Work order reminding method and device based on property management system, equipment and medium
By implementing a work order reminder method in the property system, the problem that the property system cannot effectively ensure the timely handling of expiration work orders is solved, and the effect of improving property service quality and avoiding work orders timeout is achieved.
Patent Information
- Application Number
- CN202510084963.2
- Authority / Receiving Office
- CN · China
- Patent Type
- Applications(China)
- Current Assignee / Owner
- Filing Date
- 2025-01-20
- Publication Date
- 2025-05-16
AI Technical Summary
When handling pending work orders, the existing property system cannot effectively ensure that expiring work orders are processed in a timely manner, resulting in a decline in service quality and household complaints.
By implementing a method based on work order reminder in the property system, determine the account with timeout work order and send reminder information to the account to ensure that the next work order whose timeout work order is ranked after the timeout work order can be processed in a timely manner to avoid the occurrence of timeout situations.
It effectively avoids timeouts in the execution of the next work order, improves the quality and efficiency of property services, and ensures residents' satisfaction.
Smart Images
Figure CN120013156A_ABST
Abstract
Description
Technical Field
[0001] The present application relates to but is not limited to the field of data processing technology, and in particular to a work order reminder method, device, equipment, and medium based on a property system. Background Art
[0002] At present, the field of property services usually involves a lot of work order processing, including maintenance service work orders, cleaning service work orders and other types of work orders. The property system will assign pending work orders to each property staff according to the type of property staff's functions. Each pending work order is equivalent to a pending task, and each work order has a corresponding processing time limit. When a property staff is assigned to multiple pending work orders, if any of the work orders in progress times out, it will affect the timely processing of the next pending work order, resulting in receiving complaints from residents, etc. The existing processing method only notifies the property staff to urge or remind them to process the next pending work order as soon as possible, which cannot effectively ensure that the pending work orders that are about to expire are processed in a timely manner, affecting the quality of property services. Summary of the invention
[0003] The embodiments of the present application provide a work order reminder method, device, equipment, and medium based on a property system, which can effectively ensure that overdue pending work orders are processed in a timely manner and improve the quality of property services.
[0004] In a first aspect, an embodiment of the present application provides a work order reminder method based on a property system, the method is applied to a property system, and the method includes:
[0005] Determine any first account from a plurality of available property accounts, wherein the available property account is an account for property personnel to log into the property system, the current shift of each of the available property accounts corresponds to a plurality of work orders with consecutive validity periods, different work orders correspond to different service locations, and the first account is an account with overdue work orders;
[0006] Determine the next work order after the timeout work order in timeliness ranking as the first work order, generate a first reminder message based on the current timeout duration of the timeout work order, the start time of the first work order, and the first content, and send the first reminder message to the first account, where the first content is the work order content of the first work order;
[0007] In the case where the time interval between the current moment and the start moment of the first work order reaches a first threshold, when it is detected that the first account has not completed the timed-out work order, the first moment of completing the timed-out work order is determined based on the work order processing progress and the second content of the timed-out work order, where the second content is the work order content of the timed-out work order;
[0008] Based on the first moment, the reference location corresponding to the timed work order, the first location of the first work order, the starting moment and the first time limit information, a second account is determined from the multiple available property accounts, and a second reminder message carrying the starting moment of the first work order and the first content is sent to the second account, wherein the reference location and the first location are service locations of the corresponding accounts, and the first time limit information is the processing time period corresponding to the first work order.
[0009] In some embodiments, the time range corresponding to the processing time period is between the start time and the end time of the first work order, and the second account is determined from the plurality of available property accounts based on the first time, the reference position corresponding to the timed work order, the first position, the start time and the first timeliness information of the first work order, including:
[0010] Determine a first reference duration based on the reference position and the first position, wherein the first reference duration is the duration required to travel from the reference position to the first position;
[0011] Adding the first moment and the first reference duration to obtain a second moment;
[0012] Determine a second reference time required to complete the first work order based on the first content, and obtain a third time by subtracting the second reference time from the end time of the first work order;
[0013] Based on a first time difference between the second moment and the third moment and a second threshold, a second account number is determined from the plurality of available property accounts.
[0014] In some embodiments, based on the first time difference between the second moment and the third moment and the second threshold, determining the second account number from the plurality of available property accounts comprises:
[0015] When the first time difference is less than or equal to the second threshold, determining the second account from the remaining accounts in the available property accounts except the first account;
[0016] When the first time difference is greater than the second threshold, the first account is determined as the second account.
[0017] In some embodiments, determining the second account number from the remaining accounts in the available property accounts except the first account number includes:
[0018] Determine the remaining accounts in the available property accounts except the first account as third accounts, and determine the working status of each of the third accounts, wherein the working status is idle or processing a work order;
[0019] Determine each third reference duration based on the first location and each second location, wherein the third reference duration is the duration required to travel from the corresponding second location to the first location, and the second location is the current location of the third account;
[0020] Determine the next work order corresponding to the third account as the second work order, and determine the third position corresponding to the second work order, the third position being the service position of the second work order;
[0021] Determine each fourth reference duration based on the first position and each third position, wherein the fourth reference duration is the duration required to travel from the first position to the corresponding third position;
[0022] Among the third accounts in the idle working state, a third account that satisfies the conditions that the time difference between a fourth moment obtained by adding the current moment to the third reference time and the third moment is greater than the second threshold, and the time difference between a fifth moment obtained by adding the end moment of the first work order to the fourth reference time and the start moment of the second work order is greater than the third threshold is selected as a candidate account;
[0023] Determine the end time of the current work order of each of the third accounts in the work status of processing the work order as the sixth time, and select, from among the third accounts in the work status of processing the work order, the third accounts that satisfy the conditions that the time difference between a seventh time obtained by adding the sixth time to the third reference time and the third time is greater than the second threshold, and the time difference between an eighth time obtained by adding the end time of the first work order to the fourth reference time and the start time of the second work order is greater than the third threshold as candidate accounts;
[0024] The account corresponding to the second position of all the candidate accounts and having the shortest distance to the first position is determined as the second account.
[0025] In some embodiments, the terminal corresponding to the first account displays a visual interface, the visual interface includes a work order help button, and the method further includes:
[0026] In response to the property staff of the first account clicking the work order help button, all the candidate accounts are sent to the first account, so that multiple fields are displayed on the visualization interface, and different fields correspond to different candidate accounts;
[0027] When the property staff of the first account selects a target field from all the fields, the second reminder information is sent to the candidate account corresponding to the target field.
[0028] In some embodiments, after sending the second reminder information carrying the start time of the first work order and the first content to the second account, the method further includes:
[0029] When receiving confirmation information from the second account regarding the first work order, determining the work order in the current shift of the first account that is after the first work order in terms of timeliness as the third work order;
[0030] A new work order is allocated to the first account based on the start time of the third work order, the service location, and the first time.
[0031] In some embodiments, the method further comprises:
[0032] Determine a reference number of overdue work orders for any of the available property accounts within a preset time period, and a work order score value corresponding to each of the work orders;
[0033] Determine the alarm level corresponding to the reference number based on a preset alarm level mapping table, wherein the alarm level mapping table is used to indicate the mapping relationship between the number of overtime work orders and the alarm level, and the smaller the number, the lower the corresponding alarm level;
[0034] Assigning a first weight to the reference quantity and assigning a second weight to the work order score value;
[0035] Calculating a first product of the first weight and the alarm level, and calculating each second product of the second weight and each work order score value;
[0036] The first product and all the second products are summed to obtain a target score. When the target score is lower than a preset score threshold, the available property account corresponding to the target score being lower than the preset score threshold is determined as an abnormal account.
[0037] In a second aspect, an embodiment of the present application provides a control device, comprising at least one control processor and a memory for communicating with the at least one control processor; the memory stores instructions that can be executed by the at least one control processor, and the instructions are executed by the at least one control processor so that the at least one control processor can execute the work order reminder method based on the property system as described in the first aspect.
[0038] In a third aspect, an embodiment of the present application further provides an electronic device, comprising the control device of the second aspect.
[0039] In a fourth aspect, an embodiment of the present application further provides a computer-readable storage medium storing computer-executable instructions, wherein the computer-executable instructions are used to execute the work order reminder method based on the property system as described in the first aspect.
[0040] The embodiments of the present application provide a work order reminder method, device, equipment, and medium based on a property system, the method comprising: determining any first account from a plurality of available property accounts, wherein the available property account is an account for property personnel to log into the property system, the current shift of each of the available property accounts corresponds to a plurality of work orders with continuous validity periods, different work orders correspond to different service locations, and the first account is an account with an overdue work order; determining the next work order whose validity period is after the overdue work order as the first work order, generating a first reminder message based on the current timeout duration of the overdue work order, the start time of the first work order, and a first content, and sending the first reminder message to the first account, the first content being the work order content of the first work order; and sending the first reminder message to the first account at the current time. In the case where the time interval between the start time of the first work order reaches the first threshold, when it is detected that the first account has not completed the overtime work order, the first time to complete the overtime work order is determined based on the work order processing progress and the second content of the overtime work order, and the second content is the work order content of the overtime work order; based on the first time, the reference position corresponding to the overtime work order, the first position of the first work order, the start time, the first time limit information and the current shift, the second account is determined from the multiple available property accounts, and the second reminder information carrying the start time and the first content of the first work order is sent to the second account, wherein the reference position and the first position are the service positions of the corresponding account, and the first time limit information is the processing time period corresponding to the first work order. According to the scheme provided in the embodiment of the present application, the object of receiving the work order reminder information for the second time can be comprehensively judged based on the actual situation of the overtime work order and the next work order, which can effectively avoid the timeout of the execution of the next work order and ensure the quality of property services. BRIEF DESCRIPTION OF THE DRAWINGS
[0041] Figure 1 This is a flowchart of a work order reminder method based on a property system provided by an embodiment of the present application;
[0042] Figure 2 It is a structural diagram of a control device provided in another embodiment of the present application. DETAILED DESCRIPTION
[0043] In order to make the purpose, technical solution and advantages of the present application more clearly understood, the present application is further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are only used to explain the present application and are not used to limit the present application.
[0044] It is understood that although the functional modules are divided in the device schematic diagram and the logical order is shown in the flow chart, in some cases, the steps shown or described may be performed in a different order than the module division in the device or the order in the flow chart. The terms "first", "second", etc. in the specification, claims or the above drawings are used to distinguish similar objects and are not necessarily used to describe a specific order or sequence.
[0045] At present, the field of property services usually involves a lot of work order processing, including maintenance service work orders, cleaning service work orders and other types of work orders. The property system will assign pending work orders to each property staff according to the type of property staff's functions. Each pending work order is equivalent to a pending task, and each work order has a corresponding processing time limit. When a property staff is assigned to multiple pending work orders, if any of the work orders in progress times out, it will affect the timely processing of the next pending work order, resulting in receiving complaints from residents, etc. The existing processing method only notifies the property staff to urge or remind them to process the next pending work order as soon as possible, which cannot effectively ensure that the pending work orders that are about to expire are processed in a timely manner, affecting the quality of property services.
[0046] To solve the above-mentioned problems, the embodiments of the present application provide a work order reminder method, device, equipment, and medium based on a property system, the method comprising: determining any first account from a plurality of available property accounts, wherein the available property account is an account for property personnel to log into the property system, the current shift of each of the available property accounts corresponds to a plurality of work orders with consecutive validity periods, different work orders correspond to different service locations, and the first account is an account with an overdue work order; determining the next work order whose validity period is after the overdue work order as the first work order, generating a first reminder message based on the current timeout duration of the overdue work order, the starting time of the first work order, and a first content, and sending the first reminder message to the first account, the first content being the work order content of the first work order; in When the time interval between the current moment and the start moment of the first work order reaches the first threshold, when it is detected that the first account has not completed the overtime work order, the first moment of completing the overtime work order is determined based on the work order processing progress and the second content of the overtime work order, and the second content is the work order content of the overtime work order; based on the first moment, the reference position corresponding to the overtime work order, the first position of the first work order, the start moment, the first time limit information and the current shift, the second account is determined from the multiple available property accounts, and the second reminder information carrying the start moment and the first content of the first work order is sent to the second account, wherein the reference position and the first position are the service positions of the corresponding account, and the first time limit information is the processing time period corresponding to the first work order. According to the scheme provided in the embodiment of the present application, the object of receiving the work order reminder information for the second time can be comprehensively judged based on the actual situation of the overtime work order and the next work order, which can effectively avoid the timeout of the execution of the next work order and ensure the quality of property services.
[0047] The embodiments of the present application are further described below in conjunction with the accompanying drawings.
[0048] refer to Figure 1 , Figure 1 This is a flowchart of a work order reminder method based on a property system provided by an embodiment of the present application. The embodiment of the present application provides a work order reminder method based on a property system, which is applied to a property system, and the method includes but is not limited to the following steps:
[0049] Step S10, determine any first account from multiple available property accounts, where the available property account is the account used by the property staff to log in to the property system, the current shift of each available property account corresponds to multiple work orders with consecutive validity periods, different work orders correspond to different service locations, and the first account is an account with overdue work orders.
[0050] Specifically, the work order of the present embodiment corresponds to a work task, such as a property maintenance task. An available property account uniquely corresponds to one property personnel. Different available property accounts correspond to different shift arrangements. The property system will assign multiple work orders to each available property account according to the shift and function of each available property account. Different work orders correspond to different service locations. That is to say, for an available property account, multiple work orders with consecutive time limits are assigned in a certain shift. There is a buffer period between the time limits of each work order to ensure that the corresponding property personnel have enough time to go from the service location of the currently completed work order to the service location of the next work order to be processed. The buffer period is determined according to the actual situation. For example, the available property account A is assigned work order 1, work order 2 and work order 3 in the current shift. Work order 1 corresponds to service location 1, work order 2 corresponds to service location 2, and work order 3 corresponds to service location 3. The working hours corresponding to the current shift are 8:00 am to 12:00 noon. The validity period of work order 1 is 8:30-9:30, the validity period of work order 2 is 10:00-10:30, and the validity period of work order 3 is 11:00-11:40. It can be seen that the buffer time is 30 minutes.
[0051] Specifically, the time limit of the work order in this embodiment corresponds to the task of completing the corresponding work order within the time limit. Referring to the description of the above embodiment, for example, for work order 1, completing the work order task of work order 1 at 9:30 or before is regarded as completing work order 1 on time. If it is detected that the work order task of work order 1 is not completed after 9:30 or the work order task of work order 1 is completed after 9:30, the available property account A is determined to be the first account, and the overdue work order of the available property account A is work order 1. It should be noted that the number of the first account is not limited in this embodiment and is determined by the actual situation. It can be one or more.
[0052] Step S20, determine the next work order that is after the timeout work order in terms of timeliness as the first work order, generate a first reminder message based on the current timeout duration of the timeout work order, the start time of the first work order and the first content, and send the first reminder message to the first account, wherein the first content is the work order content of the first work order.
[0053] It is understandable that when it is detected that the first account has an overdue work order, in order to ensure the quality of property services, it is necessary to ensure that the first work order whose time limit is after the overdue work order can be completed on time. Based on this purpose, this embodiment needs to obtain the timeout duration of the overdue work order, the starting time and the first content of the first work order to generate a first reminder message, and send the first reminder message to the first account to urge the first account to complete the overdue work order as soon as possible to avoid delaying the execution of the next work order.
[0054] Step S30, when the time interval between the current moment and the start moment of the first work order reaches a first threshold, when it is detected that the first account has not completed the timed out work order, the first moment of completing the timed out work order is determined based on the work order processing progress of the timed out work order and the second content, and the second content is the work order content of the timed out work order.
[0055] Specifically, the first threshold is smaller than the interval between the end time of the validity period corresponding to the timed work order and the start time of the first work order. The time when the service location corresponding to the timed work order is traveled to and arrives at the service location of the first work order at the start time of the time period corresponding to the first threshold is earlier than the start time of the first work order, which is sufficient to ensure that the first work order is not processed overtime. Therefore, whether the time interval between the current time and the start time of the first work order reaches the first threshold is used as a trigger condition to detect whether the first account has completed the timed work order. If not, the first time corresponding to the timed work order is determined, which can provide effective support for the subsequent determination of the object to send the reminder notification next time.
[0056] Specifically, for the first threshold of this embodiment, those skilled in the art can adjust it according to actual needs. For example, the first threshold can be 30 minutes or 25 minutes, etc., and no further limitation is made here.
[0057] Step S40, based on the first moment, the reference location corresponding to the timed work order, the first location of the first work order, the starting moment and the first time limit information, determine the second account from multiple available property accounts, and send a second reminder message carrying the starting moment and the first content of the first work order to the second account, wherein the reference location and the first location are the service locations of the corresponding accounts, and the first time limit information is the processing time period corresponding to the first work order.
[0058] It can be understood that, with reference to the description of the above embodiment, a second account is determined from multiple available property accounts based on the first moment, the reference position corresponding to the timed work order, the first position of the first work order, the starting moment and the first time limit information, and a second reminder message carrying the starting moment and the first content of the first work order is sent to the second account. In this way, the object that receives the work order reminder message for the second time can be comprehensively judged based on the actual situation of the timed work order and the next work order, which can effectively avoid the timeout of the execution of the next work order and ensure the quality of property services.
[0059] Specifically, in some embodiments, the time range corresponding to the processing time period is between the start time and the end time of the first work order. Figure 1 Step S40 includes but is not limited to the following steps:
[0060] Step S41, determining a first reference duration based on the reference position and the first position, wherein the first reference duration is the duration required to travel from the reference position to the first position;
[0061] Step S42, adding the first moment to the first reference duration to obtain a second moment;
[0062] Step S43, determining a second reference time required to complete the first work order based on the first content, and obtaining a third time by subtracting the second reference time from the end time of the first work order;
[0063] Step S44: determining a second account number from a plurality of available property accounts based on the first time difference between the second moment and the third moment and the second threshold.
[0064] Specifically, this embodiment does not limit the specific steps of determining the first reference duration based on the reference position and the first position, and third-party software (such as navigation software) can be introduced to enable the third-party software to determine the target path from the reference position to the first position, and determine the transportation corresponding to the first account, and then calculate the first reference duration based on the reference speed and target path corresponding to the transportation.
[0065] Specifically, the second moment in this embodiment is when the first account goes to the service location (ie, the first location) corresponding to the first work order immediately after completing the timeout work order, corresponding to the estimated time of arriving at the first location.
[0066] Specifically, the first content of this embodiment is the work order content of the next work order (i.e., the first work order) that is ranked next to the time-limited work order. Obtaining the first content can estimate the time required to complete the first work order, i.e., the second reference time, which can provide an effective data basis for the subsequent determination of whether to send the next reminder notification for the first work order to the original first account or to another available property account.
[0067] Specifically, the third moment in this embodiment is the moment at which the first work order needs to be at least started to be executed, on the premise of ensuring that the first work order is completed within the time limit.
[0068] Specifically, in some embodiments, step S44 includes but is not limited to the following steps:
[0069] Step S441, when the first time difference is less than or equal to a second threshold, determining a second account from the remaining accounts in the available property accounts except the first account;
[0070] Step S442: when the first time difference is greater than a second threshold, determine the first account as the second account.
[0071] Specifically, the second threshold of this embodiment can be selected by technical personnel in this field according to actual conditions, and can be 10 minutes or 5 minutes. The second threshold is used for comparison with the first time difference. The function of this embodiment is that after the first account completes the timed work order, it goes to the estimated time (i.e., the second time) of the first position of the first work order. It is necessary to ensure that a time interval (i.e., the first time difference) reserved between the second time and the third time exceeds the second threshold, which is sufficient to ensure that the first work order is not processed overtime.
[0072] It can be understood that there are two specific situations in which the second sending object (i.e., the second account) of the reminder information for the first work order is determined in this embodiment: one is to select the original first account as the second account and continue to send reminders to the first account, and the other is to determine the second account from the remaining accounts in the available property accounts except the first account, and the final second account selected is the first account or one of the remaining accounts in the available property accounts except the first account. The basis for judging whether the second account is the first account or one of the remaining accounts in the available property accounts except the first account is: if the first account continues to execute the first work order after completing the overdue work order, whether it will affect the timely completion of the first work order. This embodiment is based on the comparison of the first time difference between the second moment and the third moment with the preset second threshold. When the first time difference is less than or equal to the second threshold, it is determined that there is a greater risk of delaying the timely execution of the first work order after the first account completes the overdue work order. At this time, the second account is determined from the remaining accounts in the available property accounts except the first account; when the first time difference is greater than the second threshold, it is determined that the original first account has enough time to go to the first position to execute the first work order to ensure that the first work order is not overtime processed, and the first account is determined as the second account.
[0073] In some embodiments, the step of determining the second account number from the remaining accounts in the available property accounts except the first account number includes but is not limited to the following steps:
[0074] Step S443, determining the remaining accounts in the available property accounts except the first account as third accounts, and determining the working status of each third account, wherein the working status is idle or processing a work order;
[0075] Step S444, determining each third reference duration based on the first location and each second location, wherein the third reference duration is the duration required to travel from the corresponding second location to the first location, and the second location is the current location of the third account;
[0076] Step S445, determining the next work order corresponding to the third account as the second work order, and determining the third position corresponding to the second work order, the third position being the service position of the second work order;
[0077] Step S446, determining each fourth reference duration based on the first position and each third position, wherein the fourth reference duration is the duration required to travel from the first position to the corresponding third position;
[0078] Step S447, among the third accounts whose working status is idle, the third account that satisfies the conditions that the time difference between the third time and the fourth time obtained by adding the current time and the third reference time is greater than the second threshold, and the time difference between the fifth time obtained by adding the end time of the first work order and the fourth reference time and the start time of the second work order is greater than the third threshold is selected as the candidate account;
[0079] Step S448, determining the end time of the current work order of each third account in the work order processing state as the sixth time, and selecting, from among the third accounts in the work order processing state, the third accounts that satisfy the conditions that the time difference between the seventh time obtained by adding the sixth time to the third reference time and the third time is greater than the second threshold, and the time difference between the eighth time obtained by adding the end time of the first work order to the fourth reference time and the start time of the second work order is greater than the third threshold as candidate accounts;
[0080] Step S449: determine the account with the shortest distance between the second position and the first position among all the candidate accounts as the second account.
[0081] Specifically, when it is determined that there is a greater risk of delaying the timely execution of the first work order after the first account completes the overdue work order, it is necessary to select a second account from all third accounts that has sufficient time to process the first work order and ensure that the first work order is not completed overtime. The specific screening method includes: determining the working status of each third account, wherein the working status is idle or processing a work order; determining each third reference time based on the first position and each second position, wherein the third reference time is the time required to travel from the corresponding second position to the first position, and the second position is the current position of the third account (if the working status of the third account is in work order processing, then the second position is the service position of the work order currently being processed); determining the next work order corresponding to the third account as the second work order, and determining the third position corresponding to the second work order, and the third position is the service position of the second work order; determining each fourth reference time based on the first position and each third position, wherein the fourth reference time is the time required to travel from the first position to the corresponding third position; among each third account with an idle working status, selecting the fourth moment obtained by adding the current moment to the third reference time and the third moment, the difference in time between the fourth moment and the third moment is greater than the second threshold, and the end moment of the first work order is greater than the end moment of the first work order. A third account whose duration difference between a fifth moment obtained by adding four reference durations and the start time of the second work order is greater than a third threshold is selected as a candidate account; the end time of the current work order of each third account in the working state of processing the work order is determined as the sixth moment, and among each third account in the working state of processing the work order, a third account is selected as a candidate account if the duration difference between the seventh moment obtained by adding the sixth moment and the third reference duration and the third moment is greater than the second threshold, and the duration difference between the eighth moment obtained by adding the end time of the first work order and the fourth reference duration and the start time of the second work order is greater than the third threshold; with reference to the description of the above embodiment, that is to say, regardless of whether the working state is idle or processing a work order, a third account that has sufficient time to ensure that the first work order is not completed overtime and does not affect the on-time execution of the next work order to be processed (i.e., the second work order) is selected as a candidate account. The candidate account in this embodiment is the candidate sending object for sending the second reminder information for the first work order.
[0082] It can be understood that when selecting a candidate account from the third account, the account with the shortest distance between the corresponding second position and the first position among all the candidate accounts is determined as the second account, that is, the target sending object of the second reminder information for the first work order is determined with distance priority as a consideration. The closer the distance, the earlier the time of arriving at the first position corresponding to the first work order, which can more effectively ensure the timely execution of the first work order and the quality of property services.
[0083] In addition, in some embodiments, the terminal corresponding to the first account displays a visual interface, and the visual interface includes a work order help button. The work order reminder method based on the property system provided in the embodiment of the present application also includes but is not limited to the following steps:
[0084] Step S51, in response to the property staff of the first account clicking the work order help button, all candidate accounts are sent to the first account, so that multiple fields are displayed on the visual interface, and different fields correspond to different candidate accounts;
[0085] Step S52: When the property personnel of the first account selects a target field from all fields, a second reminder message is sent to the candidate account corresponding to the target field.
[0086] Specifically, this embodiment does not limit the specific time when the property personnel corresponding to the first account clicks the work order help button. The corresponding property personnel may click the button when they believe that they cannot execute the first work order on time based on the actual situation of the current overdue work order.
[0087] It can be understood that, referring to the description of the above embodiment, since all candidate accounts have enough time to ensure that the first work order is completed within the time limit, when the property personnel of the first account is detected, the target field is selected from all fields and a second reminder message is sent to the candidate account corresponding to the target field. In this way, when the candidate account receiving the second reminder message confirms receipt of the first work order, it can be determined that the property personnel corresponding to the selected candidate account is the target personnel for processing the first work order, thereby ensuring the on-time execution of the first work order and ensuring the quality of property services.
[0088] In addition, in some embodiments, after executing step S40, the second reminder information carrying the start time and the first content of the first work order is sent to the second account, the work order reminder method based on the property system provided in the embodiment of the present application further includes but is not limited to the following steps:
[0089] Step S53, when receiving the confirmation information of the second account for the first work order, determine the work order in the current shift of the first account that is ranked after the first work order as the third work order;
[0090] Step S54, allocating a new work order to the first account based on the start time of the third work order, the service location, and the first time.
[0091] It can be understood that when the confirmation information of the second account regarding the first work order is received, the property system will delete the first work order from the work order tasks of the first account and assign the first work order to the second account. At this time, the first account is in an idle state during the time period between the moment of completing the timed out work order (i.e. the first moment) and the starting moment of the third work order. At this time, the property system assigns a new work order to the first account based on the starting moment of the third work order, the service location, and the first moment, thereby ensuring that the work tasks of each available property account are saturated.
[0092] In addition, in some embodiments, the property system displays a second visual interface, and the work order reminder method based on the property system provided in the embodiment of the present application also includes but is not limited to the following steps:
[0093] Step S55, determining a reference number of overdue work orders of any available property account within a preset time period, and a work order score value corresponding to each work order;
[0094] Step S56, determining the alarm level corresponding to the reference quantity based on a preset alarm level mapping table, wherein the alarm level mapping table is used to indicate the mapping relationship between the number of overtime work orders and the alarm level, and the smaller the number, the lower the corresponding alarm level;
[0095] Step S57, assigning a first weight to the reference quantity and assigning a second weight to the work order score value;
[0096] Step S58, calculating a first product of the first weight and the alarm level, and calculating each second product of the second weight and each work order score value;
[0097] Step S59, summing the first product and all the second products to obtain a target score. When the target score is lower than a preset score threshold, the available property account corresponding to the target score lower than the preset score threshold is determined as an abnormal account.
[0098] Specifically, the work order score value of this embodiment is obtained based on the feedback evaluation of the corresponding work order, and is used to indicate the service quality score of the work order. The higher the score value, the higher the service quality of the work order.
[0099] It can be understood that the present embodiment determines the reference number of overtime work orders of any available property account within a preset time period, and the work order score value corresponding to each work order; determines the alarm level corresponding to the reference number based on a preset alarm level mapping table, wherein the alarm level mapping table is used to indicate the mapping relationship between the number of overtime work orders and the alarm level, and the smaller the number, the lower the corresponding alarm level; assigns a first weight to the reference number, and assigns a second weight to the work order score value; assigns a first weight to the reference number, and assigns a second weight to the work order score value; calculates a first product of the first weight and the alarm level, and calculates each second product of the second weight and each work order score value, and sums the first product and all the second products to obtain a target score. When the target score is lower than the preset score threshold, the available property account corresponding to the target score below the preset score threshold is determined as an abnormal account. In this way, for each available property account, the target score is determined based on two reference factors, the number of overtime work orders and the work order score value of each completed work order, and their respective weights. The target score can be used to evaluate the service quality of the property personnel corresponding to the available property account. When the target score is lower than the preset score threshold, the available property account corresponding to the target score below the preset score threshold is determined as an abnormal account. Subsequently, the abnormal account will be sent to the system administrator for early warning, so as to provide an effective data basis for subsequent better evaluation of the work ability, job adjustment, rating and other operations of the property personnel.
[0100] like Figure 2 As shown, Figure 2 2 is a structural diagram of a control device provided in an embodiment of the present application. The present invention also provides a control device 200, including:
[0101] The processor 210 may be implemented by a general-purpose central processing unit (CPU), a microprocessor, an application-specific integrated circuit (ASIC), or one or more integrated circuits, and is used to execute relevant programs to implement the technical solutions provided in the embodiments of the present application;
[0102] The memory 220 can be implemented in the form of a read-only memory (ROM), a static storage device, a dynamic storage device, or a random access memory (RAM). The memory 220 can store an operating system and other application programs. When the technical solution provided in the embodiment of this specification is implemented by software or firmware, the relevant program code is stored in the memory 220, and the processor 210 calls and executes the work order reminder method based on the property system in the embodiment of this application;
[0103] Input / output interface 230, used to implement information input and output;
[0104] Communication interface 240, used to realize communication interaction between the apparatus and other devices, which can be realized by wired means (such as USB, network cable, etc.) or wireless means (such as mobile network, WIFI, Bluetooth, etc.);
[0105] bus 250 , which transmits information between the various components of the device (e.g., processor 210 , memory 220 , input / output interface 230 , and communication interface 240 );
[0106] The processor 210 , the memory 220 , the input / output interface 230 , and the communication interface 240 are connected to each other in communication within the device via the bus 250 .
[0107] In addition, an embodiment of the present application further provides an electronic device, including the control device 200 of the above embodiment.
[0108] In addition, an embodiment of the present application further provides a storage medium, which is a computer-readable storage medium and stores a computer program. When the computer program is executed by a processor, the above-mentioned work order reminder method based on the property system is implemented.
[0109] As a non-transient computer-readable storage medium, the memory can be used to store non-transient software programs and non-transient computer executable programs. In addition, the memory may include a high-speed random access memory, and may also include a non-transient memory, such as at least one disk storage device, a flash memory device, or other non-transient solid-state storage devices. In some embodiments, the memory may optionally include a memory remotely arranged relative to the processor, and these remote memories may be connected to the processor via a network. Examples of the above-mentioned networks include, but are not limited to, the Internet, an intranet, a local area network, a mobile communication network, and a combination thereof. The device embodiments described above are merely schematic, wherein the units described as separate components may or may not be physically separated, and are implemented to be located in one place, or may also be distributed to multiple network units. Some or all of the modules may be selected according to actual needs to achieve the purpose of the present embodiment.
[0110] It will be appreciated by those skilled in the art that all or some of the steps and systems in the disclosed method above may be implemented as software, firmware, hardware and appropriate combinations thereof. Some physical components or all physical components may be implemented as software executed by a processor, such as a central processing unit, a digital signal processor or a microprocessor, or may be implemented as hardware, or may be implemented as an integrated circuit, such as an application specific integrated circuit. Such software may be distributed on a computer-readable medium, which may include a computer storage medium (or a non-transitory medium) and a communication medium (or a temporary medium). As known to those skilled in the art, the term computer storage medium includes volatile and non-volatile, removable and non-removable media implemented in any method or technology for storing information (such as computer-readable instructions, data structures, program modules or other data). Computer storage media include, but are not limited to, RAM, ROM, EEPROM, flash memory or other memory technologies, CD-ROM, digital versatile disks (DVD) or other optical disk storage, magnetic cassettes, magnetic tapes, disk storage or other magnetic storage devices, or any other medium that may be used to store desired information and may be accessed by a computer. Furthermore, it is well known to those skilled in the art that communication media typically include computer readable instructions, data structures, program modules, or other data in a modulated data signal such as a carrier wave or other transport mechanism, and may include any information delivery media.
[0111] The above is a specific description of the preferred implementation of the present invention, but the present invention is not limited to the above implementation mode. Technical personnel familiar with the field can also make various equivalent deformations or substitutions under the shared conditions without violating the spirit of the present invention. These equivalent deformations or substitutions are all included in the scope defined by the claims of the present invention.
Claims
1. A work order reminder method based on a property system, characterized in that: Applied to a property system, the method includes: Determine any first account from a plurality of available property accounts, wherein the available property account is an account for property personnel to log into the property system, the current shift of each of the available property accounts corresponds to a plurality of work orders with consecutive validity periods, different work orders correspond to different service locations, and the first account is an account with overdue work orders; Determine the next work order after the timeout work order in timeliness ranking as the first work order, generate a first reminder message based on the current timeout duration of the timeout work order, the start time of the first work order, and the first content, and send the first reminder message to the first account, where the first content is the work order content of the first work order; In the case where the time interval between the current moment and the start moment of the first work order reaches a first threshold, when it is detected that the first account has not completed the timed-out work order, the first moment of completing the timed-out work order is determined based on the work order processing progress and the second content of the timed-out work order, where the second content is the work order content of the timed-out work order; Based on the first moment, the reference location corresponding to the timed work order, the first location of the first work order, the starting moment and the first time limit information, a second account is determined from the multiple available property accounts, and a second reminder message carrying the starting moment of the first work order and the first content is sent to the second account, wherein the reference location and the first location are service locations of the corresponding accounts, and the first time limit information is the processing time period corresponding to the first work order.
2. The work order reminder method based on the property system according to claim 1 is characterized in that: The time range corresponding to the processing time period is between the start time and the end time of the first work order, and the second account is determined from the plurality of available property accounts based on the first time, the reference position corresponding to the overdue work order, the first position, the start time and the first timeliness information of the first work order, including: Determine a first reference duration based on the reference position and the first position, wherein the first reference duration is the duration required to travel from the reference position to the first position; Adding the first moment and the first reference duration to obtain a second moment; Determine a second reference time required to complete the first work order based on the first content, and obtain a third time by subtracting the second reference time from the end time of the first work order; Based on a first time difference between the second moment and the third moment and a second threshold, a second account number is determined from the plurality of available property accounts.
3. The work order reminder method based on the property system according to claim 2, determining the second account number from the plurality of available property accounts based on the first time difference between the second moment and the third moment and the second threshold, comprising: When the first time difference is less than or equal to the second threshold, determining the second account from the remaining accounts in the available property accounts except the first account; When the first time difference is greater than the second threshold, the first account is determined as the second account.
4. The work order reminder method based on the property system according to claim 3 is characterized in that: Determining the second account number from the remaining accounts in the available property accounts except the first account number includes: Determine the remaining accounts in the available property accounts except the first account as third accounts, and determine the working status of each of the third accounts, wherein the working status is idle or processing a work order; Determine each third reference duration based on the first location and each second location, wherein the third reference duration is the duration required to travel from the corresponding second location to the first location, and the second location is the current location of the third account; Determine the next work order corresponding to the third account as the second work order, and determine the third position corresponding to the second work order, the third position being the service position of the second work order; Determine each fourth reference duration based on the first position and each third position, wherein the fourth reference duration is the duration required to travel from the first position to the corresponding third position; Among the third accounts in the idle working state, a third account that satisfies the conditions that the time difference between a fourth moment obtained by adding the current moment to the third reference time and the third moment is greater than the second threshold, and the time difference between a fifth moment obtained by adding the end moment of the first work order to the fourth reference time and the start moment of the second work order is greater than the third threshold is selected as a candidate account; Determine the end time of the current work order of each of the third accounts in the work status of processing the work order as the sixth time, and select, from among the third accounts in the work status of processing the work order, the third accounts that satisfy the conditions that the time difference between a seventh time obtained by adding the sixth time to the third reference time and the third time is greater than the second threshold, and the time difference between an eighth time obtained by adding the end time of the first work order to the fourth reference time and the start time of the second work order is greater than the third threshold as candidate accounts; The account corresponding to the second position of all the candidate accounts and having the shortest distance to the first position is determined as the second account.
5. The work order reminder method based on the property system according to claim 4 is characterized in that: The terminal corresponding to the first account displays a visual interface, the visual interface includes a work order help button, and the method further includes: In response to the property staff of the first account clicking the work order help button, all the candidate accounts are sent to the first account, so that multiple fields are displayed on the visualization interface, and different fields correspond to different candidate accounts; When the property staff of the first account selects a target field from all the fields, the second reminder information is sent to the candidate account corresponding to the target field.
6. The work order reminder method based on the property system according to claim 1 is characterized in that: After sending the second reminder information carrying the start time of the first work order and the first content to the second account, the method further includes: When receiving confirmation information from the second account regarding the first work order, determining the work order in the current shift of the first account that is after the first work order in terms of timeliness as the third work order; A new work order is allocated to the first account based on the start time of the third work order, the service location, and the first time.
7. The work order reminder method based on the property system according to claim 1 is characterized in that: The method further comprises: Determine a reference number of overdue work orders for any of the available property accounts within a preset time period, and a work order score value corresponding to each of the work orders; Determine the alarm level corresponding to the reference number based on a preset alarm level mapping table, wherein the alarm level mapping table is used to indicate the mapping relationship between the number of overtime work orders and the alarm level, and the smaller the number, the lower the corresponding alarm level; Assigning a first weight to the reference quantity and assigning a second weight to the work order score value; Calculating a first product of the first weight and the alarm level, and calculating each second product of the second weight and each work order score value; The first product and all the second products are summed to obtain a target score. When the target score is lower than a preset score threshold, the available property account corresponding to the target score being lower than the preset score threshold is determined as an abnormal account.
8. A control device, characterized in that: It includes at least one control processor and a memory for communicating with the at least one control processor; the memory stores instructions that can be executed by the at least one control processor, and the instructions are executed by the at least one control processor to enable the at least one control processor to execute the work order reminder method based on the property system as described in any one of claims 1 to 7.
9. An electronic device, characterized in that: Comprising the control device as claimed in claim 8.
10. A computer-readable storage medium, characterized in that: The computer-readable storage medium stores computer-executable instructions, and the computer-executable instructions are used to enable a computer to execute the work order reminder method based on the property system as described in any one of claims 1 to 7.