Insurance entrusted survey management method, device and equipment, storage medium and program product

Abstract

The invention provides an insurance entrustment investigation management method and device, equipment, a storage medium and a program product. The method is applied to an insurance entrusted investigation management system, and comprises the following steps: obtaining investigation case information, the investigation case information comprising a target investigation area and a target investigation insurance type of a target investigation case; determining a target investigator according to the target investigation area and the target investigation insurance type; in response to target investigation information fed back by the target investigator for the target investigation case, determining an investigation result score of the target investigator; and if the survey result score is smaller than a preset threshold value, feeding back information for indicating the target investigator to feed back new target survey information for the target survey case. According to the method, the insurance entrustment investigation management efficiency can be improved.

Description

Technical Field

[0001] The present application relates to the field of computer technology, and in particular to an insurance entrusted investigation management method, device, equipment, storage medium and program product. Background Art

[0002] Insurance commissioned investigation refers to the investigation activities entrusted by the insurance company to a professional investigation agency or individual to verify the authenticity of the accident and determine the compensation liability when handling insurance claims.

[0003] Currently, insurance companies and investigation agencies generally conduct commissioned case investigations through offline interactions, such as entrusting the case to the investigation agency through email, etc., and the investigation agency then feeds back the investigation results through email, etc. This process results in a long commissioned investigation process and low efficiency in insurance commissioned investigation management. Summary of the invention

[0004] The present application provides an insurance entrustment investigation management method, device, equipment, storage medium and program product to improve the efficiency of insurance entrustment investigation management.

[0005] In a first aspect, the present application provides an insurance entrustment investigation management method, which is applied to an insurance entrustment investigation management system, and the method comprises:

[0006] Acquiring investigation case information, wherein the investigation case information includes a target investigation area and a target investigation insurance type of the target investigation case;

[0007] Determine the target investigators according to the target investigation area and target investigation insurance types;

[0008] In response to the target investigation information fed back by the target investigator regarding the target investigation case, determining the investigation result score of the target investigator;

[0009] If the investigation result score is less than a preset threshold, feedback is provided to instruct the target investigator to provide new target investigation information for the target investigation case.

[0010] In an achievable manner, the investigation case information further includes the investigation indicators preset for the target investigation case; and determining the target investigator according to the target investigation area and the target investigation insurance type includes:

[0011] Determine at least one target investigation institution according to the target investigation area and the target investigation insurance type, each target investigation institution includes at least one investigator, and different investigation institutions correspond to investigation areas and investigation insurance types;

[0012] According to the preset investigation indicators of the target investigation case, a target investigator is determined from the investigators of the at least one target investigation agency, and different investigators correspond to different investigation indicators.

[0013] In one achievable manner, obtaining investigation case information includes:

[0014] Receive initial investigation case information and determine the review results of the initial investigation case information;

[0015] If the review result indicates that the initial investigation case information has passed the review, the initial investigation case information is determined as the investigation case information;

[0016] If the review result indicates that the initial investigation case information has not passed the review, information indicating modification of the initial investigation case information is fed back.

[0017] In an achievable manner, before responding to the target investigation information fed back by the target investigator regarding the target investigation case, the method further includes:

[0018] In response to first confirmation information fed back by the target investigator regarding the target investigation case, obtaining first fee information of the target investigation case, where the first fee information is used to indicate a base fee of the target investigation case;

[0019] In response to the second confirmation information fed back by the target investigator regarding the first expense information, the target investigator is assigned the authority to upload the target investigation information.

[0020] In an achievable manner, in response to the target investigation information fed back by the target investigator regarding the target investigation case, determining the investigation result score of the target investigator includes:

[0021] According to the preset scoring indicators, determining the first score of the target survey information under different preset scoring indicators;

[0022] The survey result score is determined according to a preset scoring model and a first score under each preset scoring indicator.

[0023] In one possible implementation, the method further includes:

[0024] If the investigation result score is greater than or equal to a preset threshold, determining the second fee information of the target investigator for the target investigation case according to the investigation result score;

[0025] Target cost information is determined based on first cost information and the second cost information, the first cost information being used to indicate a base cost of the target survey case.

[0026] In an achievable manner, determining the second fee information of the target investigator for the target investigation case according to the investigation result score includes:

[0027] Determining a target investigation level for the target investigation case by the target investigator according to the investigation result score;

[0028] Determine a target weight according to the target investigation level, and determine the target weight as a value corresponding to the second cost information, where different target investigation levels correspond to different weights;

[0029] The determining target cost information based on the first cost information and the second cost information includes:

[0030] The target weight is multiplied by a value corresponding to the first cost information to determine a value corresponding to the target cost information.

[0031] In a second aspect, the present application provides an insurance entrustment investigation management device, which is applied to an insurance entrustment investigation management system, and the device includes:

[0032] An investigation information acquisition module, used to acquire investigation case information, wherein the investigation case information includes a target investigation area and a target investigation insurance type of a target investigation case;

[0033] An investigator confirmation module is used to determine a target investigator according to the target investigation area and the target investigation insurance type;

[0034] An investigation evaluation module, configured to determine an investigation result score of the target investigator in response to target investigation information fed back by the target investigator regarding the target investigation case;

[0035] The feedback module is used to provide feedback indicating that the target investigator should provide new target investigation information for the target investigation case if the investigation result score is less than a preset threshold.

[0036] In a third aspect, the present application provides an electronic device, comprising: a processor and a memory; the memory is used to store instructions; the processor is used to execute the instructions in the memory, so that the electronic device executes the method described in the first aspect.

[0037] In a fourth aspect, the present application provides a computer-readable storage medium, wherein the computer-readable storage medium stores computer-executable instructions, and when the computer-executable instructions are executed by a processor, they are used to implement the method described in the first aspect.

[0038] In a fifth aspect, the present application provides a computer program product, including a computer program, which implements the method described in the first aspect when executed by a processor.

[0039] The insurance entrusted investigation management method, device, equipment, storage medium and program product provided by the present application inputs investigation case information into the insurance entrusted investigation management system, so that the insurance entrusted investigation management system can directly match investigators according to the target investigation area and the target investigation insurance type. The target investigator can upload the target investigation information through the insurance entrusted investigation management system. The insurance entrusted investigation management system can also directly determine the investigation result score based on the target investigation information to evaluate the target investigation information of the target investigator. The insurance entrusted investigation management process does not require offline entrusted case investigation, which can reduce the entrusted investigation process time. The insurance entrusted investigation is implemented in the insurance entrusted investigation management system, which can improve the efficiency of insurance entrusted investigation management. BRIEF DESCRIPTION OF THE DRAWINGS

[0040] The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments consistent with the present application and, together with the description, serve to explain the principles of the present application.

[0041] Figure 1 This is an implementation scenario diagram shown for an exemplary embodiment;

[0042] Figure 2 The following is a flowchart of an insurance entrustment investigation management method shown as an exemplary embodiment;

[0043] Figure 3 A structural diagram of an insurance entrustment investigation management system shown as another exemplary embodiment;

[0044] Figure 4 This is a structural diagram of an insurance entrustment investigation management device shown as an exemplary embodiment;

[0045] Figure 5 The present invention is a block diagram of an electronic device showing an exemplary embodiment.

[0046] The above drawings have shown clear embodiments of the present application, which will be described in more detail later. These drawings and text descriptions are not intended to limit the scope of the present application in any way, but to illustrate the concept of the present application to those skilled in the art by referring to specific embodiments. DETAILED DESCRIPTION

[0047] Exemplary embodiments will be described in detail herein, examples of which are shown in the accompanying drawings. When the following description refers to the drawings, the same numbers in different drawings represent the same or similar elements unless otherwise indicated. The implementations described in the following exemplary embodiments do not represent all implementations consistent with the present application. Instead, they are merely examples of devices and methods consistent with some aspects of the present application as detailed in the appended claims.

[0048] It should be noted that the investigation case information, investigators, investigation agencies and other data involved in this application (including but not limited to data used for analysis, stored data, displayed data, etc.) are all information and data that are understood and authorized by the relevant users or fully authorized by all parties, and the collection, use, processing, transmission, provision, disclosure and application of the relevant data comply with the laws, regulations and standards of relevant countries and regions, take necessary confidentiality measures, do not violate public order and good morals, and comply with the principles of legality, legitimacy and necessity.

[0049] In this embodiment, an insurance entrusted investigation management method, device, equipment, storage medium and program product are proposed, aiming to solve the problem of long entrusted investigation process and low efficiency of insurance entrusted investigation management.

[0050] The technical solution of the present application and how the technical solution of the present application solves the above-mentioned technical problems are described in detail below with specific embodiments. The following specific embodiments can be combined with each other, and the same or similar concepts or processes may not be repeated in some embodiments. The embodiments of the present application will be described below in conjunction with the accompanying drawings.

[0051] The insurance entrustment investigation management method provided in this application can be implemented on any electronic device with data processing capabilities, or it can be an insurance entrustment investigation management system. It should be noted that the insurance entrustment investigation management system can be deployed separately on an electronic device in any environment (for example: deployed separately on an edge server in an edge environment), or it can be deployed entirely in a cloud environment, or it can be deployed in a distributed manner in different environments.

[0052] For example, the insurance entrustment investigation management system can be logically divided into multiple parts, each with different functions. The various parts of the insurance entrustment investigation management system can be deployed in any two or three of the electronic device (located on the user side, such as the client), the edge environment, and the cloud environment. The edge environment is an environment that includes a collection of edge electronic devices that are close to the electronic device. The edge electronic devices include: edge servers, edge stations with computing power, etc. The various parts of the insurance entrustment investigation management system deployed in different environments or devices work together to realize the functions of the data processing platform.

[0053] It should be understood that this application does not restrict the deployment of which parts of the insurance entrusted investigation management system are deployed in what specific environment. In actual application, it can be adaptively deployed according to the computing power of electronic devices, the resource possession of edge environment and cloud environment, or specific application requirements.

[0054] like Figure 1 This is an implementation scenario diagram showing an exemplary embodiment. The insurance entrustment investigation management system corresponding to the implementation scenario includes a client 10 and a server 11. The client 10 and the server 11 are connected via network communication.

[0055] The executor of the method of the embodiment of the present application is the server 11, and the client 10 can receive the investigation case information. The client 10 sends the investigation case information to the server 11 through the network. The server 11 performs insurance entrustment investigation management and transmits the data generated during the insurance entrustment investigation management process to the client 10. The client 10 has a graphic user interface, and data can be displayed on this graphic interface.

[0056] In some embodiments, after receiving the investigation case information, the server 11 determines the target investigator based on the target investigation area and target investigation insurance type of the target investigation case included in the investigated case information, and determines the investigation result score of the target investigator in response to the target investigation information fed back by the target investigator for the target investigation case; if the investigation result score is less than a preset threshold, information instructing the target investigator to feed back new target investigation information for the target investigation case is fed back.

[0057] It is understandable that the insurance entrustment investigation management device can be set at Figure 1 In the server 11, but the example shown in this embodiment Figure 1 The implementation environment shown is only exemplary. In other embodiments, the insurance entrustment investigation management method can also be applied to other implementation environments, and the insurance entrustment investigation management device can also be set in other structures in other implementation environments, which is not specifically limited here.

[0058] In this embodiment, the client 10 is an electronic device on the user side, which can be a wired terminal with a visualization structure or a wireless terminal. In other embodiments, the terminal can be an electronic device with a visualization structure such as a mobile phone, a computer, a tablet, and a vehicle-mounted device.

[0059] The server 11 can be an edge environment and a cloud environment, such as a physical server, a server cluster, and a cloud server, etc., and no specific limitations are made here.

[0060] Figure 2 This is a flowchart of an insurance entrustment investigation management method shown in an exemplary embodiment, which is applied to Figure 1 The server 11 in Figure 2 As shown, the method includes steps S210 to S270, which are described in detail as follows:

[0061] Step S210: Acquire investigation case information, where the investigation case information includes a target investigation area and a target investigation insurance type of the target investigation case.

[0062] In some embodiments, Figure 3 As shown, the insurance entrustment investigation management method can be implemented in an insurance entrustment investigation management system, which may include a first module where the insurance company is located and a second module where the investigation agency is located, and data can be transmitted between the first module and the second module.

[0063] In the first module, the insurance company can initiate an investigation case information, and the investigation case information can reach the second module. Investigators in the investigation agency can determine the investigation case information that has reached the corresponding account through the second module.

[0064] In this embodiment, the investigation case information may be input into the first module of the insurance entrustment investigation management system at the client.

[0065] In some embodiments, professionals of an insurance company may initiate a commission task in the insurance commission investigation management system, that is, write investigation case information into the first module of the insurance commission investigation management system.

[0066] In some embodiments, initial investigation case information is received, and a review result of the initial investigation case information is determined; if the review result indicates that the initial investigation case information has passed the review, the initial investigation case information is determined as the investigation case information; if the review result indicates that the initial investigation case information has not passed the review, information indicating modification of the initial investigation case information is fed back.

[0067] In this embodiment, the investigation case information written by the insurance company is information that has been reviewed and then transferred to the investigator after successful review.

[0068] The professionals write the initial investigation case information into the first module of the insurance entrustment investigation management system. The initial investigation case information may also include the target investigation area and the target investigation insurance type of the target investigation case.

[0069] After receiving the initial investigation case information, the first module of the insurance entrusted investigation management system sends the initial investigation case information to the auditor of the insurance company. The auditor reviews the initial investigation case information and determines the review results.

[0070] The auditor determines the audit results in the same way in the first module of the insurance entrusted investigation management system. For example, the auditor or other personnel of the insurance company logs into the insurance entrusted investigation management system through the visual interface corresponding to the first module. Different accounts in the first module correspond to different permissions. For example, the auditor has audit permissions in the first module.

[0071] After the first module of the insurance entrusted investigation management system receives the audit results, if the audit results indicate that the initial investigation case information has passed the audit, the target investigator can be determined. If the audit results indicate that the initial investigation case information has not passed the audit, it will be fed back to the professional who wrote the initial investigation case information, prompting to modify the initial investigation case information. The modified initial investigation case information will be reviewed again until the audit results indicate passed.

[0072] In this embodiment, auditors can configure audit authority by region, that is, auditors in one region can configure authority to audit the initial investigation case information of target investigation cases in the corresponding region. Of course, based on administrative divisions, an auditor can also be configured with audit authority for a certain region and under that region.

[0073] In other embodiments, the auditor may configure the audit authority according to the insurance type, that is, the auditor of one insurance type may configure the authority to audit the initial investigation case information of the target investigation case of the corresponding insurance type.

[0074] Of course, auditors can configure audit authority by region and insurance type. That is, for one auditor, the audit authority for initial investigation case information of target investigation cases in the corresponding region and insurance type can be determined. No specific restrictions are made here.

[0075] Step S230: Determine the target investigator according to the target investigation area and the target investigation insurance type.

[0076] In some embodiments, at least one target investigation agency is determined based on the target investigation area and the target investigation insurance type, each target investigation agency includes at least one investigator, and different investigation agencies correspond to investigation areas and investigation insurance types; according to the preset investigation indicators of the target investigation case, the target investigator is determined from the investigators of at least one target investigation agency, and different investigators correspond to different investigation indicators.

[0077] In this embodiment, the first module stores information about the investigation agency and information about investigators in the investigation agency.

[0078] The information of the investigation agency may include the investigation areas and investigation insurance types corresponding to each investigation agency. In some embodiments, the investigation areas supported by the investigation agencies may be the same or different. For example, if there is an investigation agency A, it can conduct investigations on target investigation cases in areas a, b, and c. The insurance types that can be investigated in area a include auto insurance property damage, agricultural insurance, and non-auto insurance. The insurance types that can be investigated in area b include agricultural insurance. The insurance types that can be investigated in area c include auto insurance property damage and non-auto insurance.

[0079] In this way, after the investigation case information is determined, the first module can determine at least one target investigation agency that meets the conditions through the target investigation area and the target investigation insurance type.

[0080] After the target investigation area is determined, target investigators may be determined from investigators of at least one target investigation agency based on preset investigation indicators.

[0081] In this embodiment, different target investigation cases have different investigation indicators, and the investigation indicators may include one or more of working years, level, case insurance type, industry, etc.

[0082] The survey indicator can be input at the same time when the investigation case information is input, or it can be obtained by matching the insurance type, premium, insured amount and other data of the target investigation case. There is no specific restriction at this time.

[0083] The target investigators can be obtained by screening the investigators of the target investigation agency for those who match the investigation indicators.

[0084] In some embodiments, the number of matched target investigators can be one or more. When there are multiple target investigators, one can be selected as the final target investigator in the interface of multiple target investigators displayed in the first module, or the first module can randomly determine it, or the first module can sort it according to preset rules and select the one with the highest sequence as the final target investigator. The preset rules can be: arranging from large to small according to the numerical value specified by the target investigator exceeding the investigation indicator, arranging from small to large according to the number of investigation tasks currently received by multiple target investigators, etc. There is no specific restriction at this time.

[0085] After determining the target investigator, the first module of the insurance entrusted investigation management system can transfer the investigation case information to the account corresponding to the target investigator. The account logged in by the target investigator can be in the second module, so that the target investigator can view the investigation case information in the corresponding interface of the second module for subsequent case investigation.

[0086] In some embodiments, in response to first confirmation information fed back by the target investigator regarding the target investigation case, first cost information of the target investigation case is obtained, and the first cost information is used to indicate the benchmark cost of the target investigation case; in response to second confirmation information fed back by the target investigator regarding the first cost information, the target investigator is assigned the authority to upload the target investigation information.

[0087] In this embodiment, after the investigation case information is transferred to the target investigator, the target investigator can confirm or reject it. When the target investigator confirms on the second module of the insurance entrustment investigation management system, the first module of the insurance entrustment investigation management system receives the first confirmation information. The insurance company can write the first fee information into the first module of the insurance entrustment investigation management system. The first fee information is used to indicate the benchmark fee of the target investigation case.

[0088] If the target investigator refuses to investigate the case information in the second module of the insurance entrustment investigation management system, the investigation case information will be returned to the professional who wrote the investigation case information, and the professional will be prompted that the target investigator refuses to accept the task. Subsequent professionals can re-initiate the investigation case information in the first module to determine a new target investigator.

[0089] The first fee information will reach the target investigator again. After the target investigator confirms the first fee information on the second module of the insurance entrustment investigation management system, the insurance entrustment investigation management system receives the second confirmation information and allocates the target investigator the authority to upload the target investigation information. Subsequently, the target investigator can upload the target investigation information in the second module of the insurance entrustment investigation management system.

[0090] If the target investigator refuses the first fee information in the second module of the insurance entrustment investigation management system, the investigation case information will be returned to the professional who wrote the investigation case information, and the professional will be prompted that the target investigator refuses to accept the first fee information. The subsequent professional can re-initiate the investigation case information to determine a new target investigator or modify the value of the first fee information.

[0091] Step S250: In response to the target investigation information fed back by the target investigator regarding the target investigation case, determining the investigation result score of the target investigator.

[0092] In this embodiment, the target investigator can upload the target investigation information in the second module of the insurance entrusted investigation management system, and the target investigation information is the investigation result data of the target investigator.

[0093] In this embodiment, the first module of the insurance entrusted investigation management system may have preset scoring indicators, and determine the first score of the target investigation information under different preset scoring indicators based on the preset scoring indicators; determine the investigation result score based on the preset scoring model and the first score under each preset scoring indicator.

[0094] In this embodiment, the preset scoring indicators can be set according to corresponding preset scoring indicators for different types of insurance, or all types of insurance can use the same set of preset scoring indicators. The preset scoring indicators can be set according to empirical parameters, such as investigation completeness, investigation evidence, investigation results, etc., and no specific restrictions are made here.

[0095] In this embodiment, after the target survey information is obtained in the second module of the insurance entrustment investigation management system, the target survey information can be transferred to the insurance company, i.e., the first module. The personnel of the insurance company determine the first score under different preset scoring indicators in the first module of the insurance entrustment investigation management system based on the target survey information. In other embodiments, it can also be a machine model preset in the first module of the insurance entrustment investigation management system, which can calculate the first score under different preset scoring indicators for the target survey information.

[0096] In other embodiments, there may be a preset scoring model for the preset scoring indicators. It can be understood that different types of insurance may have corresponding scoring models set, or all types of insurance may use the same set of scoring models. The scoring model is a mathematical model that is calculated in combination with the first score under each preset scoring indicator. In this way, the survey result score is determined based on the preset scoring model and the first score under each preset scoring indicator.

[0097] Step S270: If the investigation result score is less than a preset threshold, feedback is provided to instruct the target investigator to provide new target investigation information for the target investigation case.

[0098] In some embodiments, the investigation result score is less than a preset threshold, indicating that the investigation result of the target investigator is less complete and can be returned to the target investigator. The second module of the insurance entrusted investigation management system displays information instructing the target investigator to feedback new target investigation information for the target investigation case. Subsequent target investigators can upload new target investigation information in the second module of the insurance entrusted investigation management system, and score based on the new target investigation information to determine the investigation result score.

[0099] In some embodiments, if the investigation result score is greater than or equal to a preset threshold, the second fee information of the target investigator for the target investigation case is determined based on the investigation result score; the target fee information is determined based on the first fee information and the second fee information, and the first fee information is used to indicate the benchmark fee of the target investigation case.

[0100] In some embodiments, if the investigation result score is greater than or equal to a preset threshold, it means that the investigation is completed and the insurance company can initiate a fee verification process. At this time, the second fee information of the target investigator for the target investigation case can be determined based on the investigation result score. The second fee information indicates the completion degree of the target investigator's investigation. The higher the completion degree, the higher the value of the corresponding second fee information.

[0101] In some embodiments, the target investigation level of the target investigator for the target investigation case is determined based on the investigation result score; the target weight is determined based on the target investigation level, and the target weight is determined as the numerical value corresponding to the second cost information, different target investigation levels correspond to different weights, and the target weight is multiplied by the numerical value corresponding to the first cost information to determine the numerical value corresponding to the target cost information.

[0102] In this embodiment, the higher the survey result score, the higher the corresponding target survey level and the larger the corresponding target weight. That is, the second cost information can be regarded as an adjustment coefficient for the numerical value corresponding to the first cost information. The numerical value corresponding to the first cost information is adjusted through different weights to determine the numerical value corresponding to the target cost information corresponding to the target investigator based on the target survey information of the target investigator.

[0103] In this embodiment, the target expense information will be transferred to the target investigator, or to the target investigation agency where the target investigator is located. After the target investigator or the target investigation agency confirms the target expense information, it can be transferred to the expense approval. The expense approval is done by internal personnel of the insurance company. After the approval is passed, the insurance commissioned investigation task process of the target investigation case is completed.

[0104] If the target investigator or target investigation agency rejects the target cost information, the insurance company may re-adjust the target cost information.

[0105] In this embodiment, in the insurance entrusted investigation management system, the first module is used by the insurance company to upload investigation case information, cost information, etc., and the second module is used by the investigation agency to determine investigation case information, upload investigation information and confirm costs, etc.

[0106] An insurance entrustment investigation management method is proposed in the embodiment of the present application. Investigation case information is input into the insurance entrustment investigation management system, so that the insurance entrustment investigation management system can directly match investigators according to the target investigation area and the target investigation insurance type. The target investigator can upload the target investigation information through the insurance entrustment investigation management system. The insurance entrustment investigation management system can also directly determine the investigation result score based on the target investigation information to evaluate the target investigation information of the target investigator. The insurance entrustment investigation management process does not require offline entrusted case investigation, which can reduce the entrusted investigation process time. The insurance entrustment investigation is implemented in the insurance entrustment investigation management system, which can improve the efficiency of insurance entrustment investigation management.

[0107] At the same time, insurance entrustment investigation management is carried out through the insurance entrustment investigation management system to reduce costs, improve customer experience, and realize the entire process online, so as to trace and track the insurance entrustment investigation process and realize transparent management and tracking of the insurance entrustment investigation process.

[0108] Figure 4 1 is a structural diagram of an insurance entrustment investigation management device shown in an exemplary embodiment. The insurance entrustment investigation management device 400 is applied to the insurance entrustment investigation management system, including:

[0109] An investigation information acquisition module 410 is used to acquire investigation case information, where the investigation case information includes a target investigation area and a target investigation insurance type of a target investigation case;

[0110] An investigator confirmation module 430 is used to determine a target investigator according to a target investigation area and a target investigation insurance type;

[0111] An investigation evaluation module 450 is used to determine the investigation result score of the target investigator in response to the target investigation information fed back by the target investigator for the target investigation case;

[0112] The feedback module 470 is used to feedback information indicating that the target investigator should provide new target investigation information for the target investigation case if the investigation result score is less than a preset threshold.

[0113] In one possible implementation, the investigation case information also includes the investigation indicators preset for the target investigation case; the investigator confirmation module includes:

[0114] An investigation agency determination unit is used to determine at least one target investigation agency according to a target investigation area and a target investigation insurance type. Each target investigation agency includes at least one investigator. Different investigation agencies have corresponding investigation areas and investigation insurance types.

[0115] The investigator confirmation unit is used to determine the target investigator from the investigators of at least one target investigation agency according to the preset investigation indicators of the target investigation case, and different investigators correspond to different investigation indicators.

[0116] In one possible implementation, the investigation information acquisition module includes:

[0117] An audit result determination unit, used to receive the initial investigation case information and determine the audit result of the initial investigation case information;

[0118] A first investigation information acquisition unit is used to determine the initial investigation case information as the investigation case information if the review result indicates that the initial investigation case information has passed the review;

[0119] The second investigation information acquisition unit is used to feedback information indicating modification of the initial investigation case information if the review result indicates that the initial investigation case information has not passed the review.

[0120] In one possible implementation, the insurance entrustment investigation management device further includes:

[0121] A first fee determination module, configured to obtain first fee information of the target investigation case in response to first confirmation information fed back by the target investigator regarding the target investigation case, wherein the first fee information is used to indicate a base fee of the target investigation case;

[0122] The authority allocation module is used to allocate the authority to upload the target investigation information to the target investigator in response to the second confirmation information fed back by the target investigator regarding the first expense information.

[0123] In one possible implementation, the investigation and evaluation module includes:

[0124] A first score determination unit, used to determine, according to a preset score indicator, a first score of the target survey information under different preset score indicators;

[0125] The survey result score determination unit is used to determine the survey result score according to a preset scoring model and the first score under each preset scoring indicator.

[0126] In one possible implementation, the insurance entrustment investigation management device further includes:

[0127] A second fee determination module, configured to determine second fee information of a target investigator for a target investigation case according to the investigation result score if the investigation result score is greater than or equal to a preset threshold;

[0128] The target cost determination module is used to determine the target cost information based on the first cost information and the second cost information, wherein the first cost information is used to indicate the base cost of the target investigation case.

[0129] In one possible implementation, the second fee determination module includes:

[0130] An investigation level determination unit, used for determining a target investigation level of a target investigator for a target investigation case according to the investigation result score;

[0131] A second fee determination unit is used to determine a target weight according to a target investigation level, and determine the target weight as a value corresponding to the second fee information, and different target investigation levels correspond to different weights;

[0132] Target cost determination module, including:

[0133] The target cost determination unit is used to multiply the target weight by the value corresponding to the first cost information to determine the value corresponding to the target cost information.

[0134] The insurance entrustment investigation management device provided in this embodiment can be used to execute the above-mentioned insurance entrustment investigation management method. Its implementation principle and technical effect are similar, and this embodiment will not be repeated here.

[0135] Figure 5 is a block diagram of an electronic device according to an exemplary embodiment. Figure 5 The electronic device 500 may include: a processor 51 and a memory 52, wherein the processor 51 and the memory 52 can communicate; illustratively, the processor 51 and the memory 52 communicate via a communication bus 53, the memory 52 is used to store instructions, and the processor 51 is used to call the instructions in the memory to execute the insurance entrusted investigation management method shown in any of the above method embodiments.

[0136] The processor may be a central processing unit (CPU), or other general-purpose processors, digital signal processors (DSP), application-specific integrated circuits (ASIC), etc. A general-purpose processor may be a microprocessor or any conventional processor, etc. The steps of the method disclosed in the present application may be directly implemented as being executed by a hardware processor, or may be implemented by a combination of hardware and software modules in the processor.

[0137] The present application provides a computer-readable storage medium on which computer-executable instructions are stored; when the computer-executable instructions are executed by a processor, they are used to implement the insurance entrustment investigation management method as in any of the above-mentioned embodiments.

[0138] An embodiment of the present application provides a computer program product, which includes a computer program. When the computer program is executed by a processor, the above-mentioned insurance entrustment investigation management method is implemented.

[0139] Those skilled in the art will readily appreciate other embodiments of the present application after considering the specification and practicing the invention disclosed herein. The present application is intended to cover any modification, use or adaptation of the present application, which follows the general principles of the present application and includes common knowledge or customary techniques in the art that are not disclosed in the present application. The specification and examples are intended to be exemplary only, and the true scope and spirit of the present application are indicated by the following claims.

[0140] It should be understood that the present application is not limited to the precise structures that have been described above and shown in the drawings, and that various modifications and changes may be made without departing from the scope thereof. The scope of the present application is limited only by the appended claims.

Claims

1. A method for managing insurance entrustment investigation, characterized in that: Applied to the insurance entrustment investigation management system, the method includes: Acquiring investigation case information, wherein the investigation case information includes a target investigation area and a target investigation insurance type of the target investigation case; Determine the target investigators according to the target investigation area and target investigation insurance types; In response to the target investigation information fed back by the target investigator regarding the target investigation case, determining the investigation result score of the target investigator; If the investigation result score is less than a preset threshold, feedback is provided to instruct the target investigator to provide new target investigation information for the target investigation case.

2. The method according to claim 1, characterized in that The investigation case information also includes the preset investigation indicators of the target investigation case; the target investigator is determined according to the target investigation area and the target investigation insurance type, including: Determine at least one target investigation institution according to the target investigation area and the target investigation insurance type, each target investigation institution includes at least one investigator, and different investigation institutions correspond to investigation areas and investigation insurance types; According to the preset investigation indicators of the target investigation case, a target investigator is determined from the investigators of the at least one target investigation agency, and different investigators correspond to different investigation indicators.

3. The method according to claim 1, characterized in that The obtaining of investigation case information includes: Receive initial investigation case information and determine the review results of the initial investigation case information; If the review result indicates that the initial investigation case information has passed the review, the initial investigation case information is determined as the investigation case information; If the review result indicates that the initial investigation case information has not passed the review, information indicating modification of the initial investigation case information is fed back.

4. The method according to claim 1, characterized in that: Before responding to the target investigation information fed back by the target investigator regarding the target investigation case, the method further includes: In response to first confirmation information fed back by the target investigator regarding the target investigation case, obtaining first fee information of the target investigation case, where the first fee information is used to indicate a base fee of the target investigation case; In response to the second confirmation information fed back by the target investigator regarding the first expense information, the target investigator is assigned the authority to upload the target investigation information.

5. The method according to any one of claims 1 to 4, characterized in that: The step of determining the investigation result score of the target investigator in response to the target investigation information fed back by the target investigator for the target investigation case includes: According to the preset scoring indicators, determining the first score of the target survey information under different preset scoring indicators; The survey result score is determined according to a preset scoring model and a first score under each preset scoring indicator.

6. The method according to any one of claims 1 to 4, characterized in that: The method further comprises: If the investigation result score is greater than or equal to a preset threshold, determining the second fee information of the target investigator for the target investigation case according to the investigation result score; Target cost information is determined based on first cost information and the second cost information, the first cost information being used to indicate a base cost of the target survey case.

7. The method according to claim 6, characterized in that The step of determining the second fee information of the target investigator for the target investigation case according to the investigation result score includes: Determining a target investigation level for the target investigation case by the target investigator according to the investigation result score; Determine a target weight according to the target investigation level, and determine the target weight as a value corresponding to the second cost information, where different target investigation levels correspond to different weights; The determining target cost information based on the first cost information and the second cost information includes: The target weight is multiplied by a value corresponding to the first cost information to determine a value corresponding to the target cost information.

8. An insurance entrustment investigation management device, characterized in that: Applied to the insurance entrustment investigation management system, the device comprises: An investigation information acquisition module, used to acquire investigation case information, wherein the investigation case information includes a target investigation area and a target investigation insurance type of a target investigation case; An investigator confirmation module is used to determine a target investigator according to the target investigation area and the target investigation insurance type; An investigation evaluation module, configured to determine an investigation result score of the target investigator in response to target investigation information fed back by the target investigator regarding the target investigation case; The feedback module is used to provide feedback indicating that the target investigator should provide new target investigation information for the target investigation case if the investigation result score is less than a preset threshold.

9. An electronic device, characterized in that: The electronic device comprises: a processor and a memory; the memory is used to store instructions; the processor is used to execute the instructions in the memory, so that the electronic device executes the method as claimed in any one of claims 1 to 7.

10. A computer-readable storage medium, characterized in that: The computer-readable storage medium stores computer-executable instructions, which are used to implement the method according to any one of claims 1 to 7 when executed by a processor.

11. A computer program product, characterized in that The method comprises a computer program, which implements the method according to any one of claims 1 to 7 when being executed by a processor.

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