A multifunctional comprehensive customer information management system

Abstract

The present application discloses a multifunctional comprehensive customer information management system, which relates to the technical field of document information organization. The present application realizes the photographing, recording and automatic placement of paper documents by utilizing machine vision technology in conjunction with a robotic arm and a conveyor belt, and simultaneously stores paper documents and images of paper documents, and establishes an association between paper documents and their corresponding electronic information; thus, the present application realizes the technical effect that the information access process of the comprehensive customer information management system is efficient and convenient, with a high degree of automation, an excellent correlation between the stored electronic information and paper information, and convenient query.

Description

Technical Field

[0001] The present invention relates to the technical field of document information arrangement, and in particular to a multifunctional comprehensive customer information management system. Background Art

[0002] In today's highly competitive business environment, customer information management is crucial to the operation and development of an enterprise. Paper documents, such as customer contracts, are an essential component of customer information and a key foundation for businesses to conduct business, maintain customer relationships, and manage risk. With the continuous expansion of business operations and the increasing number of customers, traditional methods of managing customer document information are becoming increasingly inadequate to meet the company's needs. These issues are particularly prominent, particularly the inconvenience of paper document management (for example, when a contract document needs to be queried or retrieved, manual searches often require each one, consuming significant time and effort. This is particularly inefficient when faced with a large number of documents, severely impacting the company's work efficiency and, in turn, potentially hindering the provision of timely and accurate consulting services to clients). This is also compounded by the lack of connectivity with customer information (in traditional customer information management, various customer documents are often isolated, lacking effective links to other relevant customer information, such as basic information, transaction records, and after-sales service records). For the company's business management and consulting services, a comprehensive and in-depth understanding of various customer information is essential for providing clients with accurate and effective management solutions and consulting advice. This lack of information integration and connectivity hinders the acquisition of complete and accurate information when analyzing customer needs and developing personalized service plans, making it difficult to make informed decisions, impacting service quality and customer satisfaction).

[0003] In response to some of the above-mentioned problems, the prior art has also proposed a series of devices for sorting and organizing paper documents as solutions (for example, some devices disclosed in Chinese invention patents with authorization announcement numbers CN104176554B, CN106379753B, CN110451305B, CN110980349B, etc.), but there are generally technical problems such as low access efficiency, complicated access process, low degree of automation, and inconvenient query.

[0004] Therefore, a comprehensive customer information management system with efficient and convenient access process, high degree of automation and convenient query is needed to improve the company's service quality and operating efficiency. Summary of the Invention

[0005] The embodiments of the present application provide a comprehensive customer information management system to solve the technical problems of low file access efficiency, complicated access process, low degree of automation, poor correlation between electronic information and paper information, and inconvenient query in the existing enterprise customer information management system; and achieve the technical effects of efficient and convenient information access process, high degree of automation, excellent correlation between stored electronic information and paper information, and convenient query in the comprehensive customer information management system.

[0006] The embodiment of the present application provides a multifunctional comprehensive customer information management system, including a support frame, a computer, and also includes a temporary storage component, an adsorption and displacement component, a basic conveying component, a connecting conveying component, a storage library component, and information storage hardware;

[0007] The temporary storage component is a horizontal turntable with a lifting component at the bottom, and the rotation of the turntable is controlled by a control unit;

[0008] The basic conveying assembly is a horizontal conveyor belt structure, with its end close to the temporary storage assembly;

[0009] The adsorption and displacement component is used to drag the topmost paper document on the temporary storage component to the basic conveying component by adsorption, and is positioned on the top of the basic conveying component, and is equipped with a machine vision system connected to the information storage hardware signal;

[0010] The connecting conveying assembly is located at one end of the basic conveying assembly away from the temporary storage assembly, and includes a sliding carrier slidably positioned on the storage storage assembly and a transverse conveyor belt positioned on the sliding carrier;

[0011] The storage repository component is used to store paper documents in different areas. The documents are sent to the storage repository component for storage via the connection conveying component.

[0012] Furthermore, the storage storage assembly includes an outer shell, a carrying and conveying assembly, a box transporting telescopic rod, a storage unit, and a storage box placed in the storage unit;

[0013] The outer shell is in the shape of a hollow cylinder arranged longitudinally, with an inlet provided on one side close to the connecting conveying assembly and an outlet provided on the other side;

[0014] The carrying and conveying assembly is positioned in the internal space of the outer shell, and is used to carry and position the storage unit and move the storage unit in the internal space of the outer shell for the input and output of paper documents; the storage unit is positioned on the carrying and conveying assembly, and there are multiple of them, which are hard square tubes arranged horizontally; the storage box is a plate-shaped box body with an opening on one side, which is arranged horizontally, and has sheet magnets on the side, top and / or bottom surfaces, and the storage unit is provided with a magnetic attraction sheet matching the sheet magnet; the storage box is stably placed in the storage unit by magnetic adsorption; the box transport telescopic rod is positioned in the internal space of the outer shell, and there are two of them, which are arranged near the entrance and exit respectively, and the main body is a horizontal telescopic rod structure, and the movable end is provided with an electromagnet; the storage box is provided with a magnetic attraction sheet matching the electromagnet.

[0015] Furthermore, the temporary storage assembly includes a bottom lifting body and a top turntable; the bottom lifting body is an electric telescopic rod structure, which is arranged longitudinally; the top turntable is a hard circular disc, which is arranged horizontally, with the top positioned on the top of the bottom lifting body, and rotates around its own axis under the control of the control unit.

[0016] Furthermore, the adsorption and displacement assembly includes a displacement robot arm and a bottom adsorption body;

[0017] The shifting robot arm is a multi-degree-of-freedom robot arm controlled by a control unit, which is positioned on the support frame and is used to drive the bottom adsorption body to adsorb and drag the paper document to move;

[0018] A shooting and recognition component is positioned on the shifting robotic arm;

[0019] The main structure of the shooting and recognition component is a camera, which is part of the machine vision system; the bottom adsorption body is fixed to the non-fixed end of the displacement robot arm, arranged horizontally, and is a long, hard rod with a hollow interior and densely covered air holes at the bottom. The internal space is connected to the air pump and adsorbs paper documents under the control of the control unit;

[0020] The control unit cooperates with the machine vision system to control the position and movement trajectory of the bottom adsorbent, dragging the paper documents on the temporary storage component one by one and placing them in the center on the basic conveying component.

[0021] Furthermore, the shifting mechanical arm includes a horizontal telescopic rod, a horizontal guide rail and a sliding vertical rod;

[0022] The horizontal telescopic rod is a horizontally arranged electric telescopic rod fixed to the support frame, with the length direction being the same as the length direction of the basic conveying assembly, and is extended and retracted under the control of the control unit;

[0023] The transverse guide rail is a hard straight guide rail arranged transversely and fixed to one end of the transverse telescopic rod close to the temporary storage assembly, and is used to guide the movement of the sliding vertical rod;

[0024] The sliding vertical rod is a rigid telescopic rod arranged longitudinally, the top of which is slidably positioned on the horizontal guide rail and slides under the control of the control unit;

[0025] The top of the bottom adsorption body is fixed to the bottom of the sliding vertical rod.

[0026] Furthermore, the outer shell includes a side loading plate and an annular restraining cover;

[0027] The side carrying plates are two longitudinally arranged hard plates, and are symmetrically arranged. The annular restraining cover is an oblong hard ring, and its two edges are respectively fixed to the two side carrying plates. The annular restraining cover is provided with a notch for facilitating the entry and exit of the storage box.

[0028] The load-carrying and conveying assembly includes a supporting wheel and an outer sleeve carrying ring;

[0029] The supporting wheels are positioned on the side carrier plates and inside the outer shell, and are arranged longitudinally, one above and one below, for carrying the outer sleeve carrier ring;

[0030] The outer sleeve carrier ring is a soft rubber ring, which is sleeved on the supporting wheel and is always in a straight state and is supported into an oblong shape; the side wall of the storage unit is rotatably connected to the side wall of the outer sleeve carrier ring through a bracket, and its rotation axis is located at the top of the storage unit.

[0031] Furthermore, the basic conveying assembly includes a bottom conveyor belt assembly, a top conveyor belt assembly, a lifting carriage and a shooting and scanning assembly;

[0032] The bottom conveyor belt assembly and the top conveyor belt assembly are both transversely arranged conveyor belt structures, and the top conveyor belt assembly is located on the top of the bottom conveyor belt assembly and is positioned on the lifting carrier;

[0033] The lifting carriage is a telescopic rod structure, positioned on the support frame, and is used to control the lifting of the top conveyor belt assembly so as to move it closer to and away from the bottom conveyor belt assembly;

[0034] One end of the top conveyor belt assembly is close to the connecting conveyor assembly;

[0035] The belt body of the bottom conveyor belt assembly is made of breathable cotton cloth, and the belt body of the top conveyor belt assembly is made of transparent material;

[0036] The shooting and scanning component is positioned on the top conveyor belt component and rises and falls with it, and the images obtained by shooting are stored in the information storage hardware;

[0037] When the document moves between the bottom conveyor belt assembly and the top conveyor belt assembly, the shooting and scanning assembly is controlled to shoot.

[0038] Preferably, a horizontal adsorption plate is provided on the bottom conveyor belt assembly;

[0039] The horizontal adsorption plate is a horizontally arranged hard plate body, hollow inside, with a top densely covered with small holes, and the internal space is connected to the air pump; the top surface of the horizontal adsorption plate is in close contact with the top of the space enclosed by the belt body of the bottom conveyor belt assembly, and is fixed to the support frame, and is used to ensure that the bottom of the document is in close contact with the bottom conveyor belt assembly through negative pressure adsorption;

[0040] The transverse adsorption plate is located just below one end of the top conveyor belt assembly away from the connecting conveyor assembly.

[0041] Preferably, a plurality of placement boxes are provided between the bottom lifting body and the top turntable;

[0042] The placement box is a hard box body with an opening on one side, and the opening side faces the basic conveying assembly;

[0043] The placement box is fixed on the top of the bottom lifting body; and the top turntable is positioned on the top of the placement box.

[0044] Preferably, it also includes a page turning scanning component;

[0045] The page turning scanning assembly is arranged near the entrance of the storage assembly, and includes a top blowing air plate, a shooting assembly, a bottom horizontal guide rail, a sliding carrier, a rotating clamping tube, a rotating column, a rotating guide rail, a sliding carrier and an adsorption column;

[0046] The top blowing air plate is a horizontally arranged hard plate with small holes on the bottom. The internal space is connected to the air pump and is fixed on the outer shell, located above the connecting conveying assembly and the basic conveying assembly.

[0047] The shooting assembly is fixed on the bottom of the top blowing plate;

[0048] One end of the bottom transverse guide rail is fixed on the sliding carrier and is located on one side of the sliding carrier;

[0049] The sliding carrier slides along the length direction of the bottom horizontal guide rail;

[0050] The rotating clamping tube is a hard tube body arranged horizontally and having a C-shaped longitudinal section. One end is rotatably connected to the side of the sliding carrier close to the horizontal conveyor belt, and two extrusion bags are fixed at the notch position.

[0051] The rotating column is rotatably connected to a side of the sliding carrier away from the rotating clamping tube;

[0052] The rotating guide rail is fixed on the side wall of the rotating column, and its length direction is the same as the radial direction of the rotating column;

[0053] The sliding carrier slides on the rotating guide rail;

[0054] The adsorption column is a hard hollow cylinder, one end of which is fixed on a sliding carrier, the side wall of which is densely covered with air holes and the internal space of which is connected to an air pump.

[0055] One or more technical solutions provided in the embodiments of this application have at least the following technical effects or advantages:

[0056] By utilizing machine vision technology in conjunction with a robotic arm and a conveyor belt, the photographing, recording, and automatic placement of paper documents can be realized, while paper documents and images of paper documents are stored, and an association is established between paper documents and their corresponding electronic information (i.e., the paper document storage location number is associated with the image information and other customer information); the technical problems of low file access efficiency, complicated and cumbersome access process, low degree of automation, poor correlation between electronic information and paper information, and inconvenient query in the existing technology of the customer information management system used by enterprises are effectively solved; and the technical effects of efficient and convenient information access process, high degree of automation, excellent correlation between stored electronic information and paper information, and convenient query of the comprehensive customer information management system are achieved. BRIEF DESCRIPTION OF THE DRAWINGS

[0057] Figure 1 This is a schematic diagram of the overall structure of the multifunctional comprehensive customer information management system for this application;

[0058] Figure 2 This is a schematic diagram of the appearance and structure of the multifunctional comprehensive customer information management system for this application;

[0059] Figure 3 A schematic diagram of the positional relationship between the temporary storage component and the flattening scanning component;

[0060] Figure 4 Schematic diagram of the positional relationship between the adsorption and displacement component and the flattening and scanning component;

[0061] Figure 5 It is a schematic diagram of the structure of the repository component;

[0062] Figure 6 is a structural diagram of a storage unit;

[0063] Figure 7 Schematic diagram of the positional relationship between the box transport telescopic rod and the storage box;

[0064] Figure 8 A schematic diagram showing the positional relationship between the page-turning scanning component and other components of the multifunctional comprehensive customer information management system;

[0065] Figure 9 This is a schematic diagram of the appearance and structure of the page-turning scanning component;

[0066] Figure 10 A schematic diagram of the positional relationship between the page turning and scanning components and the connecting and conveying components;

[0067] Figure 11This is a schematic diagram of the positional relationship between the rotating clamping tube and the adsorption column of the page-turning scanning component.

[0068] In the picture:

[0069] Outer cover 001, top hole 002, support frame 100, bottom lifting body 210, placement box 220, top turntable 230, horizontal telescopic rod 310, horizontal guide rail 320, sliding vertical rod 330, shooting and identification component 340, bottom adsorption body 350, bottom conveyor belt component 410, horizontal adsorption plate 411, top conveyor belt component 420, lifting carrier 430, shooting and scanning component 440, sliding carrier 510, horizontal conveyor belt 520, side carrier plate 610, support carrier wheel 620, outer outer carrier ring 630, storage unit 640, storage box 650, box transport telescopic rod 660, annular restraint cover 670, top blowing air plate 710, shooting component 720, bottom horizontal guide rail 730, sliding carrier block 740, rotating clamping tube 750, extrusion bag 751, rotating guide rail 760, sliding carrier 770, adsorption column 780. DETAILED DESCRIPTION

[0070] To facilitate understanding of the present invention, the present application will be described more comprehensively below with reference to the relevant drawings; the drawings show preferred embodiments of the present invention, but the present invention can be implemented in many different forms and is not limited to the embodiments described herein; on the contrary, the purpose of providing these embodiments is to enable a more thorough and comprehensive understanding of the disclosed content of the present invention.

[0071] It should be noted that the terms “vertical”, “horizontal”, “up”, “down”, “left”, “right” and similar expressions used in this document are for illustrative purposes only and do not represent the only implementation method.

[0072] Unless otherwise defined, all technical and scientific terms used herein have the same meaning as commonly understood by those skilled in the art to which this invention pertains; the terms used herein in the specification of the present invention are for the purpose of describing specific embodiments only and are not intended to limit the present invention; the term "and / or" used herein includes any and all combinations of one or more of the associated listed items.

[0073] Example 1

[0074] like Figures 1 to 7 As shown, the multifunctional comprehensive customer information management system of the present application includes a support frame 100, a temporary storage component, an adsorption shift component, a basic conveying component, a connecting conveying component, a storage library component, information storage hardware, a power component and a control unit.

[0075] The support frame 100 is a plate-shaped, rod-shaped or frame-shaped structure, and plays the role of bearing and supporting various components.

[0076] The temporary storage component is used to temporarily place paper documents that need to be stored in the storage repository component. It is a horizontal turntable with a lifting component at the bottom. The turntable is controlled by a control unit to rotate and lift.

[0077] Furthermore, the temporary storage assembly includes a bottom lifting body 210 and a top turntable 230; the bottom lifting body 210 is an electric telescopic rod structure, which is arranged longitudinally; the top turntable 230 is a hard disc, which is arranged horizontally, with the top positioned at the top of the bottom lifting body 210, and rotates around its own axis under the control of the control unit.

[0078] The basic conveying assembly is a horizontal conveyor belt structure, the bottom of which is positioned on the support frame 100, located on one side of the temporary storage assembly and the end of the basic conveying assembly is close to the temporary storage assembly; when the temporary storage assembly is raised or lowered, the height difference between its top surface and the basic conveying assembly changes.

[0079] The adsorption and displacement assembly is used to drag the paper document placed on the top of the temporary storage assembly to the basic conveying assembly by means of negative pressure adsorption, and position it on the top of the basic conveying assembly; the adsorption and displacement assembly is equipped with a machine vision system for measuring the total thickness of the documents on the temporary storage assembly, detecting whether the document at the top is bound, and the binding position; the machine vision system is connected to the control unit by signal, which is a prior art;

[0080] The machine vision system detects whether the file at the top is bound and the binding position (determines the overall outline and binding position of the file at the top on the top turntable 230) by image feature extraction and matching technology (i.e., by detecting key points in the image and extracting features to determine the outline and binding position of the file) or deep learning-based target detection and positioning technology (using a deep learning model to detect and locate targets in the image, using a semantic segmentation algorithm to identify objects in the image and accurately segment the specific outlines and areas of the objects, and clarifying the specific range of the binding position); both image feature extraction and matching technology and deep learning-based target detection and positioning technology are existing technologies and will not be described in detail here.

[0081] The machine vision system stores the information of the photographed paper document into information storage hardware; the information storage hardware is positioned on the support frame 100; the information storage hardware is preferably a hard disk; a computer and a display connected to the information storage hardware signal are also positioned on the support frame 100.

[0082] like Figure 3 and Figure 4As shown, the adsorption and displacement component includes a displacement robot arm and a bottom adsorption body 350; the displacement robot arm is a multi-degree-of-freedom robot arm controlled by a control unit, which is positioned on the support frame 100, and is used to drive the bottom adsorption body 350 to adsorb and drag paper documents to move; a shooting and recognition component 340 is positioned on the displacement robot arm; the main structure of the shooting and recognition component 340 is a camera, which is part of the machine vision system; the bottom adsorption body 350 is fixed to the non-fixed end of the displacement robot arm, arranged horizontally, and is a long hard rod body with a hollow interior and densely covered air holes at the bottom. The internal space is connected to the air pump, and adsorbs paper documents under the control of the control unit; the control unit cooperates with the machine vision system to control the position and movement trajectory of the bottom adsorption body 350, and drags the paper documents on the temporary storage component in turn and places them centered on the basic conveying component.

[0083] Furthermore, the shifting robotic arm includes a horizontal telescopic rod 310, a horizontal guide rail 320 and a sliding vertical rod 330; the horizontal telescopic rod 310 is a horizontally arranged electric telescopic rod, fixed on the support frame 100, and its length direction is the same as the length direction of the basic conveying component, and it is telescopic under the control of the control unit; the horizontal guide rail 320 is a horizontally arranged hard straight guide rail, fixed on one end of the horizontal telescopic rod 310 close to the temporary storage component, and is used to guide the movement of the sliding vertical rod 330; the sliding vertical rod 330 is a longitudinally arranged hard telescopic rod, the top of which is slidably positioned on the horizontal guide rail 320, and slides under the control of the control unit; the top of the bottom adsorption body 350 is fixed to the bottom of the sliding vertical rod 330.

[0084] The connecting conveying assembly is located at one end of the basic conveying assembly away from the temporary storage assembly, and includes a sliding carrier 510 and a horizontal conveyor belt 520; the sliding carrier 510 is a hard frame for carrying and supporting the horizontal conveyor belt 520, and is positioned on the outer shell of the storage storage assembly along the vertical sliding, and is raised and lowered under the coordinated control of the power assembly and the control unit; the horizontal conveyor belt 520 is a transversely arranged conveyor belt structure, which is positioned on the sliding carrier 510, with one end arranged close to the end of the basic conveying assembly and the other end arranged close to the entrance of the storage storage assembly.

[0085] like Figures 5 to 7 As shown, the storage library assembly is used to store paper documents in different areas, including an outer shell, a carrying and conveying assembly, a box transport telescopic rod 660, a storage unit 640 and a storage box 650 placed in the storage unit 640;

[0086] The outer shell is a hollow column arranged longitudinally as a whole, with an entrance provided on one side close to the connecting conveying assembly and an exit provided on the other side; the carrying conveying assembly is positioned in the inner space of the outer shell, and is used to carry and position the storage unit 640 and maintain the horizontal state of the tubular storage unit 640, and move the storage unit 640 in the inner space of the outer shell for the input and output of paper documents; the storage unit 640 is positioned on the carrying conveying assembly, and there are multiple of them, which are hard square tubes arranged horizontally; the storage box 650 is a plate-shaped box body with an opening on one side, which is arranged horizontally. Sheet magnets are provided on the side, top and / or bottom surfaces, and a magnetic attraction sheet matching the sheet magnets is provided on the storage unit 640; the storage box 650 is stably placed in the storage unit 640 by magnetic adsorption; the box transport telescopic rod 660 is positioned in the internal space of the outer shell, and there are two of them, which are respectively arranged close to the entrance and exit. The main body is a horizontal telescopic rod structure, and the movable end is provided with an electromagnet; it is extended and retracted under the control of the control unit, and then the storage box 650 is pushed out from the entrance and exit; the storage box 650 is provided with a magnetic attraction sheet matching the electromagnet.

[0087] Furthermore, the outer shell includes a side carrier plate 610 and an annular restraint cover 670; the side carrier plate 610 is a longitudinally arranged hard plate body, and there are two of them, which are symmetrically arranged; the annular restraint cover 670 is an oblong hard ring, and the two edges are respectively fixed on the two side carrier plates 610; the annular restraint cover 670 is provided with a notch (entrance and exit) for facilitating the entry and exit of the storage box 650.

[0088] Furthermore, the carrying and conveying assembly includes a supporting wheel 620 and an outer sleeve carrying ring 630; the supporting wheel 620 is positioned on the side carrier plate 610 and is located inside the outer shell, is arranged longitudinally, and rotates under the coordinated control of the control unit and the power assembly, and is arranged one above and one below, for carrying the outer sleeve carrying ring 630; the outer sleeve carrying ring 630 is a rubber soft ring, which is mounted on the supporting wheel 620, is always in a straight state, and is supported into an oblong shape; the side wall of the storage unit 640 is rotatably connected to the side wall of the outer sleeve carrying ring 630 through a bracket, and its rotation axis is located at the top of the storage unit 640 (to ensure that the storage unit 640 maintains a horizontal state).

[0089] Furthermore, the support frame 100, temporary storage component, adsorption shift component, basic conveying component and connecting conveying component are covered with an outer cover 001; the outer cover 001 plays a protective role; a top hole 002 is opened on the outer cover 001 just above the temporary storage component.

[0090] The power component is used to provide power for the operation of various components of the multifunctional comprehensive customer information management system of this application, and the control unit plays the role of controlling the coordinated operation of various components of the multifunctional comprehensive customer information management system. Both are existing technologies and will not be described in detail here.

[0091] Furthermore, the control unit includes a programmable logic controller and control buttons.

[0092] When the multifunctional comprehensive customer information management system of the embodiment of the present application is used:

[0093] The electronic information generated by corporate activities is directly stored in the computer of the multifunctional comprehensive customer information management system; the paper documents generated by corporate activities are stored in the storage repository component after passing through the temporary storage component, the basic conveying component and the connecting conveying component. During this period, the image information and storage location information of the documents (the location of the paper documents in the storage repository component) are obtained and stored together with the corresponding electronic information generated by corporate activities for easy query.

[0094] After the operator places a single sheet or a stack of documents on the top turntable 230, the entire system is controlled to operate; after the machine vision system determines the total thickness of the documents, the bottom lifting body 210 is controlled to be lowered so that the document at the top is at the same height as the basic conveying assembly; the machine vision system determines whether the document at the top is a single sheet or multiple sheets after binding (such as a contract, etc.); if it is a single sheet, the top turntable 230 is controlled to rotate to straighten it and then directly use the adsorption shift assembly to drag it to the basic conveying assembly and place it in the center; if it is multiple sheets after binding, the top turntable 230 is controlled to rotate so that the binding position of the bound documents is close to the basic conveying assembly, and then the multiple sheets are dragged to the basic conveying assembly by adsorption and placed in the center; the basic conveying assembly is controlled to operate to transfer the documents to the connecting conveying assembly, and at the same time The suction shift component places the documents on the basic conveying component in sequence; the storage library component is controlled to operate, and a storage box 650 is controlled to be output from the exit to the connecting conveying component by controlling the telescopic rod 660 to extend and retract; the connecting conveying component is controlled to be lowered, and then the basic conveying component is controlled to operate to fill the documents into the storage box 650 one by one; thereafter, the connecting conveying component is used to cooperate with the telescopic rod 660 to transport the storage box 650 into one of the storage units 640 and record the position of the storage unit 640, and store the position information in the computer for query and retrieval and next time storage; when it needs to be taken out, the carrying conveying component is controlled to operate to move the storage box 650 to be taken out to a position close to the exit; and then the telescopic rod 660 near the exit is controlled to push the taken storage box 650 out.

[0095] Preferably, in order to obtain a better document image acquisition effect, the basic conveying assembly has flattening and shooting functions; the basic conveying assembly includes a bottom conveyor belt assembly 410, a top conveyor belt assembly 420, a lifting carrier 430 and a shooting and scanning assembly 440; the bottom conveyor belt assembly 410 and the top conveyor belt assembly 420 are both horizontally arranged conveyor belt structures, and the top conveyor belt assembly 420 is located at the top of the bottom conveyor belt assembly 410 and is positioned on the lifting carrier 430; the lifting carrier 430 is a telescopic rod structure, which is positioned on the support frame and is used to control the lifting of the top conveyor belt assembly 420 so as to move it closer to and away from the bottom conveyor belt assembly 410; the length of the top conveyor belt assembly 420 is 0.6 to 0.7 times that of the bottom conveyor belt assembly 410; one end of the top conveyor belt assembly 420 is close to the connecting conveying assembly; the belt body of the bottom conveyor belt assembly 410 is breathable cotton cloth, and the belt body of the top conveyor belt assembly 420 is transparent material; The cylinder of the top conveyor belt assembly 420 used to support the belt body is soft rubber; the main structure of the shooting and scanning assembly 440 is a combination of a lighting lamp and a camera, which is positioned on the top conveyor belt assembly 420 and rises and falls with it, and the captured image is stored in the information storage hardware; the bottom conveyor belt assembly 410 is provided with a horizontal adsorption plate 411; the horizontal adsorption plate 411 is a horizontally arranged hard plate body, which is hollow inside and densely covered with small holes on the top, and the internal space is connected to the air pump; the top surface of the horizontal adsorption plate 411 is close to the top of the space enclosed by the belt body of the bottom conveyor belt assembly 410, and is fixed on the support frame, and is used to ensure that the bottom of the document is close to the bottom conveyor belt assembly 410 by negative pressure adsorption; the horizontal adsorption plate 411 is located directly below the end of the top conveyor belt assembly 420 away from the connecting conveyor assembly; when the document moves between the bottom conveyor belt assembly 410 and the top conveyor belt assembly 420, the shooting and scanning assembly 440 is controlled to take a picture.

[0096] The technical solutions in the above embodiments of the present application have at least the following technical effects or advantages:

[0097] It solves the technical problems of low file access efficiency, complicated access process, low degree of automation, poor correlation between electronic information and paper information, and inconvenient query in the existing technology of enterprise customer information management system; it achieves the technical effect of efficient and convenient information access process, high degree of automation, excellent correlation between stored electronic information and paper information, and convenient query of the comprehensive customer information management system.

[0098] Example 2

[0099] Considering that the documents placed in the temporary storage assembly at one time may belong to multiple companies, or need to be stored in different locations and are not manually classified; in order to further improve the convenience and applicability of the application, the embodiment of the present application optimizes and improves the structure of the temporary storage assembly on the basis of the above embodiment, and adds multiple placement boxes between the bottom lifting body 210 and the top turntable 230; specifically:

[0100] like Figure 4 As shown, the placement box 220 is a hard box body with an opening on one side, and the opening side faces the basic conveying assembly;

[0101] The placement box 220 is fixed on the top of the bottom lifting body 210; the top turntable 230 is positioned on the top of the placement box 220;

[0102] After the files are transported to the basic conveying component, the operator can use the computer to choose to store certain files together or adjust the storage order of the files; thereafter, the control unit is used to control the operation of the basic conveying component to transfer the files on it to different placement boxes 220 in conjunction with the adsorption shift component and the bottom lifting body 210, and finally the adsorption shift component is used in conjunction with the basic conveying component to store the files as needed.

[0103] Example 3

[0104] In order to further improve the practicality of the present application, in addition to capturing the cover image, the internal image information of the bound document can also be recorded when recording the bound document. In this embodiment, a page-turning scanning component is added to the above embodiment; specifically:

[0105] like Figures 8 to 11 As shown, the distance between the two ends of the top conveyor belt assembly 420 and the two ends of the bottom conveyor belt assembly 410 is greater than 30 cm.

[0106] The page-turning scanning assembly is arranged near the entrance of the storage assembly, and includes a top blowing air plate 710, a shooting assembly 720, a bottom horizontal guide rail 730, a sliding carrier block 740, a rotating clamping tube 750, a rotating column, a rotating guide rail 760, a sliding carrier 770 and an adsorption column 780.

[0107] The top-blowing air plate 710 is a horizontally arranged hard plate with a hollow interior and a dense pattern of small holes at the bottom. The interior space is connected to the air pump and blows air downward under the control of the control unit to assist in flattening the documents. The top-blowing air plate 710 is fixed to the outer shell and is located above the connecting conveyor assembly and the base conveyor assembly. The small holes of the top-blowing air plate 710 located directly above the base conveyor assembly and the small holes located above the connecting conveyor assembly can independently vent air.

[0108] The shooting component 720 is a camera fixed on the bottom of the top blowing plate 710 .

[0109] The bottom transverse guide rail 730 is a horizontal rigid straight guide rail, one end of which is fixed to the sliding carrier 510 and is located on one side of the sliding carrier 510. The length direction is the same as the width direction of the transverse conveyor belt 520. The bottom transverse guide rail 730 is arranged near the end of the transverse conveyor belt 520 away from the outer shell.

[0110] The sliding carrier block 740 is a hard block that slides along the length direction of the bottom transverse guide rail 730 under the control of the power assembly and the control unit.

[0111] The rotating clamping tube 750 is a hard tube body that is arranged horizontally and has a C-shaped longitudinal section. The length direction is the same as the length direction of the bottom horizontal guide rail 730; one end of the rotating clamping tube 750 is rotatably connected to the side of the sliding carrier 740 close to the horizontal conveyor belt 520, and rotates around its own axis under the control of the control unit; two extrusion bags 751 are fixed at the notch position of the rotating clamping tube 750; the extrusion bag 751 is a bag body made of elastic rubber material, which is connected to the air pump, and expands and contracts under the control of the control unit to clamp the document to be scanned.

[0112] When the sliding carrier 740 approaches the connecting conveying assembly, the rotating clamping tube 750 is located just above the gap between the connecting conveying assembly and the basic conveying assembly; when the connecting conveying assembly rises and falls, the page turning scanning assembly moves with it.

[0113] The rotating column is a horizontally arranged hard cylinder, which is rotatably connected to the side of the sliding carrier 740 away from the rotating clamping tube 750 and rotates around its own axis under the coordinated control of the control unit and the power assembly;

[0114] The rotating guide rail 760 is a hard straight guide rail fixed to the side wall of the rotating column, and its length direction is the same as the radial direction of the rotating column;

[0115] The sliding carrier 770 is a hard block that slides on the rotating guide rail 760 under the coordinated control of the control unit and the power assembly;

[0116] The adsorption column 780 is a hard hollow cylinder, one end of which is fixed to the side of the sliding carrier 770 away from the bottom horizontal guide rail 730; the side wall of the adsorption column 780 is densely covered with air holes and the internal space is connected to the air pump, and air is pumped under the control of the control unit.

[0117] Under normal circumstances, the sliding carrier 740 is away from the connecting conveying assembly; when a bound document is sent by the basic conveying assembly, the sliding carrier 740 is controlled to approach the connecting conveying assembly, the connecting conveying assembly is controlled to move downward, and the rotating clamping tube 750 is controlled to rotate so that the document packaging position just fills the gap of the rotating clamping tube 750; at this time, the squeezing bag 751 is controlled to expand to fix the document; after that, the rotating clamping tube 750 is controlled to rotate slowly so that the gap faces upward; then the adsorption column 780 is controlled to rotate and approach the top surface of the document and inhale, and the top blowing plate 710 is controlled to blow air continuously to avoid turning over multiple pages at a time and the document being scattered; then the rotating column is controlled to rotate to realize page turning; then the adsorption column 780 is controlled to slide away from the document and then enter the next action cycle; during this period, the unfolded document pages are photographed and recorded; after the entire document page is turned, the page turning scanning assembly is controlled to reset, and then the connecting conveying assembly is controlled to cooperate with the basic conveying assembly to send the document back to the basic conveying assembly; finally, the operation of filling the document into the storage box 650 is completed.

[0118] The foregoing description is merely a preferred embodiment of the present invention and is not intended to limit the present invention. Various modifications and variations are readily apparent to those skilled in the art. Any modifications, equivalent substitutions, or improvements made within the spirit and principles of the present invention shall be included within the scope of protection of the present invention.

Claims

1. A multifunctional comprehensive customer information management system, comprising a support frame (100) and a computer, characterized in that: It also includes temporary storage components, adsorption and displacement components, basic conveying components, connecting conveying components, storage library components, and information storage hardware; The temporary storage component is a horizontal turntable with a lifting component at the bottom, and the rotation of the turntable is controlled by a control unit; The basic conveying assembly is a horizontal conveyor belt structure, with its end close to the temporary storage assembly; The adsorption and displacement component is used to drag the topmost paper document on the temporary storage component to the basic conveying component by adsorption, and is positioned on the top of the basic conveying component, and is equipped with a machine vision system connected to the information storage hardware signal; The connecting conveying assembly is located at one end of the basic conveying assembly away from the temporary storage assembly, and includes a sliding carriage (510) slidably positioned on the storage assembly and a transverse conveying belt (520) positioned on the sliding carriage (510); The storage repository component is used to store paper documents in different areas, and the documents are sent to the storage repository component for storage via the connection conveyor component; The temporary storage assembly comprises a bottom lifting body (210) and a top rotating disc (230); the bottom lifting body (210) is an electric telescopic rod structure, arranged longitudinally; the top rotating disc (230) is a hard disc, arranged horizontally, with its top positioned on the top of the bottom lifting body (210), and rotates around its own axis under the control of a control unit; The adsorption and displacement assembly comprises a displacement mechanical arm and a bottom adsorption body (350); The shifting mechanical arm is a multi-degree-of-freedom mechanical arm controlled by a control unit, which is positioned on the support frame (100) and is used to drive the bottom adsorption body (350) to adsorb and drag the paper document to move; The bottom adsorption body (350) is fixed to the non-fixed end of the shifting mechanical arm, is arranged horizontally, and is a long hard rod body with a hollow interior and dense air holes at the bottom. The internal space is connected to the air pump and adsorbs paper documents under the control of the control unit; A plurality of placement boxes are provided between the bottom lifting body (210) and the top rotating disk (230); The placement box (220) is a hard box body with an opening on one side, and the opening side faces the basic conveying assembly; The placement box (220) is fixed on the top of the bottom lifting body (210); the top turntable (230) is positioned on the top of the placement box (220); After the documents are conveyed to the basic conveying assembly, the control unit is used to control the operation of the basic conveying assembly to transfer the documents thereon to different placement boxes (220) in conjunction with the adsorption shift assembly and the bottom lifting body (210), and finally the adsorption shift assembly is used in conjunction with the basic conveying assembly to store the documents as needed.

2. The multifunctional comprehensive customer information management system according to claim 1, characterized in that: The storage storage assembly comprises an outer shell, a carrying and conveying assembly, a box transporting telescopic rod (660), a storage unit (640), and a storage box (650) placed in the storage unit (640); The outer shell is in the shape of a hollow cylinder arranged longitudinally, with an inlet provided on one side close to the connecting conveying assembly and an outlet provided on the other side; The carrying and conveying assembly is positioned in the inner space of the outer shell, and is used to carry and position the storage unit (640) and move the storage unit (640) in the inner space of the outer shell for input and output of paper documents; the storage unit (640) is positioned on the carrying and conveying assembly, and is a plurality of hard square tubes arranged horizontally; the storage box (650) is a plate-shaped box body with an opening on one side, arranged horizontally, and provided with sheet magnets on the side, top and / or bottom surfaces, and the storage unit (640) is provided with a magnetic attraction sheet matching the sheet magnet; the storage box (650) is stably placed in the storage unit (640) by magnetic adsorption; the box transport telescopic rod (660) is positioned in the inner space of the outer shell, and is two in number, and is respectively arranged near the entrance and the exit, and the main body is a horizontal telescopic rod structure, and the movable end is provided with an electromagnet; the storage box (650) is provided with a magnetic attraction sheet matching the electromagnet.

3. The multifunctional comprehensive customer information management system according to claim 1, characterized in that: A shooting and identifying component (340) is positioned on the shifting mechanical arm; The main structure of the shooting and recognition component (340) is a camera, which is part of the machine vision system; The control unit cooperates with the machine vision system to control the position and movement trajectory of the bottom adsorption body (350), and drags the paper documents on the temporary storage component in sequence and places them centrally on the basic conveying component.

4. The multifunctional comprehensive customer information management system according to claim 3, characterized in that: The shifting mechanical arm comprises a horizontal telescopic rod (310), a horizontal guide rail (320) and a sliding vertical rod (330); The transverse telescopic rod (310) is a transversely arranged electric telescopic rod, fixed on the support frame (100), and has the same length direction as the length direction of the basic conveying assembly, and is telescopic under the control of the control unit; The transverse guide rail (320) is a hard straight guide rail arranged transversely, fixed to one end of the transverse telescopic rod (310) close to the temporary storage assembly, and is used to guide the movement of the sliding vertical rod (330); The sliding vertical rod (330) is a rigid telescopic rod arranged longitudinally, the top of which is slidably positioned on the horizontal guide rail (320) and slides under the control of the control unit; The top of the bottom adsorption body (350) is fixed to the bottom of the sliding vertical rod (330).

5. The multifunctional comprehensive customer information management system according to claim 2, characterized in that: The outer shell includes a side carrier plate (610) and an annular restraint cover (670); The side carrier plates (610) are two longitudinally arranged hard plates, and are symmetrically arranged. The annular restraining cover (670) is an oblong hard ring, and its two edges are respectively fixed on the two side carrier plates (610). The annular restraining cover (670) is provided with a notch for facilitating the entry and exit of the storage box (650). The load-carrying and conveying assembly comprises a supporting wheel (620) and an outer sleeve carrying ring (630); The supporting wheels (620) are positioned on the side carrier plate (610) and inside the outer shell, and are arranged longitudinally, one above and one below, for carrying the outer sleeve carrier ring (630); The outer carrier ring (630) is a soft rubber ring, which is mounted on the supporting wheel (620) and is always in a straight state and is supported into an oblong shape; the side wall of the storage unit (640) is rotatably connected to the side wall of the outer carrier ring (630) through a bracket, and its rotation axis is located at the top of the storage unit (640).

6. The multifunctional comprehensive customer information management system according to claim 1, characterized in that: The basic conveying assembly includes a bottom conveying belt assembly (410), a top conveying belt assembly (420), a lifting carrier (430) and a shooting and scanning assembly (440); The bottom conveyor belt assembly (410) and the top conveyor belt assembly (420) are both transversely arranged conveyor belt structures, and the top conveyor belt assembly (420) is located on the top of the bottom conveyor belt assembly (410) and is positioned on the lifting carrier (430); The lifting carrier (430) is a telescopic rod structure, positioned on the support frame, and is used to control the top conveyor belt assembly (420) to lift and lower it so that it approaches or moves away from the bottom conveyor belt assembly (410); One end of the top conveyor belt assembly (420) is close to the connecting conveyor assembly; The belt body of the bottom conveyor belt assembly (410) is made of breathable cotton cloth, and the belt body of the top conveyor belt assembly (420) is made of transparent material; The photographing and scanning component (440) is positioned on the top conveyor belt component (420) and rises and falls therewith, and the photographed images are stored in the information storage hardware; When the document moves between the bottom conveyor belt assembly (410) and the top conveyor belt assembly (420), the photographing and scanning assembly (440) is controlled to photograph the document.

7. The multifunctional comprehensive customer information management system according to claim 6, characterized in that: The bottom conveyor belt assembly (410) is provided with a horizontal adsorption plate (411); The horizontal adsorption plate (411) is a horizontally arranged hard plate body, which is hollow inside and densely covered with small holes on the top. The internal space is connected to the air pump. The top surface of the horizontal adsorption plate (411) is in close contact with the top of the space formed by the belt body of the bottom conveyor belt assembly (410), and is fixed on the support frame to ensure that the bottom of the document is in close contact with the bottom conveyor belt assembly (410) by negative pressure adsorption. The transverse adsorption plate (411) is located directly below the end of the top conveyor belt assembly (420) away from the connecting conveyor assembly.

8. The multifunctional comprehensive customer information management system according to claim 1 or 4, characterized in that: Also includes a page-turning scanning component; The page turning scanning assembly is arranged near the entrance of the storage assembly, and includes a top blowing air plate (710), a shooting assembly (720), a bottom horizontal guide rail (730), a sliding carrier (740), a rotating clamping tube (750), a rotating column, a rotating guide rail (760), a sliding carrier (770) and an adsorption column (780); The top blowing air plate (710) is a horizontally arranged hard plate body with densely distributed small holes at the bottom. The internal space is connected to the air pump and is fixed on the outer shell and located above the connecting conveying assembly and the basic conveying assembly. The shooting assembly (720) is fixed on the bottom of the top blowing air plate (710); One end of the bottom transverse guide rail (730) is fixed on the sliding carrier (510) and is located on one side of the sliding carrier (510); The sliding carrier (740) slides along the length direction of the bottom transverse guide rail (730); The rotating clamping tube (750) is a hard tube body arranged transversely and having a C-shaped longitudinal section. One end is rotatably connected to the side of the sliding carrier (740) close to the transverse conveyor belt (520). Two extrusion bags (751) are fixed at the notch position. The rotating column is rotatably connected to a side of the sliding carrier (740) away from the rotating clamping tube (750); The rotating guide rail (760) is fixed on the side wall of the rotating column, and its length direction is the same as the radial direction of the rotating column; The sliding carrier (770) slides on the rotating guide rail (760); The adsorption column (780) is a hard hollow cylinder, one end of which is fixed on the sliding carrier (770), the side wall of which is densely covered with air holes and the internal space of which is connected to the air pump.

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