Automobile process problem management method and device and storage medium

Abstract

The invention provides an automobile process problem management method and device and a storage medium. The method is applied to a server and comprises the following steps: receiving question information input by a question initiator; executing process problem detail interaction corresponding to the process; receiving detail information aiming at the detail items of the final assembly process problem; receiving a problem type, a problem state and a problem emergency degree corresponding to the problem information; creating a process problem and storing the process problem in a process problem table; determining a vehicle type project principal and at least one current problem responsible person according to the problem information; sending the problem information to a client of a current problem responsible person; solution information is received from the current problem responsible person client and stored; determining a next circulation receiver according to the solution information; sending the solution information to a next circulation receiver client according to the circulation instruction; and in response to the closing instruction, closing the process problem. The working efficiency of employees and the problem solving efficiency of enterprises are improved.

Description

Technical Field

[0001] The embodiments of the present invention generally relate to the technical field of automobile production management, and specifically relate to an automobile process problem management method, device and storage medium. Background Art

[0002] As an important task in automobile enterprise vehicle model projects, automobile process problem management occupies a lot of manpower and working hours of business departments. Traditional management tools have problems of low efficiency, timeliness and low sharing, and urgently need the support of digital tools.

[0003] Offline vehicle project phase problem management tools can track problems in vehicle project offline. However, the tools are separated from Internet digital technology, cannot achieve multi-person collaboration, have poor flexibility, and are prone to risks such as data loss.

[0004] The existing online enterprise problem management tools or systems are general and cannot meet the problem management application scenarios of automobile process enterprises in new vehicle model projects. Summary of the invention

[0005] In order to solve the above-mentioned problems in the prior art, in the first aspect, an embodiment of the present invention provides an automobile process problem management method, which is applied to a server. The method comprises: receiving problem information input by the problem initiator from the problem initiator's client, wherein the problem information comprises vehicle model project information and related processes, the vehicle model project information is the vehicle model project corresponding to the process problem, and the related processes comprise one selected from stamping process, welding process, painting process, and assembly process; in the case where the related process is a stamping process, sending a stamping process problem detail option to the problem initiator's client, the stamping process problem detail items comprise stamping part number, stamping process procedure, and stamping process defect; receiving detail information input by the problem initiator for one or more of the stamping process problem detail items from the problem initiator's client; in the related process In the case where the relevant process is a welding process, a welding process problem detail option is sent to the problem initiator client, and the welding process problem detail items include welding assembly part number, welding process procedure, welding process scope and welding process defects; the detail information input by the problem initiator for one or more of the welding process problem detail items is received from the problem initiator client; in the case where the relevant process is a painting process, a painting process problem detail option is sent to the problem initiator client, and the painting process problem detail items include painting area location, painting process procedure and painting process defects; the detail information input by the problem initiator for one or more of the painting process problem detail items is received from the problem initiator client and input detailed information; in the case where the relevant process is the final assembly process, sending the final assembly process problem detail options to the problem initiator client, the final assembly process problem detail items including final assembly part number, final assembly process station, station working hours, final assembly process procedures and final assembly process defects; receiving from the problem initiator client the detailed information input by the problem initiator for one or more of the final assembly process problem detail items; receiving from the problem initiator client the problem type, problem status, and problem urgency corresponding to the problem information, the problem type including one or more selected from cost, quality, progress, production capacity, working hours, safety, environmental protection, personnel, and parts, the problem The problem status includes one selected from serious, general, and minor, and the problem urgency includes one selected from very urgent, urgent, non-urgent, and need to be recorded; according to the problem information, detailed information, problem type, problem status, and problem urgency input by the problem initiator received from the problem initiator client, a process problem is created and stored in a process problem table in the database; according to the problem information and the pre-defined association relationship between the problem information and the processing personnel, a vehicle model project leader and at least one current problem responsible person are determined; in response to receiving a flow instruction from the problem initiator client, the problem information is sent to the current problem responsible person client, and the current flow information is stored in the flow information table;Receive solution information from the current problem responsible person's client, and store the solution information in a solution table associated with the process problem table, wherein the solution information includes one or more of problem cause information, temporary measure information, final measure information, and measure plan time information; determine the next transfer recipient according to the solution information and the predefined association between the solution information and the next problem recipient, wherein the next transfer recipient is one of the problem initiator and the vehicle model project leader; in response to receiving a transfer instruction from the current problem responsible person's client, send the solution information to the next transfer recipient's client, and store the current transfer information in the transfer information table; in the case where the next transfer recipient is the problem initiator, in response to receiving a closing instruction from the problem initiator's client, close the process problem; in the case where the next transfer recipient is the vehicle model project leader, receive final solution information from the vehicle model project leader's client, and in response to receiving a transfer instruction from the vehicle model project leader's client, send the final solution information to the problem initiator's client, and in response to receiving a closing instruction from the problem initiator's client, close the process problem. ;

[0006] In some implementations, the method further includes: receiving next problem responsible person designation information from the current problem responsible person client; and using the problem responsible person designated in the next problem responsible person designation information as the current problem responsible person.

[0007] In some implementations, determining the vehicle model project leader includes: determining the vehicle model project leader based on an association relationship between predefined project information and the vehicle model project leader.

[0008] In some implementations, the current problem responsible persons include at least one current problem process responsible person, or at least one current problem process responsible person and at least one current problem type responsible person.

[0009] In some implementations, determining the current problem responsible person includes: determining a designated number N of the current problem process responsible persons according to the problem urgency and the correlation between the problem status and the number of the problem process responsible persons.

[0010] In some embodiments, determining the current person responsible for the problem includes: determining multiple process responsible persons based on pre-defined process information and the responsibility association relationship between the process responsible persons; sorting the multiple process responsible persons based on the degree of association with the responsibility association relationship; and selecting the process responsible persons in the top N positions in the current sorting as the current problem process responsible persons.

[0011] In some implementations, determining the current problem responsible person includes: determining at least one current problem type responsible person according to a predefined association relationship between the problem type and the type responsible person.

[0012] In a second aspect, an embodiment of the present invention proposes an automobile process problem management device, which is applied to a server, and the device includes: a problem information receiving module, configured to receive problem information input by a problem initiator from a problem initiator client, wherein the problem information includes vehicle model project information and related processes, the vehicle model project information is the vehicle model project corresponding to the process problem, and the related process includes one selected from stamping process, welding process, painting process, and assembly process; a problem detail interaction module, configured to: when the related process is a stamping process, send a stamping process problem detail option to the problem initiator client, and the stamping process problem detail items include stamping part number, stamping process procedure, and stamping process. defects; receiving from the problem initiator client detailed information input by the problem initiator for one or more of the stamping process problem details; in the case where the related process is a welding process, sending a welding process problem details option to the problem initiator client, the welding process problem details item including a welding assembly part number, a welding process step, a welding process range and a welding process defect; receiving from the problem initiator client detailed information input by the problem initiator for one or more of the welding process problem details item; in the case where the related process is a painting process, sending a painting process problem details option to the problem initiator client, the painting process problem details item including a painting area location, a painting process step and coating process defects; receiving from the problem initiator's client detailed information input by the problem initiator for one or more of the coating process problem detail items; in the case where the relevant process is the final assembly process, sending the final assembly process problem detail option to the problem initiator's client, the final assembly process problem detail items including final assembly part number, final assembly process station, station working hours, final assembly process procedures and final assembly process defects; receiving from the problem initiator's client detailed information input by the problem initiator for one or more of the final assembly process problem detail items; a related information receiving module is configured to receive from the problem initiator's client the problem type, problem status, and problem urgency corresponding to the problem information, The problem type includes one or more selected from cost, quality, progress, production capacity, working hours, safety, environmental protection, personnel, and parts; the problem status includes one selected from serious, general, and minor; the problem urgency includes one selected from very urgent, urgent, non-urgent, and need to be recorded; a process problem creation module is configured to create a process problem and store it in a process problem table in a database based on the problem information, detailed information, problem type, problem status, and problem urgency input by the problem initiator received from the problem initiator client; a processing personnel determination module is configured to determine the vehicle model project leader and at least one current problem responsible person based on the problem information and the pre-defined association relationship between the problem information and the processing personnel;A problem transfer module is configured to respond to a transfer instruction received from a problem initiator client, send the problem information to the current problem responsible person client, and store the current transfer information in a transfer information table; a solution acquisition module is configured to receive solution information from the current responsible person client, and store the solution information in a solution table associated with the process problem table, wherein the solution information includes one or more of problem cause information, temporary measure information, final measure information, and measure plan time information; a next problem recipient determination module is configured to determine the next transfer recipient based on the solution information and the pre-defined association between the solution information and the next problem recipient, wherein the next transfer recipient is the problem initiator, the vehicle model project responsible person, and the next problem recipient. a solution transfer module configured to send the solution information to the next transfer recipient client in response to receiving a transfer instruction from the current person in charge client, and store the current transfer information in the transfer information table; a problem closing module configured to close the process problem in response to receiving a closing instruction from the problem initiator client when the next transfer recipient is the problem initiator; and to receive the final solution information from the vehicle project person in charge client in response to receiving a transfer instruction from the vehicle project person in charge client, and to send the final solution information to the problem initiator client in response to receiving a closing instruction from the problem initiator client, and to close the process problem in response to receiving a closing instruction from the problem initiator client. ;

[0013] In a third aspect, an embodiment of the present invention provides a storage medium storing computer-readable instructions, which, when executed by a processor, executes the method described in any of the above embodiments.

[0014] The implementation method of the present invention proposes a problem management method for the new model project stage of an automobile enterprise, realizes information sharing, automatic circulation, statistics and automatic reporting, etc., and improves the work efficiency of employees and the efficiency of enterprise problem solving. The server is deployed in the company's intranet, which can meet the needs of company employees and meet the company's information security requirements. It can be personalized to meet the company's problem management application scenarios in new model projects. BRIEF DESCRIPTION OF THE DRAWINGS

[0015] The above and other objects, features and advantages of the embodiments of the present invention will become readily understood by reading the following detailed description with reference to the accompanying drawings. In the accompanying drawings, several embodiments of the present invention are shown in an exemplary and non-limiting manner, in which:

[0016] Figure 1 A flowchart of an automobile process problem management method according to an embodiment of the present invention is shown;

[0017] Figure 2 Four major process detail schematic diagrams according to an embodiment of the present invention are shown;

[0018] Figure 3 A block diagram of an automobile process problem management device according to an embodiment of the present invention is shown.

[0019] In the drawings, the same or corresponding reference numerals represent the same or corresponding parts. DETAILED DESCRIPTION

[0020] The principle and spirit of the present invention will be described below with reference to several exemplary embodiments. It should be understood that these embodiments are provided only to enable those skilled in the art to better understand and implement the present invention, and are not intended to limit the scope of the present invention in any way.

[0021] In one aspect, an embodiment of the present invention provides a method for managing automotive process problems. The RBAC (Role-Based Access Control) permission management method is adopted to associate users, roles, and permissions through five tables in the database: user table, role table, permission table, user role table, and role permission table. The roles established include senior administrators, vehicle project leaders, four major process professional planners, ordinary users, system administrators, etc., and the permissions established include viewing, creating, editing, exporting, and deleting different functional modules. When creating a new user, the role must be associated, and the role and the corresponding permissions are automatically associated according to the user table, role table, permission table, user role table, and role permission table. Exemplary: Create a new user Zhang San, assign him the role of general assembly process professional planner, and automatically grant the user the viewing, creating, and editing functions of the problem management module and the problem statistical report module. In problem management, different roles need to be assigned to different users to ensure that each level is interdependent, permissions are assigned to roles, and roles are assigned to users.

[0022] This method is applied to the server, refer to Figure 1 , which shows a flow chart of an automobile process problem management method 100 according to an embodiment of the present invention. The method includes steps S101-S110.

[0023] In step S101, the problem information input by the problem initiator is received from the problem initiator's client, wherein the problem information includes vehicle model project information and related processes, the vehicle model project information is the vehicle model project corresponding to the process problem, and the related process includes one selected from stamping process, welding process, painting process, and assembly process. Optionally, the human-machine interface of the problem initiator's client provides options for the four major processes, and the user selects one of them.

[0024] Exemplarily, the project information includes the vehicle model project, vehicle model platform, project leader, project origin, etc. corresponding to the process problem. Optionally, the human-machine interface of the problem initiator's client provides vehicle model project options for the process problem, and the user can check the provided options. According to the vehicle model project selected by the problem initiator, the project information such as vehicle model platform, project leader, project origin, etc. is automatically queried from the database project table for association.

[0025] In step S102, the question details interaction is performed. Figure 2 , which shows four major process detail schematic diagrams according to an embodiment of the present invention.

[0026] Specifically, when the relevant process is a stamping process, a stamping process problem detail option is sent to the problem initiator client, and the stamping process problem detail items include stamping part number, stamping process procedure, and stamping process defect; and the detail information input by the problem initiator for one or more of the stamping process problem detail items is received from the problem initiator client. As an example, the stamping process procedure can provide the following options: blanking, drawing, trimming, punching, flanging, shaping, and others. The stamping process defect can provide the following options: tearing, necking, wrinkling, pits, waves, size deviation, and others.

[0027] In the case where the relevant process is a welding process, the welding process problem details options are sent to the problem initiator's client, and the welding process problem details items include the welding assembly part number, welding process procedure, welding process scope and welding process defects; the detail information entered by the problem initiator for one or more of the welding process problem details items is received from the problem initiator's client. As an example, the welding process procedure can provide the following options: spot welding, projection welding, stud welding, MIG / MAG welding, laser welding, assembly, grinding, gluing, pressing, punching and riveting, and others. The welding process scope can provide the following options: lower part, four doors and two covers, side panels, and others. The welding process defects can provide the following options: part matching, sheet metal waves, unsightly welds, misalignment, potholes, and others.

[0028] In the case where the relevant process is a coating process, a coating process problem detail option is sent to the problem initiator's client, and the coating process problem detail items include coating area location, coating process procedure and coating process defects; and the detail information entered by the problem initiator for one or more of the coating process problem detail items is received from the problem initiator's client. As an example, the coating area location can provide the following options: exterior surface parts, engine compartment, rear cover, door, door sill, door frame, water flow channel, and others. The coating process procedure can provide the following options: pre-treatment, electrophoresis, electrophoresis drying furnace, PVC spraying, base paint, mid-coat, mid-coat drying, topcoat, topcoat drying, modification, spot repair, cavity wax filling, and others. The coating process defects can provide the following options: orange peel, too thin, too thick, foreign matter contamination, bubbles, wrinkles, missing infusion, shrinkage, metal particles, and others.

[0029] In the case where the relevant process is the final assembly process, the final assembly process problem details options are sent to the problem initiator's client, and the final assembly process problem details items include final assembly part number, final assembly process station, station working hours, final assembly process procedures and final assembly process defects; and the detailed information input by the problem initiator for one or more of the final assembly process problem details items is received from the problem initiator's client. As an example, the final assembly process procedures can provide the following options: door removal, sunroof, instrument, ceiling, carpet, windshield, chassis combination, battery, spare tire, filling, assembly, adjustment and inspection, toe-in, headlight adjustment, electrical inspection, hub rotation, quality assurance acceptance, rework, transportation, and others. Final assembly process defects may include part matching, sheet metal irregularity, and others.

[0030] In step S103, relevant information is received, specifically, the problem type, problem status, and problem urgency corresponding to the problem information input by the problem initiator are received from the problem initiator client. The problem type includes one or more selected from cost, quality, progress, production capacity, working hours, safety, environmental protection, personnel, and parts, and the problem status includes one selected from serious, general, and minor. The problem urgency may include: P1 (the problem has occurred, very urgent), P2 (the problem is about to occur, urgent), P3 (the problem has a risk of occurrence, non-urgent), and P4 (the problem has no risk of occurrence, and needs to be recorded).

[0031] In step S104, based on the problem information, detailed information, problem type, problem status and problem urgency input by the problem initiator received from the problem initiator client, a process problem is created and stored in the process problem table in the database, so that the problem is officially effective. A unique problem ticket number is automatically generated when a process problem is created.

[0032] In step S105, the person in charge of the vehicle model project and at least one person responsible for the current problem are determined based on the problem information and the predefined association relationship between the problem information and the processing personnel. Since detailed pre-option settings are made for the vehicle model project information, process information, and attribute information, a list of association relationships with the processing personnel can be built, so that the person in charge and the person responsible can be determined accurately and quickly.

[0033] In step S106, in response to receiving a transfer instruction from the client of the problem initiator, the problem information is sent to the client of the current problem responsible person, and the transfer information is stored in the transfer information table. In the case where the current problem responsible person is one person, the problem information can be sent directly to the client of the current problem responsible person. In the case where there are multiple people who are responsible for the previous problem, the order is automatically split, and the order splitting method can be to send the same problem information to multiple problem responsible persons respectively; or the order can be split according to the association between the problem information and multiple current problem responsible persons, and part of the problem information associated with a specific problem responsible person is sent to a specific problem responsible person. For example, if the problem involves the blanking and shaping processes in the stamping process, the parts of the detailed description of the problem about blanking and shaping are split respectively, and the problem information about blanking after the split is sent to the problem responsible person responsible for the blanking process, and the problem information about shaping after the split is sent to the problem responsible person responsible for the blanking process.

[0034] During the transfer, the initiator of the transfer instruction can make a transfer description (such as "Please solve this problem", etc.), and at the same time trigger the system to send an email to the other party, prompting them to log in to the system and complete the assigned problem on time. The system monitors the processing status of the responsible person through the database in the background. If the responsible person has not yet processed the problem, the user can temporarily choose to "withdraw" the problem to continue editing or transfer it to others. If the responsible person has already processed the problem, the user has no right to perform the "withdraw" operation.

[0035] In step S107, solution information is received from the client of the current problem owner, and the solution information is stored in a solution table associated with the process problem table. The solution information includes one or more of problem cause information, temporary measure information, final measure information, and measure plan time information.

[0036] Exemplarily, first, the current person responsible for the problem analyzes the cause of the problem based on the problem information transferred to him / her. If the analysis is successful, the problem cause information is formed. The server receives the problem cause information and stores it in the problem cause table of the database, which can support the merged storage of multiple cause details entered by different users. Afterwards, the current person responsible for the problem formulates a temporary measure plan. If it is successfully formulated, temporary measure information is formed. The server receives the temporary measure information and saves it in the temporary solution table. If no temporary measure information is received, it directly proceeds to the next step, which can support the merged storage of multiple temporary measure information entered by different users. The current person responsible for the problem formulates a final measure plan. If it is successfully formulated, the final measure information is formed. The server receives the final measure information and saves it in the final solution table, which can support the merged storage of multiple final measure information entered by different users. The current person responsible for the problem gives the time for the final completion of the measure plan for the measures he / she has formulated, forming the measure plan time information. The server receives the measure plan time information and saves it in the measure plan schedule.

[0037] In step S108, the next transfer recipient is determined based on the solution information and the predefined association between the solution information and the next problem recipient. The next transfer recipient is one of the problem initiator and the vehicle model project manager. Exemplarily, the association relationship can be associated with the next problem recipient based on the degree of completion of the solution information. For example, if all items of the solution information are complete, the next transfer recipient is the problem initiator. If the final measure information and / or temporary measure information is missing, the next transfer recipient is the vehicle model project manager. The next problem recipient can also be associated based on a threshold. For example, if the time in the measure plan time information is greater than a preset threshold, the next transfer recipient is the vehicle model project manager.

[0038] In step S109, in response to receiving the transfer instruction from the current problem responsible person's client, the solution information is sent to the next transfer recipient's client, and the current transfer information is stored in the transfer information table.

[0039] In step S110, when the next transfer recipient is the problem initiator, the process problem is closed in response to receiving a closing instruction from the problem initiator's client; when the next transfer recipient is the vehicle model project manager, the final solution information is received from the vehicle model project manager's client, and in response to receiving the transfer instruction from the vehicle model project manager's client, the final solution information is sent to the problem initiator's client, and in response to receiving the closing instruction from the problem initiator's client, the process problem is closed.

[0040] Preferably, the solution is eventually transferred to the problem initiator for review. If the problem initiator determines that the problem has been solved, it means that the review has passed and the problem ticket can be closed to form a closed-loop management. Only the problem initiator has the authority to close the problem. After the problem is closed, the above information is stored in the database problem flow table, and the problem ticket status is set to "closed". If the problem initiator determines that the problem has not been solved, it means that the review has not passed, and it can continue to be transferred to other designated persons for processing, such as the project leader.

[0041] The information involved in the transfer in the above steps is stored in the transfer information table in the database. If the recipient has not yet processed the issue, the transfer initiator can choose to "withdraw" the issue to continue editing or transfer it to others. If the recipient has already processed it, the user has no right to perform the "withdraw" operation.

[0042] In the problem management process, closed problem tickets often reappear. This method can provide a "problem restart" step: that is, if the problem has been closed, the initiator of the problem can implement this step, and others do not have this authority. When the problem is restarted, the relevant information is stored in the database flow table, and the problem ticket status is reset to "unassigned" to wait for the problem to be transferred.

[0043] As an embodiment of the present invention, in order to improve the management efficiency of production process planning managers and provide data support for their decision-making, the management method of the present invention may also include mining and analyzing various data generated in the problem handling process, which may specifically include one or more of the following steps: Problem list query and statistics step: query the problem list according to the flexible and dynamic combination of 13 conditions such as project name, project origin (multiple selections), problem proposer, problem creation time range, problem status (multiple selections), problem title, problem type (multiple selections), responsible person, planned completion time range, actual completion time range, document status (multiple selections), status handler, and status handler, which can be sorted and displayed. Form a cumulative bar chart of the number of problems: The cumulative number of problems for all problems per week is counted, and the histogram can be counted according to the project origin, project name, and problem proposer, which can intelligently predict the problem solving trend in the next three weeks. Form a problem ranking step: Among the unresolved problems, sort them according to the problem status, urgency, and planned completion time, and list the top-ranked problem list and the corresponding projects. Form a problem classification pie chart step: Among the unresolved problems, count the proportion of all problem types.

[0044] As an embodiment of the present invention, the management method of the present invention may also include: the information output by the server to the user client includes: my to-do information, my done information, my creation information, my all information, etc., each information will use a number to identify the number of problems of the user in each information, and display the corresponding problem list in the information. Among them, my to-do information displays the related problems that the user has not yet handled, including the problem tickets that he has not created and saved, and the problem tickets that others have transferred to the user to be solved. My done information displays the related problem tickets that the user has completed processing, including the problem tickets that he has created and transferred to others, and the problem tickets that others have transferred to him and transferred out or directly closed after processing. My creation information displays the related problem tickets that the user has created, including the related problem tickets that have been transferred to others or have not been transferred. My all information displays all problem tickets related to the user, including all the problem tickets created, processed, and closed by him, and the duplicate problem ticket numbers are displayed after deduplication.

[0045] As an embodiment of the present invention, the method may further include: receiving the next problem responsible person designation information from the current problem responsible person's client; using the problem responsible person designated in the next problem responsible person designation information as the current problem responsible person. After the problem responsible person receives the problem information on the client, the problem analysis and processing process is recorded in the database. If the responsible person believes that this is not a problem in his field after analysis, the problem information can be directly transferred to the responsible person in other fields.

[0046] As an implementation manner of the present invention, determining the vehicle model project leader includes: determining the vehicle model project leader according to a correlation relationship between predefined project information and the vehicle model project leader.

[0047] As an embodiment of the present invention, the current problem responsible person includes at least one current problem process responsible person, or at least one current problem process responsible person and at least one current problem type responsible person. According to the specific content of the process information, such as the process, part number, work station, process, process defect, etc. involved, it is determined whether multiple process responsible persons are associated. According to the type of problem involved, such as cost, quality, progress, production capacity, working hours, safety, etc., it is determined whether multiple problem type responsible persons are associated. Thereby achieving the purpose of quickly finding the accurate responsible person, sharing and collaborating among multiple people, and solving problems reasonably from multiple angles.

[0048] As an embodiment of the present invention, determining the current person responsible for the problem includes: determining the designated number N of the current person responsible for the problem process according to the correlation between the problem urgency and the problem status and the number of persons responsible for the problem process. It can be understood that it is very necessary to determine a reasonable number of people to solve a problem, which can greatly reduce the workload of technicians while improving efficiency. The present invention can reasonably solve this problem by evaluating and determining the number of persons responsible through the problem urgency and status.

[0049] As an embodiment of the present invention, determining the person responsible for the current problem may include: determining multiple process responsible persons according to the predefined process information and the responsibility association relationship between the process responsible persons; sorting the multiple process responsible persons according to the degree of association with the responsibility association relationship; and using the process responsible persons in the top N positions of the current sorting as the process responsible persons for the current problem. The most suitable person to solve the problem can be found quickly and accurately through the sorting of the degree of association. Since the same type of problems will be concentrated on the same person responsible as much as possible, the quality of the solution is guaranteed while controlling the number of people and improving work efficiency.

[0050] As an embodiment of the present invention, determining the current problem responsible person includes: determining at least one current problem type responsible person according to a predefined association relationship between the problem type and the type responsible person. For example, if the problem type involves cost, it is associated with the person responsible for cost, wherein multiple problem types can have the same person responsible.

[0051] In another aspect, an embodiment of the present invention provides an automobile process problem management device, referring to Figure 3 , which shows a block diagram of an automobile process problem management device according to an embodiment of the present invention. The device is applied to a server and includes modules 301-310.

[0052] The problem information receiving module 301 can be configured to receive problem information input by the problem initiator from the problem initiator client, wherein the problem information includes vehicle model project information and related processes, the vehicle model project information is the vehicle model project corresponding to the process problem, and the related processes include one selected from stamping process, welding process, painting process, and assembly process.

[0053] The question details interaction module 302 may be configured to:

[0054] In the case where the relevant process is a stamping process, sending a stamping process problem detail option to the problem initiator client, where the stamping process problem detail items include stamping part number, stamping process procedure, and stamping process defect; receiving detail information input by the problem initiator for one or more of the stamping process problem detail items from the problem initiator client;

[0055] In the case where the relevant process is a welding process, sending welding process problem details options to the problem initiator client, where the welding process problem details items include welding assembly part number, welding process procedure, welding process scope and welding process defects; receiving detail information input by the problem initiator for one or more of the welding process problem details items from the problem initiator client;

[0056] In the case where the relevant process is a coating process, a coating process problem detail option is sent to the problem initiator client, where the coating process problem detail items include coating area location, coating process steps and coating process defects; and detailed information input by the problem initiator for one or more of the coating process problem detail items is received from the problem initiator client;

[0057] When the relevant process is the final assembly process, the final assembly process problem details option is sent to the problem initiator's client, and the final assembly process problem details items include final assembly part number, final assembly process station, station working hours, final assembly process procedures and final assembly process defects; and the detail information entered by the problem initiator for one or more of the final assembly process problem details items is received from the problem initiator's client.

[0058] The relevant information receiving module 303 can be configured to receive the problem type, problem status, and problem urgency corresponding to the problem information input by the problem initiator from the problem initiator client, where the problem type includes one or more selected from cost, quality, progress, production capacity, working hours, safety, environmental protection, personnel, and parts; the problem status includes one selected from serious, general, and minor; and the problem urgency includes one selected from very urgent, urgent, non-urgent, and needs to be recorded.

[0059] The process problem creation module 304 may be configured to create a process problem and store it in a process problem table in a database according to the problem information, detail information, problem type, problem status and problem urgency input by the problem initiator received from the problem initiator client.

[0060] The processing personnel determination module 305 may be configured to determine the vehicle model project leader and at least one current problem responsible person according to the problem information and the predefined association relationship between the problem information and the processing personnel.

[0061] The problem transfer module 306 may be configured to send the problem information to the current problem responsible person's client in response to receiving a transfer instruction from the problem initiator's client, and store the current transfer information in the transfer information table.

[0062] The solution acquisition module 307 can be configured to receive solution information from the current responsible client and store the solution information in a solution table associated with the process problem table. The solution information includes one or more of problem cause information, temporary measure information, final measure information and measure plan time information.

[0063] The next problem recipient determination module 308 can be configured to determine the next flow recipient based on the solution information and the pre-defined association between the solution information and the next problem recipient, and the next flow recipient is one of the problem initiator and the vehicle model project leader.

[0064] The solution transfer module 309 may be configured to send the solution information to the next transfer recipient client in response to receiving a transfer instruction from the current responsible client, and store the current transfer information in the transfer information table.

[0065] The problem closing module 310 can be configured to, when the next transfer recipient is the problem initiator, close the process problem in response to receiving a closing instruction from the problem initiator's client; when the next transfer recipient is the vehicle model project manager, receive final solution information from the vehicle model project manager's client, and in response to receiving a transfer instruction from the vehicle model project manager's client, send the final solution information to the problem initiator's client, and close the process problem in response to receiving a closing instruction from the problem initiator's client.

[0066] It should be noted that the functions implemented by each module in the automobile process problem management device proposed in the embodiment of the present invention correspond one-to-one to the various steps of the automobile process problem management method described above. For its specific implementation methods, examples and beneficial effects, please refer to the above description of the method.

[0067] In yet another aspect, an embodiment of the present invention provides a storage medium storing computer-readable instructions, and when the instructions are executed by a processor, the method described in any of the above embodiments is executed.

[0068] The implementation method of the present invention proposes a problem management method for the new model project stage of an automobile enterprise. The application scenario is a digital problem management system dedicated to automobile process new product projects. A closed-loop management work method and process from problem creation, problem editing, problem circulation, problem review, and problem closure are established to achieve information sharing, automatic circulation, statistics and automatic reporting, etc., to improve employee work efficiency and enterprise problem solving efficiency. The server is deployed in the company's intranet, which can meet the company's employees' use and meet the company's information security requirements. It can be personalized to meet the company's problem management application scenarios in new model projects.

[0069] For the purpose of illustration, the foregoing description of the embodiments of the present invention has been given, which is not exhaustive nor intended to limit the present invention to the disclosed exact form. It will be appreciated by those skilled in the art that various changes can be made without departing from the scope of the present invention, and that the elements therein can be replaced with equivalents. In addition, without departing from the basic scope of the present invention, many modifications can be made so that specific situations or materials are adapted to the teachings of the present invention. Therefore, the present invention is not intended to be limited to the specific embodiments disclosed as the best mode for realizing the present invention, and the present invention will include all embodiments falling within the scope of the appended claims.

Claims

1. A method for managing automobile process problems, characterized in that: The method is applied to a server and includes: receiving problem information input by the problem initiator from the problem initiator's client, wherein the problem information includes vehicle model project information and related processes, the vehicle model project information is the vehicle model project corresponding to the process problem, and the related process includes one selected from stamping process, welding process, painting process, and assembly process; In the case where the relevant process is a stamping process, Sending a stamping process problem detail option to the client of the problem initiator, wherein the stamping process problem detail items include stamping part number, stamping process procedure, and stamping process defect; Receive, from the problem initiator's client, detail information input by the problem initiator for one or more of the stamping process problem detail items; In the case where the relevant process is a welding process, Sending welding process problem details options to the client of the problem initiator, wherein the welding process problem details include welding assembly part number, welding process procedure, welding process scope and welding process defects; Receive, from the problem initiator client, detail information input by the problem initiator for one or more of the welding process problem detail items; In the case where the relevant process is a coating process, Sending a coating process problem detail option to the client of the problem initiator, wherein the coating process problem detail items include coating area location, coating process steps and coating process defects; Receive, from the client of the problem initiator, detail information input by the problem initiator for one or more of the detail items of the coating process problem; In the case where the relevant process is an assembly process, Sending the assembly process problem details option to the client of the problem initiator, wherein the assembly process problem details include assembly part number, assembly process station, station working hours, assembly process procedure and assembly process defect; Receive, from the problem initiator client, detail information input by the problem initiator for one or more of the assembly process problem detail items; Receive from the problem initiator's client the problem type, problem status, and problem urgency corresponding to the problem information, input by the problem initiator, wherein the problem type includes one or more selected from cost, quality, progress, production capacity, working hours, safety, environmental protection, personnel, and parts; the problem status includes one selected from serious, general, and minor; and the problem urgency includes one selected from very urgent, urgent, non-urgent, and need to be recorded; Create a process problem and store it in a process problem table in a database according to the problem information, detail information, problem type, problem status and problem urgency input by the problem initiator received from the problem initiator client; Determine a vehicle model project leader and at least one current problem responsible person according to the problem information and a predefined association relationship between the problem information and the handling personnel; In response to receiving a transfer instruction from a problem initiator client, the problem information is sent to a current problem responsible person client, and the current transfer information is stored in a transfer information table; Receiving solution information from the current problem responsible person client, and storing the solution information in a solution table associated with the process problem table, the solution information including one or more of problem cause information, temporary measure information, final measure information, and measure plan time information; Determine the next transfer recipient according to the solution information and the predefined association between the solution information and the next problem recipient, wherein the next transfer recipient is one of the problem initiator and the vehicle model project leader; In response to receiving a transfer instruction from the client of the current problem responsible person, the solution information is sent to the client of the next transfer recipient, and the transfer information is stored in the transfer information table; In the case where the next transfer recipient is the problem initiator, the process problem is closed in response to receiving a closing instruction from the problem initiator's client; in the case where the next transfer recipient is the vehicle model project leader, the final solution information is received from the vehicle model project leader's client, and in response to receiving a transfer instruction from the vehicle model project leader's client, the final solution information is sent to the problem initiator's client, and in response to receiving a closing instruction from the problem initiator's client, the process problem is closed.

2. The method according to claim 1, characterized in that The method further comprises: Receive next problem responsible person designation information from the current problem responsible person client; The problem responsible person specified in the next problem responsible person designation information is used as the current problem responsible person.

3. The method according to claim 1, characterized in that The project leaders of the vehicle models are as follows: The vehicle model project leader is determined based on the association between the pre-defined project information and the vehicle model project leader.

4. The method according to claim 1, characterized in that The current problem responsible persons include at least one current problem process responsible person, or at least one current problem process responsible person and at least one current problem type responsible person.

5. The method according to claim 4, characterized in that Identify the people responsible for the current issues as follows: The designated number N of the current problem process responsible persons is determined according to the correlation between the problem urgency and the problem status and the number of the problem process responsible persons.

6. The method according to claim 5, characterized in that Identify the people responsible for the current issues as follows: Determine multiple process responsible persons based on the pre-defined process information and the responsibility association relationship between process responsible persons; sorting the multiple process responsible persons according to the degree of association with the responsibility association relationship; The top N process responsible persons in the current ranking are regarded as the process responsible persons for the current problem.

7. The method according to claim 4, characterized in that Identify the people responsible for the current issues as follows: At least one person responsible for the current problem type is determined based on the predefined association between the problem type and the person responsible for the type.

8. An automobile process problem management device, characterized in that: The device is applied to a server, and comprises: A problem information receiving module is configured to receive problem information input by a problem initiator from a problem initiator client, wherein the problem information includes vehicle model project information and related processes, the vehicle model project information is the vehicle model project corresponding to the process problem, and the related process includes one selected from a stamping process, a welding process, a painting process, and an assembly process; The problem details interaction module is configured for: In the case where the relevant process is a stamping process, Sending a stamping process problem detail option to the client of the problem initiator, wherein the stamping process problem detail items include stamping part number, stamping process procedure, and stamping process defect; Receive, from the problem initiator's client, detail information input by the problem initiator for one or more of the stamping process problem detail items; In the case where the relevant process is a welding process, Sending welding process problem details options to the client of the problem initiator, wherein the welding process problem details include welding assembly part number, welding process procedure, welding process scope and welding process defects; Receive, from the problem initiator client, detail information input by the problem initiator for one or more of the welding process problem detail items; In the case where the relevant process is a coating process, Sending a coating process problem detail option to the client of the problem initiator, wherein the coating process problem detail items include coating area location, coating process steps and coating process defects; Receive, from the client of the problem initiator, detail information input by the problem initiator for one or more of the detail items of the coating process problem; In the case where the relevant process is an assembly process, Sending the assembly process problem details option to the client of the problem initiator, wherein the assembly process problem details include assembly part number, assembly process station, station working hours, assembly process procedure and assembly process defect; Receive, from the problem initiator client, detail information input by the problem initiator for one or more of the assembly process problem detail items; A related information receiving module is configured to receive, from a problem initiator client, a problem type, a problem status, and a problem urgency corresponding to the problem information, input by the problem initiator, wherein the problem type includes one or more selected from cost, quality, progress, production capacity, working hours, safety, environmental protection, personnel, and parts; the problem status includes one selected from serious, general, and minor; and the problem urgency includes one selected from very urgent, urgent, non-urgent, and need to be recorded; A process problem creation module configured to create a process problem and store it in a process problem table in a database according to the problem information, detail information, problem type, problem status and problem urgency input by the problem initiator received from the problem initiator client; A processing personnel determination module, configured to determine a vehicle model project leader and at least one current problem responsible person according to the problem information and a predefined association relationship between the problem information and the processing personnel; A problem transfer module is configured to send the problem information to the client of the current person in charge of the problem in response to receiving a transfer instruction from the client of the problem initiator, and store the current transfer information in the transfer information table; a solution acquisition module is configured to receive solution information from the client of the current person in charge, and store the solution information in the solution table associated with the process problem table, wherein the solution information includes one or more of problem cause information, temporary measure information, final measure information and measure plan time information; A next problem recipient determination module is configured to determine the next transfer recipient according to the solution information and the predefined association between the solution information and the next problem recipient, wherein the next transfer recipient is one of the problem initiator and the vehicle model project leader; A solution transfer module, configured to send the solution information to the next transfer recipient client in response to receiving a transfer instruction from the current responsible client, and store the current transfer information in a transfer information table; The problem closing module is configured to, when the next transfer recipient is the problem initiator, close the process problem in response to receiving a closing instruction from the problem initiator's client; when the next transfer recipient is the vehicle model project leader, receive final solution information from the vehicle model project leader's client, and in response to receiving a transfer instruction from the vehicle model project leader's client, send the final solution information to the problem initiator's client, and close the process problem in response to receiving a closing instruction from the problem initiator's client.

9. A storage medium storing computer-readable instructions, wherein when the instructions are executed by a processor, the method according to any one of claims 1 to 7 is executed.

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