Configurable work order supervision method
Through configurable work order supervision methods, including scheduling configuration, rule configuration and automatic or manual supervision, problems such as time-out of work order process are solved, timely monitoring and supervision of work orders are realized, and production efficiency and customer satisfaction are improved.
Patent Information
- Application Number
- CN202510021564.1
- Authority / Receiving Office
- CN · China
- Patent Type
- Applications(China)
- Current Assignee / Owner
- Filing Date
- 2025-01-07
- Publication Date
- 2025-04-15
AI Technical Summary
With the development of multi-module and multi-business, the scale and number of work order processes have increased, resulting in an increase in the chance of work order processes such as timeout, and it is impossible to monitor and schedule and supervise in a timely manner.
Provide a configurable work order supervision method, including scheduling configuration, supervision rule configuration, generation of supervision work orders and automatic or manual supervision, through custom dispatchers and items, configuring supervision templates, generating supervision work orders based on preset filter conditions and performing automatic or manual supervision.
Timely monitoring and supervision of abnormal state work orders such as early warning timeouts have been realized, reducing the probability of negative situations of timeouts have occurred, promptly promoting the circulation of work orders for important process, and improving production efficiency and customer satisfaction.
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Figure CN119831285A_ABST
Abstract
Description
Technical Field
[0001] The invention discloses a configurable work order supervision method, and relates to the technical field of computers. Background Art
[0002] With the continuous development of multiple modules and multiple businesses, the scale and number of work order processes supporting business development are also growing, which inevitably increases the probability of work order process timeouts and other situations, and it is impossible to monitor, schedule and supervise such work orders in a timely manner. Summary of the invention
[0003] In view of the problems of the prior art, the present invention provides a configurable work order supervision method, which realizes timely monitoring and supervision of work orders in abnormal states such as warning timeouts, reduces the probability of negative situations such as timeouts, promptly promotes the flow of important process work orders, and improves production efficiency and customer satisfaction.
[0004] The specific scheme proposed by the present invention is:
[0005] The present invention provides a configurable work order supervision method, comprising:
[0006] Step 1: Perform scheduling configuration: configure scheduling personnel, configure scheduling items, and configure supervision templates.
[0007] Step 2: Configure supervision rules: obtain scheduling items based on product and business relevance, customize incremental scheduling levels to identify the importance of supervision events, filter target work orders based on preset filtering conditions, select the specific person in charge of reminder supervision, configure the supervision reminder method, select the template for supervision reminder to generate supervision words, and configure the supervision reminder cycle.
[0008] Step 3: Generate supervision work orders: According to the business work order volume and supervision rules, configure the scheduled task to generate supervision work orders.
[0009] Step 4: Perform automatic or manual supervision: After the supervision work order is generated, the supervision information is sent to the configured supervisor to remind the supervisor through automatic supervision. Through manual supervision, operations are performed on the front-end supervision page, and after confirming that the scheduling has been completed, the supervision work order is closed to complete the closed loop.
[0010] Furthermore, in step 1 of the configurable work order supervision method, the dispatcher is configured, including: customizing the dispatcher type, configuring the dispatcher according to the business scenario classification, conducting targeted supervision of the dispatcher in the subsequent supervision reminder link, filling in the dispatcher's name and contact information on the front-end page, and editing the dispatcher's working hours.
[0011] Furthermore, in step 1 of the configurable work order supervision method, the scheduling items are configured, including: customizing the scheduling items according to different products and businesses to identify the ownership of the supervision events, so that the supervision scenarios are clear.
[0012] Furthermore, in step 1 of the configurable work order supervision method, a supervision template is configured, including: setting an editable template for automatic supervision or partial manual supervision scenarios, prefabricating necessary template syntax, and generating supervision scripts according to the needs of different scenarios.
[0013] Furthermore, in step 3 of the configurable work order supervision method, a supervision work order is generated, including: according to the configured supervision rules, the work orders or links that meet the rules are screened out through the processing of the Java program, and a supervision event instance is generated, and it is combined with the work order link into a pending supervision event, and the supervision event is provided to the next scheduling supervision link as an operation object.
[0014] The present invention also provides a configurable work order supervision device, including a scheduling configuration module, a rule configuration module, a supervision work order management module and a supervision execution module.
[0015] The scheduling configuration module performs scheduling configuration: configuring scheduling personnel, configuring scheduling items, configuring supervision templates,
[0016] The rule configuration module is used to configure supervision rules: obtain scheduling items based on product and business relevance, customize the incremental scheduling level to identify the importance level of supervision events, filter target work orders based on preset filtering conditions, select the specific person in charge of supervision reminders, configure the supervision reminder method, select the template used for supervision reminders to generate supervision words, and configure the supervision reminder cycle.
[0017] The supervision work order management module generates supervision work orders: according to the business work order volume and supervision rules, the scheduled tasks are configured to generate supervision work orders.
[0018] The supervision execution module performs automatic or manual supervision: through automatic supervision, after the supervision work order is generated, supervision information is sent to the configured supervisor to remind the supervisor; through manual supervision, operations are performed on the front-end supervision page, and after confirming that the scheduling has been completed, the supervision work order is closed to complete the closed loop.
[0019] Furthermore, the scheduling configuration module of the configurable work order supervision device configures the scheduling personnel, including: customizing the scheduling personnel type, configuring the scheduling personnel according to business scenario classification, conducting targeted supervision of the scheduling personnel in the subsequent supervision reminder link, filling in the scheduling personnel's name and contact information on the front-end page, and editing the scheduling personnel's working hours.
[0020] Furthermore, the scheduling configuration module of the configurable work order supervision device configures scheduling items, including: customizing scheduling items according to different products and businesses to identify the ownership of supervision events, so that the supervision scenarios are clear.
[0021] Furthermore, the scheduling configuration module of the configurable work order supervision device configures the supervision template, including: setting an editable template for automatic supervision or partial manual supervision scenarios, prefabricating necessary template syntax, and generating supervision scripts according to the needs of different scenarios.
[0022] Furthermore, the supervision work order management module of the configurable work order supervision device generates a supervision work order, including: screening out work orders or links that meet the rules according to the configured supervision rules through processing by a Java program, generating a supervision event instance, and combining it with the work order link into a pending supervision event, and providing the supervision event to the next scheduling supervision link as an operation object.
[0023] The benefits of the present invention are:
[0024] It is applicable to the comprehensive dispatching platform system, and realizes the prerequisite setting of necessary elements from dispatching management configuration, to detailed rule design and editing of dispatching rule configuration, to the generation of supervision work order events according to the configured dispatching rules in the scheduled tasks, and finally to the optional automatic supervision and manual supervision to complete the closed loop of dispatching actions of supervision instances. It can well help platform personnel to monitor and manage work orders or links more accurately and intelligently, and improve management efficiency. BRIEF DESCRIPTION OF THE DRAWINGS
[0025] In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings required for use in the embodiments or the description of the prior art will be briefly introduced below. Obviously, the drawings described below are some embodiments of the present invention. For ordinary technicians in this field, other drawings can be obtained based on these drawings without paying creative work.
[0026] Figure 1 It is a schematic diagram of the application process of the method of the present invention.
[0027] Figure 2 It is a schematic diagram of the front-end display scheduling configuration interface.
[0028] Figure 3 This is a schematic diagram of the front-end configuration template interface. DETAILED DESCRIPTION
[0029] The present invention is further described below in conjunction with the accompanying drawings and specific embodiments so that those skilled in the art can better understand the present invention and implement it, but the embodiments are not intended to limit the present invention.
[0030] Example 1
[0031] The present invention provides a configurable work order supervision method, comprising:
[0032] Step 1: Perform scheduling configuration: configure scheduling personnel, configure scheduling items, and configure supervision templates.
[0033] The configuration of dispatchers includes: customizing the types of dispatchers, configuring dispatchers according to business scenarios, conducting targeted supervision of dispatchers in the subsequent supervision and reminder stages, filling in the dispatcher's name and contact information on the front-end page, and editing the dispatcher's working hours.
[0034] Configure scheduling items, including: customizing scheduling items according to different products and businesses to identify the ownership of supervision events, making the supervision scenarios clear.
[0035] Configure supervision templates, including: setting editable templates for automatic supervision or some manual supervision scenarios, pre-making necessary template syntax, and generating supervision scripts according to the needs of different scenarios.
[0036] Step 2: Configure supervision rules: Obtain scheduling items based on product and business relevance, and define custom incremental scheduling levels to identify the importance of supervision events, such as processing reminder levels, near-due supervision levels, timeout upgrade levels, and so on.
[0037] Filter the target work orders according to the preset filtering conditions, select the specific person in charge of reminder supervision, configure the supervision reminder method, such as SMS, IVR voice, email, etc., select the template for supervision reminder to generate supervision words, and configure the supervision reminder cycle to appropriately perform single or cyclic reminders. Support customized scheduling rule SQL editing to implement the special logic of specific rules.
[0038] Step 3: Generate supervision work orders: Generate supervision work orders according to the supervision rules and configuration of scheduled tasks based on the business work order volume. For example, it can specifically include: filtering out work orders or links that meet the rules through the Java program according to the configured supervision rules, generating supervision event instances, and combining them with the work order links to form pending supervision events, and providing the supervision events to the next scheduling supervision link as the operation object.
[0039] Step 4: Perform automatic or manual supervision: After the supervision work order is generated, the supervision information is sent to the configured supervisor to remind the supervisor through automatic supervision. Through manual supervision, operations are performed on the front-end supervision page, and after confirming that the scheduling has been completed, the supervision work order is closed to complete the closed loop.
[0040] Automatic supervision means sending supervision information to the configured supervisor as soon as possible after the supervision event is generated to remind the supervisor. Manual supervision is more flexible. The operator can operate on the supervision page in the system and close the supervision event after confirming that the scheduling has been completed to complete the closed loop.
[0041] At the same time, the generation history of the supervision work order and the supervision action history are completely and accurately saved in the system. The supervision rules and other configurations can be adjusted based on the historical data to achieve more reasonable monitoring management.
[0042] Example 2
[0043] The present invention also provides a configurable work order supervision device, including a scheduling configuration module, a rule configuration module, a supervision work order management module and a supervision execution module.
[0044] The scheduling configuration module performs scheduling configuration: configuring scheduling personnel, configuring scheduling items, configuring supervision templates,
[0045] The rule configuration module is used to configure supervision rules: obtain scheduling items based on product and business relevance, customize the incremental scheduling level to identify the importance level of supervision events, filter target work orders based on preset filtering conditions, select the specific person in charge of supervision reminders, configure the supervision reminder method, select the template used for supervision reminders to generate supervision words, and configure the supervision reminder cycle.
[0046] The supervision work order management module generates supervision work orders: according to the business work order volume and supervision rules, the scheduled tasks are configured to generate supervision work orders.
[0047] The supervision execution module performs automatic or manual supervision: through automatic supervision, after the supervision work order is generated, supervision information is sent to the configured supervisor to remind the supervisor; through manual supervision, operations are performed on the front-end supervision page, and after confirming that the scheduling has been completed, the supervision work order is closed to complete the closed loop.
[0048] As the information interaction and execution process between the modules in the above-mentioned device are based on the same concept as the embodiment of the method of the present invention, the specific contents can be found in the description of the embodiment of the method of the present invention and will not be repeated here.
[0049] Similarly, the device of the present invention is applicable to the comprehensive dispatching platform system, which realizes the prerequisite setting of necessary elements from the dispatching management configuration, the detailed rule design and editing of the dispatching rule configuration, the generation of the supervision work order event according to the configured dispatching rules in the scheduled task, and finally the optional automatic supervision and manual supervision to complete the scheduling action of the supervision instance. It can well help the platform personnel to monitor and manage the work orders or links more accurately and intelligently, and improve the management efficiency.
[0050] It should be noted that not all steps and modules in the above-mentioned processes and device structures are necessary, and some steps or modules can be ignored according to actual needs. The execution order of each step is not fixed and can be adjusted as needed. The system structure described in the above-mentioned embodiments can be a physical structure or a logical structure, that is, some modules may be implemented by the same physical entity, or some modules may be implemented by multiple physical entities, or some components in multiple independent devices may be implemented together.
[0051] The above-described embodiments are only preferred embodiments for fully illustrating the present invention, and the protection scope of the present invention is not limited thereto. Equivalent substitutions or changes made by those skilled in the art based on the present invention are within the protection scope of the present invention. The protection scope of the present invention shall be subject to the claims.
Claims
1. A configurable work order supervision method, characterized by include: Step 1: Perform scheduling configuration: configure scheduling personnel, configure scheduling items, and configure supervision templates. Step 2: Configure supervision rules: obtain scheduling items based on product and business relevance, customize incremental scheduling levels to identify the importance of supervision events, filter target work orders based on preset filtering conditions, select the specific person in charge of reminder supervision, configure the supervision reminder method, select the template for supervision reminder to generate supervision words, and configure the supervision reminder cycle. Step 3: Generate supervision work orders: According to the business work order volume and supervision rules, configure the scheduled task to generate supervision work orders. Step 4: Perform automatic or manual supervision: After the supervision work order is generated, the supervision information is sent to the configured supervisor to remind the supervisor through automatic supervision. Through manual supervision, operations are performed on the front-end supervision page, and after confirming that the scheduling has been completed, the supervision work order is closed to complete the closed loop.
2. A configurable work order supervision method according to claim 1, characterized in that Configure the dispatcher in step 1, including: customize the dispatcher type, configure the dispatcher according to the business scenario, conduct targeted supervision of the dispatcher in the subsequent supervision reminder link, fill in the dispatcher's name and contact information on the front-end page, and edit the dispatcher's working hours.
3. A configurable work order supervision method according to claim 1, characterized in that In step 1, the scheduling items are configured, including: customizing the scheduling items according to different products and businesses to identify the ownership of the supervision events, making the supervision scenarios clear.
4. A configurable work order supervision method according to claim 1, characterized in that In step 1, the supervision template is configured, including: setting up editable templates for automatic supervision or some manual supervision scenarios, and pre-making necessary template syntax to generate supervision scripts according to the needs of different scenarios.
5. A configurable work order supervision method according to claim 1, characterized in that In step 3, a supervision work order is generated, including: filtering out the work orders or links that meet the rules through the Java program according to the configured supervision rules, generating supervision event instances, and combining them with the work order links into pending supervision events, and providing the supervision events to the next scheduling supervision link as the operation object.
6. A configurable work order supervision device, characterized in that It includes scheduling configuration module, rule configuration module, supervision work order management module and supervision execution module. The scheduling configuration module performs scheduling configuration: configuring scheduling personnel, configuring scheduling items, configuring supervision templates, The rule configuration module is used to configure supervision rules: obtain scheduling items based on product and business relevance, customize the incremental scheduling level to identify the importance level of supervision events, filter target work orders based on preset filtering conditions, select the specific person in charge of supervision reminders, configure the supervision reminder method, select the template used for supervision reminders to generate supervision words, and configure the supervision reminder cycle. The supervision work order management module generates supervision work orders: according to the business work order volume and supervision rules, the scheduled tasks are configured to generate supervision work orders. The supervision execution module performs automatic or manual supervision: through automatic supervision, after the supervision work order is generated, supervision information is sent to the configured supervisor to remind the supervisor; through manual supervision, operations are performed on the front-end supervision page, and after confirming that the scheduling has been completed, the supervision work order is closed to complete the closed loop.
7. A configurable work order supervision device according to claim 6, characterized in that The scheduling configuration module configures scheduling personnel, including: customizing scheduling personnel types, configuring scheduling personnel according to business scenario classification, conducting targeted supervision of scheduling personnel in the subsequent supervision reminder link, filling in the scheduling personnel's name and contact information on the front-end page, and editing the scheduling personnel's working hours.
8. A configurable work order supervision device according to claim 6, characterized in that The scheduling configuration module configures scheduling items, including: customizing scheduling items according to different products and businesses to identify the ownership of supervision events, making the supervision scenarios clear.
9. A configurable work order supervision device according to claim 6, characterized in that The scheduling configuration module configures the supervision template, including: setting editable templates for automatic supervision or some manual supervision scenarios, pre-making necessary template syntax, and generating supervision scripts according to the needs of different scenarios.
10. A configurable work order supervision device according to claim 6, characterized in that The supervision work order management module generates supervision work orders, including: filtering out work orders or links that meet the rules through Java program processing according to the configured supervision rules, generating supervision event instances, and combining them with the work order links into pending supervision events, and providing the supervision events to the next scheduling supervision link as the operation object.