Intelligent system for mobile phone self-service check-in

Abstract

The invention belongs to the technical field of hotel service, and particularly relates to an intelligent system for self-service check-in through a mobile phone, which comprises a pre-check-in management system and a post-check-in management system, and is characterized in that the pre-check-in management system comprises a hotel brief introduction unit; a user registration and login unit; a room reservation unit; a catering reservation unit; the post-check-in management system comprises a customer order management unit; a hotel guest room management unit; a catering order management unit; a self-service check-out management unit; the system is reasonable in structure, reduces the workload of foreground workers, shortens the waiting time of guests, provides convenient and personalized services, enhances the satisfaction degree of the guests, reduces the labor cost and operation expenditure through an automatic process, can collect guest data, and provides decision support for hotel operation.

Description

Technical Field

[0001] The present invention relates to the technical field of hotel services, and in particular to an intelligent system for self-service check-in via mobile phone. Background Art

[0002] With the economic prosperity and the improvement of people's living standards, the demands for business, travel, vacation and leisure are increasing. People's frequent travel has brought huge development space to the hotel industry. Various types of hotels are also emerging, and the service management level of hotels also needs to be continuously improved.

[0003] With the continuous development of the domestic economy and the improvement of Internet technology, the hotel accommodation industry has also begun the process of informatization and intelligentization. Hotel intelligent equipment (solutions) based on IOT terminals, cloud services, and data services are increasingly valued and welcomed by accommodation companies. In the era of rising labor costs, intelligence is a good medicine for hotel operations to reduce costs and increase efficiency.

[0004] At present, after customers complete hotel reservations online, they usually go to the hotel front desk to have the service staff complete the check-in process. However, when there are many customers, the following situation may occur: After arriving at the hotel, guests queue up at the hotel front desk. At the end of the queue, the guest reports their mobile phone number or name to the hotel service staff, who then searches for room reservation information in the hotel management system based on the reported information. After finding the corresponding order, the hotel service staff manually compares the ID card presented by the guest and scans the ID card on the second-generation ID card reader to enter the guest information into the hotel management system. The guest is then asked about the room requirements, and the corresponding room is selected and the room card is made in the hotel management system based on the guest's requirements. The room card is given to the guest, and the guest enters the room after receiving the room card. Therefore, the existing technical solutions require hotel service personnel to manually operate the hotel service equipment throughout the entire process, which is time-consuming and labor-intensive, and there are many manual check-in steps. When the number of guests checking in is large, the guests will spend a long time waiting, and there will be a large amount of human contact, which will not only bring a bad check-in experience to the user, but also increase the probability of contact infection. Due to the limited number of hotel front desk service staff, especially on holidays when there are many guests, guests often need to wait for a long time to check in or check out, which brings great inconvenience to the guests and low work efficiency.

[0005] Based on the above problems, we propose an intelligent system for mobile phone self-service check-in. Summary of the invention

[0006] The purpose of this section is to summarize some aspects of the embodiments of the present invention and briefly introduce some preferred embodiments. Some simplifications or omissions may be made in this section and the specification abstract and the invention title of this application to avoid blurring the purpose of this section, the specification abstract and the invention title, and such simplifications or omissions cannot be used to limit the scope of the present invention.

[0007] In view of the problems existing in the prior art, the present invention is proposed.

[0008] Therefore, the purpose of the present invention is to provide an intelligent system for self-service check-in via mobile phone, which can reduce the workload of front desk staff, shorten guests' waiting time, provide convenient and personalized services, enhance guest satisfaction, reduce labor costs and operating expenses through automated processes, and collect guest data to provide decision support for hotel operations.

[0009] To solve the above technical problems, according to one aspect of the present invention, the present invention provides the following technical solutions:

[0010] An intelligent system for self-service check-in via mobile phone, which includes a pre-check-in management system and a post-check-in management system:

[0011] in,

[0012] The pre-check-in management system includes:

[0013] Hotel introduction unit, used to introduce the hotel's geographical location and transportation, facilities and services, reservation methods, corporate culture and service concepts;

[0014] User registration and login unit, which is used by customers to register an account via mobile phone number or email address and log into the system using a password or two-factor authentication;

[0015] The room reservation unit is used for customers to select the appropriate room type, check-in time and check-in duration according to their needs, including room information query module, check-in information entry module and payment integration module;

[0016] Catering reservation unit, used for customers to select supporting catering services according to their needs, including catering information query module, catering reservation module and catering preparation module;

[0017] The post-check-in management system includes:

[0018] A customer order management unit is used to receive booking requests from different booking platforms, automatically confirm booking information, avoid booking conflicts, and verify customer identity information;

[0019] The hotel room management unit is used to collect statistics on different hotel rooms and update the data on the third-party booking platform in real time;

[0020] A catering order management unit is used to receive catering reservation requests and, based on the catering orders, send corresponding catering preparation lists to the kitchen;

[0021] Self-service check-out management unit, used for customers to apply for check-out on their mobile phones. The system will automatically calculate the refund amount and handle the check-out procedures, and send an electronic invoice to the customer's reservation mobile phone;

[0022] The analysis and statistics management unit is used to conduct statistical analysis on the hotel's occupancy data and generate various reports to help the hotel management understand the hotel's operating conditions and formulate corresponding operating strategies.

[0023] As a preferred solution of the intelligent system for self-service check-in via mobile phone described in the present invention, the hotel introduction unit includes the geographical location of the hotel, the distance from the airport and the railway station, and provides information on various modes of transportation; it also includes an introduction to room types, catering services, fitness and entertainment facilities, and conference rooms and banquet halls; and reservation methods include official website reservation, telephone reservation, and reservation on a third-party cooperation platform.

[0024] As a preferred solution of the intelligent system for self-service check-in via mobile phone described in the present invention, the room information query module includes standard room, deluxe room and suite query; the check-in information entry module includes name, gender, date of birth and contact information entry ports; the payment integration module includes credit card, debit card, Alipay and WeChat payment.

[0025] As a preferred solution of the intelligent system for self-service check-in via mobile phone described in the present invention, the customer order management unit authenticates the guest through valid documents such as mobile phone number, ID card and passport, and the system automatically recognizes and records the guest's identity information.

[0026] As a preferred solution of the intelligent system for self-service check-in via mobile phone described in the present invention, the hotel room management unit also includes room status management, which monitors the check-in status of the room in real time, including vacancy, occupancy, and maintenance status; hotel managers can adjust the room status at any time as needed to meet the needs of different guests.

[0027] As a preferred solution of the intelligent system for self-service check-in via mobile phone described in the present invention, the self-service check-out management unit will automatically generate a check-out report after check-out is completed, which is convenient for the hotel's financial department to settle accounts.

[0028] As a preferred solution of the intelligent system for self-service check-in via mobile phone described in the present invention, it also includes a human-machine operation terminal, which is installed on the door of the guest room.

[0029] As a preferred solution of the intelligent system for self-service check-in via mobile phone described in the present invention, the human-machine operation terminal includes a controller, a display unit, a camera and a fingerprint identifier are provided on the front surface of the controller, the display unit is a touch screen, the camera is a face recognition camera, and the controller is connected to the front desk PC via a wireless transmission module.

[0030] Compared with the prior art, the present invention has the following beneficial effects:

[0031] 1. Improve efficiency: reduce the workload of front desk staff and shorten guests’ waiting time.

[0032] 2. Improve customer experience: provide convenient and personalized services to enhance customer satisfaction.

[0033] 3. Reduce costs: Reduce labor costs and operating expenses through automated processes.

[0034] 4. Data analysis: Collect guest data to provide decision support for hotel operations. BRIEF DESCRIPTION OF THE DRAWINGS

[0035] In order to more clearly illustrate the technical solutions of the embodiments of the present invention, the present invention will be described in detail below in combination with the accompanying drawings and detailed embodiments. Obviously, the drawings described below are only some embodiments of the present invention. For ordinary technicians in this field, other drawings can be obtained based on these drawings without creative labor. Among them:

[0036] Figure 1 This is a schematic diagram of the structure of the human-machine operation terminal of the present invention;

[0037] Figure 2 It is a schematic diagram of the system framework structure of the present invention. DETAILED DESCRIPTION

[0038] In order to make the above-mentioned objects, features and advantages of the present invention more obvious and easy to understand, the specific embodiments of the present invention are described in detail below with reference to the accompanying drawings.

[0039] In the following description, many specific details are set forth to facilitate a full understanding of the present invention, but the present invention may also be implemented in other ways different from those described herein, and those skilled in the art may make similar generalizations without violating the connotation of the present invention. Therefore, the present invention is not limited to the specific embodiments disclosed below.

[0040] Secondly, the present invention is described in detail with reference to schematic diagrams. When describing the embodiments of the present invention in detail, for the sake of convenience, the cross-sectional diagrams showing the device structure will not be partially enlarged according to the general scale, and the schematic diagrams are only examples, which should not limit the scope of protection of the present invention. In addition, in actual production, the three-dimensional dimensions of length, width and depth should be included.

[0041] In order to make the objectives, technical solutions and advantages of the present invention more clear, the embodiments of the present invention will be further described in detail below with reference to the accompanying drawings.

[0042] The present invention provides the following technical solutions: an intelligent system for self-service check-in via mobile phone, which reduces the workload of front desk staff, shortens the waiting time of guests, provides convenient and personalized services, enhances guest satisfaction, reduces labor costs and operating expenses through automated processes, and can collect guest data to provide decision support for hotel operations;

[0043] Example 1

[0044] An intelligent system for self-service check-in via mobile phone, which includes a pre-check-in management system and a post-check-in management system:

[0045] in,

[0046] The pre-check-in management system includes:

[0047] The hotel introduction unit is used to introduce the hotel's geographical location and transportation, facilities and services, booking methods, corporate culture and service concepts. The hotel introduction unit includes the hotel's geographical location, distance from the airport and railway station, and information on various transportation methods; it also includes room types, catering services, fitness and entertainment facilities, and conference rooms and banquet halls; booking methods include official website booking, telephone booking, and third-party cooperation platform booking;

[0048] User registration and login unit, which is used by customers to register an account via mobile phone number or email address and log into the system using a password or two-factor authentication;

[0049] The room reservation unit is used for customers to select the appropriate room type, check-in time and check-in duration according to their needs. It includes a room information query module, a check-in information entry module and a payment integration module. The room information query module includes standard room, deluxe room and suite query; the check-in information entry module includes name, gender, date of birth and contact information entry ports; the payment integration module includes credit card, debit card, Alipay and WeChat payment;

[0050] Catering reservation unit, used for customers to select supporting catering services according to their needs, including catering information query module, catering reservation module and catering preparation module;

[0051] The post-occupancy management system includes:

[0052] The customer order management unit is used to receive reservation requests from different reservation platforms, automatically confirm reservation information, avoid reservation conflicts, and verify customer identity information. The customer order management unit authenticates the customer through valid documents such as mobile phone number, ID card, and passport. The system automatically recognizes and records the guest's identity information;

[0053] The hotel room management unit is used to collect statistics on different hotel rooms and update the data on the third-party booking platform in real time. The hotel room management unit also includes room status management, which monitors the occupancy status of the rooms in real time, including vacancy, occupancy, and maintenance status. Hotel managers can adjust the room status at any time as needed to meet the needs of different guests;

[0054] A catering order management unit is used to receive catering reservation requests and, based on the catering orders, send corresponding catering preparation lists to the kitchen;

[0055] The self-service check-out management unit is used for customers to apply for check-out on their mobile phones. The system will automatically calculate the refund amount and handle the check-out procedures. At the same time, it will send an electronic invoice to the customer's mobile phone. After the check-out is completed, the self-service check-out management unit will automatically generate a check-out report to facilitate the hotel's financial department to settle accounts;

[0056] The analysis and statistics management unit is used to conduct statistical analysis on the hotel's occupancy data and generate various reports to help the hotel management understand the hotel's operating conditions and formulate corresponding operating strategies;

[0057] It also includes a human-machine operation terminal, which is installed on the door of the guest room. The human-machine operation terminal includes a controller. The front surface of the controller is provided with a display unit, a camera and a fingerprint identifier. The display unit is a touch screen, and the camera is a face recognition camera. The controller is connected to the front desk PC via a wireless transmission module.

[0058] Although the present invention has been described above with reference to the embodiments, various modifications may be made thereto and parts thereof may be replaced by equivalents without departing from the scope of the present invention. In particular, as long as there is no structural conflict, the various features in the embodiments disclosed in the present invention may be used in combination with each other in any manner, and the fact that these combinations are not exhaustively described in this specification is only for the sake of omitting space and saving resources. Therefore, the present invention is not limited to the specific embodiments disclosed herein, but includes all technical solutions falling within the scope of the claims.

Claims

1. An intelligent system for self-service check-in via mobile phone, characterized in that: Including pre-check-in management system and post-check-in management system: in, The pre-check-in management system includes: Hotel introduction unit, used to introduce the hotel's geographical location and transportation, facilities and services, reservation methods, corporate culture and service concepts; User registration and login unit, which is used by customers to register an account via mobile phone number or email address and log into the system using a password or two-factor authentication; The room reservation unit is used for customers to select the appropriate room type, check-in time and check-in duration according to their needs, including room information query module, check-in information entry module and payment integration module; Catering reservation unit, used for customers to select supporting catering services according to their needs, including catering information query module, catering reservation module and catering preparation module; The post-check-in management system includes: A customer order management unit is used to receive booking requests from different booking platforms, automatically confirm booking information, avoid booking conflicts, and verify customer identity information; The hotel room management unit is used to collect statistics on different hotel rooms and update the data on the third-party booking platform in real time; A catering order management unit is used to receive catering reservation requests and, based on the catering orders, send corresponding catering preparation lists to the kitchen; Self-service check-out management unit, used for customers to apply for check-out on their mobile phones. The system will automatically calculate the refund amount and handle the check-out procedures, and send an electronic invoice to the customer's reservation mobile phone; The analysis and statistics management unit is used to conduct statistical analysis on the hotel's occupancy data and generate various reports to help the hotel management understand the hotel's operating conditions and formulate corresponding operating strategies.

2. The intelligent system for self-service check-in via mobile phone according to claim 1, characterized in that: The hotel introduction unit includes the hotel's geographical location, the distance from the airport and railway station, and information on various transportation methods; it also includes an introduction to room types, catering services, fitness and entertainment facilities, and conference and banquet halls; reservation methods include official website reservations, telephone reservations, and reservations on third-party cooperation platforms.

3. The intelligent system for self-service check-in via mobile phone according to claim 1, characterized in that: The room information query module includes standard room, deluxe room and suite query; the check-in information entry module includes name, gender, date of birth and contact information entry ports; the payment integration module includes credit card, debit card, Alipay and WeChat payment.

4. The intelligent system for self-service check-in via mobile phone according to claim 1, characterized in that: The customer order management unit authenticates the identity of the customer through valid documents such as mobile phone number, ID card and passport, and the system automatically recognizes and records the customer's identity information.

5. The intelligent system for self-service check-in via mobile phone according to claim 1, characterized in that: The hotel room management unit also includes room status management, which monitors the occupancy status of the room in real time, including vacancy, occupancy, and maintenance status; hotel managers can adjust the room status at any time as needed to meet the needs of different guests.

6. The intelligent system for self-service check-in via mobile phone according to claim 1, characterized in that: After the check-out is completed, the self-service check-out management unit will automatically generate a check-out report to facilitate the hotel's financial department to settle accounts.

7. The intelligent system for self-service check-in via mobile phone according to claim 1, characterized in that: It also includes a human-machine operation terminal, which is installed on the door of the guest room.

8. The intelligent system for self-service check-in via mobile phone according to claim 7, characterized in that: The human-machine operation terminal includes a controller, a display unit, a camera and a fingerprint identifier are arranged on the front surface of the controller, the display unit is a touch display screen, the camera is a face recognition camera, and the controller is connected to the front desk PC via a wireless transmission module.

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