Online technology consultation service method

Abstract

The invention discloses an online technology consultation service method. The method specifically comprises the following steps: S1, inviting a plurality of technology suppliers to enter a consultation platform; s2, a customer accesses a consultation platform, and the consultation platform performs technology supplier display according to customer demands; s3, establishing a consultation platform as a communication channel between the client of the transit point and the technology supplier, and enabling the client to carry out technology consultation to the technology supplier through the communication channel; s4, after the customer completes the technology consultation, evaluating the technology supplier; s5, the consultation platform evaluates the quality of the technology supplier according to the evaluation information; the invention relates to the technical field of online services. According to the online technology consultation service method, more comprehensive online technology consultation services are provided for clients in a consultation platform by combining multiple technology suppliers, and quality evaluation is carried out on the technology suppliers, so that high-quality online consultation services are provided for the clients, the stickiness of the clients is effectively improved, and effective support is provided for healthy development of the consultation platform.

Description

Technical Field

[0001] The present invention relates to the field of online service technology, and in particular to an online technical consulting service method. Background Art

[0002] With the rapid development of network technology, traditional technical communication methods are undergoing a comprehensive transformation towards Internet communication. Network information is increasingly showing huge market value and development potential, and is widely used in all walks of life. Information platforms are diversified and content is massive. Whether it can support technical industry personnel to serve the public industry normally is a reflection of the adaptability, technical level and competitiveness of a set of technical service systems.

[0003] Conventional online technical consulting platforms simply rely on their own technical conditions to provide technical consulting services to customers. However, they have the defect of incomplete technical types and cannot effectively meet the needs of some customers. In addition, customers lack options when seeking technical consultation, and customer retention is low, which seriously restricts the healthy development of technical consulting platforms. For this reason, an online technical consulting service method is proposed to provide customers with comprehensive and selectable technical services, provide customers with high-quality online technical consulting services, improve customer stickiness, and provide reliable support for the healthy and vigorous development of online technical consulting platforms. Summary of the invention

[0004] In view of the deficiencies in the prior art, the present invention provides an online technical consulting service method, which solves the problem that conventional online technical consulting platforms simply rely on their own technical conditions to provide technical consulting services to customers, have the defects of incomplete technology types, cannot effectively meet the needs of some customers, and lack options when customers seek technical advice, resulting in low customer retention, which seriously restricts the healthy development of the technical consulting platform.

[0005] To achieve the above objectives, the present invention is implemented through the following technical solutions: an online technical consulting service method, specifically comprising the following steps:

[0006] S1. Invite a number of technology suppliers to join the consulting platform;

[0007] S2. The customer accesses the consulting platform, which displays technology suppliers based on customer needs;

[0008] S3. Establish a communication channel between customers and technology suppliers with the consulting platform as the transit point, and customers provide technical consultation to technology suppliers through the communication channel;

[0009] S4. After the customer completes the technical consultation, the customer will evaluate the technology supplier;

[0010] S5. The consulting platform conducts quality assessment of technology suppliers based on the evaluation information.

[0011] The present invention is further configured as follows: the method for building the consulting platform in S1 includes:

[0012] Invite a number of technology suppliers to classify and summarize the technologies provided by the technology suppliers;

[0013] Generate keywords for corresponding categories based on classified and summarized data;

[0014] Visualize the technology provided by technology suppliers on the consulting platform.

[0015] The present invention is further configured as follows: the method of visually displaying the technology provided by the technology supplier in the consulting platform includes:

[0016] The technology supplier encrypts the technical information provided and fills in the relevant technical profile of the encryption technology, and then visually displays the technical profile on the consulting platform.

[0017] The present invention is further configured as follows: the manner in which the consulting platform in S2 displays the technology supplier according to customer needs includes:

[0018] The customer inputs the information related to the technology to be consulted into the consultation platform as search information;

[0019] The consulting platform uses natural language processing technology to identify keywords related to the search information, and retrieves several technical introductions that match the keyword classification and displays them to customers.

[0020] The present invention is further configured as follows: in the process of the customer providing technical consultation to the technology supplier through the communication channel in S3:

[0021] When a customer needs to download encrypted information, the consulting platform shows the customer the preconditions for obtaining encrypted information set by the technology supplier, and verifies whether the preconditions have been met;

[0022] After the customer completes the preconditions, the technology supplier uploads the encryption technology decryption key to the consulting platform. The consulting platform decrypts the encryption technology according to the decryption key, and then encrypts the decrypted technology information again to obtain the platform encryption technology data. The consulting platform distributes the platform encryption technology data to the customer, and at the same time distributes the decryption key of the corresponding platform encryption technology data.

[0023] The present invention is further configured such that when the customer in S3 provides technical consultation to the technology supplier through the communication channel, the consultation platform detects sensitive words in the communication information between the customer and the technology supplier, and when sensitive words appear, a pop-up warning is issued to the customer and the technology supplier.

[0024] The present invention is further configured as follows: the evaluation method for the technology supplier in S4 includes:

[0025] The consulting platform pre-prepare several feedback items related to technical consultation. After the customer completes the technical consultation, the consulting platform will pop up several feedback items to the customer;

[0026] Customers select a set number of feedback items based on their satisfaction with technical consultation;

[0027] The consulting platform records the feedback terms selected by the customer as the customer's evaluation feedback terms about the technology supplier during this technical consultation.

[0028] The present invention is further configured as follows: the consulting platform in S5 performs a quality assessment of the technology supplier according to the evaluation information, including:

[0029] The consulting platform proposes scores for different feedback terms and divides the scores into gradient levels;

[0030] Obtain the customer's evaluation feedback after completing a technical consultation, and determine the total score of the technical brief of the corresponding technical consultation and the corresponding gradient level;

[0031] According to the results of all gradient level determinations of the technical introduction, level weight scoring is performed, and a satisfaction gradient scoring level is established to obtain the satisfaction level corresponding to the technical introduction;

[0032] The quality of technology suppliers is scored based on the satisfaction levels of all technology briefs provided by the same technology supplier.

[0033] The present invention is further configured as follows: the method of scoring the quality of the technology supplier according to the satisfaction level corresponding to all technology briefs provided by the same technology supplier includes:

[0034] Establish a quality gradient scoring level, perform level weight scoring based on the satisfaction levels corresponding to all technical profiles provided by the same technology supplier, and obtain the quality level of the technology supplier.

[0035] The present invention is further configured as follows: the consulting platform is also used to display a technical introduction to the customer when the customer has not input any search information, wherein priority is given to displaying a technical introduction with a high satisfaction level provided by a technology supplier with a high quality level.

[0036] The present invention provides an online technical consulting service method, which has the following beneficial effects:

[0037] The present invention provides online technical consulting services to customers in the consulting platform by uniting multiple technology suppliers, which can provide more comprehensive technology while having good scalability. The consulting platform acts as a third-party supervisor between customers and technology suppliers, providing security for customers. At the same time, the consulting platform conducts quality assessment of technology suppliers based on customer feedback, thereby providing reliable guarantees for providing customers with high-quality online consulting services, ensuring user satisfaction, effectively improving customer stickiness, and providing effective support for the healthy development of the consulting platform. BRIEF DESCRIPTION OF THE DRAWINGS

[0038] Figure 1 It is a schematic diagram of the process of the present invention;

[0039] Figure 2 This is a schematic diagram of the distribution of technology suppliers, consulting platforms and customers in the present invention. DETAILED DESCRIPTION

[0040] The technical solutions in the embodiments of the present invention will be described clearly and completely below in conjunction with the accompanying drawings in the embodiments of the present invention.

[0041] See also Figure 1-2 , the embodiment of the present invention provides the following technical solutions:

[0042] Embodiment 1: An online technical consulting service method, comprising the following steps:

[0043] S1. Invite a number of technology suppliers to join the consulting platform, classify and summarize the technologies provided by the technology suppliers, generate keywords for the corresponding categories based on the classified and summarized data, and visualize the technologies provided by the technology suppliers in the consulting platform. The specific visualization methods include:

[0044] The technology supplier encrypts the technical information provided and fills in the relevant technical profile of the encryption technology, and then visually displays the technical profile on the consulting platform.

[0045] The encryption of technical data can effectively prevent the direct leakage of technical data.

[0046] S2. The customer accesses the consulting platform and inputs information related to the technology to be consulted into the consulting platform as search information. The consulting platform uses natural language processing technology to identify keywords related to the search information, and retrieves several technical introductions that meet the keyword classification and displays them to the customer.

[0047] S3. The customer selects a technology profile that meets his or her needs from a number of technology profiles. The consulting platform obtains the technology supplier corresponding to the technology profile and establishes a communication channel between the customer and the technology supplier with the consulting platform as the transit point. The customer provides technical consultation to the technology supplier through the communication channel.

[0048] Further explanation: In order to ensure the safe online downloading of technical information, when the customer needs to download encrypted information, the consulting platform will show the customer the preconditions for obtaining encrypted information set by the technology supplier, and the consulting platform will verify whether the preconditions have been completed. After the customer completes the preconditions, the technology supplier will upload the encryption technology decryption key to the consulting platform. The consulting platform will decrypt the encryption technology according to the decryption key, and then encrypt the decrypted technology information again to obtain the platform encryption technology data. The consulting platform will distribute the platform encryption technology data to the customer, and at the same time distribute the decryption key for the corresponding platform encryption technology data. At this time, the customer can use the decryption key to decrypt the platform encryption technology data to obtain the corresponding technical data.

[0049] As a detailed description, the precondition is preferably a set amount. After the customer pays the set amount to the consulting platform, the precondition is deemed to have been completed. After the customer completes the online technical consultation, the consulting platform will forward the corresponding amount to the corresponding technology supplier.

[0050] It is further explained that in order to ensure healthy and safe communication between customers and technology suppliers, when customers provide technical consultation to technology suppliers through communication channels, the consulting platform will detect sensitive words in the communication information between customers and technology suppliers, and send pop-up warnings to customers and technology suppliers when sensitive words appear.

[0051] In this embodiment, multiple technology suppliers are united to provide customers with more comprehensive technical consulting services, and the services are classified and summarized to facilitate customers to conduct online technical consultation.

[0052] Embodiment 2: This embodiment is an improvement of the previous embodiment, an online technical consulting service method, further comprising:

[0053] S4. After the customer completes the technical consultation, the customer will evaluate the technology supplier:

[0054] The consulting platform pre-prepare several feedback items related to technical consultation. After the customer completes the technical consultation, the consulting platform will pop up several feedback items to the customer;

[0055] Customers select a set number of feedback items based on their satisfaction with technical consultation;

[0056] The consulting platform records the feedback terms selected by the customer as the customer's evaluation feedback terms about the technology supplier during this technical consultation.

[0057] S5. The consulting platform conducts quality assessment of technology suppliers based on the evaluation information, including:

[0058] The consulting platform proposes scores for different feedback terms and divides the scores into gradient levels;

[0059] Obtain the customer's evaluation feedback after completing a technical consultation, and determine the total score of the technical brief of the corresponding technical consultation and the corresponding gradient level;

[0060] According to the results of all gradient level determinations of the technical introduction, level weight scoring is performed, and a satisfaction gradient scoring level is established to obtain the satisfaction level corresponding to the technical introduction;

[0061] Establish a quality gradient scoring level, perform level weight scoring based on the satisfaction levels corresponding to all technical profiles provided by the same technology supplier, and obtain the quality level of the technology supplier.

[0062] As a preferred option, when the customer has not entered any search information, the consulting platform will display a technical profile to the customer, among which priority will be given to technical profiles with high satisfaction levels provided by technology suppliers with high quality levels.

[0063] The advantage of Example 2 over Example 1 is that quality assessment is performed on technology suppliers based on customer feedback, and the sequence in which technology suppliers and technology profiles are displayed to customers is determined based on the quality assessment results, providing reliable guarantees for technology suppliers to provide customers with high-quality online technical consulting services.

[0064] It should be noted that, in this article, relational terms such as first and second, etc. are only used to distinguish one entity or operation from another entity or operation, and do not necessarily require or imply any such actual relationship or order between these entities or operations. Moreover, the terms "include", "comprise" or any other variants thereof are intended to cover non-exclusive inclusion, so that a process, method, article or device including a series of elements includes not only those elements, but also other elements not explicitly listed, or also includes elements inherent to such process, method, article or device.

[0065] Although embodiments of the present invention have been shown and described, it will be appreciated by those skilled in the art that various changes, modifications, substitutions and variations may be made to the embodiments without departing from the principles and spirit of the present invention, and that the scope of the present invention is defined by the appended claims and their equivalents.

Claims

1. An online technical consulting service method, characterized in that: The specific steps include: S1. Invite a number of technology suppliers to join the consulting platform; S2. The customer accesses the consulting platform, which displays technology suppliers based on customer needs; S3. Establish a communication channel between customers and technology suppliers with the consulting platform as the transit point, and customers provide technical consultation to technology suppliers through the communication channel; S4. After the customer completes the technical consultation, the customer will evaluate the technology supplier; S5. The consulting platform conducts quality assessment of technology suppliers based on the evaluation information.

2. The online technical consulting service method according to claim 1, characterized in that: The methods for constructing the consulting platform in S1 include: Invite a number of technology suppliers to classify and summarize the technologies provided by the technology suppliers; Generate keywords for the corresponding categories based on the classified induction data; Visualize the technology provided by technology suppliers on the consulting platform.

3. The online technical consulting service method according to claim 2, characterized in that: The method of visually displaying the technology provided by the technology supplier on the consulting platform includes: The technology supplier encrypts the technical information provided and fills in the relevant technical profile of the encryption technology, and then visually displays the technical profile on the consulting platform.

4. The online technical consulting service method according to claim 3, characterized in that: The consulting platform in S2 displays technology suppliers according to customer needs in the following ways: The customer inputs the information related to the technology to be consulted into the consultation platform as search information; The consulting platform uses natural language processing technology to identify keywords related to the search information, and retrieves several technical introductions that match the keyword classification and displays them to customers.

5. The online technical consulting service method according to claim 4, characterized in that: In S3, during the process of the customer providing technical consultation to the technology supplier through the communication channel: When a customer needs to download encrypted information, the consulting platform shows the customer the preconditions for obtaining encrypted information set by the technology supplier, and verifies whether the preconditions have been met; After the customer completes the preconditions, the technology supplier uploads the encryption technology decryption key to the consulting platform. The consulting platform decrypts the encryption technology according to the decryption key, and then encrypts the decrypted technology information again to obtain the platform encryption technology data. The consulting platform distributes the platform encryption technology data to the customer, and at the same time distributes the decryption key of the corresponding platform encryption technology data.

6. The online technical consulting service method according to claim 5, characterized in that: When the customer in S3 provides technical consultation to the technology supplier through the communication channel, the consulting platform detects sensitive words in the communication information between the customer and the technology supplier, and sends a pop-up warning to the customer and the technology supplier when sensitive words appear.

7. An online technical consulting service method according to claim 6, characterized in that: The evaluation methods for technology suppliers in S4 include: The consulting platform pre-prepare several feedback items related to technical consultation. After the customer completes the technical consultation, the consulting platform will pop up several feedback items to the customer; Customers select a set number of feedback items based on their satisfaction with technical consultation; The consulting platform records the feedback terms selected by the customer as the customer's evaluation feedback terms about the technology supplier during this technical consultation.

8. An online technical consulting service method according to claim 7, characterized in that: The consulting platform in S5 performs the following quality assessment on the technology supplier based on the evaluation information: The consulting platform proposes scores for different feedback terms and divides the scores into gradient levels; Obtain the customer's evaluation feedback after completing a technical consultation, and determine the total score of the technical brief of the corresponding technical consultation and the corresponding gradient level; According to the results of all gradient level determinations of the technical introduction, level weight scoring is performed, and a satisfaction gradient scoring level is established to obtain the satisfaction level corresponding to the technical introduction; The quality of technology suppliers is scored based on the satisfaction levels of all technology briefs provided by the same technology supplier.

9. An online technical consulting service method according to claim 8, characterized in that: The method of scoring the quality of a technology supplier based on the satisfaction level of all technology briefs provided by the same technology supplier includes: Establish a quality gradient scoring level, perform level weight scoring based on the satisfaction levels corresponding to all technical profiles provided by the same technology supplier, and obtain the quality level of the technology supplier.

10. An online technical consulting service method according to claim 9, characterized in that: The consulting platform is also used to display technical profiles to customers when the customer has not entered any search information, wherein priority is given to displaying technical profiles with high satisfaction levels provided by technology suppliers with high quality levels.

Images