Work order management method and system for operation and maintenance personnel

Abstract

The embodiment of the invention discloses a work order management method and system for operation and maintenance personnel, and the method comprises the steps: collecting the information of the operation and maintenance personnel, and building a personnel label; correspondingly storing the personnel label and the operation and maintenance personnel information in an operation and maintenance personnel database; obtaining a fault work order, determining fault information corresponding to the fault work order, and determining a maintenance fault type corresponding to the fault information; determining operation and maintenance personnel to be determined from an operation and maintenance personnel database based on the maintenance fault type; judging whether the number of the operation and maintenance personnel to be determined is one or not, when the number of the operation and maintenance personnel to be determined is multiple, obtaining the current position of the operation and maintenance personnel to be determined, and determining the operation and maintenance personnel to be determined closest to the fault position as final operation and maintenance personnel; and issuing the fault work order to an operation and maintenance personnel user side corresponding to the final operation and maintenance personnel. According to the work order management method for the operation and maintenance personnel, the problem that the fault work order processing efficiency cannot be improved in the prior art is solved.

Description

Technical Field

[0001] The present invention relates to the field of computer technology, and in particular to a work order management method, system, electronic equipment and storage medium for operation and maintenance personnel. Background Art

[0002] With the advent of the Internet era, the work order management of operation and maintenance personnel is also constantly improving. Each operation and maintenance personnel has his or her own type of maintenance fault that he or she is good at. If the fault type involved in the fault work order does not match the repair fault type that the operation and maintenance personnel are good at, the communication cost will increase and cause operation and maintenance failure.

[0003] There is an urgent need for a method that can improve the processing efficiency of fault work orders. Summary of the invention

[0004] The purpose of the embodiments of the present invention is to provide a work order management method, system, electronic device and storage medium for operation and maintenance personnel, so as to solve the problem in the prior art that multiple different functional modules of an enterprise cannot be integrated together to achieve unified management.

[0005] To achieve the above object, an embodiment of the present invention provides a work order management method for operation and maintenance personnel, the method specifically comprising:

[0006] Collecting operation and maintenance personnel information and establishing personnel tags, wherein the personnel tags at least include major maintenance fault types and recommendation weights corresponding to the major maintenance fault types;

[0007] The personnel tag and the operation and maintenance personnel information are stored in the operation and maintenance personnel database in correspondence;

[0008] Obtain a fault work order, determine the fault information corresponding to the fault work order, and determine the maintenance fault type corresponding to the fault information;

[0009] Determine the operation and maintenance personnel to be determined from the operation and maintenance personnel database based on the maintenance fault type;

[0010] Determine whether the number of the operation and maintenance personnel to be determined is one person. If the number of the operation and maintenance personnel to be determined is multiple people, obtain the current location of the operation and maintenance personnel to be determined, and determine the operation and maintenance personnel to be determined closest to the fault location as the final operation and maintenance personnel;

[0011] The fault work order is sent to the operation and maintenance personnel user terminal corresponding to the final operation and maintenance personnel.

[0012] On the basis of the above technical solution, the present invention can also be improved as follows:

[0013] Furthermore, the work order management method for the operation and maintenance personnel also includes:

[0014] Configure an operation and maintenance plan for each maintenance fault type in advance;

[0015] After the maintenance fault type corresponding to the fault information is determined, a corresponding operation and maintenance plan is determined based on the maintenance fault type.

[0016] Furthermore, the work order management method for the operation and maintenance personnel also includes:

[0017] The operation and maintenance plan is sent to the operation and maintenance personnel user terminal corresponding to the final operation and maintenance personnel, and at the same time, a voice automatic answering call is initiated to the operation and maintenance personnel user terminal corresponding to the final operation and maintenance personnel, and the preset voice content of the operation and maintenance plan is played to the caller, and the caller takes rescue measures based on the operation and maintenance plan.

[0018] Furthermore, the work order management method for the operation and maintenance personnel also includes:

[0019] When the final operation and maintenance personnel fails to take rescue measures within a preset time, determining a second operation and maintenance personnel from the operation and maintenance personnel database based on the maintenance fault type;

[0020] The fault work order is sent to a second operation and maintenance personnel user terminal corresponding to the second operation and maintenance personnel.

[0021] Furthermore, the work order management method for the operation and maintenance personnel also includes:

[0022] In response to a user authority setting request, establishing a user authority database, wherein the user authority database includes user role information and authority information corresponding to each user role;

[0023] A relationship between user roles and permissions is established and associated, wherein the user roles include a first role, a second role, a third role and a fourth role, the first role is a work order sender, the second role is a maintenance person, the third role is a purchasing person, and the fourth role is a financial person.

[0024] Furthermore, the work order management method for operation and maintenance personnel also includes:

[0025] Determine whether the fault work order requires the purchase of products, and if so, create a purchase list and determine the product information corresponding to the purchase list;

[0026] In response to a quotation request for a purchase list, obtaining a quotation configuration rule corresponding to the product information, generating a quotation form for the fault work order based on the quotation configuration rule, and determining a final purchase list based on the quotation form;

[0027] The final purchase list is sent to the purchaser user terminal corresponding to the purchaser.

[0028] Furthermore, the work order management method for the operation and maintenance personnel also includes:

[0029] In response to the settlement instruction, the final purchase list to be settled is obtained, and it is determined whether the final purchase list to be settled meets the settlement conditions. If so, the documents to be settled corresponding to the final purchase list to be settled are obtained and a settlement slip is generated, the settlement slip is settled, and the feedback settlement processing results are sent to the financial personnel user terminal corresponding to the financial personnel.

[0030] A work order management system for operation and maintenance personnel, comprising:

[0031] A label building module, used to collect operation and maintenance personnel information and establish personnel labels, wherein the personnel labels at least include major maintenance fault types and recommendation weights corresponding to the major maintenance fault types;

[0032] A storage module, used to store the personnel label and the operation and maintenance personnel information in a corresponding manner in an operation and maintenance personnel database;

[0033] A fault type determination module is used to obtain a fault work order, determine the fault information corresponding to the fault work order, and determine the maintenance fault type corresponding to the fault information;

[0034] An operation and maintenance personnel determination module is used to determine the operation and maintenance personnel to be determined from the operation and maintenance personnel database based on the maintenance fault type, and judge whether the number of the operation and maintenance personnel to be determined is one person. When the number of the operation and maintenance personnel to be determined is multiple people, the current position of the operation and maintenance personnel to be determined is obtained, and the operation and maintenance personnel to be determined closest to the fault position is determined as the final operation and maintenance personnel;

[0035] The sending module is used to send the fault work order to the operation and maintenance personnel user terminal corresponding to the final operation and maintenance personnel.

[0036] An electronic device comprises a memory, a processor and a computer program stored in the memory and executable on the processor, wherein the steps of the method are implemented when the processor executes the computer program.

[0037] A non-transitory computer-readable storage medium stores a computer program, which implements the steps of the method when executed by a processor.

[0038] The embodiments of the present invention have the following advantages:

[0039] The work order management method for operation and maintenance personnel in the present invention collects operation and maintenance personnel information and establishes personnel tags, wherein the personnel tags at least include major maintenance fault types and recommendation weights corresponding to the major maintenance fault types; the personnel tags and the operation and maintenance personnel information are stored in an operation and maintenance personnel database in correspondence; a fault work order is obtained, the fault information corresponding to the fault work order is determined, and the maintenance fault type corresponding to the fault information is determined; based on the maintenance fault type, the operation and maintenance personnel to be determined are determined from the operation and maintenance personnel database; it is determined whether the number of the operation and maintenance personnel to be determined is one person, and when the number of the operation and maintenance personnel to be determined is multiple people, the current position of the operation and maintenance personnel to be determined is obtained, and the operation and maintenance personnel to be determined who is closest to the fault position is determined as the final operation and maintenance personnel; the fault work order is sent to the operation and maintenance personnel user terminal corresponding to the final operation and maintenance personnel; the problem that the processing efficiency of fault work orders cannot be improved in the prior art is solved. BRIEF DESCRIPTION OF THE DRAWINGS

[0040] In order to more clearly illustrate the implementation methods of the present invention or the technical solutions in the prior art, the following briefly introduces the drawings required for the implementation methods or the description of the prior art. Obviously, the drawings in the following description are only exemplary, and for ordinary technicians in this field, other implementation drawings can be derived from the provided drawings without creative work.

[0041] The structures, proportions, sizes, etc. illustrated in this specification are only used to match the contents disclosed in the specification so as to facilitate understanding and reading by persons familiar with the technology. They are not used to limit the conditions under which the present invention can be implemented, and therefore have no substantial technical significance. Any structural modification, change in proportion or adjustment of size shall still fall within the scope of the technical contents disclosed in the present invention without affecting the effects and purposes that can be achieved by the present invention.

[0042] Figure 1 It is a flow chart of the work order management method of the operation and maintenance personnel of the present invention;

[0043] Figure 2 This is an architectural diagram of the work order management system for operation and maintenance personnel of the present invention;

[0044] Figure 3 This is a schematic diagram of the physical structure of the electronic device provided by the present invention.

[0045] The accompanying drawings are denoted as follows:

[0046] Label construction module 10 , storage module 20 , fault type determination module 30 , operation and maintenance personnel determination module 40 , issuing module 50 , electronic device 60 , processor 601 , memory 602 , bus 603 . DETAILED DESCRIPTION

[0047] The following is a description of the implementation of the present invention by specific embodiments. People familiar with the art can easily understand other advantages and effects of the present invention from the contents disclosed in this specification. Obviously, the described embodiments are part of the embodiments of the present invention, not all of the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by ordinary technicians in this field without creative work are within the scope of protection of the present invention.

[0048] Figure 1 This is a flow chart of an embodiment of the work order management method for operation and maintenance personnel of the present invention, as shown in Figure 1 As shown, a work order management method for operation and maintenance personnel provided in an embodiment of the present invention includes the following steps:

[0049] S101, collecting operation and maintenance personnel information and establishing personnel tags, wherein the personnel tags at least include major maintenance fault types and recommendation weights corresponding to the major maintenance fault types;

[0050] Specifically, Mr. Zhang, the main types of maintenance failures are: network communication maintenance, recommended weight 60%, XX equipment failure maintenance, recommended weight 70%, XX equipment maintenance, recommended weight 30%.

[0051] S102, storing the personnel tag and the operation and maintenance personnel information in a corresponding manner in an operation and maintenance personnel database;

[0052] Specifically, in response to a user authority setting request, a user authority database is established, wherein the user authority database includes user role information and authority information corresponding to each user role;

[0053] A relationship between user roles and permissions is established and associated, wherein the user roles include a first role, a second role, a third role and a fourth role, the first role is a work order sender, the second role is a maintenance person, the third role is a purchasing person, and the fourth role is a financial person.

[0054] S103, obtaining a fault work order, determining the fault information corresponding to the fault work order, and determining the maintenance fault type corresponding to the fault information;

[0055] Specifically, an operation and maintenance plan is configured in advance for each maintenance fault type;

[0056] After the maintenance fault type corresponding to the fault information is determined, a corresponding operation and maintenance plan is determined based on the maintenance fault type.

[0057] Determine whether the fault work order requires the purchase of products, and if so, create a purchase list and determine the product information corresponding to the purchase list;

[0058] In response to a quotation request for a purchase list, obtaining a quotation configuration rule corresponding to the product information, generating a quotation form for the fault work order based on the quotation configuration rule, and determining a final purchase list based on the quotation form;

[0059] The final purchase list is sent to the purchaser user terminal corresponding to the purchaser.

[0060] In response to the settlement instruction, the final purchase list to be settled is obtained, and it is determined whether the final purchase list to be settled meets the settlement conditions. If so, the documents to be settled corresponding to the final purchase list to be settled are obtained and a settlement slip is generated, the settlement slip is settled, and the feedback settlement processing results are sent to the financial personnel user terminal corresponding to the financial personnel.

[0061] When multiple quotation configuration rules are obtained, determine whether there are conflicts between the multiple quotation configuration rules; if so, calculate price comparison information of the multiple conflicting quotation configuration rules, and select the best quotation rule from the multiple conflicting quotation configuration rules based on the price comparison information.

[0062] According to the quotation request information, corresponding multi-dimensional parameter information is obtained, wherein the multi-dimensional parameter is a combination of a price dimension parameter and any one or more of a product dimension parameter, a channel dimension parameter, an organization dimension parameter, a transportation dimension parameter, a quantity dimension parameter, and a time dimension parameter, wherein the price dimension parameter at least includes a product base price; according to the aforementioned multi-dimensional parameter information, a quotation rule corresponding to the multi-dimensional parameter information is obtained. The quotation rule corresponding to the multi-dimensional parameter information may be one or more.

[0063] The product dimension parameters include type identification information of a single product, a combination product, and a matching product, and can identify product type information such as a single product, a combination product, and a matching product.

[0064] The channel dimension parameters include type identification information of offline self-operation, offline agency, online store and online live broadcast, and can identify channel type information such as offline self-operation, offline agency, online store, online live broadcast, etc.

[0065] The organizational dimension parameters include type identification information of online sales department, offline sales department and marketing department sales organizations, and can identify type information of pricing organizations such as online sales department, offline sales department and marketing department.

[0066] The transportation dimension includes the destination, carrier and / or weight information; the quantity dimension includes the quantity information of the product, which can identify transportation related information such as transportation distance, destination, transportation method, carrier unit, etc.

[0067] The quantity dimension includes identification information of a certain quantity gift, a certain quantity discount and / or a tiered price, and can identify information such as a certain quantity gift, a certain quantity discount, and a tiered price.

[0068] The time dimension includes time information of a specified date, a specified date segment and / or a specified date interval, and can be used to identify a specified day - such as specifying day X of a week, day X of a month, and / or identifying a specified date segment, and / or identifying a specified date interval.

[0069] The price dimension also includes red envelopes, coupons, vouchers, full discounts and / or full gifts information, which can identify red envelopes, coupons, vouchers, full discounts and other information.

[0070] When there are multiple quotation rules obtained as mentioned above, determine whether there are conflicts between the multiple quotation rules; when it is determined that there are conflicts, calculate the price comparison information of the multiple conflicting quotation rules, and select the best quotation rule from the multiple conflicting quotation rules based on the price comparison information.

[0071] In a preferred embodiment, the price comparison information may include a comparison of preferential price information and / or preferential strength information. When selecting the best quotation rule, by obtaining preferential price information and / or preferential strength information of multiple conflicting quotation rules, the quotation rule with the largest preferential price or the largest preferential strength is selected as the best quotation rule.

[0072] S104: Determine the operation and maintenance personnel to be determined from the operation and maintenance personnel database based on the maintenance fault type.

[0073] Specifically, when the maintenance fault type is network communication maintenance, an operation and maintenance personnel corresponding to the network communication maintenance is determined from an operation and maintenance personnel database.

[0074] S105, determining whether the number of the operation and maintenance personnel to be determined is one person, and when the number of the operation and maintenance personnel to be determined is multiple people, obtaining the current location of the operation and maintenance personnel to be determined, and determining the operation and maintenance personnel to be determined closest to the fault location as the final operation and maintenance personnel;

[0075] S106, sending the fault work order to the operation and maintenance personnel user terminal corresponding to the final operation and maintenance personnel;

[0076] Specifically, the operation and maintenance plan is sent to the operation and maintenance personnel user terminal corresponding to the final operation and maintenance personnel, and at the same time, an automatic voice answering call is initiated to the operation and maintenance personnel user terminal corresponding to the final operation and maintenance personnel, and the preset voice content of the operation and maintenance plan is played to the caller, and the caller takes rescue measures based on the operation and maintenance plan.

[0077] When the final operation and maintenance personnel fails to take rescue measures within a preset time, determining a second operation and maintenance personnel from the operation and maintenance personnel database based on the maintenance fault type;

[0078] The fault work order is sent to a second operation and maintenance personnel user terminal corresponding to the second operation and maintenance personnel.

[0079] The work order management method for operation and maintenance personnel collects operation and maintenance personnel information and establishes personnel tags, wherein the personnel tags at least include the main maintenance fault type and the recommendation weight corresponding to the main maintenance fault type; the personnel tags and the operation and maintenance personnel information are stored in the operation and maintenance personnel database; the fault work order is obtained, the fault information corresponding to the fault work order is determined, and the maintenance fault type corresponding to the fault information is determined; the operation and maintenance personnel to be determined are determined from the operation and maintenance personnel database based on the maintenance fault type; it is determined whether the number of the operation and maintenance personnel to be determined is one person, and when the number of the operation and maintenance personnel to be determined is multiple people, the current position of the operation and maintenance personnel to be determined is obtained, and the operation and maintenance personnel to be determined closest to the fault position is determined as the final operation and maintenance personnel; the fault work order is sent to the operation and maintenance personnel user terminal corresponding to the final operation and maintenance personnel. The problem that the processing efficiency of fault work orders cannot be improved in the prior art is solved.

[0080] Figure 2 Flow chart of the work order management system embodiment of the present invention for operation and maintenance personnel; Figure 2 As shown, an embodiment of the present invention provides a work order management system for operation and maintenance personnel, including the following steps:

[0081] The label building module 10 is used to collect the operation and maintenance personnel information and establish the personnel label, wherein the personnel label at least includes the main maintenance fault type and the recommendation weight corresponding to the main maintenance fault type;

[0082] The storage module 20 is used to store the personnel label and the operation and maintenance personnel information in the operation and maintenance personnel database in correspondence;

[0083] In response to a user authority setting request, establishing a user authority database, wherein the user authority database includes user role information and authority information corresponding to each user role;

[0084] A relationship between user roles and permissions is established and associated, wherein the user roles include a first role, a second role, a third role and a fourth role, the first role is a work order sender, the second role is a maintenance person, the third role is a purchasing person, and the fourth role is a financial person.

[0085] The fault type determination module 30 is used to obtain a fault work order, determine the fault information corresponding to the fault work order, and determine the maintenance fault type corresponding to the fault information;

[0086] Configure an operation and maintenance plan for each maintenance fault type in advance;

[0087] After the maintenance fault type corresponding to the fault information is determined, a corresponding operation and maintenance plan is determined based on the maintenance fault type.

[0088] An operation and maintenance personnel determination module 40 is used to determine the operation and maintenance personnel to be determined from the operation and maintenance personnel database based on the maintenance fault type, determine whether the number of the operation and maintenance personnel to be determined is one person, and when the number of the operation and maintenance personnel to be determined is multiple people, obtain the current location of the operation and maintenance personnel to be determined, and determine the operation and maintenance personnel to be determined closest to the fault location as the final operation and maintenance personnel;

[0089] The sending module 50 is used to send the fault work order to the operation and maintenance personnel user terminal corresponding to the final operation and maintenance personnel.

[0090] The operation and maintenance plan is sent to the operation and maintenance personnel user terminal corresponding to the final operation and maintenance personnel, and at the same time, a voice automatic answering call is initiated to the operation and maintenance personnel user terminal corresponding to the final operation and maintenance personnel, and the preset voice content of the operation and maintenance plan is played to the caller, and the caller takes rescue measures based on the operation and maintenance plan.

[0091] When the final operation and maintenance personnel fails to take rescue measures within a preset time, determining a second operation and maintenance personnel from the operation and maintenance personnel database based on the maintenance fault type;

[0092] The fault work order is sent to a second operation and maintenance personnel user terminal corresponding to the second operation and maintenance personnel.

[0093] Determine whether the fault work order requires the purchase of products, and if so, create a purchase list and determine the product information corresponding to the purchase list;

[0094] In response to a quotation request for a purchase list, obtaining a quotation configuration rule corresponding to the product information, generating a quotation form for the fault work order based on the quotation configuration rule, and determining a final purchase list based on the quotation form;

[0095] The final purchase list is sent to the purchaser user terminal corresponding to the purchaser.

[0096] In response to the settlement instruction, the final purchase list to be settled is obtained, and it is determined whether the final purchase list to be settled meets the settlement conditions. If so, the documents to be settled corresponding to the final purchase list to be settled are obtained and a settlement slip is generated, the settlement slip is settled, and the feedback settlement processing results are sent to the financial personnel user terminal corresponding to the financial personnel.

[0097] A work order management system for operation and maintenance personnel of the present invention collects operation and maintenance personnel information through a label construction module 10 to establish a personnel label, wherein the personnel label at least includes a main maintenance fault type and a recommendation weight corresponding to the main maintenance fault type; a storage module 20 is used to store the personnel label and the operation and maintenance personnel information in an operation and maintenance personnel database; a fault work order is obtained through a fault type determination module 30, the fault information corresponding to the fault work order is determined, and the maintenance fault type corresponding to the fault information is determined; an operation and maintenance personnel to be determined is determined from the operation and maintenance personnel database based on the maintenance fault type through an operation and maintenance personnel determination module 40, and it is judged whether the number of the operation and maintenance personnel to be determined is one person. When the number of the operation and maintenance personnel to be determined is multiple people, the current position of the operation and maintenance personnel to be determined is obtained, and the operation and maintenance personnel to be determined closest to the fault position is determined as the final operation and maintenance personnel; the fault work order is issued to the operation and maintenance personnel user terminal corresponding to the final operation and maintenance personnel through an issuing module 50. The work order management method for operation and maintenance personnel solves the problem that the processing efficiency of fault work orders cannot be improved in the prior art.

[0098] Figure 3 A schematic diagram of the physical structure of an electronic device provided in an embodiment of the present invention, such as Figure 3 As shown, the electronic device 60 includes: a processor 601 (processor), a memory 602 (memory) and a bus 603;

[0099] The processor 601 and the memory 602 communicate with each other via the bus 603;

[0100] The processor 601 is used to call the program instructions in the memory 602 to execute the methods provided by the above-mentioned method embodiments, for example, including: collecting operation and maintenance personnel information and establishing personnel labels, wherein the personnel labels at least include the main maintenance fault types and the recommended weights corresponding to the main maintenance fault types; storing the personnel labels and the operation and maintenance personnel information in the operation and maintenance personnel database; obtaining a fault work order, determining the fault information corresponding to the fault work order, and determining the maintenance fault type corresponding to the fault information; determining the operation and maintenance personnel to be determined from the operation and maintenance personnel database based on the maintenance fault type; judging whether the number of the operation and maintenance personnel to be determined is one person, and when the number of the operation and maintenance personnel to be determined is multiple people, obtaining the current location of the operation and maintenance personnel to be determined, and determining the operation and maintenance personnel to be determined who is closest to the fault location as the final operation and maintenance personnel; and sending the fault work order to the operation and maintenance personnel user terminal corresponding to the final operation and maintenance personnel.

[0101] The present embodiment provides a non-transitory computer-readable storage medium, which stores computer instructions. The computer instructions enable a computer to execute the methods provided by the above-mentioned method embodiments, for example, including: collecting operation and maintenance personnel information and establishing personnel labels, wherein the personnel labels at least include major maintenance fault types and recommendation weights corresponding to the major maintenance fault types; storing the personnel labels and the operation and maintenance personnel information in an operation and maintenance personnel database in correspondence; obtaining a fault work order, determining the fault information corresponding to the fault work order, and determining the maintenance fault type corresponding to the fault information; determining the operation and maintenance personnel to be determined from the operation and maintenance personnel database based on the maintenance fault type; judging whether the number of the operation and maintenance personnel to be determined is one person, and when the number of the operation and maintenance personnel to be determined is multiple people, obtaining the current location of the operation and maintenance personnel to be determined, and determining the operation and maintenance personnel to be determined who is closest to the fault location as the final operation and maintenance personnel; and sending the fault work order to the operation and maintenance personnel user terminal corresponding to the final operation and maintenance personnel.

[0102] A person skilled in the art can understand that all or part of the steps of implementing the above method embodiment can be completed by hardware related to program instructions, and the aforementioned program can be stored in a computer-readable storage medium. When the program is executed, it executes the steps of the above method embodiment; and the aforementioned storage medium includes: ROM, RAM, magnetic disk or optical disk, etc., various storage media that can store program codes.

[0103] The device embodiments described above are merely illustrative, wherein the units described as separate components may or may not be physically separated, and the components shown as units may or may not be physical units, i.e., they may be located in one place, or they may be distributed on multiple network units. Some or all of the modules may be selected according to actual needs to achieve the purpose of the scheme of this embodiment. Those of ordinary skill in the art may understand and implement it without creative effort.

[0104] Through the description of the above implementation methods, those skilled in the art can clearly understand that each implementation method can be implemented by means of software plus a necessary general hardware platform, and of course, it can also be implemented by hardware. Based on this understanding, the above technical solution is essentially or the part that contributes to the prior art can be embodied in the form of a software product, and the computer software product can be stored in a computer-readable storage medium, such as ROM / RAM, a disk, an optical disk, etc., including a number of instructions for a computer device (which can be a personal computer, a server, or a network device, etc.) to execute the methods of each embodiment or some parts of the embodiment.

[0105] Although the present invention has been described in detail above by general description and specific embodiments, it is obvious to those skilled in the art that some modifications or improvements can be made to the present invention. Therefore, these modifications or improvements made without departing from the spirit of the present invention all belong to the scope of protection claimed by the present invention.

Claims

1. A work order management method for operation and maintenance personnel, characterized in that: The method specifically comprises: Collecting operation and maintenance personnel information and establishing personnel tags, wherein the personnel tags at least include major maintenance fault types and recommendation weights corresponding to the major maintenance fault types; The personnel tag and the operation and maintenance personnel information are stored correspondingly in the operation and maintenance personnel database; Obtain a fault work order, determine the fault information corresponding to the fault work order, and determine the maintenance fault type corresponding to the fault information; Determine the operation and maintenance personnel to be determined from the operation and maintenance personnel database based on the maintenance fault type; Determine whether the number of the operation and maintenance personnel to be determined is one person. If the number of the operation and maintenance personnel to be determined is multiple people, obtain the current location of the operation and maintenance personnel to be determined, and determine the operation and maintenance personnel to be determined closest to the fault location as the final operation and maintenance personnel; The fault work order is sent to the operation and maintenance personnel user terminal corresponding to the final operation and maintenance personnel.

2. The work order management method for operation and maintenance personnel according to claim 1, characterized in that: The work order management method of the operation and maintenance personnel also includes: Configure an operation and maintenance plan for each maintenance fault type in advance; After the maintenance fault type corresponding to the fault information is determined, a corresponding operation and maintenance plan is determined based on the maintenance fault type.

3. The work order management method for operation and maintenance personnel according to claim 2 is characterized in that: The work order management method of the operation and maintenance personnel also includes: The operation and maintenance plan is sent to the operation and maintenance personnel user terminal corresponding to the final operation and maintenance personnel, and at the same time, a voice automatic answering call is initiated to the operation and maintenance personnel user terminal corresponding to the final operation and maintenance personnel, and the preset voice content of the operation and maintenance plan is played to the caller, and the caller takes rescue measures based on the operation and maintenance plan.

4. The work order management method for operation and maintenance personnel according to claim 3 is characterized in that: The work order management method of the operation and maintenance personnel also includes: When the final operation and maintenance personnel fails to take rescue measures within a preset time, determining a second operation and maintenance personnel from the operation and maintenance personnel database based on the maintenance fault type; The fault work order is sent to a second operation and maintenance personnel user terminal corresponding to the second operation and maintenance personnel.

5. The work order management method for operation and maintenance personnel according to claim 1, characterized in that: The work order management method of the operation and maintenance personnel also includes: In response to a user authority setting request, establishing a user authority database, wherein the user authority database includes user role information and authority information corresponding to each user role; A relationship between user roles and permissions is established and associated, wherein the user roles include a first role, a second role, a third role and a fourth role, the first role is a work order sender, the second role is a maintenance person, the third role is a purchasing person, and the fourth role is a financial person.

6. The work order management method for operation and maintenance personnel according to claim 5 is characterized in that: The work order management method of the operation and maintenance personnel also includes: Determine whether the fault work order requires the purchase of products, and if so, create a purchase list and determine the product information corresponding to the purchase list; In response to a quotation request for a purchase list, obtaining a quotation configuration rule corresponding to the product information, generating a quotation form for the fault work order based on the quotation configuration rule, and determining a final purchase list based on the quotation form; The final purchase list is sent to the purchaser user terminal corresponding to the purchaser.

7. The work order management method for operation and maintenance personnel according to claim 6 is characterized in that: The work order management method of the operation and maintenance personnel also includes: In response to the settlement instruction, the final purchase list to be settled is obtained, and it is determined whether the final purchase list to be settled meets the settlement conditions. If so, the documents to be settled corresponding to the final purchase list to be settled are obtained and a settlement slip is generated, the settlement slip is settled, and the feedback settlement processing results are sent to the financial personnel user terminal corresponding to the financial personnel.

8. A work order management system for operation and maintenance personnel, characterized in that: include: A label building module, used to collect operation and maintenance personnel information and establish personnel labels, wherein the personnel labels at least include major maintenance fault types and recommendation weights corresponding to the major maintenance fault types; A storage module, used to store the personnel label and the operation and maintenance personnel information in a corresponding manner in an operation and maintenance personnel database; A fault type determination module is used to obtain a fault work order, determine the fault information corresponding to the fault work order, and determine the maintenance fault type corresponding to the fault information; An operation and maintenance personnel determination module is used to determine the operation and maintenance personnel to be determined from the operation and maintenance personnel database based on the maintenance fault type, and judge whether the number of the operation and maintenance personnel to be determined is one person. When the number of the operation and maintenance personnel to be determined is multiple people, the current position of the operation and maintenance personnel to be determined is obtained, and the operation and maintenance personnel to be determined closest to the fault position is determined as the final operation and maintenance personnel; The sending module is used to send the fault work order to the operation and maintenance personnel user terminal corresponding to the final operation and maintenance personnel.

9. An electronic device comprising a memory, a processor, and a computer program stored in the memory and executable on the processor, characterized in that: When the processor executes the computer program, the steps of the method according to any one of claims 1 to 7 are implemented.

10. A non-transitory computer-readable storage medium having a computer program stored thereon, characterized in that: When the computer program is executed by a processor, the steps of the method according to any one of claims 1 to 7 are implemented.

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