Elevator emergency rescue method, system, electronic device and storage medium

Abstract

The application provides an elevator emergency rescue method, system, electronic equipment and storage medium, and belongs to the field of public safety. The method comprises the following steps: when receiving elevator alarm information, recording the response time of each process and the number of times of non-response of each level of rescue unit of the elevator subscription, and calculating the average response time according to the response time and the number of times of non-response; calculating the timely rate of each level of response rescue unit according to the response time, the number of times of non-response, the number of times of timely response and the historical record of each level of response rescue unit, and supervising the rescue unit according to the timely rate. Through the introduction of the supervision mechanism to the standard emergency rescue process, the response speed of each level of response unit to the elevator trapped person accident can be effectively improved, the rescue efficiency and success rate are improved, the influence of the elevator accident on people's life and property is reduced, meanwhile, the standardized emergency rescue process can uniformly dispatch and manage the emergency resources, and the resources can be effectively utilized.

Description

Technical Field

[0001] This invention belongs to the field of public safety technology, and specifically relates to an elevator emergency rescue method, system, electronic device and storage medium. Background Technology

[0002] Automation technology is a crucial technological field, playing a vital role in improving production efficiency, enhancing quality of life, and driving social progress. With continuous technological advancements and expanding application areas, automation technology will continue to make significant contributions to human societal development. Introducing automation into processes can significantly reduce manual operations, lower labor costs, precisely control process flow, optimize task allocation and scheduling, reduce waiting and delays, and mitigate risks and safety hazards in the workplace. Process engines are an essential technology for achieving process automation.

[0003] Workflow engine technology is an important computer application technology that enables the automated flow of business processes in a computer environment. A workflow engine allows multiple participants to exchange messages and perform tasks according to predetermined rules, thereby achieving a common goal. Introducing a workflow engine can improve business processes, increase work efficiency, and maximize resource utilization. Furthermore, in elevator emergency rescue, the introduction of a workflow engine can standardize the entire process, reduce errors caused by manual operation, and improve the flexibility and adaptability of emergency rescue work, enabling it to better cope with various complex situations.

[0004] With the development of process engine technology, process engines have evolved from their initial purpose of making process design, management, and execution more intuitive and efficient to a greater focus on user experience and interactivity, while also enhancing business rules, event triggering, and asynchronous processing capabilities. Through event triggering and business rules, process engines can be specifically enhanced to meet specific needs. Summary of the Invention

[0005] The purpose of this invention is to provide an elevator emergency rescue method, system, electronic device, and storage medium to reduce delays caused by human factors and ensure that rescue personnel can quickly arrive at the scene and carry out timely and effective rescue in the event of elevator malfunction or emergency.

[0006] In a first aspect, embodiments of this application provide an elevator emergency rescue method, including: When an elevator alarm is received, the response time and number of non-response times for each process of the elevator's contracted rescue units at all levels are recorded, and the average response time is calculated based on the response time and number of non-response times. The on-time rate of each level of response and rescue unit is calculated based on the response time, number of non-response, number of timely responses, and historical records, and the rescue units are urged to improve their on-time rate.

[0007] Optionally, upon receiving an elevator alarm message, the elevator emergency rescue method further includes: Images inside the elevator are captured by cameras, and then analyzed using visual recognition and image processing technologies to identify the actions of people in front of the alarm button or telephone, thus eliminating the possibility of accidental activation.

[0008] Optionally, upon receiving an elevator alarm message, the response time and number of non-response instances for each process handled by the contracted rescue units at all levels of the elevator service provider are recorded, including: When an elevator alarm is received, if the primary rescue unit does not respond, the script task is triggered to upgrade the primary rescue to the secondary rescue and transfer it to the secondary rescue unit, recording the primary rescue unit's failure to respond in a timely manner. When an elevator alarm is received, if a primary rescue unit responds, the second script task is triggered, and the response time is recorded.

[0009] Optionally, the average response time can be calculated using the following formula: ; In the formula, Indicates the average response time. Indicates response time. Indicates the time of non-response penalty. express.

[0010] Optionally, the timeliness rate can be calculated using the following formula: ; In the formula, These are the coefficients of the polynomial. These are historical records. It is the average response time. This is the error term.

[0011] Optionally, the historical record parameter can be calculated using the following formula:

[0012] In the formula, This is a weighting parameter used to represent the impact of timely and untimely responses on the historical record parameter. It is the first The time for the timely response. It is the first The time of the delayed response To ensure timely response times, This represents the number of times a response was not received in a timely manner.

[0013] Optionally, the elevator emergency rescue method further includes: after confirming the occurrence of a person entrapment by querying elevator information, if the average response time of the rescue unit is longer than the standardized process response time, a timed script task is triggered to contact the rescue unit at preset time intervals to urge it to carry out the rescue task.

[0014] Secondly, embodiments of this application also provide an elevator emergency rescue system, including: The calculation unit is used to record the response time and number of non-response times of each process of the elevator's contracted rescue units at all levels when receiving elevator alarm information, and to calculate the average response time based on the response time and number of non-response times. The supervision unit is used to calculate the timeliness rate of each level of response and rescue unit based on the response time, number of non-response, number of timely responses, and historical records, and to supervise the rescue units based on the timeliness rate.

[0015] Thirdly, embodiments of this application also provide an electronic device, including a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein the processor executes the program to implement the steps of the elevator emergency rescue method described above.

[0016] Fourthly, embodiments of this application also provide a storage medium storing a computer program thereon, which, when executed by a processor, implements the steps of the elevator emergency rescue method described above.

[0017] As can be seen from the above technical solutions, the present invention has the following advantages: The elevator emergency rescue method, system, electronic equipment, and storage medium provided in this application record the response time and number of non-response times for each process of the elevator's contracted rescue units at all levels when an elevator alarm is received. The average response time is calculated based on the response time and number of non-response times. The timeliness rate of each level of rescue unit is calculated based on their response time, number of non-response times, number of timely responses, and historical records. The timeliness rate is then used to supervise and urge the rescue units to improve. By introducing a supervision mechanism into the standard emergency rescue process, the response speed of each level of response unit to elevator entrapment accidents can be effectively improved, increasing rescue efficiency and success rate, reducing the impact of elevator accidents on people's lives and property. At the same time, the standardized emergency rescue process allows for unified scheduling and management of emergency resources, ensuring effective resource utilization. Attached Figure Description

[0018] To more clearly illustrate the technical solution of the present invention, the accompanying drawings used in the description will be briefly introduced below. Obviously, the accompanying drawings described below are only some embodiments of the present invention. For those skilled in the art, other drawings can be obtained based on these drawings without creative effort.

[0019] Figure 1 A flowchart illustrating the implementation of an elevator emergency rescue method provided in this embodiment of the invention; Figure 2 An emergency rescue flowchart conforming to the BPMN specification is provided as an embodiment of the present invention; Figure 3 A flowchart for determining rescue actions and rescue time is provided as an embodiment of the present invention; Figure 4 This invention provides a supervised emergency response process based on the Bpmn specification. Figure 5 This is a schematic diagram of the structure of an elevator emergency rescue system provided in an embodiment of the present invention; Figure 6 This is a schematic diagram of the hardware structure of an electronic device provided in an embodiment of the present invention. Detailed Implementation

[0020] Various embodiments of this disclosure will be described more fully in the following detailed description. This disclosure may have various embodiments, and adjustments and changes may be made therein. However, it should be understood that there is no intention to limit the various embodiments of this disclosure to the specific embodiments disclosed herein, but rather this disclosure should be understood to cover all adjustments, equivalents, and / or alternatives falling within the spirit and scope of the various embodiments of this disclosure.

[0021] In the following, the terms “comprising” or “may include”, which may be used in various embodiments of this disclosure, indicate the presence of the disclosed functions or operations and do not limit the addition of one or more functions or operations. Furthermore, as used in various embodiments of this disclosure, the terms “comprising,” “having,” and their cognates are intended only to indicate a specific feature, number, step, operation, or combination of the foregoing and should not be construed as primarily excluding the presence of one or more other features, numbers, steps, operations, or combinations of the foregoing, or the possibility of adding one or more features, numbers, steps, operations, or combinations of the foregoing.

[0022] In various embodiments of this disclosure, the expression "or" or "at least one of A and / or B" includes any combination or all combinations of the words listed simultaneously. For example, the expression "A or B" or "at least one of A and / or B" may include A, may include B, or may include both A and B.

[0023] The technical solutions of the embodiments of the present invention will be clearly and completely described below with reference to the accompanying drawings. Obviously, the described embodiments are only some embodiments of the present invention, and not all embodiments. Based on the embodiments of the present invention, all other embodiments obtained by those skilled in the art without creative effort are within the scope of protection of the present invention.

[0024] See Figure 1 The diagram shows a flowchart of an elevator emergency rescue method in a specific embodiment, including the following execution steps: Step 100: When an elevator alarm message is received, record the response time and number of non-response times for each process of the elevator's contracted rescue units at all levels, and calculate the average response time based on the response time and number of non-response times.

[0025] Specifically, upon confirmation of an accident involving casualties, the safety supervision and management department should be notified immediately, along with 110 and 120 (police and ambulance services). A Level 1 response should be initiated, with the elevator emergency response unit being the contracted elevator maintenance and repair company responsible for on-site rescue. If the responsible rescue personnel cannot be contacted or arrive at the scene within 30 minutes after initiating a Level 1 response, a Level 2 response should be initiated. The Level 2 response unit is an emergency rescue organization capable of conducting on-site rescue within the designated area. If immediate rescue cannot be implemented after initiating a Level 2 response, a Level 3 response should be initiated. The Level 3 response unit is the fire and rescue department. Upon receiving a response, the unit initiates on-site rescue. During the on-site rescue phase, the system tracks the location of rescue personnel in real-time via an app and provides route navigation to ensure their arrival. After the rescue is completed, the on-site rescue situation is recorded, and feedback is provided. Simultaneously, a follow-up call is made to the person who reported the incident to conduct a satisfaction survey, and the results are submitted. Finally, the data is archived. The flowchart conforming to BPMN specifications is as follows: Figure 2 As shown.

[0026] In some implementations, when an elevator alarm is received, the elevator emergency rescue method further includes: acquiring images inside the elevator through a camera, and analyzing the images inside the elevator through visual recognition technology and image processing technology to identify the actions of people in front of the alarm button or telephone, thus ruling out accidental human touch.

[0027] Preferably, the average response time is calculated according to the following formula: ; In the formula, Indicates the average response time. Indicates response time. Indicates the time of non-response penalty. express.

[0028] Step 101: Calculate the timeliness rate of each level of response and rescue unit based on their response time, number of non-response times, number of timely responses, and historical records, and urge the rescue units to improve their timeliness rate.

[0029] Preferably, the timeliness rate is calculated according to the following formula: ; In the formula, These are the coefficients of the polynomial. These are historical records. It is the average response time. This is the error term.

[0030] Preferably, the historical record parameters are calculated according to the following formula:

[0031] In the formula, This is a weighting parameter used to represent the impact of timely and untimely responses on the historical record parameter. It is the first The time for the timely response. It is the first The time of the delayed response To ensure timely response times, This represents the number of times a response was not received in a timely manner.

[0032] As can be seen from the above formula, the historical record parameter is affected by the response time. The faster the response time, the higher the historical record parameter, indicating that the rescue unit responds more promptly to entrapment incidents. When the timeliness rate is below the threshold, a response task is initiated to monitor it after the corresponding rescue response is started.

[0033] In some implementations, the elevator emergency rescue method further includes: after confirming the occurrence of a person entrapment by querying elevator information, if the average response time of the rescue unit is longer than the standardized process response time, a timed script task is triggered to contact the rescue unit at preset time intervals to urge it to carry out the rescue task.

[0034] In this embodiment, by introducing a supervision mechanism into the standard emergency rescue process, the response speed of first-level and second-level response units to elevator entrapment accidents can be effectively improved, the rescue efficiency and success rate can be increased, and the impact of elevator accidents on people's lives and property can be reduced. At the same time, the standardized emergency rescue process can unify the scheduling and management of emergency resources, so as to achieve effective utilization of resources.

[0035] In some embodiments, see Figure 3 As shown, when executing step 100, the following steps can be specifically performed: S1: When an elevator alarm is received, if the Level 1 rescue unit does not respond, the script task is triggered to upgrade the Level 1 rescue to Level 2 rescue and transfer it to the Level 2 rescue unit, recording the failure of the Level 1 rescue unit to respond in a timely manner.

[0036] S2: When an elevator alarm is received, if a first-level rescue unit responds, the second script task is triggered, and the response time is recorded.

[0037] In one embodiment of the present invention, based on step 100, the following will provide a possible embodiment and describe its specific implementation in a non-limiting manner.

[0038] Upon confirmation of an accident involving injuries or fatalities, the safety supervision and management department is immediately notified, and 110 and 120 are notified. If the Level 1 rescue unit fails to respond within the average response time, a script task is triggered to escalate the Level 1 rescue to Level 2, and the process is transferred to the Level 2 elevator rescue unit, recording the unit's failure to respond promptly. After the Level 1 rescue unit responds, a script task is triggered to record its response time. After confirming the entrapment situation by checking elevator information, if the rescue unit's average response time exceeds the standardized process response time, a timed script task is triggered to contact the rescue unit periodically to urge it to carry out the rescue task. The same applies to Level 2 response rescue organizations. During the on-site rescue phase, the system tracks the location of rescue personnel in real time via an app and provides route navigation to ensure their arrival. After the rescue is completed, the on-site rescue situation is recorded, and feedback is provided. Simultaneously, a follow-up call is made to the person who reported the incident to conduct a satisfaction survey, and the results are submitted. Finally, the data is archived, and its BPMN flowchart is as follows. Figure 4 As shown.

[0039] It should be understood that the sequence number of each step in the above embodiments does not imply the order of execution. The execution order of each process should be determined by its function and internal logic, and should not constitute any limitation on the implementation process of the embodiments of the present invention.

[0040] like Figure 5 As shown, the following are embodiments of the elevator emergency rescue system provided in this disclosure. The elevator emergency rescue methods in the above embodiments belong to the same inventive concept. For details not described in detail in the embodiments of the elevator emergency rescue system, please refer to the embodiments of the above elevator emergency rescue methods.

[0041] The calculation unit 50 is used to record the response time and number of non-response times of each process of the elevator's contracted rescue units at all levels when receiving elevator alarm information, and to calculate the average response time based on the response time and number of non-response times. The supervision unit 51 is used to calculate the timeliness rate of each level of response and rescue unit based on the response time, number of non-response, number of timely response and historical records, and to supervise the rescue units based on the timeliness rate.

[0042] In some implementations, the Flowable workflow engine is used to streamline emergency rescue processes. It can deploy workflows compliant with the BPMN 2.0 specification, therefore the system uses node configuration to generate BPMN-compliant flowcharts. The system includes the following operational aspects: an operation area, a node list, and a function area. The operation area allows for visual drag-and-drop of BPMN-compliant nodes, and allows right-clicking to set node task types, configure node operations, and specify the specific tasks for each step. The node list displays BPMN-compliant nodes, which can be dragged and dropped into the operation area to generate flowcharts. The function area includes exporting XML data for the generated flowcharts and configuring operation permissions for each step. The system includes a workflow operation interface for agents to initiate workflows. Agents fill out work orders based on entrapment requests and initiate workflows. The system also supports IoT device access, allowing agents to verify the authenticity of requests by reviewing elevator video footage. Agents record on-site rescue situations, obtain feedback from those seeking help, and manage archived workflow work orders. Personnel from various units can also view rescue initiation notifications, report rescue situations, and record rescue milestones through the system. The system records and visualizes the response times of each unit, and analyzes these response times. The backend uses the Flowable workflow engine to customize each step, store data, and develop response script functionality.

[0043] Figure 6 This is a schematic diagram of the hardware structure of an electronic device that implements various embodiments of the present invention.

[0044] The elevator emergency rescue method provided in this application embodiment can be applied to electronic devices. Those skilled in the art will understand that the electronic device structure involved in the embodiments of this invention does not constitute a limitation on the electronic device. An electronic device may include more or fewer components than illustrated, or combine certain components, or have different component arrangements. In the embodiments of this invention, the electronic device includes, but is not limited to, laptop computers, desktop computers, workbenches, personal digital assistants, servers, blade servers, mainframe computers, and other suitable computers. The electronic device may also represent various forms of mobile devices, such as personal digital processors, cellular phones, smartphones, wearable devices, and other similar computing devices. The components shown herein, their connections and relationships, and their functions are merely examples and are not intended to limit the implementation of the embodiments of this application described and / or claimed herein.

[0045] Electronic devices may include processors, external memory interfaces, internal memory, universal serial bus (USB) interfaces, charging management modules, power management modules, batteries, wireless communication modules, audio modules, speakers, microphones, sensor modules, buttons, cameras, displays, and SIM card interfaces, etc.

[0046] It is understood that the structures illustrated in the embodiments of this application do not constitute a specific limitation on the electronic device. In other embodiments of this application, the electronic device may include more or fewer components than illustrated, or combine some components, or split some components, or have different component arrangements. The illustrated components may be implemented in hardware, software, or a combination of software and hardware.

[0047] A processor may include one or more processing units, such as: a central processing unit (CPU), an application processor (AP), a modem processor, a graphics processing unit (GPU), an image signal processor (ISP), a controller, memory, a video codec, a digital signal processor (DSP), a baseband processor, and / or a neural network processing unit (NPU). Different processing units may be independent devices or integrated into one or more processors.

[0048] The processor can serve as the nerve center and command center of an electronic device. The controller can generate operation control signals based on the instruction opcode and timing signals to control the fetching and execution of instructions.

[0049] The processor may also include memory for storing instructions and data. In some embodiments, the memory in the processor is a cache memory. This memory can store instructions or data that the processor has just used or that are used repeatedly. If the processor needs to use the instruction or data again, it can retrieve it directly from this memory. This avoids repeated accesses, reduces processor latency, and thus improves system efficiency.

[0050] An external storage interface (ESI) can be used to connect external memory cards, such as microSD cards, to expand the storage capacity of electronic devices. The external memory card communicates with the processor through the ESI to perform data storage functions, such as saving music and video files on the external memory card.

[0051] Internal memory can be used to store computer executable program code, which includes instructions. The processor executes various functional applications and data processing of electronic devices by running the instructions stored in internal memory. Internal memory can include a program storage area and a data storage area. Internal memory can include high-speed random access memory, and can also include non-volatile memory, such as at least one disk storage device, flash memory device, universal flash storage (UFS), etc.

[0052] Wireless communication functionality in electronic devices can be achieved through antennas, wireless communication modules, modem processors, and baseband processors.

[0053] Wireless communication modules can provide solutions for wireless communication applications in electronic devices, including wireless local area networks (WLANs) (such as wireless fidelity (Wi-Fi) networks), Bluetooth (BT), global navigation satellite system (GNSS), frequency modulation (FM), near field communication (NFC), and infrared (IR) technologies.

[0054] Electronic devices can implement audio functions through audio modules, speakers, receivers, microphones, headphone jacks, and application processors.

[0055] Electronic devices can achieve shooting functions through ISPs, cameras, video codecs, GPUs, displays, and application processors.

[0056] Electronic devices can achieve display functions through GPUs, displays, and application processors.

[0057] A GPU is a microprocessor for image processing, connected to the display screen and application processor. GPUs are used to perform mathematical and geometric calculations for graphics rendering. A processor may include one or more GPUs, which execute program instructions to generate or modify display information.

[0058] A display screen is used to display images, videos, etc. A display screen includes a display panel.

[0059] The aforementioned electronic equipment implements the technical solution described in the subject matter of this application's elevator emergency rescue method, effectively improving the response speed of Level 1 and Level 2 response units to elevator entrapment accidents, increasing rescue efficiency and success rate, and reducing the impact of elevator accidents on people's lives and property. Simultaneously, the standardized emergency rescue process allows for unified scheduling and management of emergency resources, achieving the beneficial effect of effective resource utilization.

[0060] The storage medium provided in this application stores a program product capable of implementing an elevator emergency rescue method.

[0061] Elevator emergency rescue methods include: when receiving elevator alarm information, recording the response time and number of non-response times for each process of the elevator's contracted rescue units at all levels, and calculating the average response time based on the response time and number of non-response times; calculating the timeliness rate of each level of response rescue unit based on the response time, number of non-response times, number of timely responses, and historical records, and urging the rescue units to improve their performance based on the timeliness rate.

[0062] In some possible implementations, the subject matter of this disclosure, elevator emergency rescue method and system, can be implemented as a program product comprising program code that, when the program product is run on a terminal device, causes the terminal device to perform the steps described in the "Exemplary Methods" section of this specification according to various exemplary embodiments of this disclosure.

[0063] The storage medium disclosed herein may be any combination of one or more readable media. A readable medium may be a readable signal medium or a readable storage medium. A readable storage medium may be, for example, but not limited to, an electrical, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any combination thereof. More specific examples (a non-exhaustive list) of readable storage media include: an electrical connection having one or more wires, a portable disk, a hard disk, random access memory (RAM), read-only memory (ROM), erasable programmable read-only memory (EPROM or flash memory), optical fiber, portable compact disk read-only memory (CD-ROM), optical storage device, magnetic storage device, or any suitable combination thereof.

[0064] The above description of the disclosed embodiments enables those skilled in the art to make or use the invention. Various modifications to these embodiments will be readily apparent to those skilled in the art, and the general principles defined herein may be implemented in other embodiments without departing from the spirit or scope of the invention. Therefore, the invention is not to be limited to the embodiments shown herein, but is to be accorded the widest scope consistent with the principles and novel features disclosed herein.

Claims

1. An elevator emergency rescue method, characterized in that, include: When an elevator alarm is received, the response time and number of non-response times for each process of the elevator's contracted rescue units at all levels are recorded, and the average response time is calculated based on the response time and number of non-response times. The on-time rate of each level of response and rescue unit is calculated based on the response time, number of non-response, number of timely response, and historical records, and the rescue units are urged to improve their on-time rate. The on-time rate is calculated using the following formula: ； In the formula, These are the coefficients of the polynomial. These are historical records. It is the average response time. It is an error term; The historical record parameters are calculated using the following formula: In the formula, This is a weighting parameter used to represent the impact of timely and untimely responses on the historical record parameter. It is the first The time for the timely response. It is the first The time of the delayed response To ensure timely response times, This represents the number of times a response was not received in a timely manner.

2. The elevator emergency rescue method according to claim 1, characterized in that, Upon receiving an elevator alarm message, the elevator emergency rescue method further includes: Images inside the elevator are captured by cameras, and then analyzed using visual recognition and image processing technologies to identify the actions of people in front of the alarm button or telephone, thus eliminating the possibility of accidental activation.

3. The elevator emergency rescue method according to claim 1, characterized in that, When an elevator alarm is received, the response time and number of non-response instances for each step of the elevator's contracted rescue operations are recorded, including: When an elevator alarm is received, if the primary rescue unit does not respond, the script task is triggered to upgrade the primary rescue to the secondary rescue and transfer it to the secondary rescue unit, recording the primary rescue unit's failure to respond in a timely manner. When an elevator alarm is received, if a primary rescue unit responds, the second script task is triggered, and the response time is recorded.

4. The elevator emergency rescue method according to claim 1, characterized in that, Calculate the average response time using the following formula: ； In the formula, Indicates the average response time. Indicates response time. Indicates the time of non-response penalty. express.

5. The elevator emergency rescue method according to claim 1, characterized in that, The elevator emergency rescue method also includes: after confirming that a person is trapped by checking the elevator information, if the average response time of the rescue unit is longer than the standardized process response time, a timed script task is triggered to contact the rescue unit at preset time intervals to urge it to carry out the rescue task.

6. An emergency rescue system for an elevator applied to the elevator emergency rescue method according to any one of claims 1-5, characterized in that, include: The calculation unit is used to record the response time and number of non-response times of each process of the elevator's contracted rescue units at all levels when receiving elevator alarm information, and to calculate the average response time based on the response time and number of non-response times. The supervision unit is used to calculate the timeliness rate of each level of response and rescue unit based on the response time, number of non-response, number of timely responses, and historical records, and to supervise the rescue units based on the timeliness rate.

7. An electronic device comprising a memory, a processor, and a computer program stored in the memory and executable on the processor, characterized in that, When the processor executes the program, it implements the steps of the elevator emergency rescue method as described in any one of claims 1 to 5.

8. A storage medium having a computer program stored thereon, characterized in that, When the computer program is executed by the processor, it implements the steps of the elevator emergency rescue method as described in any one of claims 1 to 5.

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