Personalized customer management device and operation method

Abstract

The invention relates to the technical field of customer management, in particular to a personalized customer management device and an operation method.The personalized customer management device comprises an operation table and a camera shooting unit, supporting legs are arranged at the bottom end of the operation table, the camera shooting unit comprises a shell, and a camera and an early warning lamp are arranged in the shell; the camera unit slidably sleeves the top end of the operation table; a cleaning mechanism used for cleaning the camera and the early warning lamp is arranged in the shell, and a first lifting mechanism and a second lifting mechanism which are used for adjusting the height of the shell are arranged on the operation table. The height of a camera unit is adjusted according to the customer height, first information of a target customer in the target area is collected through the camera unit, and the first information comprises basic user information of the target customer; and an operating system arranged in the operating platform analyzes commodity information and corresponding logistics information of a target customer according to customer information acquired by the camera unit. And through lifting of the camera shooting unit, the flexibility of the device is improved, and an enterprise is helped to realize personalized and precise customer management.

Description

Technical Field

[0001] The present invention relates to the technical field of customer management, and in particular to a personalized customer management device and an operation method. Background Art

[0002] With the rapid development of science and technology in today's society, a new office method that can combine enterprise management work plans with computer networks has emerged. That is to say, the technological development of electronic systems will gradually replace the traditional office methods such as daily administrative inventory counting and account settlement through human management. At present, the management systems circulating on the market are either single-function and cannot meet the needs of users at all; the other is too many functions and cumbersome operations. Many functions are generally not used by small and medium-sized enterprises, which is a waste of resources, and the prices are relatively high, which is difficult for small and medium-sized enterprises to use. It has become a top priority to tailor a set of enterprise management software for these small and medium-sized enterprises. However, there is no good implementation of personnel management, commodity logistics management, and after-sales service. For the current market competition, it is not conducive to maintaining customers and tracking sales of goods.

[0003] The existing Chinese patent with authorization announcement number CN218240882U discloses a customer information management system, including a cabinet, a storage bin is installed on one side of the cabinet, and a number of smart identity cards are placed in the storage bin; a card reader is installed on the front side of the cabinet, and a card reader and a first wireless transceiver module are installed on the card reader; a touch screen is also installed on the front side of the cabinet, and the card reader, the first wireless transceiver module and the touch screen are all electrically connected to the control device set in the cabinet; the smart identity card includes a shell, an ink screen, a control board and a battery, and the display screen and the battery are all electrically connected to the control board; the control board is also integrated with a second wireless transceiver module. The utility model has the characteristics of convenient management of customer information.

[0004] However, the above customer information management system still has the following problems when in use: (1) The customer information management system lacks the function of making appropriate adjustments for different users; (2) The customer information management system lacks its own maintenance function, which affects its service life. Summary of the invention

[0005] In response to the problems existing in the above-mentioned prior art, the present invention provides a personalized customer management device and operation method. On the one hand, the eccentric disk is driven to rotate by a driving motor, thereby realizing automatic cleaning of the camera and the warning light, reducing the frequency of manual maintenance and improving work efficiency; on the other hand, the camera unit can be quickly raised and lowered by the operation of the foot pedal, and the camera unit can be accurately raised and lowered by the coordination of gears and racks, thereby improving the flexibility of the device.

[0006] To achieve the above purpose, the technical solution adopted by the present invention is: The present application provides a personalized customer management device and an operating method, comprising: an operating table and a camera unit, wherein a leg is provided at the bottom of the operating table, the camera unit comprises an outer shell, and a camera and a warning light are provided inside the outer shell; the camera unit is slidably sleeved on the top of the operating table; a cleaning mechanism for cleaning the camera and the warning light is provided inside the outer shell, and a first lifting mechanism and a second lifting mechanism for adjusting the height of the outer shell are provided on the operating table.

[0007] Furthermore, the cleaning mechanism comprises an eccentric disc rotatably mounted in the housing; the top of the eccentric disc is transmission-connected with a connecting rod; both ends of the connecting rod are provided with brush heads for cleaning.

[0008] Furthermore, a driving block is provided at the top of the eccentric disc, and a driving rod is connected to the top of the driving block; the driving rod is slidably connected to the shell.

[0009] Furthermore, the first lifting mechanism includes a foot pedal slidably arranged at the front end of the operating table; the rear end of the foot pedal is connected to a sliding rod slidably sleeved inside the operating table; and both sides of the sliding rod are connected to pushing components for pushing the shell.

[0010] Furthermore, the second lifting mechanism includes a rotating rod sleeved on the rear end of the operating table; two gears are provided at one end of the rotating rod located inside the operating table; two racks are provided at the bottom end of the shell, and the two racks are respectively meshed with corresponding gears.

[0011] Furthermore, a reinforcement mechanism for enhancing the stability of the legs is provided between the second lifting mechanism and the two legs located at the front side.

[0012] Furthermore, the reinforcement mechanism includes two synchronization rods connected to the racks respectively, and the ends of the two synchronization rods away from the racks are slidably mounted on the legs; a magnet is arranged between the synchronization rods and the legs; and a slider is mounted inside the legs and attracts the magnet.

[0013] Furthermore, both side ends of the shell are rotatably connected with support components; a slide groove for rotatably installing the support component is provided at the top of the operating table; and a spring for resetting is provided in the slide groove.

[0014] Furthermore, the method includes the following steps: S1: adjusting the height of the camera unit according to the height of the customer, and collecting first information of the target customer in the target area through the camera unit, wherein the first information includes basic user information of the target customer; S2: the operating system built into the console analyzes the product information and corresponding logistics information of the target customer based on the customer information collected by the camera unit.

[0015] Compared with the prior art, the present invention has the following beneficial effects: 1. By setting up the first lifting mechanism and the second lifting mechanism, the user is allowed to adjust the height of the camera unit according to actual needs, which improves the flexibility of the device; the first lifting mechanism can achieve rapid lifting and lowering through the operation of the foot pedal, while the second lifting mechanism can achieve more precise height adjustment through the cooperation of the rotating knob and the gear and rack, ensuring that the camera unit can adapt to the needs of different heights and viewing angles; the second lifting mechanism can also be used to make the door leaf leak out, which is convenient for the replacement and maintenance of the internal parts of the camera unit; the introduction of the cleaning mechanism effectively solves the cleaning problem of the camera and the warning light. By obtaining the first information of the target customer (including basic user information and product information) and analyzing the target data set, the logistics information of the target product can be more accurately predicted and determined, thereby helping enterprises to achieve personalized and precise customer management.

[0016] 2. The driving motor drives the eccentric disc to rotate, and then drives the brush head to move through the driving block, driving rod and connecting rod, so as to realize automatic cleaning of the camera and warning light, reduce the frequency of manual maintenance and improve work efficiency; this method not only provides hardware innovation, but also combines intelligent customer management strategies.

[0017] 3. The magnets and sliders set between the synchronization rod and the legs not only enhance the stability of the structure, but also ensure the stability and safety during the lifting and lowering of the shell; in addition, the support components on both sides of the shell and the slide and spring design on the operating table further enhance the stability and durability of the device.

[0018] 4. The design of the entire device focuses on user experience. The layout of the operating table, camera unit, lifting mechanism and other components is reasonable and easy to operate. Users can lift and clean the camera unit through simple operations (such as stepping on the foot pedal, rotating the knob, etc.), which greatly improves work efficiency.

[0019] 5. The device and method have good scalability and compatibility, and can be customized and optimized according to the actual needs of the enterprise; for example, more sensors, data analysis modules, etc. can be added to further enhance the intelligent level of customer management. BRIEF DESCRIPTION OF THE DRAWINGS

[0020] In order to more clearly illustrate the technical solutions of the embodiments of the present application, the drawings required for use in the embodiments will be briefly introduced below. It should be understood that the following drawings only show certain embodiments of the present application and therefore should not be regarded as limiting the scope. For ordinary technicians in this field, other related drawings can be obtained based on these drawings without paying creative work.

[0021] Figure 1 It is a structural schematic diagram of the present invention; Figure 2It is a rear view structural schematic diagram of the present invention; Figure 3 Schematic diagram of the internal structure of the camera unit in the present invention; Figure 4 For the present invention Figure 3 Schematic diagram of the cross-sectional structure of the middle CC plane; Figure 5 It is a schematic diagram of a partial cross-sectional structure of the present invention; Figure 6 It is a schematic diagram of the cross-sectional structure of the operating table in the present invention; Figure 7 It is a structural schematic diagram of the first lifting mechanism in the present invention; Figure 8 It is a structural schematic diagram of the support assembly in the present invention; Fig. 9 For the present invention Figure 6 The enlarged schematic diagram of point A in the middle; Fig.10 It is a schematic diagram of the cross-sectional structure of the present invention; Fig.11 It is a structural schematic diagram of the second lifting mechanism in the present invention; Fig.12 For the present invention Figure 6 A magnified schematic diagram of point B in the middle.

[0022] In the figure: 1-operating table; 11-support leg; 12-slide; 121-limiting groove; 13-installation cavity; 2-camera unit; 21-housing; 22-camera; 23-warning light; 24-door leaf; 25-cleaning mechanism; 251-eccentric disc; 252-drive motor; 253-drive block; 254-drive rod; 255-connecting rod; 256-brush head; 257-support rod; 26-fixing plate; 27-installation groove ;3-first lifting mechanism;31-foot pedal;32-sliding rod;33-pushing assembly;331-inclined block;332-fixing rod;4-second lifting mechanism;41-rotating rod;42-gear;43-knob;44-rack;45-synchronizing rod;46-magnet;47-slider;48-through hole;5-support assembly;51-push rod;52-telescopic rod;53-mounting seat;531-limiting block;6-spring. DETAILED DESCRIPTION

[0023] The technical solutions in the embodiments of the present invention will be described clearly and completely below in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments are only a part of the embodiments, rather than all the embodiments.

[0024] In the description of the present invention, it is necessary to understand that the terms "front", "rear", "left", "right", "up", "down", "top", "bottom", "inside", "outside", etc., indicating the orientation or position relationship are based on the orientation or position relationship shown in the drawings, and are only for the convenience of describing the present invention and simplifying the description, rather than indicating or implying that the device or element referred to must have a specific orientation, be constructed and operated in a specific orientation, and therefore cannot be understood as a limitation on the present invention.

[0025] In the description of this application, it should also be noted that, unless otherwise clearly specified and limited, the terms "set", "install", "connect", and "connect" should be understood in a broad sense, for example, it can be a fixed connection, a detachable connection, or an integral connection; it can be a direct connection, or an indirect connection through an intermediate medium, or it can be the internal communication of two elements. For ordinary technicians in this field, the specific meanings of the above terms in this application can be understood according to specific circumstances. Embodiment 1

[0026] Combination Figure 1-12 As shown, the present invention provides a personalized customer management device, including: an operating table 1 and a camera unit 2, the bottom end of the operating table 1 is provided with a support leg 11, the camera unit 2 includes a shell 21, and the shell 21 is provided with a camera 22 and a warning light 23; the camera unit 2 is slidably sleeved on the top of the operating table 1; the shell 21 is provided with a cleaning mechanism 25 for cleaning the camera 22 and the warning light 23, and the operating table 1 is provided with a first lifting mechanism 3 and a second lifting mechanism 4 for adjusting the height of the shell 21.

[0027] In this embodiment, the operation table 1 is the main structure of the entire device. The operation table 1 is embedded with a management system for customer management, which can store, analyze and display customer information and corresponding data. It should be noted that the management system is a prior art, and any system that can achieve customer management can be used. The bottom end is provided with a leg 11 to ensure the stability of the device. The top of the operation table 1 is designed with a slide rail or other sliding mechanism for slidingly installing the camera unit 2. This slide rail or other sliding mechanism is a prior art and will not be described in detail in the present invention. The shell 21 is used to protect the internal components, and the front end is provided with an openable door leaf 24 for easy maintenance. The camera 22 is used to capture customer image information, and the warning light 23 is used to issue a warning in specific circumstances (such as customer recognition failure). The operation table 1 and the leg 11 can be made of sturdy and durable metal materials (such as aluminum alloy or stainless steel) to ensure the stability and durability of the device; the shell 21 can be made of lightweight but high-strength plastic or composite materials to reduce weight while maintaining good protection performance; the user manages customer information through the operation table 1, and the camera unit 2 captures customer image information in real time.

[0028] Furthermore, the cleaning mechanism 25 includes an eccentric disc 251 rotatably mounted in the housing 21 ; the top of the eccentric disc 251 is transmission-connected with a connecting rod 255 ; both ends of the connecting rod 255 are provided with brush heads 256 for cleaning.

[0029] Furthermore, a driving block 253 is disposed at the top of the eccentric disc 251 , and a driving rod 254 is connected to the top of the driving block 253 ; the driving rod 254 is slidably connected to the housing 21 .

[0030] It should be noted that the eccentric disc 251 is connected to the driving motor 252 through a driving shaft, and the driving shaft passes through the position near the top of the eccentric disc 251, and is fixed to the eccentric disc 251 by a buckle, so that the driving shaft can stably drive the eccentric disc 251 to rotate around the axis of the driving shaft. A groove matching the eccentric disc 251 is provided at the bottom of the driving block 253, so that the eccentric disc 251 is always located in the groove to prevent misalignment; two support rods 257 are provided at the rear end of the driving block 253, and a groove matching the support rods 257 is provided on the outer shell 21, and the rear end of the support rods 257 slides in the groove to further fix the driving block 253 and improve stability. The driving rod 254 slides through the fixing plate 26 installed in the outer shell 21, and the fixing plate 26 is located above the driving block 253 to provide a stable supporting force for the driving rod 254; a spring 6 is provided on the outer sleeve of the driving rod 254 to prevent jamming during resetting.

[0031] The driving motor 252 drives the eccentric disc 251 to rotate, and drives the connecting rod 255 and the brush head 256 to move up and down through the driving block 253 and the driving rod 254 to clean the dust and dirt on the surface of the camera 22 and the warning light 23; the brush head 256 in the cleaning mechanism 25 can be made of soft bristle material to avoid scratching the surface of the camera 22 and the warning light 23. When it is necessary to clean the camera 22 and the warning light 23, the cleaning mechanism 25 is started, the driving motor 252 drives the eccentric disc 251 to rotate, and the brush head 256 is moved up and down through mechanical linkage to complete the cleaning work.

[0032] Working principle: The driving motor 252 provides a rotational force, and utilizes the height difference generated when the eccentric disk 251 rotates to raise or lower the driving block 253, and then moves the brush head 256 up and down through mechanical transmission to clean the surface of the camera 22 and the warning light 23. Embodiment 2

[0033] Based on Example 1, refer to Figure 2-12As shown, in order to improve the flexibility of the device, the first lifting mechanism 3 includes a foot pedal 31 slidably arranged at the front end of the operating platform 1; the rear end of the foot pedal 31 is connected to a sliding rod 32 slidably sleeved inside the operating platform 1; and both sides of the sliding rod 32 are connected to a pushing component 33 for pushing the housing 21.

[0034] In this embodiment, the bottom end of the foot pedal 31 is rotatably connected to the operating table 1, and the top end of the foot pedal 31 is connected to the sliding rod 32 through a connecting rod assembly, which includes a first connecting rod rotatably connected to the foot pedal 31, and the other end of the first connecting rod is rotatably connected to an L-shaped connecting rod, and the top end of the L-shaped connecting rod is connected to the rear end of the installation cavity 13 with a spring 6 for reset; the pushing assembly 33 includes an inclined block 331 in contact with the bottom end of the housing 21, and a fixed rod 332 fixedly connected to the sliding rod 32 and the inclined block 331 at both ends; the portion of the operating table 1 near the bottom end is provided with an installation cavity 13, and a corresponding groove is provided at the position corresponding to the spring 6. When in use, the foot steps on the foot pedal 31 to drive the sliding rod 32 to move backward, and drives the inclined block 331 to move backward, and the slope of the inclined block 331 is used to realize the function of supporting the housing 21 at different heights.

[0035] Furthermore, both side ends of the housing 21 are rotatably connected with support components 5; a slide groove 12 for rotatably mounting the support component 5 is provided at the top of the operating table 1; and a spring 6 for resetting is provided in the slide groove 12.

[0036] It should be noted that a mounting seat 53 is slidably mounted in the chute 12, and the support assembly 5 includes two push rods 51, a telescopic rod 52 is sleeved between the two push rods 51, one end of the push rod 51 close to the housing 21 is rotatably connected to the mounting groove 27 of the housing 21, and one end close to the chute 12 is rotatably connected to the mounting seat 53, and the front and rear ends of the mounting seat 53 are connected to the limit blocks 531, and the front and rear ends of the chute 12 are provided with limit grooves 121 matching the limit blocks 531. When the foot pedal 31 is not used, the support assembly 5 supports the camera unit 2 at a height suitable for most people, so that the camera 22 can collect people within the average height range. The locking mechanism between the telescopic rod 52 and the push rod 51 is a prior art, and will not be described in detail in this application. When in use, the support assembly 5 can slide in the chute 12 at the top of the operating table 1 and be reset by the spring 6, ensuring that the camera unit 2 can remain stable at different heights, and can also assist the camera unit 2 to return to its original position when the force on the foot pedal 31 is released.

[0037] During use, when the user steps on the foot pedal 31 , the sliding rod 32 slides inside the operating table 1 and pushes the housing 21 up or down through the pushing assembly 33 .

[0038] Working principle: by applying external force to the foot pedal 31, the foot pedal 31 drives the connecting rod to squeeze the spring 6 backward, and drives the sliding rod 32 to move backward, driving the fixed rod 332 to drive the inclined block 331 to move backward, and under the action of the slope of the inclined block 331, the shell 21 slides upward. Embodiment 3

[0039] Based on the first and second embodiments, refer to Figure 2-12 As shown, in order to further improve the functionality of the device, the second lifting mechanism 4 includes a rotating rod 41 sleeved on the rear end of the operating table 1; two gears 42 are provided at one end of the rotating rod 41 located inside the operating table 1; two racks 44 are provided at the bottom end of the housing 21, and the two racks 44 are respectively engaged with the corresponding gears 42.

[0040] The operating table 1 is provided with an installation space for installing a rotating rod 41, the rotating rod 41 is rotatably sleeved in the installation space, and the knob 43 is located at a position near the bottom end of the operating table 1 and is fixedly connected to the rotating rod 41. Two gears 42 are fixedly sleeved on the rotating rod 41 and are symmetrically located in the middle of the installation cavity 13 in the operating table 1.

[0041] Furthermore, a reinforcement mechanism for enhancing the stability of the legs 11 is provided between the second lifting mechanism 4 and the two legs 11 located at the front side.

[0042] Furthermore, the reinforcement mechanism includes two synchronization rods 45 connected to the rack 44, and the ends of the two synchronization rods 45 away from the rack 44 are slidably mounted on the support leg 11; a magnet 46 is arranged between the synchronization rod 45 and the support leg 11; and a slider 47 is arranged inside the support leg 11 and attracts the magnet 46.

[0043] The two racks 44 are slidably connected to the operating table 1. When the knob 43 is turned, the racks 44 can drive the housing 21 to slide upward or downward under the action of the meshing of the racks 44 and the gear 42. The two synchronization rods 45 are both sleeved on the two legs 11 at the front end and can slide upward or downward with the racks 44.

[0044] In this embodiment, suction cup-shaped feet are provided at the bottom ends of the four legs 11, and a baffle with a through hole 48 is provided on the upper end of the feet. When the synchronization rod 45 slides upward, the slider 47 is driven to slide upward, and then the air in the feet is extracted through the through hole 48, thereby enhancing the adsorption capacity of the bottom to prevent instability caused by unbalanced gravity of the device when the camera unit 2 moves upward.

[0045] Working principle: Rotating knob 43 drives rotating rod 41 to rotate, gear 42 meshes with rack 44, causing rack 44 (and housing 21) to slide up and down along operating table 1, while synchronization rod 45 slides on supporting leg 11 to realize lifting and lowering adjustment of housing 21, and utilizing magnetic force to assist stability of housing 21 during lifting and lowering to reduce shaking of device. When housing 21 rises to a certain height and door leaf 24 leaks out, parts of cleaning mechanism 25 can be maintained or replaced. Embodiment 4

[0046] On the basis of the first, second and third embodiments, the present invention provides an operation method for personalized customer management, comprising the following steps: S1: Adjust the height of the camera unit 2 according to the customer's height, and collect the first information of the target customer in the target area through the camera unit 2, wherein the first information includes the basic user information of the target customer; S2: The built-in operating system of the operating console 1 analyzes the product information and corresponding logistics information of the target customer based on the customer information collected by the camera unit 2.

[0047] Personalized customer management and services are achieved by obtaining basic user information and product information of target customers, analyzing target data sets, determining logistics information, etc.

[0048] Specific application cases A personalized customer management device and operation method, which can record the basic information, purchase history, preferences and behavior patterns of customers, and provide a complete customer portrait for enterprises. Used for sales process automation and monitoring: The personalized customer management device can be based on preset rules and processes. Used for personalized customer service: Based on customer portraits, enterprises can manage customers in layers and clarify the value and potential of different customers.

[0049] The present application provides a personalized customer management device and operation method. When the device is used, the specific operation process is as follows: When the customer searches for information, he applies external force by stepping on the foot pedal 31, so that the foot pedal 31 drives the connecting rod to compress the spring 6 backward, and drives the sliding rod 32 to move backward, drives the fixed rod 332 to drive the inclined plane block 331 to move backward, and under the effect of the slope of the inclined plane block 331, the housing 21 slides upward to adjust the height of the camera unit. The staff can also assist, rotate the knob 43 to drive the rotating rod 41 to rotate, the gear 42 engages with the rack 44, and the rack 44 (and the housing 21) slides up and down along the operating table 1, and the synchronous rod 45 slides on the leg 11 to realize the lifting and lowering of the housing 21 to adjust the height of the camera unit. In addition, when the housing 21 rises to a certain height, the door leaf 24 leaks out, and the parts of the cleaning mechanism 25 can be maintained or replaced.

[0050] Connect the device to the enterprise's local area network or the Internet to ensure that data can be synchronized and accessed in real time; configure the device's system parameters, such as customer classification, product information, sales process, etc., according to the actual needs of the enterprise; when a new customer visits, the staff enters the customer's basic information, such as name, contact information, address, etc., through the device's operating console 1; the camera unit 2 automatically captures the customer's image and stores it in association with the customer information; the customer can step on the foot pedal 31 to raise the camera 22 by himself; or the staff can assist in rotating the knob 43 to adjust the height of the camera 22.

[0051] In summary, although the embodiments of the present invention have been shown and described, those skilled in the art will appreciate that various changes, modifications, substitutions and variations may be made to the embodiments without departing from the principles and spirit of the present invention, and that the scope of the present invention is defined by the claims and their equivalents.

Claims

1. A personalized customer management device, comprising: An operating table (1) and a camera unit (2), wherein the operating table (1) is provided with a support leg (11) at the bottom end, and the camera unit (2) comprises a housing (21), wherein a camera (22) and a warning light (23) are provided inside the housing (21); the characteristics are as follows: The camera unit (2) is slidably mounted on the top of the operating table (1); A cleaning mechanism (25) for cleaning the camera (22) and the warning light (23) is provided in the housing (21), and a first lifting mechanism (3) and a second lifting mechanism (4) for adjusting the height of the housing (21) are provided on the operating table (1).

2. The personalized customer management device according to claim 1, characterized in that: The cleaning mechanism (25) comprises an eccentric disc (251) rotatably mounted in the housing (21); The top of the eccentric disc (251) is drivingly connected to a connecting rod (255); both ends of the connecting rod (255) are provided with brush heads (256) for cleaning.

3. The personalized customer management device according to claim 2, characterized in that: A driving block (253) is provided at the top end of the eccentric disc (251), and a driving rod (254) is connected to the top end of the driving block (253); The driving rod (254) is slidably connected to the housing (21).

4. The personalized customer management device according to claim 1, characterized in that: The first lifting mechanism (3) comprises a foot pedal (31) slidably arranged at the front end of the operating platform (1); The rear end of the foot pedal (31) is connected to a sliding rod (32) which is slidably mounted inside the operating table (1); Pushing components (33) for pushing the housing (21) are connected to both sides of the sliding rod (32).

5. The personalized customer management device according to claim 1, characterized in that: The second lifting mechanism (4) comprises a rotating rod (41) sleeved on the rear end of the operating platform (1); One end of the rotating rod (41) located inside the operating table (1) is provided with two gears (42); Two racks (44) are provided at the bottom end of the housing (21), and the two racks (44) are respectively meshed with corresponding gears (42).

6. The personalized customer management device according to claim 5, characterized in that: A reinforcement mechanism for enhancing the stability of the supporting legs (11) is also provided between the second lifting mechanism (4) and the two supporting legs (11) located at the front side.

7. The personalized customer management device according to claim 6, characterized in that: The reinforcement mechanism comprises two synchronous rods (45) connected to the racks (44) respectively, and one end of the two synchronous rods (45) away from the racks (44) is slidably sleeved on the supporting legs (11); A magnet (46) is provided between the synchronization rod (45) and the support leg (11); A sliding block (47) is sleeved inside the supporting leg (11) and is attracted to the magnet (46).

8. The personalized customer management device according to claim 1, characterized in that: Both side ends of the housing (21) are rotatably connected to support assemblies (5); The top of the operating table (1) is provided with a slide groove (12) for rotatably mounting the support assembly (5); A spring (6) for returning to the original position is arranged in the sliding groove (12).

9. The method for operating the personalized customer management device according to any one of claims 1 to 8, characterized in that: The following steps are involved: S1: adjusting the height of the camera unit (2) according to the height of the customer, and collecting first information of the target customer in the target area through the camera unit (2), wherein the first information includes basic user information of the target customer; S2: The operating system built into the operating console (1) analyzes the target customer's product information and corresponding logistics information based on the customer information collected by the camera unit (2).

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