Hospital lost article management system based on multifunctional self-service terminal

Abstract

The invention discloses a hospital lost article management system based on a multifunctional self-service terminal, and the system comprises a lost article registration module which is used for registering received lost articles and uploading the information of the lost articles to a lost article database module; the lost article query module is used for providing a lost article query interface, displaying various query options of the lost articles and collecting portrait information of the patient at the same time; the lost article distribution module is used for receiving a lost article retrieval request sent by the patient, collecting and verifying the portrait information of the patient again under the condition that the type of the lost article is a specific type, and distributing the lost article of the specific type corresponding to the retrieval request when the lost article is determined to be a loser; and the lost article database module is used for storing lost article information. According to the embodiment of the invention, the method can achieve the quick registration, accurate query and effective distribution of the lost articles, and improves the intelligentization and high efficiency of the management of the lost articles in the hospital.

Description

Technical Field

[0001] The present invention belongs to the technical field of data management, and particularly relates to a hospital lost item management system based on a multi-functional self-service terminal. Background Art

[0002] Currently, the visiting routes of hospital patients are complex, and items may be lost at multiple locations in the hospital. It is complicated for patients to search for lost items along the way. Most patients will go to one of the outpatient triage desks, consulting rooms, pharmacies, auxiliary examination appointment offices, etc. to inquire. Traditional management methods mainly rely on manual registration and manual query, with low efficiency and prone to omissions or errors. Summary of the Invention

[0003] The purpose of the present invention is to provide a hospital lost item management system based on a multi-functional self-service terminal to solve the deficiencies in the prior art, which can achieve rapid registration, accurate query, and effective distribution of lost items, and improve the intelligence and efficiency of hospital lost item management.

[0004] An embodiment of the present application provides a hospital lost item management system based on a multi-functional self-service terminal, and the system includes: A lost item registration module, which is used for medical staff to register the received lost items and upload the lost item information to the lost item database module at the backend; A lost item query module, which is used to provide a lost item query interface, display various query options for lost items, so that patients can query and display lost item information from the lost item database module through various query options, and at the same time collect patient portrait information; A lost item distribution module, which is used to receive the lost item retrieval request sent by the patient. When the type of lost item included in the lost item retrieval request is a specific type, the patient portrait information is collected and verified again to determine whether the patient is the owner of the lost item. When it is determined that the patient is the owner, the lost item of the specific type corresponding to the retrieval request is distributed; A lost item database module, which is used to store lost item information. Among them, the lost item information at least includes: item image, item name, item type, item collection location, and the collected patient portrait information. A lost item distribution module is provided at each item collection location.

[0005] Optionally, the system further includes: The manual service call module is used to send a first manual service call message to the corresponding manual service desk when the type of lost item included in the lost item retrieval request received by the lost item distribution module is not a specific type, so as to conduct manual query and distribution of the corresponding lost item through the medical staff of the manual service desk. Among them, a manual service desk is provided at each item collection location corresponding to the lost item distribution module.

[0006] Optionally, the manual service call module is further used to send a second manual service call message to the corresponding manual service desk when it is determined that the patient is not the owner of the lost item, so as to conduct manual verification through the medical staff of the manual service desk and conduct manual distribution of the corresponding lost item.

[0007] Optionally, the specific type includes: relevant certificates containing user portrait information.

[0008] Optionally, the system further includes: The lost item search and release module is used to release lost item search information through a mobile terminal program connected to the lost item database module.

[0009] Optionally, the system further includes: The lost item found and released module is used to release lost item found information through a mobile terminal program connected to the lost item database module.

[0010] Optionally, distributing the lost item of the specific type corresponding to the retrieval request includes: Search for the storage unit of the lost item corresponding to the lost item retrieval request. This storage unit is associated with the lost item information stored through a unique identification number; Take out the lost item in the found storage unit and send it to the user pickup exit.

[0011] Optionally, the lost item query module is specifically used to only display partial information of the lost item, and the partial information includes: partial patient name or partial ID number information.

[0012] Optionally, the system further includes: a reserved certificate replacement module, which is used to dock with the certificate replacement system of an external institution to replace the lost item when the lost item information of the patient cannot be queried by the lost item query module and the lost item can be replaced.

[0013] Optionally, the multiple query options include: querying patient name, item name, item image, item name, item type, and item feature keywords.

[0014] Compared with the prior art, a hospital lost item management system based on a multi-functional self-service terminal provided by the present invention includes: a lost item registration module for medical staff to register the received lost items and upload the lost item information to the lost item database module at the back end; a lost item query module for providing a lost item query interface and displaying various query options for lost items, so that patients can query and display the lost item information from the lost item database module through various query options, and at the same time collect the patient's portrait information; a lost item distribution module for receiving the lost item retrieval request sent by the patient. When the type of lost item included in the lost item retrieval request is a specific type, the patient's portrait information is collected and verified again to determine whether the patient is the owner of the lost item. When it is determined that the patient is the owner, the lost item of the specific type corresponding to the retrieval request is distributed; a lost item database module for storing lost item information, where the lost item information at least includes: item image, item name, item type, item collection location, and the collected patient's portrait information. Wherein, a lost item distribution module is provided at each item collection location, so as to realize the rapid registration, accurate query and effective distribution of lost items, and improve the intelligence and efficiency of hospital lost item management. BRIEF DESCRIPTION OF THE DRAWINGS

[0015] Figure 1 FIG. is a schematic structural diagram of a hospital lost item management system based on a multi-functional self-service terminal provided by an embodiment of the present invention; Figure 2 FIG. is a schematic structural diagram of another hospital lost item management based on a multi-functional self-service terminal provided by an embodiment of the present invention. DETAILED DESCRIPTION OF THE EMBODIMENTS

[0016] The embodiments described below with reference to the accompanying drawings are exemplary and are only used to explain the present invention and should not be construed as limiting the present invention.

[0017] An embodiment of the present invention first provides a hospital lost item management system based on a multi-functional self-service terminal. Refer to Figure 1 and Figure 2 , which may include: A lost item registration module 101 for medical staff to register the received lost items and upload the lost item information to the lost item database module at the back end; The lost item registration module is an important part of the hospital's lost item management system. Its function is to enable medical staff to register the received lost items and upload the relevant lost item information to the lost item database module at the back end of the system. Through this module, medical staff can timely record the basic information of lost items, including the item name, item type, lost time, etc., for subsequent query and distribution operations. At the same time, the registration module can also associate the operation records of medical staff and the uploaded information with the unique identifier of each lost item to ensure the accuracy and integrity of the information.

[0018] The role of the lost item registration module is to establish a complete lost item information database, providing basic data support for the entire hospital lost item management system. Through the registration operation of medical staff, the system can track and record the transfer track of each lost item, improving the management efficiency and accuracy of lost items. At the same time, the information upload function of the registration module also provides reliable data support for subsequent lost item query, distribution and return, ensuring the smooth progress of the hospital's lost property management work.

[0019] In the hospital lost item management system, the lost item registration module can be provided through a multi-functional self-service terminal. After receiving a lost item, medical staff can select the registration function through interface operations, input relevant information and take a photo of the item, and then upload this data to the lost item database module at the back end of the system. The system can assign a unique identification number to each registered lost item for subsequent tracking and management. For example, when medical staff receive a lost mobile phone, they record information such as the mobile phone brand, model, color, etc. through the lost item registration module and upload it to the system, and at the same time assign a unique identification number to this mobile phone for convenient subsequent query and distribution operations. Through such a specific implementation method, the lost item registration module can effectively assist hospital administrators in recording and managing lost items and improving the efficiency of lost property management.

[0020] The lost item query module 102 is used to provide a lost item query interface, display various query options for lost items, enable patients to query and display lost item information from the lost item database module through various query options, and at the same time collect the patient's portrait information; The lost item query module is an important part of the hospital's lost item management system. Its main function is to provide a convenient query interface for patients, display various query options, enabling patients to query and display lost item information from the lost item database module through these options. At the same time, this module can also collect the patient's portrait information to ensure identity verification when matching the return of lost property.

[0021] The function of the lost item query module is to provide an efficient and convenient way for patients to query lost item information, helping the owners retrieve their lost items in a timely manner. Through the display of various query options, patients can flexibly select query conditions according to the actual situation, improving the accuracy and efficiency of the query. At the same time, collecting patients' portrait information also helps with subsequent identity verification work to ensure the correct return of lost items.

[0022] In the hospital lost item management system, the lost item query module can be provided through a multi-functional self-service terminal. After patients enter the query interface, they can select different query options, such as patient name, item name, item type, etc., to perform the query operation. The system will retrieve relevant information in the lost item database module according to the patients' input and display the query results on the interface. At the same time, the system can also require patients to provide portrait information for subsequent identity verification work. For example, patients can query the basic information and storage location of lost items by entering their names and partial ID numbers to ensure identity verification when retrieving them. Through this specific implementation method, the lost item query module provides a convenient query service for patients and promotes the timely return of lost items.

[0023] Specifically, the various query options include but are not limited to: querying patient name, item name, item image, item name, item type, and item characteristic keywords.

[0024] The various query options play a key role in the lost item query module, allowing users to retrieve lost items according to different needs and information literacy. Specifically, these query options include patient name, item name, item image, item name, item type, and item characteristic keywords, etc. Users can query flexibly based on their own memories or information. For example, a patient may only remember a certain feature or part of the name of an item but not the complete name or type. In this case, the system allows searching through specific keywords, greatly enhancing flexibility.

[0025] This setting of various query options enables users to find the required information more conveniently and efficiently when faced with lost items. Through different query methods, the system can meet the needs of different patients and promote the success rate of retrieving items. For example, if a patient can only remember the color or shape of the lost item, then through the fuzzy search of item characteristic keywords, relevant lost item information can also be provided for the patient. In addition, this flexible query method can also reduce the requirements for user information, protect user privacy, improve the patient experience, reduce the sense of frustration and helplessness caused by incomplete information, and thus improve the overall service quality of the hospital lost item management system.

[0026] Specifically, the lost item query module is specifically used to display only partial information of lost items, and the partial information includes: partial patient name or partial ID number information.

[0027] The design of the lost item query module aims to display partial information of lost items to protect the personal privacy of the owner. Specifically, the partial information provided by this module includes partial patient name or partial ID number information. By only displaying partial information, patients can confirm the authenticity of the item when querying, while not leaking their complete personal information. This design enables the hospital to not only focus on retrieving the lost items themselves during the management process of lost items, but also attach great importance to user privacy protection, ensuring the sense of security of patients during information query.

[0028] This information protection mechanism is of great significance for enhancing patient trust and ensuring personal privacy security. In a medical environment, patients' personal information is usually highly sensitive. By displaying partial information, the system meets the information query needs while preventing the disorderly spread of personal information. This method can effectively reduce patients' concerns when querying for lost items in public, thus encouraging more people to actively seek help, promoting the retrieval of items, and ultimately improving the hospital's service quality and patient satisfaction.

[0029] To implement this function, the lost item query module first designs a user-friendly query interface. Users can retrieve by entering partial information (such as the first two characters of the patient's name or the last four digits of the ID number). For example, a patient remembers that their ID number is "123456789", but is not willing to enter it completely. On the query interface, the patient can enter "1234" and click "Query". The system will perform a fuzzy match based on the lost item information stored in the database and return a list of all lost items that match the partial information. The items displayed in the results not only include the corresponding images and item names, but also the complete name of the patient will be hidden, and only partial information such as "Zhang**" or "ID number: ***789" will be shown to ensure privacy security. After the patient checks the results and confirms that there is information that matches the lost item, they can proceed with the subsequent retrieval request.

[0030] The lost item distribution module 103 is used to receive the lost item retrieval request sent by the patient. In the case where the type of lost item included in the lost item retrieval request is a specific type, the patient's portrait information is collected and verified again to determine whether the patient is the owner of the lost item. When it is determined that the patient is the owner, the specific type of lost item corresponding to the retrieval request is distributed. The lost item distribution module plays a crucial role in the hospital lost item management system. Its main function is to receive the lost item retrieval requests sent by patients. When the request contains a specific type of lost item, it will collect and verify the patient's portrait information again to determine whether the patient is the owner of the lost item. If the patient is confirmed to be the owner, the specific type of lost item will be distributed to the patient.

[0031] The role of the lost item distribution module is to ensure the correct return of lost items to the actual owners. By collecting and verifying the patient's portrait information again, the system can confirm the identity of the owner and avoid the chaos caused by misreturning lost items to others. At the same time, the operation of the distribution module also improves the satisfaction of the owners, enabling them to retrieve lost items in a timely and accurate manner, and enhancing the patients' trust in hospital management.

[0032] In the hospital lost item management system, the lost item distribution module can be implemented through self-service terminals or staff operations. When a patient sends a lost item retrieval request, the system will first check whether the type of lost item included in the request is a specific type. If it is a specific type of lost item, the system will require the patient to provide portrait information again for verification. For example, if the owner lost a mobile phone and requests to retrieve it, the system may require the patient to take a photo or enter portrait information for identity verification. Once the system verifies that the patient's identity matches and confirms that the patient is the owner, the distribution module will distribute the corresponding specific type of lost item to the patient according to the request. Through this specific implementation method, the lost item distribution module can effectively ensure the correct return of lost items, improving the reliability of the system and the satisfaction of the owners.

[0033] Specifically, the specific types include: relevant certificates containing the user's portrait information.

[0034] In this system, the specific types of lost items include certificates related to the user's portrait information. Usually, these certificates are direct vouchers of personal identity, such as ID cards, student IDs, driver's licenses, medical cards, etc. Since these certificates contain the user's personal information and photos, they are unique and highly distinguishable. In the process of item return, the confirmation of such certificates is particularly important, which not only concerns the accuracy of item return but also involves the security of the user's identity, preventing the wrong items from being returned to non-owners.

[0035] Listing relevant certificates containing user portrait information as specific types of items is crucial for the system's item management and item return. First, the confirmation of such certificates can avoid misdelivery problems caused by similar names or item characteristics, ensuring the accuracy of item return. Second, identity verification based on the certificates helps improve the system's security, prevent the misuse of the information of the owner of the lost item, and enhance patients' trust in the hospital lost item management system. In addition, this specific type of return process can also greatly reduce the processing time after an item is lost, improve service efficiency, and optimize the user experience.

[0036] Specifically, to distribute the lost item of the specific type corresponding to the retrieval request, the storage unit where the lost item corresponding to the lost item retrieval request is located can be searched. This storage unit is associated with the lost item information stored therein through a unique identification number. In this step, after the system receives the patient's lost item retrieval request, it first analyzes the request content to extract relevant information, including the unique identification number of the item. The system then queries the lost item database to find the storage unit corresponding to this unique identification number. The storage unit is an important field in the database that records the storage location of the item. It not only facilitates quick retrieval but also ensures the accuracy and security of the item. This process involves a retrieval operation on the database, relying on an efficient indexing mechanism to ensure that the target item can be quickly located among a large amount of data.

[0037] The core significance of this step lies in improving the efficiency and accuracy of item retrieval. By precisely searching for the storage unit, the location of the item requested by the user can be quickly determined, avoiding time waste caused by inaccurate information. In addition, this process also enhances the reliability of the entire item management system, ensuring that every lost item can be properly tracked and managed, thereby enhancing users' trust in the hospital service.

[0038] In the implementation process, the system will receive the retrieval request input by the patient, including the unique identification number of the lost item. After receiving the request, the system will call the query interface of the lost item database and retrieve through this unique identification number. After a successful query, the system will return the storage unit information matching this identification number and verify the status of this storage unit to ensure that the item still exists in the storage unit and is available for collection.

[0039] Take out the lost item in the found storage unit and send it to the user pickup exit.

[0040] After completing the first-step search for the storage unit, the system will next take out the lost item in the storage unit. This step involves the cooperation of automated equipment or manual labor to ensure that the item can be taken out efficiently and safely and is ready to be delivered to the user. The system will ensure the integrity of the item during the extraction process and record relevant operation information for subsequent inspection and management.

[0041] The function of this step is to quickly respond to the user's retrieval request, reduce the waiting time of patients, and improve the efficiency of the hospital self-service. In addition, through the precise item retrieval process, it can better maintain the security and reliability of item management, make the lost and found process more transparent and efficient, and enhance the satisfaction and trust of patients.

[0042] During the implementation process, after the system receives the storage unit information confirmed in the first step, it will perform an item retrieval operation on the storage unit. The system can retrieve the corresponding lost item through an automated robotic arm or manual operation. After retrieval, the system places the item at the predetermined user pick-up outlet, updates the retrieval status of the item in the database, and notifies the user that the item is ready for collection.

[0043] The lost item database module 104 is used to store lost item information, where the lost item information at least includes: item image, item name, item type, item pick-up location, and the collected patient portrait information. There is a lost item distribution module at each item pick-up location.

[0044] The lost item database module plays an important role in data storage and management in the hospital lost item management system. Its function is to store lost item information, including item image, item name, item type, item pick-up location, and the collected patient portrait information. There is a lost item distribution module at each item pick-up location to facilitate the accurate management and tracking of lost items.

[0045] The existence of the lost item database module is crucial for the entire hospital lost item management system. By storing the basic information of lost items and patient portrait information, this module provides reliable data support for the management of lost items. At the same time, having a lost item distribution module at each item pick-up location helps ensure the accurate tracking and positioning of lost items, improving the efficiency and accuracy of lost item management.

[0046] In the hospital lost item management system, the lost item database module can use a relational database or a cloud database for data storage and management. Each lost item information includes the item image, item name, item type, item collection location, and patient portrait information, and these information can be associated and stored in the database table. For example, when medical staff register lost items, they can input relevant information and upload the item image through the system interface. The system stores this information in the database and assigns a unique identification number to each item to distinguish different items. Each item collection location is equipped with a lost item distribution module, which can realize the search, retrieval, and distribution of lost items. Through this specific implementation method, the lost item database module can provide stable data storage and query functions for the entire system, ensuring the smooth progress of lost item management work.

[0047] Furthermore, the system may further include: a manual service call module 105, which is used to send a first manual service call message to the corresponding manual service desk when the lost item type included in the lost item retrieval request received by the lost item distribution module is not a specific type, so as to perform manual query and distribution of the corresponding lost item by the medical staff at the manual service desk. Among them, a manual service desk is set at each item collection location corresponding to the lost item distribution module. The manual service desk can be an emergency triage desk, an outpatient triage desk, and so on.

[0048] As an important part of the hospital lost item management system, when the lost item distribution module receives a retrieval request whose item type does not belong to a specific type, the module will automatically send a first manual service call message to the corresponding manual service desk. This operation aims to notify medical staff in a timely manner to conduct manual query and distribution of the corresponding lost item, ensuring that the owner can retrieve the item quickly. A manual service desk is set at each item collection location corresponding to the lost item distribution module, so that medical staff can respond to the retrieval request in a timely manner and perform necessary processing.

[0049] The existence of the manual service call module effectively makes up for the problem that the lost item distribution module cannot handle retrieval requests for non-specific types of items, improving the intelligence level and user experience of the lost item management system. By automatically sending manual service call messages, the system can quickly direct abnormal requests to the manual service desk, mobilize medical staff to intervene and handle, avoid the limitation of the lost item management system for specific types of items, further optimize the query and distribution process of lost items, and improve service efficiency and user satisfaction.

[0050] The manual service call module can be integrated with the hospital's internal communication system to quickly send information to the corresponding manual service desk. When the lost item distribution module receives a request to retrieve a non-specific type of item, it automatically triggers the manual service call module to send information to the corresponding manual service desk. After receiving the information, medical staff can view the specific request information through the system interface and conduct manual inquiries and distribute lost items. At the same time, the manual service call module can also record the time and content of each information sent for subsequent statistics and analysis of the system operation, further improving service efficiency. In this way, the system can quickly respond to abnormal situations and ensure the rights and interests of patients and the safety of lost items.

[0051] Specifically, the manual service call module 105 can also be used to send a second manual service call message to the corresponding manual service desk when it is determined that the patient is not the owner of the lost item, so as to conduct manual verification by the medical staff at the manual service desk and perform manual distribution of the corresponding lost items.

[0052] In the hospital lost item management system, the manual service call module is not only used to handle the situation where the type of item in the retrieval request does not belong to a specific type, but also can send a second manual service call message to the corresponding manual service desk when it is determined that the patient is not the owner of the lost item. This operation aims to conduct manual verification by the medical staff at the manual service desk to confirm the identity of the owner and perform manual distribution of the corresponding lost items. In this way, the system can further ensure the accuracy of item return after the first manual service call, avoid mis-sending or missing items, and improve the accuracy and efficiency of the lost item management system.

[0053] The sending of the second manual service call message and the manual verification process play an important role in the hospital lost item management system. By having the medical staff at the manual service desk conduct identity verification and item distribution, it can further ensure the accurate return of lost items, avoid mis-returning items to the wrong person, increase the success rate of the owner retrieving the lost item, and enhance the reliability of the system operation. This not only helps to improve the service level and user satisfaction of the lost item management system, but also helps to strengthen the hospital's guarantee of the safety of patients' personal items, reflecting the hospital's attention to the interests of patients.

[0054] To achieve the function of sending the second artificial service call information when it is determined that the patient is not the owner of the lost item, the following specific implementation methods can be adopted: When the artificial service call module receives a retrieval request, it first checks whether the identity of the owner matches. If it is determined that the patient is not the owner, the system will automatically trigger the sending of the second artificial service call information to the corresponding artificial service desk. After receiving the information, medical staff can use the identity verification tool provided by the system to confirm the patient's identity and manually distribute the corresponding lost items. In practical applications, system logic can be set, such as performing identity verification based on the owner's registration information or specific identifiers, to ensure accuracy. In this way, the system can further improve the success rate of the owner retrieving the lost item and enhance the service quality of the lost item management system.

[0055] Specifically, the system may further include: a lost item search and release module for publishing lost item search information through a mobile terminal program connected to the lost item database module.

[0056] The lost item search and release module is a functional module that publishes lost item search information through a mobile terminal program connected to the lost item database module. This module allows the owner of the lost item to publish a lost item search message through a mobile terminal (such as a mobile phone application), and the system automatically uploads it to the lost item database. After the information is published, the system will display the lost item search information and synchronize it in real time to other self-service terminals or relevant query platforms in the hospital. The lost item search information usually includes the type of item, item description, location of the lost item, and contact information of the owner of the lost item. Through this information, other users or hospital staff can help locate and confirm the location or status of the lost item.

[0057] The role of the lost item search and release module is to help patients and hospital staff efficiently handle the search for lost items. By publishing lost item search information through a mobile terminal, patients can quickly upload the information of their lost items to the database, expanding the coverage of item search. This can not only improve the success rate of retrieving the item but also promote the wide sharing and dissemination of information, accelerating the process of item return. At the same time, the release module will further enhance the sense of participation and satisfaction of patients, making the management of lost items in the hospital more open and transparent, and providing a more convenient way for the interaction between the hospital and patients.

[0058] To implement the lost item search and release module, first, the hospital lost item management system needs to be connected to a mobile terminal program (such as the hospital App or WeChat mini-program). After a patient loses an item, they can select the "Search for Item" function through this terminal program and fill in the necessary information according to the prompts, such as the item name, item description, item lost location, and contact person, etc. The system will also prompt the patient to upload a clear photo of the item and require the patient to fill in relevant identity information to confirm the identity of the owner. After the information is released, the lost item search request will be transmitted through the mobile terminal to the lost item database module at the back end, and the database will automatically add this information to the database and index it. All lost item search information in the database will be synchronously displayed on the hospital's self-service query terminal, and staff and other patients can query the latest search information through the terminal.

[0059] For example, if a patient loses their mobile phone, they can use the hospital's App to release the information about the lost mobile phone. The system will automatically record the type and description of the lost item and send the information to the self-service query terminal through the database. Other patients or hospital staff will see this information when querying and can provide help. For example, if they find the location where the mobile phone was lost, the staff can provide the actual location of the item to the owner through the system or directly notify the owner to come and retrieve it.

[0060] Specifically, the system can also include: a lost item found and released module, which is used to release lost item found and claimed information through a mobile terminal program connected to the lost item database module.

[0061] The lost item found and released module is a functional module that releases lost item found and claimed information through a mobile terminal program connected to the lost item database module. The core function of this module is to upload the information of the found lost item to the system through the mobile terminal and provide it to the possible owner. Through this module, anyone who finds a lost item (including other patients, medical staff, or passers-by) can actively release the item information to the system to help the owner claim it quickly. The released found and claimed information includes information such as the type of the item, the location where it was found, the item picture, and relevant contact persons, etc. This process helps to accelerate the recovery of lost items and reduce the backlog or incorrect handling of unclaimed items.

[0062] The lost item found and posted module can effectively facilitate the retrieval and return of items. This module not only provides a convenient way to post lost items but also enhances the interaction between patients and hospital staff, enabling everyone to participate in the process of retrieving lost items. For patients, this means they have more opportunities to retrieve their lost items through this information posting, especially when the lost items are in a wide range or not easily noticeable. For hospitals, using this information posting module can further improve the transparency and efficiency of lost item management in the hospital, reduce the time for item handling, and enhance patient satisfaction.

[0063] To implement the lost item found and posted module, the hospital system first needs to establish a connection with the lost item database through a mobile terminal program. Users (such as other patients or staff who find the item) can select the "found item" function in the terminal program and upload relevant information about the item as required. The publisher needs to provide a detailed description of the item, such as the item name, type of item, location where it was found, and a photo of the item. In addition, the system requires the publisher to provide contact information so that the owner can get in touch with them.

[0064] Once the found item information is submitted, the system will automatically add this information to the database and display it to the general public through self-service terminals, the hospital website, or the App. For example, if a patient finds a mobile phone in the hospital corridor, he will use the hospital App to fill in information such as the brand, color, and model of the mobile phone, and upload a photo of the mobile phone and the location where it was found. The system synchronizes this information to the database and pushes it to other users. After the owner sees the information, the system can provide a way to contact the publisher or arrange for the retrieval of the item through the system. For example, after the owner sees the mobile phone found information and confirms it with the publisher through the system, he can go to the designated location to pick up the item. In this way, the found item information of lost items can be synchronized across platforms, helping the lost items to be returned to the owners in a timely manner.

[0065] Specifically, the system can also include: a reserved certificate replacement module, which is used to connect to the certificate replacement system of an external organization to replace lost items when the lost item information of the patient cannot be found in the lost item query module and the lost item can be replaced.

[0066] The design of the reserved certificate replacement module is intended to provide users with convenient replacement services, especially when the lost item information of the user cannot be found in the lost item query module. This module can connect to the certificate replacement system of an external organization to quickly replace lost certificates. If a user loses a certificate in the hospital and the corresponding certificate information cannot be found in the query, and the certificate can be replaced, the system will prompt the user to apply for replacement and automatically connect to the relevant replacement agency. After the user confirms the information, the system will generate a corresponding replacement request and submit it to the external organization, simplifying the replacement process and improving service efficiency.

[0067] The addition of this module has greatly enhanced the user experience in the lost item management system and alleviated the inconvenience caused by the loss of certificates. Even if a patient cannot directly retrieve a lost certificate, they can use this module to quickly apply for a replacement, avoiding the impact on personal life and medical services due to the lack of a certificate. Providing such a replacement channel for patients not only demonstrates the hospital's care for patients but also improves the hospital's service ability and image in lost item management. At the same time, this mechanism can effectively reduce the risk of disputes caused by lost items and maintain a good relationship between the hospital and patients.

[0068] In the specific implementation process, when a patient fails to find the information of their lost certificate in the query module, the system will automatically detect the possibility of applying for a replacement and prompt the patient whether they need to apply for a replacement. For example, if a patient loses their ID card in the hospital, the system will give a prompt after the query: "Your ID card information was not found. You can apply for a replacement." After the patient confirms, the system will guide them to fill out the replacement application and connect to the systems of external certificate replacement agencies through the hospital's internal system. The patient needs to provide basic information such as name, ID number, contact information, and the location of loss. After collecting the information, the system will automatically submit the application to the external agency. Subsequently, the external agency will process the replacement request and feedback the replacement progress and further materials required to the patient through the system or by phone. This process not only improves the convenience and efficiency of replacement but also minimizes the patient's time cost through digital means.

[0069] It can be seen that a hospital lost item management system based on a multi-functional self-service terminal provided by the present invention includes: a lost item registration module for registering received lost items and uploading lost item information to a lost item database module; a lost item query module for providing a lost item query interface, displaying various query options for lost items, and simultaneously collecting patient portrait information; a lost item distribution module for receiving a lost item retrieval request sent by a patient, and when the type of lost item is a specific type, collecting and verifying the patient portrait information again, and when it is determined to be the owner, distributing the lost item of the specific type corresponding to the retrieval request; a lost item database module for storing lost item information, so as to realize the rapid registration, accurate query, and effective distribution of lost items, and improve the intelligence and efficiency of hospital lost item management.

[0070] The structure, features, and effects of the present invention have been described in detail based on the embodiments shown in the drawings. The above are only the preferred embodiments of the present invention, but the present invention is not limited to the scope shown in the drawings. Any changes made according to the concept of the present invention, or modified into equivalent embodiments with equivalent changes, still within the spirit covered by the specification and drawings, should be within the protection scope of the present invention.

Claims

1. A hospital lost property management system based on a multifunctional self-service terminal, characterized in that: The system comprises: The lost property registration module is used for medical staff to register the lost property they receive and upload the lost property information to the back-end lost property database module; A lost item query module is used to provide a lost item query interface and display multiple query options for lost items, so that patients can query and display lost item information from the lost item database module through multiple query options, and collect patient portrait information at the same time; A lost property distribution module is used to receive a lost property retrieval request sent by a patient, and if the lost property type included in the lost property retrieval request is a specific type, collect and verify the patient's portrait information again to determine whether the patient is the owner, and if the patient is determined to be the owner, distribute the specific type of lost property corresponding to the retrieval request; The lost item database module is used to store lost item information, wherein the lost item information at least includes: item image, item name, item type, item pick-up location and collected patient portrait information, and a lost item distribution module is set at each item pick-up location.

2. The system according to claim 1, characterized in that The system further comprises: The manual service call module is used to send a first manual service call message to the corresponding manual service desk when the type of lost item contained in the lost item retrieval request received by the lost item distribution module is not a specific type, so that the medical staff at the manual service desk can conduct manual inquiry and distribution of the corresponding lost items, wherein a manual service desk is set at the item collection location corresponding to each lost item distribution module.

3. The system according to claim 2, characterized in that The manual service calling module is also used to send a second manual service calling message to the corresponding manual service desk when it is determined that the patient is not the owner, so that the medical staff at the manual service desk can perform manual verification and manually distribute the corresponding lost items.

4. The system according to claim 3, characterized in that The specific categories include: relevant certificates containing user portrait information.

5. The system according to claim 4, characterized in that The system further comprises: The lost item search and release module is used to release lost item search information through a mobile terminal program connected to the lost item database module.

6. The system according to claim 4, characterized in that The system further comprises: The lost and found publishing module is used to publish lost and found information through a mobile terminal program connected to the lost and found database module.

7. The system according to claim 6, characterized in that The distributing the specific type of lost items corresponding to the retrieval request includes: Searching for a storage unit of the lost item corresponding to the lost item retrieval request, wherein the storage unit is associated with the stored lost item information through a unique identification number; The lost items in the storage unit are taken out and sent to the user's exit.

8. The system according to claim 1, characterized in that The lost item query module is specifically used to display only partial information of the lost item, and the partial information includes: partial name or partial ID number information of the patient.

9. The system according to claim 4, characterized in that The system also includes: a certificate reissue reservation module, which is used to connect with the certificate reissue system of an external organization to reissue the lost items when the lost item query module cannot find the patient's lost item information and the lost items can be reissued.

10. The system according to claim 1, characterized in that The multiple query options include: querying patient name, object name, object image, object name, object type, and object feature keywords.

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