Voice processing method and device, computer equipment, storage medium and program product

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AI technical title is built by Patsnap AI team. It summarizes the technical point description of the patent document.
By detecting the unsent first text in the intelligent outgoing call system and sending it to the second server through the communication link, the problem of incomplete voice text of the call under network fluctuations is solved, and the accuracy of downstream tasks is improved.

CN119697320APending Publication Date: 2025-03-25MASHANG CONSUMER FINANCE CO LTD

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Patent Information

Application Number: CN202411719786.2
Authority / Receiving Office: CN · China
Patent Type: Applications(China)
Current Assignee / Owner
Filing Date: 2024-11-27
Publication Date: 2025-03-25

Application Information

Patent Timeline

27 Nov 2024

Application

CN202411719786.2

25 Mar 2025

Publication

CN119697320A

IPC: H04M3/493; G10L15/26

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Application Domain

Automatic exchanges Speech recognition

Technology Topics

Telecommunications link Communication link

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AI Technical Summary

Technical Problem

In the case of network fluctuations or other abnormalities, the voice text obtained by the intelligent outbound call system is not very complete, which affects the accuracy of downstream tasks.

Method used

After the first server receives the call end instruction, it detects whether there is an unsent first text, and if there is, a communication link between the first server and the second server is established, and the first text is sent to the second server to ensure that the complete voice text of the call is received.

Benefits of technology

Ensure that the voice text of the call received by the second server is complete and improve the processing accuracy of downstream tasks.

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Abstract

The invention provides a voice processing method and device, computer equipment, a storage medium and a program product. The voice processing method comprises the following steps: receiving call voice sent by a telephone switching device; under the condition that a call ending instruction sent by the telephone switching device is received, if it is determined that the first text of the call voice is not sent to the telephone switching device, a connection request is sent to a second server, and a communication link between the first server and the second server is established; and sending the first text to the second server through the communication link. According to the method, the integrity of the text received by the second server can be ensured.

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