Differentiated intelligent outbound method and device, equipment and storage medium

Abstract

The invention discloses a differentiated intelligent outbound method and device, equipment and a storage medium, and the method comprises the steps: selecting the outbound time of communication equipment, selecting a personalized tone according to the identity characteristics of a user, and initiating a communication request to the user after the set time is reached; after connection, self introduction is carried out, the identity of the user is verified, a recommended product is selected in real time, and the product is introduced to the user; acquiring user voice information, converting the voice information into text information, and acquiring user intention through the text information; and according to the intention keyword, matching promotion verbal skills and synthesizing voice, and promoting the product to the client. According to the method, thousand-face personalized marketing of thousands of people is realized through the differentiated outbound tone, the differentiated outbound time, the differentiated promotion products and the differentiated promotion verbal skill.

Description

Technical Field

[0001] The present invention relates to the field of artificial intelligence technology, and in particular to the field of sales using big data algorithms, and more particularly to a differentiated intelligent outbound calling method, device, and storage medium. Background Art

[0002] With the development of artificial intelligence technology and the urgent need for enterprises to reduce costs and increase efficiency, intelligent telephone sales based on speech recognition, natural speech processing and speech synthesis technology have been widely used. It can help enterprises efficiently screen potential customers and accurately reach potential customers. While reducing labor costs, it also improves the sales conversion rate of enterprises. However, existing methods all promote products based on which products are popular, and the sales language is also stereotyped, resulting in a low telephone sales conversion rate.

[0003] To this end, Patent No.: CN110351441A "Intelligent Telephone Sales Agent Assistant Based on Real-time Speech Recognition and Natural Language Processing Technology" proposes an intelligent telephone sales method. This method uses speech recognition technology and natural speech processing technology to identify customer intentions, selects the most matching words from candidate words in combination with a preset knowledge base, and then converts the words into speech through speech synthesis technology. After the call ends, the matching degree of the candidate words is optimized according to the content of the call.

[0004] Patent No.: CN115665325A "A method, device, electronic device and storage medium for intelligent outbound calling" proposes an intelligent outbound calling method. The method includes speech recognition, real-time intent recognition and speech synthesis model. The method first converts the customer's speech into text through speech recognition, and then performs alternative intent matching based on semantic analysis. If the matching degree of the alternative intent is lower than the preset threshold, real-time intent recognition is performed based on user information, text, and scene, and then the corresponding speech is selected according to the intent, and the speech is synthesized using the speech synthesis model.

[0005] However, the technical solutions of the above two patents both adopt fixed timbre, and do not select timbre according to customer preferences. At the same time, the outbound call time is fixed, the products promoted are fixed, and the sales language is fixed, making it impossible to achieve personalized marketing based on customer characteristics. Summary of the invention

[0006] The present invention proposes a differentiated intelligent outbound calling method, device and storage medium, which realizes personalized marketing for thousands of people through differentiated outbound calling tones, differentiated outbound calling times, differentiated promotion products and differentiated promotion words, thereby improving sales conversion rate.

[0007] To achieve the above objectives, in a first aspect, the present invention provides a differentiated intelligent outbound calling method, comprising:

[0008] Select the outbound call time of the communication device, and select a personalized tone according to the identity characteristics of the user, and initiate a communication request to the user when the set time arrives;

[0009] If the call is not connected, terminate the communication request and update the user's communication time;

[0010] If the call is connected, the user will be introduced and the user's identity will be verified, and the recommended product will be selected in real time and introduced to the user;

[0011] Acquire the user's voice information, convert the voice information into text information, and acquire the user's intention through the text information;

[0012] If the said user has no intention, end the communication;

[0013] If the user is interested, the sales pitch is matched according to the intended keywords and the voice is synthesized to promote the product to the customer.

[0014] Furthermore, after matching the sales talk with the intended keywords and synthesizing the voice to sell the product to the customer, it also includes: waiting for the reply to understand the user's intention; if the user has the intention, sending the business handling method via text message; if the user has no intention, ending the communication.

[0015] Furthermore, the selecting of the outbound calling time of the communication device includes: dividing a day into set units, and adaptively selecting a suitable outbound calling time period according to the user connection rate, so as to improve the connection rate with the user.

[0016] Furthermore, the timbre includes: establishing a timbre library; the timbre library includes: being divided by region, including Mandarin and dialects; the timbre library is divided by emotion, by gender, etc.; when an outbound call is initiated, the recommended timbre is matched according to the user's household registration, gender, age and other characteristics.

[0017] Furthermore, a product recommendation model is constructed based on the user's past consumption behavior to recommend corresponding products to the user.

[0018] Furthermore, the user's application browsing and clicking actions and consumption actions are obtained to generate matching promotion basis for promoting products.

[0019] In a second aspect, the present invention also provides a differentiated intelligent outbound calling device, including: a time scheduling module, a timbre recommendation module, a product recommendation module, a speech recognition module, a semantic understanding module, a speech generation module, and a speech synthesis module;

[0020] The time scheduling module is used to generate a sales trigger time according to the user's historical communication device connection rate. If the user is a new user, the preset time is used;

[0021] The timbre recommendation module is used to recommend preferred timbre according to the user's registered residence, gender, age, historical telemarketing success rate and other characteristics. If the user is a new user, the historical telemarketing success rate is initialized to 1;

[0022] The product recommendation module is used to build a product recommendation model based on the user's past consumption behavior and recommend preferred products to the user;

[0023] The speech recognition module is used to convert the user's speech information into corresponding text information;

[0024] The semantic understanding module is used to identify the user intention according to the text information;

[0025] The speech generation module is used to generate matching speech according to the user intention;

[0026] The speech synthesis module is used to synthesize the matching speech into speech to interact with the user.

[0027] Furthermore, the timbre recommendation module also includes: establishing a timbre library; the timbre library includes: division by region, including Mandarin and dialects; the timbre library is divided by emotion, by gender, etc.; when an outbound call is initiated, the recommended timbre is matched according to the user's household registration, gender, age and other characteristics.

[0028] In a third aspect, the present invention provides a computing device, comprising:

[0029] A memory for storing program instructions;

[0030] The processor is used to call the program instructions stored in the memory and execute the above-mentioned differentiated intelligent outbound calling method according to the obtained program instructions.

[0031] In a fourth aspect, the present invention provides a computer-readable storage medium, including computer-readable instructions. When a computer reads and executes the computer-readable instructions, the above-mentioned differentiated intelligent outbound calling method is implemented. The readable medium may be multiple, and the multiple readable media can operate independently of each other.

[0032] Compared with the prior art, this solution selects the outbound call time of the communication device and selects a personalized tone according to the characteristics of the user's identity. After the set time is reached, a communication request is initiated to the user; after the call is connected, a self-introduction is made and the user's identity is verified, and a recommended product is selected in real time to introduce the product to the user; the user's voice information is obtained, the voice information is converted into text information, and the user's intention is obtained through the text information; the sales talk is matched according to the intention keywords and the voice is synthesized to promote the product to the customer. The present invention realizes personalized marketing for thousands of people through differentiated outbound call tones, differentiated outbound call times, differentiated promotion products, and differentiated promotion talk. BRIEF DESCRIPTION OF THE DRAWINGS

[0033] In order to more clearly illustrate the embodiments of the present disclosure or the technical solutions in the prior art, the drawings required for use in the embodiments or the description of the prior art will be briefly introduced below. Obviously, the drawings described below are only some embodiments of the present disclosure. For ordinary technicians in this field, other drawings can be obtained based on these drawings without paying creative labor.

[0034] Figure 1 A flow chart of an embodiment of a differentiated intelligent outbound calling method provided by the present invention;

[0035] Figure 2 An overall flow chart of an embodiment of the differentiated intelligent outbound calling method provided by the present invention;

[0036] Figure 3 A structural block diagram of an embodiment of a differentiated intelligent outbound calling device provided by the present invention;

[0037] Figure 4 The present invention provides a schematic structural diagram of an electronic device. DETAILED DESCRIPTION

[0038] The embodiments of the present application are described in detail below, and examples of the embodiments are shown in the accompanying drawings, wherein the same or similar reference numerals throughout represent the same or similar elements or elements having the same or similar functions. The embodiments described below with reference to the accompanying drawings are exemplary and are only used to explain the present application, and cannot be interpreted as limiting the present application.

[0039] It will be understood by those skilled in the art that, unless otherwise stated, the singular forms "a", "an" and "the" used herein may also include plural forms. It should be further understood that the term "comprising" used in the specification of the present application refers to the presence of features, integers, steps, operations, elements and / or components, but does not exclude the presence or addition of one or more other features, integers, steps, operations, elements, components and / or groups thereof. The term "and / or" used herein includes all or any unit and all combinations of one or more associated listed items.

[0040] In order to make the objectives, technical solutions and advantages of the present application more clear, the specific implementation methods of the present application will be further described in detail below with reference to the accompanying drawings.

[0041] The core of the present invention is to provide a differentiated intelligent outbound calling method. Figure 1 FIG. 1 is a flow chart of a differentiated intelligent outbound calling method provided in this embodiment. Figure 2 The overall flow chart of an embodiment of the differentiated intelligent outbound calling method provided by the present invention is shown in FIG. Figure 1 and Figure 2 The technical solution of this embodiment is described in detail:

[0042] Step S1: selecting an outbound call time of the communication device, and selecting a personalized tone according to the identity characteristics of the user, and initiating a communication request to the user when the set time arrives;

[0043] Step S2: If the call is not connected, terminate the communication request and update the user's communication time;

[0044] If the call is connected, the user will be introduced and the user's identity will be verified, and the recommended product will be selected in real time and introduced to the user;

[0045] Step S3: obtaining the user's voice information, converting the voice information into text information, and obtaining the user's intention through the text information;

[0046] Step S4: If the user has no intention, end the communication;

[0047] If the user is interested, the sales pitch is matched according to the intended keywords and the voice is synthesized to promote the product to the customer.

[0048] In one embodiment, a telephone sales time and timbre are selected based on a time scheduling module and a timbre recommendation module; when the set time is reached, a call is initiated to the customer. If the call is not answered, the telephone sales is ended, and the customer telephone sales time is updated in the time scheduling module. If the call is answered, the next step is entered; after the call is answered, a self-introduction is first made and the customer identity is verified. Based on the product recommendation module, a recommended product is selected in real time, and the product is introduced to the customer through a speech synthesis module; the customer's intention is understood through a speech recognition module and a semantic understanding module. If the customer has no intention, the call is ended. If the customer has intention, the next step is entered; a sales speech is generated through a speech generation module, and speech is synthesized through a speech synthesis module to promote the product to the customer.

[0049] In a preferred embodiment, after matching the sales talk with the intended keywords and synthesizing the speech to sell the product to the customer, it also includes: waiting for the reply to understand the user's intention; if the user has no intention, sending the business handling method via text message; if the user has no intention, ending the communication.

[0050] In one embodiment, the customer's intention is understood through the voice recognition module and the semantic understanding module. If the customer is interested, the service processing method is sent via text message. If the customer is not interested, the call is ended.

[0051] In a preferred embodiment, the selecting of the outbound calling time of the communication device includes: dividing a day into set units, and adaptively selecting a suitable outbound calling time period according to the user connection rate to improve the connection rate with the user.

[0052] In one embodiment, each day is divided into hours, and a suitable outbound call time period is adaptively selected according to the call connection rate to improve the call connection rate.

[0053] In a preferred embodiment, the timbre includes: establishing a timbre library; the timbre library includes: division by region, including Mandarin and dialects; the timbre library is divided by emotion, by gender, etc.; when an outbound call is initiated, the recommended timbre is matched according to the user's household registration, gender, age and other characteristics.

[0054] In one embodiment, a rich and diverse timbre library is established. By region, it includes Mandarin and common dialects, such as Cantonese and Sichuanese; by emotion, it includes natural, happy, and surprised; by gender, it includes male and female. When an outbound call is initiated, the timbre recommendation model selects the recommended timbre based on the customer's household registration, gender, age, and telemarketing success rate (initialized to 1).

[0055] In a preferred embodiment, a product recommendation model is constructed based on the user's past consumption behavior to recommend corresponding products to the user.

[0056] In a preferred embodiment, the user's application browsing and clicking actions and consumption actions are obtained to generate matching promotional evidence for promoting products.

[0057] In one embodiment, based on the speech generation model, personalized promotional evidence is generated for promoting products based on the customer's recent APP browsing and clicking actions and consumption actions, thereby improving the persuasiveness of the promotion.

[0058] In the scheme of this embodiment, by selecting the outbound call time of the communication device and selecting a personalized tone according to the characteristics of the user's identity, a communication request is initiated to the user when the set time arrives; after the call is connected, a self-introduction is made and the user's identity is verified, and a recommended product is selected in real time to introduce the product to the user; the user's voice information is obtained, the voice information is converted into text information, and the user's intention is obtained through the text information; the sales talk is matched according to the intention keywords and the voice is synthesized to promote the product to the customer. The present invention realizes personalized marketing for thousands of people through differentiated outbound call tones, differentiated outbound call times, differentiated promotion products, and differentiated promotion talk.

[0059] In one embodiment, the present invention provides a differentiated intelligent outbound calling device, see Figure 3 The figure shows a structural block diagram of a differentiated intelligent outbound calling device provided in this embodiment, wherein the device comprises: a time scheduling module 10, a timbre recommendation module 20, a product recommendation module 30, a speech recognition module 40, a semantic understanding module 50, a speech generation module 60, and a speech synthesis module 70;

[0060] The time scheduling module 10 is used to generate a sales trigger time according to the user's historical communication device connection rate. If the user is a new user, a preset time is used;

[0061] The voice recommendation module 20 is used to recommend preferred voices according to the user's registered residence, gender, age, historical telemarketing success rate and other characteristics. If the user is a new user, the historical telemarketing success rate is initialized to 1;

[0062] The product recommendation module 30 is used to build a product recommendation model based on the user's past consumption behavior and recommend preferred products to the user;

[0063] The speech recognition module 40 is used to convert the user's speech information into corresponding text information;

[0064] The semantic understanding module 50 is used to identify the user intention according to the text information;

[0065] The speech generation module 60 is used to generate matching speech according to the user intention;

[0066] The speech synthesis module 70 is used to synthesize the matching speech into speech to interact with the user.

[0067] In a preferred embodiment, the timbre recommendation module also includes: establishing a timbre library; the timbre library includes: division by region, including Mandarin and dialects; the timbre library is divided by emotion, by gender, etc.; when an outbound call is initiated, the recommended timbre is matched according to the user's household registration, gender, age and other characteristics.

[0068] In the scheme of this embodiment, by selecting the outbound call time of the communication device and selecting a personalized tone according to the characteristics of the user's identity, a communication request is initiated to the user when the set time arrives; after the call is connected, a self-introduction is made and the user's identity is verified, and a recommended product is selected in real time to introduce the product to the user; the user's voice information is obtained, the voice information is converted into text information, and the user's intention is obtained through the text information; the sales talk is matched according to the intention keywords and the voice is synthesized to promote the product to the customer. The present invention realizes personalized marketing for thousands of people through differentiated outbound call tones, differentiated outbound call times, differentiated promotion products, and differentiated promotion talk.

[0069] The differentiated intelligent outbound call device of this embodiment is used to implement the aforementioned differentiated intelligent outbound call method. Therefore, the specific implementation method of the differentiated intelligent outbound call device can be seen in the specific implementation method part of the differentiated intelligent outbound call method in the previous text. Therefore, its specific implementation method can refer to the description of the corresponding various partial embodiments. The device provided by the present invention is attached to the method provided by the present invention. Its specific effects can refer to the above method and will not be repeated here.

[0070] In one embodiment, a computing device is provided, comprising:

[0071] A memory for storing program instructions;

[0072] A processor is used to implement the steps of any of the above-mentioned differentiated intelligent outbound calling methods when executing the computer program.

[0073] As an example, Figure 4 A schematic diagram of the structure of an electronic device applicable to the embodiment of the present application is shown. Figure 4 As shown, the electronic device 2000 includes: a processor 2001 and a memory 2003. The processor 2001 and the memory 2003 are connected, such as through a bus 2002. Optionally, the electronic device 2000 may also include a transceiver 2004. It should be noted that in actual applications, the transceiver 2004 is not limited to one, and the structure of the electronic device 2000 does not constitute a limitation on the embodiments of the present application.

[0074] The processor 2001 is applied in the embodiment of the present application to implement the method shown in the above method embodiment. The transceiver 2004 may include a receiver and a transmitter. The transceiver 2004 is applied in the embodiment of the present application to implement the function of the electronic device of the embodiment of the present application communicating with other devices when executed.

[0075] Processor 2001 may be a CPU (Central Processing Unit), a general purpose processor, a DSP (Digital Signal Processor), an ASIC (Application Specific Integrated Circuit), an FPGA (Field Programmable Gate Array) or other programmable logic devices, transistor logic devices, hardware components or any combination thereof. It may implement or execute various exemplary logic blocks, modules and circuits described in conjunction with the disclosure of this application. Processor 2001 may also be a combination that implements computing functions, such as a combination of one or more microprocessors, a combination of a DSP and a microprocessor, etc.

[0076] The bus 2002 may include a path to transmit information between the above components. The bus 2002 may be a PCI (Peripheral Component Interconnect) bus or an EISA (Extended Industry Standard Architecture) bus. The bus 2002 may be divided into an address bus, a data bus, a control bus, etc. For ease of representation, Figure 3 Only one thick line is used in the diagram, but this does not mean that there is only one bus or only one type of bus.

[0077] The memory 2003 can be a ROM (Read Only Memory) or other types of static storage devices that can store static information and instructions, a RAM (Random Access Memory) or other types of dynamic storage devices that can store information and instructions, or an EEPROM (Electrically Erasable Programmable Read Only Memory), a CD-ROM (Compact Disc Read Only Memory) or other optical disk storage, optical disk storage (including compressed optical disk, laser disk, optical disk, digital versatile disk, Blu-ray disk, etc.), a magnetic disk storage medium or other magnetic storage device, or any other medium that can be used to carry or store the desired program code in the form of instructions or data structures and can be accessed by a computer, but is not limited to these.

[0078] Optionally, the memory 2003 is used to store application code for executing the solution of the present application, and the execution is controlled by the processor 2001. The processor 2001 is used to execute the application code stored in the memory 2003 to implement the investment and financing project recommendation method provided in any embodiment of the present application.

[0079] The electronic device provided in the embodiment of the present application is applicable to any embodiment of the above method and will not be described in detail here.

[0080] The differentiated intelligent outbound calling method provided by the present invention has obvious advantages and beneficial effects compared with the prior art. In the scheme of this embodiment, by selecting the outbound calling time of the communication device and selecting the personalized tone according to the identity characteristics of the user, a communication request is initiated to the user after the set time is reached; after the call is connected, a self-introduction is made and the identity of the user is verified, and recommended products are selected in real time to introduce to the user; the user's voice information is obtained, the voice information is converted into text information, and the user's intention is obtained through the text information; the sales talk is matched according to the intention keywords and the voice is synthesized to promote the product to the customer. The present invention realizes personalized marketing for thousands of people through differentiated outbound calling tones, differentiated outbound calling times, differentiated promotion products, and differentiated promotion words.

[0081] In one embodiment, a computer-readable storage medium is provided, including computer-readable instructions. When a computer reads and executes the computer-readable instructions, the steps of the differentiated intelligent outbound calling method described above are implemented. The differentiated intelligent outbound calling method provided by the present invention has obvious advantages and beneficial effects compared with the prior art. In the scheme of this embodiment, by selecting the outbound calling time of the communication device and selecting the personalized tone according to the characteristics of the user identity, a communication request is initiated to the user after the set time is reached; after the call is connected, a self-introduction is made and the user identity is verified, and a recommended product is selected in real time to introduce the product to the user; the user voice information is obtained, the voice information is converted into text information, and the user intention is obtained through the text information; the sales talk is matched according to the intention keywords and the voice is synthesized to promote the product to the customer. The present invention realizes personalized marketing for thousands of people through differentiated outbound calling tones, differentiated outbound calling times, differentiated promotion products, and differentiated promotion words.

[0082] Through the description of the above implementation methods, technical personnel in the relevant field can understand that for the convenience and simplicity of description, only the division of the above-mentioned functional modules is used as an example. In actual applications, the above-mentioned functions can be assigned to different functional modules as needed, that is, the internal structure of the specific device can be divided into different functional modules to complete all or part of the functions described above.

[0083] Those of ordinary skill in the art will appreciate that the modules and algorithm steps of each example described in conjunction with the embodiments disclosed herein can be implemented in electronic hardware, computer software, or a combination of the two. In order to clearly illustrate the interchangeability of hardware and software, the composition and steps of each example have been generally described in terms of function in the above description. Whether these functions are performed in hardware or software depends on the specific application and design constraints of the technical solution. Professional and technical personnel can use different methods to implement the described functions for each specific application, but such implementation should not be considered to be beyond the scope of this application.

[0084] In several embodiments covered by the present application, it should be understood that the disclosed devices, equipment and methods can be implemented in other ways. For example, the division of modules is only a logical function division, and there may be other division methods in actual implementation, such as multiple modules or components can be combined or integrated into another device, or some features can be ignored or not executed. In addition, the mutual coupling or direct coupling or communication connection shown or discussed can be an indirect coupling or communication connection through some interfaces, devices or modules, or it can be an electrical, mechanical or other form of connection.

[0085] The modules described as separate components may or may not be physically separated, and the components displayed as modules may or may not be physical modules, that is, they may be located in one place or distributed on multiple network modules. Some or all of the modules may be selected according to actual needs to achieve the purpose of the embodiments of the present application.

[0086] In addition, each functional module in each embodiment of the present application can be implemented in the form of hardware or in the form of software functional modules. If these functional modules are implemented in the form of software functional modules and sold or used as independent products, they can be stored in a computer-readable storage medium. Based on such an understanding, the technical solution of the present application is essentially or part of the prior art that contributes to the prior art, or all or part of the technical solution can be embodied in the form of a computer program product, which includes one or more computer instructions. When loading and executing computer program instructions on a computer, the process or function according to the embodiment of the present application is generated in whole or in part. The computer can be a general-purpose computer, a special-purpose computer, a computer network, or other programmable devices. The computer program product is stored in a computer-readable storage medium, or transmitted from one computer-readable storage medium to another computer-readable storage medium, for example, a computer instruction can be transmitted from a website site, a computer, a server or a data center by wired (e.g., coaxial cable, optical fiber, digital subscriber line (DSL)) or wireless (e.g., infrared, wireless, microwave, etc.) mode to another website site, computer, server or data center. The computer-readable storage medium can be any available medium that a computer can access or a data storage device such as a server or a data center that includes one or more available media integrations. The available media may be magnetic media (eg, floppy disks, hard disks, magnetic tapes), optical media (eg, DVDs), or semiconductor media (eg, solid state disks (SSDs)).

[0087] The above contents are merely examples and explanations of the structure of the present invention. The technicians in this technical field may make various modifications or additions to the specific embodiments described or replace them in a similar manner. As long as they do not deviate from the structure of the invention or exceed the scope defined by the claims, they should all fall within the protection scope of the present invention.

Claims

1. A differentiated intelligent outbound calling method, characterized in that: include: Select the outbound call time of the communication device, and select a personalized tone according to the identity characteristics of the user, and initiate a communication request to the user when the set time arrives; If the call is not connected, terminate the communication request and update the user's communication time; If the call is connected, the user will be introduced and the user's identity will be verified, and the recommended product will be selected in real time and introduced to the user; Acquire the user's voice information, convert the voice information into text information, and acquire the user's intention through the text information; If the said user has no intention, end the communication; If the user is interested, the sales pitch is matched according to the intended keywords and the voice is synthesized to promote the product to the customer.

2. The differentiated intelligent outbound calling method according to claim 1, characterized in that: After matching the sales talk with the intended keywords and synthesizing the speech to sell the product to the customer, the method further includes: waiting for the reply to understand the user's intention; if the user has the intention, sending the business handling method via text message; if the user has no intention, ending the communication.

3. The differentiated intelligent outbound calling method according to claim 1, characterized in that: The selecting of the outbound calling time of the communication device includes: dividing a day into set units, and adaptively selecting a suitable outbound calling time period according to the user connection rate to improve the connection rate with the user.

4. The differentiated intelligent outbound calling method according to claim 1, characterized in that: The timbre includes: establishing a timbre library; the timbre library includes: being divided by region, including Mandarin and dialects; the timbre library is divided by emotion, by gender, etc.; when an outbound call is initiated, the recommended timbre is matched according to the user's household registration, gender, age and other characteristics.

5. The differentiated intelligent outbound calling method according to claim 1, characterized in that: A product recommendation model is constructed based on the user's past consumption behavior to recommend corresponding products to the user.

6. The differentiated intelligent outbound calling method according to claim 1, characterized in that: Obtain the user's application browsing, clicking, and consumption actions to generate matching promotional evidence for promoting products.

7. A differentiated intelligent outbound calling device, characterized in that: The device includes: a time scheduling module, a timbre recommendation module, a product recommendation module, a speech recognition module, a semantic understanding module, a speech generation module, and a speech synthesis module; The time scheduling module is used to generate a sales trigger time according to the user's historical communication device connection rate. If the user is a new user, the preset time is used; The timbre recommendation module is used to recommend preferred timbre according to the user's registered residence, gender, age, historical telemarketing success rate and other characteristics. If the user is a new user, the historical telemarketing success rate is initialized to 1; The product recommendation module is used to build a product recommendation model based on the user's past consumption behavior and recommend preferred products to the user; The speech recognition module is used to convert the user's speech information into corresponding text information; The semantic understanding module is used to identify the user intention according to the text information; The speech generation module is used to generate matching speech according to the user intention; The speech synthesis module is used to synthesize the matching speech into speech to interact with the user.

8. The differentiated intelligent outbound calling device according to claim 7, characterized in that: The timbre recommendation module also includes: establishing a timbre library; the timbre library includes: division by region, including Mandarin and dialects; the timbre library is divided by emotion, by gender, etc.; when an outbound call is initiated, the recommended timbre is matched according to the user's household registration, gender, age and other characteristics.

9. A computing device, characterized in that include: A memory for storing program instructions; A processor is used to call the program instructions stored in the memory, and execute the method according to any one of claims 1 to 6 according to the obtained program instructions.

10. A computer-readable storage medium, characterized in that: It includes computer-readable instructions. When a computer reads and executes the computer-readable instructions, it implements the method according to any one of claims 1 to 6. There may be multiple readable media, and the multiple readable media can operate independently of each other.

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