry operation, it reports to the system and stores the inquiry record. If the robot passes through the room with the abnormal state again in the subsequent configuration time period, it will no longer perform the inquiry operation and will not report the abnormality to the system.

[0043] The present invention discloses a robot inquiry method, device, equipment and medium. The method comprises: identifying the room number in the open state in the task area; verifying the user information at the entrance and exit of the room number; determining the inquiry mode according to the user information, and uploading the inquiry record to the system. Using the embodiment of the present invention, the robot determines the user information corresponding to the room by identifying the open room, and reports the message of the door not being closed to the user, reminding the user to intervene in the emergency situation that may be caused by the door not being closed. It not only ensures the property safety of the user, reduces the probability of safety incidents in the hotel, improves the safety prevention and control mechanism of the hotel, but also provides a good experience for the user.

[0044] Embodiment 2

[0045] According to an embodiment of the present invention, a schematic diagram of the structure of a robot inquiry device is provided, and the device can execute a robot inquiry method provided in the above embodiment 1. Figure 3 As shown, the device includes: an identification module 310, a verification module 320 and an inquiry module 330. Among them:

[0046] The identification module 310 is configured to identify the room number that is in the open state in the task area.

[0047] The verification module 320 is configured to verify the user information at the entrance and exit of the room number.

[0048] The inquiry module 330 is configured to determine an inquiry mode according to the user information and upload an inquiry record to the system.

[0049] Optionally, the identification module 310 includes:

[0050] A first determining unit is configured to determine the task area according to a path of the robot when performing the delivery task;

[0051] An acquisition unit is configured to acquire the room image in the open state in the task area according to an image acquisition device;

[0052] The second determining unit is configured to determine the corresponding room number according to the room image and the position coordinates of the robot.

[0053] Optionally, the verification module 320 includes:

[0054] A density unit, configured to extract the population density at the entrance and exit corresponding to the room number;

[0055] A feature unit configured to extract facial features for the room where the population density is greater than zero;

[0056] An information unit is configured to call the face information in the database for comparison according to the facial features;

[0057] A result unit is configured to verify the user information of the room number according to the comparison result.

[0058] Furthermore, the result unit includes:

[0059] A query subunit, configured to query the user in the face information determined by the comparison result;

[0060] The determination subunit is configured to determine the successfully queried room number as a normal state and close the inquiry mode.

[0061] Optionally, the verification module 320 further includes:

[0062] The third determining unit is configured to call the laser component to determine whether the door corresponding to the room number is in an open state for the room with a population density equal to zero;

[0063] The inquiry unit is configured to determine the room number in the open state as an abnormal state and start the inquiry mode.

[0064] Optionally, the query module 330 includes:

[0065] A fourth determining unit is configured to determine the user information to be queried according to the room corresponding to the room number;

[0066] A starting unit configured to start an inquiry mode of the robot;

[0067] The storage unit is configured to store the inquiry record after executing the inquiry operation to the user to be inquired.

[0068] Furthermore, the starting unit includes: calling a telephone module according to the user information to be inquired, calling the guest room phone and playing a door closing prompt voice.

[0069] Optionally, the robot performs the inquiry operation only once for the abnormal status of the same room number in the same time period.

[0070] The present invention discloses a robot inquiry device. The device comprises: an identification module, configured to identify the room number in the open state in the task area; a verification module, configured to verify the user information at the entrance and exit of the room number; an inquiry module, configured to determine the inquiry mode according to the user information, and upload the inquiry record to the system. Using the embodiment of the present invention, the robot identifies the room in the open state, determines the user information corresponding to the room, and reports the message of the door not being closed to the user, reminding the user to intervene in the emergency that may be caused by the door not being closed. It not only ensures the property safety of the user, reduces the probability of safety incidents in the hotel, improves the safety prevention and control mechanism of the hotel, but also provides a good experience for the user.

[0071] Embodiment 3

[0072] Reference below Figure 4 , which shows a block diagram of an electronic device 400 suitable for implementing an embodiment of the present invention. The electronic device is intended to represent various forms of digital computers, such as laptop computers, desktop computers, workstations, personal digital assistants, servers, blade servers, mainframe computers, and other suitable computers. The electronic device may also represent various forms of mobile devices, such as personal digital processing, cellular phones, smart phones, wearable devices, and other similar computing devices. The components shown herein, their connections and relationships, and their functions are merely examples and are not intended to limit the implementation of the present invention described and / or claimed herein.

[0073] like Figure 4 As shown, the electronic device 400 may include a processing device 410, which may perform various appropriate actions and processes according to a program stored in a read-only memory (ROM) 420 or a program loaded from a storage device 480 into a random access memory (RAM) 430. The processing device 410 may be a variety of general and / or special processing components with processing and computing capabilities. Some examples of the processing device 410 include, but are not limited to, a central processing unit (CPU), a graphics processing unit (GPU), various dedicated artificial intelligence (AI) computing chips, various computing units running machine learning model algorithms, a digital signal processor (DSP), and any appropriate processor, controller, microcontroller, etc. The processing device 410 performs the various methods and processes described above.

[0074] In the RAM 430, various programs and data required for the operation of the electronic device 400 are also stored. The processing device 410, the ROM 420, and the RAM 430 are connected to each other through a bus 440. An input / output (I / O) interface 450 is also connected to the bus 440.

[0075] Typically, the following devices may be connected to the I / O interface 450: an input device 460 including, for example, a touch screen, a touch pad, a keyboard, a mouse, a camera, a microphone, an accelerometer, a gyroscope, etc.; an output device 470 including, for example, a liquid crystal display (LCD), a speaker, a vibrator, etc.; a storage device 480 including, for example, a magnetic tape, a hard disk, etc.; and a communication device 490. The communication device 490 may allow the electronic device 400 to communicate with other devices wirelessly or by wire to exchange data. Although Figure 4 The electronic device 400 is shown with various devices, but it should be understood that it is not required to implement or possess all the devices shown. More or fewer devices may be implemented or possessed instead.

[0076] In particular, according to an embodiment of the present invention, the process described above with reference to the flowchart can be implemented as a computer software program. For example, an embodiment of the present invention includes a computer program product, which includes a computer program carried on a non-transitory computer-readable medium, and the computer program contains a program code for executing the method shown in the flowchart. In such an embodiment, the computer program can be downloaded and installed from the network through a communication device 490, or installed from a storage device 480, or installed from a ROM 420. When the computer program is executed by the processing device 410, the above functions defined in the method of the embodiment of the present invention are executed. Alternatively, in other embodiments, the processing device 410 can be configured to execute the method by any other appropriate means (for example, by means of firmware): identifying the room number that is in an open state in the task area; verifying the user information at the entrance and exit of the room number; determining the inquiry mode according to the user information, and uploading the inquiry record to the system.

[0077] Embodiment 4

[0078] The computer-readable medium of the present invention can be a computer-readable signal medium or a computer-readable storage medium or any combination of the two. The computer-readable storage medium can be, for example, but not limited to, an electrical, magnetic, optical, electromagnetic, infrared, or semiconductor system, device or device, or any combination of the above. More specific examples of computer-readable storage media can include, but are not limited to: an electrical connection with one or more wires, a portable computer disk, a hard disk, a random access memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disk read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the above. In the present invention, a computer-readable storage medium can be any tangible medium containing or storing a program that can be used by or in combination with an instruction execution system, device or device. In the present invention, a computer-readable signal medium can include a data signal propagated in a baseband or as part of a carrier wave, which carries a computer-readable program code. This propagated data signal can take a variety of forms, including but not limited to electromagnetic signals, optical signals, or any suitable combination of the above. The computer readable signal medium may also be any computer readable medium other than a computer readable storage medium, which may send, propagate or transmit a program for use by or in conjunction with an instruction execution system, apparatus or device. The program code contained on the computer readable medium may be transmitted using any suitable medium, including but not limited to: wires, optical cables, RF (radio frequency), etc., or any suitable combination of the above.

[0079] In some embodiments, the client and the server may communicate using any currently known or future developed network protocol such as HTTP (HyperText Transfer Protocol), and may be interconnected with any form or medium of digital data communication (e.g., a communication network). Examples of communication networks include a local area network ("LAN"), a wide area network ("WAN"), an internet (e.g., the Internet), and a peer-to-peer network (e.g., an ad hoc peer-to-peer network), as well as any currently known or future developed network.

[0080] The computer-readable medium may be included in the electronic device, or may exist independently without being incorporated into the electronic device.

[0081] The above-mentioned computer-readable medium carries one or more programs. When the above-mentioned one or more programs are executed by the electronic device, the electronic device: identifies the room number that is in an open state in the task area; verifies the user information at the entrance and exit of the room number; determines the inquiry mode according to the user information, and uploads the inquiry record to the system.

[0082] Computer program code for performing the operations of the present invention may be written in one or more programming languages ​​or a combination thereof, including, but not limited to, object-oriented programming languages, such as Java, Smalltalk, C++, and conventional procedural programming languages, such as "C" or similar programming languages. The program code may be executed entirely on the user's computer, partially on the user's computer, as a separate software package, partially on the user's computer and partially on a remote computer, or entirely on a remote computer or server. In cases involving a remote computer, the remote computer may be connected to the user's computer through any type of network, including a local area network (LAN) or a wide area network (WAN), or may be connected to an external computer (e.g., via the Internet using an Internet service provider).

[0083] The flow chart and block diagram in the accompanying drawings illustrate the possible architecture, function and operation of the system, method and computer program product according to various embodiments of the present invention. In this regard, each square box in the flow chart or block diagram can represent a module, a program segment or a part of a code, and the module, the program segment or a part of the code contains one or more executable instructions for realizing the specified logical function. It should also be noted that in some alternative implementations, the functions marked in the square box can also occur in a sequence different from that marked in the accompanying drawings. For example, two square boxes represented in succession can actually be executed substantially in parallel, and they can sometimes be executed in the opposite order, depending on the functions involved. It should also be noted that each square box in the block diagram and / or flow chart, and the combination of the square boxes in the block diagram and / or flow chart can be implemented with a dedicated hardware-based system that performs the specified function or operation, or can be implemented with a combination of dedicated hardware and computer instructions.

[0084] The modules involved in the embodiments of the present invention may be implemented by software or hardware, wherein the name of a module does not limit the module itself in some cases.

[0085] The functions described above herein may be performed at least in part by one or more hardware logic components. For example, without limitation, exemplary types of hardware logic components that may be used include: digital electronic circuit systems, integrated circuit systems, field programmable gate arrays (FPGAs), application specific integrated circuits (ASICs), application specific standard products (ASSPs), systems on chip systems (SOCs), complex programmable logic devices (CPLDs), computer hardware, firmware, software, and / or combinations thereof, etc.

[0086] The program code for implementing the method of the present invention can be written in any combination of one or more programming languages. These program codes can be provided to a processor or controller of a general-purpose computer, a special-purpose computer or other programmable data processing device, so that the program code, when executed by the processor or controller, enables the functions / operations specified in the flow chart and / or block diagram to be implemented. The program code can be executed entirely on the machine, partially on the machine, partially on the machine as a stand-alone software package and partially on a remote machine, or entirely on a remote machine or server.

[0087] In the context of the present invention, a machine-readable medium may be a tangible medium that may contain or store a program for use by or in conjunction with an instruction execution system, device, or equipment. A machine-readable medium may be a machine-readable signal medium or a machine-readable storage medium. A machine-readable medium may include, but is not limited to, electronic, magnetic, optical, electromagnetic, infrared, or semiconductor systems, devices, or equipment, or any suitable combination of the foregoing. A more specific example of a machine-readable storage medium may include an electrical connection based on one or more lines, a portable computer disk, a hard disk, a random access memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disk read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing.

[0088] To provide interaction with a user, the systems and techniques described herein can be implemented on a computer having: a display device (e.g., a CRT (cathode ray tube) or LCD (liquid crystal display) monitor) for displaying information to the user; and a keyboard and pointing device (e.g., a mouse or trackball) through which the user can provide input to the computer. Other types of devices can also be used to provide interaction with the user; for example, the feedback provided to the user can be any form of sensory feedback (e.g., visual feedback, auditory feedback, or tactile feedback); and input from the user can be received in any form (including acoustic input, voice input, or tactile input).

[0089] The systems and techniques described herein may be implemented in a computing system that includes backend components (e.g., as a data server), or a computing system that includes middleware components (e.g., an application server), or a computing system that includes frontend components (e.g., a user computer with a graphical user interface or a web browser through which a user can interact with implementations of the systems and techniques described herein), or a computing system that includes any combination of such backend components, middleware components, or frontend components. The components of the system may be interconnected by any form or medium of digital data communication (e.g., a communication network). Examples of communication networks include: a local area network (LAN), a wide area network (WAN), a blockchain network, and the Internet.

[0090] A computer system may include a client and a server. The client and the server are generally remote from each other and usually interact through a communication network. The relationship between the client and the server is generated by computer programs running on the corresponding computers and having a client-server relationship with each other. The server may be a cloud server, also known as a cloud computing server or a cloud host, which is a host product in the cloud computing service system to solve the defects of difficult management and weak business scalability in traditional physical hosts and VPS services. The server may also be a server of a distributed system, or a server combined with a blockchain.

[0091] Artificial intelligence is a discipline that studies how to use computers to simulate certain human thought processes and intelligent behaviors (such as learning, reasoning, thinking, planning, etc.). It includes both hardware-level and software-level technologies. Artificial intelligence hardware technologies generally include technologies such as sensors, dedicated artificial intelligence chips, cloud computing, distributed storage, and big data processing; artificial intelligence software technologies mainly include computer vision technology, speech recognition technology, natural language processing technology, machine learning / deep learning technology, big data processing technology, knowledge graph technology, and other major directions.

[0092] Cloud computing refers to a technology system that uses network access to elastically scalable shared physical or virtual resource pools. Resources can include servers, operating systems, networks, software, applications, and storage devices, and can be deployed and managed on demand and in a self-service manner. Cloud computing technology can provide efficient and powerful data processing capabilities for technical applications such as artificial intelligence and blockchain, as well as model training.

[0093] It should be understood that the various forms of processes shown above can be used to reorder, add or delete steps. For example, the steps described in the present invention can be executed in parallel, sequentially or in different orders, as long as the desired results of the technical solution provided by the present invention can be achieved, and this document does not limit this.

[0094] The above specific implementations do not constitute a limitation on the protection scope of the present invention. It should be understood by those skilled in the art that various modifications, combinations, sub-combinations and substitutions can be made according to design requirements and other factors. Any modification, equivalent substitution and improvement made within the spirit and principle of the present invention should be included in the protection scope of the present invention.

Claims

1. A robot inquiry method, characterized in that: The method comprises: Identify the room numbers that are open in the mission area; Verify the user information at the entrance and exit of the room number; The inquiry mode is determined according to the user information, and the inquiry record is uploaded to the system.

2. The method according to claim 1, characterized in that The identifying of the room number in the open state in the task area includes: Determining the mission area according to the path of the robot when performing the delivery mission; Acquiring the room image in the open state in the task area according to the image acquisition device; The corresponding room number is determined according to the room image and the position coordinates of the robot.

3. The method according to claim 1, characterized in that The verifying of user information at the entrance and exit of the room number includes: Extract the population density at the entrance and exit corresponding to the room number; Extracting facial features for the room where the population density is greater than zero; Calling facial information in a database for comparison according to the facial features; The user information of the room number is verified according to the comparison result.

4. The method according to claim 3, characterized in that The verifying the user information of the room number according to the comparison result includes: Searching for the user in the facial information determined by the comparison result; The room number that has been successfully queried is determined to be in a normal state, and the inquiry mode is closed.

5. The method according to claim 3, characterized in that: Also includes: For the room with a population density of zero, calling a laser component to determine whether the door corresponding to the room number is in an open state; The room number in the open state is determined to be in an abnormal state, and the inquiry mode is turned on.

6. The method according to claim 1, characterized in that Determining the inquiry mode according to the user information and uploading the inquiry record to the system includes: Determine the user information to be queried according to the room corresponding to the room number; Turning on the robot's inquiry mode; After performing the inquiry operation on the user to be inquired, the inquiry record is stored.

7. The method according to claim 6, characterized in that The robot's inquiry mode is activated, including: calling a telephone module according to the user information to be inquired, calling a guest room telephone and playing a door closing prompt voice.

8. The method according to any one of claims 1 to 7, characterized in that: The robot only performs the inquiry operation once for the abnormal state of the same room number in the same period.

9. A robot inquiry device, characterized in that: The device comprises: an identification module configured to identify a room number that is in an open state in a task area; A verification module is configured to verify user information at the entrance and exit of the room number; The inquiry module is configured to determine an inquiry mode according to the user information and upload an inquiry record to the system.

10. The device according to claim 9, characterized in that The identification module comprises: A first determining unit is configured to determine the task area according to a path of the robot when performing the delivery task; An acquisition unit is configured to acquire the room image in the open state in the task area according to an image acquisition device; The second determining unit is configured to determine the corresponding room number according to the room image and the position coordinates of the robot.

11. The device according to claim 9, characterized in that The verification module comprises: A density unit, configured to extract the population density at the entrance and exit corresponding to the room number; A feature unit configured to extract facial features for the room where the population density is greater than zero; An information unit is configured to call the face information in the database for comparison according to the facial features; A result unit is configured to verify the user information of the room number according to the comparison result.

12. The device according to claim 11, characterized in that The result unit includes: A query subunit, configured to query the user in the face information determined by the comparison result; The determination subunit is configured to determine the successfully queried room number as a normal state and close the inquiry mode.

13. The device according to claim 11, characterized in that Also includes: The third determining unit is configured to call the laser component to determine whether the door corresponding to the room number is in an open state for the room with a population density equal to zero; The inquiry unit is configured to determine the room number in the open state as an abnormal state and start the inquiry mode.

14. An electronic device comprising: at least one processor; and a memory communicatively connected to the at least one processor; wherein the memory stores instructions executable by the at least one processor, and the instructions are executed by the at least one processor so that the at least one processor implements the method as described in any one of claims 1-8.

15. A computer-readable storage medium, wherein: The computer instructions are used to cause the computer to execute the method according to any one of claims 1-8.

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