Online business method and device for hotel industry

Abstract

The invention provides an online business method for the hotel industry, which comprises the following steps of: logging in online business equipment of the hotel industry, inputting operator information and project information of a business project, and confirming that the operator information and the project information are authenticated by an equipment permission mechanism; receiving check-in handling information, inputting the check-in handling information into the equipment, determining whether the check-in handling information passes the authentication of the permission mechanism, and if the check-in handling information passes the authentication of the permission mechanism, setting a target check-in certificate according to the input check-in handling information; when check-in verification is carried out, the client obtains the target check-in certificate through the mobile terminal and confirms check-in conditions; and according to the check-in condition, the customer handles check-in before a preset time.

Description

Technical Field

[0001] The present invention relates to the technical field of hotels, and in particular to a method and device for online business operation in the hotel industry. Background Art

[0002] Relevant departments have stipulated that the business conditions of the hotel industry must be uploaded in real time. This is an iron rule. The number of hotel industries in each province and the daily information upload volume are calculated in millions. Especially for the increasingly popular "online room booking" model, the information of operators and rooms is complicated, and the current self-service software is also relatively cumbersome. Many customers do not understand it clearly, resulting in a very low utilization rate of self-service check-in equipment in hotels.

[0003] Therefore, the issues we need to address at present are to standardize the online operations of the hotel industry, improve the check-in behaviors of operators, relevant departments, and guests, and improve the efficiency of check-in procedures. Summary of the invention

[0004] In view of the above problems, the present invention is proposed to provide a method and device for online business of the hotel industry. By adopting the mode of Internet input + official review + customer mobile terminal confirmation, the hotel industry operators are able to complete the review requirements of relevant departments in a centralized manner, improve service efficiency and service quality, reduce operating costs, and realize full self-service for customers to check in to the hotel.

[0005] According to a first aspect of the present invention, there is provided a method for online business operation in the hotel industry, comprising:

[0006] Log in to the hotel industry online business device, enter the operator information and project information of the business project, and confirm that the operator information and the project information are authenticated by the device permission mechanism;

[0007] receiving check-in information, entering the check-in information into the device, confirming whether the check-in information is authenticated by the permission mechanism, and if so, setting a target check-in certificate according to the entered check-in information;

[0008] When checking in, the customer obtains the target check-in certificate through the mobile terminal and confirms the check-in conditions;

[0009] According to the check-in conditions, the customer checks in before the scheduled time.

[0010] Optionally, if the operator information or the project information of the business project fails to pass the authentication of the permission mechanism, the permission mechanism will issue the reasons for disapproval and rectification suggestions, and the business project will be terminated.

[0011] Optionally, the customer obtains the target check-in certificate through the mobile terminal and confirms the check-in conditions, further comprising:

[0012] If the customer is a single natural person, the customer obtains the first check-in condition through the mobile terminal;

[0013] If the customers are a group of two or more, the customers obtain the second check-in condition through the mobile terminal;

[0014] The first check-in condition at least includes the communication number of the single natural person;

[0015] The second check-in condition includes at least the communication numbers of all members of the team.

[0016] Optionally, if the check-in information is not authenticated by the permission mechanism, the check-in information will be included in the control scope by the permission mechanism.

[0017] Optionally, the second check-in condition includes:

[0018] Determine if there is a designated roommate;

[0019] If there is a designated roommate, a confirmation link will be sent to the designated roommate. Once the designated roommate clicks the confirmation link, the customer and the designated roommate will be assigned to the same room.

[0020] According to a second aspect of the present invention, there is provided a device for online business of the hotel industry, comprising:

[0021] The input module is used to input the operator information and project information of the business project and receive and input the check-in information;

[0022] A confirmation module, used to confirm whether the operator information and the project information are authenticated by the device permission mechanism, and whether the check-in information is authenticated by the permission mechanism;

[0023] A setting module, which sets a target check-in certificate according to the entered check-in information, and sets it as a control target if it fails to pass the permission mechanism;

[0024] The acquisition module is used for the customer to obtain the target check-in certificate through the mobile terminal, confirm the check-in conditions, and check in before the scheduled time.

[0025] According to a third aspect of the present invention, an electronic device is provided, comprising: a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein the processor implements the aforementioned hotel industry online business method when executing the computer program.

[0026] According to a fourth aspect of the present invention, there is provided a computer-readable storage medium having a computer program stored thereon, which, when executed by a processor, implements the aforementioned hotel industry online business method.

[0027] The above one or more technical solutions in the embodiments of this specification have at least the following technical effects:

[0028] The embodiment of this specification provides a method for online business operation in the hotel industry, including:

[0029] Log in to the hotel industry online business device, enter the operator information and project information of the business project, and confirm that the operator information and the project information are authenticated by the device permission mechanism;

[0030] receiving check-in information, entering the check-in information into the device, confirming whether the check-in information is authenticated by the permission mechanism, and if so, setting a target check-in certificate according to the entered check-in information;

[0031] When checking in, the customer obtains the target check-in certificate through the mobile terminal and confirms the check-in conditions;

[0032] The customer checks in before the scheduled time according to the stated check-in conditions;

[0033] In this way, by adopting the model of Internet entry + official review + customer mobile confirmation, hotel operators are able to complete the review requirements of relevant departments in a centralized manner, improve service efficiency and service quality, reduce operating costs, and realize full self-service and safe check-in for customers, reducing customer waiting time, thereby greatly improving customer experience and stickiness, thereby enhancing the market competitiveness of hotel enterprises.

[0034] The above description is only an overview of the technical solution of the present invention. In order to more clearly understand the technical means of the present invention, it can be implemented according to the contents of the specification. In order to make the above and other purposes, features and advantages of the present invention more obvious and easy to understand, the specific implementation methods of the present invention are listed below. BRIEF DESCRIPTION OF THE DRAWINGS

[0035] Various other advantages and benefits will become apparent to those of ordinary skill in the art by reading the detailed description of the preferred embodiments below. The accompanying drawings are only for the purpose of illustrating the preferred embodiments and are not to be considered as limiting the present invention. Also, throughout the accompanying drawings, the same reference figures are used to represent the same components. In the drawings:

[0036] Figure 1 A flow chart of a hotel industry online business method according to an embodiment of the present invention is shown.

[0037] Figure 2 A schematic diagram of an electronic device in an embodiment of the present invention is shown.

[0038] Figure 3 A schematic diagram of a device block diagram for online business of the hotel industry in an embodiment of the present invention is shown.

[0039] icon:

[0040] 100 - electronic device; 10 - hotel management device; 20 - memory; 30 - processor; 40 - communication unit. DETAILED DESCRIPTION

[0041] In order to make the purpose, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments are only part of the embodiments of the present invention, not all of the embodiments.

[0042] The components of the embodiments of the present invention generally described and illustrated in the figures herein may be arranged and designed in a wide variety of different configurations.

[0043] Therefore, the following detailed description of the embodiments of the present invention provided in the accompanying drawings is not intended to limit the scope of the invention as claimed but is merely representative of selected embodiments of the present invention.

[0044] Based on the embodiments of the present invention, all other embodiments obtained by ordinary technicians in the field without making any creative work shall fall within the scope of protection of the present invention.

[0045] It should be noted that similar reference numerals and letters denote similar items in the following drawings, and therefore, once an item is defined in one drawing, further definition and explanation thereof is not required in subsequent drawings.

[0046] In the description of the present invention, it should also be noted that, unless otherwise clearly specified and limited, the terms "disposed", "installed", "connected" and "connected" should be understood in a broad sense, for example, it can be a fixed connection, a detachable connection, or an integral connection;

[0047] It can be a mechanical connection or an electrical connection; it can be a direct connection or an indirect connection through an intermediate medium, or it can be the internal connection of two components. For ordinary technicians in this field, the specific meanings of the above terms in the present invention can be understood according to specific circumstances.

[0048] See also Figure 1 , understandably, Figure 1 The structure shown is for illustration only. The online hotel business method includes 4 steps:

[0049] Step S110: Log in to the hotel industry online business equipment and input the operator information and project information of the business project;

[0050] Hotel industry practitioners log in to the device and upload the operator's specific information, such as identity card, three-in-one certificates, business license and other information to the device. Relevant departments have mandatory regulations that the operation of the hotel industry needs to improve the "one standard and three reals". All the project information must at least include standard address information. The standard address information here is relative to the current address information that is not unified and standardized in various places. The superior department has made it clear that the new address standard is composed of elements such as "administrative division + township street + street lane + house number + community (group) + building row number + unit number + household room", actual population information, actual housing information and actual unit information.

[0051] After the "One Mark and Three Realities" information collection is completed, a certain agency will use this equipment and the police geographic information system for management, and accurately mark every house and even every apartment in the jurisdiction. On the one hand, it can provide thoughtful services to the masses, and on the other hand, it can timely discover and grasp the lawbreakers and criminals hidden among the masses, and carry out precise strikes. Once the need arises, the relevant departments can quickly and accurately locate the relevant locations, find relevant information, and provide more timely help and services;

[0052] Step S120: confirming that the operator information and the project information are authenticated by the device permission mechanism;

[0053] For example, once the above information is entered into the device, the permission mechanism in the device will review the information. The permission mechanism is connected to the intranet of a security agency, and a condition matching mechanism and a manual intervention mechanism are preset. The review will quickly give results, and if an abnormal situation occurs, manual intervention will be immediately carried out.

[0054] The permission mechanism is a necessary means for a certain agency to review whether the "online booking house" meets the requirements. If it fails to pass the review mechanism, it shall not carry out related business;

[0055] Step S130: receiving check-in information, entering the check-in information into the device, confirming whether the check-in information is authenticated by the permission mechanism, and if so, setting a target check-in certificate according to the entered check-in information;

[0056] For example, after receiving the check-in information from various hotels or individuals, the device will enter the information into the device, and the permission mechanism in the device will review the information. Currently, the most important part of the review is the communication number;

[0057] Step S140: When checking in, the customer obtains the target check-in certificate through the mobile terminal and confirms the check-in conditions;

[0058] According to the entered check-in information, a target check-in card is set, and the target check-in card is a virtual check-in card, including room number, electronic key, room password, Bluetooth connection key, house photo, cleaning information, anti-secret camera information, fire safety information, etc.;

[0059] The customer checks in before the scheduled time according to the stated check-in conditions.

[0060] Optionally, if the operator information or the project information of the business project fails to pass the authentication of the permission mechanism, the permission mechanism will issue the reasons for the failure and rectification suggestions, and the business project will be terminated;

[0061] If the hotel operator's information is not approved by the mechanism, it must be that they do not meet the conditions for opening and operating. At this time, they need to stop and make rectifications according to the instructions, otherwise they will face relevant penalties;

[0062] Only after the rectification is qualified can the business be resumed;

[0063] Exemplarily, the client obtains the target check-in certificate through the mobile terminal and confirms the check-in conditions, further comprising:

[0064] If the customer is a single natural person, the customer obtains the first check-in condition through the mobile terminal;

[0065] If the customers are a group of two or more, the customers obtain the second check-in condition through the mobile terminal;

[0066] The first check-in condition at least includes the communication number of the single natural person;

[0067] The second check-in condition at least includes the communication numbers of all members of the team;

[0068] Customers are usually individuals or teams. Currently, the most important information obtained by this device is the customer's communication number, which is also the focus of the approval mechanism to be reviewed. Therefore, whether it is an individual or a team, the communication number must be entered first;

[0069] Exemplarily, if the check-in information is not authenticated by the permission mechanism, the check-in information will be included in the control scope by the permission mechanism;

[0070] If a customer is not allowed to check in by the permission mechanism, all hotels will stop providing services to him. For safety reasons, the customer's information will be included in the control scope, and relevant notifications will be sent to him through this device. The customer needs to complete the control elimination according to the notification, otherwise he will be under control for a long time, which will affect his daily behavior;

[0071] Exemplarily, the second check-in condition includes:

[0072] Determine if there is a designated roommate;

[0073] If there is a designated roommate, a confirmation link will be sent to the designated roommate. Once the designated roommate clicks the confirmation link, the customer and the designated roommate will be assigned to the same room.

[0074] Figure 2 FIG. 1 is a structural block diagram of an electronic device 100 provided in this embodiment. Figure 1 As shown, the electronic device may include a hotel management device 10, a memory 20, a processor 30 and a communication unit 40. The memory 20 stores machine-readable instructions executable by the processor 30. When the electronic device 100 is running, the processor 30 and the memory 20 communicate through a bus, and the processor 30 executes the machine-readable instructions and executes the hotel management method.

[0075] The memory 20, the processor 30 and the communication unit 40 are electrically connected to each other directly or indirectly to achieve signal transmission or interaction. For example, these components can be electrically connected to each other through one or more communication buses or signal lines. The hotel management device 10 includes at least one software function module that can be stored in the memory 20 in the form of software or firmware. The processor 30 is used to execute the executable module stored in the memory 20 (for example, the software function module or computer program included in the hotel management device 10).

[0076] Among them, the memory 20 can be, but is not limited to, random access memory (Random Access Memory, RAM), read only memory (Read Only Memory, ROM), programmable read-only memory (Programmable Read-Only Memory, PROM), erasable programmable read-only memory (Erasable Programmable Read-Only Memory, EPROM), electrically erasable read-only memory (Electric Erasable Programmable Read-Only Memory, EEPROM), etc.

[0077] In some embodiments, the processor 30 is used to perform one or more functions described in this embodiment. In some embodiments, the processor 30 may include one or more processing cores (eg, a single-core processor (S) or a multi-core processor (S)).

[0078] For ease of explanation, only one processor is described in the electronic device 100. However, it should be noted that the electronic device 100 in this embodiment may also include multiple processors, so the steps performed by one processor described in this embodiment may also be performed jointly or individually by multiple processors. For example, if the processor of the server executes step A and step B, it should be understood that step A and step B may also be performed jointly by two different processors or individually in one processor. For example, the processor executes step A and the second processor executes step B, or the processor and the second processor execute steps A and B together.

[0079] In this embodiment, the memory 20 is used to store programs, and the processor 30 is used to execute the programs after receiving execution instructions. The process definition method disclosed in any implementation of this embodiment can be applied to the processor 30 or implemented by the processor 30.

[0080] The communication unit 40 is used to establish a communication connection between the electronic device 100 and other devices through a network, and to send and receive data through the network.

[0081] In some embodiments, the network may be any type of wired or wireless network, or a combination thereof. By way of example only, the network may include a wired network, a wireless network, a fiber optic network, a telecommunications network, an intranet, the Internet, a local area network (LAN), a wide area network (WAN), a wireless local area network (WLAN), a metropolitan area network (MAN), a wide area network (WAN), a public switched telephone network (PSTN), a Bluetooth network, a ZigBee network, or a near field communication (NFC) network, or any combination thereof.

[0082] In this embodiment, the electronic device 100 can be, but is not limited to, a notebook computer, an ultra-mobile personal computer (UMPC), a netbook, a personal digital assistant (PDA), and the like. This embodiment does not impose any limitation on the specific type of the electronic device.

[0083] See also Figure 3 , providing a device for online business of hotel industry, comprising:

[0084] The input module is used to input the operator information and project information of the business project and receive and input the check-in information;

[0085] A confirmation module, used to confirm whether the operator information and the project information are authenticated by the device permission mechanism, and whether the check-in information is authenticated by the permission mechanism;

[0086] A setting module, which sets a target check-in certificate according to the entered check-in information, and sets it as a control target if it fails to pass the permission mechanism;

[0087] The acquisition module is used for the customer to obtain the target check-in certificate through the mobile terminal, confirm the check-in conditions, and check in before the scheduled time.

[0088] The above one or more technical solutions in the embodiments of this specification have at least the following technical effects:

[0089] The embodiment of this specification provides a method for online business operation in the hotel industry, including:

[0090] Log in to the hotel industry online business device, enter the operator information and project information of the business project, and confirm that the operator information and the project information are authenticated by the device permission mechanism;

[0091] receiving check-in information, entering the check-in information into the device, confirming whether the check-in information is authenticated by the permission mechanism, and if so, setting a target check-in certificate according to the entered check-in information;

[0092] When checking in, the customer obtains the target check-in certificate through the mobile terminal and confirms the check-in conditions;

[0093] The customer checks in before the scheduled time according to the stated check-in conditions;

[0094] In this way, by adopting the model of Internet entry + official review + customer mobile confirmation, hotel operators are able to complete the review requirements of relevant departments in a centralized manner, improve service efficiency and service quality, reduce operating costs, and realize full self-service and safe check-in for customers, reducing customer waiting time, thereby greatly improving customer experience and stickiness, thereby enhancing the market competitiveness of hotel enterprises.

[0095] Those skilled in the art can clearly understand that, for the convenience and brevity of description, the specific working process of the device for handling hotel check-in by a team described above can refer to the corresponding process in the aforementioned method, and will not be described in detail here.

[0096] Based on the above, this embodiment provides a readable storage medium, on which a computer program is stored. When the computer program is executed by a processor, the method for group hotel check-in of any of the aforementioned embodiments is implemented.

[0097] Those skilled in the art can clearly understand that, for the convenience and brevity of description, the specific working process of the readable storage medium described above can refer to the corresponding process in the aforementioned method, and will not be described in detail here.

[0098] The above are only various embodiments of the present invention, but the protection scope of the present invention is not limited thereto. Any person skilled in the art can easily think of changes or substitutions within the technical scope disclosed by the present invention, which should be included in the protection scope of the present invention. Therefore, the protection scope of the present invention should be based on the protection scope of the claims.

Claims

1. A method for online business operation in the hotel industry, characterized in that: include: Log in to the hotel industry online business device, enter the operator information and project information of the business project, and confirm that the operator information and the project information are authenticated by the device permission mechanism; receiving check-in information, entering the check-in information into the device, confirming whether the check-in information is authenticated by the permission mechanism, and if so, setting a target check-in certificate according to the entered check-in information; When checking in, the customer obtains the target check-in certificate through the mobile terminal and confirms the check-in conditions; According to the check-in conditions, the customer checks in before the scheduled time.

2. The method according to claim 1, characterized in that If the operator information or the project information of the business project fails to pass the authentication of the permission mechanism, the permission mechanism will issue the reasons for disapproval and rectification suggestions, and the business project will be terminated.

3. The method according to claim 1, characterized in that The customer obtains the target check-in certificate through the mobile terminal and confirms the check-in conditions, further comprising: If the customer is a single natural person, the customer obtains the first check-in condition through the mobile terminal; If the customers are a group of two or more, the customers obtain the second check-in condition through the mobile terminal; The first check-in condition at least includes the communication number of the single natural person; The second check-in condition includes at least the communication numbers of all members of the team.

4. The method according to claim 1, characterized in that: If the check-in information is not authenticated by the permission mechanism, the check-in information will be included in the control scope by the permission mechanism.

5. The method according to claim 3, characterized in that: The second check-in condition includes: Determine if there is a designated roommate; If there is a designated roommate, a confirmation link will be sent to the designated roommate. Once the designated roommate clicks the confirmation link, the customer and the designated roommate will be assigned to the same room.

6. A device for online business of the hotel industry, characterized in that: include: The input module is used to input the operator information and project information of the business project and receive and input the check-in information; A confirmation module, used to confirm whether the operator information and the project information are authenticated by the device permission mechanism, and whether the check-in information is authenticated by the permission mechanism; A setting module, which sets a target check-in certificate according to the entered check-in information, and sets it as a control target if it fails to pass the permission mechanism; The acquisition module is used for the customer to obtain the target check-in certificate through the mobile terminal, confirm the check-in conditions, and check in before the scheduled time.

7. An electronic device, characterized in that: The electronic device comprises: a memory, a processor and a computer program stored in the memory and executable on the processor, and the processor implements the hotel industry online business method as described in any one of claims 1-5 when executing the computer program.

8. A computer-readable storage medium, characterized in that: A computer program is stored thereon, and when the program is executed by a processor, the method for online business of the hotel industry as described in any one of claims 1-5 is implemented.

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