Information processing system, information processing device, information processing method, and program

Abstract

The present invention enables an agent, which is an agent of a recipient, to smoothly receive goods. An information processing system is provided with: a control unit that sets, as an agent, a candidate of an agent that can receive a cargo as an agent of a recipient specified by a cargo recipient name; and a communication unit that notifies the agent or the candidate of the agent of information relating to the cargo.

Description

Technical Field

[0001] The present invention relates to an information processing system, an information processing device, an information processing method and a program. Background Art

[0002] In recent years, in the delivery service of goods, the delivery means have become increasingly diversified, and technical development for coping with various delivery means is being carried out. For example, Patent Document 1 discloses a logistics management system that manages information related to a logistics network and changes the operation plan of a circulation shift circulating in an area based on the information.

[0003] Prior art literature

[0004] Patent Literature

[0005] Patent Document 1: Japanese Patent Application Publication No. 2020-52525 Summary of the invention

[0006] Problems to be solved by the invention

[0007] As such a means of cargo delivery, autonomously controlled unmanned mobile bodies have begun to be used, such as unmanned aerial vehicles (UAVs), unmanned aerial vehicles (UAVs), and unmanned ground vehicles (UGVs). Unmanned mobile bodies sometimes deliver cargo to specified departure and arrival locations. In particular, when the recipient specified by the name of the cargo recipient is unable to receive the cargo at the specified departure and arrival location, it is considered that the agent of the recipient, such as the manager of the specified departure and arrival location, may collect the cargo. However, when the agent collects the cargo without knowing the information related to the cargo, it is possible that he is not prepared to receive the cargo.

[0008] Therefore, the present invention has been made in view of the above-mentioned problems, and an object of the present invention is to provide a novel and improved technology that enables an agent who acts as an agent of a receiver to smoothly receive goods.

[0009] Means for solving problems

[0010] In order to solve the above-mentioned problems, according to one aspect of the present invention, there is provided an information processing system comprising: a control unit which sets as the agent a candidate of an agent who can collect the goods as an agent of a recipient specified by the name of the recipient of the goods; and a communication unit which notifies the agent or the candidate of the agent of information related to the goods.

[0011] In addition, in order to solve the above-mentioned problem, according to another aspect of the present invention, there is provided an information processing device comprising: a control unit, which sets a candidate of an agent who can collect the goods as an agent of a recipient specified by the name of the recipient of the goods as the agent; and a communication unit, which notifies the agent or the candidate of the agent of information related to the goods.

[0012] In addition, in order to solve the above-mentioned problem, according to another aspect of the present invention, there is provided an information processing method executed by a computer, which includes: setting a candidate of an agent who can collect the goods as an agent of a recipient specified by the name of the recipient of the goods as the agent; and notifying the agent or the candidate of the agent of information related to the goods.

[0013] In addition, in order to solve the above-mentioned problem, according to another aspect of the present invention, a program is provided for causing a computer to function as the following structure: a control unit, which sets a candidate of an agent who can collect the goods as an agent of a recipient specified by the name of the recipient of the goods as the agent; and a communication unit, which notifies the agent or the candidate of the agent of information related to the goods.

[0014] Effects of the Invention

[0015] As described above, according to the present invention, the agent who acts as an agent of the receiver can smoothly receive the goods. BRIEF DESCRIPTION OF THE DRAWINGS

[0016] Figure 1 This is an explanatory diagram of the outline of the information processing system of the present invention.

[0017] Figure 2 It is a diagram showing a cargo delivery image in the information processing system of the present invention.

[0018] Figure 3 It is an explanatory diagram showing the internal structure of the recipient terminal 10.

[0019] Figure 4 2 is an explanatory diagram showing the internal structure of the agent terminal 20.

[0020] Figure 5 2 is an explanatory diagram showing the internal structure of the agent management server 30 .

[0021] Figure 6 3 is a diagram showing an example of information related to the goods L stored in the storage unit 310 .

[0022] Figure 7 It is shown in Figure 6FIG. 1 is a diagram showing an example of notifying the agent P of the information related to the goods L when the information related to the goods L is stored in the storage unit 310 .

[0023] Figure 8 It is shown in Figure 6 FIG. 1 is a diagram showing an example of notifying the agent P of the information related to the goods L when the information related to the goods L is stored in the storage unit 310 .

[0024] Fig. 9 It is shown in Figure 6 FIG. 1 is a diagram showing an example of notifying a candidate C of an agent of information related to the goods L when the information related to the goods L is stored in the storage unit 310 .

[0025] Fig.10 1 is a diagram showing an example of an agent recruitment notification transmitted to the agent terminal 20 .

[0026] Fig.11 This is an explanatory diagram for explaining an example of the flow of operation processing performed by the agent management server 30 of the present embodiment.

[0027] Fig.12 This is an explanatory diagram for explaining an example of the hardware configuration of the agent management server 30 according to the present embodiment. DETAILED DESCRIPTION

[0028] The contents of the embodiments of the present invention are listed and described. The information processing system and the like according to the embodiments of the present invention have the following configuration.

[0029] [Item 1] An information processing system comprising:

[0030] a control section that sets a candidate of an agent who can receive the cargo as an agent of the receiver designated by the cargo receiver name as the agent; and

[0031] A communication unit is configured to notify the agent or a candidate for the agent of information related to the goods.

[0032] [Item 2] The information processing system according to Item 1, wherein:

[0033] The communication unit notifies the agent or the candidate for the agent of the scheduled arrival time of the cargo.

[0034] [Item 3] The information processing system according to Item 2, wherein:

[0035] The communication unit notifies the agent or the candidate for the agent of a scheduled arrival time of the cargo corresponding to the delivery time zone of the cargo.

[0036] [Item 4] An information processing system according to any one of Items 1 to 3, wherein:

[0037] The communication unit receives the expected arrival time of the recipient from the information processing terminal used by the recipient, and notifies the agent of the expected arrival time.

[0038] [Item 5] An information processing system according to any one of Items 1 to 3, wherein:

[0039] The communication unit notifies the agent or a candidate for the agent of a scheduled arrival time of the delivery person when the delivery person is to deliver the goods received by the agent to the recipient.

[0040] [Item 6] An information processing system according to any one of Items 1 to 3, wherein:

[0041] The communication unit notifies the agent or the agent candidate whether the cargo is a frozen product.

[0042] [Item 7] An information processing system according to any one of Items 1 to 3, wherein:

[0043] The communication unit notifies the agent or the candidate for the agent whether the cargo is a handle-with-care item.

[0044] [Item 8] The information processing system according to Item 7, wherein:

[0045] The handle-with-care items are at least any one of items that are prohibited from being inverted, items that are prohibited from being stacked, fresh food, and fragile items.

[0046] [Item 9] An information processing system according to any one of Items 1 to 3, wherein:

[0047] The communication unit notifies the agent of the delivery means of the goods.

[0048] [Item 10] The information processing system according to Item 9, wherein:

[0049] The communication unit notifies the agent of a preparation instruction according to the delivery means of the goods.

[0050] [Item 11] The information processing system according to Item 10, wherein:

[0051] When the delivery means of the cargo is an unmanned vehicle, the communication unit notifies the agent to prepare for landing of the unmanned vehicle.

[0052] [Item 12] An information processing system according to any one of Items 1 to 3, wherein:

[0053] The communication unit receives a notification of whether or not the cargo can be received from an information processing terminal used by the candidate agent.

[0054] [Item 13] The information processing system according to Item 12, wherein:

[0055] When receiving a notification that the cargo cannot be received from the information processing terminal used by the candidate agent, the communication unit transmits a recruitment of cargo receiving agents to the candidate agent different from the candidate agent.

[0056] [Item 14] The information processing system according to Item 13, wherein:

[0057] When the agent who can receive the goods cannot be set, the communication unit notifies the receiver that the goods cannot be delivered.

[0058] [Item 15] The information processing system according to Item 13, wherein:

[0059] When the agent who can receive the goods cannot be set, the communication unit notifies the receiver to re-set the delivery time zone of the goods.

[0060] [Item 16] An information processing device comprising:

[0061] a control section that sets a candidate of an agent who can receive the cargo as an agent of the receiver designated by the cargo receiver name as the agent; and

[0062] A communication unit is configured to notify the agent or a candidate for the agent of information related to the goods.

[0063] [Item 17] An information processing method executed by a computer, comprising:

[0064] setting a candidate of an agent who can receive the cargo as an agent of the receiver designated by the cargo receiver name as the agent; and

[0065] The agent or a candidate for the agent is notified of information related to the goods.

[0066] [Item 18] A program for causing a computer to function as:

[0067] a control section that sets a candidate of an agent who can receive the cargo as an agent of the receiver designated by the cargo receiver name as the agent; and

[0068] A communication unit is configured to notify the agent or a candidate for the agent of information related to the goods.

[0069] Hereinafter, preferred embodiments of the present invention will be described in detail with reference to the accompanying drawings. In addition, in this specification and the accompanying drawings, components having substantially the same functional structure are denoted by the same reference numerals to omit repeated description.

[0070] In addition, in this specification and the drawings, different letters or numbers are sometimes added after the same reference numeral to distinguish multiple components having substantially the same functional structure. However, in the case where it is not necessary to particularly distinguish each of the multiple components having substantially the same functional structure, each of the multiple components is simply marked with the same reference numeral.

[0071] <<1. Overview of information processing system according to an embodiment of the present invention>>

[0072] First, an overview of an information processing system that enables an agent, who is an agent of a receiver, to smoothly receive cargo in an embodiment of the present invention will be described.

[0073] Figure 1 FIG. 2 is an explanatory diagram of the information processing system of the present invention. Figure 1 As shown in FIG. 1 , the information processing system of the present invention includes a receiver terminal 10, an agent terminal 20, an agent management server 30, and a network 50. Figure 1 As shown, the receiver terminal 10 , the agent terminal 20 , and the agent management server 30 are configured to be able to communicate via a network 50 .

[0074] The receiver terminal 10 is an information processing terminal used by the receiver specified by the name of the receiver of the goods. The receiver's goods may also be temporarily collected and kept by an agent such as a goods manager who manages the goods. The goods manager is a staff member of a store such as a convenience store, a manager of the departure and arrival places of a mobile body that delivers goods, etc., and may be a person associated with a collection place set according to the receiver's address or according to the receiver's designated operation. In addition, instead of predetermining the agent in this way, or on this basis, the receiver terminal 10 may send the designation of a candidate agent who can act as an agent of the receiver to collect the goods, that is, the designation information to the agent management server 30.

[0075] The recipient may, for example, designate a specific person as a candidate for an agent. Thus, the recipient can entrust the designated specific person to act as an agent to collect the goods. In addition, the specific person is preferably a person who is suitable as an agent of the recipient to collect the goods, such as a family member, a friend, a manager of the departure and arrival places of a mobile body that delivers goods, or a mediator of a residents' committee. The designated information may be information that designates the category of these agent candidates, or information that indicates identification information of the specific agent candidates.

[0076] In addition, the receiver terminal 10 sends an agent support request to the agent management server 30, requesting that the person indicated by the designated information support the agent in collecting the goods. By sending the agent support request, the receiver can cause the agent management server 30 to recruit agents, recruiting people who will contract to collect the goods as the receiver's agent in the form of a single job. The agent support request can refer to the designated information and be sent to the person indicated by the designated information at the same time, or it can further refer to the priority information related to the designated information set in advance by the receiver, and be sent to each agent candidate category in the order indicated by the priority information. In the case of sending sequentially for each agent candidate category, it can be sent sequentially after a specified deadline. The deadline information can be set separately for each agent candidate category, or it can be set together.

[0077] The agent terminal 20 is an information processing terminal used by a candidate or agent of an agent. The agent terminal 20 receives an agent request for entrusting an agent to collect goods, an agent recruitment notice, and an agent setting notice from the agent management server 30. In addition, the agent terminal 20 receives information related to goods from the agent management server 30. In addition, the agent terminal 20 sends a notice to the agent management server 30 whether the agent can collect goods through an approval operation on an application or the like.

[0078] The receiver terminal 10 and the agent terminal 20 are information processing terminals such as personal computers, tablet terminals, smart phones, mobile phones, PHS (Personal Handy-phone System), PDA (Personal Digital Assistant), etc. Figure 1 In the illustrated example, the recipient terminal 10 is a personal computer, the agent terminal 20A is a tablet terminal, and the agent terminal 20B is a smartphone.

[0079] The agent management server 30 is an example of an information processing device. The agent management server 30 is a server that sets a candidate of an agent who can receive the goods as an agent of the receiver specified by the receiver name, and notifies the candidate of the agent or the receiver of various information related to the goods. For example, the agent management server 30 may be a general-purpose computer such as a workstation or a PC, or may be a cloud server.

[0080] When receiving the designation information of the candidate of the agent from the receiver terminal 10 (or referring to the designation information received in advance), the agent management server 30 sends an agent request to the agent terminal 20 used by the candidate of the agent. In addition, the agent management server 30 selects the candidate of the agent based on the agent support request or the information related to the goods received from the receiver terminal 10. Then, the agent management server 30 sends an agent recruitment notice to the agent terminal 20 used by the selected candidate of the agent. When receiving the notification that the goods can be collected by the agent from the agent terminal 20, the agent management server 30 sets the candidate of the agent using the agent terminal 20 as the agent. In addition, the agent management server 30 can also send the agent request and the agent recruitment notice based on the information of the goods to be delivered. In addition, the agent management server 30 can also set the agent based on the information of the goods to be delivered.

[0081] The network 50 is a wired or wireless transmission path for information sent from devices connected to the network 50. For example, the network 50 may include a public line network such as the Internet, a telephone line network, a satellite communication network, or various LANs (Local Area Networks) including Ethernet (registered trademark), WANs (Wide Area Networks), etc. In addition, the network 50 may also include a dedicated line network such as an IP-VPN (Internet Protocol-Virtual Private Network).

[0082] Figure 2 FIG. 1 is a diagram showing a cargo delivery image in the information processing system of the present invention. Figure 2 In the example, the following is shown: the receiver R specified by the receiver name of the goods L1 delivered from the warehouse WH storing the goods L by the mobile body M1 and the goods L2 delivered from the warehouse WH by the mobile body M2 receives the goods L1 and L2 by an agent. In addition, it is not limited to the warehouse WH, and it can also be a store such as a retail store and a restaurant.

[0083] exist Figure 2, the example in which the moving body M1 is a truck and the moving body M2 is an unmanned moving body is shown, but the means of delivering the cargo L is not limited thereto. For example, the moving body M may also be a vehicle moving on land (e.g., a passenger car, a light truck, a light truck or other truck, a motorcycle, a bicycle, a scooter, etc.), an aircraft flying in the air, a ship moving on a waterway such as a sea or a river, or other manned moving body.

[0084] In addition, the mobile body M may also be an unmanned mobile body that moves by autonomous control using input information related to the positions of two locations such as a starting point (for example, a delivery start position of the goods L, a movement start position of the unmanned mobile body 10B) and an end point (for example, a collection position of the goods L), or more than three locations including a relay location (for example, a collection position of the goods L in the case of a delivery accompanied by a collection of the goods L), a return location (for example, the same location as the movement start position of the unmanned mobile body 10, or a different standby location, etc.). In addition, the mobile body M may also be an unmanned mobile body that moves by remote operation using operation information input by a manager who manages the unmanned mobile body. The unmanned mobile body may be, for example, a drone that moves by autonomous control, an unmanned aerial vehicle (UAV) that moves by remote operation of a manager, an unmanned ground vehicle (UGV), or a vehicle that moves on land, or a ship that moves on a waterway such as a sea or a river. In addition, the unmanned mobile body may also be a mobile body that can move on at least two or more paths among land, water, and air.

[0085] The agent P set to be able to receive the cargo L1 as an agent of the receiver R using the receiver terminal 10 receives a notification of information related to the cargo L1 from the agent management server 30 via the agent terminal 20. In addition, the candidate C of the agent who is able to receive the cargo L2 as an agent of the receiver R using the receiver terminal 10 receives a notification of information related to the cargo L2 via the agent management server 30 via the agent terminal 20.

[0086] <<2. Functional Configuration Example of This Embodiment>>

[0087] <2-1. Functional Configuration Example of the Recipient Terminal 10>

[0088] The above is a description of the overview of the information processing system according to the embodiment of the present invention. Next, a functional configuration example of the receiver terminal 10 will be described.

[0089] Figure 3 1 is an explanatory diagram showing the internal structure of the receiver terminal 10. Figure 3 As shown, the recipient terminal 10 includes a communication unit 110 , an operation display unit 120 , and a control unit 130 .

[0090] (Ministry of Communications)

[0091] The communication unit 110 is connected to the agent management server 30 via the network 50 for communication and data transmission and reception. For example, the communication unit 110 can send the delivery request of the goods L to the agent management server 30 based on the operation of the receiver R on the operation display unit 120. The delivery request may include various requirements such as the delivery time interval of the mobile body M and the collection location of the goods L. In addition, the delivery time interval (hereinafter, also referred to as the delivery interval) refers to the time interval in which the mobile body M (or the delivery person who delivers the goods L using the mobile body M) responds to the delivery request. For example, the delivery plan of the unmanned mobile body M (or the delivery person) for one day is divided into each prescribed delivery interval (for example, if it is an unmanned mobile body, it is divided into 15 minutes, 30 minutes, etc., if it is a delivery person, it is divided into 1 hour, etc.), and the unmanned mobile body M (or the delivery person) responds to the delivery of the goods L registered in the delivery interval at the time shown in each delivery interval. In the delivery interval of the unmanned mobile body M, for example, goods to one or two delivery destinations may be registered, and in the delivery interval of the delivery person, for example, goods to multiple delivery destinations such as five to ten may be registered, but the present invention is not limited thereto. In addition, the delivery plan and the delivery interval may be set for each of multiple pick-up location candidates.

[0092] Furthermore, the communication unit 110 transmits designation information, which specifies the candidate C of the agent related to the cargo L, and an agent support request to the agent management server 30 .

[0093] In addition, the communication unit 110 receives, from the agent management server 30 , a notification of whether or not the parcel L can be delivered and the setting status of the agent P, with respect to the parcel L whose recipient R is specified by the recipient name.

[0094] (Operation display)

[0095] The operation display unit 120 includes a function as an operation unit for the receiver R to operate to input instructions or information to the receiver terminal 10 and a function as a display unit for displaying various information under the control of the control unit 130. For example, the receiver R operates the operation display unit 120 to cause the communication unit 110 to send a delivery request, designated information, and an agent support request to the agent management server 30.

[0096] The consignee R can specify the candidate C of the agent related to each of the goods L by operating the operation display unit 120. In addition, the consignee R can also pre-set one or more candidate C of the agent by operating the operation display unit 120. In this case, the consignee R can also operate the operation display unit 120 to cause the communication unit 110 to send a notification to the agent management server 30 to specify the pre-set one or more candidate C of the agent as the candidate C of the agent related to the goods L. In this way, the consignee R can eliminate the trouble of specifying the candidate C of the agent for each of the goods L. In addition, the consignee R can also specify the candidate C of the agent related to the goods L by selecting a part of the candidate C of the agent from the pre-set multiple candidate C of the agent by operating the operation display unit 120. In addition, in the case where the candidate C for the agent is a goods manager who manages the goods, it is also possible to have a structure in which a person associated with a collection location set according to the address of the recipient R or according to the designated operation of the recipient R is selected as the candidate C for the agent without receiving designated information from the recipient R. The present information system may be a system having only this structure or a system in combination with the designation of the candidate C for the agent by the recipient R.

[0097] Alternatively, the receiver R may operate the operation display unit 120 to designate a scheduled arrival time when the receiver R receives the cargo L received and stored by the agent P, and cause the communication unit 110 to transmit the time to the agent management server 30 .

[0098] In addition, the operation display unit 120 displays information such as the notification of whether or not the cargo L can be delivered and the setting status of the agent P, which are transmitted from the agent management server 30 to the communication unit 110 .

[0099] (Control Department)

[0100] The control unit 130 controls all operations of the receiver terminal 10. For example, the control unit 130 causes the communication unit 110 to transmit the delivery request, designated information, and agent support request obtained through the operation display unit 120. In addition, the control unit 130 causes the operation display unit 120 to display the setting status of the agent P and the notification of whether the goods L can be delivered received by the communication unit 110 from the agent management server 30.

[0101] <2-2. Functional Configuration Example of Agent Terminal 20>

[0102] The functional configuration example of the receiver terminal 10 according to the embodiment of the present invention has been described above. Next, the functional configuration example of the agent terminal 20 will be described.

[0103] Figure 4 2 is an explanatory diagram showing the internal structure of the agent terminal 20. Figure 4As shown, the agent terminal 20 includes a sensor unit 210 , a communication unit 220 , an operation display unit 230 , and a control unit 240 .

[0104] (Sensor part)

[0105] The sensor unit 210 is a sensor that detects the current position of the agent terminal 20. The sensor unit 210 can detect the current position of the agent terminal 20 using, for example, a GNSS (Global Navigation Satellite System).

[0106] (Ministry of Communications)

[0107] The communication unit 220 is connected to the agent management server 30 via the network 50 to perform data transmission and reception. The communication unit 220 receives information related to the goods L from the agent management server 30. In addition, the communication unit 220 receives an agent request for entrusting an agent to receive the goods L, an agent recruitment notice, and an agent P setting notice from the agent management server 30.

[0108] In addition, the communication unit 220 notifies the agent management server 30 of whether the agent can pick up the cargo L input to the operation display unit 230. The communication unit 220 transmits the location information of the agent terminal 20 acquired by the sensor unit 210 to the agent management server 30.

[0109] (Operation display)

[0110] The operation display unit 230 includes a function as an operation unit for the agent P or the agent candidate C to operate to input instructions or information to the agent terminal 20 and a function as a display unit for displaying various information under the control of the control unit 240 .

[0111] For example, the operation display unit 230 displays information related to the goods L transmitted from the agent management server 30 to the communication unit 220. In addition, the operation display unit 230 displays an agent request from the receiver R, an agent recruitment notice, and a setting notice of the agent P transmitted from the agent management server 30 to the communication unit 220. In addition, the candidate agent C can input whether or not he can receive the goods L as an agent by operating the operation display unit 230.

[0112] (Control Department)

[0113] The control unit 240 controls all operations of the agent terminal 20. For example, the control unit 240 causes the communication unit 220 to transmit a notification obtained through the operation display unit 230 regarding whether the goods L can be collected as an agent. In addition, the control unit 240 causes the operation display unit 230 to display information related to the goods L, an agent request, an agent recruitment notification, and a setting notification of the agent P, etc., received by the communication unit 220 from the agent management server 30.

[0114] <2-3. Functional Configuration Example of the Agent Management Server 30>

[0115] The functional configuration example of the agent terminal 20 according to the embodiment of the present invention has been described above. Next, the functional configuration example of the agent management server 30 will be described.

[0116] Figure 5 30 is an explanatory diagram showing the internal structure of the agent management server 30. Figure 5 As shown, the agent management server 30 includes a storage unit 310 , a communication unit 320 , and a control unit 330 .

[0117] (Storage Department)

[0118] The storage unit 310 stores programs for operating the control unit 330 and various data. For example, the storage unit 310 stores information of the receiver R, i.e., receiver information. The receiver information includes, for example, the name of the receiver R, the name of the receiver in the service, the identification information of the receiver R, i.e., the receiver ID, various basic information such as the email address, address or telephone number, account information of the external application, and payment information (credit card information, etc.). In addition, the storage unit 310 stores one or more agent candidates C pre-set by the receiver R. However, the receiver information is not limited to this.

[0119] In addition, the storage unit 310 stores information of the candidate C of the agent. The information of the candidate C of the agent includes, for example, the name of the candidate C of the agent, the name of the candidate C of the agent in service, identification information of the candidate C of the agent, i.e., the agent ID, email address, telephone number, address, gender, age, account information of an external application, and the category of the candidate C of the agent.

[0120] The categories of the agent candidate C include, for example, a designated agent candidate who serves as an agent P to receive the goods L only when designated as the agent candidate C by a specific receiver R, a contracted agent candidate who contracts to receive the goods L as an agent of the receiver R in a single job, or a manager who specifies the departure and arrival locations. In addition, when a manager who specifies the departure and arrival locations is stored as the category of the agent candidate C, the storage unit 310 may also store the address of the specified departure and arrival location.

[0121] In addition, the storage unit 310 may also store information related to the collection of goods L of the candidate C of the agent. The information related to the collection of goods L includes, for example, information on the training status of the prescribed training related to the means of collecting goods L, the desired collection area, identification document information (including driver's license information), transfer account information, agent collection history information, etc. The prescribed training related to the means of collecting goods L is, for example, training for collecting goods L from unmanned aerial vehicles.

[0122] The storage unit 310 also stores information on the cargo L for which the receiver R is specified by the receiver name using the receiver terminal 10 .

[0123] The information related to the goods L includes, for example, the identification information of the goods L, that is, the goods ID. In addition, the information related to the goods L may also include the receiver ID of the receiver R of the goods L, the delivery destination of the goods L, the scheduled arrival time of the goods L, the delivery means of the goods L, the delivery method of the goods L, and information related to the processing after the goods L are received, etc., which are related to the delivery of the goods L. In addition, the scheduled arrival time may be a time corresponding to the delivery time interval included in the delivery request sent from the receiver terminal 10. The scheduled arrival time may also be calculated by the control unit 330 based on the delivery time interval included in the delivery request sent from the receiver terminal 10.

[0124] The delivery method of the cargo L includes, for example, information on unmanned delivery, manned delivery, and contactless delivery. The delivery method of the cargo L may also include information on whether the agent P needs to receive the cargo L from the unmanned aerial vehicle.

[0125] Information related to the handling of the goods L after receipt includes, for example, whether the goods L need to be kept by the agent P, whether the goods L need to be delivered to the recipient R or the delivery person after receipt, or whether the goods L need to be stored in a courier box set up outdoors that can accommodate the delivered goods L after receipt, and whether cold storage management (including refrigerated management and frozen management) is required during storage.

[0126] When the agent P needs to deliver the goods L to the receiver R or the delivery person after receiving the goods L, the information related to the processing after receiving the goods L may also include the scheduled arrival time of the receiver R or the delivery person. The scheduled arrival time of the receiver R or the delivery person may be sent to the communication unit 320 from the receiver terminal 10 used by the receiver R or the information processing terminal used by the delivery person.

[0127] In addition, when the agent P needs to deliver the goods L to the receiver R or the delivery person after receiving the goods L, the information related to the processing after receiving the goods L may also include the meeting place with the receiver R or the delivery person. The meeting place with the receiver R or the delivery person may be sent to the communication unit 320 from the receiver terminal 10 used by the receiver R or the information processing terminal used by the delivery person.

[0128] In addition, the information related to the goods L includes information related to the characteristics of the goods L, such as the size and weight of the goods L, whether the goods L are frozen goods, and whether the goods L are handle-with-care items that require care during handling. The handle-with-care items may be at least one of items that are prohibited from being inverted, items that are prohibited from being stacked, fresh foods, and fragile items.

[0129] In addition, the information related to the goods L includes the agent ID of the agent P who can receive the goods L as an agent.

[0130] Figure 6 310 is a diagram showing an example of information related to the goods L stored in the storage unit 310. Figure 6 In the example shown, the receiver ID, the expected arrival time, whether it is a frozen product, information related to the processing after collection, the delivery method, and the agent ID are shown in association with the cargo ID of each cargo L. The communication unit 320 notifies the agent terminal 20 of the information related to the cargo L based on the information related to the cargo L stored in the storage unit 310.

[0131] In addition, the storage unit 310 may store instructions for the agent P corresponding to the information about the goods L. For example, the storage unit 310 may store instructions for preparations made by the agent P corresponding to the means of delivery of the goods L. More specifically, the content that the means of delivery of the goods L is an unmanned vehicle may be stored in association with instructions for reception preparations of the unmanned vehicle (e.g., preparations for landing such as preparations for a landing pad or a remote controller, confirmation of a receiving device, etc.). In addition, the storage unit 310 may store the content that the goods L are frozen goods in association with an instruction for confirming the availability of a freezer.

[0132] (Ministry of Communications)

[0133] The communication unit 320 communicates with the receiver terminal 10 and the agent terminal 20 via the network 50. The communication unit 320 notifies the information to the receiver terminal 10, thereby notifying the information to the receiver R using the receiver terminal 10. The communication unit 320 notifies the information to the agent terminal 20, thereby notifying the information to the agent P or the agent candidate C using the agent terminal 20.

[0134] The communication unit 320 receives delivery requests, designation information, and agent requests from the receiver terminal 10. The communication unit 320 also sends to the receiver terminal 10 a notification of the setting status of the agent P for the cargo L designated by the receiver R by the receiver name and whether the cargo L can be delivered.

[0135] In addition, the communication unit 320 notifies the agent terminal 20 used by the agent candidate C or the agent P of the information related to the goods L stored in the storage unit 310 .

[0136] The communication unit 320 may also notify the agent terminal 20 used by the agent P of a preparation instruction associated with information about the cargo L. For example, when the delivery means of the cargo L is an unmanned vehicle, the communication unit 320 may notify the agent P to prepare for landing of the unmanned vehicle.

[0137] In addition, the communication unit 320 transmits an agent request, an agent recruitment notice, and a setting notice of the agent P to the agent terminal 20. In addition, the communication unit 320 receives a notice from the agent terminal 20 whether the cargo L can be collected as an agent.

[0138] Here, use Figures 7 to 9 , an example of notification of information related to the cargo L to the agent terminal 20 will be described. Figure 7 It is shown in Figure 6 FIG. 2 is a diagram showing an example of notifying the agent P of information related to the goods L when the information related to the goods L is stored in the storage unit 310. Figure 7 In the example shown, it is assumed that the recipient information stored in the storage unit 310 includes the content that the name A of the recipient R whose recipient ID is "0100" is included.

[0139] The communication unit 320 notifies the agent terminal 20 used by the agent P whose agent ID is "0203" of information related to the cargo L whose cargo ID is "123-4567". The storage unit 310 stores the following information: the scheduled arrival time is 10:00, and the delivery means of the cargo L sent to the receiver R whose receiver ID is "0100" is a drone which is an unmanned moving body. Therefore, the communication unit 320 notifies that the cargo L sent to A is scheduled to arrive at 10:00, and the reception preparation instructions such as the preparation of the landing site of the unmanned flying body, the preparation of the remote controller (landing assistance preparation) as an example of the landing preparation of the unmanned moving body.

[0140] Figure 8 It is shown in Figure 6 FIG. 2 is a diagram showing an example of notifying the agent P of information related to the goods L when the information related to the goods L is stored in the storage unit 310. Figure 8In the example shown, it is assumed that the recipient information stored in the storage unit 310 includes the content that the name of the recipient whose recipient ID is "0101" is B.

[0141] The communication unit 320 notifies the agent terminal 20 used by the agent P whose agent ID is "0205" of information related to the cargo L whose cargo ID is "234-5678". The storage unit 310 stores the following information in the processing information after receiving the cargo L from the receiver R whose expected arrival time is 10:30 and whose receiver ID is "0101": the cargo L needs to be delivered to the land transport deliveryman after receiving, and the expected arrival time of the deliveryman is 10:45. Therefore, the communication unit 320 notifies the following information: the cargo L sent to B is expected to arrive at 10:00, the cargo L needs to be delivered to the land transport deliveryman, and the expected arrival time of the deliveryman is 10:45. In this way, the agent P can smoothly receive the cargo by confirming the notification of the information related to the cargo L sent from the agent management server 30 in advance.

[0142] Fig. 9 It is shown in Figure 6 FIG. 1 is a diagram showing an example of notifying a candidate C of an agent of information related to a product L when the information related to the product is stored in the storage unit 310. Fig. 9 In the example shown, it is assumed that the recipient information stored in the storage unit 310 includes the content that the name of the recipient whose recipient ID is "0102" is D.

[0143] The communication unit 320 notifies the agent terminal 20 used by the agent candidate C of the information related to the cargo L with cargo ID "345-6789". The storage unit 310 stores the following content: the cargo L of the receiver R with the receiver ID "0102" and the scheduled arrival time is 11:30 is a frozen product. Therefore, the communication unit 320 notifies the agent terminal 20 of the vacancy confirmation instruction of the freezer. The agent candidate C can send a notification that the cargo L can be received or cannot be received to the agent management server 30 by selecting the receive button or the non-receive button displayed on the agent terminal 20. In this way, the agent candidate C can determine whether the cargo L can be received by confirming the notification of the information related to the cargo L sent from the agent management server 30.

[0144] (Control Department)

[0145] The control unit 330 controls the overall operation of the agent management server 30. For example, the control unit 330 controls the storage unit 310 to store information received by the communication unit 320 from the receiver terminal 10 and the agent terminal 20. In the present embodiment, the control unit 330 functions as an agent setting unit 331.

[0146] (Agent Setting Department)

[0147] The agent setting unit 331 sets the agent P based on the information received from the receiver terminal 10 or the agent terminal 20 by the communication unit 320 or the information related to the goods L.

[0148] In addition, the agent setting unit 331 controls the communication unit 320 to notify the recipient terminal 10 of information based on the setting status of the agent P. For example, when the agent setting unit 331 cannot set an agent P that can receive the goods L, the agent setting unit 331 can control the communication unit 320 to notify the recipient R that the goods L cannot be delivered. In addition, when the agent setting unit 331 cannot set an agent P that can receive the goods L, the agent setting unit 331 can control the communication unit 320 to notify the recipient R that the delivery time period, delivery destination, and agent type of the goods L need to be re-set.

[0149] Here, the setting operation of the agent P performed by the agent setting unit 331 will be described in detail.

[0150] - Setting of the agent P when receiving the designated information related to the goods L from the receiver terminal 10

[0151] First, the setting operation of the agent P when the communication unit 320 receives the designated information on the cargo L from the recipient terminal 10 will be described.

[0152] When the communication unit 320 receives the designation information of the agent candidate C related to the goods L from the receiver terminal 10, the agent setting unit 331 controls the communication unit 320 to send an agent request for agent collection of the goods L to the agent terminal 20 used by the agent candidate C.

[0153] In addition, when the communication unit 320 receives a notification that a preset agent candidate C is designated as an agent candidate C related to the goods L from the recipient terminal 10, the agent setting unit 331 controls the communication unit 320 to send a proxy request to the agent terminal 20 used by the agent candidate C. The proxy request may include a notification of information related to the goods L. In addition, when the communication unit 320 receives a notification that the goods L can be collected from the agent terminal 20 to which the proxy request was sent, the agent setting unit 331 sets the agent candidate C using the agent terminal 20 as the agent P. As a result, the recipient R can ask a specific person to collect the goods L on his behalf.

[0154] - Setting of the agent P when receiving an agent support request related to the cargo L from the receiver terminal 10

[0155] Next, the setting operation of the agent P when the communication unit 320 receives an agent support request related to the goods L from the recipient terminal 10 will be described.

[0156] When the communication unit 320 receives an agent support request from the receiver R related to the goods L from the receiver terminal 10, the agent setting unit 331 selects an agent candidate C. The agent setting unit 331 can select an agent candidate C who picks up the goods L as an agent based on the position information of the agent candidate C received from the agent terminal 20 by the communication unit 320.

[0157] The agent setting unit 331 may also refer to the information related to the cargo L and the information of the agent candidate C stored in the storage unit 310 to select the agent candidate C who serves as an agent to collect the cargo L. For example, when the storage unit 310 stores information that specifies the agent P to collect the cargo L from the unmanned aerial vehicle as a collection means, the agent setting unit 331 may select the agent candidate stored in the storage unit 310 as a person who has received prescribed training related to the collection means of the cargo L as the agent candidate related to the cargo L.

[0158] The agent setting unit 331 controls the communication unit 320 to send an agent recruitment notice to the agent terminal 20 used by the selected agent candidate C. The agent recruitment notice may include information related to the goods L. The agent candidate C can determine whether to collect the goods L by confirming the information related to the goods L.

[0159] In addition, the agent recruitment notice may also include remuneration information. The remuneration information is information related to the remuneration that the agent candidate C can receive as the agent P by receiving the goods L as the agent of the receiver R. The remuneration may be money, or it may be a service or points with monetary value. The content of the remuneration may be determined by the receiver R using the receiver terminal 10 that sent the agent support request, or it may be a prescribed content.

[0160] Fig.10 2 is a diagram showing an example of an agent recruitment notice sent to the agent terminal 20. Fig.10 As shown, the agent recruitment notice includes information related to the goods L, namely, the place to collect the goods L, the scheduled collection time, the actions after collection, and the remuneration. In addition, the candidate C of the agent can send a notice that the goods L can be collected to the agent management server 30 by selecting the approval button displayed on the agent terminal 20. Thus, even if the receiver R does not have a specific person who can entrust the collection of the goods L by an agent, he can collect the goods L that he cannot collect by himself through an agent.

[0161] When the communication unit 320 receives a notification that the goods L can be received from the agent terminal 20 to which the agent recruitment notification is sent, the agent setting unit 331 sets the candidate C of the agent using the agent terminal 20 as the agent P. In addition, the agent setting unit 331 may select multiple agent candidates C. In this case, the agent setting unit 331 may control the communication unit 320 to simultaneously send the agent recruitment notification to the agent terminals 20 used by the selected multiple agent candidates C. The agent setting unit 331 may also set the candidate C of the agent using the agent terminal 20 that first sent the notification that the goods L can be received as an agent as the agent P.

[0162] In addition, the agent setting unit 331 may control to send an agent recruitment notice to one or more agent candidate C among the selected plurality of agent candidate C. In this case, when a notice that the goods L cannot be received is received by the communication unit 320 from the agent terminal 20 to which the agent recruitment notice is sent, the agent setting unit 331 controls the communication unit 320 to send the agent recruitment notice to the agent candidate C different from the agent candidate C using the agent terminal 20.

[0163] - Setting of agent P based on information related to cargo L

[0164] So far, an example in which the agent P is set based on the information received from the receiver terminal 10 has been described. Next, an example in which the agent P is set based on the information related to the goods L will be described.

[0165] The agent setting unit 331 selects a candidate C of an agent based on the information related to the goods L stored in the storage unit 310. For example, the agent setting unit 331 may refer to the delivery destination of the goods L included in the information related to the goods L stored in the storage unit 310, and select the manager of the departure and arrival place closest to the delivery destination among the specified departure and arrival places as the candidate C of the agent related to the goods L. The agent setting unit 331 controls the communication unit 320 to send an agent recruitment notification to the agent terminal 20 used by the selected candidate C of the agent.

[0166] When the communication unit 320 receives a notification that the goods L can be received from the agent terminal 20 to which the agent recruitment notification is sent, the agent setting unit 331 sets the candidate C of the agent using the agent terminal 20 as the agent P. On the other hand, when the communication unit 320 receives a notification that the goods L cannot be received from the agent terminal 20 to which the agent recruitment notification is sent, the agent setting unit 331 controls the communication unit 320 to send an agent recruitment notification to a candidate C of an agent different from the candidate C of the agent using the agent terminal 20. The candidate C of the newly selected agent may be a manager of a departure and arrival place that is next to the departure and arrival place managed by the candidate C of the agent who sent the notification that the goods L cannot be received among the specified departure and arrival places and is close to the delivery destination. The agent setting unit 331 continues to select the candidate C of the agent related to the goods L and control the agent recruitment notification until the notification that the goods L can be received is sent or the notification that the goods L cannot be received is sent from the managers of all the departure and arrival places within a specified distance from the delivery destination of the goods L.

[0167] In addition, the agent setting unit 331 may set the agent candidate C without issuing an agent recruitment notice based on the information related to the goods L stored in the storage unit 310. For example, the agent setting unit 331 may set the agent P based on the information related to the goods L included in the delivery request received by the communication unit 320 from the recipient terminal 10. For example, when the delivery request received by the communication unit 320 from the recipient terminal 10 includes the collection location of the goods L, the manager of the specified departure and arrival place located at the location may be set as the agent P.

[0168] <<3. Example of operation processing in this embodiment>>

[0169] The functional configuration example of the embodiment of the present invention has been described above. Next, an operation processing example of the present embodiment will be described.

[0170] Here, the receiver R, the agent candidate C, and the agent P provided by the present information processing system can access the agent management server 30 by using an application (including a web browser) and the like, and log in by using the registration process when using the service for the first time. In the case where an account has been obtained, for example, the service can be used by logging in by accepting a prescribed authentication such as inputting a user ID or a receiver ID and a password. In addition, the service can be used by using a unique application ID associated with an application downloaded to the receiver terminal 10 or the agent terminal 20 as a user ID or a receiver ID instead of an account. After the login authentication, the service can be used via the application (including a web browser) and the like.

[0171] Fig.11 1 is an explanatory diagram for explaining an example of the flow of operation processing performed by the agent management server 30 of the present embodiment. First, when the designation of the agent candidate C, i.e., the designation information, is received from the consignee terminal 10 (S104 / Yes), the communication unit 320 transmits a proxy request including a notification of information related to the goods L to the agent terminal 20 used by the designated agent candidate C (S108). On the other hand, when the communication unit 320 does not receive the proxy request from the consignee terminal 10 (S104 / No), the agent management server 30 ends the processing.

[0172] After the proxy request is sent to the agent terminal 20, the agent setting unit 331 determines whether the notification that the agent can be collected has been received from the agent terminal 20 by the communication unit 320 (S112). When the notification that the agent cannot be collected is received from the agent terminal 20 (S112 / No), the communication unit 320 sends a notification that the agent candidate C cannot be collected to the receiver terminal 10 used by the receiver R (S116). Then, the communication unit 320 notifies the receiver terminal 10 used by the receiver R to re-set the delivery time interval of the goods L (S120).

[0173] On the other hand, when the communication unit 320 receives a notification that the agent can receive the goods from the agent terminal 20 (S112 / Yes), the agent setting unit 331 sets the candidate C of the agent to the agent P (S124). When the storage unit 310 stores that the goods L arrives by a delivery means that requires preparation (S128 / Yes), the communication unit 320 notifies the agent terminal 20 of the instructions for preparation by the agent P (S132). When the storage unit 310 does not store that the goods L arrives by a delivery means that requires preparation (S128 / No), the agent management server 30 ends the processing.

[0174] <<4. Hardware Configuration Example>>

[0175] The information processing described above is realized by the cooperation of software and the hardware of the agent management server 30 described below. In addition, the hardware configuration described below can also be applied to the receiver terminal 10 and the agent terminal 20.

[0176] Fig.12 1 is an explanatory diagram for explaining an example of the hardware structure of the agent management server 30 of the present embodiment. Fig.12 As shown, the agent management server 30 includes a control unit 330 , a memory 31 , a storage 32 , a transceiver unit 33 , an input / output unit 34 , etc., which are electrically connected to each other via a bus 35 .

[0177] The control unit 330 is a computing device that controls the overall operation of the agent management server 30, controls the data transmission and reception between various elements, and performs information processing required for the execution of applications and authentication processing. For example, the control unit 330 is a CPU (Central Processing Unit) and / or a GPU (Graphics Processing Unit), and executes the program for this system stored in the storage 32 and expanded in the memory 31 to implement various information processing as described above.

[0178] The memory 31 includes a main memory composed of a volatile memory device such as a DRAM (Dynamic Random Access Memory) and an auxiliary memory composed of a non-volatile memory device such as a flash memory and a HDD (Hard Disc Drive). The memory 31 is used as a work area of ​​the control unit 330, and also stores the BIOS (Basic Input / Output System) executed when the agent management server 30 is started, various setting information, etc.

[0179] The memory 32 stores various programs such as application programs. A database storing data used for each process may be constructed in the memory 32 .

[0180] The transceiver 33 connects the agent management server 30 to the Internet and / or the blockchain network. In addition, the transceiver 33 may include a Bluetooth (registered trademark) and BLE (Bluetooth Low Energy) short-range communication interface.

[0181] The input / output unit 34 includes information input devices such as a keyboard, a microphone, and a mouse, and output devices such as a display and a speaker.

[0182] The bus 35 is commonly connected to the above-mentioned elements, and transmits, for example, address signals, data signals, and various control signals.

[0183] <<5.Supplement>>

[0184] The preferred embodiment of the present invention is described in detail above with reference to the accompanying drawings, but the present invention is not limited to this example. Obviously, a person with common knowledge in the technical field to which the present invention belongs can think of various changes or modifications within the scope of the technical idea recorded in the claims, and these changes or modifications are of course also understood to belong to the technical scope of the present invention.

[0185] For example, in the above embodiment, an example of sending a notification of whether or not the goods L can be collected from the agent terminal 20 in response to an agent request or agent recruitment has been described, but the present invention is not limited to this example. For example, the agent terminal 20 may also notify the following: the candidate C of the agent using the agent terminal 20 cannot collect the goods L, and the specified departure and arrival place managed by the candidate C of the agent can be lent as the collection place. In this case, the agent setting unit 331 selects another agent candidate C who is contracted to collect the goods L as an agent of the collector R at the departure and arrival place in the form of a single job. The agent setting unit 331 sets the agent P by notifying the selected agent candidate C of the agent recruitment. According to this structure, when the goods L arrives at a limited place that can be reached by means such as an unmanned mobile body, even if the manager of the place cannot collect it on behalf of the agent, the goods L can be collected by an agent P different from the manager. That is, according to this structure, the agent P who is the agent of the collector R can smoothly collect the goods L.

[0186] Furthermore, a computer program may be created for causing hardware such as a CPU, a ROM, and a RAM built into the agent management server 30 to function in the same manner as the above-described components of the agent management server 30 .

[0187] Explanation of symbols

[0188] 10: receiver terminal; 20: agent terminal; 30: agent management server; 50: network; 110: communication unit; 120: operation display unit; 130: control unit; 210: sensor unit; 220: communication unit; 230: operation display unit; 240: control unit; 310: storage unit; 320: communication unit; 330: control unit; 331: agent setting unit.

Claims

1. An information processing system comprising: a control section that sets a candidate of an agent who can receive the cargo as an agent of the receiver designated by the cargo receiver name as the agent; and A communication unit is configured to notify the agent or a candidate for the agent of information related to the goods.

2. The information processing system according to claim 1, wherein: The communication unit notifies the agent or the candidate for the agent of the scheduled arrival time of the cargo.

3. The information processing system according to claim 2, wherein: The communication unit notifies the agent or the candidate for the agent of a scheduled arrival time of the cargo corresponding to the delivery time zone of the cargo.

4. The information processing system according to any one of claims 1 to 3, wherein: The communication unit receives the expected arrival time of the recipient from the information processing terminal used by the recipient, and notifies the agent of the expected arrival time.

5. The information processing system according to any one of claims 1 to 3, wherein: The communication unit notifies the agent or a candidate for the agent of a scheduled arrival time of the delivery person when the delivery person is to deliver the goods received by the agent to the recipient.

6. The information processing system according to any one of claims 1 to 3, wherein: The communication unit notifies the agent or the agent candidate whether the cargo is a frozen product.

7. The information processing system according to any one of claims 1 to 3, wherein: The communication unit notifies the agent or the candidate for the agent whether the cargo is a handle-with-care item.

8. The information processing system according to claim 7, wherein: The handle-with-care items are at least any one of items that are prohibited from being inverted, items that are prohibited from being stacked, fresh food, and fragile items.

9. The information processing system according to any one of claims 1 to 3, wherein: The communication unit notifies the agent of the delivery means of the goods.

10. The information processing system according to claim 9, wherein: The communication unit notifies the agent of a preparation instruction according to the delivery means of the goods.

11. The information processing system according to claim 10, wherein: When the delivery means of the cargo is an unmanned vehicle, the communication unit notifies the agent to prepare for landing of the unmanned vehicle.

12. The information processing system according to any one of claims 1 to 3, wherein: The communication unit receives a notification of whether or not the cargo can be received from an information processing terminal used by the candidate agent.

13. The information processing system according to claim 12, wherein: When receiving a notification that the cargo cannot be received from the information processing terminal used by the candidate agent, the communication unit transmits a recruitment of cargo receiving agents to the candidate agent different from the candidate agent.

14. The information processing system according to claim 13, wherein: When the agent who can receive the goods cannot be set, the communication unit notifies the receiver that the goods cannot be delivered.

15. The information processing system according to claim 13, wherein: When the agent who can receive the goods cannot be set, the communication unit notifies the receiver to re-set the delivery time zone of the goods.

16. An information processing device comprising: a control section that sets a candidate of an agent who can receive the cargo as an agent of the receiver designated by the cargo receiver name as the agent; and A communication unit is configured to notify the agent or a candidate for the agent of information related to the goods.

17. An information processing method executed by a computer, comprising: setting a candidate of an agent who can receive the goods as an agent of the receiver designated by the goods receiver name as the agent; as well as The agent or a candidate for the agent is notified of information related to the goods.

18. A program for causing a computer to function as: a control section that sets a candidate of an agent who can receive the cargo as an agent of the receiver designated by the cargo receiver name as the agent; and A communication unit is configured to notify the agent or a candidate for the agent of information related to the goods.

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