Telecommunication service processing method and device, equipment and storage medium

Abstract

The invention provides a telecommunication service processing method and device, equipment and a storage medium, and relates to the field of information processing. The method comprises the following steps: acquiring first order information of a target user; according to the first order information, determining a target service type corresponding to the first order information from a plurality of preset service types; according to the first order information and pre-stored parameter information, second order information of the target user is obtained, the second order information is used for complementing the first order information, and third order information of the target user is obtained; and processing the third order information according to the target service type to obtain a telecommunication product corresponding to the third order information. According to the method provided by the invention, the problems of repeated development and incapability of rapid iteration of telecommunication products caused by non-uniform called foreground service interfaces due to complex foreground service interfaces and huge order information in telecommunication service processing activities are solved.

Description

Technical Field

[0001] The present application relates to the field of information processing, and in particular to a telecommunication service processing method, device, equipment and storage medium. Background Art

[0002] Telecommunications products can be divided into intangible service products and tangible equipment products. Intangible service products generally refer to a type of service provided by telecommunications companies based on the transmission, emission and reception of identification, text, images, sounds or other signals by means of cables, wireless, optical fibers or other electromagnetic systems, such as package changes, traffic management and sub-account activation; tangible equipment products include optical modems, smart phones and subscriber identity modules (SIM cards). In the telecommunications system, users are provided with a good product experience, which is in line with the modern service concept of user-centeredness.

[0003] However, in existing telecommunications business processing activities, due to the complexity of the front-end service interface and the huge amount of order information, different business acceptance platforms accept the same business, or when the same acceptance platform accepts different businesses with similar functions, different front-end service interfaces need to be called to accept the business respectively, resulting in the inconsistency of the called front-end service interfaces, which in turn leads to the need for repeated development of telecommunications products and the inability to iterate quickly. Summary of the invention

[0004] The present application provides a telecommunication business processing method, apparatus, device and storage medium, which are used to solve the problem that in telecommunication business processing activities, due to the complexity of the front-end service interface and the huge amount of order information, the front-end service interface called is not unified, which leads to the need for repeated development of telecommunication products and the inability to quickly iterate.

[0005] In a first aspect, the present application provides a telecommunication service processing method, the method comprising:

[0006] Obtain the first order information of the target user. The first order information comes from any one of the offline business hall, online application and public application. The first order information is an input parameter message passed in through the service interface.

[0007] According to the first order information, determining a target business type corresponding to the first order information from a plurality of preset business types;

[0008] According to the first order information and the pre-stored parameter information, the second order information of the target user is obtained, and the second order information is used to complete the first order information to obtain the third order information of the target user;

[0009] The third order information is processed according to the target business type to obtain a telecommunications product corresponding to the third order information.

[0010] In one possible design, the first order information includes service identification request information;

[0011] Determining, according to the first order information, a target business type corresponding to the first order information from a plurality of preset business types, including:

[0012] According to the service identification request information, a target service type corresponding to the service identification request information is determined from a plurality of preset service types.

[0013] In one possible design, the method is applied to a telecommunications service system, the telecommunications service system including a plurality of service interfaces deployed at a core layer, each service interface corresponding to a service type;

[0014] According to the service identification request information, determining a target service type corresponding to the service identification request information from a plurality of preset service types includes:

[0015] According to the service identification request information, determining a target service interface corresponding to the service identification request information from multiple service interfaces;

[0016] The first order information is forwarded to the target business interface, and the business type corresponding to the target business interface is the target business type.

[0017] In a possible design, the telecommunications service system further includes a plurality of touchpoints deployed at the service layer, each touchpoint corresponding to a source of the first order information;

[0018] Obtain the first order information of the target user, which may come from any one of the offline business halls, online applications, and public applications, including:

[0019] The first order information is obtained from a target touch point, where the target touch point is any one of a touch point of an offline business hall, a touch point of an online application program, and a touch point of a public application program.

[0020] In a possible design, the input message is obtained based on the page information filled in by the target user when handling business at the target touch point.

[0021] In one possible design, the telecommunications product is an equipment product;

[0022] After processing the third order information according to the target business type and obtaining the telecommunications product corresponding to the third order information, the method further includes:

[0023] Place orders for device products and push notification information to target users to confirm whether the target users receive the device products;

[0024] When the target user's feedback times out, or the target user does not receive the device product, the business process of the device product is stopped;

[0025] When the target user confirms to receive the device product, the order placement for the device product is activated.

[0026] In a possible design, when the target user confirms to receive the device product, the device product order is activated, including:

[0027] When the target user confirms receipt of the device product, a notification message is pushed to the third-party transportation platform so that the third-party transportation platform can deliver the device product to the target user.

[0028] In a second aspect, the present application provides a telecommunication service processing device, including:

[0029] A first order information acquisition module is used to acquire the first order information of the target user, the first order information comes from any one of the offline business hall, the online application and the public application, and the first order information is an input parameter message transmitted through the service interface;

[0030] A target business type determination module, configured to determine, according to the first order information, a target business type corresponding to the first order information from a plurality of preset business types;

[0031] An order information completion module, used to obtain the second order information of the target user according to the first order information and the pre-stored parameter information, and the second order information is used to complete the first order information to obtain the third order information of the target user;

[0032] The telecommunication product determination module is used to process the third order information according to the target service type and obtain the telecommunication product corresponding to the third order information.

[0033] In a third aspect, the present application provides an electronic device, comprising: a processor, and a memory communicatively connected to the processor;

[0034] Memory stores computer-executable instructions;

[0035] The processor executes the computer execution instructions stored in the memory to implement a telecommunication service processing method according to any one of claims 1 to 7.

[0036] In a fourth aspect, the present application provides a computer-readable storage medium, in which computer-executable instructions are stored. When the computer-executable instructions are executed by a processor, they are used to implement a telecommunications service processing method as claimed in any one of claims 1 to 7.

[0037] In a fifth aspect, the present application provides a computer program product, including a computer program, which, when executed by a processor, is used to implement a telecommunications service processing method according to the invention content of the first aspect.

[0038] The present application provides a telecommunication service processing method, apparatus, device and storage medium, which obtains first order information of a target user, the first order information comes from any one of an offline business hall, an online application and a public application, and the first order information is an input parameter message transmitted through a service interface; thereby, according to the first order information, a target service type corresponding to the first order information is determined from a plurality of preset service types; and according to the first order information and pre-stored parameter information, the second order information of the target user is obtained, and the second order information is used to complete the first order information to obtain the third order information of the target user; and then the third order information is processed according to the target service type to obtain a telecommunication product corresponding to the third order information. The following technical effects are achieved: by using the same service interface to transmit the input parameter messages of multiple business orders, including the input parameter messages of the same business accepted by different business acceptance platforms and the input parameter messages of different businesses with similar functions accepted by the same business acceptance platform, the problem that due to the complexity of the front-end service interface, different front-end service interfaces need to be called to accept the business respectively, so that the called front-end service interfaces are not unified, and the telecommunications products need to be repeatedly developed and cannot be quickly iterated; by using the input parameter message transmitted by the service interface as the first order information, and then determining the target business type corresponding to the first order information from multiple preset business types according to the first order information, the problem that the front-end needs to judge which service interface to use and the business type of the target user by itself, resulting in multiple front-end processing logics, inflexible use, and high coupling between the service interface and the business interface, is solved; by obtaining the second order information of the target user according to the first order information and the pre-stored parameter information, and using the second order information to complete the first order information to obtain the third order information of the target user, the problem that the amount of data requested by the service interface is too large is solved. BRIEF DESCRIPTION OF THE DRAWINGS

[0039] In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the following briefly introduces the drawings required for use in the embodiments or the description of the prior art. Obviously, the drawings described below are some embodiments of the present invention. For ordinary technicians in this field, other drawings can be obtained based on these drawings without paying creative work.

[0040] The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments consistent with the present application and, together with the description, serve to explain the principles of the present application.

[0041] Figure 1 A schematic diagram of the prior art system architecture of the telecommunication service processing method provided in the embodiment of the present application;

[0042] Figure 2 A schematic diagram of the system architecture of the telecommunication service processing method provided in the embodiment of the present application;

[0043] Figure 3 An application scenario framework diagram of the telecommunication service processing method provided in the embodiment of the present application;

[0044] Figure 4 Schematic diagram of the process of the telecommunication service processing method provided in the embodiment of the present application Figure 1 ;

[0045] Figure 5 Schematic diagram of the process of the telecommunication service processing method provided in the embodiment of the present application Figure 2 ;

[0046] Figure 6 Schematic diagram of the process of the telecommunication service processing method provided in the embodiment of the present application Figure 3 ;

[0047] Figure 7 A schematic diagram of the structure of a telecommunication service processing device provided in an embodiment of the present application;

[0048] Figure 8 A schematic diagram of the structure of an electronic device provided in an embodiment of the present application.

[0049] Reference numerals:

[0050] 110-service interface; 120-business interface;

[0051] 210-Business determination module;

[0052] 310-user terminal; 320-telecommunication service system; 330-third-party transportation platform;

[0053] 400-telecommunication service processing device; 410-first order information acquisition module; 420-target service type determination module; 430-order information completion module; 440-telecommunication product determination module;

[0054] 500 - electronic device; 510 - processor; 520 - memory; 530 - communication component; 540 - bus. DETAILED DESCRIPTION

[0055] Exemplary embodiments will be described in detail herein, examples of which are shown in the accompanying drawings. When the following description refers to the drawings, the same numbers in different drawings represent the same or similar elements unless otherwise indicated. The implementations described in the following exemplary embodiments do not represent all implementations consistent with the present application. Instead, they are merely examples of devices and methods consistent with some aspects of the present application as detailed in the appended claims.

[0056] In the embodiments of the present application, words such as "first" and "second" are used to distinguish the same or similar items with basically the same functions and effects. Those skilled in the art will understand that words such as "first" and "second" do not limit the quantity and execution order, and words such as "first" and "second" do not necessarily limit the difference. It should be noted that in the embodiments of the present application, words such as "exemplary" or "for example" are used to indicate examples, illustrations or explanations. Any embodiment or design described as "exemplary" or "for example" in the present application should not be interpreted as being more preferred or more advantageous than other embodiments or design schemes. Specifically, the use of words such as "exemplary" or "for example" is intended to present related concepts in a specific way. In the embodiments of the present application, "at least one" refers to one or more, and "more" refers to two or more.

[0057] It should be noted that the "at..." in the embodiment of the present application can be the instant when a certain situation occurs, or can be a period of time after a certain situation occurs, and the embodiment of the present application does not specifically limit this. In addition, the telecommunications service processing method provided in the embodiment of the present application is only used as an example, and the telecommunications service processing method can also include more or less content.

[0058] In order to clearly describe the technical solutions of the embodiments of the present application, some terms and technologies involved in the embodiments of the present application are briefly introduced below:

[0059] Front desk: refers to the user interface system that users operate through online applications and public applications, as well as the interface system that business hall staff operate through offline business halls, including service interfaces and various business logics on the server side that respond to user requests in real time, such as product inquiries, order systems, etc.

[0060] Backstage: refers to the management system and configuration system used by system administrators, such as telecommunications product management, order management, member management, etc. The backstage can provide some basic configurations for the frontstage. In the telecommunications business system, the backstage also includes multiple business interfaces.

[0061] Touchpoint: refers to the various business acceptance platforms in the telecommunications business system, including offline business hall touchpoints, online application touchpoints and public application touchpoints. These three touchpoints correspond to the three business acceptance platforms of telecommunications services.

[0062] Input parameter message: refers to the data block of parameters that need to be passed from the front end to the back end at one time, including the page information filled in by the user when handling business on the business acceptance platform.

[0063] Application (APP): is a set of deployable software entities, including one or a group of containers or processes, running in user mode, which can interact with users and generally has a visual user interface.

[0064] Order suspension: refers to suspending the business process of equipment product orders. You can wait until the user performs certain operations and then activate the suspended order to continue the business process of the order.

[0065] At present, there are three main business acceptance platforms for telecommunications services, namely offline business halls for salespersons, online applications for end users, and public applications. For these three different business acceptance platforms, even if they accept the same telecommunications services, they need to call different front-end service interfaces to accept the services. As a result, for the same service, the front-end service interfaces called by different platforms are not unified, which requires repeated development of telecommunications products and cannot be quickly iterated. In addition, due to differences in personnel, product implementations are also different, which easily leads to inconsistent user experiences on different platforms.

[0066] Figure 1 A schematic diagram of the prior art system architecture of the telecommunication service processing method provided in the embodiment of the present application. Figure 1 As shown, each service interface 110 at the foreground corresponds to a business interface 120 at the background. For the business acceptance platform at the foreground, each time a telecommunications service is accepted, a service interface 110 needs to be called to pass the input parameter message of the service order to the corresponding business interface 120 at the background for processing. Therefore, multiple service interfaces need to be set up at the foreground accordingly, which leads to the complexity of the service interface at the foreground, and causes the foreground to have more logic to process, which is inflexible to use, and the coupling degree between the service interface and the business interface is high. Taking the package change function as an example, not only does the foreground need to set up four service interfaces for product change, delivery fee contract, terminal contract and contract renewal to accept the business, but the foreground also needs to judge which service interface to use.

[0067] For equipment products in telecommunications business, online orders cannot be transferred to offline production, and offline business acceptance cannot be transferred to online transactions. Similarly, online orders cannot be transferred to offline self-pickup, and offline business acceptance cannot be transferred to online transportation. The online and offline systems are separated and cannot be organically combined, which makes user operation inconvenient and the experience is poor.

[0068] Based on this, the embodiments of the present application provide a telecommunication service processing method, apparatus, device and storage medium, which can be used in the field of information processing, aiming to solve the above technical problems of the prior art.

[0069] The technical solution of the present application and how the technical solution of the present application solves the above-mentioned technical problems are described in detail below with specific embodiments. The following specific embodiments can be combined with each other, and the same or similar concepts or processes may not be repeated in some embodiments. The embodiments of the present application will be described below in conjunction with the accompanying drawings.

[0070] Figure 2 A schematic diagram of the system architecture of the telecommunication service processing method provided in the embodiment of the present application. It should be noted that: Figure 2 What is shown is merely an example of a system architecture to which the embodiments of the present application can be applied, in order to help those skilled in the art understand the technical content of the present application, but it does not mean that the embodiments of the present application cannot be used in other devices, systems, environments or scenarios.

[0071] like Figure 2 As shown, the system architecture in which the method is located includes: a service interface 110, a business determination module 210 and a business interface 120. Here, the front desk can pass the input parameter messages of multiple business orders to the business determination module 210 of the back desk for processing through a service interface 110, and then the business determination module 210 passes each input parameter message to the business interface 120 corresponding to each business order, thereby reducing the number of service interfaces that need to be set up at the front desk, and by setting the business determination module 210, the decoupling of the service interface and the business interface is realized.

[0072] Figure 3 This is a framework diagram of an application scenario of the telecommunication service processing method provided in an embodiment of the present application.

[0073] like Figure 3As shown, the application scenario framework of the method includes: user terminal 310, telecommunication service system 320 and third-party transportation platform 330. Telecommunication users log in to telecommunication service system 320 through user terminal 310 to handle various telecommunication services. If the telecommunication service handled is a service product, it can be directly obtained through telecommunication service system 320; if the telecommunication service handled is an equipment product, the telecommunication service system 320 needs to push a notification message to the third-party transportation platform 330, and the third-party transportation platform 330 delivers the equipment product to the user.

[0074] In the embodiment of the present application, the user terminal 310 and the telecommunication service system 320 may be connected via wired or wireless communication, the wired communication connection may be connected via Universal Serial Bus (USB), Fiber Optic or High Definition Multimedia Interface (HDMI), etc., and the wireless communication connection may be connected via the fifth generation mobile communication technology (5G), wireless Fidelity (WiFi) or Bluetooth, etc. The user terminal 310 may be various types of electronic devices, including but not limited to smartphones, tablet computers, and personal computers.

[0075] Figure 4 Schematic diagram of the process of the telecommunication service processing method provided in the embodiment of the present application Figure 1 The telecommunications service system can simultaneously accept multiple order services of multiple target users, wherein the method of accepting each order service is the same. This embodiment describes in detail the method of accepting one of the order services. Figure 4 As shown, the method includes:

[0076] S101. Acquire first order information of a target user, where the first order information comes from any one of an offline business hall, an online application, and a public application, and the first order information is an input parameter message passed in through a service interface;

[0077] Specifically, the telecommunications business system receives the first order information of the target user transmitted by the business acceptance platform through the service interface. The first order information can be an input parameter message transmitted by any business acceptance platform in the offline business hall, online application and public application. At the same time, the service interface can transmit the input parameter messages of multiple business orders, including the input parameter messages of the same business accepted by different business acceptance platforms, and the input parameter messages of different businesses with similar functions accepted by the same business acceptance platform. In other words, when the three business acceptance platforms of the offline business hall, online application and public application accept the same business, the same service interface in the front desk of the telecommunications business system is used to pass the input parameter message to the back-end system; and different businesses accepted by any of the three platforms can also pass the input parameter message to the back-end system through the same service interface. In this process, the front desk does not need to complete the first order information filled in by the user and generate a complete input parameter message to pass it to the back-end of the telecommunications business system. Similarly, the front desk does not need to determine the business type corresponding to the first order information.

[0078] S102: Determine, according to the first order information, a target business type corresponding to the first order information from a plurality of preset business types;

[0079] Specifically, after the backend of the telecommunications service system receives the input parameter message transmitted by the foreground, it needs to select the service type corresponding to the first order information from various service types preset in the system for the next step of processing.

[0080] S103, obtaining the second order information of the target user according to the first order information and the pre-stored parameter information, the second order information is used to complete the first order information, and obtaining the third order information of the target user;

[0081] Specifically, according to the input message passed in by the front desk, the back desk needs to query the pre-stored parameter information in the system according to the needs of organizing the order, and obtain some parameter information used to complete the first order information. These parameter information that can be used to complete the first order is the second order information. After using the second order information to complete the first order information, the complete order information obtained is the third order information. For example, if the first order information passed in is a phone number, the second order information that needs to be completed in the back desk includes the certificate number corresponding to this phone number, the customer name information, and the package used by the phone number; if the first order information passed in is the acceptance work number, the second order information that needs to be completed in the back desk includes the work number department and work number name corresponding to this work number.

[0082] S104, processing the third order information according to the target business type, and obtaining a telecommunications product corresponding to the third order information;

[0083] Specifically, the background of the telecommunication service system processes the third order information according to the determined target service type, and obtains the telecommunication products required by the target user.

[0084] The present embodiment provides a telecommunication service processing method, which obtains first order information of a target user, the first order information originates from any one of an offline business hall, an online application, and a public application, and the first order information is an input parameter message transmitted through a service interface; thereby, according to the first order information, a target service type corresponding to the first order information is determined from a plurality of preset service types; and according to the first order information and pre-stored parameter information, second order information of the target user is obtained, and the second order information is used to complete the first order information, so as to obtain third order information of the target user; and then the third order information is processed according to the target service type, so as to obtain a telecommunication product corresponding to the third order information. The following technical effects are achieved: by using the same service interface to transmit the input parameter messages of multiple business orders, including the input parameter messages of the same business accepted by different business acceptance platforms and the input parameter messages of different businesses with similar functions accepted by the same business acceptance platform, the problem that due to the complexity of the front-end service interface, different front-end service interfaces need to be called to accept the business respectively, so that the called front-end service interfaces are not unified, and the telecommunications products need to be repeatedly developed and cannot be quickly iterated; by using the input parameter message transmitted by the service interface as the first order information, and then determining the target business type corresponding to the first order information from multiple preset business types according to the first order information, the problem that the front-end needs to judge which service interface to use and the business type of the target user by itself, resulting in multiple front-end processing logics, inflexible use, and high coupling between the service interface and the business interface, is solved; by obtaining the second order information of the target user according to the first order information and the pre-stored parameter information, and using the second order information to complete the first order information to obtain the third order information of the target user, the problem that the amount of data requested by the service interface is too large is solved.

[0085] Figure 5 Schematic diagram of the process of the telecommunication service processing method provided in the embodiment of the present application Figure 2 In this embodiment Figure 4 Based on the embodiment, how to determine the corresponding target business type according to the first order information is described in detail. Figure 5 As shown, the method includes:

[0086] S201, obtaining first order information from a target touchpoint, where the target touchpoint is any one of a touchpoint of an offline business hall, a touchpoint of an online application, and a touchpoint of a public application;

[0087] Specifically, in the business layer of the telecommunications business system, three touchpoints are deployed, including offline business hall touchpoints, online application touchpoints, and public application touchpoints. The first order information is obtained from these three touchpoints, where each touchpoint corresponds to a source of the first order information. The telecommunications business system receives the first order information of the target user transmitted by the target touchpoint through the service interface, and the target touchpoint is any one of the three touchpoints.

[0088] S202, determining a target service interface corresponding to the service identification request information from multiple service interfaces according to the service identification request information;

[0089] Specifically, the first order information includes service identification request information, and the target service type corresponding to the service identification request information is determined from multiple preset service types according to the service identification request information. It is necessary to first determine the target service interface corresponding to the service identification information from multiple service interfaces set in the background according to the service identification request information, so as to facilitate the subsequent forwarding of the first order information to the service interface.

[0090] S203: forward the first order information to a target service interface, where the service type corresponding to the target service interface is a target service type;

[0091] Specifically, after the corresponding target service interface is determined according to the service identification request information, the first order information can be forwarded to the service interface, wherein the service type corresponding to the target service interface is the target service type.

[0092] S204. Obtain second order information of the target user according to the first order information and pre-stored parameter information, where the second order information is used to complete the first order information to obtain third order information of the target user;

[0093] S205, processing the third order information according to the target business type, and obtaining a telecommunications product corresponding to the third order information;

[0094] S204-S205 are similar to S103-S104 and will not be described in detail in this embodiment.

[0095] Furthermore, the input message is obtained based on the page information filled in by the target user when handling the business at the target touchpoint. In other words, the input message only includes the necessary information filled in by the target user when handling the business. Taking the package change as an example, the input message transmitted by the front-end service interface only includes the basic information of the number and the product selection information, and the back-end system automatically completes the other order information based on the incoming input message.

[0096] Figure 6 Schematic diagram of the process of the telecommunication service processing method provided in the embodiment of the present application Figure 3 In this embodiment Figure 4 Based on the embodiment, the process when the telecommunication product is a device product is described in detail.

[0097] like Figure 6 As shown, the method includes:

[0098] S301. Acquire first order information of a target user, where the first order information comes from any one of an offline business hall, an online application, and a public application, and the first order information is an input parameter message passed in through a service interface;

[0099] S302: Determine, according to the first order information, a target business type corresponding to the first order information from a plurality of preset business types;

[0100] S303: Obtain the second order information of the target user according to the first order information and the pre-stored parameter information, wherein the second order information is used to complete the first order information to obtain the third order information of the target user;

[0101] S304, processing the third order information according to the target business type, and obtaining a telecommunications product corresponding to the third order information;

[0102] S301 - S304 are similar to S101 - S104 and will not be described in detail in this embodiment.

[0103] S305: Place an order for the device product and push notification information to the target user to confirm whether the target user receives the device product;

[0104] Specifically, when the telecommunications product that the target user wants to obtain is an equipment product, the telecommunications business system needs to transfer the order to offline production after reviewing and supplementing the first order information, obtaining the third order information, and determining the equipment product corresponding to the third order information. During the production process, the order is first processed, the order fee is calculated, and the content of the signature-free form is generated. The target user is notified multiple times via SMS to conduct online transactions and sign the signature-free form, and the signature-free form agreement is prepared at the same time.

[0105] S306: When the target user's feedback times out, or the target user does not receive the device product, stop the service process of the device product;

[0106] Specifically, when the target user receives text messages multiple times but does not reply in time, resulting in a feedback timeout, or when the target user receives a text message and replies to cancel the order, indicating that the target user does not receive the device product, the business process of the device product is stopped.

[0107] S307. When the target user confirms receipt of the device product, a notification message is pushed to the third-party transportation platform so that the third-party transportation platform can deliver the device product to the target user;

[0108] Specifically, when the target user confirms to receive the device product, the device product order is activated, including that after the target user receives the SMS notification, he / she logs in to the online application or public application again to open the order list to sign and trade online, signs the signature-free agreement, completes the order transaction, and confirms the receipt of the device product. After the target user completes the operation, the backend system receives the notification of funds arrival, activates the device product order, and pushes a notification message to the third-party transportation platform to facilitate the third-party transportation platform to deliver the device product to the target user.

[0109] In this process, in order to enhance the user experience, the backend system integrated idempotent devices for fault-tolerant retries, introduced concurrent calls to improve response speed, and used asynchronous messages to achieve peak decoupling. The seamless connection between systems in the process and the advanced application of technology ensured the success of the new model of online and offline integration.

[0110] In this embodiment, cross-industry cooperation between the telecommunications industry and the transportation industry is also reflected, which is mainly reflected in three aspects:

[0111] First, some equipment products with delayed orders need to be received by the user before they can be activated. For equipment products, automatic production cannot be completed after the backend system receives the order, and it needs to be switched to offline production. During the production process, SIM card orders need to be automatically delayed. This is because orders for opening mobile Internet accounts need to wait until the user receives the SIM card before they can be officially activated, otherwise additional monthly rent and other related fees may be incurred. Therefore, it is necessary to automatically delay the SIM card order first, and after production is completed, it will be shipped and mailed to the user. After the user receives the SIM card, he or she can activate it by himself to complete the service activation.

[0112] Secondly, after placing an order through online applications and public applications, users can switch to picking up the device products at offline business halls. Specifically, users place an order online, select device products, such as smartphones, and can choose to pick up and deliver them at a nearby business hall. After the order is produced and stocked, the telecommunications business system can notify the user to go to the nearby business hall. The business hall staff will obtain the user's self-pickup content information and confirm the identity, and finally issue the device products to the user, and simultaneously update the order self-pickup status to completed.

[0113] Third, users can receive equipment products by shipping and mailing when they place orders at offline business halls. If users place orders at offline business halls and it is inconvenient to take large and heavy equipment products away directly, they can choose to ship and mail them. The business hall staff will retain the user's mailing information, generate a mailing order, ship and mail the equipment products, implement transportation tracking, and finally complete the mailing of the equipment products.

[0114] The present embodiment provides a telecommunication service processing method, which obtains first order information of a target user, the first order information originates from any one of an offline business hall, an online application, and a public application, and the first order information is an input parameter message transmitted through a service interface; thereby, according to the first order information, a target service type corresponding to the first order information is determined from a plurality of preset service types; and according to the first order information and pre-stored parameter information, second order information of the target user is obtained, and the second order information is used to complete the first order information, so as to obtain third order information of the target user; and then the third order information is processed according to the target service type, so as to obtain a telecommunication product corresponding to the third order information. The following technical effects are achieved: by using the same service interface to transmit the input parameter messages of multiple business orders, including the input parameter messages of the same business accepted by different business acceptance platforms and the input parameter messages of different businesses with similar functions accepted by the same business acceptance platform, the problem that due to the complexity of the front-end service interface, different front-end service interfaces need to be called separately to accept business, resulting in inconsistent called front-end service interfaces, which in turn causes the need for repeated development of telecommunications products and the inability to quickly iterate; by using the input parameter message passed in by the service interface as the first order information, and then determining the target business type corresponding to the first order information from multiple preset business types according to the first order information, the problem that the front-end needs to judge which service interface to use and the business type of the target user by itself, resulting in multiple front-end processing logics, inflexible use, and high coupling between the service interface and the business interface, is solved; by obtaining the target business type according to the first order information and the pre-stored parameter information, the target The target user's second order information is obtained, and the second order information is used to complete the first order information to obtain the target user's third order information, which solves the problem of too much data volume in the service interface request input parameter; by first suppressing the equipment product order and transferring the order to offline for production, and notifying the target user through SMS intervals for online transactions and signature-free forms multiple times, the problem that online orders cannot be well transferred to offline production, and offline business acceptance cannot be well transferred to online transactions for equipment products in telecommunications services is solved; by allowing users to place orders from online applications and public applications and then pick up equipment products at offline business halls, and users handle order services at offline business halls, while equipment products are received by transportation and mail, the problem that online orders cannot be transferred to offline self-pickup, and offline business acceptance cannot be transferred to online transportation is solved, thereby solving the problems of online and offline system separation, inability to organically combine, inconvenience in user operation, and poor experience.

[0115] The embodiment of the present invention can divide the electronic device or the main control device into functional modules according to the above method example. For example, each functional module can be divided according to each function, or two or more functions can be integrated into one processing unit. The above integrated unit can be implemented in the form of hardware or in the form of software functional modules. It should be noted that the division of modules in the embodiment of the present invention is schematic and is only a logical function division. There may be other division methods in actual implementation.

[0116] Figure 7 This is a schematic diagram of the structure of the telecommunication service processing device provided in the embodiment of the present application. Figure 7 As shown, the telecommunication service processing device 400 includes:

[0117] First order information acquisition module 410, target business type determination module 420, order information completion module 430, telecommunication product determination module 440;

[0118] The first order information acquisition module 410 is used to acquire the first order information of the target user, where the first order information comes from any one of the offline business hall, the online application and the public application, and the first order information is an input parameter message transmitted through the service interface;

[0119] A target business type determination module 420 is used to determine, according to the first order information, a target business type corresponding to the first order information from a plurality of preset business types;

[0120] The order information completion module 430 is used to obtain the second order information of the target user according to the first order information and the pre-stored parameter information, and the second order information is used to complete the first order information to obtain the third order information of the target user;

[0121] The telecommunication product determination module 440 is configured to process the third order information according to the target service type and obtain the telecommunication product corresponding to the third order information.

[0122] In one possible design, the first order information includes service identification request information, and the target service type determination module 420 is further used to determine the target service type corresponding to the service identification request information from multiple preset service types based on the service identification request information.

[0123] In one possible design, the device is applied to a telecommunications service system, which includes a plurality of service interfaces deployed at a core layer, each service interface corresponding to a service type;

[0124] The target business type determination module 420 includes a target business interface determination module and an order information forwarding module;

[0125] A target service interface determination module, used to determine a target service interface corresponding to the service identification request information from multiple service interfaces according to the service identification request information;

[0126] The order information forwarding module is used to forward the first order information to a target service interface, and the service type corresponding to the target service interface is the target service type.

[0127] In a possible design, the telecommunications service system further includes a plurality of touchpoints deployed at the service layer, each touchpoint corresponding to a source of the first order information;

[0128] The first order information acquisition module 410 is further used to acquire the first order information from a target touch point, where the target touch point is any one of a touch point of an offline business hall, a touch point of an online application program, and a touch point of a public application program.

[0129] In a possible design, the input message is obtained based on the page information filled in by the target user when handling business at the target touch point.

[0130] In one possible design, the telecommunications product is an equipment product;

[0131] The telecommunication service processing device 400 further includes: an equipment product order pressing module, a service process stopping module and an order pressing activation module;

[0132] The device product order push module is used to push the device product and push notification information to the target user to confirm whether the target user receives the device product;

[0133] A business process stopping module is used to stop the business process of the device product when the target user feedback times out or the target user does not receive the device product;

[0134] The order activation module is used to activate the order of the device product when the target user confirms to receive the device product.

[0135] In a possible design, the order activation module is also used to push a notification message to a third-party transportation platform when the target user confirms receipt of the device product, so that the third-party transportation platform can deliver the device product to the target user.

[0136] In a specific implementation of the aforementioned telecommunication service processing device, each module may be implemented as a processor, and the processor may execute computer execution instructions stored in a memory, so that the processor executes the aforementioned telecommunication service processing method.

[0137] Figure 8The electronic device 500 is a schematic diagram of the structure of an electronic device provided in an embodiment of the present application. The electronic device 500 includes: at least one processor 510 and a memory 520. The electronic device 500 also includes a communication component 530. The processor 510, the memory 520 and the communication component 530 are connected via a bus 540.

[0138] In a specific implementation process, at least one processor 510 executes the computer execution instructions stored in the memory 520, so that at least one processor 510 executes a telecommunication service processing method executed by the electronic device side as described above.

[0139] The specific implementation process of the processor 510 can be found in the above method embodiment, and its implementation principle and technical effect are similar, so this embodiment will not be repeated here.

[0140] In the above embodiments, it should be understood that the processor may be a central processing unit (CPU), or other general-purpose processors, digital signal processors (DSP), application-specific integrated circuits (ASIC), etc. A general-purpose processor may be a microprocessor or any conventional processor. The steps of the method disclosed in the invention may be directly implemented as being executed by a hardware processor, or may be executed by a combination of hardware and software modules in the processor.

[0141] The memory may include a high-speed RAM memory, and may also include a non-volatile storage NVM, such as at least one disk storage.

[0142] The bus may be an Industry Standard Architecture (ISA) bus, a Peripheral Component Interconnect (PCI) bus, or an Extended Industry Standard Architecture (EISA) bus, etc. The bus may be divided into an address bus, a data bus, a control bus, etc. For ease of representation, the bus in the drawings of the present application is not limited to only one bus or one type of bus.

[0143] The above-mentioned functions implemented by the electronic device and the main control device introduce the scheme provided by the embodiment of the present invention. It can be understood that in order to implement the above-mentioned functions, the electronic device or the main control device includes a hardware structure and / or software module corresponding to the execution of each function. In combination with the units and algorithm steps of each example described in the embodiment disclosed in the embodiment of the present invention, the embodiment of the present invention can be implemented in the form of hardware or a combination of hardware and computer software. Whether a function is executed in the form of hardware or computer software driving hardware depends on the specific application and design constraints of the technical solution. Those skilled in the art can use different methods to implement the described functions for each specific application, but such implementation should not be considered to exceed the scope of the technical solution of the embodiment of the present invention.

[0144] The present application also provides a computer-readable storage medium, in which computer-executable instructions are stored. When a processor executes the computer-executable instructions, the computer-readable storage medium is used to implement the above telecommunication service processing method.

[0145] The above-mentioned readable storage medium can be implemented by any type of volatile or non-volatile storage device or a combination thereof, such as static random access memory (SRAM), electrically erasable programmable read-only memory (EEPROM), erasable programmable read-only memory (EPROM), programmable read-only memory (PROM), read-only memory (ROM), magnetic memory, flash memory, magnetic disk or optical disk. The readable storage medium can be any available medium that can be accessed by a general or special-purpose computer.

[0146] An exemplary readable storage medium is coupled to a processor so that the processor can read information from the readable storage medium and write information to the readable storage medium. Of course, the readable storage medium can also be a component of the processor. The processor and the readable storage medium can be located in an application specific integrated circuit (Application Specific Integrated Circuits, referred to as: ASIC). Of course, the processor and the readable storage medium can also exist as discrete components in an electronic device or a main control device.

[0147] The present application also provides a computer program product, which includes: a computer program, which is stored in a readable storage medium. At least one processor of an electronic device can read the computer program from the readable storage medium, and at least one processor executes the computer program so that the electronic device executes the solution provided by any of the above embodiments.

[0148] Those skilled in the art can understand that all or part of the steps of the above method embodiments can be completed by hardware related to program instructions. The above program can be stored in a computer-readable storage medium. When the program is executed, the steps of the above method embodiments are executed; and the above storage medium includes: ROM, RAM, disk or optical disk and other media that can store program codes.

[0149] It will be appreciated by those skilled in the art that all or some of the steps, systems, and functional modules / units in the methods disclosed above may be implemented as software, firmware, hardware, and appropriate combinations thereof. In hardware implementations, the division between the functional modules / units mentioned in the above description does not necessarily correspond to the division of physical components; for example, a physical component may have multiple functions, or a function or step may be performed by several physical components in cooperation. Some or all physical components may be implemented as software executed by a processor, such as a central processing unit, a digital signal processor, or a microprocessor, or may be implemented as hardware, or may be implemented as an integrated circuit, such as an application-specific integrated circuit.

[0150] So far, the technical solution of the present application has been described in conjunction with the preferred embodiments shown in the accompanying drawings. However, it is easy for those skilled in the art to understand that the protection scope of the present application is obviously not limited to these specific embodiments, and the above embodiments are only used to illustrate the technical solution of the present application rather than to limit it. Although the present application has been described in detail with reference to the aforementioned embodiments, those skilled in the art should understand that they can still modify the technical solutions described in the aforementioned embodiments, or replace some or all of the technical features therein by equivalents. However, these modifications or replacements do not cause the essence of the corresponding technical solutions to deviate from the scope of the technical solutions of the embodiments of the present application.

Claims

1. A telecommunication service processing method, characterized in that: The method comprises: Acquire first order information of a target user, where the first order information comes from any one of an offline business hall, an online application, and a public application, and the first order information is an input parameter message passed in through a service interface; According to the first order information, determining a target business type corresponding to the first order information from a plurality of preset business types; According to the first order information and pre-stored parameter information, second order information of the target user is obtained, and the second order information is used to complete the first order information to obtain third order information of the target user; The third order information is processed according to the target business type to obtain a telecommunication product corresponding to the third order information.

2. The method according to claim 1, characterized in that The first order information includes service identification request information; The determining, according to the first order information, a target business type corresponding to the first order information from a plurality of preset business types includes: According to the service identification request information, a target service type corresponding to the service identification request information is determined from the preset multiple service types.

3. The method according to claim 2, characterized in that The method is applied to a telecommunications service system, the system comprising a plurality of service interfaces deployed in a core layer, each service interface corresponding to a service type; The determining, according to the service identification request information, a target service type corresponding to the service identification request information from the preset multiple service types includes: Determining, according to the service identification request information, a target service interface corresponding to the service identification request information from the multiple service interfaces; The first order information is forwarded to the target service interface, and the service type corresponding to the target service interface is the target service type.

4. The method according to claim 3, characterized in that The system further includes a plurality of touchpoints deployed at the business layer, each touchpoint corresponding to a source of the first order information; The obtaining of the first order information of the target user, wherein the first order information is from any one of an offline business hall, an online application, and a public application, includes: The first order information is obtained from a target touch point, where the target touch point is any one of a touch point of the offline business hall, a touch point of the online application program, and a touch point of the public application program.

5. The method according to claim 4, characterized in that The input parameter message is obtained based on the page information filled in by the target user when handling business at the target touch point.

6. The method according to any one of claims 1 to 5, characterized in that: The telecommunications product is an equipment product; After processing the third order information according to the target service type to obtain the telecommunication product corresponding to the third order information, the method further includes: Placing an order for the device product and pushing notification information to the target user to confirm whether the target user receives the device product; When the target user's feedback times out, or the target user does not receive the device product, stopping the service process of the device product; When the target user confirms receiving the device product, the order placement for the device product is activated.

7. The method according to claim 6, characterized in that When the target user confirms to receive the device product, activating the order placement of the device product includes: When the target user confirms to receive the device product, a notification message is pushed to a third-party transportation platform so that the third-party transportation platform can deliver the device product to the target user.

8. A telecommunication service processing device, characterized in that: include: A first order information acquisition module, used to acquire first order information of a target user, the first order information originating from any one of an offline business hall, an online application, and a public application, and the first order information is an input parameter message passed in through a service interface; a target business type determination module, configured to determine, according to the first order information, a target business type corresponding to the first order information from a plurality of preset business types; An order information completion module, used to obtain the second order information of the target user according to the first order information and pre-stored parameter information, wherein the second order information is used to complete the first order information to obtain the third order information of the target user; The telecommunication product determination module is used to process the third order information according to the target service type to obtain the telecommunication product corresponding to the third order information.

9. An electronic device, characterized in that: include: A processor, and a memory communicatively connected to the processor; The memory stores computer-executable instructions; The processor executes the computer-executable instructions stored in the memory to implement a telecommunication service processing method as claimed in any one of claims 1 to 7.

10. A computer-readable storage medium, characterized in that: The computer-readable storage medium stores computer-executable instructions, and when the computer-executable instructions are executed by a processor, they are used to implement a telecommunication service processing method as claimed in any one of claims 1 to 7.

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