Item processing method and device, electronic equipment and storage medium

Abstract

The invention discloses an item processing method and device, electronic equipment and a storage medium. The method comprises the steps that in response to an item processing request, a to-be-processed item is determined, a to-be-processed file pre-bound with the to-be-processed item is determined, and the to-be-processed file comprises a to-be-filled form and / or a to-be-uploaded file; according to the certificate feedback information, obtaining associated certificate information of the to-be-processed file, the certificate feedback information being obtained in response to a certificate authorization request, and the certificate authorization request being initiated through a predefined authorization interface corresponding to the to-be-processed file; matching certificate elements in the associated certificate information with the form to be filled so as to automatically fill the form to be filled; and automatically uploading the associated certificate in the associated certificate information to realize processing of the to-be-uploaded file. According to the technical scheme, the item handling efficiency and accuracy are improved while the manual workload is relieved.

Description

Technical Field

[0001] The present invention relates to the field of data processing technology, and in particular to a matter processing method, device, electronic device and storage medium. Background Art

[0002] In today's era of rapid information development, with the continuous advancement of e-government and Internet + government services, more and more government services have been applied for online, which has greatly facilitated people's affairs. However, although the materials and forms required for applying for different matters are different, people may need to repeatedly fill in and upload a lot of the same information and materials when applying for different matters. Summary of the invention

[0003] The present invention provides a method, device, electronic device and storage medium for handling matters, so as to improve the efficiency and accuracy of handling matters while reducing the manual workload.

[0004] According to one aspect of the present invention, there is provided a method for handling matters, the method comprising:

[0005] In response to the request for item processing, determining items to be processed, and determining files to be processed pre-bound to the items to be processed, wherein the files to be processed include forms to be filled in and / or files to be uploaded;

[0006] Acquire, according to the certificate feedback information, the certificate information associated with the file to be processed, the certificate feedback information being obtained in response to a certificate authorization request, the certificate authorization request being initiated through a predefined authorization interface corresponding to the file to be processed;

[0007] Matching the certificate element in the associated certificate information with the form to be filled in, so as to automatically fill in the form to be filled in;

[0008] The associated certificates in the associated certificate information are automatically uploaded to realize the processing of the file to be uploaded.

[0009] According to another aspect of the present invention, there is provided a transaction processing device, the device comprising:

[0010] A to-be-processed file determination module, configured to determine, in response to an item processing request, an item to be processed, and determine a to-be-processed file pre-bound to the item to be processed, wherein the to-be-processed file includes a form to be filled in and / or a file to be uploaded;

[0011] An associated certificate information acquisition module, used to acquire the associated certificate information of the to-be-processed file according to the certificate feedback information, wherein the certificate feedback information is obtained in response to a certificate authorization request, and the certificate authorization request is initiated through a predefined authorization interface corresponding to the to-be-processed file;

[0012] A form filling module, used for matching the certificate elements in the associated certificate information with the form to be filled in, so as to automatically fill in the form to be filled in;

[0013] The certificate upload module is used to automatically upload the associated certificates in the associated certificate information to realize the processing of the file to be uploaded.

[0014] According to another aspect of the present invention, an electronic device is provided, the electronic device comprising:

[0015] at least one processor; and

[0016] a memory communicatively connected to the at least one processor; wherein,

[0017] The memory stores a computer program that can be executed by the at least one processor, and the computer program is executed by the at least one processor so that the at least one processor can execute the matter handling method described in any embodiment of the present invention.

[0018] According to another aspect of the present invention, a computer-readable storage medium is provided, wherein the computer-readable storage medium stores computer instructions, and the computer instructions are used to enable a processor to implement the matter processing method described in any embodiment of the present invention when executed.

[0019] The technical solution of the embodiment of the present invention determines the pending matters and the pre-bound pending files of the pending matters in response to the matter processing request, wherein the pending files include the forms to be filled in and / or the files to be uploaded; obtains the associated certificate information of the files to be processed according to the certificate feedback information, wherein the certificate feedback information is obtained in response to the certificate authorization request, and the certificate authorization request is initiated through the predefined authorization interface corresponding to the files to be processed; matches the certificate elements in the associated certificate information with the forms to be filled in to automatically fill in the forms to be filled in; automatically uploads the associated certificates in the associated certificate information to realize the processing of the files to be uploaded, and adopts the technical means of automatically filling the authorized certificate information into the forms and uploading them to the materials based on the authorized certificate information, so as to solve the problem that the people may need to repeatedly fill in and upload a large amount of the same information and materials when applying for different matters in the existing government affairs field, which increases the people's burden on handling affairs, and is also prone to information filling errors and long matter handling cycles. While reducing the manual workload, the efficiency and accuracy of matter handling are improved.

[0020] It should be understood that the contents described in this section are not intended to identify the key or important features of the embodiments of the present invention, nor are they intended to limit the scope of the present invention. Other features of the present invention will become easily understood through the following description. BRIEF DESCRIPTION OF THE DRAWINGS

[0021] In order to more clearly illustrate the technical solutions in the embodiments of the present invention, the following briefly introduces the drawings required for use in the description of the embodiments. Obviously, the drawings described below are only some embodiments of the present invention. For ordinary technicians in this field, other drawings can be obtained based on these drawings without creative work.

[0022] Figure 1a A flowchart of a method for handling matters provided by an embodiment of the present invention;

[0023] Figure 1b An example diagram of an interface of a list of authorized license data items and a form component to be filled in the form is provided for this embodiment;

[0024] Figure 1c Provides a list of authorized license data items and an example interface diagram of files to be uploaded for this embodiment;

[0025] Figure 2a A configuration flow chart of a system for handling government affairs in a government affairs handling scenario is provided for an embodiment of the present invention;

[0026] Figure 2b A schematic diagram of a process for applying for an event is provided for an embodiment of the present invention;

[0027] Figure 3 A schematic diagram of the structure of a device for processing items provided by an embodiment of the present invention;

[0028] Figure 4 It is a schematic diagram of the structure of an electronic device for implementing the matter handling method of an embodiment of the present invention. DETAILED DESCRIPTION

[0029] In order to enable those skilled in the art to better understand the scheme of the present invention, the technical scheme in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments are only part of the embodiments of the present invention, not all of the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by ordinary technicians in this field without creative work should fall within the scope of protection of the present invention.

[0030] It should be noted that the terms "first", "second", etc. in the specification and claims of the present invention and the above-mentioned drawings are used to distinguish similar objects, and are not necessarily used to describe a specific order or sequence. It should be understood that the data used in this way can be interchanged where appropriate, so that the embodiments of the present invention described herein can be implemented in an order other than those illustrated or described herein. In addition, the terms "including" and "having" and any variations thereof are intended to cover non-exclusive inclusions, for example, a process, method, system, product or device that includes a series of steps or units is not necessarily limited to those steps or units that are clearly listed, but may include other steps or units that are not clearly listed or inherent to these processes, methods, products or devices.

[0031] Figure 1a This is a flowchart of a method for handling matters provided by an embodiment of the present invention. This embodiment is applicable to the case of handling government affairs. The method can be executed by a matter handling device. The matter handling device can be implemented in the form of hardware and / or software. The matter handling device can be configured in a computer installed with a matter handling system. Figure 1a As shown, the method includes:

[0032] S110. In response to the matter processing request, determine the matters to be processed and determine the files to be processed pre-bound to the matters to be processed. The files to be processed include forms to be filled in and / or files to be uploaded.

[0033] The item processing request may refer to a request initiated by a user through a client for processing an item to be processed, for example, a request initiated by a user clicking a "Process" button through a client interface. The pending files may refer to files required to complete processing of pending items, such as forms to be filled in and files to be uploaded.

[0034] In this embodiment, developers of the matter processing system can pre-configure various matters in the background. Through precise matter definitions and matter requirement material codes, the correspondence between matters and materials can be established, and the intelligent association between matters and application forms can be realized. Specifically: Item definition: define each matter that needs to be handled, including the matter name, description, list of required materials, etc.; assign an identifier to each matter, such as a matter ID (Identity document). Item requirement material coding: assign a material certificate code to each material required for handling each matter, such as the ID card code is ID Card. In the matter definition, the material certificate code can be accurately associated with the corresponding material. Matter and form association: configure one or more application forms for each matter, and associate the form with the matter.

[0035] Based on the above item configuration, when users handle items, the associated pending files of the pending items can be automatically displayed to users.

[0036] In an optional implementation, determining pending matters in response to a matter processing request may include: obtaining a matter identifier from the matter processing request; and determining the pending matters corresponding to the matter processing request based on a first predefined correspondence between the matter identifier and the matter.

[0037] The item identifier may refer to information used to identify the item, that is, the identifier pre-configured for the item. The first predefined correspondence may refer to the correspondence between the identifier pre-configured for the item.

[0038] In this embodiment, after receiving the matter processing request from the user client, the matter processing system can identify the matter identifier from the matter processing request, and thus determine the identity of the matter that the user needs to handle based on the correspondence between the matter and the matter identifier.

[0039] In an optional implementation manner, determining the to-be-processed files pre-bound with the to-be-processed items may include: determining the to-be-processed files pre-bound with the to-be-processed items according to a second predefined correspondence between the items and the item-associated files.

[0040] The second predefined correspondence relationship may refer to the correspondence relationship between the matter and the associated files after the required material list and the application form are pre-defined for the matter.

[0041] In this embodiment, based on the list of required materials and the associated application form pre-defined for the matter, the matter processing system can determine the associated documents to be processed after determining the matter to be processed.

[0042] S120. Acquire the associated certificate information of the file to be processed according to the certificate feedback information. The certificate feedback information is obtained in response to the certificate authorization request. The certificate authorization request is initiated through a predefined authorization interface corresponding to the file to be processed.

[0043] In this embodiment, the pending matters take government affairs as an example, which usually require the use of certain user certificates and documents, such as identity cards. In order to reduce the workload of users repeatedly uploading certificate and document documents when handling pending matters, an interface that can call certificate and document documents can be designed, and the user can authorize it.

[0044] In this embodiment, the developers of the event processing system can pre-define the API (Application Programming Interface) interface in the background, so that a series of efficient and secure API interfaces can be designed for the authorization and acquisition of user certificate information. Specifically, the API interface is defined: used to determine whether the form handled by the user has shared elements, the user authorizes the certificate information, and the interface returns the user's authorized certificate information, including the material certificate code and the specific certificate data item content; interface call and data acquisition: for example, when the user applies for an event and clicks to authorize the electronic certificate, the user authorization certificate interface is called, and the obtained certificate can be stored for later use.

[0045] A shared element may refer to an element that needs to be filled in multiple items or multiple associated forms of the same item. A shared element may have different element names in different items or different forms of the same item. For example, the name element in item 1 is "name" and in item 2 is "applicant name".

[0046] In order to automatically and quickly match form components and certificate elements when handling matters, the developer of the matter handling system in this embodiment can pre-define the associated form of the matter in the background, or pre-define the element system. Specifically:

[0047] Form component configuration: You can use the form design tool to create customizable form components and intelligently bind form components to shared elements.

[0048] 1. Form component design: Use the form design tool to create forms, including input boxes, selection boxes, buttons and other components, and assign a unique and recognizable logo to each component.

[0049] 2. Form component and element association: Components in the form are intelligently bound to shared elements. For example, the name input box is bound to the shared element of the name.

[0050] 3. Associating forms with matters: Bind the designed form with the matter to ensure that users can see and fill in the form when applying for matters.

[0051] Element system configuration: Define a variety of shared elements and accurately associate them with the parameters returned by the API interface to achieve fast search and intelligent matching of certificate data.

[0052] 1. Shared element definition: Define shared elements, such as name, ID number, mobile phone number, etc., and assign a unique identifier (such as element ID) to each shared element.

[0053] 2. Associate elements with API interface return parameters: Associate shared elements with return parameters of API interfaces (such as user authorization certificate interface). For example, the name element can be associated with the userName return parameter of the API interface.

[0054] 3. Element coding management: Assign an element code to each shared element for quick search and matching in the certificate data.

[0055] It should be noted that the unique identifier of the shared element in this embodiment is different from the element code. The unique identifier is used to distinguish the identity of the shared element, and the element code is used to quickly find and match the certificate element in the certificate data.

[0056] Based on the above predefined operations, the certificate authorization request can be initiated in the following ways: identify the target shared elements corresponding to each form component in the form to be filled in; determine the first type of associated certificates that match each target shared element based on the third predefined correspondence between the shared elements and the certificates; determine the second type of associated certificates based on the file encoding of the file to be uploaded, and the second type of associated certificates are different from the first type of associated certificates; initiate a certificate authorization request for the first type of associated certificates and the second type of associated certificates through the predefined authorization interface.

[0057] Among them, the third predefined corresponding relationship may refer to the corresponding search relationship between the shared element and the certificate data obtained after the “element coding management” in the above-mentioned “element system configuration”.

[0058] In this embodiment, after the matter processing system determines the form to be filled in for the matter to be processed, it can determine whether each form component of the form to be filled is associated with a shared element. For the form component associated with the target shared element, the first type of associated licenses that match the form to be filled can be determined according to the third predefined correspondence, and the second type of associated licenses that are not involved in the first type of associated licenses can be determined according to the file code of the file to be uploaded corresponding to the "matter requirement material code" pre-configured in S110. All the associated licenses of the matter to be processed can be determined, and then a license authorization request for the first type of associated licenses and the second type of associated licenses is initiated through the predefined authorization interface to obtain user authorization. It should be noted that for the form component that is not associated with a shared element in the form to be filled, the user can be prompted to fill it in.

[0059] S130: Match the certificate elements in the associated certificate information with the form to be filled in, so as to automatically fill in the form to be filled in.

[0060] In an optional implementation, matching the certificate elements in the associated certificate information with the form to be filled in order to automatically fill the form to be filled may include: obtaining the shared element code of each target shared element; searching whether the target certificate element exists in the certificate elements of the associated certificate information based on a fourth predefined correspondence between the shared element code and the certificate, the target certificate element being a certificate element consistent with each target shared element; if so, filling the form to be filled according to the target certificate element; if not, generating a first prompt message to instruct the user to process the unfilled form component.

[0061] In this embodiment, the corresponding shared element code is obtained for the form component with shared elements in the form to be filled, and the shared element code is used to find the corresponding certificate element from the associated certificate information. If it can be found, the form to be filled is automatically filled according to the found certificate element. If it cannot be found, a prompt message can be generated to instruct the user to process the unfilled form component.

[0062] S140: Automatically upload the associated certificates in the associated certificate information to process the files to be uploaded.

[0063] The associated certificate information may also include a certificate code, which may be a material certificate code defined in the matter pre-definition process.

[0064] In an optional implementation, automatically uploading the associated certificates in the associated certificate information to realize the processing of the file to be uploaded may include: determining whether the certificate code of the associated certificate information is consistent with the file code of the file to be uploaded; if they are consistent, automatically uploading the associated certificates to realize the processing of the file to be uploaded; if they are inconsistent, fuzzy matching the associated certificates with the file to be uploaded, and automatically uploading the associated certificates to realize the processing of the file to be uploaded if the fuzzy matching is successful.

[0065] In this embodiment, it is necessary to determine which of the authorized associated certificates are consistent with the file to be uploaded, and the associated certificates that are determined to be consistent can be uploaded to realize the processing of the file to be uploaded. For the associated certificates that are determined to be inconsistent, the associated certificates and the file to be uploaded can be further fuzzy matched (for example, if the correlation degree reaches 90%, it can be considered that the fuzzy match is successful). If the fuzzy match is successful, the corresponding associated certificates can be uploaded. It should be noted that if the fuzzy match is unsuccessful, a second prompt message can be generated to instruct the user to process the unuploaded file.

[0066] For example, the successful license authorization interface of the affairs handling system of this embodiment can be as follows: Figure 1b and Figure 1c shown. Figure 1b Display the list of authorized license data items and the form fields (components) to be filled in the form; Figure 1cDisplay the list of authorized certificate data items and files to be uploaded.

[0067] This embodiment introduces technologies such as modular and componentized design and intelligent matching to make the government service system highly scalable and flexible, able to quickly adapt to changing needs of different government service items, while also improving the intelligence level of the system.

[0068] The technical solution of the embodiment of the present invention determines the pending matters and the pre-bound pending files of the pending matters in response to the matter processing request, wherein the pending files include the forms to be filled in and / or the files to be uploaded; obtains the associated certificate information of the files to be processed according to the certificate feedback information, wherein the certificate feedback information is obtained in response to the certificate authorization request, and the certificate authorization request is initiated through the predefined authorization interface corresponding to the files to be processed; matches the certificate elements in the associated certificate information with the forms to be filled in to automatically fill in the forms to be filled in; automatically uploads the associated certificates in the associated certificate information to realize the processing of the files to be uploaded, and adopts the technical means of automatically filling the authorized certificate information into the forms and uploading them to the materials based on the authorized certificate information, so as to solve the problem that the people may need to repeatedly fill in and upload a large amount of the same information and materials when applying for different matters in the existing government affairs field, which increases the people's burden on handling affairs, and is also prone to information filling errors and long matter handling cycles. While reducing the manual workload, the efficiency and accuracy of matter handling are improved.

[0069] In order to enable those skilled in the art to better understand the method for handling matters in this embodiment, Figure 2a A configuration flow chart of the affairs processing system in the scenario of government affairs handling is provided for this embodiment. The affairs are configured in advance, including configuring basic information (affairs identification, list of materials required for affairs, and affairs-related forms, etc.), handling forms, mailing addresses, etc.; configuring the materials required for the affairs (including configuring the material certificate codes for materials to be uploaded, etc.); configuring the associated forms of the affairs, including form component configuration; performing API configuration and element management, such as defining the user authorization interface to return the UserName parameter, binding the shared element to the form component, and binding the API interface to return parameter shared elements (for example, the name component is bound to the name element).

[0070] Figure 2b A schematic diagram of the application process is provided for this embodiment. The user starts to apply for an item, selects the item to be handled, fills in basic information according to the guidance of the item handling system, selects the authorization certificate, automatically completes the filling of the item-related form, automatically completes the upload of the item-related certificate materials, and confirms the application information to complete the handling.

[0071] In the technical solution of the present invention, the collection, collection, update, analysis, processing, use, transmission, storage and other aspects of user personal information involved are in compliance with the provisions of relevant laws and regulations, are used for legitimate purposes, and do not violate public order and good morals. Necessary measures are taken for user personal information to prevent illegal access to user personal information data and maintain the security of user personal information and network security.

[0072] Figure 3 This is a schematic diagram of the structure of a transaction processing device provided by an embodiment of the present invention. Figure 3 As shown, the device includes: a to-be-processed file determination module 310, an associated certificate information acquisition module 320, a form filling module 330 and a certificate upload module 340. Among them:

[0073] The to-be-processed file determination module 310 is used to determine the to-be-processed items in response to the item processing request, and determine the to-be-processed files pre-bound to the to-be-processed items, wherein the to-be-processed files include a to-be-filled form and / or a to-be-uploaded file;

[0074] The associated certificate information acquisition module 320 is used to acquire the associated certificate information of the to-be-processed file according to the certificate feedback information, wherein the certificate feedback information is obtained in response to the certificate authorization request, and the certificate authorization request is initiated through the predefined authorization interface corresponding to the to-be-processed file;

[0075] A form filling module 330, used to match the certificate element in the associated certificate information with the form to be filled in, so as to automatically fill in the form to be filled in;

[0076] The certificate upload module 340 is used to automatically upload the associated certificates in the associated certificate information to realize the processing of the file to be uploaded.

[0077] The technical solution of the embodiment of the present invention determines the pending matters and the pre-bound pending files of the pending matters in response to the matter processing request, wherein the pending files include the forms to be filled in and / or the files to be uploaded; obtains the associated certificate information of the files to be processed according to the certificate feedback information, wherein the certificate feedback information is obtained in response to the certificate authorization request, and the certificate authorization request is initiated through the predefined authorization interface corresponding to the files to be processed; matches the certificate elements in the associated certificate information with the forms to be filled in to automatically fill in the forms to be filled in; automatically uploads the associated certificates in the associated certificate information to realize the processing of the files to be uploaded, and adopts the technical means of automatically filling the authorized certificate information into the forms and uploading them to the materials based on the authorized certificate information, so as to solve the problem that the people may need to repeatedly fill in and upload a large amount of the same information and materials when applying for different matters in the existing government affairs field, which increases the people's burden on handling affairs, and is also prone to information filling errors and long matter handling cycles. While reducing the manual workload, the efficiency and accuracy of matter handling are improved.

[0078] Optionally, the to-be-processed file determination module 310 may be specifically used for:

[0079] Obtaining a transaction identifier from the transaction processing request;

[0080] The to-be-processed item corresponding to the item processing request is determined according to a first predefined correspondence between an item identifier and an item.

[0081] Optionally, the to-be-processed file determination module 310 may be specifically configured to:

[0082] According to a second predefined correspondence between an item and an item-associated file, a to-be-processed file pre-bound with the to-be-processed item is determined.

[0083] Optionally, the event processing device further includes a certificate authorization request initiation module, which is used to:

[0084] Identify each target shared element corresponding to each form component in the form to be filled;

[0085] Determine, according to a third predefined correspondence between the shared elements and the certificates, a first type of associated certificates that match the target shared elements;

[0086] Determine a second type of associated certificates and licenses according to the file code of the file to be uploaded, where the second type of associated certificates and licenses are different from the first type of associated certificates and licenses;

[0087] A certificate authorization request for the first type of associated certificates and the second type of associated certificates is initiated through the predefined authorization interface.

[0088] Optionally, the form filling module 330 may be specifically used for:

[0089] Obtaining the shared element codes of the target shared elements;

[0090] According to a fourth predefined correspondence between the shared element code and the certificate, searching whether there is a target certificate element in the certificate element of the associated certificate information, the target certificate element being a certificate element consistent with each of the target shared elements;

[0091] If it exists, fill in the form to be filled according to the target certificate element;

[0092] If not present, a first prompt message is generated to instruct the user to process the unfilled form component.

[0093] Optionally, the associated certificate information also includes a certificate code;

[0094] Accordingly, the certificate upload module 340 can be specifically used for:

[0095] Determine whether the certificate code of the associated certificate information is consistent with the file code of the file to be uploaded;

[0096] If they are consistent, the associated certificates are automatically uploaded to process the files to be uploaded;

[0097] If they are inconsistent, the associated certificate is fuzzily matched with the file to be uploaded, and if the fuzzy matching is successful, the associated certificate is automatically uploaded to realize the processing of the file to be uploaded.

[0098] Optionally, the event processing device further includes a non-uploaded file processing module, which is used to:

[0099] In the case where the fuzzy matching is unsuccessful, a second prompt message is generated to instruct the user to process the unuploaded file.

[0100] The matter processing device provided in the embodiment of the present invention can execute the matter processing method provided in any embodiment of the present invention, and has the corresponding functional modules and beneficial effects of the execution method.

[0101] Figure 4 A schematic diagram of an electronic device 400 that can be used to implement an embodiment of the present invention is shown. The electronic device is intended to represent various forms of digital computers or various forms of mobile devices. The components shown herein, their connections and relationships, and their functions are merely examples and are not intended to limit the implementation of the present invention described and / or required herein.

[0102] like Figure 4As shown, the electronic device 400 includes at least one processor 401, and a memory connected to the at least one processor 401 in communication, such as a read-only memory (ROM) 402, a random access memory (RAM) 403, etc., wherein the memory stores a computer program that can be executed by at least one processor, and the processor 401 can perform various appropriate actions and processes according to the computer program stored in the read-only memory (ROM) 402 or the computer program loaded from the storage unit 408 to the random access memory (RAM) 403. In the RAM 403, various programs and data required for the operation of the electronic device 400 can also be stored. The processor 401, the ROM 402, and the RAM 403 are connected to each other via a bus 404. An input / output (I / O) interface 405 is also connected to the bus 404.

[0103] Multiple components in the electronic device 400 are connected to the I / O interface 405, including: an input unit 406, such as a keyboard, a mouse, etc.; an output unit 407, such as various types of displays, speakers, etc.; a storage unit 408, such as a disk, an optical disk, etc.; and a communication unit 409, such as a network card, a modem, a wireless communication transceiver, etc. The communication unit 409 allows the electronic device 400 to exchange information / data with other devices through a computer network such as the Internet and / or various telecommunication networks.

[0104] Processor 401 may be a variety of general and / or special processing components with processing and computing capabilities. Some examples of processor 401 include, but are not limited to, a central processing unit (CPU), a graphics processing unit (GPU), various special artificial intelligence (AI) computing chips, various processors running machine learning model algorithms, digital signal processors (DSPs), and any appropriate processors, controllers, microcontrollers, etc. Processor 401 performs the various methods and processes described above, such as a transaction processing method.

[0105] In some embodiments, the transaction processing method may be implemented as a computer program, which is tangibly contained in a computer-readable storage medium, such as storage unit 408. In some embodiments, part or all of the computer program may be loaded and / or installed on the electronic device 400 via ROM 402 and / or communication unit 409. When the computer program is loaded into RAM 403 and executed by processor 401, one or more steps of the transaction processing method described above may be performed. Alternatively, in other embodiments, processor 401 may be configured to perform the transaction processing method in any other appropriate manner (e.g., by means of firmware).

[0106] Various implementations of the systems and techniques described above herein can be implemented in digital electronic circuit systems, integrated circuit systems, field programmable gate arrays (FPGAs), application specific integrated circuits (ASICs), application specific standard products (ASSPs), systems on chips (SOCs), load programmable logic devices (CPLDs), computer hardware, firmware, software, and / or combinations thereof. These various implementations can include: being implemented in one or more computer programs that can be executed and / or interpreted on a programmable system including at least one programmable processor, which can be a special purpose or general purpose programmable processor that can receive data and instructions from a storage system, at least one input device, and at least one output device, and transmit data and instructions to the storage system, the at least one input device, and the at least one output device.

[0107] Computer programs for implementing the methods of the present invention may be written in any combination of one or more programming languages. These computer programs may be provided to a processor of a general-purpose computer, a special-purpose computer, or other programmable data processing device, so that when the computer program is executed by the processor, the functions / operations specified in the flow chart and / or block diagram are implemented. The computer program may be executed entirely on the machine, partially on the machine, partially on the machine and partially on a remote machine as a stand-alone software package, or entirely on a remote machine or server.

[0108] In the context of the present invention, a computer-readable storage medium may be a tangible medium that may contain or store a computer program for use by or in combination with an instruction execution system, device or equipment. A computer-readable storage medium may include, but is not limited to, electronic, magnetic, optical, electromagnetic, infrared, or semiconductor systems, devices or equipment, or any suitable combination of the foregoing. Alternatively, a computer-readable storage medium may be a machine-readable signal medium. A more specific example of a machine-readable storage medium may include an electrical connection based on one or more lines, a portable computer disk, a hard disk, a random access memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disk read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing.

[0109] To provide interaction with a user, the systems and techniques described herein may be implemented on an electronic device having: a display device (e.g., a CRT (cathode ray tube) or LCD (liquid crystal display) monitor) for displaying information to the user; and a keyboard and a pointing device (e.g., a mouse or trackball) through which the user can provide input to the electronic device. Other types of devices may also be used to provide interaction with the user; for example, the feedback provided to the user may be any form of sensory feedback (e.g., visual feedback, auditory feedback, or tactile feedback); and input from the user may be received in any form (including acoustic input, voice input, or tactile input).

[0110] The systems and techniques described herein may be implemented in a computing system that includes backend components (e.g., as a data server), or a computing system that includes middleware components (e.g., an application server), or a computing system that includes frontend components (e.g., a user computer with a graphical user interface or a web browser through which a user can interact with implementations of the systems and techniques described herein), or a computing system that includes any combination of such backend components, middleware components, or frontend components. The components of the system may be interconnected by any form or medium of digital data communication (e.g., a communication network). Examples of communication networks include: a local area network (LAN), a wide area network (WAN), a blockchain network, and the Internet.

[0111] A computing system may include a client and a server. The client and the server are generally remote from each other and usually interact through a communication network. The client and server relationship is generated by computer programs running on the corresponding computers and having a client-server relationship with each other. The server may be a cloud server, also known as a cloud computing server or cloud host, which is a host product in the cloud computing service system to solve the defects of difficult management and weak business scalability in traditional physical hosts and VPS services.

[0112] It should be understood that the various forms of processes shown above can be used to reorder, add or delete steps. For example, the steps described in the present invention can be executed in parallel, sequentially or in different orders, as long as the desired results of the technical solution of the present invention can be achieved, and this document does not limit this.

[0113] The above specific implementations do not constitute a limitation on the protection scope of the present invention. It should be understood by those skilled in the art that various modifications, combinations, sub-combinations and substitutions can be made according to design requirements and other factors. Any modification, equivalent substitution and improvement made within the spirit and principle of the present invention should be included in the protection scope of the present invention.

Claims

1. A method for handling matters, characterized in that: include: In response to the request for item processing, determining items to be processed, and determining files to be processed pre-bound to the items to be processed, wherein the files to be processed include forms to be filled in and / or files to be uploaded; Acquire, according to the certificate feedback information, the certificate information associated with the file to be processed, the certificate feedback information being obtained in response to a certificate authorization request, the certificate authorization request being initiated through a predefined authorization interface corresponding to the file to be processed; Matching the certificate element in the associated certificate information with the form to be filled in, so as to automatically fill in the form to be filled in; The associated certificates in the associated certificate information are automatically uploaded to realize the processing of the file to be uploaded.

2. The method according to claim 1, characterized in that In response to a request for processing an issue, determine the issues to be processed, including: Obtaining a transaction identifier from the transaction processing request; The to-be-processed item corresponding to the item processing request is determined according to a first predefined correspondence between an item identifier and an item.

3. The method according to claim 1, characterized in that Determine the pre-bound files to be processed for the pending matters, including: According to a second predefined correspondence between an item and an item-associated file, a to-be-processed file pre-bound with the to-be-processed item is determined.

4. The method according to claim 1, characterized in that: The certificate authorization request is initiated in the following way: Identify each target shared element corresponding to each form component in the form to be filled; Determine, according to a third predefined correspondence between the shared elements and the certificates, a first type of associated certificates that match the target shared elements; Determine a second type of associated certificates and licenses according to the file code of the file to be uploaded, where the second type of associated certificates and licenses are different from the first type of associated certificates and licenses; A certificate authorization request for the first type of associated certificates and the second type of associated certificates is initiated through the predefined authorization interface.

5. The method according to claim 4, characterized in that Matching the certificate element in the associated certificate information with the form to be filled in, so as to automatically fill in the form to be filled in, includes: Obtaining the shared element codes of the target shared elements; According to a fourth predefined correspondence between the shared element code and the certificate, searching whether there is a target certificate element in the certificate element of the associated certificate information, the target certificate element being a certificate element consistent with each of the target shared elements; If it exists, fill in the form to be filled according to the target certificate element; If not present, a first prompt message is generated to instruct the user to process the unfilled form component.

6. The method according to claim 1, characterized in that The associated certificate information also includes a certificate code; Automatically uploading the associated certificates in the associated certificate information to realize the processing of the file to be uploaded, including: Determine whether the certificate code of the associated certificate information is consistent with the file code of the file to be uploaded; If they are consistent, the associated certificates are automatically uploaded to process the files to be uploaded; If they are inconsistent, the associated certificate is fuzzily matched with the file to be uploaded, and if the fuzzy matching is successful, the associated certificate is automatically uploaded to realize the processing of the file to be uploaded.

7. The method according to claim 6, characterized in that Also includes: In the case where the fuzzy matching is unsuccessful, a second prompt message is generated to instruct the user to process the unuploaded file.

8. A matter processing device, characterized in that: include: A to-be-processed file determination module, configured to determine, in response to an item processing request, an item to be processed, and determine a to-be-processed file pre-bound to the item to be processed, wherein the to-be-processed file includes a form to be filled in and / or a file to be uploaded; An associated certificate information acquisition module, used to acquire the associated certificate information of the to-be-processed file according to the certificate feedback information, wherein the certificate feedback information is obtained in response to a certificate authorization request, and the certificate authorization request is initiated through a predefined authorization interface corresponding to the to-be-processed file; A form filling module, used for matching the certificate elements in the associated certificate information with the form to be filled in, so as to automatically fill in the form to be filled in; The certificate upload module is used to automatically upload the associated certificates in the associated certificate information to realize the processing of the file to be uploaded.

9. An electronic device, characterized in that: The electronic device comprises: at least one processor; and a memory communicatively connected to the at least one processor; wherein, The memory stores a computer program executable by the at least one processor, and the computer program is executed by the at least one processor so that the at least one processor can execute the matter handling method described in any one of claims 1 to 7.

10. A computer-readable storage medium, characterized in that: The computer-readable storage medium stores computer instructions, and the computer instructions are used to enable a processor to implement the matter processing method described in any one of claims 1 to 7 when executed.

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