Contact number correction method and device of CBSS system, and medium

Abstract

The invention provides a contact number correction method and device of a CBSS system and a medium. The method comprises the following steps: acquiring a first mobile phone number in an HTTP message corresponding to a broadband account; acquiring a second mobile phone number corresponding to the broadband account in the fused package; obtaining a union set of the first mobile phone number and the second mobile phone number to obtain a target mobile phone number set; determining target mobile phone numbers belonging to the same space according to the base station cell codes of the target mobile phone numbers in the target mobile phone number set; mining frequently appearing mobile phone numbers from the target mobile phone numbers belonging to the same space according to the call ticket and / or the internet log of each target mobile phone number in the target mobile phone numbers belonging to the same space; and the frequently appearing mobile phone numbers are updated to the CBSS system. According to the method, the device and the medium, the problem that the existing contact number correction method of the CBSS system cannot accurately and efficiently update number resources can be solved.

Description

Technical Field

[0001] The present invention relates to the field of network technology, and in particular to a contact number correction method, device and medium of a CBSS system. Background Art

[0002] At present, when companies actively promote marketing services to customers, they usually use the contact numbers registered in the CBSS (Customer Business Support System) when handling broadband services for telephone marketing.

[0003] However, due to time constraints or other factors, a large number of users' contact numbers registered in CBSS cannot contact real customers. Existing technologies mainly rely on users' secondary processing and manual return visits to update contact numbers, but this model often relies on luck, resulting in inaccurate and inefficient updates of number resources. Summary of the invention

[0004] The technical problem to be solved by the present invention is to provide a contact number correction method, device and medium for a CBSS system in view of the above-mentioned deficiencies in the prior art, so as to solve the problem that the contact number correction method of the existing CBSS system mainly relies on the user's secondary processing and manual return visit to update the contact number, and there is a problem that the number resources cannot be updated accurately and efficiently.

[0005] In a first aspect, the present invention provides a contact number correction method for a CBSS system, the method comprising:

[0006] Obtain the first mobile phone number in the Hypertext Transfer Protocol HTTP message corresponding to the broadband account;

[0007] Obtain the second mobile phone number corresponding to the broadband account in the converged package;

[0008] Taking the union of the first mobile phone number and the second mobile phone number to obtain a target mobile phone number set;

[0009] Determine the target mobile phone numbers belonging to the same space according to the base station cell codes of the target mobile phone numbers in the target mobile phone number set;

[0010] According to the call records and / or Internet logs of each target mobile phone number in the target mobile phone numbers belonging to the same space, frequently appearing mobile phone numbers are mined from the target mobile phone numbers belonging to the same space;

[0011] The frequently appearing mobile phone number is updated into the CBSS system as the contact number corresponding to the broadband account.

[0012] Further, the obtaining of the first mobile phone number in the Hypertext Transfer Protocol (HTTP) message corresponding to the broadband account specifically includes:

[0013] Searching for the corresponding Internet Protocol IP address according to the broadband account;

[0014] Get the HTTP message corresponding to the Internet IP;

[0015] The mobile phone number is parsed from the acquired HTTP message and used as the first mobile phone number.

[0016] Further, the obtaining of the HTTP message corresponding to the Internet access IP specifically includes:

[0017] The deep packet inspection (DPI) system is used to capture the HTTP messages corresponding to the Internet access IP addresses in the network.

[0018] Further, the obtaining of the second mobile phone number corresponding to the broadband account in the converged package specifically includes:

[0019] Obtain a converged package corresponding to the broadband account, and use the mobile phone number associated with the broadband account in the converged package as the second mobile phone number.

[0020] Further, the determining of the target mobile phone numbers belonging to the same space according to the base station cell codes of the target mobile phone numbers in the target mobile phone number set specifically includes:

[0021] Obtaining the base station cell code of each target mobile phone number in the target mobile phone number set;

[0022] The base station cell code of each target mobile phone number is matched with the cell code of the broadband cell electronic fence, and according to the matching result, the target mobile phone numbers that belong to the same cell are determined as target mobile phone numbers that belong to the same space.

[0023] Further, mining frequently appearing mobile phone numbers from the target mobile phone numbers belonging to the same space according to the call records and / or Internet logs of each target mobile phone number in the target mobile phone numbers belonging to the same space specifically includes:

[0024] Obtain the Internet access log of the target mobile phone number belonging to the same space by intercepting the mobile phone number in the preset application APP;

[0025] Obtaining a call record of each target mobile phone number in the target mobile phone numbers belonging to the same space;

[0026] According to the Internet logs and call records, the target mobile phone numbers belonging to the same space with the most APP login times and the target mobile phone numbers with the most intersections with other target mobile phone numbers are taken as the frequently appearing mobile phone numbers.

[0027] Furthermore, after the frequently appearing mobile phone number is updated into the CBSS system as a contact number corresponding to the broadband account, the method further includes:

[0028] Push marketing strategies or package service information to the contact number corresponding to the broadband account in the CBSS system.

[0029] In a second aspect, the present invention provides a contact number correction device for a CBSS system, the device comprising:

[0030] A first number acquisition module, used to acquire a first mobile phone number in a Hypertext Transfer Protocol HTTP message corresponding to a broadband account;

[0031] A second number acquisition module, connected to the first number acquisition module, for acquiring a second mobile phone number corresponding to the broadband account in the converged package;

[0032] A number union module, connected to the second number acquisition module, for obtaining a target mobile phone number set by taking the union of the first mobile phone number and the second mobile phone number;

[0033] A target number determination module, connected to the number union module, is used to determine the target mobile phone numbers belonging to the same space according to the base station cell codes of the target mobile phone numbers in the target mobile phone number set;

[0034] A frequent item mining module, connected to the target number determination module, is used to mine frequently appearing mobile phone numbers from the target mobile phone numbers belonging to the same space according to the call records and / or Internet logs of each target mobile phone number in the target mobile phone numbers belonging to the same space;

[0035] The contact number correction module is connected to the frequent item mining module and is used to update the frequently appearing mobile phone numbers into the CBSS system as the contact numbers corresponding to the broadband account.

[0036] In a third aspect, the present invention provides a contact number correction device for a CBSS system, comprising a memory and a processor, wherein the memory stores a computer program, and the processor is configured to run the computer program to implement the contact number correction method for the CBSS system described in the first aspect above.

[0037] In a fourth aspect, the present invention provides a computer-readable storage medium having a computer program stored thereon, and when the computer program is executed by a processor, the contact number correction method of the CBSS system described in the first aspect is implemented.

[0038] The present invention provides a contact number correction method, device and medium for a CBSS system. First, obtain a first mobile phone number in a Hypertext Transfer Protocol (HTTP) message corresponding to a broadband account; obtain a second mobile phone number corresponding to the broadband account in a fusion package; then take the union of the first mobile phone number and the second mobile phone number to obtain a target mobile phone number set; and determine the target mobile phone numbers belonging to the same space according to the base station cell codes of each target mobile phone number in the target mobile phone number set; then, according to the call records and / or Internet logs of each target mobile phone number in the target mobile phone numbers belonging to the same space, dig out frequently appearing mobile phone numbers from the target mobile phone numbers belonging to the same space; finally, update the frequently appearing mobile phone numbers to the CBSS system as the contact number corresponding to the broadband account. The present application can quickly and accurately fill in the contact number into the CBSS system, thereby ensuring that accurate contact numbers are provided when active marketing strategy push and package services are carried out, solving the problem that the contact number correction method of the existing CBSS system mainly relies on the user's secondary handling and manual return visit to update the contact number, and there is an inability to accurately and efficiently update the number resources. BRIEF DESCRIPTION OF THE DRAWINGS

[0039] Figure 1 A flowchart of a contact number correction method for a CBSS system according to Embodiment 1 of the present invention;

[0040] Figure 2 A flowchart of contact number identification and judgment according to an embodiment of the present invention;

[0041] Figure 3 A flowchart of matching a base station cell code with a cell code of a broadband cell electronic fence according to an embodiment of the present invention;

[0042] Figure 4 This is a schematic diagram of the structure of a contact number correction device for a CBSS system according to Embodiment 2 of the present invention;

[0043] Figure 5 This is a structural diagram of a contact number correction device for a CBSS system according to Embodiment 3 of the present invention. DETAILED DESCRIPTION

[0044] In order to enable those skilled in the art to better understand the technical solution of the present invention, the embodiments of the present invention will be further described in detail below with reference to the accompanying drawings.

[0045] It should be understood that the specific embodiments and drawings described herein are only used to explain the present invention rather than to limit the present invention.

[0046] It can be understood that, in the absence of conflict, the various embodiments of the present invention and the various features in the embodiments can be combined with each other.

[0047] It can be understood that, for the convenience of description, the drawings of the present invention only show the parts related to the present invention, while the parts irrelevant to the present invention are not shown in the drawings.

[0048] It can be understood that each unit and module involved in the embodiments of the present invention may correspond to only one physical structure, or may be composed of multiple physical structures, or multiple units and modules may be integrated into one physical structure.

[0049] It can be understood that the terms "first", "second", etc. in the embodiments of the present invention are used to distinguish different objects, or to distinguish different processing of the same object, rather than to describe a specific order of objects.

[0050] It can be understood that, without conflict, the functions and steps marked in the flowcharts and block diagrams of the present invention may occur in an order different from that marked in the drawings.

[0051] It is understood that the flowcharts and block diagrams of the present invention illustrate the possible architectures, functions, and operations of the systems, devices, equipment, and methods according to the various embodiments of the present invention. Each box in the flowchart or block diagram may represent a unit, module, program segment, or code, which contains executable instructions for implementing the specified functions. Moreover, each box or combination of boxes in the block diagram and flowchart may be implemented by a hardware-based system that implements the specified functions, or may be implemented by a combination of hardware and computer instructions.

[0052] It can be understood that the units and modules involved in the embodiments of the present invention can be implemented by software or hardware. For example, the units and modules can be located in a processor.

[0053] Embodiment 1:

[0054] This embodiment provides a contact number correction method for a CBSS system, such as Figure 1 As shown, the method includes:

[0055] Step S101: obtaining a first mobile phone number in an HTTP (Hyper Text Transfer Protocol) message corresponding to a broadband account.

[0056] It should be noted that in the current communication service environment, the CBSS system plays a vital role. It is responsible for managing key data such as customers' basic information, service packages, and contact numbers. However, over time, customers' information, especially contact numbers, often changes. This change may be due to the customer's personal choice, such as changing the mobile phone number, or due to the operator's number resource adjustment. At the front-end service window, when the customer comes to handle the business, several years may have passed. During these long years, the customer's contact number may have undergone many changes. However, since the front-end service personnel record the static contact number when the customer first handles the business, and lack the subsequent real-time update mechanism, it is often difficult to grasp the customer's latest contact information. This information asymmetry leads to the operator's failure to contact the customer in a timely and accurate manner when it needs to actively push marketing strategies, package service notifications, or convey important information to the customer because the contact number has expired or changed. This not only affects the customer's service experience, but also hinders the effective communication between the operator and the customer. To solve this problem, we propose a contact number correction method for the CBSS system, which can quickly and accurately mine the customer's latest contact number and backfill it into the CBSS system.

[0057] It should be noted that the contact number correction method of the CBSS system provided by the present invention is applied to a big data platform, and the contact number is automatically corrected through an AI (Artificial Intelligence) algorithm in the big data platform.

[0058] Optionally, obtaining the first mobile phone number in a Hypertext Transfer Protocol (HTTP) message corresponding to the broadband account specifically includes:

[0059] Searching for the corresponding Internet Protocol (IP) according to the broadband account;

[0060] Get the HTTP message corresponding to the Internet IP;

[0061] The mobile phone number is parsed from the acquired HTTP message and used as the first mobile phone number.

[0062] In this embodiment, Radius (remote user dial-up authentication system) stores information about user identity authentication, authorization, and billing. When a user uses a broadband account to dial up to the Internet, the Radius server performs authentication, verifies the user's identity, and records relevant information. After the authentication is passed, Radius will assign an IP address to the user. At the same time, Radius will record the broadband account and the assigned IP address in the database. Therefore, the Internet IP corresponding to the broadband account can be found through the Radius server.

[0063] It should be noted that there are usually multiple users in a user's family who use the same broadband account to access the Internet. For example, in a family of four, when each user accesses the Internet, the HTTP message will carry their respective mobile phone numbers. Therefore, there will be multiple mobile phone numbers parsed from the HTTP message corresponding to the same broadband account, and these numbers usually belong to members of the same family.

[0064] Optionally, obtaining the HTTP message corresponding to the Internet access IP specifically includes:

[0065] The deep packet inspection (DPI) system is used to capture the HTTP messages corresponding to the Internet access IP addresses in the network.

[0066] In this embodiment, the HTTP messages transmitted through the network can be captured in real time through DPI (deep packet inspection) technology. The DPI system can analyze each message passing through and extract the source IP address, destination address, port number and other protocol fields. In the captured HTTP message, the message header information is parsed to obtain the sender's IP address, and then combined with the records of the Radius database, the corresponding broadband account can be found by the source IP in the HTTP message.

[0067] Specifically, a DPI system can be deployed at key locations in the network and configured as needed to capture HTTP messages from specific IP addresses.

[0068] It should be noted that, in addition to the DPI system, network packet capture tools (such as Wireshark) can also be used to capture HTTP messages in the network.

[0069] Step S102: Obtain a second mobile phone number corresponding to the broadband account in the integrated package.

[0070] Specifically, the converged package corresponding to the broadband account is obtained, and the mobile phone number associated with the broadband account in the converged package is used as the second mobile phone number.

[0071] In this embodiment, the user's integrated package includes two product services: a mobile phone number and broadband. The corresponding mobile phone number can be found through the broadband account. This mobile phone number is usually one or more.

[0072] Step S103: Take the union of the first mobile phone number and the second mobile phone number to obtain a target mobile phone number set.

[0073] In this embodiment, the mobile phone numbers extracted from the existing network HTTP message and the mobile phone numbers recorded in the integrated package may belong to the same family, but the possibility of being relatives or neighbors is not ruled out. Therefore, the two are taken as the union to obtain the target mobile phone number set.

[0074] Step S104: Determine the target mobile phone numbers belonging to the same space according to the base station cell codes of the target mobile phone numbers in the target mobile phone number set.

[0075] It should be noted that in the integrated package, theoretically, they are from the same family (the scenario of not being a family is not included in the assessment scope, as this scenario is niche), and the base station cell codes to which the mobile phone users are attached are consistent. Therefore, it is possible to determine whether the base station cell codes of each target mobile phone number are consistent. If they are consistent, it is determined that the target mobile phone numbers belong to the same space.

[0076] Optionally, determining the target mobile phone numbers belonging to the same space according to the base station cell codes of the target mobile phone numbers in the target mobile phone number set specifically includes:

[0077] Obtaining the base station cell code of each target mobile phone number in the target mobile phone number set;

[0078] The base station cell code of each target mobile phone number is matched with the cell code of the broadband cell electronic fence, and according to the matching result, the target mobile phone numbers that belong to the same cell are determined as target mobile phone numbers that belong to the same space.

[0079] In this embodiment, in order to further verify the user's belonging scope and authenticity, and to accurately obtain the target mobile phone numbers belonging to the same space, the base station cell code of each target mobile phone number can be matched with the cell code of the broadband cell electronic fence, and the target mobile phone number whose base station cell code is consistent with the cell code of the broadband cell electronic fence is determined as the target mobile phone number belonging to the same space, which indicates their spatial proximity.

[0080] Step S105: mining frequently appearing mobile phone numbers from the target mobile phone numbers belonging to the same space according to the call records and / or Internet access logs of each target mobile phone number in the target mobile phone numbers belonging to the same space.

[0081] In this embodiment, the Apriori algorithm or the FP-Growth algorithm can be used to find frequently appearing mobile phone numbers through call records and / or Internet logs. These frequently appearing mobile phone numbers are usually regarded as permanent users of the corresponding families, and are usually regarded as the real mobile phone numbers of users who are easiest to contact due to their high activity in call or Internet logs.

[0082] Optionally, mining frequently appearing mobile phone numbers from the target mobile phone numbers belonging to the same space according to the call records and / or Internet logs of each target mobile phone number in the target mobile phone numbers belonging to the same space specifically includes:

[0083] Obtain the Internet access log of the target mobile phone number belonging to the same space by intercepting the mobile phone number in the preset APP (Application);

[0084] Obtaining a call record of each target mobile phone number in the target mobile phone numbers belonging to the same space;

[0085] According to the Internet logs and call records, the target mobile phone numbers belonging to the same space with the most APP login times and the target mobile phone numbers with the most intersections with other target mobile phone numbers are taken as the frequently appearing mobile phone numbers.

[0086] In this embodiment, the preset APP can be an APP related to the operator or an application such as social media, communication tools, etc. that the user often uses in daily life. These applications usually require users to register and provide a mobile phone number as part of identity verification. After obtaining the Internet access log and call bill corresponding to the target mobile phone number, data mining techniques such as the Apriori algorithm or the FP-Growth algorithm can be used to analyze and identify frequently appearing mobile phone numbers. For example, assuming that there are three target mobile phone numbers belonging to the same space, namely A, B, and C, in the Internet access log, if A logs in 10 times, B and C log in 2 times, and according to the call bill, A has the most calls with B and C, that is, A has the most intersections with other target mobile phone numbers, therefore, A is a frequently appearing mobile phone number.

[0087] It should be noted that in actual applications, frequently appearing mobile phone numbers can be determined based solely on the number of APP logins or the number of intersections with other target mobile phone numbers, or a combination of these two situations can be considered.

[0088] Step S106: updating the frequently appearing mobile phone number into the CBSS system as the contact number corresponding to the broadband account.

[0089] In this embodiment, after frequently appearing mobile phone numbers are obtained, they can be automatically backfilled into the CBSS system.

[0090] Optionally, after updating the frequently appearing mobile phone number into the CBSS system as a contact number corresponding to the broadband account, the method further comprises:

[0091] Push marketing strategies or package service information to the contact number corresponding to the broadband account in the CBSS system.

[0092] In this embodiment, by pushing customized marketing strategies or package service information to these contact numbers, it is possible to achieve improvement in precision marketing and customer service.

[0093] It should be noted that the contact number correction method of the CBSS system provided by the present invention utilizes data in the network, applies an AI algorithm on a big data platform to correct the contact number, and fills the corrected number back into the CBSS system, thereby quickly solving the problem of incorrect contact numbers in the CBSS system and ensuring that the company's proactive marketing services can accurately contact target customers, thereby providing effective marketing services.

[0094] In a specific embodiment, the contact number correction method of the CBSS system may include the following steps:

[0095] 1) Find the corresponding Internet access IP according to the Internet broadband account, and then obtain the first mobile phone number (or numbers) by intercepting the IP message according to the Internet access IP;

[0096] 2) Find the second mobile phone number (or numbers) corresponding to the broadband in the CBSS system integration package;

[0097] 3) Take the union of the mobile phone numbers obtained in 1) and 2) above;

[0098] 4) The base station corresponding to each mobile phone number in the number collection is associated with the electronic fence system covered by broadband, and users belonging to the same community are considered to be a family.

[0099] 5) Obtain the Internet logs of the user's family by intercepting the mobile phone numbers in the APP, calculate the correlation relationship based on the Internet logs and call records of each number in the family user number, and mine the frequently appearing mobile phone numbers through the number of APP logins and the number of calls between any number and other numbers. The mobile phone number with the most APP logins and the most intersections with other numbers is taken as the final mobile phone number and backfilled into the CBSS system as the contact number corresponding to the broadband account.

[0100] In another specific embodiment, in order to solve the problem of incorrect mobile phone numbers in the CBSS system of commercial enterprises and public customers, the contact number is corrected by an AI algorithm and filled back into the CBSS system. This can ensure that accurate contact numbers are provided when active marketing strategy push and package services are carried out. The contact number correction method of the CBSS system may include the following steps:

[0101] Step 1: Sort out the model of the overall backfilled user contact numbers.

[0102] Based on the business model of the CBSS system, the operator uses AI technology to build a large model and sort out the corresponding flow chart. Then, according to the steps or logic in the flow chart, the basis for contact number recognition is determined. Figure 2 A flow chart of contact number (i.e., user's real mobile phone number) identification and judgment is shown.

[0103] Step 2: We will explain in detail how to implement each step of the overall process one by one. According to the following steps ① to ④, we will compare Figure 2 The flowchart of the process is used to identify the position of each step in the flowchart. Then, segment recognition is performed at these positions to extract the field values ​​in the message.

[0104] ① The association system between the broadband account and the Internet IP and the port number of the Internet IP is obtained in the Radius traceability system, and the association relationship of each HTTP message can be obtained.

[0105] ② Capture HTTP messages through DPI mode and parse the mobile phone number in the HTTP message.

[0106] It should be noted that there are usually multiple users in a user's family who use the same broadband account to access the Internet. For example, in a family of four, when each user accesses the Internet, the HTTP message will carry their respective mobile phone numbers. Therefore, there will be multiple mobile phone numbers parsed from the HTTP message corresponding to the same broadband account, and these numbers usually belong to members of the same family.

[0107] ③ In the user's integrated package, the integrated package includes two product services: mobile phone number and broadband. Among them, the mobile phone number in the integrated package can find the relationship between users by sending the user's mobile phone call records to the big data platform and performing AI algorithm.

[0108] ④ In the integrated package, theoretically, they are from the same family (the scenario of not being from the same family is not included in the assessment scope, as this scenario is niche), and the base station cell code to which the mobile phone user is attached is consistent and belongs to the real family user number.

[0109] ⑤The information of the base station's attached cell is associated with the electronic fence system covered by the operator's broadband.

[0110] Specifically, the base station cell code corresponding to each mobile phone number is matched with the cell code of the broadband cell electronic fence. If the two belong to the same cell, the users of these mobile phone numbers are confirmed to belong to the same family. The flowchart of matching the base station cell code with the cell code of the broadband cell electronic fence is as follows: Figure 3 shown.

[0111] ⑥ Through ④ to ⑤, the user's belonging range can be confirmed, so as to determine the user's association relationship, and then the home HTTP message and the mobile phone Internet HTTP message, and the same APP heartbeat message are used to calculate the association relationship of the AI ​​message to find friends.

[0112] Step 3: Processing through the Apriori algorithm or FP-Growth algorithm in the big data platform. The algorithm mainly uses the association relationship of finding friends, which is a public calculation model.

[0113] It should be noted that the Apriori algorithm or the FP-Growth algorithm is used to find mobile phone numbers that appear frequently in the data.

[0114] The contact number correction method of the CBSS system provided in the embodiment of the present invention first obtains the first mobile phone number in the Hypertext Transfer Protocol HTTP message corresponding to the broadband account; obtains the second mobile phone number corresponding to the broadband account in the fusion package; then takes the union of the first mobile phone number and the second mobile phone number to obtain the target mobile phone number set; and determines the target mobile phone numbers belonging to the same space according to the base station cell code of each target mobile phone number in the target mobile phone number set; then, according to the call bill and / or Internet log of each target mobile phone number in the target mobile phone numbers belonging to the same space, the frequently appearing mobile phone numbers are mined from the target mobile phone numbers belonging to the same space; finally, the frequently appearing mobile phone numbers are updated to the CBSS system as the contact number corresponding to the broadband account. The present application can quickly and accurately fill the contact number back into the CBSS system, thereby ensuring that accurate contact numbers are provided when active marketing strategy push and package services are carried out, and solves the problem that the contact number correction method of the existing CBSS system mainly relies on the user's secondary handling and manual return visit to update the contact number, and there is a problem that the number resources cannot be updated accurately and efficiently.

[0115] Embodiment 2:

[0116] like Figure 4 As shown, this embodiment provides a contact number correction device of a CBSS system, which is used to execute the contact number correction method of the CBSS system, including:

[0117] A first number acquisition module 11 is used to acquire a first mobile phone number in a Hypertext Transfer Protocol HTTP message corresponding to a broadband account;

[0118] A second number acquisition module 12, connected to the first number acquisition module 11, for acquiring a second mobile phone number corresponding to the broadband account in the converged package;

[0119] A number union module 13, connected to the second number acquisition module 12, is used to union the first mobile phone number and the second mobile phone number to obtain a target mobile phone number set;

[0120] A target number determination module 14, connected to the number union module 13, is used to determine the target mobile phone numbers belonging to the same space according to the base station cell codes of the target mobile phone numbers in the target mobile phone number set;

[0121] A frequent item mining module 15, connected to the target number determination module 14, is used to mine frequently appearing mobile phone numbers from the target mobile phone numbers belonging to the same space according to the call records and / or Internet logs of each target mobile phone number in the target mobile phone numbers belonging to the same space;

[0122] The contact number correction module 16 is connected to the frequent item mining module 15 and is used to update the frequently appearing mobile phone numbers into the CBSS system as the contact numbers corresponding to the broadband account.

[0123] Optionally, the first number obtaining module 11 includes:

[0124] An Internet access IP search unit, used to search for a corresponding Internet access protocol IP according to the broadband account;

[0125] HTTP message acquisition unit, used to obtain HTTP message corresponding to Internet access IP;

[0126] The mobile phone number parsing unit is used to parse the mobile phone number from the acquired HTTP message and use it as the first mobile phone number.

[0127] Optionally, the HTTP message acquiring unit is specifically used for:

[0128] The deep packet inspection (DPI) system is used to capture the HTTP messages corresponding to the Internet access IP addresses in the network.

[0129] Optionally, the second number obtaining module 12 is specifically used for:

[0130] Obtain a converged package corresponding to the broadband account, and use the mobile phone number associated with the broadband account in the converged package as the second mobile phone number.

[0131] Optionally, the target number determination module 14 includes:

[0132] A cell code acquisition unit, used to acquire the base station cell code of each target mobile phone number in the target mobile phone number set;

[0133] The cell code matching unit is used to match the base station cell code of each target mobile phone number with the cell code of the broadband cell electronic fence, and determine the target mobile phone numbers belonging to the same cell as the target mobile phone numbers belonging to the same space according to the matching results.

[0134] Optionally, the frequent item mining module 15 includes:

[0135] An online log acquisition unit, used to acquire the online log of the target mobile phone number belonging to the same space by intercepting the mobile phone number in the preset application APP;

[0136] A call record acquisition unit, used to acquire the call record of each target mobile phone number in the target mobile phone numbers belonging to the same space;

[0137] The frequent item mining unit is used to select the target mobile phone numbers belonging to the same space with the most APP login times and the target mobile phone numbers with the most intersections with other target mobile phone numbers as the frequently appearing mobile phone numbers according to the Internet logs and call records.

[0138] Optionally, the device further comprises:

[0139] The marketing push module is used to push marketing strategies or package service information to the contact number corresponding to the broadband account in the CBSS system.

[0140] Embodiment 3:

[0141] refer to Figure 5 This embodiment provides a contact number correction device for a CBSS system, including a memory 21 and a processor 22. The memory 21 stores a computer program, and the processor 22 is configured to run the computer program to execute the contact number correction method for the CBSS system in Example 1.

[0142] The memory 21 is connected to the processor 22. The memory 21 may be a flash memory, a read-only memory or other memory. The processor 22 may be a central processing unit or a single-chip microcomputer.

[0143] Embodiment 4:

[0144] This embodiment provides a computer-readable storage medium, on which a computer program is stored. When the computer program is executed by a processor, the contact number correction method of the CBSS system in the above-mentioned embodiment 1 is implemented.

[0145] The computer-readable storage medium includes volatile or non-volatile, removable or non-removable media implemented in any method or technology for storing information (such as computer-readable instructions, data structures, computer program modules or other data). Computer-readable storage media include, but are not limited to, RAM (Random Access Memory), ROM (Read-Only Memory), EEPROM (Electrically Erasable Programmable read only memory), flash memory or other memory technology, CD-ROM (Compact Disc Read-Only Memory), digital versatile disk (DVD) or other optical disk storage, magnetic cassettes, magnetic tapes, magnetic disk storage or other magnetic storage devices, or any other medium that can be used to store the desired information and can be accessed by a computer.

[0146] In summary, the contact number correction method, device and medium of the CBSS system provided by the embodiment of the present invention first obtains the first mobile phone number in the hypertext transfer protocol HTTP message corresponding to the broadband account; obtains the second mobile phone number corresponding to the broadband account in the fusion package; then takes the union of the first mobile phone number and the second mobile phone number to obtain the target mobile phone number set; and determines the target mobile phone numbers belonging to the same space according to the base station cell code of each target mobile phone number in the target mobile phone number set; then, according to the call bill and / or Internet log of each target mobile phone number in the target mobile phone numbers belonging to the same space, the frequently appearing mobile phone numbers are mined from the target mobile phone numbers belonging to the same space; finally, the frequently appearing mobile phone numbers are updated to the CBSS system as the contact number corresponding to the broadband account. The present application can quickly and accurately fill the contact number back into the CBSS system, thereby ensuring that accurate contact numbers are provided when active marketing strategy push and package services are carried out, and solves the problem that the contact number correction method of the existing CBSS system mainly relies on the user's secondary handling and manual return visit to update the contact number, and there is an inability to accurately and efficiently update the number resources.

[0147] It is to be understood that the above embodiments are merely exemplary embodiments used to illustrate the principles of the present invention, but the present invention is not limited thereto. For those of ordinary skill in the art, various modifications and improvements can be made without departing from the spirit and essence of the present invention, and these modifications and improvements are also considered to be within the scope of protection of the present invention.

Claims

1. A method for correcting a contact number of a customer service support system (CBSS), characterized in that: The method comprises: Obtain the first mobile phone number in the Hypertext Transfer Protocol HTTP message corresponding to the broadband account; Obtain the second mobile phone number corresponding to the broadband account in the converged package; Taking the union of the first mobile phone number and the second mobile phone number to obtain a target mobile phone number set; Determine the target mobile phone numbers belonging to the same space according to the base station cell codes of the target mobile phone numbers in the target mobile phone number set; According to the call records and / or Internet logs of each target mobile phone number in the target mobile phone numbers belonging to the same space, frequently appearing mobile phone numbers are mined from the target mobile phone numbers belonging to the same space; The frequently appearing mobile phone number is updated into the CBSS system as the contact number corresponding to the broadband account.

2. The method according to claim 1, characterized in that: The obtaining of the first mobile phone number in the Hypertext Transfer Protocol (HTTP) message corresponding to the broadband account specifically includes: Searching for the corresponding Internet Protocol IP address according to the broadband account; Get the HTTP message corresponding to the Internet IP; The mobile phone number is parsed from the acquired HTTP message and used as the first mobile phone number.

3. The method according to claim 2, characterized in that The obtaining of the HTTP message corresponding to the Internet access IP specifically includes: The deep packet inspection (DPI) system is used to capture the HTTP messages corresponding to the Internet access IP addresses in the network.

4. The method according to claim 1, characterized in that: The obtaining of the second mobile phone number corresponding to the broadband account in the integrated package specifically includes: Obtain a converged package corresponding to the broadband account, and use the mobile phone number associated with the broadband account in the converged package as the second mobile phone number.

5. The method according to claim 1, characterized in that The step of determining the target mobile phone numbers belonging to the same space according to the base station cell codes of the target mobile phone numbers in the target mobile phone number set specifically includes: Obtaining the base station cell code of each target mobile phone number in the target mobile phone number set; The base station cell code of each target mobile phone number is matched with the cell code of the broadband cell electronic fence, and according to the matching result, the target mobile phone numbers that belong to the same cell are determined as target mobile phone numbers that belong to the same space.

6. The method according to claim 1, characterized in that The step of mining frequently appearing mobile phone numbers from the target mobile phone numbers belonging to the same space according to the call records and / or Internet browsing logs of each target mobile phone number in the target mobile phone numbers belonging to the same space specifically includes: Obtain the Internet access log of the target mobile phone number belonging to the same space by intercepting the mobile phone number in the preset application APP; Obtaining a call record of each target mobile phone number in the target mobile phone numbers belonging to the same space; According to the Internet logs and call records, the target mobile phone numbers belonging to the same space with the most APP login times and the target mobile phone numbers with the most intersections with other target mobile phone numbers are taken as the frequently appearing mobile phone numbers.

7. The method according to claim 1, characterized in that After the frequently appearing mobile phone number is updated into the CBSS system as a contact number corresponding to the broadband account, the method further includes: Push marketing strategies or package service information to the contact number corresponding to the broadband account in the CBSS system.

8. A contact number correction device for a customer service support system (CBSS), characterized in that: The device comprises: A first number acquisition module, used to acquire a first mobile phone number in a Hypertext Transfer Protocol HTTP message corresponding to a broadband account; A second number acquisition module, connected to the first number acquisition module, for acquiring a second mobile phone number corresponding to the broadband account in the converged package; A number union module, connected to the second number acquisition module, for obtaining a target mobile phone number set by taking the union of the first mobile phone number and the second mobile phone number; A target number determination module, connected to the number union module, is used to determine the target mobile phone numbers belonging to the same space according to the base station cell codes of the target mobile phone numbers in the target mobile phone number set; A frequent item mining module, connected to the target number determination module, is used to mine frequently appearing mobile phone numbers from the target mobile phone numbers belonging to the same space according to the call records and / or Internet logs of each target mobile phone number in the target mobile phone numbers belonging to the same space; The contact number correction module is connected to the frequent item mining module and is used to update the frequently appearing mobile phone numbers into the CBSS system as the contact numbers corresponding to the broadband account.

9. A contact number correction device for a customer service support system (CBSS), characterized in that: The method comprises a memory and a processor, wherein the memory stores a computer program, and the processor is configured to run the computer program to implement the contact number correction method of the CBSS system according to any one of claims 1 to 7.

10. A computer-readable storage medium, characterized in that: The computer-readable storage medium stores a computer program, and when the computer program is executed by a processor, the contact number correction method of the customer business support system (CBSS) system according to any one of claims 1 to 7 is implemented.

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