Information processing method and device, electronic equipment and computer readable medium

Abstract

The invention discloses an information processing method and device, electronic equipment and a computer readable medium. The method comprises the following steps: acquiring first label information of a business foreground for government and enterprise customers; obtaining target text information of a target customer sent by the business platform, and generating second label information according to the target text information and preset label information; generating target label information of the target customer according to the first label information and the second label information; and generating a target processing strategy for the target customer according to the target label information. Based on the method provided by the invention, the accuracy of the obtained target processing strategy can be improved.

Description

Technical Field

[0001] The present invention relates to the field of computer technology, and in particular to an information processing method, device, electronic device and computer-readable medium. Background Art

[0002] Customer marketing is a customer-centric marketing method. It is an active marketing method in which companies use existing customer information to increase sales spending on existing customers and enhance customer value.

[0003] At present, when domestic operators conduct product marketing, the marketing targets are usually public customers, and the marketing methods for public customers can be, for example, market marketing, event marketing and online marketing. However, for government and enterprise customers, since government and enterprise customers usually come from different industries, and the products and solutions of different industries are often quite different, therefore, the current processing strategies for target customers such as government and enterprise customers, that is, marketing, often rely on the business experience of account managers, and the generation method of processing strategies or processing rules for target customers often has the problem of inaccuracy. Summary of the invention

[0004] To this end, the present invention provides an information processing method, device, electronic device and computer-readable medium to improve the accuracy of the target processing strategy obtained, and process the target customers based on the target processing strategy, such as performing product marketing, to improve the processing effect and thereby improve the customer experience of the target customers.

[0005] In order to achieve the above-mentioned object, the first aspect of the present invention provides an information processing method, which is applied to a data center, and the method comprises:

[0006] Acquire first label information for a target customer generated by a business front desk, wherein the first label information is label information generated after the business front desk performs label marking processing on the target customer;

[0007] Obtaining target text information of the target customer sent by the business middle station, and generating second label information according to the target text information and preset label information, wherein the target text information is used to represent at least one attribute information of the target customer;

[0008] generating target label information of the target customer according to the first label information and the second label information;

[0009] A target processing strategy for the target customer is generated according to the target tag information.

[0010] After generating the first tag information, the business front desk stores the first tag information in a first database;

[0011] The obtaining of the first tag information for the target customer generated by the business front desk includes:

[0012] Based on a preset data synchronization mechanism, synchronizing the first tag information in the first database to a second database corresponding to the data center within a preset time range;

[0013] The first tag information is obtained from the second database.

[0014] Optionally, the target text information includes customer file note information and customer work order note information;

[0015] The preset label information is generated based on the label requirement process information sent by the business middle station, and the label requirement process information includes label requirement submission process data and approval result data;

[0016] The step of generating second label information according to the target text information and the preset label information includes:

[0017] The customer file note information, the customer work order note information and the preset label information are summarized, analyzed and processed to generate the second label information.

[0018] Optionally, generating target label information of the target customer according to the first label information and the second label information includes:

[0019] The first label information and the second label information are subjected to data weaving processing to obtain the target label information.

[0020] Optionally, generating a target processing strategy for the government and enterprise customers based on the target label information includes: inputting the target label information into a preset strategy generation model for strategy prediction processing to obtain the target processing strategy.

[0021] Optionally, after generating the target tag information, the method further includes: generating target portrait data for the target customer based on the target tag information.

[0022] Optionally, after generating the target portrait data, the method further includes: upon receiving a label query service request for the target customer sent by the business front desk, generating response data based on the target label information and / or the target portrait data; and sending the response data to the business front desk.

[0023] In order to achieve the above-mentioned object, the second aspect of the present invention provides an information processing device, which is applied to a data middle station, and the device includes:

[0024] A first label information obtaining module is used to obtain first label information for a target customer generated by a business front desk, wherein the first label information is label information generated by the business front desk after labeling the target customer;

[0025] A second label information obtaining module is used to obtain the target text information of the target customer sent by the business middle station, and generate second label information according to the target text information and preset label information, wherein the target text information is used to represent at least one attribute information of the target customer;

[0026] A target label information generating module, used for generating target label information of the target customer according to the first label information and the second label information;

[0027] The strategy generation module is used to generate a target processing strategy for the target customer according to the target tag information.

[0028] In order to achieve the above object, the third aspect of the present invention further provides an electronic device, comprising:

[0029] one or more processors;

[0030] A memory having one or more programs stored thereon, wherein when the one or more programs are executed by the one or more processors, the one or more processors implement the information processing method according to the first aspect of the present invention;

[0031] One or more I / O interfaces are connected between the processor and the memory and are configured to implement information interaction between the processor and the memory.

[0032] In order to achieve the above-mentioned purpose, the fourth aspect of the present invention further provides a computer-readable medium having a computer program stored thereon, and when the program is executed by a processor, the information processing method described in the first aspect of the present invention is implemented.

[0033] The present invention has the following advantages: according to an embodiment of the present invention, the data middle station obtains the first label information for the target customer generated by the business front station; and the target text information of the target customer sent by the business middle station is obtained, and the second label information is generated according to the target text information and the preset label information; then, the target label information of the target customer is generated according to the first label information from the business front station and the second label information generated according to the target text information and the preset label information provided by the business middle station as a data source, thereby improving the real-time and accuracy of the obtained target label information, and generating a target processing strategy for the target customer based on the target label information, thereby improving the accuracy of the target processing strategy, and processing the target customer based on the target processing strategy, such as product marketing, can improve the processing effect, thereby improving the customer experience of the target customer. BRIEF DESCRIPTION OF THE DRAWINGS

[0034] The accompanying drawings are used to provide further understanding of the present invention and constitute a part of the specification. Together with the following specific embodiments, they are used to explain the present invention, but do not constitute a limitation of the present invention.

[0035] Figure 1 A flowchart of an information processing method provided by an embodiment of the present invention;

[0036] Figure 2 A schematic diagram of the framework of an information processing system provided by an embodiment of the present invention;

[0037] Figure 3 A block diagram of an information processing device provided by an embodiment of the present invention;

[0038] Figure 4 A schematic diagram of the structure of an electronic device provided by an embodiment of the present invention. DETAILED DESCRIPTION

[0039] The specific implementation of the present invention is described in detail below in conjunction with the accompanying drawings. It should be understood that the specific implementation described here is only used to illustrate and explain the present invention, and is not used to limit the present invention.

[0040] It should be noted that the terms "first", "second", etc. in the specification and claims of the present invention and the above-mentioned drawings are used to distinguish similar objects, and are not necessarily used to describe a specific order or sequence; and, in the absence of conflict, the embodiments of the present invention and the features in the embodiments can be arbitrarily combined with each other.

[0041] The use of user data in this technical solution complies with relevant national laws and regulations (for example, the "Information Security Technology Personal Information Security Specification", etc.). For example: take corresponding prescribed measures for personal information access control; impose prescribed restrictions on the display of personal information; the purpose of using personal information does not exceed the direct or reasonable scope of association; eliminate clear identity orientation when using personal information to avoid accurately locating specific individuals.

[0042] As used herein, the term "and / or" includes any and all combinations of one or more of the associated listed items.

[0043] The terms used in the present invention are only used to describe specific embodiments and are not intended to limit the present invention. As used in the present invention, the singular forms "a", "an" and "the" are intended to include the plural forms as well, unless the context clearly indicates otherwise.

[0044] When the terms “comprising” and / or “made of…” are used in the present invention, it specifies the existence of the stated features, integers, steps, operations, elements and / or components, but does not exclude the existence or addition of one or more other features, integers, steps, operations, elements, components and / or groups thereof.

[0045] Unless otherwise defined, all terms (including technical and scientific terms) used in the present invention have the same meaning as those commonly understood by those of ordinary skill in the art. It will also be understood that terms such as those defined in commonly used dictionaries should be interpreted as having a meaning consistent with their meaning in the context of the relevant art and the present invention, and will not be interpreted as having an idealized or overly formal meaning unless the present invention clearly defines it as such.

[0046] In order to improve the accuracy of processing strategies for target customers, such as marketing strategies, the embodiment of the present invention provides an information processing method, please refer to Figure 1 , which is a flow chart of an information processing method provided by an embodiment of the present invention. The method can be implemented by a data middle station in an information processing system, and the data middle station can be deployed on any electronic device, and the electronic device can be a server, for example, a physical server, such as a blade server, a rack server, etc., or a virtual server, such as a server cluster deployed in the cloud; of course, the electronic device can also be a terminal device as needed, such as an edge terminal device in an edge computing scenario, which is not specifically limited here.

[0047] It should be noted that the information processing system in the embodiment of the present invention may include a business front desk, a business middle desk and a data middle desk, wherein the business front desk may be an application for directly interacting with users, such as public users, target customers, such as government and enterprise customers, etc. The business front desk may be used to provide a real-time tag recording function for target customers, and the real-time tag recording function may be used to perform tag marking, tag query and tag screening on target customers; the business middle desk may be used to provide reusable services, such as out-of-the-box reusable capabilities such as user center, tag requirement process management, and customer work order management; the data middle desk may be used to provide data analysis capabilities to help enterprises learn, improve and adjust directions from data, for example, it may be used to generate target tag information of target customers based on the method provided in the embodiment of the present invention, and generate target processing strategies for target customers based on the target tag information.

[0048] like Figure 1 The information processing method provided by the embodiment of the present invention may include the following steps S101-S104, which are described in detail below.

[0049] Step S101, obtaining first label information for a target customer generated by a business front desk, wherein the first label information is label information generated after the business front desk performs label marking processing on the target customer.

[0050] The target customer may be a user other than a public user, for example, a government or enterprise customer. In the embodiments of the present invention, unless otherwise specified, the target customer is a government or enterprise customer for example. Of course, in actual implementation, the target customer may also be other types of users other than a public user, and no special limitation is made here.

[0051] In an embodiment of the present invention, the business front desk can be deployed with a real-time tag recording function for target customers and a first database, wherein the real-time tag recording function is used for business personnel to manually record the tags of target customers at the business front desk; the first database is a customer result library, that is, a database for storing customer information; in actual implementation, the first database can be, for example, a redis database.

[0052] That is, in an embodiment of the present invention, the first label information may be information obtained after the business front desk performs label marking processing on the target customer. For example, the first label information may be obtained after business personnel manually perform label record processing on government and enterprise customers at the business front desk.

[0053] In some embodiments, in order to improve the accuracy of the target tag information generated based on the first tag information, and thereby improve the accuracy of the obtained target processing strategy, such as the target marketing strategy, the first tag information can be stored by the business front desk in the first database, and then the first tag information is promptly synchronized to the second database of the data middle station through a preset data synchronization mechanism. That is, the acquisition of the first tag information for the target customer generated by the business front desk in step S101 includes: synchronizing the first tag information in the first database to the second database corresponding to the data middle station within a preset time range based on the preset data synchronization mechanism; obtaining the first tag information from the second database.

[0054] In the embodiment of the present invention, the preset time range can be set as needed, for example, it can be 10 ms.

[0055] The second database may be a database set in the data center for storing data synchronized from the first database. For example, the second database may be a distributed database based on a distributed relational database service (DDRS, DistributeRelational Database Service).

[0056] The preset data synchronization mechanism may be a mechanism for implementing data synchronization between the first database and the second database based on (OGG, Oracle GoldenGate).

[0057] Among them, OGG is a log-based structured data replication software that can realize real-time capture and delivery of large amounts of data, synchronize data between the source database and the target database, and maintain a data delay of at least 10ms.

[0058] It can be seen that in an embodiment of the present invention, the first label information stored by the business front desk in the first database is synchronized to the second database corresponding to the data middle station within a preset time range based on a preset data synchronization mechanism, and the data middle station obtains the first label information from the second database. When the data middle station generates the target label information of the target customer, it can promptly obtain the first label information generated in real time by the business front desk, thereby improving the accuracy of the target label information generated based on the first label information.

[0059] Step S102, obtaining target text information of the target customer sent by the business middle station, and generating second label information according to the target text information and preset label information, wherein the target text information is used to represent at least one attribute information of the target customer.

[0060] The preset label information may be a preset label corresponding to the target customer, which is generated by the data middle platform based on the label requirement process information provided by the business middle platform. The preset label information may be manually generated by the user based on the label requirement process information provided by the business middle platform.

[0061] In some embodiments, the label requirement process information may be label requirement submission process data in the business center, approval result data corresponding to the label requirement submission process data, and other data.

[0062] Specifically, in an embodiment of the present invention, in order to improve the accuracy of the generated target label information, while obtaining the first label information generated by the business front desk based on step S101, taking into account that a large amount of text content corresponding to the target customers and which can represent the characteristic information of the target customers is often generated in the business middle station, the data middle station can also obtain the target text information generated by the business system from the business middle station, and generate the second label information of the second category based on the target text information and the preset label information.

[0063] In some embodiments, the target text information may include customer file note information and customer work order note information, wherein the customer file note information may be information generated by the business middle platform based on the target customer's contract data or other offline data; the customer work order note information may be information generated by the business middle platform based on the target customer's online work order and / or offline work order.

[0064] In this implementation, generating the second label information according to the target text information and the preset label information includes: summarizing and analyzing the customer file note information, the customer work order note information and the preset label information to generate the second label information.

[0065] It should be noted that, in some embodiments, in order to improve the real-time and accuracy of the second tag information, the data middle station may also obtain the target text information sent by the business middle station based on the above-mentioned preset data synchronization mechanism.

[0066] In addition, in an embodiment of the present invention, the label requirement process information and work order note information in the business middle station can be stored in a third database, which can be an Oracle database, for example.

[0067] Step S103: Generate target tag information of the target customer according to the first tag information and the second tag information.

[0068] After obtaining the first label information and the second label information based on step S102 and step S103, the data center can generate target label information based on the first label information and the second label information.

[0069] In some embodiments, generating target label information of the target customer based on the first label information and the second label information includes: performing data weaving processing on the first label information and the second label information to obtain the target label information.

[0070] Data Fabric processing refers to the use of artificial intelligence (AI), machine learning, data science and other technical means to access data or support dynamic data integration to discover unique and business-related relationships between available data.

[0071] Step S104: generating a target processing strategy for the target customer according to the target tag information.

[0072] The target processing strategy may be a target marketing strategy, that is, it may be information on how to recommend products to government and enterprise customers that is generated based on target tag information of target customers, such as government and enterprise customers.

[0073] After obtaining the target tag information, since the target tag information is generated based on the first tag information from the business front desk in real time and the second tag information generated based on the real-time target text information and preset tag information provided by the business middle desk, the target tag information can represent the characteristic information of the target customer in real time and accurately, and generate a target processing strategy based on the target tag information, which can make the generated target processing strategy more targeted, thereby improving the experience of the target customer.

[0074] In some embodiments, generating a target processing strategy for a target customer based on the target tag information includes: inputting the target tag information into a preset strategy generation model to perform strategy prediction processing to obtain the target processing strategy.

[0075] The preset strategy generation model can be any model for generating a user processing strategy based on the user's tag information, wherein the user here can be a public user or a target customer such as a government or enterprise customer. In some embodiments, when used to generate a marketing strategy for a government or enterprise customer, the preset strategy generation model can be a model for generating a marketing strategy based on the tag information of the government or enterprise customer.

[0076] In addition, in some embodiments, after generating the target tag information, the method may further include: generating target portrait data for the target customer based on the target tag information.

[0077] And, in this embodiment, the method may also include: upon receiving a tag query service request for a target customer sent by a business front desk, generating response data based on target tag information and / or target portrait data.

[0078] For easier understanding, please refer to Figure 2 , which is a schematic diagram of the framework of the information processing system provided by the embodiment of the present invention. Figure 2 As shown, in an embodiment of the present invention, the information processing system may include a business front desk, a business middle desk and a data middle desk, wherein Figure 2 In this article, we take the target customers as government and enterprise customers as examples.

[0079] like Figure 2 As shown, the business front desk can provide a real-time tag recording function for government and enterprise customers. The real-time tag recording function can be used to perform tag marking, tag query, and tag screening on government and enterprise customers.

[0080] In addition, if Figure 2 As shown, after obtaining the first label information generated by business personnel manually marking government and enterprise customers, the business front desk can write the first label information into the first database, which can be a redis database; the first label information can be synchronized in real time to the corresponding data part of the second database of the data middle station based on the OGG data synchronization mechanism, for example, stored in the manual label configuration information table and the manual label result information table of the distributed database based on the Distributed Relational Database Service (DRDS).

[0081] The business middle platform includes various system business functions in the system. Based on the system business processing, the business middle platform can generate label demand process information and work order note information for government and enterprise customers. The label demand process information and work order note information can be stored in the Oracle database.

[0082] like Figure 2 As shown, in an embodiment of the present invention, the target text information generated in the business center, for example, the work order note information and customer file note information in the work order note information can also be synchronized to the third database of the data center based on the data synchronization mechanism. The data center can generate the second label information by performing text extraction processing on the target text information and combining it with preset label information, wherein the third database and the second database can be the same database, or can also be set to different databases as needed, without special limitation here.

[0083] The data middle platform can be used to generate target label information for government and enterprise customers based on the method provided in the embodiment of the present invention, that is, it can generate target label information based on the first label information obtained from the business front desk, and based on the target text information and preset label information obtained from the business middle platform, and generate the target marketing strategy corresponding to the government and enterprise customers according to the target label information; in addition, the data middle platform can also generate target portrait data for government and enterprise customers, so that it can respond to the label query service request sent by the business front desk based on the target label information and / or the target portrait data. In addition, if Figure 2 As shown, the data center can also provide other functions such as customer screening, which will not be elaborated here.

[0084] It can be seen that based on the information processing method provided in the embodiment of the present invention, the data middle station obtains the first label information for the target customer generated by the business front desk; and the target text information of the target customer sent by the business middle station is obtained, and the second label information is generated according to the target text information and the preset label information; then, the target label information of the target customer is generated according to the first label information from the business front desk and the second label information generated according to the target text information and the preset label information provided by the business middle station as a data source, thereby improving the real-time and accuracy of the obtained target label information, and generating a target processing strategy for the target customer based on the target label information, thereby improving the accuracy of the target processing strategy, and processing the target customer based on the target processing strategy, such as product marketing, can improve the processing effect, thereby improving the customer experience of the target customer.

[0085] It should also be noted that the step division of various methods in the above method embodiments is only for clear description. When implemented, they can be combined into one step or some steps can be split and decomposed into multiple steps. As long as they include the same logical relationship, they are all within the protection scope of this patent; adding insignificant modifications to the algorithm or process or introducing insignificant designs without changing the core design of the algorithm and process are all within the protection scope of this patent.

[0086] The embodiment of the present invention also provides an information processing device, such as Figure 3 As shown, the information processing device 300 includes: a first label information obtaining module 301 , a second label information obtaining module 302 , a target label information generating module 303 and a strategy generating module 304 .

[0087] The first label information obtaining module 301 is used to obtain first label information for a target customer generated by a business front desk, wherein the first label information is label information generated after the business front desk performs label marking processing on the target customer.

[0088] The second label information obtaining module 302 is used to obtain the target text information of the target customer sent by the business center, and generate second label information according to the target text information and preset label information, wherein the target text information is used to represent at least one attribute information of the target customer.

[0089] The target tag information generating module 303 is used to generate target tag information of a target customer according to the first tag information and the second tag information.

[0090] The strategy generation module 304 is used to generate a target processing strategy for a target customer according to the target tag information.

[0091] In some embodiments, after generating the first tag information, the business front desk stores the first tag information in the first database; when acquiring the first tag information for the target customer generated by the business front desk, the first tag information acquisition module 301 can be used to: synchronize the first tag information in the first database to the second database corresponding to the data middle station within a preset time range based on a preset data synchronization mechanism; and obtain the first tag information from the second database.

[0092] In some embodiments, the target text information includes customer file note information and customer work order note information; the preset label information is generated based on the label requirement process information sent by the business middle station, and the label requirement process information includes label requirement submission process data and approval result data; when the second label information acquisition module 302 generates the second label information according to the target text information and the preset label information, it can be used to: summarize and analyze the customer file note information, customer work order note information and the preset label information to generate the second label information.

[0093] In some embodiments, when generating the target label information of the target customer according to the first label information and the second label information, the target label information generating module 303 can be used to: perform data weaving processing on the first label information and the second label information to obtain the target label information.

[0094] In some embodiments, when generating a target processing strategy for a target customer based on the target tag information, the strategy generation module 304 can be used to: input the target tag information into a preset strategy generation model to perform strategy prediction processing to obtain the target processing strategy.

[0095] In some embodiments, the device 300 also includes a portrait data generation module for generating target portrait data for target customers based on target tag information.

[0096] In some embodiments, the device 300 also includes a response module, which is used to: upon receiving a label query service request for a target customer sent by a business front desk, generate response data based on target label information and / or target portrait data; and send the response data to the business front desk.

[0097] It can be seen that based on the information processing device provided by the embodiment of the present invention, the data middle station obtains the first label information for the target customer generated by the business front desk; and obtains the target text information of the target customer sent by the business middle station, and generates the second label information according to the target text information and the preset label information; then, the target label information of the target customer is generated according to the first label information from the business front desk and the second label information generated according to the target text information and the preset label information provided by the business middle station as a data source, thereby improving the real-time and accuracy of the obtained target label information, generating a target processing strategy for the target customer based on the target label information, thereby improving the accuracy of the target processing strategy, and processing the target customer based on the target processing strategy, such as product marketing, thereby improving the processing effect and thereby improving the customer experience of the target customer.

[0098] The functions or modules included in the device provided in the embodiment of the present invention can be used to execute the method described in the first aspect method embodiment above. Its specific implementation and technical effects can refer to the description of the above method embodiment. For the sake of brevity, they will not be repeated here.

[0099] It should be noted that all modules involved in this embodiment are logic modules. In practical applications, a logic unit may be a physical unit, or a part of a physical unit, or may be implemented as a combination of multiple physical units. In addition, in order to highlight the innovative part of the present invention, this embodiment does not introduce units that are not closely related to solving the technical problem proposed by the present invention, but this does not mean that there are no other units in this embodiment.

[0100] Reference Figure 4 , an embodiment of the present invention provides an electronic device, comprising:

[0101] One or more processors 401;

[0102] A memory 402 on which one or more programs are stored. When the one or more programs are executed by one or more processors, the one or more processors implement any one of the information processing methods in the above embodiments;

[0103] One or more I / O interfaces 403 are connected between the processor and the memory and are configured to implement information exchange between the processor and the memory.

[0104] Among them, the processor 401 is a device with data processing capabilities, including but not limited to a central processing unit (CPU); the memory 402 is a device with data storage capabilities, including but not limited to random access memory (RAM, more specifically SDRAM, DDR, etc.), read-only memory (ROM), electrically erasable programmable read-only memory (EEPROM), flash memory (FLASH); the I / O interface (read-write interface) 403 is connected between the processor 401 and the memory 402, and can realize information interaction between the processor 401 and the memory 402, including but not limited to a data bus (Bus), etc.

[0105] In some embodiments, the processor 401, the memory 402, and the I / O interface 403 are connected to each other through a bus, and further connected to other components of the computing device.

[0106] An embodiment of the present invention further provides a computer-readable medium on which a computer program is stored. When the program is executed by a processor, the information processing method of any one of the above embodiments is implemented. To avoid repeated description, the specific steps are not repeated here.

[0107] It will be appreciated by those skilled in the art that all or some of the steps, systems, and functional modules / units in the invented method described above may be implemented as software, firmware, hardware, and appropriate combinations thereof. In hardware implementations, the division between the functional modules / units mentioned in the above description does not necessarily correspond to the division of physical components; for example, a physical component may have multiple functions, or a function or step may be performed by several physical components in cooperation. Some physical components or all physical components may be implemented as software executed by a processor, such as a central processing unit, a digital signal processor, or a microprocessor, or implemented as hardware, or implemented as an integrated circuit, such as an application-specific integrated circuit. Such software may be distributed on a computer-readable medium, which may include a computer storage medium (or non-transitory medium) and a communication medium (or temporary medium). As known to those skilled in the art, the term computer storage medium includes volatile and non-volatile, removable and non-removable media implemented in any method or technology for storing information (such as computer-readable instructions, data structures, program modules, or other data). Computer storage media include, but are not limited to, RAM, ROM, EEPROM, flash memory or other memory technology, CD-ROM, digital versatile disks (DVD) or other optical disk storage, magnetic cassettes, magnetic tapes, magnetic disk storage or other magnetic storage, or any other medium that can be used to store the desired information and can be accessed by a computer. In addition, it is well known to those skilled in the art that communication media typically contain computer-readable instructions, data structures, program modules, or other data in a modulated data signal such as a carrier wave or other transport mechanism, and may include any information delivery media.

[0108] It should be noted that, in this article, the terms "include", "comprises" or any other variations thereof are intended to cover non-exclusive inclusion, so that a process, method, article or device including a series of elements includes not only those elements, but also other elements not explicitly listed, or also includes elements inherent to such process, method, article or device. In the absence of further restrictions, an element defined by the sentence "comprises a ..." does not exclude the existence of other identical elements in the process, method, article or device including the element.

[0109] Those skilled in the art will appreciate that although some embodiments described herein include certain features included in other embodiments but not other features, the combination of features from different embodiments is meant to be within the scope of the embodiments of the present invention and to form different embodiments.

[0110] It is to be understood that the above embodiments are merely exemplary embodiments used to illustrate the principles of the present invention, but the present invention is not limited thereto. For those of ordinary skill in the art, various modifications and improvements can be made without departing from the spirit and essence of the present invention, and these modifications and improvements are also considered to be within the scope of protection of the present invention.

Claims

1. An information processing method, characterized in that: Applied to the data center, the method includes: Acquire first label information for a target customer generated by a business front desk, wherein the first label information is label information generated after the business front desk performs label marking processing on the target customer; Obtaining target text information of the target customer sent by the business middle station, and generating second label information according to the target text information and preset label information, wherein the target text information is used to represent at least one attribute information of the target customer; generating target label information of the target customer according to the first label information and the second label information; A target processing strategy for the target customer is generated according to the target tag information.

2. The method according to claim 1, characterized in that After generating the first tag information, the business front desk stores the first tag information in a first database; The obtaining of the first tag information for the target customer generated by the business front desk includes: Based on a preset data synchronization mechanism, synchronizing the first tag information in the first database to a second database corresponding to the data center within a preset time range; The first tag information is obtained from the second database.

3. The method according to claim 2, characterized in that The target text information includes customer file note information and customer work order note information; The preset label information is generated based on the label requirement process information sent by the business middle station, and the label requirement process information includes label requirement submission process data and approval result data; The step of generating second label information according to the target text information and the preset label information includes: The customer file note information, the customer work order note information and the preset label information are summarized, analyzed and processed to generate the second label information.

4. The method according to claim 1, characterized in that: The step of generating target label information of the target customer according to the first label information and the second label information includes: The first label information and the second label information are subjected to data weaving processing to obtain the target label information.

5. The method according to claim 1, characterized in that: Generating a target processing strategy for the target customer according to the target tag information includes: The target label information is input into a preset strategy generation model for strategy prediction processing to obtain the target processing strategy.

6. The method according to claim 1, characterized in that After generating the target tag information, the method further includes: Based on the target tag information, target portrait data for the target customer is generated.

7. The method according to claim 6, characterized in that After generating the target portrait data, the method further includes: Upon receiving a tag query service request for the target customer sent by the business front desk, generating response data based on the target tag information and / or the target portrait data; The response data is sent to the business front desk.

8. An information processing device, characterized in that: include: A first label information obtaining module is used to obtain first label information for a target customer generated by a business front desk, wherein the first label information is label information generated by the business front desk after labeling the target customer; A second label information obtaining module is used to obtain the target text information of the target customer sent by the business middle station, and generate second label information according to the target text information and preset label information, wherein the target text information is used to represent at least one attribute information of the target customer; A target label information generating module, used for generating target label information of the target customer according to the first label information and the second label information; The strategy generation module is used to generate a target processing strategy for the target customer according to the target tag information.

9. An electronic device, characterized in that: include: one or more processors; A memory having one or more programs stored thereon, wherein when the one or more programs are executed by the one or more processors, the one or more processors implement the information processing method according to any one of claims 1 to 7; One or more I / O interfaces are connected between the processor and the memory and are configured to implement information interaction between the processor and the memory.

10. A computer-readable medium having a computer program stored thereon, wherein when the program is executed by a processor, the information processing method according to any one of claims 1 to 7 is implemented.

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