Method and device for realizing first passenger service, electronic equipment and storage medium

Abstract

The invention discloses a method and device for realizing first passenger service, electronic equipment and a storage medium, and the method for realizing first passenger service comprises the steps: obtaining target route information and historical route information of a target passenger; determining whether the target passenger is a first passenger according to the historical route information; in response to the fact that the target passenger is the first passenger, generating target guidance information of the target passenger according to the target route information; and sending the target guidance information to the front-end equipment of the target passenger. The technical problem of poor travel experience of first passengers in the prior art is solved.

Description

Technical Field

[0001] The present invention relates to the field of automation technology, and in particular to a method, device, electronic equipment and storage medium for implementing first-time passenger service. Background Art

[0002] First Time Flyers are passengers who fly for the first time. They lack a full understanding of aviation services and are not familiar with the procedures, rules, and habits of air travel. They often need to apply for special services before or after purchasing tickets, such as wheelchairs, baby cradles, etc. These special services must be applied for within a certain time before the flight takes off, otherwise the travel experience of passengers cannot be guaranteed.

[0003] At present, the industry mainly provides manual services for first-time passengers. Passengers apply by calling the airline service hotline, and the service staff will check the passenger information and provide corresponding services according to the passenger's requirements. This manual service method has obvious disadvantages. First, it is inefficient. It takes a long time for first-time passengers to get services, and there is a situation where the service staff does not understand the passenger information accurately. Second, the service experience is not good, and passengers are prone to anxiety when using manual services.

[0004] Currently, no corresponding solution has been proposed for the above problems. Summary of the invention

[0005] The embodiments of the present invention provide a method, device, electronic device and storage medium for implementing first-time passenger service, so as to at least solve the technical problem of poor travel experience of first-time passengers in the prior art.

[0006] According to one embodiment of the present invention, a method for implementing first-time passenger services is provided, including: obtaining target route information and historical route information of a target passenger; determining whether the target passenger is a first-time passenger based on the historical route information; in response to the target passenger being a first-time passenger, generating target guidance information for the target passenger based on the target route information; and sending the target guidance information to a front-end device of the target passenger.

[0007] Optionally, the method for implementing first-time passenger service also includes: the target route information includes at least one of the following: departure airport terminal information, arrival airport terminal information and route time information.

[0008] Optionally, the method for implementing first-time passenger service further includes: determining whether the historical route information includes valid route information; and in response to the historical route information not including valid route information, determining that the target passenger is a first-time passenger.

[0009] Optionally, the method for implementing first-time passenger service also includes: in response to the target passenger being a first-time passenger, determining a target service order for the target passenger according to target route information; and extracting target guidance information from the target service order.

[0010] Optionally, the method for implementing first-time passenger service also includes: the target guidance information includes at least one of the following: check-in counter information, registration route information and security inspection channel information.

[0011] Optionally, the method for implementing first-time passenger service also includes: in response to the target passenger being a first-time passenger, determining the target departure airport based on the target route information; determining whether there is first-time passenger service at the target departure airport; in response to the existence of first-time passenger service at the target departure airport, determining a target application time point; in response to the target application time point being earlier than a preset time point, generating target guidance information for the target passenger based on the target route information.

[0012] Optionally, the method for implementing first-time passenger service also includes: in response to the target passenger being a first-time passenger, determining the target arrival airport based on the target route information; determining whether there is first-time passenger service at the target arrival airport; in response to the absence of first-time passenger service at the target arrival airport, generating target prompt information; and sending the target prompt information to the front-end device of the target passenger.

[0013] According to one embodiment of the present invention, there is also provided a device for implementing first-time passenger services, including: an acquisition module for acquiring target route information and historical route information of a target passenger; a first determination module for determining whether a target passenger is a first-time passenger based on the historical route information; a first generation module for generating target guidance information for the target passenger based on the target route information in response to the target passenger being a first-time passenger; and a first sending module for sending the target guidance information to a front-end device of the target passenger.

[0014] Optionally, the device for implementing first-time passenger service also includes: the target route information includes at least one of the following: departure airport terminal information, arrival airport terminal information and route time information.

[0015] Optionally, the first determination module includes: a first determination unit, used to determine whether the historical route information includes valid route information; and a second determination unit, used to determine that the target passenger is a first-time passenger in response to the historical route information not including valid route information.

[0016] Optionally, the first generating module includes: a third determining unit, used to determine the target service order of the target passenger according to the target route information in response to the target passenger being a first-time passenger; and an extracting unit, used to extract the target guidance information in the target service order.

[0017] Optionally, the first generating module also includes: the target guidance information includes at least one of the following: check-in counter information, registration route information and security inspection channel information.

[0018] Optionally, the first generation module also includes: a fourth determination unit, used to determine the target departure airport according to the target route information in response to the target passenger being a first-time passenger; a fifth determination unit, used to determine whether there is first-time passenger service at the target departure airport; a sixth determination unit, used to determine the target application time point in response to the existence of first-time passenger service at the target departure airport; and a generation unit, used to generate target guidance information for the target passenger according to the target route information in response to the target application time point being earlier than the preset time point.

[0019] Optionally, the device for implementing first-time passenger service also includes: a second determination module, used to determine the target arrival airport according to the target route information in response to the target passenger being a first-time passenger; a third determination module, used to determine whether there is first-time passenger service at the target arrival airport; a second generation module, used to generate target prompt information in response to the absence of first-time passenger service at the target arrival airport; and a second sending module, used to send the target prompt information to the front-end device of the target passenger.

[0020] According to one embodiment of the present invention, there is also provided an electronic device, including a memory and a processor, wherein a computer program is stored in the memory, and the processor is configured to run the computer program to execute any of the above methods for implementing first-time passenger service.

[0021] According to one embodiment of the present invention, there is further provided a computer-readable storage medium, in which a computer program is stored, wherein the computer program is configured to execute any of the above methods for implementing first-passenger service when run.

[0022] In an embodiment of the present invention, the target route information and historical route information of the target passenger are obtained, and it is determined whether the target passenger is a first-time passenger based on the historical route information. This achieves the purpose of generating target guidance information for the target passenger based on the target route information in response to the target passenger being a first-time passenger, and achieves the technical effect of sending the target guidance information to the front-end device of the target passenger, thereby solving the technical problem of poor travel experience of first-time passengers in the prior art. BRIEF DESCRIPTION OF THE DRAWINGS

[0023] The drawings described herein are used to provide a further understanding of the present invention and constitute a part of this application. The exemplary embodiments of the present invention and their descriptions are used to explain the present invention and do not constitute an improper limitation of the present invention. In the drawings:

[0024] Figure 1 is a flow chart of a method for implementing first-time passenger service according to one embodiment of the present invention;

[0025] Figure 2 is a flow chart of a method for implementing first-time passenger service according to one embodiment of the present invention;

[0026] Figure 3 It is a structural block diagram of an apparatus for implementing first-passenger service according to one embodiment of the present invention. DETAILED DESCRIPTION

[0027] In order to enable those skilled in the art to better understand the scheme of the present invention, the technical scheme in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments are only part of the embodiments of the present invention, not all of the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by ordinary technicians in this field without creative work should fall within the scope of protection of the present invention.

[0028] It should be noted that the terms "first", "second", etc. in the specification and claims of the present invention and the above-mentioned drawings are used to distinguish similar objects, and are not necessarily used to describe a specific order or sequence. It should be understood that the terms used in this way can be interchangeable where appropriate, so that the embodiments of the present invention described herein can be implemented in an order other than those illustrated or described herein. In addition, the terms "including" and "having" and any variations thereof are intended to cover non-exclusive inclusions, for example, a process, method, system, product or device that includes a series of steps or units is not necessarily limited to those steps or units that are clearly listed, but may include other steps or units that are not clearly listed or inherent to these processes, methods, products or devices.

[0029] According to an embodiment of the present invention, an embodiment of a method for implementing first-board passenger service is provided. It should be noted that the steps shown in the flowchart of the accompanying drawings can be executed in a computer system containing at least one set of computer executable instructions, and although a logical order is shown in the flowchart, in some cases, the steps shown or described can be executed in an order different from that shown here.

[0030] The method embodiment may also be performed in an electronic device, a similar control device or an electronic device including a memory and a processor. Taking an electronic device as an example, the electronic device may include one or more processors and a memory for storing data. Optionally, the electronic device may also include a communication device and a display device for communication functions. It will be understood by those skilled in the art that the above structural description is only illustrative and does not limit the structure of the above electronic device. For example, the electronic device may also include more or fewer components than the above structural description, or have a configuration different from the above structural description.

[0031] The processor may include one or more processing units. For example, the processor may include a central processing unit (CPU), a graphics processing unit (GPU), a digital signal processing (DSP) chip, a microcontroller unit (MCU), a field-programmable gate array (FPGA), a neural-network processing unit (NPU), a tensor processing unit (TPU), an artificial intelligence (AI) type processor, and other processing devices. Among them, different processing units may be independent components or integrated into one or more processors. In some instances, the electronic device may also include one or more processors.

[0032] The memory can be used to store computer programs, such as storing a computer program corresponding to the method for implementing first-passenger service in an embodiment of the present invention. The processor implements the above-mentioned method for implementing first-passenger service by running the computer program stored in the memory. The memory may include a high-speed random access memory, and may also include a non-volatile memory, such as one or more magnetic storage devices, flash memory, or other non-volatile solid-state memory. In some instances, the memory may further include a memory remotely arranged relative to the processor, and these remote memories may be connected to the electronic device via a grid. Examples of the above-mentioned grid include, but are not limited to, the Internet, an intranet, a local area network, a mobile communication network, and combinations thereof.

[0033] The communication device is used to receive or send data via a grid. The specific examples of the above-mentioned grid may include a wireless grid provided by a communication provider of the mobile terminal. In one example, the communication device includes a grid adapter (network interface controller, NIC), which can be connected to other grid devices through a base station so as to communicate with the Internet. In one example, the communication device can be a radio frequency (RF) module, which is used to communicate with the Internet wirelessly. In some embodiments of the present solution, the communication device is used to connect to mobile devices such as mobile phones and tablets, and instructions can be sent to the vehicle-mounted terminal through the mobile device.

[0034] The display device may be a touch screen type liquid crystal display (LCD) and a touch display (also referred to as a "touch screen" or "touch display screen"). The liquid crystal display may enable a user to interact with a user interface of the vehicle-mounted terminal. In some embodiments, the vehicle-mounted terminal has a graphical user interface (GUI), and a user may interact with the GUI by finger contact and / or gestures on a touch-sensitive surface. The human-computer interaction function here may include a vehicle gear shifting function, and executable instructions for executing the human-computer interaction function are configured / stored in a computer program product or a readable storage medium executable by one or more processors.

[0035] There are some professional terms in the present invention, which are explained as follows:

[0036] 1) First-time passenger service: refers to the service provided to passengers who are taking a flight for the first time or departing from a certain city for the first time and are not familiar with the airport environment. To ensure a smooth travel for passengers, airlines can provide first-time passengers with necessary guidance services free of charge at the designated check-in counter at the departure airport.

[0037] 2) PNR: Passenger reservation record, which reflects the passenger's flight itinerary, the number of seats occupied on the flight, and passenger information.

[0038] 3) IBE system: The service system for operating PNR provided by the host of the target organization.

[0039] 4) Omni-channel sales: refers to selling air tickets to target customers through multiple channels and methods to achieve sales targets.

[0040] Specifically, omnichannel sales include online channels and offline channels. Online channels include airline official websites, mobile applications, third-party ticket booking platforms, etc. These channels allow consumers to buy tickets anytime and anywhere. Offline channels include physical ticket sales points, travel agencies, agents, etc. These channels can provide face-to-face services and consultations to meet the personalized needs of consumers.

[0041] Optionally, omni-channel generally refers to the data retrieved from the IBE system through ticket numbers and passenger information, generating a virtual order on the airline’s official website, which can be used to further purchase additional services and other products.

[0042] Figure 1 is a flow chart of a method for implementing first-time passenger service according to one embodiment of the present invention. Figure 1 As shown, the method comprises the following steps:

[0043] Step S102, obtaining target route information and historical route information of the target passenger.

[0044] Optionally, the execution subject of this embodiment is to implement the first-passenger service system. It should be noted that other electronic devices and processors can also serve as execution subjects, and no further limitations are made here.

[0045] In the technical solution provided in the above step S102 of the present invention, when a user purchases an air ticket, in order to detect whether the user is eligible to purchase the first-time passenger service, the historical route information of the target user and the target route information to be taken this time should be obtained.

[0046] Specifically, after the target user purchases the ticket and pays normally, the ticket is successfully issued. The user enters the service inquiry page through the omni-channel or my order (MMB) portal. The page allows passengers to select a variety of services of interest according to the itinerary information. When the passenger selects the first passenger service type, the service can be actually inquired.

[0047] Optionally, the staff of the relevant departments of the airlines can edit the configurations of the operating airlines, departure airports, terminals, application time limits (the application time limit is the constraint that the service cannot be purchased within xx hours before the flight takes off), check-in counters, terminal entrances close to the check-in counters for first-time passengers, whether the airport has security check-in channels for first-time passengers, and the locations of security check-in channels through management configuration according to the business requirements issued by their business departments. It is worth noting that the operating airlines and departure airports have a one-to-many relationship, and the departure airports have a one-to-many relationship with the terminals.

[0048] Optionally, airline staff also need to build a business rule configuration service RES (Rule Engine Server), and provide the above business configuration data in the form of a data table for access to the airline's internal system, so that the service can be called to obtain data information for subsequent inquiries.

[0049] Step S104, determining whether the target passenger is a first-time passenger based on historical route information.

[0050] In the technical solution provided in the above step S104 of the present invention, after the target user selects the first-passenger service, the first-passenger service system also needs to verify whether the target user can purchase the first-passenger service. The first-passenger service system determines whether the user is a first-passenger by obtaining the user's historical travel information.

[0051] Specifically, the query process of the first passenger service system includes:

[0052] ① Based on the carrier airline, departure airport, terminal, application time limit, etc., query the business rule configuration service RES. Only if the result matches can the process continue, otherwise the process will be interrupted and an error will be reported;

[0053] ② Extract PNR, and determine whether the target user has purchased the service (i.e., first-time passenger service) based on the actual valid information in the extracted PNR. If the target user has already purchased the service, he / she is not allowed to purchase it again.

[0054] ③ On the ticket presentation page, check whether the ticket status meets the requirements. If not, an error message will be displayed, that is, "The ticket status does not meet the query conditions for special services for first-time passengers" will be displayed on the front-end device display interface of the target user.

[0055] Step S106 , in response to the target passenger being a first-time passenger, generating target guidance information for the target passenger according to the target route information.

[0056] In the technical solution provided in the above step S106 of the present invention, after verifying that the target user can purchase the first-time passenger service, that is, the target user is a target passenger and a first-time passenger, the first-time passenger service system can provide the first-time passenger service to the target user, that is, generate the target guidance information of the target passenger according to the route information taken by the user on this trip.

[0057] Specifically, if it is determined that the user can purchase the first-time passenger service, the user can purchase the free service according to his or her needs. The service will generate a separate additional service order based on the air ticket order and record the corresponding identifier in the PNR (the identifier contains the flight segment information, which can be used to determine whether the first-time passenger special service has been booked when inquiring).

[0058] It is worth mentioning that the order will be persisted in the database. In addition to recording the passenger's personal information and flight segment information, the order will also record data such as the check-in counter returned in the configuration, the terminal entrance closest to the check-in counter for first-time passengers, whether the airport has a security check channel for first-time passengers, and the location of the security check channel.

[0059] Step S108, sending target guidance information to the front-end device of the target passenger.

[0060] In the technical solution provided in the above step S108 of the present invention, after determining the target guidance information of the service for the target passenger, the first-time passenger service system can also send the above target guidance information to the front-end device of the target passenger.

[0061] Optionally, a front-end device refers to an electronic device that directly interacts with a user, typically a computer, smartphone, tablet, etc. In the Internet field, a front-end device is typically used to access websites, applications, or other online content, and interact with the content through a browser or application interface. Front-end devices are used in a variety of ways and functions, including browsing web pages, watching videos, playing games, social interaction, etc.

[0062] Optionally, the target passenger can find instructions for providing services based on the configured data or text prompts, and send a text message to the passenger to provide information prompts.

[0063] Specifically, after arriving at the designated airport, the passenger can find the corresponding service point through the order data recorded in the special services for first-time passengers or SMS text prompts or push messages. The airline will provide the passenger with necessary guidance services free of charge at the designated check-in counter at the departure airport.

[0064] Optionally, if the passenger feels that the first-passenger service is not needed after arriving at the airport, the passenger can cancel the special service order for the first-passenger. The cancellation operation will modify the order status and delete the record item corresponding to the first-passenger reservation in the PNR. After deletion, the passenger will not enjoy the special service for the first-passenger and can go to the check-in counter and board the flight.

[0065] It is worth noting that after the passenger voluntarily or involuntarily changes or cancels the flight information, the first-flight service order will be synchronized to a canceled status due to the change, cancellation or mismatch of PNR information. If you need to enjoy the first-flight special passenger service in a new order, you need to re-book.

[0066] From the above steps S102 to S108, it can be known that Figure 2 As shown, in the present invention, the target route information and historical route information of the target passenger are obtained, and whether the target passenger is a first-time passenger is determined based on the historical route information. This achieves the purpose of generating target guidance information for the target passenger based on the target route information in response to the target passenger being a first-time passenger, and achieves the technical effect of sending the target guidance information to the front-end device of the target passenger, thereby solving the technical problem of poor travel experience of first-time passengers in the prior art.

[0067] The advantage of the present invention is that it provides comprehensive and meticulous services to first-time passengers through a systematic approach, and they can get personalized guidance and help in every link from ticket purchase to travel. By providing omni-channel services, passengers can conveniently apply for and inquire about first-time services on multiple platforms, which greatly improves the user experience. The automated flight information change processing mechanism ensures the flexibility and timeliness of the service and reduces the inconvenience caused to passengers by information changes. In addition, the optimization and change processing of service processes not only improves service efficiency, but also protects the rights and interests of passengers, reflecting the airline's humanized service concept.

[0068] Overall, this solution significantly improves the travel experience of first-time passengers, enhances the competitiveness of airlines, and has a wide range of application benefits. In actual application, this solution can also continuously optimize service content and processes based on passenger feedback and market changes, providing strong support for the sustainable development of airlines and the improvement of passenger satisfaction.

[0069] For example, during holidays or peak tourist seasons, airlines can respond to the surge in passenger volume by increasing the application channels for first-time passengers and providing more service personnel to ensure high quality and efficiency of services. At the same time, by collecting travel data and feedback from first-time passengers, airlines can further optimize service processes and provide more personalized services, such as providing special children's entertainment services for first-time families with children and fast security check channels for business travelers, so as to meet the needs of different passenger groups and improve the overall service quality.

[0070] The above method of this embodiment is further described in detail below.

[0071] As an optional implementation manner, the target route information includes at least one of the following: departure airport terminal information, arrival airport terminal information and route time information.

[0072] In this embodiment, the target route information of the target passenger includes at least one of the following: departure airport terminal information, arrival airport terminal information and route time information.

[0073] Optionally, there may be multiple terminals at the same airport, that is, one terminal at the same airport may provide first-time passenger services while other terminals cannot provide first-time passenger services. Therefore, the above target route information should include the specific terminal information of the departure airport and the arrival airport.

[0074] It is worth noting that the first-passenger service system can, after obtaining the specific terminal information of the departure airport and the arrival airport, determine whether there is first-passenger service at the departure airport terminal and the arrival airport terminal included in the target route information by searching the airport terminal information stored in the database.

[0075] Similarly, an airport terminal may provide first-time passenger services in different time periods, that is, the airport terminal only provides first-time passenger services during specific time periods. Therefore, to implement the first-time passenger service system, it is also necessary to obtain the flight time information of the target flight to determine whether the target passenger can be provided with first-time passenger services.

[0076] As an optional implementation, determining whether the target passenger is a first-time passenger based on historical route information includes: determining whether the historical route information includes valid route information; and in response to the historical route information not including valid route information, determining that the target passenger is a first-time passenger.

[0077] In this embodiment, the first-passenger service system determines whether the target passenger is a first-passenger based on the target passenger's historical route information, including the following steps: the first-passenger service system needs to retrieve the target passenger's historical route information, and determine whether the above historical route information includes valid route information, that is, route information of the target user who has purchased the first-passenger service; if the target passenger's historical route information indicates that the target passenger has not purchased the first-passenger service, then it can be determined that the target passenger is a first-passenger, that is, the target passenger can purchase the first-passenger service during this voyage.

[0078] Optionally, the first-passenger service system includes a flight change processing mechanism, which includes automatic detection of flight information changes, synchronous adjustment of service order status, cancellation of booked services, and provision of options for re-application of services. This mechanism is particularly important when dealing with emergencies, such as flight delays or cancellations caused by bad weather, aircraft failures, etc. The automatic adjustment of first-passenger services and the option to re-apply can provide passengers with solutions in a timely manner, avoiding unnecessary confusion and waiting, and reflecting the airline's emphasis on passenger experience.

[0079] Optionally, the specific process of canceling the service includes changing the service order status to canceled, deleting the service record from the PNR, and processing the refund according to the airline's policy. A clear cancellation process protects the rights and interests of passengers, and also facilitates the airline to reasonably allocate resources, avoids waste of resources, and improves the flexibility of services and the trust of passengers.

[0080] As an optional implementation, in response to the target passenger being a first-time passenger, generating target guidance information for the target passenger based on target route information includes: in response to the target passenger being a first-time passenger, determining a target service order for the target passenger based on the target route information; and extracting the target guidance information from the target service order.

[0081] In this embodiment, after it is determined that the target passenger is a first-time passenger, the first-time passenger service system generates the target guidance information of the target passenger based on the target route information of the target passenger, including the following steps: after it is determined that the target passenger is a passenger who purchases the first-time passenger service for the first time, the system can also retrieve the target route information of the target passenger during this voyage, and determine the service order that needs to be provided for the target passenger based on the above target route information, and further, can also extract the guidance information required to guide the first-time passenger in the service order that needs to be provided.

[0082] Optionally, the first-time passenger service system also includes a configuration service module, which may further include a data storage unit for storing application time limits, check-in counter locations, security channel information, and detailed rules for special services. The establishment of the data storage unit ensures the accuracy and real-time updating of service information, especially when the airport layout is adjusted or the service rules are changed, which can be quickly reflected in the system to avoid service problems caused by information lag.

[0083] Optionally, the first-passenger service system also includes a PNR data processing module, which is used to provide inquiries and purchases of first-passenger services through channels such as the airline's official website, mobile applications, and customer service centers. The introduction of the PNR data processing module makes the application and inquiry of first-passenger services more convenient, especially in today's highly developed mobile Internet, where passengers can complete all operations through their mobile phones, greatly improving the convenience of the service and the frequency of passengers' use.

[0084] Specifically, after the target passengers arrive at the designated airport, they can find the corresponding service point through the order data recorded in the special services for first-time passengers or SMS text prompts or push messages. The airline will provide the necessary guidance services to the passenger free of charge at the designated check-in counter at the departure airport.

[0085] For example, if Air China's Capital Airport T3 terminal can provide special services for first-time passengers, add the carrier airline CA, departure airport PEK, terminal T3 application time limit 2 hours, check-in counter: No. 6, terminal entrance close to the first-time passenger check-in counter: Q5, whether the airport has a security check channel for first-time passengers: Yes, security check channel location: No. M15 in the configuration table. After the data is configured, it will be persisted in the background to prepare for the subsequent query of special services for first-time passengers.

[0086] When the target passenger purchased a round-trip ticket from Beijing Capital Airport PEK to Guangzhou Baiyun Airport CAN and the ticket was successfully issued. The outbound flight number is CA1425, the flight is operated by Air China, the departure point is PEK, the terminal is T3, and the departure time is 18:00:00 on January 5, 2024. The return flight number is CA1426, which is also operated by Air China, the departure point is CAN, the terminal is T1, and the departure time is 06:00:00 on January 7, 2024.

[0087] The target passenger purchases the special service for the first passenger on the order details page, i.e., the MMB page, at 15:00:00 on January 5, 2024. When entering the query page, first check whether the person's flight segment in the PNR has purchased the special service for the first passenger. If no, the procedure continues, the ticket status is OPEN FOR USE, and the procedure continues. According to the outbound order information, the carrier airline is CA, the departure point is PEK Terminal T3, and the application time limit is 2 hours. At this time, 15 o'clock is more than two hours away from 18 o'clock, so the data that meets the conditions can be found. When returning to the city, the data cannot be queried because there is no corresponding configuration at the departure point CAN, so the corresponding data cannot be matched. Therefore, only the special service for the first passenger of the outbound PEK can be purchased. After the passenger clicks to purchase the service, a new information record of the service is added to the PNR, and a service order is generated on the airline's official website and sent to the passenger by SMS.

[0088] For example, the sample text message can be: "[Air China] Dear passengers, you have successfully applied for the "first passenger" service for [passenger name (xx / x, multiple passengers separated by commas)] [Flight date (January 5, 2024)] [(Beijing Capital)] to [(Guangzhou)] [Flight number (CA1425)]. On the day of flight, please arrive at the departure airport to check in at least 2 hours before the scheduled departure time of the flight. Thank you for your cooperation! If the ticket for the first passenger service has been completed, and there is a voluntary or involuntary flight change and service information change, and the changed flight still requires this service, please be sure to re-apply for the service according to the changed information after the ticket is changed. The application result shall be based on the text message reply.".

[0089] For example, when the target passenger arrives at the airport at 16:00 on January 5, 2024, he or she can find the corresponding check-in counter according to the SMS instructions and learn about the pre-boarding procedures and precautions from the counter staff.

[0090] As an optional implementation manner, the target guidance information includes at least one of the following: check-in counter information, registration route information and security inspection channel information.

[0091] In this embodiment, the target guidance information provided to the target passenger includes at least one of the following: check-in counter information, registration route information, and security inspection channel information.

[0092] Specifically, the first-passenger service system also includes a notification service module, which is used to customize a confirmation SMS or push message containing the passenger's name, flight information, check-in counter location, security channel information, and detailed rules for the first-passenger service. The setting of the notification service module makes the notification service more personalized, and can provide information according to the specific needs of passengers, thereby enhancing the passenger's experience and satisfaction.

[0093] Specifically, the customized content of the first-time passenger notification service includes the passenger's name, flight information, check-in counter location, security check channel information, and detailed rules of the first-time passenger service to ensure that passengers fully understand the service details. This personalized notification service can not only help first-time passengers accurately grasp travel information, but also reduce the consultation pressure at the airport to a certain extent and improve overall operational efficiency.

[0094] As an optional implementation, in response to the target passenger being a first-time passenger, generating target guidance information for the target passenger based on the target route information includes: in response to the target passenger being a first-time passenger, determining the target departure airport based on the target route information; determining whether there is first-time passenger service at the target departure airport; in response to the existence of first-time passenger service at the target departure airport, determining a target application time point; in response to the target application time point being earlier than a preset time point, generating target guidance information for the target passenger based on the target route information.

[0095] In this embodiment, after determining that the target passenger is a first-time passenger, generating target guidance information for the target passenger based on the target route information also includes the following steps: after determining that the target passenger is a passenger purchasing the first-time passenger service, the first-time passenger service system can determine the target departure airport based on the route information of the target passenger this time, and can further determine whether the target departure airport has first-time passenger service. Furthermore, when it is determined that the target departure airport has first-time passenger service, it is also necessary to determine the target application time point for the target passenger to apply for the first-time passenger service. If the above target application time point is earlier than the preset time point, it can be determined that the target passenger can be provided with the first-time passenger service, that is, the first-time passenger service system can generate the target guidance information for the target passenger based on the target route information, and send the target guidance information to the target passenger's front-end device.

[0096] Optionally, if the first-passenger service system determines that there is no first-passenger service at the target departure airport, the purchase channel for the target passenger to purchase the first-passenger service can be closed.

[0097] Optionally, if the first-passenger service system determines that the target passenger's application time for purchasing the first-passenger service is later than the preset time, it means that the target passenger cannot purchase the first-passenger service, that is, the purchase channel for the target passenger to purchase the first-passenger service can be closed.

[0098] As an optional implementation, the method also includes: in response to the target passenger being a first-time passenger, determining the target arrival airport based on the target route information; determining whether there is first-time passenger service at the target arrival airport; in response to the target arrival airport not having first-time passenger service, generating target prompt information; and sending the target prompt information to the target passenger's front-end device.

[0099] In this embodiment, the above method also includes the following steps: after determining that the target passenger is a first-time passenger, the first-time passenger service system can also determine the target passenger's arrival airport based on the passenger's target route information, and can also determine whether there is first-time passenger service at the above-mentioned arrival airport. When the first-time passenger service system detects that there is no first-time passenger service at the above-mentioned target arrival airport, it should immediately generate target prompt information and send the generated target prompt information to the target passenger's front-end device.

[0100] Optionally, when the first-passenger service system detects that there is no first-passenger service at the arrival airport of the target passenger, it does not affect the target passenger's purchase of first-passenger service during the flight. However, in order to improve the passenger's service experience and provide greater convenience for the passenger, a prompt message can be sent to the target passenger to let the target passenger know about this situation.

[0101] Through the description of the above implementation methods, those skilled in the art can clearly understand that the method according to the above embodiment can be implemented by means of software plus a necessary general hardware platform, and of course can also be implemented by hardware, but in many cases the former is a better implementation method. Based on such an understanding, the technical solution of the present invention is essentially or the part that contributes to the prior art can be embodied in the form of a software product, which is stored in a storage medium (such as ROM / RAM, a magnetic disk, or an optical disk), and includes a number of instructions for a terminal device (which can be a mobile phone, a computer, a server, or a grid device, etc.) to execute the methods of various embodiments of the present invention.

[0102] In this embodiment, a device for implementing first-passenger service is also provided, which is used to implement the above-mentioned embodiments and preferred implementation modes, and the descriptions that have been made will not be repeated. As used below, the term "module" can be a combination of software and / or hardware that implements a predetermined function. Although the devices described in the following embodiments are preferably implemented in software, the implementation of hardware, or a combination of software and hardware, is also possible and conceivable.

[0103] Figure 3 is a structural block diagram of an apparatus 300 for implementing first-passenger service according to one embodiment of the present invention. Figure 3 As shown, the device includes: an acquisition module 301, a first determination module 302, a first generation module 303 and a first sending module 304.

[0104] An acquisition module 301 is used to acquire target route information and historical route information of a target passenger;

[0105] The first determination module 302 is used to determine whether the target passenger is a first-time passenger based on historical route information;

[0106] The first generating module 303 is used to generate target guidance information of the target passenger according to the target route information in response to the target passenger being a first-time passenger;

[0107] The first sending module 304 is used to send the target guidance information to the front-end device of the target passenger.

[0108] Optionally, the device 300 for implementing first-time passenger service further includes: the target route information includes at least one of the following: departure airport terminal information, arrival airport terminal information and route time information.

[0109] Optionally, the first determination module 302 includes: a first determination unit, used to determine whether the historical route information includes valid route information; and a second determination unit, used to determine that the target passenger is a first-time passenger in response to the historical route information not including valid route information.

[0110] Optionally, the first generating module 303 includes: a third determining unit, used to determine the target service order of the target passenger according to the target route information in response to the target passenger being a first-time passenger; and an extracting unit, used to extract the target guidance information in the target service order.

[0111] Optionally, the first generating module 303 further includes: the target guidance information includes at least one of the following: check-in counter information, registration route information and security inspection channel information.

[0112] Optionally, the first generation module 303 also includes: a fourth determination unit, used to determine the target departure airport according to the target route information in response to the target passenger being a first-time passenger; a fifth determination unit, used to determine whether there is first-time passenger service at the target departure airport; a sixth determination unit, used to determine the target application time point in response to the existence of first-time passenger service at the target departure airport; and a generation unit, used to generate target guidance information for the target passenger according to the target route information in response to the target application time point being earlier than the preset time point.

[0113] Optionally, the device 300 for implementing first-time passenger service also includes: a second determination module, used to determine the target arrival airport according to the target route information in response to the target passenger being a first-time passenger; a third determination module, used to determine whether there is first-time passenger service at the target arrival airport; a second generation module, used to generate target prompt information in response to the absence of first-time passenger service at the target arrival airport; and a second sending module, used to send the target prompt information to the front-end device of the target passenger.

[0114] An embodiment of the present invention further provides an electronic device, including a memory and a processor, wherein the memory stores a computer program, and the processor is configured to run the computer program to execute the above-mentioned method for implementing first-passenger service.

[0115] Optionally, in this embodiment, the electronic device may be configured to store a computer program for performing the following steps:

[0116] Step S102, obtaining target route information and historical route information of the target passenger;

[0117] Step S104, determining whether the target passenger is a first-time passenger based on historical route information;

[0118] Step S106, in response to the target passenger being a first-time passenger, generating target guidance information for the target passenger according to the target route information;

[0119] Step S108, sending target guidance information to the front-end device of the target passenger.

[0120] Optionally, when the processor executes the program, the following steps are also implemented: the target route information includes at least one of the following: departure airport terminal information, arrival airport terminal information and route time information.

[0121] Optionally, when executing the program, the processor further implements the following steps: determining whether the historical route information includes valid route information; in response to the historical route information not including valid route information, determining that the target passenger is a first-time passenger.

[0122] Optionally, when executing the program, the processor further implements the following steps: in response to the target passenger being a first-time passenger, determining a target service order for the target passenger based on the target route information; and extracting target guidance information in the target service order.

[0123] Optionally, when the processor executes the program, the following steps are also implemented: the target guidance information includes at least one of the following: check-in counter information, registration route information and security inspection channel information.

[0124] Optionally, the processor also implements the following steps when executing the program: in response to the target passenger being a first-time passenger, determining the target departure airport based on the target route information; determining whether the target departure airport has first-time passenger service; in response to the existence of first-time passenger service at the target departure airport, determining a target application time point; in response to the target application time point being earlier than a preset time point, generating target guidance information for the target passenger based on the target route information.

[0125] Optionally, the processor also implements the following steps when executing the program: in response to the target passenger being a first-time passenger, determining the target arrival airport based on the target route information; determining whether there is first-time passenger service at the target arrival airport; in response to the absence of first-time passenger service at the target arrival airport, generating target prompt information; and sending the target prompt information to the target passenger's front-end device.

[0126] An embodiment of the present invention further provides a computer-readable storage medium, in which a computer program is stored, wherein the computer program is configured to execute the above-mentioned substation environment analysis method when running on a computer or a processor.

[0127] Optionally, in this embodiment, the computer-readable storage medium may be configured to store a computer program for performing the following steps:

[0128] Step S102, obtaining target route information and historical route information of the target passenger;

[0129] Step S104, determining whether the target passenger is a first-time passenger based on historical route information;

[0130] Step S106, in response to the target passenger being a first-time passenger, generating target guidance information for the target passenger according to the target route information;

[0131] Step S108, sending target guidance information to the front-end device of the target passenger.

[0132] Optionally, the storage medium is configured to store program codes for executing the following steps: the target route information includes at least one of the following: departure airport terminal information, arrival airport terminal information and route time information.

[0133] Optionally, the storage medium is configured to store program codes for executing the following steps: determining whether the historical route information includes valid route information; and in response to the historical route information not including valid route information, determining that the target passenger is a first-time passenger.

[0134] Optionally, the storage medium is configured to store program codes for executing the following steps: in response to the target passenger being a first-time passenger, determining a target service order for the target passenger based on target route information; and extracting target guidance information from the target service order.

[0135] Optionally, the storage medium is configured to store program codes for executing the following steps: the target guidance information includes at least one of the following: check-in counter information, registration route information, and security check channel information.

[0136] Optionally, the storage medium is configured to store program codes for executing the following steps: in response to the target passenger being a first-time passenger, determining the target departure airport based on the target route information; determining whether there is first-time passenger service at the target departure airport; in response to the existence of first-time passenger service at the target departure airport, determining a target application time point; in response to the target application time point being earlier than a preset time point, generating target guidance information for the target passenger based on the target route information.

[0137] Optionally, the storage medium is configured to store program codes for executing the following steps: in response to the target passenger being a first-time passenger, determining the target arrival airport based on the target route information; determining whether there is first-time passenger service at the target arrival airport; in response to the absence of first-time passenger service at the target arrival airport, generating target prompt information; and sending the target prompt information to the target passenger's front-end device.

[0138] Optionally, the specific examples in this embodiment may refer to the examples described in the above embodiments and optional implementation modes, and this embodiment will not be described in detail here.

[0139] In the above embodiments of the present invention, the description of each embodiment has its own emphasis. For parts that are not described in detail in a certain embodiment, reference can be made to the relevant descriptions of other embodiments.

[0140] In some embodiments provided in the present application, it should be understood that the disclosed technical content can be implemented in other ways. Among them, the device embodiments described above are only schematic. For example, the division of units can be a logical function division. There may be other division methods in actual implementation. For example, multiple units or components can be combined or integrated into another system, or some features can be ignored or not executed. Another point is that the mutual coupling or direct coupling or communication connection shown or discussed can be through some interfaces, indirect coupling or communication connection of units or modules, which can be electrical or other forms.

[0141] The units described as separate components may or may not be physically separated, and the components shown as units may or may not be physical units, that is, they may be located in one place or distributed over multiple units. Some or all of the units may be selected according to actual needs to achieve the purpose of the present embodiment.

[0142] In addition, each functional unit in each embodiment of the present invention may be integrated into one processing unit, or each unit may exist physically separately, or two or more units may be integrated into one unit. The above-mentioned integrated unit may be implemented in the form of hardware or in the form of software functional units.

[0143] If the integrated unit is implemented in the form of a software functional unit and sold or used as an independent product, it can be stored in a computer-readable storage medium. Based on this understanding, the technical solution of the present invention, or the part that contributes to the prior art, or all or part of the technical solution can be embodied in the form of a software product, which is stored in a storage medium and includes several instructions for a computer device (which can be a personal computer, a server or a grid device, etc.) to perform all or part of the steps of the methods of various embodiments of the present invention. The aforementioned storage medium includes: U disk, read-only memory (ROM, Read-Only Memory), random access memory (RAM, Random Access Memory), mobile hard disk, magnetic disk or optical disk, etc., which can store program codes.

[0144] The above are only preferred embodiments of the present invention. It should be pointed out that, for ordinary technicians in this technical field, several improvements and modifications can be made without departing from the principles of the present invention. These improvements and modifications should also be regarded as the scope of protection of the present invention.

Claims

1. A method for providing first-time passenger service, characterized in that: include: Obtain target route information and historical route information of target passengers; Determining whether the target passenger is a first-time passenger based on the historical route information; In response to the target passenger being the first-time passenger, generating target guidance information for the target passenger according to the target route information; The target guidance information is sent to the front-end device of the target passenger.

2. The method for implementing first-time passenger service according to claim 1, characterized in that: The target route information includes at least one of the following: departure airport terminal information, arrival airport terminal information and route time information.

3. The method for implementing first-time passenger service according to claim 1, characterized in that: Determining whether the target passenger is the first-time passenger according to the historical route information includes: Determining whether the historical route information includes valid route information; In response to the historical route information not including the valid route information, the target passenger is determined to be the first-time passenger.

4. The method for implementing first-time passenger service according to claim 1, characterized in that: In response to the target passenger being the first-time passenger, generating the target guidance information of the target passenger according to the target route information includes: In response to the target passenger being the first-time passenger, determining a target service order for the target passenger according to the target route information; The target guidance information in the target service order is extracted.

5. The method for providing first-time passenger service according to claim 4, characterized in that: The target guidance information includes at least one of the following: check-in counter information, registration route information and security inspection channel information.

6. The method for implementing first-time passenger service according to claim 1, characterized in that: In response to the target passenger being the first-time passenger, generating the target guidance information of the target passenger according to the target route information includes: In response to the target passenger being the first-time passenger, determining a target departure airport according to the target route information; Determining whether first-time passenger service exists at the target departure airport; In response to the existence of the first-time passenger service at the target departure airport, determining a target application time point; In response to the target application time point being earlier than a preset time point, target guidance information for the target passenger is generated according to the target route information.

7. The method for providing first-time passenger service according to claim 6, characterized in that: The method further comprises: In response to the target passenger being the first-time passenger, determining a target arrival airport according to the target route information; Determine whether the first-time passenger service exists at the target arrival airport; In response to the first-time passenger service not being available at the target arrival airport, generating target prompt information; The target prompt information is sent to the front-end device of the target passenger.

8. A device for providing first-time passenger service, characterized in that: include: An acquisition module is used to obtain target route information and historical route information of target passengers; A first determination module, used to determine whether the target passenger is a first-time passenger according to the historical route information; A first generating module, configured to generate target guidance information of the target passenger according to the target route information in response to the target passenger being the first-time passenger; The first sending module is used to send the target guidance information to the front-end device of the target passenger.

9. An electronic device, comprising a memory and a processor, characterized in that: The memory stores a computer program, and the processor is configured to run the computer program to execute the method for implementing first-time passenger service as described in any one of claims 1 to 7 above.

10. A computer-readable storage medium, characterized in that: The computer-readable storage medium stores a computer program, wherein the computer program is configured to execute the method for implementing first-passenger service as described in any one of claims 1 to 7 when running on a computer or a processor.

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